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Skillful Audio Visual Technician resume

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Professional Summary
Systems Administrator with over 10 years providing technical solutions through high-quality service and support. Seeking position in a challenging and rewarding tech environment where I can expand upon my existing skill base while contributing to a lively IT team.

Certified CompTIA A+, CompTIA Network+ and CompTIA Security+

Anticipated 09/2017 CCENT/ CCNA


  • Test-driven programming
  • Servers
  • JavaScript
  • IT security best practices
  • Mac OS
  • Hardware upgrade and installation
  • iPhone and iPad repair
  • Data backup and recovery
  • SQL database systems
  • Gcp Interconnect
  • Transmission Control Protocol / Internet Protocol (Tcp / Ip)
  • Dns
  • Agile Software Development
  • Networks
  • Large computer networks
  • Linux
  • Citrix administration
  • Large computer networks
  • Virus and spyware removal
  • PC/ Windows and MAC hardware and software (MAC OS)
  • Wireless networking
  • Custom system builds
  • Windows 7
  • Gcp
  • Active Directory
  • Network Security
  • Vpn
  • Network Troubleshooting
  • Work History
    Owner and Lead Technician 01/2014 to 11/2016
    Wolfe Brooklyn Williamsburg, NY
    • iPhone, iPad, PC and Mac repair.
    • Data Recovery.
    • Hardware and software support and installation for home and local businesses.
    Freelance IT Consultant 01/2010 to Current
    IFIX-COMPUTERS Manhattan, NY
    • PC and Mac, server and printer support
    • Systems networking, wiring/ cabling 
    • Remote access
    • Identified and corrected performance issues
    • Oversaw the daily performance of computer systems

    Freelance Technician 01/2011 to Current
    SMARTSOURCE Manhattan, NY
    • On call/ Freelance technician 24/7 for PC, MAC and Printer
    • Virus, Malware Removal
    • Systems upgrades and installations

    Freelance Technician 01/2013 to 01/2014
    Wild Blue Industries Manhattan, NY
    • MAC and PC Support
    • Remote access
    • Custom computer builds
    • Mobile device support

    Technician 01/2011 to 01/2013
    Dr.Brendan Mac and iPhone Manhattan, NY
    • iPad and iPhone repair specialist
    • MAC OS support
    • Hardware and software support and installation
    • Virus, Malware removal

    Audio Visual Technician 01/2011 to 01/2012
    LAPTOP-MD Manhattan, NY
    • Installed Audio Visual Equipment
    • Home theater installation

    Freelance Technician 01/2008 to 01/2010
    303 Gallery Manhattan, NY
    • Freelance IT support for a contemporary art gallery.
    • Designed and built four PCs to fit the evolving needs of the business.
    • Managed on site software and hardware installation and support.

    High School Diploma: accounting and computer science 1999 Cruz del Sur - Mendoza
    Associate of Science: Computer Systems Engineering 2002 Universidad de Mendoza - Mendoza Computer systems engineering
    Fluent in Spanish

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    Job-winning Audio Visual Technician resume

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    Professional Summary
    Compassionate, solutions-oriented Counselor and student dedicated to providing exceptional care and devising creative treatment plans for young adults and adults dealing with substance abuse issues. Organized and successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Flexible schedule and desire to assist company growth and exercise positive reputations. Fast and efficient task management abilities that help to maintain a productive and active work environment. Highly determined individual with natural leadership qualities that make me a helpful, well liked, knowledgeable, and personable associate. Outside the box thinker who is always actively aware of company reputation and client needs in order to provide positive input. Very intuitive individual who works well with others on problem solving. Driven and dedicated to helping others maintain a goal oriented outlook for their futures. Diverse personality allows me to connect with almost every individual I meet and to develop a secure, trust based relationship. My natural interest and personal experience in the behavioral and mental health industry has provided me with a recognizable trait in all professions I have worked, allowing me to connect with vast numbers of individuals and companies over the years.
    • First Aid and CPR Certified
    • Strong Conflict Resolution Capabilities
    • Managerial/supervisor background
    • Always customer-oriented
    • Courteous and professional problem solver
    • Motivated team player
    • Natural leader
    • Personable and confident 
    • Time management skills
    • Thrive in a high traffic or fast pace work environment
    • Outstanding multi-tasking ability
    • Approachable and welcoming demeanor
    • Mother of 1 child (related to Developmental Psychology)
    • Culturally sensitive
    • Exceptional interpersonal communication
    • Excel and surpass company standards for customer service
    • Microsoft Outlook, Word and Excel
    • Exceptional telephone etiquette
    • Service-oriented
    • Special events planning
    • Flexible schedule  
    • Decisive
    • Reliable
    • Courteous and helpful
    • Social perceptiveness
    • High energy
    • Positive and friendly
    • Detail-oriented
    • Task Efficiency
    • Rules/regulation enforcement
    • Exceptionally honest and forthcoming
    • Strong public speaker
    • Adept at conflict resolution
    • Trained in Personal Empowerment Courses
    Work History
    Customer service specialist, cashier supervisor , 11/2013 to 11/2015
    Dicks sporting goods Ladera Ranch, CA
    • Operated a cash register involving cash, check and credit card transactions that were executed efficiently to give customers a quick and enjoyable checkout experience 
    • Stocked and replenished merchandise according to store merchandising layouts while making them visually appealing and easily accessible to customers 
    • Priced merchandise, stocked shelves and created inventory tracking systems that are easily understood and applied by employees, provided accurate numbers for both current product inventory as well as future product inventory for efficient orders 
    • Cleaned and organized the store, including the checkout desk and displays, created displays for new, promotional, or sale itend that were well advertised while maintaining a clean and attractive visual appearance 
    • Created product matching systems that guaranteed each product could be found quickly and accurately by associates, managers, and customers 
    • Alerted customers to upcoming sales events and promotions. As well as training associates to guarantee that they were knowledgeable of the sale, products included, and effective dates so that we may provide exceptional customer service to the best of our abilities.
    • Coached associates on how to be prepared and provide alternative options to customers to guarantee a high percentage of customer satisfaction. Ex: a product requested is currently out of stock in store therefore an associate would offer valid suggestions for relevant alternative items, to order the item online, or offer to check and call another location.
    • Identified potential shoplifters and alerted management discreetly and immediately. Awarded "Defender of the month" for preventing company losses, worth thousands of dollars in merchandise 
    • Trained 2-5 new sales associates each quarter on products, policies, and services
    • Completed all point of sale opening and closing procedures, including counting the contents of the cash register, daily deposits and store safe
    • Handled all customer relations issues in a gracious manner and in accordance with company policies.
    • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Rewarded with great customer satisfaction surveys to support my performance
    • Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Trained and certified customer service specialist.
    • Followed up with customers constantly by keeping mental recognition of items purchased or information shared to ensure they were satisfied with prior purchases, were able to inform them of new products and promotions, and make each one look forward to their shopping experience 
    • Used time efficiently and productively when not serving customers. This includes preserving store cleanliness, maintaining and improving organization, and helping other associates or departments
    • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
    • Worked with the management team to implement the proper division of responsibilities.
    • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
    • Actively pursued personal learning and development opportunities.
    • Worked extra shifts during busy periods to maintain service.
    • Increased customer loyalty and retention.
    • Completed shift logs.

    Store Receptionist (temp position filling in for another on maternity leave), 05/2013 to 10/2013
    Secrets Salon and Studio Mission Viejo, CA
    • Anticipated studio and salon guest concerns and addressed them immediately.
    • Greeted all guests in a warm and friendly manner to create a positive first impression of the studio 
    • Communicated all client reservations to appropriate staff.
    • Called clients to confirm upcoming appointments or inform them of any changes promptly. 
    • Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
    • Consistently followed all required protocols for scheduling studio and specific stylist appointments.
    • Processed guest credit card information for salon services.
    • Served as a primary point of contact for members and guests for information on studio and salon products and services.
    • Paired new clients to the right stylist for their needs. 
    • Entered customer demographic and preference data on salon record keeping books
    • Performed inventory and restocking assignments and created visually appealing product displays.
    • Directed telephone calls to appropriate departmental personnel.
    • Maintained the front desk workstation by keeping it clean and free of personal items.
    • Prepared first time guests over the phone for their selected services.
    • Maintained accurate knowledge and awareness of salon and stylist appointment availability.
    • Managed all front desk tasks, including the maintenance of client records.
    • Answered a high-volume, multi-line telephone promptly and courteously.
    • Inventoried, ordered and stocked salon product line.
    • Carefully maintained financial filing system.
    • Promoted salon-exclusive products to increase retail sales.
    • Recorded inventory sales into the spa's weekly income report.

    Cashier, service desk hospitality, 04/2013 to 10/2013
    Fletcher Jones Mercedes Benz Newport Beach, CA
    • Greeted customers in a promptly and welcoming mannor
    • Directed customers to store locations,  different departments as well as services provided on our off-site facilities.
    • Received customer payments handling cash, check, and credit transactions. 
    • Totaled bills, expenses, and calculated taxes.
    • Described products and services in detail to every customer guaranteeing they left feeling confident and satisfied with their experience.  
    • Assisted customers in selecting items based on needs while offering a variety of solutions and products. 
    • Reported security and service incidents to management.
    • Completed purchases using Point of Sale systems.
    • Helped create and organize company banquets that provided tasteful advertisement of new products while offering an enjoyable experience for all ages and members of families
    • Worked six days a week consistently
    • Communicated with company vendors to place and receive any company orders.
    • Took personal time to drive to various vendors to pick up company products
    • Handled daily deposits and revenue and made deposit drop offs to the banks. 
    • Managed and maintained a balanced budget for product purchases.
    • Planned and hosted on- and off-campus community service activities.
    • Communicated with individuals of all ethnic and cultural backgrounds on a daily basis.
    • Received and resolved an average of fifteen calls each week regarding complaints and problems.
    • Worked closely with organizations, individual businesses and government agencies to foster a welcoming climate for business.

    Custom Framing Tech / Sales representative, 01/2016 to 05/2016
    Michaels 26503 Aliso Creek Rd, Aliso Viejo, CA 92656
    • Determined customer needs by asking relevant questions and listening actively to the responses.
    • Answered customer telephone calls promptly and in an appropriate manner.
    • Actively pursued personal learning and development opportunities.
    • Worked with the management team to implement the proper division of responsibilities.
    • Communicated clear expectations and goals to each team member.
    • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
    • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
    • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
    • Mentored new sales associates to contribute to the store's positive culture.
    • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
    Senior Consultant / Audio Visual Technician / Rigging, 03/2016 to 03/2017
    Mohawk Lighting Productions Free Lance
    • Offer knowledge of raw materials, production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
    • Worked with numerous prestigious companies to develop a vast client base career.
    • Well-rounded technician with knowledge in several departments including production/corporate lighting, sound, set construction/ riggging, and sales of shows for new and existing clients. 
    • Availability and capability of working with clients by driving show gear all over California, Arizona, and Nevada.

    Counselor, 04/2017 to Current
    Able to Change Recovery Inc San Juan Capistrano, CA
    • Conducted therapeutic individual and group therapy/mediation sessions.
    • Displayed sensitivity to the cultural and linguistic needs of the clients and groups served.
    • Led day treatment groups and therapeutic activities to teach functional living skills and address behavioral issues.
    • Observed and monitored client behavior and responses to treatment.
    • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
    Worked towards an A.A. In art and Psychology: Art major and minor in psychology, Began full time work but plan to peruse farther.
    Saddleback College - Mission Viejo, CA
    • 3.87 GPA
    • Minor in psychology, specifically forensic studies and predicting human thought processes and family relating studies. 
    • Continuing my education in Art and Psychology in the future. 
    • Participated in school art displays and tutoring classes. 
    • Coursework includes: Speech and Communication, Sociology and Psychology
    • Studied behavioral, family, and forensic psychology for 4 years in a designated classroom, but have since continued studying on my own for various topics.
    High School Diploma: 2010
    El Toro High School - Lake Forest, CA
    • Awarded the Female Student of Character Academic Award by my entire class. 
    • GPA of a 4.0 through freshman year then maintained a GPA of no lower then a 3.6 consistently. 
    • Multimedia Design course
    • Cartooning and Animation coursework
    • Color Theory and Perspective courses
    • Excelled in courses pertaining to realistic art illustrations with graphite
    • Became Business Manager for my high school journaling, yearbook and newspaper programs. 
    • Duties included assigning tasks to individuals such as reports, stories, and both digital and printed page designs and layouts. 
    • Knowledgable with Quick books computer systems. 
    • Sought out vendors and merchants to purchase advertising spaces or full page layouts to increase program funding. 
    • Sent, received, and filed invoices and checks/accounts paid documentation for all programs.
    Working on the CATC / CADC: Substance Abuse Counseling, Saddleback College - Mission Viejo, CA
    • Currently at a 4.0 GPA
    • Currently enrolled in the Substance Abuse program in order to become a Certified Addiction Treatment Counselor
    Customer reviews

    Customer Satisfaction Surveys via Yelp-

    "Kayla is THE BOMB!! Super informative... Really knows her stuff! Knowing all of the store products is pretty impressive. Helping you get what's best for your needs is her goal & she achieved just that. I'll be back & I will certainly ask for Kaylas assistance." - Susanne K, customer, Dicks Sporting Goods, August 2015

    "Cashier Kayla is wonderful and very kind to customers." - Kayla Gallagher, June 22, 2015

    "Kayla is very knowledgable on the phone and in person about products and customer service. As soon as she steps into work she forgets anything negative that might be going on and always has a smile on her face no matter what! Kayla can spark and keep a conversation going with customers and associates that makes everyone feel at ease. She is very kind and helpful to all." - Haley V, Dicks sporting goods, Apparel Department, November 2015

    Top Audio Visual Technician skills

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    Experienced Audio Visual Technician resume

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    Professional Summary
    Dedicated and skilled Sound Engineer with a certificate in Audio Production from Selkirk College Music & Technology. Experienced in recording, mixing, live and post production with a highly developed ear for detail and a strong work ethic.
    Technical Qualifictaions
    • Analog or digital recording, editing, and mixing.
    • Maintenance/calibration of Audio equipment.
    • Strong experience in live concert recording and live sound/PA operation.
    • Class 5 driver's license.
    • Music composition, production, and arranging experience.
    • Multi-Instrumentalist including guitar, DJ, bass, keys, and drums.
    • Coordinated Lighting for live music performances.
    • Pro Tools
    • Ableton Live 9
    • Propellerhead Reason
    • Steinberg Nuendo/Cubase
    • Chauvet ShowXpress
    • Serato Scratch Live
    • Windows/Mac
    • Wi-fi Networking
    • Microsoft Office
    • Google Apps
    Audio Visual Technician 05/2016 to Current PSAV - Presentation Services Vancouver, BC
    • Managed large orders for corporate events.
    • Provided audio production for Vancouver hotels.
    • Safely drove one ton trucks delivering audio visual gear.
    • Performed lighting and sound duties for multiple events in B.C.
    • Maintained audio visual gear meeting quality control standards.
    Production Manager 04/2015 to 05/2016 The Blarney Stone Vancouver, BC
    • Mixed live concert sound for multiple bands.
    • Booked numerous performances for special events.
    • Set up, operated, and accounted for in-house sound systems. 
    • Supervised and trained stage hands and directed sound checks.
    • Maintained, upgraded and repaired audio visual components.
    • Planned and executed St. Patrick's Day Festival in March, 2016.
    • Performed as the resident Saturday night DJ including MC duties.
    • Responsible for all sound and lighting duties as the head AV Technician.
    • Interacted with local concert promoters to ensure an efficient workflow and successful event production.
    Stage Hand 10/2008 to 09/2010 Nasco Services Vancouver, BC
    • Proficient in working with large crews in fast paced environments.
    • Received experience in carpentry, stage conversion and other production duties.
    • Delivered audio/visual gear to on site set up crews using 5 ton trucks.
    • Set up mobile stages including projectors, mixing consoles and LED walls.
    • Delivered audio/visual gear to on site set up crews using 5 ton trucks.
    • Worked as a stage crew leader during the Pemberton Music Festival.
    • Performed audio/lighting duties for Rogers Place, BC Place, and other large venues in the lower mainland.
    Audio Visual Technician 06/2008 to 09/2008 Pro Show Vancouver, BC
    • Delivered audio visual gear to on site set up crew.
    • Responsible for the setup and strike of all gear and supplies.
    • Performed audio visual and lighting duties for corporate events.
    DJ - Guitarist 07/2007 to Current Professional Musician Vancouver, BC
    • Proficient in music technology and live sound engineering.
    • Responsible for booking of shows throughout B.C. and Alberta.
    • Experienced with Pro Tools, Serato, Ableton and Reason.
    • Multi-Instrumentalist: guitar, bass, turntables, piano and drums.
    • Performed in Vancouver, B.C. as a DJ/guitarist for the past ten years.
    April 2002 Selkirk College Music & Technology Nelson, BC, Canada
    • Specialized in recording, engineering and production studies.
    • Received 2 years training in Berklee Guitar studies.
    • Developed excellent communication skills and the ability to work in diverse environments.
    • Related course work: Business of Music, English 13.
    Additional Experience
    Guest Service Agent 02/2009 to 01/2011 The 2400 Motel Vancouver, BC
    Guest Service Agent 10/2006 to 12/2007 The Wedgewood Hotel Vancouver, BC
    Guest Service Agent 03/2004 to 10/2005 Prestige Lakeside Resort Nelson, BC
    Audio, Communication, Stage Conversion, Customer Service, English, Film, Guitar, Lighting, Excel, Microsoft Works, Pro Tools, Programming, Promotion, Quality Control, Reception, Recording, Sound, staffing, Transportation, Computer Proficient, Night Audit, Accounting, Sound Editing, Video Editing