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Professional Summary
Highly skilled and dedicated in providing exceptional customer service. Bilingual (written and verbal fluency) in Spanish/English.
Skills

• Bilingual (written and verbal fluency)      Spanish/English
• Knowledge of Child Welfare
• Intake/Assessments
• Treatment Plans
• Crisis Intervention plan
• Life Skills


• Critical thinker
• Organizational and interpersonal skill
• Problem solving skills 
• Verbal and written skills 
• Research and analytical skills 
• Work well under pressure 
• Program development 
• Training/Development
Work History
05/2017 to 09/2017
Therapeutic Staff Support (Part-Time) Youth Advocate Program Reading, PA

Provide intensive, individualized, mental health interventions to youth with behavioral or mental disabilities. Document client's behavior and implement the psychosocial rehabilitative interventions as specified in the youth's treatment plan.

• Provide crisis intervention techniques
• Implement Immediate behavioral reinforcements
• Assist in time structuring activities
• Facilitate psychosocial rehabilitative activities according to treatment plan
• Model appropriate behaviors
• Monitor and reported upon therapeutic strategies and programming.
• Document client's behavior and progress 

12/2015 to 03/2017
Youth Behavioral Specialist The Children Home of Reading Reading, PA

Provided direct care in residential treatment facility for male adolescents age 12-18 with behavioral and mental or developmental disabilities, or ex-offenders who can potentially become involved in the juvenile system.

• Maintained a structured and safe environment
• Interacted with families and schools
• Assisted children in meeting their treatment goals by providing support and encouragement
• Supervised visitation for Spanish spoken clients and their families
• Recorded observation logs for client's daily meetings with case managers and clinicians
• Documented and maintained client's daily progress notes for treatment plans
• Assisted with locating appropriate services for clients transitioning within their community
• Assisted in coordinating and arranging weekly activities for clients
• Attended staff meetings and trainings
• Provided emergency first aid/CPR assistance when needed
• CPR AED Certified • Child Abuse History Clearance
• Safe Crisis Management Trained/Ability to restrain youth if required 

10/2015 to 11/2016
P/T Customer Service Specialist The Home Depot Wyomissing, PA

• Provided fast, friendly service
• Actively seek out customers on the racetrack and in the aisles
• Offer a friendly greeting. Smile, and make eye contact with customers
• Ask open ended questions about customer's projects in order to determine their      needs and level of expertise
• Show enthusiasm with the customer
• When necessary, handle several customers at once
• Follow up with customers via telephone when appropriate


01/2015 to 07/2015
Customer Service Representative-Credit Department Met-Ed/First Energy Reading, PA

• Answered inbound credit calls
• Researched and analyzed customer's account information
• Explained in detail customers agreements and balances
• Collected and negotiated amount owed
• Assisted customer in creating budget and installment payment plans
• Reconnected electric services for customer
• Processed payment transaction/ Route calls to appropriate resource  

Education
2014
Bachelor of Arts: Psychology
Augusta University - Augusta, GA
Certifications
CPR/AED June 2017 to September 2019 
This resume is created in 7 minutes.
Professional Summary
Motivated MSW Student with solid experienceas a Licensed Chemical Dependency Counselor,Past experience with inpatient behavioral health, and five years of military service in the Army. I am client focused and a driven leader who is motivated to learn,and become a talented Master of social worker.
Skills
Strong interpersonal communication skills
  • Excellent written communication
  • Ability to apply interviewing techniques like Open ended and closed questions, clarifying, and empathic communication.
  • Good understanding of Classical and contemporary theoretical perspectives.
    • Great core relationship qualities, able to demonstrate warmth, empathy, genuineness, and unconditional positive regard.
    • Good Critical thinking skills.
    • Case management
    • Boundary Setting
    Work History
    Outpatient Substance Abuse Counselor/ Case Manager 11/2015 to Current
    Recovery and Wellness Centers Of Midwest Ohio Eaton, OH

    • Performed intakes, assessments and evaluations to assess client needs and determine goals for treatment.
    • Worked directly with clients, to Facilitated didactic as well as educational groups for adult participants.
    • Adhere to policies indicative to standards of confidentiality and safety of clients.
    • Attended weekly supervision and case conference meetings to assess progress of clients development.
    Therapeutic Behavioral Specialist 2013 to 10/2015
    Wernle Youth & Family Treatment Center Richmond, IN
    • Provides leadership and supports implementation of the treatment plan for each resident.
    • Assists residents in addressing complex psychiatric, emotional, sexual and behavioral issues coupled with poor impulse control, poor social skills, and deficient coping skills.
    • Maintain a highly structured treatment milieu in compliance with state, federal, agency and all applicable rules and regulations.
    US Army Cavalry Scout 03/2006 to 07/2011
    US Army Fort Bragg , NC
    • Established communication skills between numerous individuals while performing training exercises.
    • mentoring subordinates,
    • movement techniques, navigation, between different teams in high stressed environments.
    • Dealing with equipment requiring a security clearance.
    • Working with others communicating and problem solving.
    Education
    MSW Student : Masters Social Work Current Student Indiana Wesleyan University - Marion, IN
    Bachelors: General Studies 2015 Indiana University East - Richmond, IN
    Certifications
    LCDC III (Licensed Chemical Dependency Counselor 3)
    This resume is created in 7 minutes.
    Summary

    Dedicated professional skilled in planning and implementing specialized services to a diverse population.

    Skills
    • Professionalism
    • Strong Communication Skills
    • Organized planner and coordinator
    • Accurate, detailed, and Multitasker
    Work History
    02/2018 to Current
    Secretary To Senior Administrative Manager Grainland-CHS C-Store Haxtun, CO
    • Process and file records.
    • Update tracking spreadsheets with the latest information.
    • Respond to inquiries, research and resolve problems related to transactions handled by the department.
    • Support program operations by preparing and updating documents, reports and spreadsheets.
    • Assist senior administrative professionals with daily work tasks.
    01/2017 to 10/2017
    Early Childhood Behavioral Specialist Centennial Mental Health Center Sterling, CO
    • Collaborated with administration, colleagues, and parents
    • Provided behavioral health instruction to local area schools/agencies
    • Tested, obtained, and organized materials
    • Managed records and upheld confidentiality
    01/2016 to 05/2016
    Substitute Teacher Fleming School - Frenchman RE-3 Fleming, Co
    • Instructed & mentored students in grades Kdg. - 12th
    • Improvised lessons when needed
    • Obtained & organized materials
    • Collaborated with administration & teachers
    08/2015 to 12/2015
    Middle School Special Education Teacher (5th-8th) Wray School District Wray, CO
    • Instructed, counseled, & mentored students
    • Obtained & organized materials
    • Collaborated with administration, colleagues, & parents
    • Managed student records
    • Screened & tested students
    08/2014 to 10/2014
    Teacher Summit Treatment Services, Inc. Sterling, Colorado
    • Instructed, counseled, & mentored students
    • Obtained & organized materials
    • Collaborated with administration, colleagues, & parents
    • Managed student records
    • Screened & tested students
    08/2013 to 08/2014
    Preschool Director/Teacher Fleming Schools- Frenchman RE-3 Fleming, CO
    • Instructed, counseled, & mentored students
    • Obtained & organized materials
    • Collaborated with administration, colleagues, & parents
    • Managed student records
    • Screened & tested students
    08/1995 to 05/2013
    Substitute Teacher Various local School Districts Haxtun, Holyoke, Fleming, & Sedgwick, CO
    • Instructed & mentored students in grades Kdg. - 12th
    • Improvised lessons when needed
    • Obtained & organized materials
    • Collaborated with administration & teachers
    01/2010 to 01/2011
    Teacher Kidz Ark - Jackie Reynold's School Sterling, CO
    • Instructed, counseled, & mentored students
    • Obtained & organized materials
    • Collaborated with administration, colleagues, & parents
    • Managed student records
    • Screened & tested students
    08/2008 to 08/2009
    5th Grade Special Education Teacher Campbell Elementary School - RE-1 Sterling, CO
    • Instructed, counseled, & mentored students
    • Obtained & organized materials
    • Collaborated with administration, colleagues, & parents
    • Managed student records
    • Screened & tested students
    03/2008 to 08/2009
    Assistant Manager Bulldog Bistro Haxtun, CO
    • Managed supplies, vendors, & ordered supplies while adhering to a budget
    • Recorded & processed payroll
    • Coordinated employee schedules
    • Screened applicant resumes & coordinated in-person interviews
    08/1995 to 08/2005
    Speech/Language Teacher Northeastern Colorado B.O.C.E.S. Haxtun, CO
    • Instructed, counseled, & mentored students
    • Obtained & organized materials
    • Collaborated with administration, colleagues, & parents
    • Managed student records
    • Screened & tested students
    01/1999 to 08/2000
    Secretary L & L Readymix Haxtun, CO
    • Directed guests & routed deliveries
    • Answered & managed incoming & outgoing calls while recording accurate messages
    • Distributed employee notices & mail around the office
    • Obtained signatures for financial documents & internal and external invoices
    • Performed billing duties
    08/1997 to 07/1998
    Teacher/Daycare Provider Davis Preschool/ Daycare Haxtun, CO
    • Instructed students
    • Obtained & organized materials
    • Collaborated with administration, colleagues, & parents
    • Managed student records
    • Screened & tested students
    Education
    Bachelor of Arts: Social Science/Education University Of Northern Colorado - Greeley, CO
    This resume is created in 7 minutes.
    Summary

    Insightful human services professional, who is focused on the larger picture of being part of a team that helps enhance business opportunities . I Possess a strong educational background in the social sciences.

    Highlights
    • Excellent interpersonal skills
    • Problem solver
    • Detail-oriented
    • Experienced mediator
    • Effective communication skills
    • Unparalleled work ethic
    • Committed to closing investigations and being proactive against fraudulence
    Experience
    9 Rounds Kickboxing August 2018 to Current Trainer
    Kansas City, MO

    Assist members with daily workout routines and sale memberships. Ensure that the gym is cleaned daily. 

    KCPD June 2018 to August 2018 Entrant Officer
    Kansas City, MO
    Learn Police procedure and policies 
    Brilliant Corporation May 2017 to Current General Clerk 1
    Lees Summit, MO
    KCPD October 2016 to December 2016 Entrant officer
    Kansas City, MO
    • Learned police procedure and policy.
    Family First Center For Autism February 2016 to October 2016 Behavioral Specialist
    Kansas City, MO
    • Quickly responded to crisis situations when severe mental health and behavioral issues arose.
    • Collaborated closely with the family first team to appropriately coordinate client care services.
    Chesley Brown Intermational May 2015 to August 2015 Security Officer
    Overland Park, MO
    • Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
    • Responded quickly to dispatch and took appropriate action at crime and disaster scenes.
    Education
    Missouri Valley College 2014 Bachelor of Science: Criminal Justice Marshall, MO, United States
    • Coursework in Criminal Justice Ethics
    • Coursework in Investigations: Required statistical analysis and interpretation.
    • Coursework in Forensics: Required actual field work.
    • Impactful leader on the university football team
    Lindenwood University 2012 2009-2012: Criminal Justice St. Charles, MO, United States
    • Law Enforcement and Justice Administration coursework
    • Coursework in Counseling and Psychology
    • Leader on a Conference winning football team
    Central High School 2009 High School Diploma: Technology Kansas City, MO, United States
    • Member of first robotics club, Captain of the varsity football team, peer mediator/educator, member of chess team.
    This resume is created in 7 minutes.
    Professional Summary
    Positive enthusiastic educator seeks position as Special Education teacher. Brings creativity and diverse lessons to students with unique learning styles. Strong classroom management and collaboration.
    Skills
    • Provide stimulating and meaningful instruction.
    • Create multi modal/leveled lesson plans.
    • Train and supervise multiple para professionals.
    • Maintain classroom structure and organization
    • Retain composure and humor in busy environment
    • Collaborate and value individual contributions
    • SCIP-R, First Aid and CPR certified.
    • Working knowledge Microsoft Office applications and SMART Notebook
    Work History
    Special Education Teacher, 2002 to Current
    The Center For Developmental Disabilities, Inc. Woodbury, NY
    • Instruct K-21 students with developmental disabilities including Autism Spectrum Disorder
    • Create/implement content area, social and ADL lesson plans
    • Employ differentiated instructional strategies
    • Support varying learning styles and developmental levels
    • Use cooperative learning techniques, hands-on activities and technology
    • Incorporate behavior management strategies including Positive Behavior Interventions and Supports
    • Develop IEP's; track student progress through bi-monthly data collection; prepare quarterly/annual progress reports; administer alternate assessments
    • Conduct parent conferences; participate CSE meetings
    • Serve on curriculum development/PBIS committees
    • Union president

    Applied Behavior Specialist / Special Education Teacher, 2008 to Current
    Gayle E. Kligman Therapeutic Resources - Kidz Therapy Services, PLLC 300 Garden City Plaza Garden City, NY 11530
    • Provide home-based Applied Behavior Analysis, behavior intervention services and extended hours to students k-21
    • Incorporate techniques including Positive Behavioral Support, Discrete Trial Training, Pivotal Response Training, Natural Environment Training and Applied Verbal Behavior
    • Develop materials and behavioral strategies
    • Provide Parent Training on ABA techniques and behavior management.
    • Coordinate development/implementation of home goals/strategies with classroom teacher/school based team.

    Applied Behavioral Specialist, 2005 to 2008
    Team Therapy Placement Services, Inc. 342 Soundview Drive Rocky Point, NY 11778
    • Used Applied Behavioral principles to assist students in acquiring language, academic, self-help, and social skills.
    • Provided support and training to parents on the principles and techniques of ABA, and effective behavior management.


     

     


    Tutor, 2002 to 2005
    Creative Tutoring Plainview, NY
    • Provided remedial support to elementary and secondary students in all content areas
    Education
    Master of Science: School Counseling, Long Island University/C.W. Post - Brookville, NY

    Bachelor of Science: Education / Special Education, State University of New York at Old Westbury - Old Westbury, NY
    Certifications

    New York State Permanent Certification Special Education

    New York State Permanent Certification Nursery, Kindergarten & Grades 1-6

    Refrences

    Laura E. Ruhl, M.Ed., LCSW

    School Social Worker

    Eastern Suffolk BOCES

    Westhampton Beach Learning Center

    215 Old Riverhead Road

    Westhampton Beach, NY 11978

    , ext. 1832

    Cell

    Lisa J. Boerum

    Special Education School Improvement Specialist

    Eastern Suffolk BOCES

    Regional Special Education

    Technical Assistance Support Center

    15 Andrea Road

    Holbrook, NY 11741

    Cell

     

    Joanne Lupo

    Special Educatio Teacher

    Center for Developmental Disabilities

    72 Southwoods Road

    Woodbury, NY 11797

    Cell

     

    This resume is created in 7 minutes.
    Summary
    Compassionate social services professional and active listener dedicated to working tirelessly with clients to help them resolve mental health issues and thrive on their own terms.
    Highlights
    • Attentive listener
    • Empathetic
    • Community outreach expert
    • Strong communicator
    • Emergency response training
    • Excellent interpersonal skills
    • Team player
    • Natural leader
    • Family maintenance
    • Strategic planner
    Experience
    Catholic Health Initiatives Tacoma, WA Customer Service Representative 09/2017 to Current Provided accurate and appropriate information in response to customer inquiries. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication.
    U.S. Vets Initiative Long Beach, CA Outreach Specialist 11/2015 to 09/2017 Interviewed clients individually and with families to determine what services would best address their needs. Completed intake with clients for programs and services.  Scan and uploaded all necessary documents into HMIS and MCR database.  Completed field work to search out potential clients that are in need.  
    The Stratford Phoenix, AZ Care Coordinator 04/2013 to 04/2014 Helped physicians examine and treat patients by assisting with instruments, injections and suture removal. Participated in unit based Quality Assurance Program. Coordinated with doctors and registered nurses to develop care plans for patients. Maintained all confidential personnel files, licensing and CPR compliance records. Recorded patients' medical history, vital statistics and test results in medical records. Obtained vitals for a floor of 40 patients per shift. Provided quality nursing care in accordance with resident care policies and procedures.
    Sunshine Group Home Peoria, AZ Behavioral Specialist 11/2011 to 10/2013
    Facilitate daily activities that help develop emotional and social growth. Redirected youth to encourage safe and positive behaviors.  Administer medication, and documented observed behavior throughout the day. Openly exchanged ideas and materials with coworkers.  Prepared, served and cleaned up daily meals for 8-10 teenage youth boys.  Enforced disciplinary limits to create a structured environment conducive to learning.
    Orion Homes Phoenix, AZ Caregiver 11/2010 to 09/2011 Planned, prepared and served meals and snacks according to prescribed diets. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Documented daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
    Marianas High School Saipan, MP Guidance Counselor 07/2006 to 11/2009 Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support. Communicated effectively with educators from various grade levels. Supported students in developing strategies for individual needs and classroom group dynamics. Implemented student at risk programs to encourage student participation.  Evaluated transcripts and assigned courses to students necessary for graduation.
    Toyota Grand Prix Long Beach, CA Customer Service Representative 07/1998 to 04/2006 Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning.  Successfully interacted with customers to expedite orders.
    Education
    Bachelor of Arts: Sociology 2006 California State Dominguez Hills, Carson, CA, U.S.A
    Associate of Arts: General Studies 2004 Compton Community College, Compton, CA, U.S.A