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Professional Summary

 

A highly self-motivated professional with expertise in Customer service and medical terminology seeking a challenging role in Hospital Administration where I can utilize my skills towards accomplishing tasks and grow in my role. I possess the ability to work well in fast changing high pressure environments, in a professional manner.

Skill Highlights
  • Administrative support & receptionist skills
  • Comprehensive knowledge of medical terminology
  • Experienced in performing pathological duties
  • Familiar with various surgical equipments
  • Therapeutic and clinical knowledge
  • Ayurvedic medicine & Panchkarma
  • Quality assurance awareness
  • Organizational and Time management skills
  • Computer and dictaphone skills
  • Experienced in performing venepuncture & ECG
Professional Experience
Administrative Officer 10/2016 to Current Liverpool Hospital

 

Clinical Information Officer (October 2017 - Current)

Ward Clerk - Peri Operative (October 2016- Sept 2017)
  • Coordinate the clinic bookings and maintain a record of attendance and nonattendance of Patients.  Cancel clinics when required, re-book and inform Patients of their rescheduled appointment.
  • Admit and elect direct to ward admissions, producing admission front sheets, labels and completing necessary paperwork.
  • Transfer patients to the appropriate ward and bed and update attending doctor where necessary on Cerner Pass.
  • Maintain and monitor movement of Patient records, file copies of all correspondence, prescriptions, pathology result and reports.
  • Complete filing for:  General files in the clinic, Medical files including the collection of documents, x-rays, reports, private billing documents and medical notes.
Medical Receptionist 01/2016 to 07/2016 Best care Medical Clinic Liverpool, NSW

 

  • Answering telephone calls and dealing with face to face enquiries.
  • Scheduling appointments for patients.
  • Update patient data in Best practice system database.
  • Arranging follow up appointments for patients with other healthcare professionals as necessary. 
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Drug Safety Associate / Case Processor - Pharmacovigilance team 09/2012 to 09/2013 Tata Consultancy Services Mumbai, India

  • Registration of Serious Adverse Event cases in Argus Safety Database as per ICH Guidelines.
  • Coding of Adverse Events and products as per MedDRA and WHO drug dictionaries respectively.
  • Generate adverse event case narratives, submit reports to Health Authorities & license party via E2B.
  • Expedited Reporting of SUSARs to Regulatory Authorities, Causality Assessment, and request Follow-up of cases as necessary.
  • Performing investigation of deviations and monitoring of Corrective actions & preventive actions (CAPA) relating to noncompliance issues and findings.
Medical Administrator & Ayurveda Resident 12/2009 to 09/2012 B.S.E.S. M.G. Hospital Mumbai, India

 

  • Coordinate all day-to-day office activities: Scheduling of physician calendars, surgeries, clinical procedures, and coordinate preoperative appointments, verify referral letters for testing and collect test results from preoperative appointees before surgery, and forward to surgical unit.
  • Arrange for Discharge and after care.
  • Manage inventory levels of healthcare supplies and procurement of supplies through listed vendors.
  • Make physical copies of records to be filed in secure records room.
  • Put billing charges in system, audit patient charts for correct billing amounts and submit insurance claims.
Administrator Assistant & Trainee Ayurveda Resident 01/2008 to 12/2009 Sanjeevani Hospital Mumbai, India

 

  • As Trainee Ayurveda Resident consultation of OPD patients.
  • Provide support to clerical and administrative functions of clinic.
  • Transcribe medical staff dictation from Ayurveda department.
  • Utilized computerized scheduling systems to prepare and distribute appointment notices, to obtain and process referral requests and to provide patients with pre-surgery instructions.
  • Responsible for preparing patients report and enter the same in the system.
  • Conducted patient interviews to elicit registration information.
  • Attended training in purchasing, receiving; and vendor management.
Education and Training
B.A.M.S: Bachelor of Ayurved Medicine & Surgery 2006 Maharashtra University of Health Sciences - Internship: Feb 06 to Feb 07 Mumbai, Maharashtra, India

  • Front Desk Coordinator
  • Medical Data Entry with Practice Management.
  • Work with Pathology staff to verify patient testing requirements and results data.
  • Learning the diagnostic methods and equipments.
  • During my intern year I worked in emergency, geriatrics, colorectal surgery, renal medicine and relief.
Certifications

  • Certificate Course in Panchakarma (Aug 07) from Vaidyaratnam Oushadhashala & Nursing Home, Kerala, India