Community Manager resume examples

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Skillful Community Manager resume

Courtney Condit
Professional Summary

Industrious Property Manager offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership.

Skills
  • AMSI
  • Yardi
  • Tenant and evictions laws
  • Onesite
Work History
Property Manager, 12/2014 to Current
DMF Realty LLC Houston , TX
  • Managed operations and leasing of upscale community of nearly 350 executive apartment homes.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Organized and participated in tenant meetings on semi- monthly basis to give residents opportunity to ask questions and provide forum for issues to be addressed.
Property Manager, 11/2011 to 12/2015
Faerman Investment LLC Houston, Texas
  • Responsible for the day-to-day operations of a 320 unit property
  • Hiring, training , supervising and motivating the property staff
  • Overseeing the complete marketing program .
  • Performing financial task such as rent collections, invoice payment and analysis of operating statements .
  • Maintain stable occupancy and meet budgeted financial goals.
  • Ensure all company polices and procedures are followed.
  • Supervised leasing representatives to ensure high occupancy and tenant retention.
  • All budgets and other monthly/annual reports; explain variances.
Assistant Community Manager, 11/2010 to 10/2011
Gables Residential Apartments Houston, Texas
  • Collecting rents on 340 units totaling $200,000.00 with 0% delinquency.
  • Reviewing and approving Statements of Deposit Accounts.
  • Preparing and delivering legal and formal documents.
  • Assisting with turnover processes with new leases and lease renewals.
Bookkeeper, 03/2007 to 11/2010
Camden Vanderbilt Apartments Houston, Texas
  • Responsible for maintaining 0% delinquency, collecting over 1 million dollars per month.
  • Oversaw rehab totaling 18 million dollars for 900 units; accept rental payments and post rents to the computer.
  • Responsible for leasing, marketing and maintaining positive resident relations.
  • Maintain accurate monthly commission sheets on leases, renewals and delinquencies for bonus purposes.
  • Typing leases and gathering applicant's history and credit approvals.
  • Penn Foster University - Property Management.
References
References available upon request
Education
Associate of Science: Social Science University of Houston Downtown - 1 Main Street Houston, Texas 77001

Penn Foster College - working towards my CPM certicate

Interests
Regular volunteer at K-9 Rescue, Houston, Texas · Cyclist, 19 time participant in the MS-150
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Job-winning Community Manager resume

Niko Palomino
Professional Summary
Experienced Residential Property Manager successful at raising occupancy rates by securing long-term tenants. Property Manager offering 15 years of experience in the business. Expertise in tenant relations, sales, marketing and business transactions.
Skills
  • Tenant and eviction laws
Work History
Neighborhood Ambassador 04/2012 to Current
Prometheus Real Estate Group The Merrick Apartments- Portland, OR.
  • Create the best leasing experience such as: Maintain occupancy goals by successfully leasing apartments, qualifying potential residents, verifying applications, performing credit investigations, and creating all associated documentation accompanying the rental agreements in a timely and accurate fashion.  Acquaint the new residents with leasing documentation, the property rules, the policies, apartment functions and emergency procedures to ensure resident satisfaction on move in date. 
  • Build a strong resident relationship by:  Presenting a professional, efficient approach to remedy an customer complaints and handle service requests with appropriate documentation and follow up on a daily basis to ensure resident satisfaction. 
  • Daily operations include: Assist with collecting and accurately recording the receipt of funds on a daily basis. Responsible for recording data on prospects and new residents, assist in preparing the leasing office for opening to the general public, walking the property daily and notating any deficiencies on the tour route  to ensure complete compliance with company policies regarding presentation and notifying proper staff or vendor to remedy deficiencies. Track and record all traffic and rental results by responding to all telephone and walk in prospects. Follow up by telephone and email using Lead2Lease product. 
  • Upholding leases by: Maintaining a minimum of 33% closing ratio on qualified walk in traffic and a minimum of 50% phone to traffic ratio on qualified sales calls. Identify and shop all neighborhood competition per quarter to use information to update leasing strategies. Identify and communicate with current residents on upcoming renewal leases months before lease ending dates with open discussion of customer satisfaction and/or various lease term options. 

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Assistant Community Manager 10/2010 to 01/2012
Prometheus Real Estate Group Hollywood, CA.
  • Managed personnel by: Maintaining a high occupancy level through effective motivation of the leasing staff, keeping informed of market conditions, competitive pricing and current pricing strategies for the property. Track performance of leasing staff, including their understanding of current rental policies, concession programs, closing ratios, and responsible for reviewing shopping reports with rental staff. Monitor consistency and quality of overall maintenance, particularly relating to market ready apartments. Plan, prepare and conduct property functions designed to add value to property operations and participate in preparation of resident newsletter. 
  • Managed property by: Monitoring and direction of rental activity, all on-site marketing activities, and functions, both in occupied and vacant apartments, and for compliance with scheduling and monitoring of preparation of market ready units. Assists in timely collection of rents, banking activities, documentation of all transactions, preparation of collection documents and court appearances. Responsible for meeting revenue goals, occupancy management as per annual operating plan and resident retention. Assist in monitoring maintenance compliance with company policies regarding percentage of market ready apartments, completion of monthly property inspections and general quality of common area. Processed final account statements for tenants moving out, serving balance due notices, 72 hour notices to pay rent or quit and eviction notices. 

Education
High School Diploma: 1990 Channel Islands High School - Oxnard, CA.
Associate of Arts: Fashion and Interior Design 1992 FIDM - Sherman Oaks, CA.
Accomplishments
  • Increased occupancy rates from [Number]% to [Number]% in [Number] months.
  • Oversaw multiple residential family properties totaling over [Number] individual units.
  • Demonstrated skill and career growth by being promoted [Number] times in [Number] years.
Certifications
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Top Community Manager skills

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Experienced Community Manager resume

Razan Elmamoun-Buggs
Summary
Operations Assistant adept at coordinating international travel, organizing large scale meetings and managing third-party vendors. Highly self-motivated with a strong work ethic. Skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs.

Skills
  • Microsoft Office expert 
  • Invoice processing
  • Database management
  • Meeting planning
  • Travel administration
  • Mail management
  • Meticulous attention to detail
  • Works well under pressure
  • Social media/marketing expertise
  • Strategic planning
  • Negotiations expert
  • Procedure development
  • Mergers and acquisitions knowledge
  • Process improvement strategies
  • Multi-unit operations management
  • Contract management
  • Market penetration
  • Systems implementation
Experience
Interim Assistant Community Manager / Operational Marketing SME Jan 2015 to Current
Sequoia Equities Inc Laguna Niguel, CA
  • Responsible for inception, piloting, analysis, roll-out, training and implementation of a new CRM, marketing and customer retention third-tier resolution process, along with executive members of partner company, Anyone Home.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Collaborated with marketing and communications teams on standardization, design and production of marketing materials.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Maintained and coordinated senior community manager vacation, day-to-day meeting and travel schedules.
  • Assisted,  Completed and reviewed applications; assessed household income information against file history and regulations.
  • Organized social media and outreach marketing and hosted large corporate events for vendors, investors, and residents. 
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Completed all task audits; Compiled and conveyed all lease and financial data aquired to the manager and regional manager.  
  • Provided logistical support to visiting executives in coordination when in So Cal region.
  • Investigated issues and problems and drafted responses to urgent requests.
  • Identified inefficiencies and made recommendations for process improvements.
 
 
 
Executive Assistant May 2013 to Jan 2015
Mesa Management Inc Newport Beach, CA
  • Designed electronic file systems and maintained electronic and paper files.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Designed PowerPoint presentations for weekly status meetings with Executive team.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Managed the day-to-day calendar for the company's Senior Regional Director including but not limited to personal and professional travel, client appointments, property audits, and executive meetings.
  • Collaborated with administrative team members, human resources and the finance department on special projects
  • Created both weekly and monthly reports to be presented to be presented to the company's executive team.
  • Oversaw budgeting processes for 4 assigned properties.
  • Monitored and documented all income, including delinquencies and collections.
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements.
  • Took written notes both from dictation and from webinars for my superiors.
 
 
 
Operations Manager Feb 2010 to May 2013
Adelco Group CA
  • Began as an account manager and was promoted to operations because of ambition to transcend past all expectations and attain a higher sales volume throughout the company.
  • Successfully managed the activities of 12 team members.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Interviewed, hired and trained new quality customer service representatives.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Addressed negative customer feedback immediately.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Education and Training
Bachelor of Science, General Biology 2018 National University San Diego, CA, United States Micro Biology 
High School Diploma 2006 Upland High School Upland, CA, United States
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