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Summary
Passionate expert of the Spanish language and culture who loves helping others learn in a real world context.  Excellent interpersonal, communication and presentation skills demonstrated by 11 years of teaching experience. Experience using different methodologies and techniques, stressing speaking, listening comprehension, and reading skills. Expertise in developing courses online, and creating interactive content to engage students in the learning experience. Spanish native.
Relevant Skills
  • Introductory Spanish & culture teaching
  • Experience in Higher Education and teaching adults (undergrad/graduate) 
  • Interactive teaching / learning
  • Good group control
  • Creativity in teaching lessons
  • Instructional best practices
Optimize web content, including text and image
Optimize web content, including text and image
  • Innovative lesson planning 
  • Strong oral and written communication skills in Spanish/English 
  • Learning style assessment
  • Real instruction
  • Real world focus
  • Ability to handle up to 25 students
  • Course Design
Relevant Professional Experience
06/2012 to 09/2017
Social Branding Instructor, Social Media & SEO Strategist Wanda J. Barreto, Freelancer
  • Teach and help develop online brands for individuals and organizations.
  • Conduct keyword research, build keyword opportunity lists, analyze search volume and competition to make recommendations.
  • Manage SEO activities such as content strategy, link building and keyword strategy to increase rankings on search networks.
  • Expanding audiences and increasing awareness for new brands in social media networks.
  • Create branded content for website, blogs and social.Build and manage email lists: creating lists, segments, sign-up forms, newsletters and landing pages.
  • Administer 360Reach tests to identify strengths, attributes and weaknesses.
  • Assist customers with career goals, mission and vision writing, and doing keywords research.
  • Microblogging on Instagram @thesocialbrandingexpert about social branding, SEO & social media strategies for brand building.
  • Tracking, analyzing performance and recommending improvements to social media campaigns.
04/2007 to 05/2008
Administrative Assistant and Human Resources Support GKN AEROSPACE MANCHESTER, CT
  • Managed the human resources policies, procedures and public relations programs. Assisted the human resources management in recruitment, benefits, payroll, employee relations and internal communications.
  • Planned, organized and implemented public relations programs for employees in Connecticut and New Hampshire.
  • Conducted orientation meetings to communicate changes and enroll employees in new benefits.
  • Trained employees on the use of Web portals to find benefits' information.
10/2006 to 04/2012
Spanish & Comm Instructor, Course Developer GOODWIN COLLEGE EAST HARTFORD, CT
  • Taught and developed courses in Spanish and communications for undergraduate students in Social Science, Business and Education, and for working adults in healthcare and customer service.
  • Developed an online course in organizational communication using Blackboard.
  • Planned and organized activities using social media tools to engage students in the learning process, and encourage collaboration.
 
 
 
08/2002 to 05/2005
Professor in Communication UNIVERSITY OF THE SACRED HEART SANTURCE, PR
  • Taught undergraduate and graduate courses in communications: Introduction to public relations, Theories of communication, Strategic management and Introduction to media.
  • Introduced students to the use of the Internet as a communication tool for Public relations and management.
Education and Training
MS Internet Marketing, 4.0 GPA Full Sail University Winter Park, FL, US
M.A. Public Relations, 3.9 GPA University of the Sacred Heart Santurce, PR, US
B.A. Modern Languages University of Puerto Rico Río Piedras, PR, US
Professional Certificate in Marketing Communications & Internet Marketing San Jose State University San Jose, CA, US
Activities and Honors
  • Valedictorian Award - Master of Science Degree in Internet Marketing, Class 2011
  • Advanced Achiever Internet Marketing M.S. Degree Program, Class 2011, Full Sail University
  • Course Director Awards – Business storytelling and Web Design for Search Engine Optimization, Full Sail University, 2010-2011
  • Bonus Recognition - work performance and productivity, GKN Aerospace, 2008.
This resume is created in 7 minutes.
Professional Profile
A customer experience oriented Account Manager with a passion for technology. Over 5 years of operations management with a focus in relationship management, project management, and business analytics. Committed to promoting the highest standards and company values.
Experience
Account Manager 10/2017 to Current Hotwire Communications Naples, FL
  • Creation of customized websites and pages for each client to enhance communication of products.
  • Build relationships with property management staff and maintain rapport through organizing events,  training on product  features, and  using open forums.
  • Generate and broadcast penetration and performance reports.
  • Rectify escalations when necessary from clients
  • Conducted collections strategies to keep clients receivables current.
  • Monitoring of multiple projects to keep track of all new acquisitions and changes to existing ones
  • Manage workload and resources to maintain operations efficiency
  • Identify growth opportunities and negotiate new deals accordingly
Operations Supervisor 06/2014 to 10/2017 Summit-Broadband Bonita Springs, FL
  • Directing various business departments to ensure the smooth running of the company.
  • Resolving contractual and commercial issues and disputes.
  • Training and leading a large team, providing discipline and performance feedback.
  • Scheduling workload to meet priorities and targets.
  • Possessing personality, energy & charisma to inspire, lead and develop staff.
  • Using automated computer systems to monitor stock control.
  • Analyzing complex data and documentation.
  • Involved in the recruitment and mentoring of new staff.
  • Responsible for achieving all performance related targets.
  • Ensuring that best practice is followed in safety, legality and quality of service. 
  • Developing and supporting a cross functional culture of continuous improvement. 
  • Maintaining excellent relationships with clients and suppliers.
Bulk Account Manager 03/2012 to 07/2014 Comcast Fort Myers, FL
  • Troubleshoot and provision video cable services, Internet, and digital voice.
  • Worked with management to solve escalated inquiries.
  • Assisted team members on new processes.
  • Corrected billing errors
  • Maintained relationships with high level clients
Education and Training
High School Diploma: General Education Lehigh Senior High School, High School Lehigh Acres, FL
Associate of Arts: Business 2019 Florida Southwestern State Fort Myers, FL
Key Skills
  • Excellent hands on management & communications skills.
  • Able to communicate and present confidently, clearly and expressively.
  • Accustomed to working with senior management.
  • Skilled negotiator, with proven experience in a commercial and professional environment
  • Able to think laterally to create options and solutions
This resume is created in 7 minutes.
Summary
I am seeking a career change and will be testing to obtain a State of Hawaii Real Estate Salesperson license in April 2018.  My goal is to relocate to Maui by June 2018 and to transition back into a sales role.  I am a focused and dedicated employee. I have worked my way up from Sales Associate, to Sales Manager, and then to Project Manager at my current employer.  Due to my leadership abilities, interpersonal skills, willingness to take on projects outside of my existing knowledge base, and my ability to learn new systems and processes quickly, I have been trusted to manage several key and strategic client partnerships.  I am highly adaptable and personable which has led me to advance within my organization.
Skills
  • Ability to lead large scope projects and project teams successfully 
  • Ability to self-manage time and work load with minimal supervision 
  • Continually build professional work relationships to earn the respect of Executive Leadership, peers, and clients 
  • Recipient of multiple internal company awards for outstanding achievement and exemplary performance
  • Excellent communication skills 
  • Continued Self Development through attendance of online education seminars and instructor lead classes 
  • Consensus Leadership style - Able to get buy in from multiple departments to facilitate collaboration on the vision of end product to meet target goals
  • Excellent conflict resolution skills - Able to diffuse tense situations between internal departments and / or client liaisons 
Work History
Technical Project Manager , 12/2007 to Current
West Corporation Appleton, WI
  • Provide leadership and direction on all assigned technical projects and project tasks. Ensure follow through from beginning to end of the lifecycle of the project across multiple business segments, internal departments and client departments, while adhering to established corporate and departmental policies and procedures. 
  • Work with project owners to develop scope, timeline, budget and assemble required project team members.
  • Maintain established corporate standards and approaches for each project 
Operations/Sales Manager, 10/2000 to 12/2007
West Corporation Appleton, WI
  • Assist National Sales Directors in development of RFP (Request for Proposals) for new client partnerships 
  • Increase sales and market share for client while adhering to all Federal guidelines 
  • Standardized training procedures for new associates and development of training content 
  • Daily management and development employees.  Cultivate employees for advancement (daily coaching to help individuals meet and exceed their goals)
  • Conduct Associate Performance Assessments in a timely and objective manner 
Sales Associate, 05/1999 to 10/2000
West Corporation (formerly TelMark Sales) Appleton, Wisconsin
  • Contacted business professionals and increased market share for client products through direct sales and distribution 
  • Filled field rep gaps in coverage and vacant territory coverage 
  • Completed all management responsibilities for direct supervisor when they were out of the office 
Assistant Manager, 11/1994 to 06/1999
Wilsons Leather Appleton, WI
  • Promoted from Sales Associate to Assistant Manager in 3 months  
  • Trainer for new hire Assistant Managers in Wisconsin
  • Built a strong sales team through direct on the job training of sales associates
  • Daily management of employees (employee conflict resolution, maintaining a positive work environment in a retail setting, coaching associates to achieve daily sales goals)
  • Developed in-store employee contest and promotions to increase sales productivity
  • Opening and closing management duties including attaining personal and team sales goals 
  • Cash management (deposit store funds daily, isolate cash discrepancies)
  • Inventory control and loss prevention 
Bartender , 01/1994 to 07/2017
Various Establishments in the Fox Valley Area Appleton , WI
  • Responsible beverage service and customer service
  • Cash handling / Nightly reconciliation and deposits 
  • Opening and Closing Duties 


Education
Fox Valley Technical College - Appleton, WI
  • Japanese Language Studies​
High School Diploma Tomahawk High School - Tomahawk, WI
  • General Studies with Business Emphasis.  Member of FBLA (Future Business Leaders of America) 
Awards
  • Sales Associate of the Quarter - Q3 1999   
  • STAR Leader of the Quarter - Q1 2007 
  • Lead the Way Award - Recognition for Commitment and Demonstration of Organizational Values - May 2013 and August 2014 
  • Shared Services - Employee of the Month - Nomination by peers and Leadership for outstanding work - June 2015, November 2016, and May 2017 
  • Shared Services - Employee of the Quarter - Nomination by peers and Leadership for outstanding work – Q3 2015