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Professional Summary

Dynamic Territory Manager dedicated to enhancing group performance by capitalizing sales opportunities, motivating team members, and leading by example. Strong history of success in management, marketing, sales and process improvement. Highly successful at juggling multiple priorities, working on a diverse results-oriented team, and maintaining an infectious positive attitude.

Work History
12/2019 to Current
Territory Manager - Team HART Techtronic Industries Dallas, TX
  • At the forefront of new brand launch - HART Tools in over 4,500 Walmart stores nationwide, the largest general merchandising initiative in the power tool category
  • Achieved growth of over $4MM+ across 114-store Team HART territory by analyzing sales & market activity, & creating territory-specific strategy for optimizing sales
  • Train, manage, & develop a team of 12 Field Sales & Marketing Representatives in Dallas territory through goal settings, hands-on coaching, & accountability development
  • Orchestrated creation of Team HART Week One Training Guide for nationwide on-boarding; Coordinated fellow managers & reps for utilization & feedback for guide efficiency
  • Serve as captain for Performance Review management & 2x2 Feedback Coaching for Team HART management team; Developed system for representatives' feedback used as team standard
  • Collaborate with program leadership, operations, management & representatives to improve program processes & increase overall productivity
  • Partnered with Recruiting team to source, interview & hire candidates through on cycle campus events & off cycle openings; Established network of alma mater faculty, staff, administrators, alumni, & current students for UARK recruiting expansion
08/2019 to 12/2019
Event Marketing Manager - Power Tools Techtronic Industries Dallas, TX
  • Managed team of 11 Event Marketing Specialists across state of Texas, grossing over $17.2 million dollars in sales
  • Consistently ranked in top 3 teams nationwide in sales comp, 17% YTD, over $2.5MM growth
  • Established training & development goals for direct reports to improve performance in current role & prepare for future career goals
  • Actively worked with Recruiting Team & fellow managers to screen, source & interview prospective employees to fill open positions
  • Analyzed sales activity & market trends to identify opportunities, & develop strategies to maximize territory growth
03/2018 to 08/2019
Field Sales & Marketing Representative Techtronic Industries Dallas, TX
  • Successfully managed TTI brands within 5-Home Depot-store territory, grossing over 6.5 million dollars in annual sales (over 13% in overall comparison sales growth)
  • Week 7 National Carbide Sales Contest Winner with 118 blades sold (avg. 23.6 blades per store)
  • Grossed highest Black Friday year-to-year comparison sale of 81% for Dallas team (Euless, TX)
  • Recruit, interview, & train new TTI employees
  • Negotiate, through value selling, additional retail space for TTI brands within assigned Home Depot stores
  • Educate Home Depot associates on products & consult with customers on value of TTI products versus competitors
08/2015 to 03/2018
Management Trainee Cintas Corporation Memphis, TN
  • Recruited, interviewed and trained new Cintas partners
  • Founded and facilitated Cintas College for partners to gain career-building experience; Recruited managers to teach topics based on areas of expertise
  • Created inventory control system to manage Cintas products, cutting location spending by almost $10,000 per month
  • Led transition of A/R dept. by coordinating front-line office partners
  • Certified Six Sigma Green Belt: organized and executed over 20 projects to optimize spending and operations
  • Resolved over-abundance of unprocessed garments in Stockroom, saving location hundreds of dollars per week
Bachelor of Science: Accounting and Marketing
University of Arkansas - Fayetteville, AR
  • 1st Place Team in TTI 102 Training Competition
  • Co-Founder & Director of Community Outreach, L.I.T. Scholarship
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Professional Summary
Talented sales professional who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets.
  • Budgeting and finance
  • Strong verbal communication
  • Client assessment and analysis
  • Team leadership
Work History
Procurement and Marketing Manager, 09/2015 to Current
  •  Managed forecast and procurement for a multi outlet crop input chain.
  • Worked with various supply partners to form strategic partnerships to achieve sales targets.
  • Managed margin tower and rebate programs to maximize margin generating an additional 8% in revenue
  • Successfully marketed crop input programs to farm clients.
  • Assisted location managers in providing various chemical options to customers.
  • Aligned with distribution partners to purchase crop protection products in a timely fashion to ensure availability to retail locations.
  • Ensured compliance with all relevant legislation for the safe handling and storage of crop protection products.
  • Integrated a successful pricing program to ensure profitability at retail locations.
  • Promoted from Regional Manager to Procurement and Marketing Manager.
Regional Manager, 04/2014 to 09/2015
CHS CANADA LP, North Alberta/North Saskatchewan
  • Managed the day-to-day tactical and long-term strategic activities within the business.
  • Successfully integrated the transition from CPS/Viterra into CHS Canada after the Competition Bureau acquisition.
  • Drafted business plans, budgets and quarterly and semi-annual business reviews.
  • Executed on Environmental Health and Safety (EHS) targets resulting in zero lost time incidents.
  • Coached and mentored 20 staff members by offering constructive feedback and taking interest in their long-term career growth.
  • Established relationships with key industry partners to achieve budget targets.
  • Promoted from Location Manager to Regional Manager.
Location Manager, 02/2010 to 04/2014
  • Started with Crop Production Services (CPS) in Didsbury, AB and progressed to my current position of Location Manager in Lacombe, AB.
  • Currently operating a $12 million a year crop input facility.
  • Lacombe was recognized in 2012 as a top facility in the country for EBITDA growth.
  • Actively managed the profit and loss statement with a 15% reduction in expenses for 2013.
  •  Managed a staff of 8 to achieve our yearly targets.
Farm Marketing Representative, 03/2008 to 02/2010
CARGILL INC Vegreville, AB
  • Progressed from Operations Management Trainee to Farm Marketing Representative.
  • Responsible for management of the Vegreville territory along with 2 other reps.
  • Grew grain tonnage at the elevator by 10% in the first year as well as crop protection products by an additional 15%.
  • Initiated grain contracts with growers to capitalize on market conditions.
  • Consulted with various farmers on efficient use of new equipment and fertility programs.
Diabetes Detail Representative, 03/2008 to 12/2008
  • Responsible for the territory development of Northern AB and Peace Region of BC.
  • Serviced outlying areas with Diabetes education as well as safe use of our medical products.
  • Growth in the region of $200,000 from previous years.
  • Involved in education seminars for health care professionals and doctors.
  • Maintained an average call volume of 30 per week.
BACHELOR OF ARTS: University of Guelph - Guelph, ON
Areas of study included Economics, Rural Development and Sociology:
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Over ten years of experience in outside and inside managed health care sales. Specialist in enrollment and member education of Medicaid, Family Health Plus and Child Health Plus programs in addition to ACA Marketplace. Excellent reputation with customers as a competent, knowledgeable and helpful professional. Honest, reliable and productive member of the community who enjoys working with diverse populations and always greets  customers with a smile.
  • Microsoft Platforms (Excel, Word, Powerpoint)
  • Salesforce CRM
  • NYS DOH Navigator
  • ePaces proficient
Wellcare of NY August 2015 to Current Marketplace Facilitator
New York, NY
  • Facilitated enrollment via Marketplace for eligible individuals and families.
  • Conducted field sales presentations as well as in home appointments
  • Established points of contact for member issues
  • Established new and improved current medical provider relationships
Royal Health Care February 2009 to February 2014 Marketing Representative
New York
  • Screened about 20 to 30 clients for free or low cost health insurance eligibility daily.
  • Played as team leader in public and private events leading 10 to 15 representatives.
  • Stays up to date on all insurance changes, contacted medicaid office for eligibility and renewal of patients insurance.
  • Collected documentation and process information for potential clients.
  • Established relation with doctors and pharmacist concerning insurance issues.
  • Helped as an interpreter in a clinic where 70% of patients Spanish speakers.
January 2007 to January 2009 Marketing Representative
New York
  • Educated and enrolled potential customers to the different programs that the state offers such Medicaid, FHP, CHP and Market Place and established relation with different schools districts.
  • Planed events in summer to promote our different health programs.
Education and Training
High School Colegio de Cristo Manizales, Colombia
Bilingual Spanish/English
Excellent communications skills with clients as well as co-workers. Able to multi-task and strong follow through. Team player. Excellent phone demeanor
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Professional Summary
Consistently recognized for leadership ability and extensive knowledge in insurance claims industry in such short time of employment and experience. I have the ability to learn new skills and immediately apply the knowledge. Very self motivated, reliable, had a continuous positive attitude in the workplace.
  • Superior verbal and written communication skills
  • Self starter and motivated learner
  • Experience use of computer systems and communication tools
  • Ability to work in team environment
  • Desire to help or service customers needs
  • Detail oriented with strong organizational skills
Work History
State Farm Insurance Claim Specialist - Property Complex | Greeley , CO | May 2016 - Current
  • Consistently deliver remarkable customer service experience through handling property claims.
  • Works with minimal supervision to recognize, investigate and resolve complex coverage, liability and damage issues.
  • Investigates, evaluates, negotiates, and settle auto claims in an assigned area to include verification of coverage, legal liability and extent of damage to persons and property, which requires contact by telephone or email correspondence.
  • Applies knowledge of policies, procedures, laws, statutes and insurance regulations when determining coverage, liability and property damage.
  • Works in partnership with and provides instruction to claim associates.  
  • Subject Matter Expert for 3PET liability system for the entire Greeley office for Auto Property Claims.
  • Collaborated with management for a project involving the answering and tracking Arbitration results in order to develop a team to handle such claims alone.
  • Trained new team members on proper handling and evaluation of Property claims. Including travel to Arizona office to assist on training.
  • Acts as a valuable leader in a team environment as a resource, provides input and positively influences others

State Farm Insurance Claim Processor - Auto Property | Greeley , CO | May 2013 - May 2016
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Met or exceeded service and quality standards every review period.
  • Gathered and verified all required customer information for tracking purposes.
  • Reviewed new files to determine current status of the claim and develop an action plan on handling.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Assisted in training and/or mentoring less experienced team members
  • Created a rental company claim handling job-aid for the zone and assigned states.
  • Arrangement of rental car, providing towing service, repair options and subrogation
Larry Hill - State Farm Insurance Agent Marketing Representative | Greenwood Village, CO | August 2009 - May 2013
  • Identified and solicited sales prospects in agency databases.
  • Evaluated leads obtained through direct referrals, lead databases and cold calling.
  • Calculated quotes and educated potential clients on insurance options.
  • Collected all premiums on or before effective date of coverage.
  • Coordinated and organized a cleanup of old leads in the agency marketing system and tailor the system to market relative leads.
  • Run and maintain State Farm lead management system Prospector Plus.
  • Monitor the spending and ineffectiveness of the previous marketing system and create improvement - this resulted in the office saving $1000 per month in mailing and ordered leads.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Learned, referenced and applied product knowledge information.
Chili's Grill & Bar Bartender | Lone Tree, CO | August 2011 - December 2012
  • Greeted guests in a timely and professional manner.
  • Waited on multiple customers at the bar and throughout the bar area.
  • Maintained full knowledge of beverage lists and promotions.
  • Enthusiastically and appealingly described food and drink specials to guests.
  • Processed orders on a computerized Point of Sale system.
  • Upheld strict cash handling procedures.
  • Closed out cash register and prepared cashier report.
  • Maintained a consistent, regular attendance record.
  • Extensively trained new and existing employees.
  • Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
Bachelor of Arts Sociology Metropolitan State University of Denver Denver, CO | 2015
  • Minor in Criminal Justice