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Professional Summary
Certified Nursing Assistant with a passion to help others. Seeking to further my career in the health care industry. Working currently as a Medical Assistant in a busy Cardiovascular office with a back ground in caregiving with dementia patients/residents.  
  • Managing prescription refills
  • Electronic medical records
  • Attentive
  • Quick Learner
  • EKG
  • Vitals
Work History
Realtor, 09/2017 to Current
Best Results Real Estate, LLCBullhead City, AZ
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales
  • Coordinated appointments to show tenants and buyers prospective homes
  • Handled day-to-day happenings of real estate office, consistently growing client bases and increasing revenue
  • Developed new business and managed new and existing clients
  • Resolved client concerns in timely manner to maintain high satisfaction ratings
  • Completed property walkthroughs before completing deals, upholding accuracy in listings and appraisals
  • Negotiated contracts with buyers and sellers to maximize customer savings
  • Reviewed and executed confidential documents, contracts and disclosures
Medical Assistant , 06/2015 to Current
Southwest Cardiovascular Associates1648 Highway 95 Bullhead City, Arizona 86442
  • Take Vitals of patients (weight, blood pressure, heart rate, Sp02)
  • Update EMR chart as needed
  • Fill medication per Doctor request
  • Answer phones help patient with any questions, or direct to proper department
  • Basic Scheduling/ help check-in/ check-out patients
Caregiver, 09/2014 to 06/2015
Sunridge Village839 Landon Dr. Bullhead City, Arizona 86442
  • Assist in Activities of Daily Living (help shower, brush teeth, comb hair, get dressed)
  • Serve meals during meal time
  • Do hourly checks/ assist in restroom needs/ cleaning up
  • Collect dirty clothes, wash, dry, fold and put away clean clothes
  • Redirect residents when lost or confused
  • Keep residents engaged with different activities
  • Answer phones/ speak to family members
Comfort Keeper , 03/2014 to 11/2014
Comfort Keepers INC.Bullhead City
  • Light Housekeeping
  • Companionship
  • Assist to Dr appointments/ errands
  • Assist in bathing/ getting dressed
  • Meal prepping
High School Diploma: 2012
River Valley High School - 2250 Laguna Rd, Mohave Valley, Arizona, 86442
  • Certified Nursing Assistant in Arizona. License Number CNA1000042281
  • Completed caregiving class in 2015 with Sunridge Village
  • AZ Realtor 08/2017
This resume is created in 7 minutes.
  • Excellent telephone and interpersonal skills
  • Courteous Demeanor
  • Goal-oriented
  • Analytical problem solver
  • Leadership
  • Adept at closing sales
  • Client-focused
  • Quick learner
  • Proficient Microsoft Office skills – Outlook, Word, Excel, Access, PowerPoint
  • Strong grammar and communication skills
  • Results-oriented
  • High-Energy Attitude
  • High degree of integrity, responsibility, and confidentiality
  • New home sales and consulting
  • Sales and marketing strategy
  • Networking and prospecting
  • Accounting support
  • Workers' compensation knowledge
  • Check processing
  • Invoicing and billing
  • Business operations
  • Space planning
  • Inventory management
  • Interior Design
Education and Training
Kansas Real Estate License
Career Education Systems Wichita, KS
Bachelor of Arts - Interior Design
University of Texas Arlington, TX
Associate of Arts - Fashion Merchandising And Design
Miss Wades Fashion Merchandising College Dallas, TX
High School Diploma
Goddard High School Goddard, KS

Enthusiastic Administrative Assistant well-versed in interior design. Offering sophisticated taste and unique design style. Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.


Employee Management


Established employee benefits, training, payroll and hiring and termination procedures.

Managed accounting department. AP, AR, HR, Payroll, Taxes.

Trained new office personnel in policies, procedures, and office management software.

Performed administration tasks. Implemented company software and trained employees on its use.

Increased office organization by developing more efficient filing system and customer database protocols.

Resolved all workers compensation claims.

Answered as many as 60+ customer inquiries each day.

Successfully planned and executed corporate meetings, lunches and special events.

Created and maintained company website and managed all social media marketing campaigns.

Facilitated on-boarding of new employees by scheduling training, answering questions and processing paperwork.

Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.


Consistently exceeded monthly sales goals. Successfully managed and maintained key accounts by conducting superior inside and outside sales abilities. Established excellent customer retention with repeat purchases.


Top Agent at Prudential Dinning Beard 2007-2010
Accumulated over $1,000,000 in sales within the first 12 months of operating as a part time real estate agent.

Hearing Instrument Specialist Miracle Ear | Wichita, KS 12/2019 - Current
  • Completed full examinations to test individual hearing impairment.
  • Taught clients how to correctly operate, maintain and store hearing aids.
  • Performed careful fittings to maximize client comfort and the effectiveness of devices.
  • Operated medical equipment to diagnose and treat conditions.
  • Maintained clinical documentation of patient treatments.
  • Performed otoscopy, adult routine audiometric, middle ear immittance, acoustic reflex and otoacoustic emissions testing to provide patients with top-notch care.
Controller Kansas Forklift Inc. | Wichita, KS 05/1999 - 07/2018
  • Improved office efficiency, managing client correspondence, record tracking and data communications
  • Processed all financial documents including P&L, contracts, expense reports and invoices
  • Reviewed sales numbers and calculated commissions
  • Led all business operations, seeking and identifying opportunities to improve profitability through cost cutting and appropriate purchasing
  • Managed cash flows to optimize year-end tax benefits

Customer Service and Sales May 1999 - July 2006

  • Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation
  • Built strong, professional relationships through the identification of client needs, which increased overall sales and opportunities
  • Cold-called prospective customers to build relationships
  • Interfaced with customers, determined needs, provided recommendations and up-sold services
  • Implemented professional sales presentations to creatively communicate product quality and market comparisons
  • Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients
  • Guaranteed positive customer experiences and resolved all customer complaints
Realtor Prudential Dinning-Beard | Wichita, KS 02/2007 - 09/2010
  • Showed residential properties and explained the features, value and benefits of available homes
  • Researched the current market in Wichita to stay informed and give superior sales presentations
  • Drafted contracts, purchase agreements, closing statements and leases
This resume is created in 7 minutes.
Diligent and driven individual who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills.
Professional Experience
02/2017 to Current
Bankruptcy Specialist Ditech Financial Tempe, AZ
  • Maintained confidentiality of financial records and client information.
  • Review clients' accounts to determine delinquency.
  • Work excels to make sure they balance with accounts.
  • Prepare information for Attorneys to file with the court.
  • Communicate regularly with company Attorneys and Trustees.

01/2017 to Current
Licensed Realtor HomeSmart Success Maricopa, AZ
  • Generated lists of properties that were compatible with buyers' needs and financial resources.
  • Educated clients on the current real estate market and answered any questions they had.
  • Confer with escrow companies, lenders and home inspectors to ensure conditions are met before closing.
  • Successfully guided home buyers and sellers through sales and purchase of properties.
  • Negotiated contracts and coordinate with lenders, attorneys and inspectors.
10/2010 to 05/2013
PSC Specialist Bank of America Phoenix, AZ
  • Determine Clients' financial needs and prepare proposals to sell services that address these needs.
  • Keep records of Client interactions or transactions, recording details of inquiries, complaints, comments, as well as actions taken.
  • Resolve problems or discrepancies concerning Customers' accounts.
  • Recommend strategies Clients can use to achieve their financial goals and objectives.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
06/2010 to 10/2010
Sales Associate Safelite Auto Glass Chandler, AZ
  • Receive payment or obtain credit authorization.
  • Advise Customers on substitution or modification of parts when identical replacements are not available.
  • Schedule appointments and maintain and update appointment calendars.
06/2002 to 07/2009
Supervisor ICT Group Spokane Valley, WA
  • Help Management meet KPI goals to meet Client's needs
  • Led a team of customer service representatives to increase service center profitability. and expectations.
  • Resolve Customer complaints regarding sales and service.
  • Motivate and coach agents to help with sales techniques.
  • Top Supervisor for 2008 (ACE Award).
  • Completed Harvard Management program.
June 2010
Everest College AZ
4.0 GPA
Perfect Attendance
President's List
June 2001
Diploma Medical Lake High School WA
60 WPM 
10 Key
Customer Service
Fax Machines
Microsoft Works (Excel, Outlook, PowerPoint, Word)

This resume is created in 7 minutes.

To expand on an extremely successful career in outside sales and customer service. To partner with an established company that capitalizes on my strengths and allows me to grow both personally and professionally.

  • Brand awareness development. 
  • Consultative selling and customer service.
  • Presenting Digital and Print
  • Over 16 years in a single outside territory.
  • Strong relationship building both externally and internally.
  • Seasoned and experienced
  • Highly organized
  • Disiplined self starter
  • Team player
  • CRM Oracle, NetSuite
  • Great communication skills, both written and verbal.

Premier Specifics:

  • More than doubled territory in first eighteen months.
  • 1st California Consultant to surpass both $750K and $1 Million in revenue.
  • President's Circle 2000, 2001, 2004
  • Top 10% most of 16 years
  • #2 Net Growth and #3 in Customer Retention 1999.
  • 2001 Invited and participated 7 Habits Content and Product Development Retreat.
  • 2002 Top 3 in Go/Get Set (7 Habits) Revenue.
Sales Representative
January 2016
Harcourt Outlines, Inc Southern California
  • Developed business with active customers as well as prospects.
  • Offerings include but are not limited to Fundraising Programs, Student Planners, and a large variety of school supplies.
Educational Consultant
June 2014 to October 2015
Mentoring Minds Southern California
  • Developing brand awareness and new business while maintaining client business in the area of Supplemental Instructional Materials and Teacher Resources built to the Common - Core and best practices.
  • Here calling on schools and districts in Los Angeles County, California and Clark County, Nevada.
Sales Consultant
February 1998 to March 2014
Premier, A School Specialty Company Los Angeles, CA
  • Very successfully managed and grew a K-12 territory that covered South Los Angeles, Whittier and Long Beach as well as all the South Bay Cities.
  • Here I developed and cultivated strong and lasting client relationships through aggressive cold calling, comprehensive needs assessment, thorough follow- up, and personalized customer service.
  • After doubling the revenue in the first eighteen months, I went on to receive a number of awards and recognition for customer growth and retention as well as the milestone of the first SC in California to ever surpass the $1 Million in yearly sales and the greatest amount of growth in a year.
Customer Service Representative
January 1995 to January 1998
Giant Bicycle, Inc Rancho Dominguez, CA
  • Inside Sales and Customer Service to Independent Bicycle Dealers.
Rental Representative
February 1993 to February 1995
Enterprise Rent-A-Car Carson, CA
  • Assisted in the management operations of a Daily Rental Branch.
  • Management and control of rental car fleet, past due accounts and customer service.
  • Underwriting and control of rental contracts.
  • Training of other employees in all areas with a common goal of obtaining greater market share and profits while delivering the highest degree of customer and account satisfaction.
Territory Sales Representative
January 1992 to January 1993
National Sanitary Supply Company Los Angeles, CA
  • Westchester/LAX area Responsible for management and growth of sales territory.
  • Sales and marketing of products and services to existing, past, and new accounts.
  • Management of past due invoices.
  • Direct outside sales to a variety of businesses through personal meetings, bid proposal, and follow-up.
Realtor Associate
January 1990 to January 1992
Coldwell Banker Califano Realty San Pedro, CA
  • An independent contractor of Real Estate marketing services to owners of real property and business opportunities.
Rental Representative
January 1988 to January 1990
Enterprise Rent-A-Car Mid Cities Offices Carson, CA
  • Assisted in the management of a daily rental branch.
Parts Manager
January 1981 to January 1988
Cycle Service Motorcycles San Pedro, CA
  • Responsible for operations and coordination of parts department.
CSULB, BS : Business - Marketing Business - Marketing
Bachelor of Science
This resume is created in 7 minutes.
Executive Summary
Possess a collaborative approach in leadership with the aptitude to foster a team-oriented environment while imparting knowledge to others on how to increase productivity. Utilize diverse property sales tactics, including qualification, persuasion, strategy, proposal, and closing. Armed with solid communication and interpersonal skills to establish and maintain rapport with clients and staff. 
Core Compentencies
  • Prospecting
  • Market Research
  • Customer Service
  • Contracts/Leases
  • Negotiation/Mediation
  • Property Sales/Marketing
  • Client Analysis 
  • Microsoft Office/Business
Work Experience
Realtor 01/2014 to Current Keller Williams Realty Downey, CA
  • Prepare and file documents such as representation contracts, purchase agreement, closing statements, and leases 
  • Advance negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing
  • Responsible for developing and executing internet marketing, phone calls, and producing marketing materials
Enumerator 02/2008 to 08/2008 US Census Bureau Los Angeles, CA
  • Contact people through telephone, email and in person to obtain pertinent data 
  • Assist people in filling out survey forms and explaining items on survey forms 
  • Compile, record and code information derived from specified forms into a predefined database 
Associate of Arts Los Angeles Harbor College Wilmington, CA
Realtor R.E.T. Real Estate Training Anaheim, CA
This resume is created in 7 minutes.
I am focused on safety and security management. Skilled in problem solving and conflict resolution. Security Guard equipped with an excellent memory and awareness of surrounding people, events and facilities. Exercises sound judgment during crisis and emergency situations.
  • First Aid and CPR certified
  • Observant
  • Customer Service
  • High level of integrity
  • Interior and exterior patrol
  • Leadership
Realtor , 01/1990 to 02/2000 Realty World South Bay CA
  • Counseled customers on market current status for residential and land markets.
  • Educated clients on the current real estate market and answered any questions they had.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Actively follow-up with prospects and hot leads.
Education and Training
Bachelor of Science: Intelligence Studies American Military University Charles Town , WV, USA
  • In Progress
Associate of Arts: Liberal Arts/Humanities West Los Angeles Center Los Angeles , CA, USA
Associate of Arts: Psychology Solano Community College Suison City, CA, USA
  • Certified in ESL/TOEFL/TESOL, Oxford Seminars, Beverly Hills, CA
  • Ordained Doctor of Ministry Diploma, Christian Scientist Church, CA
  • Security Guard Card #
Military Experience
US ARMY Ft Worth, CA
  • American Spirit Honor Medal
  • Vietnam Campaign Badge
  • Leadership Medal

  • Member of the SAG-Aftra-Alliance for Veterans in Film Project and Minority Access Project
  • Member of the Women Veterans of America and the Honor to Homes Outreach Program to get to Permanent Housing for Veterans and their families
This resume is created in 7 minutes.
Professional Summary

I am a highly effective communicator and team leader adept at building long-term relationships by establishing high levels of confidence and trust.

​i am well versed in sales presentations, marketing and negotiations.

I am dedicated to my profession and will exceed  goals, retains customers and maintain a strong reputation for customer satisfaction. 

I am ambitious and committed to excelling in all that I do.

  • Customer service-oriented
  • Expert closer  
  • Fast learner  
  • Committed to excellence                                                     l

                        High achiever



                         Team builder


    Work History
    Sales Consultant, 02/2012 to Current
    Home Depot 8400 Katy Freeway, Spring Valley, Texas 77024
    Sales of products in the Hardware Department
    President/Owner, 04/1992 to 02/2011
    JaniKing Franchise 6511 Ladera Dr
    Recruited,hired and interviewed potential employees to assist in maintaining a cleaning business for both commercial and residential clients including general cleaning and flooring
    Realtor, 06/2002 to 09/2006
    Coldwell Banker United, REALTORS® 1226 Museum Square,#700,Sugar Land, Texas, United States

      • Developed and grew client relationships by identifying real estate opportunities that met their needs. Also created an increase in revenue and profit margin for the company.
      • Generated listings for sales and rental properties through cold calls and referrals.
      • Showed properties to potential buyers and other brokers at open houses and by appointment.
    Real Estate License: Real Estate, 2002
    The Real estate School - Dairy Ashford, Houston, Texas
    Bachelor of Arts: Business Administration/Economics, 1974
    Prairie View University - Prairie View, Texas
    • Selected by Home Depot management to receive recognition for outstanding customer service by presenting the Homer"s Award. Presented 20 awards since 2011.
    • Recipient of the Outstanding Perfect Attendance Award 15 consecutive years
    • Recipient of the Circle of Excellence Award for Outstanding Sales 
    • Top Account Executive Producer for 3 consecutive years
    • Top Business Representative Producer for 8 consecutive years