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Professional Summary

Experienced Business Development / Sales Professional with strong leadership and relationship-building skills. Proficient in Verbal & Written Communication, Data Analysis, Process Implementation, and Negotiations.

  • Budgeting and finance
  • Data management
  • Process implementation
  • Proficiency in Microsoft Office Applications
  • Strong people skills
  • Team Player
  • Quick learner
  • Conflict resolution
  • Business Development
  • Powerful negotiator
  • Public speaking proficiency
  • Leadership ability, experience, & influence
  • Staff development
  • Strong verbal communication
Work History
Business Development Manager, 01/2020 to 10/2020
Cake Addison, TX
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
  • Collaborated with sales and marketing departments to support business objectives and client acquisition.
  • Kept meticulous client notes in Salesforce customer relationship management application.
  • Applied strategic negotiation and sales closing skills to bring in several new partners equating to over 5000 new opportunities/mo over a timeframe of approximately 120 days, then continued to maintain and grow that number for a 1,000% increase in lead/referral generation.
Account Manager, 09/2018 to 01/2020
Guardian Network Solutions Benbrook, TX
  • Managed a book of business worth $250k across 100-150 accounts.
  • Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms. 
  • Maintained extensive knowledge of competitors offerings and presence in assigned territory.
  • Boosted sales numbers with proactive account servicing and diligent relationship-building.
  • Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
  • Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership. 
Client Relations Specialist / Sales Professional, 02/2018 to 09/2018
Debt Recovery Resources Fort Worth, TX
  • Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
  • Used skip tracing and other techniques to locate debtors.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Applied training and persuasive communication strategies to overcome objections.
  • Provided exceptional customer service on all calls while maintaining a calm and professional demeanor in challenging circumstances.
  • Maintained a high volume of calls to meet demands of busy group.
  • Set up and updated customer accounts with interactions, payments and personal information.
  • Reconstructed accounting records from clients' checks and cash receipts.
  • Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
Operations Sales Coach, 07/2017 to 02/2018
Etech Dallas, TX
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Managed recruitment, training and development for highly effective sales team.
  • Trained Sales Professionals on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
  • Assessed training program effectiveness on regular basis and improved upon deficient areas.
  • Developed and led group training courses to align with corporate sales and service goals.
  • Designed and implemented sales training program and documentation.
  • Liaised between executives and entry-level workers, facilitating smooth communication and successfully going above & beyond team & individual sales goals.
Operations Coach, 10/2014 to 09/2016
Portfolio Recovery Associates, LLC North Richland Hills, TX
  • Conducted advanced training with lower caliber reps who were below standards to help them meet standards
  • Conducted advanced training with average reps who were meeting standards to help them exceed standards
  • Conducted advanced training with higher caliber reps who were exceeding standards by simply going through the motions to help them achieve stronger focus and greater application of themselves to accomplish more of their career goals, become top reps in the company, grow in their own success at a representative level, and grow in their own skilled knowledge and leadership ability so that they might be able to successfully pursue greater opportunities in their career such as operations management or operations coaching
  • Built and maintained progress/productivity reports and trackers to monitor my trainees, as well as monitor the productivity of the entire office on a site level for our Vice President & Assistant Vice President

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Core Qualifications
  • National Electric Codes (NEC)
  • Excellent written and verbal communication skills
  • Superior troubleshooting skills
  • Commercial and industrial electrician
  • Strong sales-closer
  • Analytical problem solver
  • Goal-oriented
  • Excellent negotiating tactics
  • Sales expertise
  • Active listening
  • Customer service-oriented
  • Accomplished in relationship selling
Professional Summary
Motivated Inside Sales Representative successful at exceeding metrics measuring outbound call numbers. Remains focused on increasing sales through expert customer outreach.
Cable Retenion 07/2015 to 05/2016 RCH Valdosta, GA
  • Disconnected Mediacom Cable
  • Collected customer payments
  • Maintained Customer Retenion
07/2014 to 07/2015 Costanzo Home Solutions Valdosta, GA
  • Successfully and profitably owned and managed Costanzo Home Solutions for last 12 months.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Carefully explained all aspects of running the cable system to customers.
  • Answered user inquiries regarding computer software and hardware operation.
  • Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.
Sales Professional 03/2013 to 10/2013 Pierce RV Great Falls, GA
  • Managed quality communication, customer support and product representation for each client.
  • Worked under strict deadlines and responded to service requests.
  • Successfully interacted with customers and manufacturers to expedite orders.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Generated leads for new sales through telephone and email contact with customers.
  • Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
Sales Professional 09/2012 to 04/2013 Lithia Chrysler Jeep Dodge Great Falls, MT
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Computed accurate sales prices for purchase transactions.
  • Prepared and sold broad range of customized merchandise to individual accounts.
  • Resolved product issues and shared benefits of new technology to the customer.
  • Expressed appreciation and invited customers to return to the store.
  • Surpassed all sales goals by 25%.
  • Increased sales by 15% over a seven month period.
  • Closed 70% of phone leads.
Electrician Assistant 11/2009 to 05/2012 Norhtern Technical Solutions, Rising Son Electric, Brown's Electrical Service Anchorage, AK

  •  Troubleshooted electrical/electronic control circuits.
  • Repaired and tested microwave amplifiers and transmission lines, high-voltage power supplies, displays and antenna positioning systems. electrical/electronic control circuits.
  • Installed residential, commercial and low volt wiring in accordance with NEC standards.
  • Handled service calls, bill collection and customer service.
  • Count and stock warehouse of electrical supplies
  • Compared counts to purchase order
  • Loaded trailers with forklift
Electricians Assistant 03/2007 to 05/2009 Abel Electric Valdosta, GA
  • Installed residential, commercial and low volt wiring in accordance with NEC standards.
  • Handled service calls, bill collection and customer service.
  • Troubleshooted electrical/electronic comtrol circuits.

Electrician Assistant 02/2005 to 02/2007 Gyr Services Lakeland, GA
  • Installed residential, commercial and low volt wiring in accordance with NEC standards.
  • Handled service calls, bill collection and customer service.
  • Troubleshooted electrical/electronic control circuits.​
Internet/Cable/Phone Installer 02/2017 to Current Cable Gain Valdosta, GA
  • Install low voltage wiring, provision modems for phone and internet, cable tv, wall fishing, customer service and money collection.
Associate of Applied Science: All Science 1995 Abraham Baldwin College Plattsburgh Tifton, NY GA, USA All Science
Associate of Applied Science University of Maryland Aviano AFB, Itlay
High School Diploma 1995 Beekmantown Central School Beekmantown, NY
approach, attention to detail, benefits, billing, budget, Excellent communication, hardware, Conflict resolution, client, Customer service, customer support, email, leadership development, negotiations, problem solver, quality, rapport, repairs, Sales, team player, telephone, phone, time management, Troubleshooting

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A sales professional with twenty-one years in real estate and sales management. Areas of expertise include: Residential Real Estate, New Home Sales, Bank Owned (REO) Properties and Property Management.
Human Resources Assistant 03/2015 to Current CTI Foods, LLC Wilder, ID
  • Explained human resources policies and procedures to all employees.
  • Conducted telephone and onsite exit interviews for all employees.
  • Answered employee questions during the entrance and exit interview processes. Worked closely with HR Manager to facilitate year-end talent reviews and articulate team strengths.
  • Selected and interviewed hourly candidates for all available positions.
  • Assessed employee performance and issued disciplinary notices.
  • Managed over 544 personnel files according to policy and federal and state law and regulations.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Assisted customer service with inbound and outbound calls regarding all HR inquiries.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
Sales Professional 08/2011 to Current Silvercreek Realty Group Nampa, ID
  • Handle and maintain bank owned (REO) properties from initial assignment to close.
  • Manage billing, trash outs, evictions (cash for keys), utilities and all related tasks necessary to market property quickly and efficiently.
  • Provide broker price opinions and monthly status reports for clients.
Sales Professional 05/2010 to 08/2011 Team Realty, Inc. Nampa, ID
  • Provided broker price opinions and monthly status reports.
  • Earned high scores in client's weekly agent performance reports.
Sales Professional 08/2009 to 05/2010 Century 21 - Golden West Realty Caldwell, ID
  • Handled and maintained bank owned (REO) properties from initial assignment to close.
  • Managed billing, trash outs, evictions (cash for keys), utilities and all related tasks necessary to market property quickly and efficiently.
  • Provided broker price opinions and monthly status reports. 
  • Frequently earned high scores in client's weekly agent performance reports.
11/2006 to 07/2009 Sales Professional Coldwell Banker Aspen Realty Nampa, ID
  • Managed bank owned properties from initial assignment to close.
  • Maintained property billing, trash outs, evictions (cash for keys), utilities and all related tasks necessary to market property quickly and efficiently.
  • Provided broker price opinions and monthly status reports for clients and earned high scores in client's weekly agent performance reports.
  • Sold over $6 Million.
  • 2/6/2003 - 11/06/2006 Sales Professional Holland Realty, Boise, ID Maintained models, sales office and community presentation, developed relationships with key builders, developers, realtors and referral sources.
  • Managed customers from contract to close.
  • Sold over $10 Million.
New Home Specialist 12/1998 to 02/2003 CBH Homes & Hubble Homes Meridian, ID
  • Managed new construction communities in Canyon County for top homebuilder.
  • Maintained models, sales office and community presentation.
  • Developed relationships with realtors and referral sources.
  • Managed customers from contract to close.
  • Sold over $11 Million.
1983 Verdugo Hills High School Tujunga, CA
Paralegal Studies 1992 Rio Hondo College Whittier, CA
1995 Pioneer Real Estate School Boise, ID Idaho Broker License. Completed over five hundred hours of continuing education and sales training.
Fluent in Spanish
Accounts payable and receivable, agency billing, computer knowledge, contact management, client, clients, drafting, legal, market, meetings, Microsoft Office, office, multi-tasking, new construction, strong organizational skills, Sales, sales training, Fluent in Spanish, phone etiquette, Typing 65 wpm, utilities
Woman's Council of Realtors, Canyon County Chapter
NRA (National Association of Realtors)
Caldwell Board of Realtors
Associate Broker's License
Community Service
Boise Rescue Mission - Thanksgiving and Christmas Holiday Banquets
Library Friends of Wilder

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Professional Summary
Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Reliable professional with a record of successfully contributing to team goals. Inventory management and merchandising experience.
Work History
Sales Assoicate Jun 2014 - Jan 2015
Windsor Fashions Santa Ana
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Followed merchandising guidelines to present visually appealing displays.
  • Alerted customers to upcoming sales events and promotions.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Educated customers about the brand to incite excitement about the company\'s mission and values.
  • Greeted customers and ascertained customers' needs.

Sales Associate and Leader Jun 2015 - Jul 2017
Aldo Shoes Orange and Brea, CA
  • Conducted store inventories once per quarter.
  • Reported to the district manager regarding all store and staff issues.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
  • Trained new sales associates each quarter.
  • Communicated clear expectations and goals to each team member.
  • Welcomed customers into the store and helped them locate items.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Counted cash drawers and made bank deposits.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Planned budgets and authorized payments and merchandise returns.
  • Key Holder
  • Met all customer call guidelines including service levels, handle time and productivity.
Sales Professional Aug 2017 - Current
AutoNation Toyota Irvine Irvine, CA
  • Researched and customized service proposals for clients.
  • Car product knowlegde specialist with high deal closing experiance 
  • Followed company procedures to maintain work environment in a neat and orderly condition.
  • Established and maintained external communications calendar, and managed scheduled assignments.
  • Effectively managed a high-volume of inbound and outbound customer calls.
High School Diploma: 2014
El Modena Orange, CA
Bachelor of Arts: Fashion Marketing and Management Current
The Art Insitute Of California Santa Ana, Ca
  • Coursework in Fashion Merchandising
  • Excellent time management
  • Fashion styling
  • Superb eye for style
  • Customer service-oriented
  • Excellent communication skills
  • Basic administrative knowledge
  • Detail-oriented
  • Staff training and development
  • People-oriented
  • Sales experience
  • Goal-oriented
  • Strong work ethic
  • Cash register familiarity
  • Friendly demeanor
  • POS software expert
  • Punctual
Additional Information
  • Talented sales professional effective at multi-tasking and reaching sales targets. Builds loyalty and long-term relationships with customers.