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Summary
Results-oriented Customer Service Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Results-oriented Customer Service Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Seasoned customer service specialist with background in providing advice on diverse customer situations.Versatile Markeiting Manager  bringing 22 years managing marketing teams. Firm grasp of how to leverage both inbound and outbound marketing strategies to develop and grow customer base.
Highlights
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Scheduling
  • Persuasive
  • Marketing savvy
  • Team management
  • Conflict resolution techniques
Accomplishments

Promoted from Customer Service Represenative  to Marketing Manger after 9 months of employment.
Experience
Marketing Manager 08/1996 to Current Akumin Orange Park Orange Park, FL Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.
Coordinated monthly and quarterly marketing and community events, such as Breast Cancer Symposium and Breast Cancer Walk.
Education
High School Diploma: English 1984 Paxon School for Advanced Studies Jacksonville, FL, United States
This resume is created in 7 minutes.
Professional Summary
Accomplished people champion with expertise in performance management, succession planning, process improvement and content development.  Strategic planner with strong communication skills and attention to detail.
Skills
  • Leadership Development
  • Performance Management
  • Employee Engagement
  • Content Marketing
  • Instructional Design
  • Recruitment
  • Change Management
  • Project Management
Work History
Senior Content Marketing Manager Jul 2015 - Current
CISCO SYSTEMS, INC
  • Lead a team of marketing specialists that develop, deploy and manage demand generation activities on behalf of and with channel partners.
  • Define the Global Services Partner marketing strategy, including market analysis, segmentation, competitive intelligence, positioning, value proposition, marketing tactics and tracking of success metrics. 
  • Led a Services re-branding campaign to 60,000+ channel partners, including vendor management, digital strategy and marketing materials, internal and external messaging, and internal communications coaching.
  • Collaborate with product marketing, channel, campaign and social media teams to develop high-impact marketing & enablement content, including thought leadership, blogs, case studies, webcasts, videos, infographics and social media.
  • Analyze collateral performance and use data insights to iterate, improve and maximize results.
Human Resources Business Leader Mar 2013 - Jul 2015
COMCAST
    • Partnered with regional sales managers to identify key attributes, development assignments and performance metrics to ensure high potential candidates grew in development roles.
    • Designed management and supervisory skills training: performance coaching, performance management, communication, leadership competencies and change management.
    • Led annual succession planning sessions with regional leadership.  Created development assignments to revitalize the sales leadership program.
    • Developed a Division On-Boarding program resulting in a year-long new hire assimilation process, including training and development for all new managers and employees in a cohort environment.
    • Facilitated timely investigations of all internal employee disputes and/or policy violations.
    • Assessed job duties and responsibilities in conjunction with current market and wage trends to recommend appropriate salary grades and guidelines.
Human Resources Business Partner Nov 2011 - Mar 2013
OVATION BRANDS
  • Consolidated HR functions previously managed by several different departments into consolidated organization to manage all generalist affairs. Trained 2 HR assistants.
  • Created and implemented a talent ranking matrix and Performance Management plans.
  • Developed company personnel policies, standard operating procedures and employee handbooks.
  • ​​Represented organization at personnel-related hearings and investigations.
  • Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
Director of Human Resources / Senior Human Resources Manager May 2009 - Jun 2011
EINSTEIN NOAH RESTAURANT GROUP
  • Supervised all HR programs/policies including: talent cultivation, performance management and merit review process, training and development, employee relations, recruiting, succession planning, and employee legal/compliance items.
  • Managed 5 direct reports to drive all HR functions.
  • Designed and developed an internal leadership training program to enhance the management skills of shift supervisors.
  • Developed, communicated, and took action on monthly, semi-monthly and ad hoc reports to include: turnover, churn, succession planning, open positions, inactive, and out of cycle increases.
Senior Human Resources Manager Nov 2005 - May 2009
PANDA RESTAURANT GROUP
  • Leadership role providing HR support to 220 restaurant locations across the West Coast.
  • Sole recruiter for 51 Managers in a 2-year period of time.
  • Orchestrated the execution and development of succession planning to optimize future business talent.  32 individuals were identified, developed and promoted to leadership roles.
  • Responded to and mediated allegations of harassment, discrimination, employee disputes grievances and other sensitive issues.
Education
Master of Arts: Curriculum and Instruction University of San Diego San Diego
Curriculum and Instruction
Bachelor of Arts: Sociology University of California San Diego
Sociology
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Professional Summary
Experienced Trade Marketing Manager with almost 6 years of work experience in the consumer goods industry. Skilled in Sales and Marketing, Negotiation and Customer Relationship within Fast-Moving Consumer Goods industry. Strong business development professional with a Master of Business Administration (MBA) focused in Marketing & Sales.
Skills
Trade Marketing
Customer Relationship Management
Business Development
Requirement analysis

Brand Management

Team Management

Analytics

Competitive Analysis
Work History
Trade Marketing Manager Aug 2013 - Current
African & Eastern Abu Dhabi, Abu Dhabi
  • Managing a large portfolio of premium global beverage brands like Johnnie Walker, Smirnoff, Glenfiddich, Jose Cuervo, Stella, Carlsberg, Foster's, Stella and more
  • Implementing marketing strategies that will increase company's brand presence and market share.
  • Proactively propose and manage BTL activities for strategic brands that are in line with target consumer groups and within limited budget resources.
  • Creating annual promotion calendar for key strategic brands across the region.
  • Identifying distribution gaps and ensuring availability at outlet level
  • Participating actively in monthly demand forecast meetings and monthly business review.
State Trade Marketing Manager Jun 2012 - Jul 2013
United Spirits Ltd Mumbai, Maharashtra

Driving local and regional Marketing initiatives in the

Market.Improving visibility of Brands and executing local promotions and activities across Retail outlets and Permit rooms

Developing customized plans for promotional activities to drive sales and increase Brand loyalty
Summer Intern INTERNSHIPS Tata Realty and Infrastructure Ltd
  • Marketing) Apr'11 - June'11 Project Title: Market research to get better insights of the retail market in Nagpur and evaluated competitors Targeting relevant brands and making a detailed plan of Zoning and Tenant mix for TRILIUM Mall Projects Undertaken Project Lead for NIKON in BrandScan'2011- a market research event.
  • Team Size - 26 members.
Education
MBA: Marketing 2012
T. A. Pai Management Institute Manipal
Marketing
Bachelor of Science: Mechanical 2008
Rizvi College Of Engineering Mumbai, MH, India
67.75
Affiliations
Member of Team Atharva, that organizes TAPMI's Annual International B-School Festival
Taken up leadership roles in college -
Section Captain for 'Speed', a month long sports event in TAPMI
General Secretary of Rizvi College of Engineering in 2007-08
Member of Music Committee (MusicCom) at T.A.Pai Management Institute 
Interests
  • Travelling
  • Yoga
  • Sports
This resume is created in 7 minutes.
Professional Summary
Accomplished Executive Assistant/Management Analyst with a successful track  record dealing with highly complex and confidential matters in a high profile environment, requiring an advanced level of professionalism, tact and diplomacy. 
Qualifications
  • Function as a liaison for the City CAO, resolving issues of varying levels of importance
  • Advise department heads and staff regarding the direction to take issues being brought to the Mayor's office
  • Oversee the day-to-day operations within the Mayor's office
  • Coordinate and prioritize the CAO's calendar commitments and provide backup to Mayor's Executive assistant
  • Explain or interpret complex rules, policies, and operating procedures
  • Knowledgeable in office technology, principles, practices and techniques
  • Proficient with public relations techniques
  • Process improvement
Work History
Executive Assistant/Management Analyst Jul 2007 - Current
City of Kent Kent, WA
  • Write reports, executive summaries and newsletters.
  • Support the CAO with daily operational functions and development issue.
  • Anticipate and prepare required materials for meetings.
  • Oversee department budget of $2 million.
  • Design team building initiatives and overall support for maintenance of organizational culture and employee morale.
  • Represent the organization at conferences and seminars.
  • Supervise and coordinate the activities of seven employees, including regular meetings, preparation of performance evaluations, disciplinary matters and counseling.
  • Create and manage a successful walking program for the community.
  • Organize all new hire, security and temporary paperwork of directors and Administration staff.


.
Marketing Manager Feb 2004 - Jun 2007
Children's Therapy Center, SPIO Kent, WA
  • Built the for-profit division marketing plan to promote compression garments for special needs children. 
  • Communicated division teams' plans and accomplishments to verify alignment with Executive Director's management objectives.
  • Traveled nationally with therapists to attend trade shows, meet with customers and deliver clear company messages.
  • Defined and tracked campaign effectiveness and adjusted strategies accordingly.
  • Created marketing materials, including management of website.
Education
Associate of Applied Science: Paralegal Edmonds Community College Lynnwood, WA
Bachelor of Arts: Business Administration Concordia College Portland, OR

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