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Professional Summary

Personable business professional who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in maintaining a positive attitude while interacting with demanding clients. Able to establish strong working relationships and support team members' growth and success.

Skills
  • Goal-oriented
  • Self-sufficient
  • Positive attitude
  • Flexible
  • Team player
  • Excellent work ethic
  • Bookkeeping
  • Account management
  • Time management
  • Detail-oriented
  • Excellent communication skills
  • Quickbooks proficiency
  • Highly organized
  • Microsoft Office proficiency
  • Social media knowledge
Work History
  • Office Manager
  • Best Framing
  • Costa Mesa, CA
  • October 2018 to Current
  • Performed billing, collection and reporting functions
  • Compared vendor prices to ensure optimal savings
  • Management of office and production inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
  • Monitored and evaluated personnel performance to complete regular reviews, recommend advancement or address productivity concerns
  • Coordinated and maintained office organization to keep facilities efficient, organized and professional
  • Maintained computer and physical filing systems
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current
  • Verified 17 salaried and hourly employee time cards to prepare accurate weekly payroll
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quickbooks and MS Office
  • Sourced vendors for special project needs and negotiated contracts
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance
  • Small Business Owner Operator
  • Fine Art Framing
  • Huntington Beach, CA
  • October 2008 to September 2017
  • Managed business finances, including paying vendors/suppliers for products services rendered
  • Prospected to obtain new accounts while maintaining relationships with existing accounts
  • Prepared income statements, balance sheets and projected cash flow
  • Solicited new business accounts by cold calling and networking
  • Established Quickbooks accounting system to reflect accurate financial records
  • Generated invoices upon receipt of billing information also tracked collection progress
  • Communicated with customers to identify and resolve outstanding payments
  • Managed inquiries from customers and vendors, responded to all correspondence
  • Made sure that products were produced on time while maintaining QC
  • Oversaw production process and managed production schedule
  • Responsible for achieving production requirements
  • Maintained friendly professional customer interactions at all times
  • Handled staffing, disputes, terminating employees while administering disciplinary procedures
  • Loan Processor, Escrow Assistant
  • Bankers Diversified Mortgage
  • Santa Ana, CA
  • April 2002 to October 2008
  • Originated, reviewed, processed, closed and administered customer loan proposals
  • Submitted loan applications to underwriter for verification and recommendations
  • Developed prospects for new loans by conducting cold calls weekly
  • Reviewed and edited loan agreements to ensure accuracy
  • Maintained strict confidentiality of bank records and client information
  • Recommended loan approvals and denials based on customer loan application reviews
  • Maintained friendly and professional customer interactions
  • Added new material to file records and created new records
  • Organized forms, made photocopies, filed records and prepared correspondence and reports
Education
  • High School Diploma
  • Douglas High School
  • Minden, NV
This resume is created in 7 minutes.
Professional Overview

Goal-oriented Accountant Assistant adept in the identification and implementation of process improvements, including workflow enhancement and policy and procedure modifications. Offers key strengths in time management and communications across all level of employee, management, and clientele. As a bright, hard-working person, I enjoy working in a fast paced, highly motivating position where I can improve customer satisfaction while proactively expanding my knowledge, skills, and experience.

Skills
  • Microsoft Office Word, Excel
  • Team management
  • Meticulous attention to detail
  • Skilled multi-tasker
  • Client relations specialist
  • Conflict resolution techniques
  • Focused on customer satisfaction
  • Training and development
  • Exceptional customer service
  • Detail-oriented
Experience
Data Entry Assistant 02/2019 to 02/2019 Agon Management Group Vienna, VA
  • Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information
  • Verified and updated account information in company computer system
  • Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity
  • Identified and corrected data entry errors to prevent duplication across systems
Financial Aid Assistant 05/2018 to 02/2019 Northern Virginia Community College Manassas, VA
  • Reviewed student applications before submission
  • Kept families and students up to date on the status of applications
  • Coached students and families on appropriate financial aid plans and eligibility
  • Listened carefully to students complaints and ensured swift and effective resolution by taking appropriate action
  • Maintained confidentiality of Financial Aid records and students information
  • Fielded incoming phone calls from students and directed to corresponding department or individual for assistance
Shift Supervisor 01/2017 to 05/2017 Paradies Shops Dulles , VA
  • Managed morning rush of over 150 customers daily with efficient, levelheaded customer service.
  • Resolved customer disputes with tact and professionalism.
  • Greeted guests with a pleasant smile and superior customer service.
  • Maintained the highest standards of conduct and service.
  • Maintained clean and organized work-space, enabling coworkers to locate resources and product.
  • Adhered to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
  • Trained entire staff of 5 baristas in new promotion program offerings and procedures.
  • Led regular stand-up meetings, events and continuous improvement projects with measurable goals.
Office Assistant 05/2016 to 10/2016 Fairfax County Health Department Reston, Virginia
  • Recorded and filed patient data and medical records.
  • Carefully reviewed medical records for accuracy and completion as required by insurance companies.
  • Strictly followed all federal and state guidelines for release of information.
  • Wrote clear and detailed clinical phone messages for physicians.
  • Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.
  • Maintained an organized logging system for tracking test results.
  • Carefully coded disease and injury diagnoses, acuity of care and procedures in an inpatient setting.
  • Completed registration quickly and cordially for all new patients.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Education and Training
Associate of Science: Accounting And Business Management 2019 Northern VA Community College Manassas
Awards and Honors

Generation Hope, Scholar 2016 - Present

Selected as recipient of competitive scholarship for high-achieving college students in the DMV. Participated in quality mentor-ship program with an emphasis on professional development and skills training

Volunteer

Women Giving Back - Sterling

Non-profit Organization

Languages

Quadrilingual Languages (Urdu, Punjabi, Hindi, English)

This resume is created in 7 minutes.
Summary

A dedicated and enthusiastic individual able to motivate teams to perform at their best in providing excellent service and developing ongoing, profitable client relationships

Skills
  • Energetic work attitude
  • Excellent communication skills
  • Adaptive team player
  • Self-motivated
  • Client relations  
  • Complaint handling and resolution
  • Account Management 
  • Opening/closing procedures
Experience
Commercial Escrow Processor
October 2015 to Current
Stewart Title Company Houston, TX

 

  • Collect and prepare information for the opening and closing of escrow orders   
  • Manage progress of title work and facilitate corrections or issues to help maintain a timely closing  
  • Communicate with customers regarding requirements and exceptions for issuance of title insurance policies
  • Provide outstanding service to principals, lenders and/or agents
  • Clear title reports, obtain pay-offs, prepare settlement statements
  • Order and follow up on HOA letters, bylaws, financials
  • Disburse files and verify receipt and accuracy of wires  
  • Maintain communication with Escrow Officer regarding status of the file
  • Assist business development by demonstrating the application of professional customer service and communication techniques
Business Group Paralegal
November 2012 to August 2014
Phelps Dunbar, LLP Baton Rouge, LA
  •  Assisted attorneys, lenders, builders/developers and real estate brokers by handling a wide variety of administrative functions requiring knowledge and application of title insurance processes
  • Assisted in closings and post-closing matters, including organizing and attending closings and preparing closing document packets in a timely and professional manner
  • Prepared and quality checked all documents from lenders and attorneys for accuracy
  • Prepared settlement sheet and balanced escrow files for multi-million dollar transactions prior to funding to ensure financial controls had been met
  • Responded to inquiries from borrowers, lenders and attorneys to resolve discrepancies
  • Tracked and managed progress on all open transactions assigned
  • Reviewed the quality and completeness of due diligence to ensure it complied with company standards for risk management approval
  • Tracked payment of invoices related to transactions assigned
  • Maintained a high degree of customer service with clients
Executive Legal Assistant & Office Manager
May 2009 to October 2012
Greg Rome, Attorney at Law Baton Rouge, LA
  • Prepared legal documents paying close attention to important dates such as prescription, abandonment, and discovery deadlines
  • Scheduled all appointments and maintained all court notices
  • Organized/Indexed files and prepared files for trial
  • Recruited clients through excellent referral skills during and after business hours
  • Promoted client retention through high-quality service and follow through
  • Coordinated and executed office relocation
  • Researched and implemented innovative solutions to simplify and maximize efficiency of the workplace, including updating all legal software
  • Maintained office inventory
  • Monitored, reduced and controlled office expenses
  • Hired and trained firm couriers 
  • Facilitated branding projects that included the development of a new website, new logo, firm T-shirts, and a more streamlined marketing approach
Education
Bachelor of Science : Political Science, 2009 Louisiana State University Baton Rouge, Louisiana
This resume is created in 7 minutes.
Summary

Committed and motivated real estate professional. 

 

Strong desire to grow, learn, and help people achieve their real estate goals. 

 

30 years experience in the real estate industry: real estate sales, escrow, mortgage, and administration. 

Skills
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Strong interpersonal skills
  • Professional and mature
  • Strong problem solver
  • Dedicated team player
Experience
Real Estate Agent and Real Estate Broker 11/1987 to 09/1994 ERA Don Nelson Co. Realtors Portland, OR Worked as a real estate sales agent for 6 years.  Worked as a Real Estate Broker/Assistant Office Manager for two years until the branch I was working for closed. 
Escrow Assistant 09/1994 to 06/1998 First American Title Portland , OR Worked as an escrow assistant in a branch office for a year. Worked as a floating escrow assistant for two years.  Worked as an escrow assistant in the commercial department for one year. 
Escrow Assistant and floating escrow officer 03/2000 to 07/2002 Pacific Northwest Title Portland, OR
Worked as an escrow assistant in a branch office for one year and then worked as a floating escrow assistant and escrow officer for one year.  
 
Filled in for office manager for 3 months while she was on maternity leave. 
Escrow Assistant 06/2002 to 08/2004 First American Title Insurance Company Vancouver, WA Worked as an escrow assistant in a busy office during the real estate boom.  Excelled at detailed oriented, time-sensitive tasks. 
Mortgage Broker 08/2004 to 05/2005 MBank Portland, OR Worked as a mortgage broker for both Washington and Oregon.
Real Estate Assistant 05/2005 to 07/2007 Prudential Real Estate Vancouver, WA

Worked as a licensed real estate assistant for Ron Patterson. 

Licensed Real Estate Assistant 07/2007 to 07/2014 Keller Williams Vancouver, WA Worked with Ron Patterson as a licensed real estate assistant. 
Licensed Real Estate Assistant 07/2014 to Current Premiere Property Group Vancouver, WA Working as a licensed real estate assistant for Ron Patterson. 
Education and Training
Real estate license. : Real Estate 1987 Real Estate School of Oregon Portland, OR, United States
Associate of Arts: General Studies 1991 Mount Hood Community College Gresham, OR Graduated with a 4.0. 
Real Estate Brokers License: Real Estate Broker 1992 Real Estate School of Oregon Portland, OR, United States
Real Estate Broker's License - WA: Real Estate 2005 Rockwell School of Real Estate Vancouver, WA
Bachelor of Science: Health and Wellness 2012 Kaplan University - Orlando Orlando, FL, United States Attended Kaplan University's online program. Graduated Summa Cum Laude. 
Master of Science: Public Health 2013 Kaplan University - Orlando Orlando, FL, United States Attended Kaplan University's online program.  Graduated with honors in distinction.  
Affiliations
  • Multnomah County Association of Realtors
  • Clark County Association of Realtors
  • National Association of Realtors
This resume is created in 7 minutes.
Summary
Organized Loan Processor who effectively identifies and resolves complex financial issues. Experienced in developing constructive and cooperative working relationships with others. A solid team player who diligently follows through on team expectations. Thrives in fast-paced and ever-changing business environments.
Skills
  • LaserPro expert
  • Sagework savvy
  • Proficient in Microsoft Office
  • MS Excel expert
  • Excellent time management
  • Lending and escrow expertise
  • Detail-oriented
  • Loan operations
  • Eye for detail
  • Customer service-focused
Accomplishments
Received Award for production of over $500,000 in fee income.
Experience
Commercial Loan Processor
Lacey, WA
Anchor Bank/ Aug 2015 to Current
  • Assisted senior-level credit officers with complex loan applications.
  • Executed the loan origination process, including collecting financials, ordering credit reports, appraisals, document preparation, environmental studies, and preliminary title reports.
  • Researched insurance information and flood certificates.
  • Served as key contact in FDIC and loan review audits.
  • Act as lead on Sageworks loan administration.
  • Executive Loan Committee co-secretary.
Senior Escrow Officer
Phoenix, AZ
WFG National Title Insurance Company/ Nov 2014 to Aug 2015
  • Maintained customer relations and production.
  • Received CFPB/TRID training.
  • Acted as new systems trainer for new hires.
  • Developed creative marketing materials.
Senior Escrow Officer
Glendale, AZ
Title Management Agency/ Mar 2008 to Mar 2014
Professional Development
  • CFPD/TRID Training
  • Up-to-date on financial regulatory compliance.
  • Continuing education on all systems and software.
This resume is created in 7 minutes.
Professional Summary
Exceptional leader talented at default servicing, assetmanagement and real estate marketing. Technically-savvy with outstanding relationship building, training and presentation skills.
Work History
Real Estate Auction Bid Coordinator, 12/2015 to 03/2017
HUDSON & MARSHALL Dallas, TX
  • Review on-line auction bid submissions by negotiating final bids are within seller's threshold.
  • Communicated effectively seller's response to buyer's.
  • Updated internal system of record with final bid negotiations.
  • Actively monitor CWCOT assets throughout on the bid process.
  • Answered phone calls, emails promptly.
  • Work with internal groups to bring properties to close.
  • Trained and motivated bid coordinator staff.
Licensed Realtor, 09/2015 to 12/2015
Keller Williams Central Richardson, TX
  • Showed properties to potential buyers and other brokers at open houses and by appointment.
  • Generated listings for sales and rental properties through cold calls and referrals.
  • Coordinated appointments to show marketed properties.
  • Continually stayed up-to-date on mortgage rates and related real estate news.
  • Advertised client properties on websites, through social media and in real estate guides.
  • Used NTREIS and other realtor databases to find properties for clients.
Team Operations Manager, 01/2007 to 05/2015
Bank of America Addison, TX
  • Supervised a team of 5-10 asset managers and associates.
  • Established project control plan procedures and process flow charts for monthly portfolio forecasts.
  • Established operational objectives and work plans and delegated assignments to subordinates.
  • Trained, coached and mentored staff to ensure smooth adoption of Equator system roll-out.
  • Spear-headed local real estate auctions.
  • Monitored vendor performance on preservation activities and decision maker for repair/preservation bid on FNMA properties.
  • Communicated process improvements with team via weekly and monthly team huddles.
Asset Manager, 01/2005 to 01/2007
Countrywide Home Loans Plano, TX
  • Ownership of REO properties for timely disposition and coordination of marketing activities.
  • Created listing price and marketing plans based on property condition.
  • ​Monitored repairs and preservation activities to ensure property in in compliance with state and local laws.
  • Negotiated offers on behalf of bank up to close of escrow.
  • Utilized daily reporting to ensure continuous follow-up on outstanding tasks.
  • Met all monthly and quarterly sales goals.
Escrow Closer & Title Curative Specialist, 01/2003 to 01/2005
Countrywide Home Loans Plano, TX
  • Monitored properties up to close of escrow by preparing deeds and additional state/local seller documents
  • Reviewed and approved HUD statements from title companies
  • Met or exceeded monthly closing goals of 60-80 closings per month.
  • Facilitated training of new escrow officers
  • Monitored closing dates throughout the month to ensure proceeds are wired and subsequently applied to accounts.
  • Worked closing with internal groups to ensure properties close on time.
  • Assisted with development of title procedures
  • Filed title claims and worked with foreclosure attorney\'s, asset managers and escrow closers to resolve title issues.
Bankruptcy Team Lead, 01/2000 to 01/2003
Countrywide Home Loans Plano, TX
  • Researched bankruptcy loan files to confirm federal guideline compliance.
  • Created and implemented all policies, work flow processes and work assignments.
  • Promoted to team lead and supervised up to 20 Bankrtupcy Specialists with 700+ cases per specialist.
  • Performed monthly audits on team portfolios and trained team to meet or exceed performance goals.
  • Organized and facilitated team meetings.
  • Provided input on process improvement and project management by creating process flow charts.
Bankruptcy Specialist, 01/1997 to 01/1999
Countrywide Home Loans Plano, TX
  • Closely monitored the performance of current portfolio of specialty loans and made changes to achieve performance targets.
  • Prepared proof of claims for attorney.
  • Communicated and montored attorney actions.
  • Posted Bankruptcy payments and balanced account ledgers
  • Particpated in various training opportunities for new employees.
Customer Service Representative, 01/1996 to 01/1997
Countrywide Home Loans Plano, TX
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Met or exceeded daily call volumes
  • Completed research of customers accounts via phone call or correspondence.
  • Answered and quickly redirected up to 80 calls per day.
  • Answered and managed incoming and outgoing calls while providing accurate responses.
Senior Payment Processor, 01/1994 to 01/1997
Countrywide Home Loans Plano, TX
  • Processed mortgage payments via Opex machines
  • Ensured timely posting of mortgage payments to homeowner\'s accounts.
  • Completed payment processing research.
  • Communicated with internal lines of business to ensure mortgage payments are posted correctly.
Education
Associate of Applied Science: Business Marketing & Operations, 1994
National Education Center - Dallas, TX
  • 3.94GPA
  • Coursework in Business Administration, Communications and Accounting
  • Real Estate Salesperson License (currently inactive)
Skills
  • Excellent communication skills
  • Customer service-oriented
  • Works well under pressure
  • Team building
  • Compensation and benefits
  • Report analysis
  • Spreadsheet management
  • Knowledge of Texas real estate laws
  • Property Preservation and workflow management
  • Multi-operations management
  • Personnel management
  • Process improvement
  • Recruitment and talent development
  • Customer relations
  • Project controls
  • Quality control
  • Complex problem solving
  • Results-oriented
  • Microsoft Office Suite expert
  • Project management
This resume is created in 7 minutes.
Summary

Detail-oriented and forward-thinking with strong communication, decision-making and problem solving abilities. 

Successful at building strong professional relationships. Manages large and complex projects while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members.


Skills
  • Strategic planning
  • Multi-tasking ability
  • Strong organizational skills
  • Microsoft Office proficiency
  • Customer relations specialist
Experience
February 2004
to
May 2005
CornerStone Title Company Pleasanton , CA Escrow Officer
  • Managed and ran a Relocation Corporate account mainting above 90% on monthly metrics given by client. Communicated with clients daily to keep them posted with progress and resolution of issues within their file.
  • Scheduled closings with parties in each transaction in over 10 counties.
  • Adhered to real estate contracts and Lender instructions while ensuring Corporate underwriting guidelines were not compromised.
  • Trained Assistants in procedural rules, technical knowledge and customer service skills.
  • Prepared HUD -1 and closing documents for various closings (residential, new construction)
  • Disbursed monies for each transaction; handled electronic wire transfers; balanced/audited files; prepared documents for recording; completed miscellaneous post-closing duties.
May 2005
to
May 2017
CornerStone Title Company Pleasanton , CA Branch Manager / Escrow Officer
  • Recruited and hired new branch employees.
  • Developed standard operating procedures.
  • Monitored key performance metrics.
  • Ensured that team member responsibilities were defined and understood.
  • Executed accounts receivable reporting enhancements and reconciliation procedures.
  • Managed accounting operations, accounting close, account reporting and reconciliations.
  • Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
  • Maintained confidential information, such as pay rates, bonus targets and pay grades.
This resume is created in 7 minutes.
Professional Summary
Experienced customer service professional with strong leadership and relationship-building skills. Looking to obtain employment in a work environment that will afford me the opportunity to share my expertise while allowing for continuous growth. 
Areas of Expertise
  • Strong Attention to Detail
  • Effective Time Management
  • 5+ years of Customer Service
  • Agency Management software
  • Excellent customer focus
  • Highly Organized
  • Inventory Management
  • Persevering and conscientious completion of tasks and responsibilities. 
Skills
  • Interpersonal
  • Actively seeking to broaden and further develop industry skills 
  • Proficient in MS Suites
  • Conflict resolution 
  • Documentation and control 
  • Self-motivated
  • Data management
  • Strong written and oral communication
  • Able to work with minimum or no supervision
  • Customer and client relations 
Work History
11/2017 to Current
Office Coordinator Home Instead Senior Care Anchorage, AK
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Greeted incoming workers, clientele and potential clients in a professional manner and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Collected data forreports and presentations to management.
  • Receivedand routed all incoming mailalongwith the completion of the daily deposit.
  • Prioritized and managed own workload with little to no supervision.
10/2015 to 09/2017
Licensed Escrow Assistant Alyeska Title Guaranty Agency Anchorage, AK
  • Assisted all officers in file processing and audit turn in
  • Worked with lenders to clear funding conditions
  • Released wires for daily recorded transactions
  • Set up and maintained transaction files
  • Maintained excel spreadsheet log for all daily recordings
  • Fielded Customer Calls and set appointments
  • Researched to clear title Obtained payoffs.
07/2014 to 10/2015
Administrative/Logistics Assistant Shell Exploration and Production Anchorage, AK
  • Coordinated and facilitated meetings for team leads, managers and executives, which included audio and visual conferences between regional and global technical functions
  • Electronic submission of expense reports for Global Corporate Cards
  • Arranged meetings and agendas for visiting executives
  • In charge of changing the ICS Duty Phones weekly for Logistics Section Chief and Air Ops Member of the ICS Logistics Coordination team
  • Participated in multiple state graded ICS drills
  • Managed multiple calendars for team leads, managers and executives
  • Housed the company required training matrix for all Logistics personnel Operated as the Focal Point for the logistics team during quarterly Contractor forums
  • Assisted in onboarding all Logistics team personnel
  • Arranged various travel arrangement for managers and personnel
  • Tracked Vehicle leasing for maximized utilization; through KPI (Key performance indicators) data for vehicle miles driven and utilization percentage.
03/2014 to 07/2014
Receptionist Shell Exploration and Production Anchorage, AK
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Ordered Office supplies as needed; prepared a monthly utilization report for the bases of reconciliation of those supplies
  • Screened and forwarded incoming and outgoing calls through Microsoft Lync
  • Collaboration of team efforts for organization of annual company events
  • Management of the Venture-wide Phone distribution list
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
09/2013 to 02/2014
Unlicensed Real Estate Assistant Mehner Weiser Real Estate Anchorage, AK
  • Updates/ Inputs Compiling data
  • Administrative paperwork Coordination of Filing System Design and Distribution of Flyers
  • Made home books for new listings
  • Assisted in the Closing process for all transactions
  • Assigned MLS lockboxes to property addresses through SentriLock system
  • Review and type offers/ amendments/ addendums
  • Meet clients for home viewings
  • Present for all inspections and photo shoots.
04/2013 to 09/2013
Unlicensed Real Estate Assistant Jack White Real Estate- Kathi Johnson Anchorage, AK
  • MLS Updates/ Inputs.
  • Compiling data.
  • Administrative paperwork.
  • Coordination of Filing System.
  • Assisted in the Closing process for all transactions.
  • Assign MLS lockboxes to property addresses through SentriLock system.
  • Review and type offers/ amendments/ addendums Meet clients for home viewings Present for all inspections and photo shoots.
03/2012 to 04/2013
Night/ Weekend Receptionist Prudential Real Estate Anchorage, AK
  •  Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  •  Received and routed business correspondence to correct department or staff member.
  • Collaborated with Accounting for Check Disbursement for licensees
  • Assisted with the preparation of Post Licensed/Licensee class materials
  • Assisted with company events.
  • Coordinated office inventory by restocking supplies and placing purchase orders.
08/2010 to 03/2012
Jewelry Department Supervisor Kohl's Anchorage, AK
  • Welcomed customers into the store and helped them locate items.
  • Lead for associates working in department
  • Processed damages, callbacks and returns Managed shipment schedule and merchandise for rings to be sized.
  • Responsible for daily diamond count Caseline presentation Ordering any needed materials.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Communicated clear expectations and goals to each team member.
  • Supervised and directed all merchandise and shipment processing.
Education
Current
Bachelor of Arts: Justice
University of Alaska Anchorage - Anchorage, AK