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Summary
Results-oriented Customer Service Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Results-oriented Customer Service Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Seasoned customer service specialist with background in providing advice on diverse customer situations.Versatile Markeiting Manager  bringing 22 years managing marketing teams. Firm grasp of how to leverage both inbound and outbound marketing strategies to develop and grow customer base.
Highlights
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Scheduling
  • Persuasive
  • Marketing savvy
  • Team management
  • Conflict resolution techniques
Accomplishments

Promoted from Customer Service Represenative  to Marketing Manger after 9 months of employment.
Experience
Marketing Manager 08/1996 to Current Akumin Orange Park Orange Park, FL Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.
Coordinated monthly and quarterly marketing and community events, such as Breast Cancer Symposium and Breast Cancer Walk.
Education
High School Diploma: English 1984 Paxon School for Advanced Studies Jacksonville, FL, United States
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Professional Summary
Accomplished people champion with expertise in performance management, succession planning, process improvement and content development.  Strategic planner with strong communication skills and attention to detail.
Skills
  • Leadership Development
  • Performance Management
  • Employee Engagement
  • Content Marketing
  • Instructional Design
  • Recruitment
  • Change Management
  • Project Management
Work History
Senior Content Marketing Manager Jul 2015 - Current
CISCO SYSTEMS, INC
  • Lead a team of marketing specialists that develop, deploy and manage demand generation activities on behalf of and with channel partners.
  • Define the Global Services Partner marketing strategy, including market analysis, segmentation, competitive intelligence, positioning, value proposition, marketing tactics and tracking of success metrics. 
  • Led a Services re-branding campaign to 60,000+ channel partners, including vendor management, digital strategy and marketing materials, internal and external messaging, and internal communications coaching.
  • Collaborate with product marketing, channel, campaign and social media teams to develop high-impact marketing & enablement content, including thought leadership, blogs, case studies, webcasts, videos, infographics and social media.
  • Analyze collateral performance and use data insights to iterate, improve and maximize results.
Human Resources Business Leader Mar 2013 - Jul 2015
COMCAST
    • Partnered with regional sales managers to identify key attributes, development assignments and performance metrics to ensure high potential candidates grew in development roles.
    • Designed management and supervisory skills training: performance coaching, performance management, communication, leadership competencies and change management.
    • Led annual succession planning sessions with regional leadership.  Created development assignments to revitalize the sales leadership program.
    • Developed a Division On-Boarding program resulting in a year-long new hire assimilation process, including training and development for all new managers and employees in a cohort environment.
    • Facilitated timely investigations of all internal employee disputes and/or policy violations.
    • Assessed job duties and responsibilities in conjunction with current market and wage trends to recommend appropriate salary grades and guidelines.
Human Resources Business Partner Nov 2011 - Mar 2013
OVATION BRANDS
  • Consolidated HR functions previously managed by several different departments into consolidated organization to manage all generalist affairs. Trained 2 HR assistants.
  • Created and implemented a talent ranking matrix and Performance Management plans.
  • Developed company personnel policies, standard operating procedures and employee handbooks.
  • ​​Represented organization at personnel-related hearings and investigations.
  • Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
Director of Human Resources / Senior Human Resources Manager May 2009 - Jun 2011
EINSTEIN NOAH RESTAURANT GROUP
  • Supervised all HR programs/policies including: talent cultivation, performance management and merit review process, training and development, employee relations, recruiting, succession planning, and employee legal/compliance items.
  • Managed 5 direct reports to drive all HR functions.
  • Designed and developed an internal leadership training program to enhance the management skills of shift supervisors.
  • Developed, communicated, and took action on monthly, semi-monthly and ad hoc reports to include: turnover, churn, succession planning, open positions, inactive, and out of cycle increases.
Senior Human Resources Manager Nov 2005 - May 2009
PANDA RESTAURANT GROUP
  • Leadership role providing HR support to 220 restaurant locations across the West Coast.
  • Sole recruiter for 51 Managers in a 2-year period of time.
  • Orchestrated the execution and development of succession planning to optimize future business talent.  32 individuals were identified, developed and promoted to leadership roles.
  • Responded to and mediated allegations of harassment, discrimination, employee disputes grievances and other sensitive issues.
Education
Master of Arts: Curriculum and Instruction University of San Diego San Diego
Curriculum and Instruction
Bachelor of Arts: Sociology University of California San Diego
Sociology
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Professional Summary
Experienced Trade Marketing Manager with almost 6 years of work experience in the consumer goods industry. Skilled in Sales and Marketing, Negotiation and Customer Relationship within Fast-Moving Consumer Goods industry. Strong business development professional with a Master of Business Administration (MBA) focused in Marketing & Sales.
Skills
Trade Marketing
Customer Relationship Management
Business Development
Requirement analysis

Brand Management

Team Management

Analytics

Competitive Analysis

Work History
Trade Marketing Manager Aug 2013 - Current
African & Eastern Abu Dhabi, Abu Dhabi
  • Managing a large portfolio of premium global beverage brands like Johnnie Walker, Smirnoff, Glenfiddich, Jose Cuervo, Stella, Carlsberg, Foster's, Stella and more
  • Implementing marketing strategies that will increase company's brand presence and market share.
  • Proactively propose and manage BTL activities for strategic brands that are in line with target consumer groups and within limited budget resources.
  • Creating annual promotion calendar for key strategic brands across the region.
  • Identifying distribution gaps and ensuring availability at outlet level
  • Participating actively in monthly demand forecast meetings and monthly business review.
State Trade Marketing Manager Jun 2012 - Jul 2013
United Spirits Ltd Mumbai, Maharashtra

Driving local and regional Marketing initiatives in the

Market.Improving visibility of Brands and executing local promotions and activities across Retail outlets and Permit rooms

Developing customized plans for promotional activities to drive sales and increase Brand loyalty

Summer Intern INTERNSHIPS Tata Realty and Infrastructure Ltd
  • Marketing) Apr'11 - June'11 Project Title: Market research to get better insights of the retail market in Nagpur and evaluated competitors Targeting relevant brands and making a detailed plan of Zoning and Tenant mix for TRILIUM Mall Projects Undertaken Project Lead for NIKON in BrandScan'2011- a market research event.
  • Team Size - 26 members.
Education
MBA: Marketing 2012
T. A. Pai Management Institute Manipal
Marketing
Bachelor of Science: Mechanical 2008
Rizvi College Of Engineering Mumbai, MH, India
67.75
Affiliations
Member of Team Atharva, that organizes TAPMI's Annual International B-School Festival
Taken up leadership roles in college -
Section Captain for 'Speed', a month long sports event in TAPMI
General Secretary of Rizvi College of Engineering in 2007-08
Member of Music Committee (MusicCom) at T.A.Pai Management Institute 
Interests
  • Travelling
  • Yoga
  • Sports
This resume is created in 7 minutes.
Professional Summary
Accomplished Executive Assistant/Management Analyst with a successful track  record dealing with highly complex and confidential matters in a high profile environment, requiring an advanced level of professionalism, tact and diplomacy. 
Qualifications
  • Function as a liaison for the City CAO, resolving issues of varying levels of importance
  • Advise department heads and staff regarding the direction to take issues being brought to the Mayor's office
  • Oversee the day-to-day operations within the Mayor's office
  • Coordinate and prioritize the CAO's calendar commitments and provide backup to Mayor's Executive assistant
  • Explain or interpret complex rules, policies, and operating procedures
  • Knowledgeable in office technology, principles, practices and techniques
  • Proficient with public relations techniques
  • Process improvement

Work History
Executive Assistant/Management Analyst Jul 2007 - Current
City of Kent Kent, WA
  • Write reports, executive summaries and newsletters.
  • Support the CAO with daily operational functions and development issue.
  • Anticipate and prepare required materials for meetings.
  • Oversee department budget of $2 million.
  • Design team building initiatives and overall support for maintenance of organizational culture and employee morale.
  • Represent the organization at conferences and seminars.
  • Supervise and coordinate the activities of seven employees, including regular meetings, preparation of performance evaluations, disciplinary matters and counseling.
  • Create and manage a successful walking program for the community.
  • Organize all new hire, security and temporary paperwork of directors and Administration staff.


.
Marketing Manager Feb 2004 - Jun 2007
Children's Therapy Center, SPIO Kent, WA
  • Built the for-profit division marketing plan to promote compression garments for special needs children. 
  • Communicated division teams' plans and accomplishments to verify alignment with Executive Director's management objectives.
  • Traveled nationally with therapists to attend trade shows, meet with customers and deliver clear company messages.
  • Defined and tracked campaign effectiveness and adjusted strategies accordingly.
  • Created marketing materials, including management of website.
Education
Associate of Applied Science: Paralegal Edmonds Community College Lynnwood, WA
Bachelor of Arts: Business Administration Concordia College Portland, OR
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Professional Summary
Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction. Results-driven Assistant Manager determined to exceed company sales goals. Leverages financial and marketing education to make smart purchasing and merchandising decisions.
Skills
  • Excellent customer service skills
  • Personnel development
  • Strategic thinker
  • Detail-oriented
  • Bank deposit procedures
  • Mathematical aptitude
  • Staff training and development
  • Customer-oriented
  • Goal-oriented
  • Customer relations
Work History
09/2009 to Current
Store Manager Walthourville Meat Market Hinesville, GA
  • Promoted from Team Leader to Assistant Manager within 2 years.
  • Reported to the manager regarding all store and staff issues.
  • Scheduled and led weekly store meetings for all employees.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Reordered inventory when it dropped below predetermined levels.
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Completed profit and loss performance reports.
  • Conducted store inventories once per quarter.
  • Generated repeat business through exceptional customer service.
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness.
03/2011 to Current
Online Marketing Manager Self Employed Hinesville, GA
  • Implemented marketing strategies which resulted in 12% growth of customer base.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Worked directly with other business owners and help them to achieve an online presence for their companies.
  • Performed initial client assessment and analysis to begin research process.
  • Created boardroom and courtroom multimedia presentations including video and text- sync'd depositions for enhanced understanding.
  • Analyzed departmental documents for appropriate distribution and filing.
Education
2013
High School Diploma:
American Academy - Hinesville, GA
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Professional Summary
Experienced brand management professional with strong leadership and relationship-building skills.
Affiliations
A high energy, self-starter, and quick learner. Versatile skill set with experience in management, public relations, sales, promotions and marketing with success in conceptualizing and improving the brand. Recognized skills in leadership and mentoring among team members, and in leading team projects. 
Skills
  • Leadership and delegation
  • Goal and deadline orientated
  • Public speaking and presentation skills
  • Fast learner
  • Proficient in all social media
  • Creative and high energy
  • Thrive under pressure
  • Extremely organized
  • Project management
  • Team liaison
  • Self-motivated
  • Strong verbal communication
  • Conflict resolution
  • Process implementation
  • Staff development
  • Powerful negotiator
Work History
Manager/Branding and Music Programming 01/2016 to Current
AccuRadio Chicago, Illinois
  • Implemented marketing strategies which resulted in a growth of listener base.
  • Worked directly with sales, marketing, and programming to achieve listenership goals.
  • Manage and work closely with music program directors on channel maintenance/development.
  • Created and produced on-air audio campaigns.
  • Work extensively on social media strategies for Facebook, Twitter, Instagram etc.
Brand Marketing Manager 10/2010 to 12/2015
Midwest Communications Evansville, Indiana
  • Oversee all aspects of programming, public relations, promotion, social media, marketing, branding, and sales.
  • Work extensively on social networking
  • Developed, planned and executed major promotional and direct marketing events.
  • Hire, train, and manage station team members.
  • Cultivated new talent and managed new talent program.
  • Consistently outperform competitors
  • Represented brand at various community events.
Brand Marketing Manager 12/2009 to 06/2010
Midwest Communications Green Bay, WI
  • Oversaw all aspects of music programming,  branding, promotion, sales, social media, video production, artist development, online marketing and development/design.
  • Worked extensively on growing social media marketing and public relations.
  • Managed station team members.
  • Represented various community events.
  • Directed and coordinated marketing activities and policies to promote products and services.
  • Initiated market research studies and analyzed findings.
Assistant Music Program Director 10/2001 to 04/2009
iHeartMedia Chicago, IL
  • Managed all aspects of programming, production, promotion, street and online marketing.
  • Outperformed primary format competitor
  • Worked extensively on creating marketing concepts for outdoor, television, online, and print advertising.
  • Developed creative on-air and street promotion.
  • Represented brand various community events.
Education
University of Wisconsin Oshkosh - Oshkosh, Wisconsin
Bachelor of Arts: Radio-TV-Film Fall 1996 University of Wisconsin-Oshkosh - Oshkosh, WI
Oak Park River Forest High School - Oak Park, Illinois
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Professional Summary

Ambitious, forward-thinking with more than two years of experience in Sales, Social Media marketing, management, and tutoring . Expert in managing profiles on social media platforms like Facebook, Twitter, and Instagram. Quick to learn and implement new technologies into online marketing strategies.

Also a meticulous production associate skilled at juggling multiple tasks and working under pressure. Ready to take the next step in a more challenging role

Skills
  • Microsoft Office including Excel
  • Creative and innovative
  • Strategic marketing
  • Persuasive
  • Great communications skills
  • Highly resourceful
  • Fast and avid learner
Work History
Quality Engineering Technician, 09/2019 to 02/2020
Tesla Inc.Fremont, CA
  • Enhanced data gathering, extraction and analysis for diverse workflows and procedures
  • Developed and enhanced personnel work instructions to clear up confusion and boost performance
  • Reported on findings and made proactive and targeted recommendation to senior leaders
  • Managed quality assurance program, including on-site evaluations, internal audits
  • Developed team communications and information for Quality meetings
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Also trained other Quality Technicians, helping them master the ins and outs of the product and system used; as well as helping them understand the requirements and importance of the job
Acting Team Lead, 03/2019 to 09/2019
Tesla Inc.Fremont, CA
  • Delivered in-depth training to associates, imparting knowledge of best practice
  • I was brought to understand what the position means and what the requirements to excel in thus position are. Oversaw a small group of people, training them, helping them understand, manage and accomplish their daily tasks; as well as being responsible for the quality leaving that area. Supervisors have all agreed that I have what it took to excel in that and other positions as well
  • Helped improve production operations by showing clear connection between current policies and business results
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes
  • Resolved malfunctions with systems and programs through troubleshooting
Production Associate, 05/2018 to 08/2019
Tesla Inc.Hayward, CA
  • I have learned and mastered all the stations in my area as well as other areas; I have also acquired an excellent knowledge of the MOS system.
  • I have proven myself reliable by showing up to work everyday, on time, team wear and protective gear ready.
  • I have also shown I am a good team worker and leader by working well with other associates; covering their stations when they're unavailable, getting parts, catching mistakes and defects, helping and encouraging them to learn new stations, teaching them the processes in said stations as well as the importance of often neglected rules like Safety, Q.I.S. , 5S.
  • As recognition of my hard work, I have also been awarded the "S/X Experience" for performing over and beyond, and multiple other recognition awards, as well as numerous positive Workday Feedbacks.
Social Media Manager, 03/2016 to Current
1st Choice Fertilizer, IncSan Leandro, CA
  • Managing social media accounts and monitoring online presence. Communicated marketing teams' plans and accomplishments to verify alignment with senior management objectives
  • Develop promotional material and execute marketing campaigns
Sales Representative And Team Manager, 01/2016 to Current
1st Choice Fertilizer, IncSan Leandro, CA
  • Described product to customers and accurately explained details and care of merchandise
  • Politely assisted customers in person and via telephone
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Built long-term customer relationships and advised customers on purchases and promotions
  • Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Trained and mentored new sales representatives
  • Managed a team of sales representatives and learned how to use better judgement to solve or escalate through the proper channels all problems related to associates, clients or the company
Social Media Account Marketing Manager, 11/2017 to Current
Francois Nze Social Media StrategistSan Jose, CA
  • Directed and coordinated marketing activities and policies to promote products and services
  • Work with team to build rich content across all relevant social media channels
  • Monitor online presence and mitigate negative publicity
  • Develop promotional material and execute marketing campaigns
French Tutor, 11/2011 to 05/2017
Hayward, CA
  • worked with people all ages and successfully helped increase interest in learning the language.
  • tutored students in Aspects of the French language such as Pronunciation, sentence structure, reading and listening comprehension taught one to one and in groups of two to 8 at a time; assessed each student to determine needs communicated with professor to increasestudent success.
Teaching Assistant, 10/2010 to 03/2011
American International School of Lome, AISLLomé, maritime
  • Performed administrative activities like taking attendance, grading assignments, and maintaining student records
  • Worked with teacher to plan and implement lessons following school's curriculum, goals, objectives, and philosophies
  • Organized activities to drive social, emotional, physical, and intellectual development
  • Supervised students in classroom and outside classroom in areas such as cafeteria, library, and playground
Languages
Native level speaking and writing in French and English.
Education
High School Diploma: Business Law, Business, Marketing and Advertising coursework, 2010
Foothill College - Los Altos Hills, CA
American International School of Lome (AISL)
Lomé, Région maritime, Togo
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Professional Summary
Industrious and strategic Sales Lead with over 6+ years' expertise in retail merchandising, employee on-boarding, account development and handling customer issues. Possess substantial sales and operational experience with detailed knowledge of techniques, principles, and objectives of sales and marketing. Seeking an Account Manager role in order to leverage aptness in maximizing company profits and ensure sales targets are attained to lead a dynamic team.
Skills
  • Adept in consistently exceeding sales and business targets with strong ability to foster advisory relationships with decision makers
  • Key and Strategic Account Management 
  • 7+ years in a leadership role with solid training, mentoring, coaching and managerial experience
  • Proficient in Microsoft Office Suite Programs, SAP, Ariba and Qlik
  • Excellent presentation,  team building, critical thinking and merchandising skills
  • 6+ years of proven success in the implementation of strategies to meet organizational needs
Work History
Sales Manager 01/2017 to Current
T-Mobile, Metro PCS Houston, TX
Planned and executed strategic initiatives to achieve growth through customer focus and collaboration, driving revenue volume through targeted business plans.
  • Responsible for overseeing 7 national and local accounts to optimize strategic initiatives and meet performance requirements through multi-level leadership
  • Increased store sales within the first year as Sales Lead by building cross-functional relationships to enhance sales channels and overall company performance 
  • Conduct full training and ongoing education for 25+ retail locations with approximately 50 retail consultants with weekly and monthly store visits to drive door productivity as well as company driven Key Performance Indicators 
  • Create and provide strategic and innovative business plans for overall door performance and productivity that support the indirect strategy for 26 stores under 5 indirect dealers
  • Oversee performance forecasting/re-forecasting and conduct audits on a monthly basis for each store based on market trends 
Senior Administrative Assistant 07/2012 to 01/2017
T-Mobile Houston, Texas

Supported senior leader by performing advanced-level administrative work of complex nature including planning, coordinating, organizing and producing work that requires a high level of discretion and confidentiality

  • Leveraged strengths in cost-effective marketing management to manage purchase orders  (submission, review, audit, and payment) for the full organization in order to meet budget targets
  • Managed a fleet of 65 cars, trailers and trucks for Houston & surrounding areas including ordering, approving maintenance requests and monitoring associated costs
  • Performed end-to-end management of front office and facilities needs for teams covering 3 Houston locations as well as the field including office set up and moves, full time and contingent employee on-boarding, calendar management and meeting planning
  • Reduced overhead by taking on more responsibility with local office and administrative projects 
  • Interacted with vendors, contractors and professional services personnel to route leases and contracts, direct activities and communicate management instruction
  • Served as key liaison with Human Resources, Accounts Payable, travel, vendor and property management
  • Coordinated key financial activities for the Houston market such as accounting support (purchase order creation; budget reporting/auditing) to ensure purchase orders and invoices remain within target dollar amounts
Marketing Manager 09/2007 to 06/2012
Academy Sports + Outdoors San Angelo, Texas

Implemented marketing strategies, athlete appearances and sales presentations to highlight competitive advantages and value proposition of the company's branded solutions across 17 stores in Alabama, Louisiana, Mississippi and Florida

  • Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets
  • Operated an annual $5 million promotions budget to launch integrated, multi-channel print, catalog, and direct marketing campaigns 
  • Performed ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs ahead of the curve
  • Increased Academy's exposure throughout the Gulf Coast through grassroots programs and experiential marketing efforts
  • Negotiated and managed sponsorship contracts with NFL, NBA, and Division I universities 

Development Associate 12/2005 to 07/2007
Houston CAN Academy Houston, Texas

Participated in planning and implementing contacts with new and prospective students. Utilized Lean concepts to streamline the process to drive effectiveness and efficiencies.

  • Directed informational programs and chaired committees designed to foster favorable public perceptions of the school's accomplishments (applicable?)
  • Responsible for consistently identifying, researching and cultivating new funding resources, both locally and nationally through extensive database research
  • Cultivated relationships with leaders in the community, businesses and local citizens in an effort to draw attention to the academy and add new donors and volunteers
  • Created and managed a strategic marketing plans which included direct mail campaign, web based marketing tools and public relations
  • Managed college bound program that included securing scholarships for students, school search assistance and job placement support
Education
Bachelor of Arts: Mass Communications December 2005 Prairie View A & M University - Prairie View, Texas Minor: Marketing
This resume is created in 7 minutes.
Summary
Recently certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture, and special collection techniques. Quick to build rapport with patients and adept at helping patients' anxiety or discomfort. Prepared to launch career in healthcare with reputable organization.
Skills
  • Excellent lab practices
  • Rapid tests (Strep A, Influenza, and RSV)
  • Quality control procedures
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Seasoned in conflict resolution
  • Large cash/check deposits expert
  • Customer service expert
  • Inventory management
Experience
Music Guru Hiram, GA Marketing Manager 02/2016 Managed internal web-based demand generation campaigns by collaborating with internal channels to ensure brand consistency and best practices.
Penetrated new markets and retail channels through strategic planning, competitive analysis, product concepts, packaging, pricing, advertising, collateral, promotions, trade shows, and communications.
Sally Beauty Hiram, GA Store Manager 08/2011 to 08/2015
Resolved customer problems by investigating issues, answering questions and building rapport.
Managed team of 6+ employees.
Kept an eye on building premises for loss prevention and security purposes.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Fulfilled customer shipping needs using UPS and USPS methods.
Completed weekly schedules according to payroll policies.
Maintained daily record of all transactions.
Trained staff to deliver outstanding customer service.

This resume is created in 7 minutes.
Professional Summary

Experienced sales and account manager with strong leadership and relationship-building skills. Areas of expertise include sales, account management, customer satisfaction, conflict resolution, meeting departmental and company goals, and analysis.

Experienced sales and account manager with strong leadership and relationship-building skills. Areas of expertise include sales, account management, sales presentations, customer satisfaction, conflict resolution, meeting departmental and company goals, and analysis.

Skills
  • Customer Relationship Management
  • Strong verbal communication
  • Account and project management 
  • Conflict resolution
  • Strong organizational and time management skills
  • Client assessment and analysis
  • Territory management
  • Critical, inventive, and creative thinking
  • Experienced sales manager
  • Forecasting
  • Strategy implementation
  • Strategic account development
  • Strong interpersonal skills
  • B to B sales
  • Customer service
  • Customer Relationship Management
  • Strong verbal communication
  • Account and project management 
  • Conflict resolution
  • Strong organizational and time management skills
  • Client assessment and analysis
  • Territory management
  • CPG Industry experience
  • Critical, inventive, and creative thinking
  • Experienced sales manager
  • Forecasting
  • Strategy implementation
  • Strategic account development
  • Strong interpersonal skills
  • B to B sales
  • Customer service
Work History
Sales and Marketing Manager, 11/2017 to Current
CTE Logistics Sumner, WA
  • Responsible for account management activities including B2B sales, client engagement, marketing and lead generation.
  • Contact customers on a regular basis to maintain account relationship.
  • Work in conjunction with Operations to develop, implement and manage effective SOP's for accounts.
  • Responsible for meeting and exceeding individual and departmental sales goals.
  • Review and assess new client potential.
  • Expedite the resolution of customer concerns.
  • Analyze data to measure performance and proactively implement improvement strategies.
  • Continually evaluate marketing strategies to meet changing market and competitive conditions.
  • Recruit, hire and train new employees.
Sales and Marketing Manager, 11/2017 to Current
CTE Logistics Sumner, WA
  • Responsible for account management activities including B2B sales, client engagement, marketing and lead generation.
  • Contact customers on a regular basis to maintain account relationship.
  • In charge of customer satisfaction and retention, quality control and relationship building.
  • Work in conjunction with Operations to develop, implement and manage effective SOP's for accounts.
  • Responsible for meeting and exceeding individual and departmental sales goals.
  • Review and assess new client potential.
  • Expedite the resolution of customer concerns.
  • Analyze data to measure performance and proactively implement improvement strategies.
  • Continually evaluate marketing strategies to meet changing market and competitive conditions.
  • Recruit, hire and train new employees.
Sales and Marketing Manager, 11/2017 to Current
CTE Logistics Sumner, WA
  • Responsible for account management activities including B2B sales, client engagement, marketing and lead generation.
  • Contact customers on a regular basis to maintain account relationship.
  • In charge of customer satisfaction and retention, quality control and relationship building.
  • Work in conjunction with Operations to develop, implement and manage effective SOP's for accounts.
  • Responsible for meeting and exceeding individual and departmental sales goals.
  • Review and assess new client potential.
  • Expedite the resolution of customer concerns.
  • Analyze data to measure performance and proactively implement improvement strategies.
  • Continually evaluate marketing strategies to meet changing market and competitive conditions.
  • Recruit, hire and train new employees.
Sales and Account Coordinator, 05/2012 to 11/2017
Columbia Distributing Kent, WA
  • Work with a portfolio of over 100 clients in developing and sustaining relationships, building sales presentations, and executing client programs.
  • In charge of account and project management.
  • Perform market research and work directly with the VP of Sales in analyzing sales, forecasting, market trend evaluation, and financial strategies.
  • Continuously visiting high volume accounts to keep customer retention.
  • Worked directly with the sales, merchandising, and account management teams to achieve customer satisfaction.
  • Regularly attend buyer and account calls, trade shows and client events.
Sales and Account Coordinator, 05/2012 to 11/2017
Columbia Distributing Kent, WA
  • Work with a portfolio of over 100 clients in developing and sustaining relationships, building sales presentations, and executing client programs.
  • In charge of account and project management.
  • Perform market research and work directly with the VP of Sales in analyzing sales, forecasting, market trend evaluation, and financial strategies.
  • Continuously visiting high volume accounts to keep customer retention.
  • Worked directly with the sales, merchandising, and account management teams to achieve customer satisfaction.
Accounts Payable Coordinator, 01/2008 to 05/2012
Columbia Distributing Kent, WA
  • Worked directly with the Accounting Manager in processing outstanding invoices in an accurate, timely and confidential manner.
  • Analyzed departmental documents for appropriate distribution and back keeping.
  • Composed effective accounting reports summarizing accounts payable data.
  • Worked with customers in resolving any disputes.
  • Reconciled discrepancies.
  • Trained new employees during onboarding.
  • Generated reports detailing various metrics and account information.
Education
Bachelor of Arts: Sales and Marketing, 2011
University of Washington - Seattle, WA
  • Deans List, Fall 2010
  • Deans List, Winter 2011
  • Member of the Marketing Society
This resume is created in 7 minutes.
EDUCATION
Master of Science: Technological System Management 2018 Stony Brook University Stony Brook, NY, US
  • Coursework in Big Data System, Strategic Technology Analysis, Heuristics and Quantitative Decision-Making, Engineering Economics, New product development and Advanced Technology assessment
  • GPA: 3.7/4.0
Bachelor of Arts: Business Management 2016 Dongbei University of Finance & Economics Dalian, Liaoning, China
  • Coursework in Corporate Finance, Stock & Futures, Econometrics, Operations Management, Business & Economics Mathematics, Statistics and Logistics and Supply Chain Management.
  • Dean's List, The "LEAP" Prize Scholarship, Excellent League Member (Top 3%) 3 Consecutive Years
EXPERIENCE
Financial Analyst Intern 05/2017 to 07/2017 Industrial and Commercial Bank of China Kunming, Yunnan
  • Produced models for presentations and projects. Organized database via SQL and verifying information.
  • Disseminated account information and various metric data by producing detailed reports. 
  • Assist in deal execution and on-going portfolio management.
  • Assisted in modifying, assessing and testing strategy and recalculated the asset allocation in the financial product.
Marketing Manager 11/2014 to 11/2015 Global institute of Management and Economics, DUFE Dalian, Liaoning
  • Initiated, scheduled, organized, and managed sales projects and team to maintain effective and profitable relations via sales meetings, goal analysis, database management, and consistent communication with clients. 
  • Evaluated market potential, operational requirements, used R to visualize complex data and descriptive analysis on 320 samples to determine part of potential customer needs.
  • Discovered, negotiated, and secured new relationships with local organizations, raising funds for campaigns and operating budgets.
  • Initiated a series of integrated marketing campaigns including email, print, digital, outdoor and social media analysis for driving brand awareness. 
PROJECTS

Data Analysis of U.S. International Trade in Goods and Services

  • Programmed in R to compare and analyze with descriptive statistics of the large dataset (10 different variables and 3390 observations). 
  • Classified data into different categories, sample the observations, extracted and recreate a new dataset, and built the time series model to forecast future growth.
  • Visualized data by R and Tableau to show the difference and change by years.


Text mining of Ulysses

  • Organized text by creating the corpus, tokenize, cleaning and trimming the dataset. 
  • Analyzed the text features, created the matrix to get the top features and co-occurrence, visualized big data cloud map and network plot.
  • Analyzed writing style, word choice by sentiment analysis and topic modeling.
LEADERSHIP
Dance Association, DUFE
President 09/2013 to 06/2016
  • Event management: Event setup & execution; coordinated and administrated complete dance program and routine training schedules for 20-30 people.
  • Instruction: Devised choreography and directed group dance performances (3-5 each semester) and competitions.
  • Set up special session and workshop to enhance team image and promote cooperation & performance.
Student Union of Surrey International Institute
Director of Art Department 09/2013 to 09/2014
  • Event Planning: Planned event details, proposal & supply list varied activities for around 100-200 people.
  • Provide administrative support for supervisor, organized weekly general meetings and assigned weekly roles within the team, drafted department budgets and monitored expenditures. 
  • Collaborated and managed group projects preparation with specific routines, exercises and technique instruction. (International Cultural Festival, Freshman Orientation)
CORE SKILLS
  • Technical Skills: Python, R, MS Excel(VBA), TABLEAU, Power BI, SQL, PowerPoint, Visio, HTML5, Adobe Photoshop/ Audition/Dreamweave, ERP.
  • Knowledge of: Descriptive Analysis, Logistic Regression, Correlation Analysis,Machine Learning, Cross-validation, Decision Trees, Text Data Mining, Data Visualization, Financial Modeling, Operation Management.
  • Bilinguals in Chinese and English, CFA LEVEL II Candidate.
  • Personal Interests: Piano, Guita, Opera, Dance, Scuba Diving, Badminton, Painting, Backpacker.
This resume is created in 7 minutes.
Professional Summary

Results-driven sales professional with high-energy and natural sales instincts. Eager to grow within an organization and to leave a positive, professional, and long-lasting impression with each and every person and company I meet with along the way.

Skills

Influencing, leading, and negotiating

Salesforce CRM platform experience

High energy, self-sufficient and proactive

Creating and building long-lasting relationships


Utilization of LinkedIn to generate new leads

Lead generation and prospecting new business

Business development and planning

Team leader and ability to take direction

Work History
Premium Experience Ambassador 10/2017 to Current
Pacers Sports & Entertainment Indianapolis, IN
  • Help clients create and deliver unforgettable experiences for their own clients, family, friends, potentially leading to better business relationships, increased ROI, loyalty to our brand and memories that can last a lifetime
  • Set up and supervise premium suite areas, including the Lexus Loft and the Lightbound Courtside Club, and ensure operations run smoothly and that all guests are well taken care of 
  • Run stadium tours, court-side viewings and take clients to get pictures with Boomer and the Pacemates
Membership Relations Manager 01/2017 to Current
Indy Chamber Indianapolis, IN
  • Act as a trusted advisor to potential and current members to uncover their business "pain" and recommend the best fit for their goals and vision 
  • Utilize the Salesforce CRM to keep accurate and timely records of prospecting activities and membership details
  • Actively prospect, call on and sell to all companies withing the region by using LinkedIn, cold-calling, events and walk-ins and 
  • Increase the rate of renewals by communicating with members and ensure they are remaining engaged throughout the year
Luxury Suites Supervisor 07/2014 to 01/2018
Lucas Oil Stadium - Centerplate Indianapolis, IN
  • Ensured highest level of client satisfaction for the suite holders and their guests, throughout each event 
  • Supervised suites staff in the areas of service, catering, sales, cash handling and operational duties  to make certain that suites operations ran smoothly
  • Planned and prepared in advance, according to anticipated attendance, provided hands-on management and oversight during events, and organized and supported post-event closing 
Sales & Marketing Manager 01/2015 to 01/2016
Dicks Last Resort - Indianapolis Indianapolis, IN
  • Solicited new business leads for contracted events, consulted on buyouts and local advertising, and tracked all investments and ROI
  • Managed a promotional team to create brand awareness and acted as the main contact for philanthropy endeavors
  •  Developed, maintained and tracked an intricate referral program
  • Actively generated awareness and engaged followers via social media contests and involvement
Director Of Marketing & FOH Manager 01/2011 to 01/2015
Tilted Kilt Pub & Eatery Indianapolis, IN
  • Managed National LTO campaigns, lead outside sales initiatives,  and performed quarterly trade area analysis'
  • Oversaw media buys for radio and commercial, managed and executed outside events, placed advertising submissions and print into local magazines and newspapers
  • Promoted the brand by sending weekly e-blasts, updating and managing the company website, and all other social media sites
Education
MBA: Business Administration and Management 2013 Franklin University - Indianapolis, IN

Masters - Business Administration and Management, 2013

Bachelor of Science - Healthcare Management, 2011

Dean's List

President's List

Volunteer Opportunities
  • Big Sister - Big Brothers Big Sisters of Central Indiana 
  • Recognition & Rewards Committee - Indy Chamber 
  • Community Volunteer - Indianapolis Colts' Project Playground Build