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Professional Summary
Accomplished pharmacist and operational manager with experience in retail environments. Oversee pharmacy staff and implement training programs. Proficient at maximizing customer satisfaction and revenue. Detail- oriented and able to manage multiple simultaneous tasks in a fast-paced environment.   Licensed in Connecticut and Rhode Island.
Skills And Training
  • Top Immunization specialist in district
  • Medication Therapy Management Specialist using Mirexa and Outcomes Platforms 
  • APhA National Immunizations & Vaccination Certified Specialist
  • Medication Inventory Management
  • Technician Certification Training
  • Post Graduate Training Program NIPCO Accredited in Respitory Care
  • Post Graduate Training Program NIPCO Accredited in Osteoporosis Care
  • Post Graduate Training Program AADE Diabetic Specialist
  • CPR and First Aid Certified
Experience
Staff Pharmacist, 04/2006 to Current
RITE AID PHARMACY East Lyme, CT
  • Provide prescribed medications, drugs, and other pharmaceuticals as needed for optimal patient care.
  • Communicate policy and procedure changes, system enhancements, and clinical updates to all pharmacy staff.
  • Ensure adequate control and documentation of all controlled substance records and monitor patient medication profiles.
  • Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care through Mirexa and Outcomes platforms.
  • Provide specialized services to help patients manage conditions such as diabetes, asthma, smoking cessation, or high blood pressure.
  • Analyze prescribing trends to monitor patient compliance and to prevent excessive usage or harmful interactions through Point of Care Service.
  • Manage pharmacy operations, supervise and schedule staff & perform administrative duties during store transitions. 
Pharmacy Manager, 12/2001 to 12/2005
CVS PHARMACY Norwich, CT
  • Manage pharmacy operations, hiring, supervising,  & performing administrative duties.
  • Provide information and advice regarding drug interactions, side effects, dosage, and proper medication storage.
  • Review prescriptions to assure accuracy  & DUR review.
  • Coordinate the pharmacy staff schedule and personnel performance evaluations.
  • Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
  • Effectively prioritized tasks and organized workflow to increase efficiency.
  • Managed drug and supply inventories.
  • Closely monitored department performance metrics.
Staff Pharmacist, 03/1999 to 10/2001
HIGGINS-BROOKS PHARMACY Pawcatuck, CT
  • Review prescriptions to assure accuracy.
  • Provide information and advice regarding drug interactions, side effects, dosage, and proper medication storage.
  • Advise customers on the selection of healthcare supplies and home health supplies.
  • Completed accurate cycle counts, inventory management and will-calls for customers.
  • Conducted blood pressure screenings and counseled patients on hypertension.
  • Managed drug and supply inventories.
Staff Pharmacist/Pharmacy Intern, 10/1993 to 09/1998
GREENVILLE DRUG STORE Norwich, CT
  • Service nursing homes and halfway houses with blister packaging for patients. Review orders and patient charts in these facilities.
  • Compound and dispense medications as prescribed by doctors, by calculating, weighing, measuring, and mixing ingredients, or oversee these activities.
  • Provide specialized services to help patients manage conditions such as diabetes, asthma, smoking cessation, or high blood pressure.
  • Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care in nursing home setting.
  • Implemented standard procedures for mixing, packaging and labeling pharmaceuticals to ensure quality, security and proper disposal.
  • Compounded and repackaged medications, including unit-doses, topical medications and sterile products.
Chemist, 05/1990 to 08/1994
PFIZER Groton, CT
  • Isolate and identify synthesized novelty compounds for specific drug discovery projects through spectroscopy techniques.
Education
Bachelor of Science: Pharmacy, 1995
University of Connecticut - Storrs, CT
Graduated Summa Cum Laude
Master of Science: Chemistry, 1990
Brown University - Providence, RI
 Graduated Magna Cum Laude
Bachelor of Science: Chemistry, 1989
Salve Regina University - Newport, RI
Graduated Summa Cum Laude.
This resume is created in 7 minutes.
Summary

Over a diverse scope of environments, I have spent my career helping patients feel confident about their health by providing prescriptions, with clear communication for their use, and immunizations to promote overall wellness. Having spent a great deal of time in retail pharmacies, I am adept at retail operations as well as the management and mentoring of staff.

Texas License #21960 Certified Immunizer

LinkedIn Profile: linkedin.com/in/tamara-hickman-rph-226bb2161

Education
University of Louisiana Monroe Bachelor of Science: School of Pharmacy Monroe, Louisiana  ​
Professional Experience
Walmart Pharmacy, 800 W Gibson, Jasper, Tx 75951 March 2020 to Current Salaried Pharmacist

Supervisor, Robert Bonanno ()

Recommend and administer Immunizations.

Review physician orders to assess accuracy and safety.

Deliver one-on-one counseling to instruct patients on medication.

Counsel patients on appropriate use of over-the-counter medications.

Monitor dispensing of controlled substances, following Texas Prescription Monitoring Program guidelines and Opioid Stewardship.

Abeldt's Gaslight Pharmacy, 200 Gaslight Blvd, Lufkin, Texas 75904 April 2018 to March 2020 Relief Pharmacist

Supervisor, Buford Abeldt ()

Responsible for filling and checking 500+ prescriptions daily

in a level 3 pharmacy.

Supervised pharmacy technicians.

Rx Management Missouri City, Texas 77489 July 2018 to September 2019 Traveling PRN Pharmacist
Supervisor, Pam Bailey (), TX

Improved drug inventory management to reduce days' supply.

Checked and filled specialty prescriptions for mail-out to patients.

Counseled patients on the proper use medications

Trained and supervised pharmacy technicians.

Walgreens #5792, 102 N Timberland, Lufkin, Texas 75901 February 2008 to April 2018 Staff Pharmacist

     Responsible for filling and checking 500 prescriptions daily in a

      level 3 pharmacy. 

     Recommended and provided immunizations.

     Trained and mentored newly hired pharmacists and technicians.

     Counseled patients, resolved complaints, and supervised workflow.

     Assisted the pharmacy manager, Joseph Carriere, ()

     with managerial duties.


Walgreens #5766, 101 W Southmore, Pasadena, Texas 77502 Pharmacy Manager

Responsible for the daily supervision of pharmacy staff in the retail setting.

Hired, disciplined and fired, scheduled, and trained all pharmacy personnel.

Filled and checked 500 prescriptions daily.

Detailed physicians concerning pharmacy services.

Resolved third party billing rejects.

Counseled patients regarding medication usage and possible side effects.

Assured patient safety and satisfaction.

District Pharmacy Supervisor, Allera Porter ().

This resume is created in 7 minutes.
Professional Summary

Community pharmacist with Doctor of Pharmacy degree and over 12 years of experience, including 8 in pharmacy management at Walgreens in Foxboro, MA. Proven history of developing strong relationships with patients, caregivers, and providers in the Foxboro area. Excellent interpersonal and communication skills. 

Certifications and Licenses

Massachusetts License PH27299

Rhode Island License RPH04703

Diabetes Management Certification

APhA Immunization Certification

CPR/AED/Basic Life Support Certification (valid thru April 2019)

Professional Experience
03/2019 to Current
Staff Pharmacist Walgreens Pharmacy #12399 Taunton, MA
  • Voluntarily left management to help a struggling pharmacy with their Rite Aid acquisition, in exchange for better hours
  • All duties and responsibilities of a staff pharmacist in a high volume location (450-550 rx's per day)
02/2011 to 03/2019
Pharmacy Manager Walgreens Pharmacy #10638 Foxboro, MA
  • Increased prescription volume 250%
  • Lead a team with the highest customer satisfaction scores in district
  • Highest rated pharmacy manager (per yearly performance review) in Southern Massachusetts district in 2016, 2017, 2018
  • Built a loyal patient base by providing the highest quality of care with particular focus on patient safety, while delivering excellent customer service
  • Recognized by corporate for exceeding  retention goals following the acquisition of prescription files/patients from Rite Aid in Sharon, MA
  • Provide training for pharmacy interns, graduate interns, and new hires (training store)
  • Serve as a District Pharmacist Mentor Manager (act as manager/guide for "floater" pharmacists)
  • Preceptor for pharmacy interns from Massachusetts College of Pharmacy & Health Sciences University, University of New England, High Point University
  • Provide MTM (Mirixa, Outcomes) and immunization services
  • Maintain up to date clinical knowledge to best serve my patients and provide guidance to providers
  • Ensure compliance with all state and federal regulations as pharmacy Manager of Record
  • Responsible for all aspects of management of pharmacy department, including: technician hiring and scheduling, responding to patient feedback/concerns, increasing prescription volume and sales, recouping lost profit, training/teaching/coaching team members, conflict resolution, running weekly team meetings, etc
05/2007 to 02/2011
Staff Pharmacist Walgreens Pharmacy #6850 New Bedford, MA
  • Performed all duties of a staff pharmacist at high volume (500-600 rx per day), 24 hour location
  • Other duties as assigned by Pharmacy Manager
Education and Training
2007
Doctor of Pharmacy Massachusetts College of Pharmacy and Health Sciences University Worcester, MA

Cum Laude

1998
Bachelor of Science: Medical Laboratory Science University of Massachusetts Dartmouth Dartmouth, MA
Magna cum laude
Software Applications
  • MS Office applications (Word, Excel, PowerPoint, OneNote, etc)
  • MTM platforms: Outcomes and Mirixa
  • Intercom Plus pharmacy software system
  • Walgreens EHR (electronic health record)
This resume is created in 7 minutes.
Summary

Seasoned pharmacist with more than twenty years of experience in fast-paced retail pharmacy setting. Excellent customer service and patient care skills. Track record of achieving exceptional results in prescription sales and customer satisfaction.

Skills
  • Interpreting orders
  • Medication dispensing
  • Quality assurance standards
  • Overseeing pharmacy operations
  • Administering vaccines
Experience
Pharmacist CVS Health | Summerville, SC | Jul 2020-Current
  • Checked prescriptions for appropriate dosage, drug interactions or allergies before dispensing medications.
  • Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
  • Administered vaccines to immunize patients against communicable diseases.
Pharmacist Southeastern Grocers | Charleston, SC | Jul 2017-Aug 2020
  • Delivered information on potential problems and reactions to prescribed medications for patients of all health conditions and age ranges
  • Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms
  • Improved drug inventory management system to reduce waste and eliminate backorders
  • Increased focus on pharmacy's encompassing health services by administering immunizations and delivering patient consultations
Pharmacy Manager CVS Pharmacy | Mount Pleasant, SC | May 2003-Aug 2017
  • Teach pharmacy students serving as interns in preparation for their graduation or licensure
  • Collaborate with other health care professionals to plan, monitor, review, or evaluate the quality or effectiveness of drugs or drug regimens, providing advice on drug applications or characteristics
  • Manage pharmacy operations, hiring or supervising staff, performing administrative duties, or buying or selling non-pharmaceutical merchandise
  • Provide annual influenza immunizations
Staff Pharmacist CVS Pharmacy | Mount Pleasant, SC | May 2000-May 2003
  • Provide information and advice regarding drug interactions, side effects, dosage, and proper medication storage
  • Maintain records, such as pharmacy files, patient profiles, inventories, narcotics, or controlled drugs
  • Provide specialized services to help patients manage conditions such as diabetes, asthma, smoking cessation, or high blood pressure
Security Police United States Air Force | Abilene, TX | Dec 1988-Dec 1992
  • Provided physical security for flightline, weapons storage area and alert aircraft facility
  • Primary responsibilities were assisting visitors and ensuring authorized access to the air base
  • Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion
Education and Training
Bachelor of Science: Pharmacy University of South Carolina | Columbia, SC
Activities and Honors
  • District Paragon Award