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Summary
Top performing Human Resources Coordinator with a track record of managing HR activities including job postings, screenings and interviews, onboarding, background checks, drug screens, unemployment claims, family and medical leave. A highly efficient individual who has a great ability to get along with people from diverse backgrounds. Experience with both internal and external HR related requests. A driven individual with solid business acumen, problem-solving skills, and customer service-oriented teamwork.
Experience
Human Resources Coordinator 10/2017 to Current Knowledge Services Indianapolis, IN
  • Ensure the effective utilization of plans related to HR programs and services
  • Answer employee requests and questions including but not limited to benefits, benefit enrollment, company processes, and 401k.
  • Assist with new internal employee hiring process
  • Onboard and schedule new hire orientation and policy overview
  • Conduct audits of internal systems used by company employees for data and survey purposes
  • Complete unemployment claims processing and initial processes leading up to unemployment hearings
  • Internal marketing and announcements for company events, processes, and information
  • Utilization of Microsoft Office for surveying and data purposes
Market Research Analyst 04/2017 to 10/2017 Knowledge Services Indianapolis, IN
  • Monitor and forecast marketing and sales trends for the staffing industry Devise and evaluate methods for collecting data
  • Gather data on consumers and competitors
  • Convert complex data and findings into understandable tables, graphs, and written reports
  • Prepare reports and present results to clients and management    Collaborate with the sales team on prospective clients and gathering data based on their needs
  • Attend weekly meetings with out of state representatives and lobbyists to discuss sales trends and prospective clients
Onboarding Coordinator 04/2016 to 04/2017 Knowledge Services Indianapolis, IN
  • Coordinate the entire onboarding process; initiate and follow-up with candidates; ensure onboarding paperwork is collected and completed correctly.
  • Act as a main point of contact for recruiters, clients and employees during on-boarding.
  • Review I-9's and follow proper record and retention procedures.
  • Perform background checks, run E-Verify, and schedule drug screens.
  • Enter candidate information into staffing software system.
  • Review processes on an ongoing basis to identify proactive ways to improve efficiencies.
Marketing & Communications Intern 05/2015 to 08/2015 Choice School Associates Grand Rapids, MI
  • Provided overall marketing support for a regional charter school system.
  • Prepared marketing materials.
  • Maintained company and client websites and social media accounts.
  • Drafted internal and external correspondence for items such as announcements and promotions.
  • Collected and analyzed data.
  • Created unique media materials.
  • Communicated with vendors and business partners.
Accounting Associate 02/2015 to 04/2015 Tall Brown Dog, LLC Grand Rapids, MI
  • Review employee time cards and check for accuracy and necessary approvals.
  • Sort and distribute payroll checks.
  • Communicate with the Human Resources Department to ensure the integrity of the payroll data including data related to new hires, terminations, transfers and rate changes.
  • Make updates as necessary.
Administrative Assistant 03/2014 to 01/2015 Workbox Staffing Grand Rapids, MI
  • Responsible for handling front office reception and administration duties, including greeting guests, answering phones, handling company inquiries, and sorting and distributing mail.
  • Distribute applications to potential new employees.
  • Schedule appointments.
  • Performe basic bookkeeping, filing, and clerical duties.
Education
B.A: Public Relations, Advertising and Applied Communications April 2016 Grand Valley State University Grand Rapids, Michigan
Skills
HireRight iCIMS
dotStaff Visio

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Professional Summary
Successful deputy director of community relations and affairs with proven track record of building/nurturing relationships with internal and external clients.  15+ years experience providing direct management of staff and strategic development of many initiatives both in business and non-profit.  Deputy manager of community outreach and relationship management team for IOC (International Olympic Committee) during the London Olympic and Paralympic Games.  Worked with  ODN (Oversees Development Network) helping start grass-roots network initiatives for immigrants and locals. Bachelor's degree in Management Science, MBA in International Management.  Bilingual (English/Dutch). 
Core Qualifications
  • Campaign development 
  • Event planning & execution
  • Market research & competitive analysis
  • Team and HR management
  • Community relationship management
  • Program & project management
  • Cultural affairs development
  • Immigrant outreach support
Experience
Community Outreach Strategy Development Consultant 03/2012 to Current Gate Strategic New York, USA and London, England
  • Gave strategic advice to large global corporations regarding their go-to-market models, marketing strategy and value propositions to help them increase growth and visibility in both existing and new vertical markets
  • Defined marketing strategies to engage with clients and address client's needs
  • Led teams to gather, research, analyze and synthesize data
  • Crafted 1st ever centralized and coordinated customer satisfaction survey carried out globally.  Gathered and analyzed customer intelligence and made inferences on world-wide trends for future purposes. As a consequence, one large customer had reduced costs, simplified administration processes and increased end-user satisfaction: help-desk user satisfaction increased from 50 to 90% while technical support customer satisfaction increased from 40 to 88%.

Senior Business Manager 07/2005 to 03/2012 Ramapo Outdoor Genk, Belgium
  • Increased sales by 145% year-on-year through customer oriented marketing initiatives substantiated by robust market research to varied and broad customer base 
  • Responsible for marketing strategy development & execution, brand management, P&L, ROI, business development, HR, sales, strategic partnerships, account management and sponsorship decision making.

Global Head of Analyst Relations & Market Research 07/1999 to 07/2005 Getronics / Wang Global Amsterdam, The Netherlands
  • Successfully managed global analyst relations program including $2 million budget and 7 direct reports
  • Managed and collaboratively worked with external IT industry analysts/consultants to develop a global AR plan
  • Worked with analysts to assist in defining go-to-market business development, roll-out and execution on a global, regional (EMEA) & local level
  • Managed a “virtual” AR team of 32 individuals around the world, including BoM members, country General managers, BU VPs and global business line directors. Instructed them on how to handle strategic marketing, industry analyst engagements and relationship building professionally and tactfully
  • Corporate strategy spokesperson to analysts and media/press at large IT events Arranged, coordinated, managed and moderated industry analyst roadshows and executive sessions
  • Developed account strategies with IADs (International Account Directors) and TIGAs (Top International Growth Accounts) such as Heineken, ABN AMRO, HSBC, IBM and others helping them understand client needs, develop customized programs and close business.  Did this together with IT analysts/consultants
  • Wrote and designed 1st ever corporate "Building Futures for our Clients" marketing brochure which went on to be published in 15 languages and used worldwide as a valuable sales tool.

Market Research Analyst & Strategy Consultant 06/1998 to 07/1999 International Data Corporation (IDC) Amsterdam - Boston - London
  • Conducted global qualitative and quantitative market research and analysis for companies in the private and public sector in EMEA and worldwide. Cross-regional and channel market research, analysis and consultative advice in network support and integration-related services to Fortune 500 companies as well as large government entities including the EU. Lead analyst on a number of deliverables most memorably the network security services research report and competitive analysis.
  • Extensive travel (70%) to countries in EMEA region and North America – Analyst Forums, Summit Meetings, Expos, Round Table events, etc. High-level strategic advice given to executives about their global professional services go-to-market strategies, business-to-business and business-to-consumer value propositions, methodologies and how to generally remain competitive.
NOC Managing Technologist & Market Researcher 09/1994 to 05/1998 US West Telecom / MediaOne Broadband Los Angeles, California
  • Network Operations Center (NOC) managing technician and market researcher for MediaOne's High Speed Data and Broadband Digital Studio Network services division
  • Researched effects of new technologies (broadband) in preparation for introduction of new entertainment services such as Internet (Web) TV. Weekly briefings to senior management and brainstorm sessions on how best to improve services
  • Worked on Road Runner pilot – 1st ever high-speed online Web TV commercial experiment for Time Warner Brothers.
Education
MBA: International Management & Marketing Monterey Institute of International Studies Monterey, California, USA
Bachelor of Science: Management Science Shippensburg University of Pennsylvania Shippensburg, Pennsylvania, USA
Achievements
  • Accurately forecast growth projections in worldwide spending from $2.04 trillion to $2.53 trillion (CAGR = 4.4%).
  • Appointed Global Leader by president and CEO - 1 of 12 elite members at Company of 44,000 employees - because of my leadership capabilities, cross-cultural business acumen, negotiation skills and global experience.
  • 1st to organize and ride in the annual coast-to-coast 3,651 mile bicycle trek from Los Angeles, California to New York City called "Bike-Aid" raising $100,000 for world hunger. Received US Congressional honorary award and life-time, high-achievement awards from the United Nations, UNICEF and ODN.
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Professional Summary
Versatile sales professional possessing eleven years of international marketing, sales and brand management for an array of brands, events, and services. Conceptualizing innovative ideas for marketing campaigns in Europe, Australia, and the United States. Discovering customer trends, requirements and habits through orchestrating market research. Visual merchandising for innovative brands, public relations, recruiting talent, and managing teams. Influential communication and interpersonal skills; inherently build trust and rapport with individuals of diverse ages, professions, and cultures.
Skills
  • Sales/Promotion Management
  • Project Management
  • Purchasing Management
  • Brand Representative
  • Client Relationship Building
  • Market Research Analyst
  • Recruitment Specialist
  • Trade-show, Promotional & Event Planning
Work History
Auxiliary Services Coordinator, 08/2017 to Current
Marlborough School Los Angeles, CA
  • Proactively scouting new vendors/business opportunities.
  • Merchandise selection, product development, pricing, promotions, and brand managing strategies.
  • Recruited parent-volunteers who would add value, dedication and knowledge to the Marlborough Student Store sales team.
  • Exceeded quarterly sales target by 55%.
  • Created and launched new merchandise/marketing strategies that resulted in 30% sales increase.
  • Reconciled business and creative needs.
Event Specialist, 03/2008 to 07/2017
Freelance Amsterdam, New York, Paris, London, Sydney
Brand Management for O2 (London), Telstra (Sydney), Amsterdam RAI (Amsterdam), Dove (New York), and AllSaints (Paris).
  • Assisted in recruiting new hirers and training procedures.
  • Acted as Supervisor and Team Manager - lead my team to surpass every goal for our shifts by over 25% regularly.
  • Defined and tracked campaign effectiveness and adjusted strategies accordingly.
  • Traveled nationally and internationally to meet with customers and deliver clear company messages.
  • Assisted with setup and breakdown of promotional booths or tents.
  • Communicated to potential customers about the product value, quality and style.
  • Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes.
Client Advisor, 09/2016 to 07/2017
Le BHV Marais Paris, France
Top Client Advisor/Sales Representative  of the AllSaints concession at Le BHV Marais Paris.

  • Consistently hit and exceeded sales goals by 70%.
  • Planned client relationship cultivating events to promote growth, resulting in an expansion of the clientele base by 20%.
  • Sales training management for sales team.
Account/Marketing Specialist Intern, 04/2016 to 08/2016
American Red Cross Portland, ME
Top Client Advisor/Sales Representative  of the AllSaints concession at Le BHV Marais Paris.

  • Consistently hit and exceeded sales goals by 70%.
  • Planned client relationship cultivating events to promote growth, resulting in an expansion of the clientele base by 20%.
  • Sales training management for sales team.
Pharmacutical Technician/Sales Associate, 07/2014 to 05/2016
Walgreens Portland, ME
Pharmacutical Technician for Delhaize, Apothecary by Design, and Walgreens.
  • Counted, measured, and compounded medications following standard procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.

  • Senior Beauty Advisor for Walgreens.

    • Assisted in recruiting 4 new hirers and training procedures.
    • Acted as Supervisor and Team Manager - lead my team to surpass every goal for our shifts by over 40% regularly.
    • Arranged merchandise to present visually appealing displays that drive sales.
    • Analyzed customer skin to assess unique conditions and skin type.
    • Cultivated productive and positive relationships with customers built on loyalty and service.
    Market Research Analyst, 03/2013 to 08/2013
    Bain & Co. Scandinavia Stockholm, Sweden
    FMR Global Health (Paris, France) and Bain & Co. Scandinavia (Stockholm, Sweden).
    • Market Research Analyst for FMR Global Health at the XXIV Congress of the International Society on Thromboses and Haemostasis in Amsterdam.
    • Market Research Analyst for Bain & Co. Scandinavia for construction industries in South Africa and Australia.
    • Initiated market research studies and analyzed findings.
    • Analyzed business developments and monitored market trends.
    • Consulted with buying personnel to determine projected demand for products and services.
    • Worked with the communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
    • Analyzed third-party data and investigated new growth opportunities.
    Event Manager, 05/2014 to 04/2015
    University of Southern Maine Portland, ME
    Event Manager for Multicultural Student Affairs Department at the University of Southern Maine.
    • Preserved brand integrity by monitoring the consistency and quality of marketing content.
    • Raised $8,000 by crowdfunding to hire Eddie Moore Jr. hold a lecture regarding diversity, discrimination, and inclusion during the 2016 Martin Luther King Jr. celebration at the University of Southern Maine.
    • Facilitated communication with prospective speakers, caterers, venue managers, student government and local businesses.
    Education
    Bachelor of Arts: Communication Studies, 2018
    University of Southern Maine - Portland, ME
    Certification: French Language, 2017
    École L'Étoile - Paris, Île-de-France, France
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    Professional Summary
    Marketing Coordinator with [Number]+ years in the field. Specializes in harnessing the power of social media to boost customer engagement in innovative ways. Advanced knowledge of Adobe Photoshop and Adobe InDesign.
    Skills
    • Superior verbal and written communication skills
    • Brand development and management
    • Exceptional attention to detail
    • MailChimp
    • Constant Contact
    Work History
    Marketing Director, 09/2005 to 01/2007
    WTOG UPN44 Saint Petersburg, FL

    • Developed and managed communications strategies, plans and budgets.
    • Created and implemented external and internal communications strategies for key company initiatives such as [Company initiative].
    • Wrote and edited company case studies, fact sheets and product collateral.
    • Coordinated trade shows, media buying and planning, sales promotions and direct mail campaigns.
    • Drafted and managed print, online and social media communications designed to promote company brand, image and values.
    • Partnered successfully with [departments, clients] to produce [positive outcome].
    • Trained, coached and mentored staff to ensure smooth adoption of new program.
    • Worked directly with [departments, clients, management] to achieve [result].
    • Hired and trained [number] of staff.
    Market Research Analyst , 01/2007 to 04/2007
    The Integrated Marketing Group Miami, FL

    Marketing Executive , 09/2007 to 03/2009
    Interzone Entertainment, LLC. Guangzhou, China; Perth, Australia

    • Cultivated and managed relationships with key clients, vendors and community partners.
    • Collaborated with designers and the editorial team on marketing materials.
    • Managed project deadlines and monitored milestones through completion stage.
    • Implemented reading and writing workshops to increase student literacy and support school reading programs.
    • Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Capistrano Unified District regulations and Board of Education goals.
    • Coached management on communication tactics with staff and customers regarding organization changes.
    • Supported CFO through personal document management, calendar organization and collateral preparation for meetings.
    • Managed executive calendar and coordinated weekly project team meetings.
    Marketing Manager, 10/2010 to 06/2011
    PanAsia Exports Guangzhou, China; Hong Kong, Indonesia
    • Liaised between customers and manufacturing to design new product.
    • Monitored product standards and quality-control programs.
    • Set and monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.
    • Supervised and motivated staff and management.
    • Established operational objectives and work plans and delegated assignments to subordinate managers.
    • Led corporate initiatives such as [Initiative description].
    • Established and maintained [Number] vendor partnerships.
    • Recommended process and systems improvements such as [Improvement description].
    Senior Sales Associate, 06/2012 to 08/2013
    Lucky Brand Jeans San Francisco, CA
    • Answered customer questions regarding store merchandise, department information and pricing.
    • Organized store merchandise racks by size, style and color.
    • Led merchandise selection, pricing, planning and marketing.
    • Ran markdown reports, managed store replenishment and analyzed buying reports.
    • Created visual marketing and styled window displays.
    Mandarin Teacher, 10/2012 to 03/2013
    Chinese Culture Center of San Francisco San Francisco, CA
    • Developed program to work with students and increase interest in higher learning.
    • Successfully improved student participation in the classroom through integration of creative role-playing exercises.
    • Developed and taught lessons on Chinese dining etiquette, cuisine 
    • Consistently received positive teacher evaluations from students.
    • Increased student's knowledge of Chinese dining and etiquette English through private tutoring and special attention.
    Customer Service Advocatec , 04/2014 to Current
    fitmob, Inc. San Francisco, CA
    • Described product to customers and accurately explained details and care of merchandise.
    • Provided an elevated customer experience to generate a loyal clientèle.
    • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
    • Mastery of customer service management systems and databases.
    • Gathered and verified all required customer information for tracking purposes.
    • Addressed and resolved customer product complaints empathetically and professionally.
    Education
    Certficate: Chinese Language and Culture, 2009
    Sun Yat-Sen University - Guangzhou, China
    Bachelor of Arts: Mass Communication; International Relations, 2005
    Eckerd College - Saint Petersburg, FL
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    Professional Summary

    Dedicated Procurement professional possessing the skill-mix to set up and develop Procurement organization's from scratch and execute sourcing strategies in various domains. Experience gained within top international companies and specialized in indirect procurement (OPEX/CAPEX and MRO)

    Fluent in English, French and Dutch.

    Strong negotiating and influencing skills, deal-focused.

    Experienced in strategic organizational planning, hiring/development/managing teams.

    Directing (cross-functional) teams and individual contributors towards success.

    Building enthusiasm.

    Development and execution of various sourcing strategies on a large scale.

    Experienced in market research and business development.

    Self-starting, action-driven, used to travel. Cosmopolitan. Strong in due diligence to achieve efficiencies.

    Relationship management

    Skill Areas

    Analysis

    Audit

    Business/procurement processes

    Contract management

    Customer satisfaction

    Market research

    Negotiation

    Supplier management

    Rationalization

    Experience
    09/2012 to Current
    Consultant International Hair Science Institute Maastricht, The Netherlands
    • I study international markets (France, Germany, Saudi Arabia, USA) and seek/select local partners, present opportunities to Board of Directors, contract with partners, look after implementation phase and ongoing relationship.
    • I perform some PR activities during events sponsored by us in Maastricht (Tefaf, City Polo Maastricht, Jumping Indoor Maastricht).
    11/2008 to 07/2012
    Commodity Manager Marketing EMEA Cisco Amsterdam, The Netherlands

    63,050 employees, more than 200 offices (59 in EU) across 106 countries world-wide.

    • I sourced & contracted for EU print and translation solution, negotiated Networkers 2008, 2009 in Barcelona and 2010 in Bahrain.
    • I outsourced the road-show in Eastern countries involving 11 countries, spend USD 2.9m.
    • I outsourced the asset management in 5 EU countries. I brought an innovative idea which was soon rolled-out globally.
    06/2003 to 10/2008
    Commodity Manager IT and Telcom EMEA
    • I negotiated all MSA with main Telecom providers in Europe and related SLAs redaction.
    • I out-tasked our EU datacenter in Amsterdam.
    • I contracted all services (i.e. cabling) & supply equipment infrastructure for Cisco new building in Amsterdam (to accommodate 2500 employees). Selected supplier for low value IT equipment supply for all EMEA.
    • Outsourced printing equipment and maintenance for all offices in EMEA.
    • Responsible to train EMEA employees on Ariba Buyer.
    • Dec 2004 Committee leader for Procurement regarding Sarbanes-Oxley using COSO reference frame and SIX SIGMA/DIMAIC methodology for auditing business processes and advising VP level for corrective actions.
    05/2000 to 05/2003
    Senior Buyer & Team Leader
    • I supervised a team of 7 buyers.
    • Set goals and monitoring progress.
    • Analysed existing processes and implemented changes.
    • Drove cost savings initiatives worth USD 2.5m.
    • Supplier reduction by 60%.
    • Liaise with BUs and AP to work on P-to-P process.
    • Customer satisfaction surveys.
    • Auditor for Source/Procure-to-pay process.
    • Catalog management.
    11/1996 to 04/2000
    International Project Controller Unisys Nederland N.V. then Unisys Europe Africa B.V - 65 countries Amsterdam, The Netherlands
    • Financial control of pan-European projects: KPI, analysis, contract preparation and follow-up, VAT controlling, profitability calculation, order to cash responsibilities, assets tracking, reporting to BUs and Head Office, some sourcing activities in specific cases.
    • Part of the implementation team to migrate all legacy systems to Oracle 11i (project of 6 months including 3 months at the Corporate Office in Blue Bell, USA).
    07/1995 to 10/1996
    Financial Analyst and Consultant Market Research Analyst Hansard Europe Ltd The Hague, The Netherlands
    • Provided analysis and guidance to businesses in making investments decisions i.e. move Ikea head-office to NL.
    04/1995 to 05/1995
    Temporary position via Temp. agency Nederlandsche Creditverzekering Maatschappij N.V Amsterdam, The Netherlands
    • Within the Marketing department, I set up and translated all documentation for the French market from english and dutch to french,
    • I negotiated a commercial advertisement with the French Chamber of Commerce in Amsterdam, searched information to start operating on the French market.
    09/1991 to 11/1994
    Acheteur Principal Total Paris la Défense, France
    • Co-employment risk mitigation: I sourced 5 main agencies to provide specialised services such as geologist, geophysicists, drilling and tank engineers.
    08/1988 to 08/1991
    Acheteur Moyens Généraux Elf Aquitaine Courbevoie, France
    • I purchased office supplies for our Head Office and local branch offices.
    01/1987 to 06/1988
    Officer - Midshipman then Ensign Marine Nationale - French Navy Toulon, France
    • Shift leader aboard petrol tanker "Aber Wrac'h", also responsible for organizing sport tournaments, on-board entertainment and duty free.
    • Duties in Libanon, Chyprus, Greece, Italy, Egypt, Corsica.
    Languages
    • French: Mother tong
    • English: 20 years daily practice in speaking and writing in a professional environment
    • Dutch: 20 years daily practice in speaking and writing in a professional and private environment.
    Education and Softwares
    1986
    Magistère Economie et Sciences Sociales (Master Economics and Social Sciences) Université Bordeaux I Bordeaux France

     

    Softwares & applications: Very good to good knowledge of: MS Office, MS Project Oracle v8.0 et v11i, Ariba Buyer v7.0 and ProSource (modules Analysis, Category Management, RFx, competitive bid events, reverse auctions) Contract Management, Supplier Management.

    Professional Affiliations

    IACCM (International Association for Contract and Commercial Management) 14 years

    ISM (Institute for Supply Management) 12 years

    Procurement Leaders 11 years

    Activities
    • Lions Club Maastricht Euregio (4 years)
    • Vereniging Vrienden Maastricht Aachen Airport (7 years)