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A sales professional with twenty-one years in real estate and sales management. Areas of expertise include: Residential Real Estate, New Home Sales, Bank Owned (REO) Properties and Property Management.
Human Resources Assistant 03/2015 to Current CTI Foods, LLC Wilder, ID
  • Explained human resources policies and procedures to all employees.
  • Conducted telephone and onsite exit interviews for all employees.
  • Answered employee questions during the entrance and exit interview processes. Worked closely with HR Manager to facilitate year-end talent reviews and articulate team strengths.
  • Selected and interviewed hourly candidates for all available positions.
  • Assessed employee performance and issued disciplinary notices.
  • Managed over 544 personnel files according to policy and federal and state law and regulations.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Assisted customer service with inbound and outbound calls regarding all HR inquiries.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
Sales Professional 08/2011 to Current Silvercreek Realty Group Nampa, ID
  • Handle and maintain bank owned (REO) properties from initial assignment to close.
  • Manage billing, trash outs, evictions (cash for keys), utilities and all related tasks necessary to market property quickly and efficiently.
  • Provide broker price opinions and monthly status reports for clients.
Sales Professional 05/2010 to 08/2011 Team Realty, Inc. Nampa, ID
  • Provided broker price opinions and monthly status reports.
  • Earned high scores in client's weekly agent performance reports.
Sales Professional 08/2009 to 05/2010 Century 21 - Golden West Realty Caldwell, ID
  • Handled and maintained bank owned (REO) properties from initial assignment to close.
  • Managed billing, trash outs, evictions (cash for keys), utilities and all related tasks necessary to market property quickly and efficiently.
  • Provided broker price opinions and monthly status reports. 
  • Frequently earned high scores in client's weekly agent performance reports.
11/2006 to 07/2009 Sales Professional Coldwell Banker Aspen Realty Nampa, ID
  • Managed bank owned properties from initial assignment to close.
  • Maintained property billing, trash outs, evictions (cash for keys), utilities and all related tasks necessary to market property quickly and efficiently.
  • Provided broker price opinions and monthly status reports for clients and earned high scores in client's weekly agent performance reports.
  • Sold over $6 Million.
  • 2/6/2003 - 11/06/2006 Sales Professional Holland Realty, Boise, ID Maintained models, sales office and community presentation, developed relationships with key builders, developers, realtors and referral sources.
  • Managed customers from contract to close.
  • Sold over $10 Million.
New Home Specialist 12/1998 to 02/2003 CBH Homes & Hubble Homes Meridian, ID
  • Managed new construction communities in Canyon County for top homebuilder.
  • Maintained models, sales office and community presentation.
  • Developed relationships with realtors and referral sources.
  • Managed customers from contract to close.
  • Sold over $11 Million.
1983 Verdugo Hills High School Tujunga, CA
Paralegal Studies 1992 Rio Hondo College Whittier, CA
1995 Pioneer Real Estate School Boise, ID Idaho Broker License. Completed over five hundred hours of continuing education and sales training.
Fluent in Spanish
Accounts payable and receivable, agency billing, computer knowledge, contact management, client, clients, drafting, legal, market, meetings, Microsoft Office, office, multi-tasking, new construction, strong organizational skills, Sales, sales training, Fluent in Spanish, phone etiquette, Typing 65 wpm, utilities
Woman's Council of Realtors, Canyon County Chapter
NRA (National Association of Realtors)
Caldwell Board of Realtors
Associate Broker's License
Community Service
Boise Rescue Mission - Thanksgiving and Christmas Holiday Banquets
Library Friends of Wilder

This resume is created in 7 minutes.
Professional Summary
Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Reliable professional with a record of successfully contributing to team goals. Inventory management and merchandising experience.
Work History
Sales Assoicate Jun 2014 - Jan 2015
Windsor Fashions Santa Ana
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Followed merchandising guidelines to present visually appealing displays.
  • Alerted customers to upcoming sales events and promotions.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Educated customers about the brand to incite excitement about the company\'s mission and values.
  • Greeted customers and ascertained customers' needs.

Sales Associate and Leader Jun 2015 - Jul 2017
Aldo Shoes Orange and Brea, CA
  • Conducted store inventories once per quarter.
  • Reported to the district manager regarding all store and staff issues.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
  • Trained new sales associates each quarter.
  • Communicated clear expectations and goals to each team member.
  • Welcomed customers into the store and helped them locate items.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Counted cash drawers and made bank deposits.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Planned budgets and authorized payments and merchandise returns.
  • Key Holder
  • Met all customer call guidelines including service levels, handle time and productivity.
Sales Professional Aug 2017 - Current
AutoNation Toyota Irvine Irvine, CA
  • Researched and customized service proposals for clients.
  • Car product knowlegde specialist with high deal closing experiance 
  • Followed company procedures to maintain work environment in a neat and orderly condition.
  • Established and maintained external communications calendar, and managed scheduled assignments.
  • Effectively managed a high-volume of inbound and outbound customer calls.
High School Diploma: 2014
El Modena Orange, CA
Bachelor of Arts: Fashion Marketing and Management Current
The Art Insitute Of California Santa Ana, Ca
  • Coursework in Fashion Merchandising
  • Excellent time management
  • Fashion styling
  • Superb eye for style
  • Customer service-oriented
  • Excellent communication skills
  • Basic administrative knowledge
  • Detail-oriented
  • Staff training and development
  • People-oriented
  • Sales experience
  • Goal-oriented
  • Strong work ethic
  • Cash register familiarity
  • Friendly demeanor
  • POS software expert
  • Punctual
Additional Information
  • Talented sales professional effective at multi-tasking and reaching sales targets. Builds loyalty and long-term relationships with customers.
This resume is created in 7 minutes.
Determined Retail Manager with strong interpersonal skills and extensive retail and sales experience. Ability to understand and overcome customer objections and complaints while still meeting the customer's needs. Reliable Department Manager with 5 years in retail sales. Coach and encourage staff to achieve advancement using an enthusiastic and supportive attitude.
  • Proficient in staff training and development
  • Outstanding verbal and written communication skills
  • Conflict resolution
  • Energetic leadership style
  • Proficient in CRM systems
  • Ability to navigate various OEM and Oracle systems
  • Knowledgeable in retail store operations.
  • Willing to Relocate
 Trained 150 employees through Power Point presentations and interactive learning on new selling system prior to and during implementation. Trained and coached 4 employees in 18 months for promotions. Met monthly sales goals for 6 months straight at current employment. Was member of Lowe's Women In Leadership program, giving me the opportunity to mentor and develop strong female leaders within the company.
Hendrick Honda Charlotte, NC Sales Professional 08/2016 to Current Established 15 new customer accounts per month. Increased gross profit on each vehicle sold by $1,500. Responsible for selling and tracking inventory worth an excess of $750,000. Negotiate profitable deals for the dealership while still fulfilling customer needs. Achieved and held 37% closing ratio per customer interaction, 45% per proposal submitted. Have trained 3 new employees on sales technique and negotiation processes. Completed 2 separate courses in assessing customer needs and advanced sales process.
Lowe's Home Improvement Charlotte, NC Department Manager Home Decor & Paint 04/2012 to 08/2016
Customer service is always the goal. Resolved an average of 30 customer complaints per month regarding sales and service. Regulated schedules and time off for 10-15 member team. Trained and developed 4 associates for internal promotions. Increased special order sales by 76% in the department through sales technique and product education. Reduced shrink by 45% in the department through accurate ordering procedures and weekly inventory checks. Processed daily, weekly and monthly shrink reports for the department. Regulated schedules and vacation requests for department. Developed a monthly plan for pricing on aged merchandise with markdown increments updated weekly. Increased Employee Opinion Survey score by 40% for the department in 1 year.
RTM Clerk 04/2012 to 08/2016
Managed relations between the company and over 50 vendors. Increased amount returned to store for defective and damaged merchandise by 15%. Kept store loss below 6%. Trained RTM clerks filling positions at other locations. Received merchandise into store inventory. Processed weekly and monthly shrink reports. Oversaw between $5,000 - $20,000 of merchandise during return process daily.
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Financial professional focused on developing and streamlining procedures and finding innovative, cost-effective solutions.
  • Superior time management
  • Complex problem solving
  • Budget Underwriting

  • Superior research skills
  • Self-motivated professional
  • Sales and marketing
Increased cost-effectiveness through compliance enforcement and implementation of a new quality control system.
Sales Professional
November 2016 to Current
Lithia Helena, MT
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
  • Met incoming customers and provided immediate assistance.
  • Listened to customer needs and preferences to provide accurate advice.
  • Worked flexible schedule to accommodate changing customer levels.
  • Provided expert product and service information.
Funding Coordinator
August 2016 to November 2016
Bank of the Rockies Helena, MT
  • Monitored and tracked real estate transactions, fund transfers, held for sale accounts.
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
  • Performed extensive analytical calculations, including a complete audit of held for sale accounting.
  • Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
  • Performed daily maintenance of the loan applicant database.
  • Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
Servicing Operations Coordinator
August 2013 to August 2016
Student Assistance Foundation Helena, MT
  • Educated customers on the variety of loan products and available credit options.
  • Defined application problems by consulting with clients to evaluate procedures and processes.
  • Developed solutions by preparing and evaluating alternative workflow options.
  • Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits.
  • Assisted senior management with determining student loan budget applications.
  • Adhered to all federal and state compliance guidelines relative to student lending.
  • Performed daily maintenance on student loan pipeline.
  • Analyzed applicants' financial status and credit to determine feasibility of granting student aide.
  • Educated customers on the variety of student aide products and available credit options.
  • Managed team of 8 professionals.
  • Served as mentor to junior team members.
  • Initiated program that standardized employee training.
Infantry Team Leam/Drill Sargent
December 2008 to Current
Montana Army National Guard Helena, MT
  • Coordinated visits and team operations domestically.
  • Logged and filed classified documents.
  • Trained and instructed subordinates and supported units on infantry and basic combat training.
  • Constructed field expedient firing aids for infantry weapons.
  • Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations.
High School Diploma : General, 2009 Helena High School Helena, MT, USA
Associate of Applied Science : Fire and Rescue, 2013 Helena College of Technology Helena, MT, USA
  • Graduated with honors on the Deans List.

This resume is created in 7 minutes.

Highly motivated, effective communicator and problem solver who successfully completed two combat tours to Iraq. Works well with team members and groups from diverse backgrounds.

Military Awards
  • Received 2 Army Commendation Medals
  • Army Achievement Medal
  • National Defense Service Medal
  • Global War on Terrorism Expeditionary Medal
  • Global War on Terrorism Service Medal
  • Iraq Campaign Medal
  • Meticulous attention to detail
  • Microsoft Office proficiency
  • Excellent communication skills
  • Results-oriented
  • Data entry
  • Strong problem solver
  • Resourceful
  • ​Pleasant demeanor
  • Customer service-oriented
  • Time management 
Marketing 04/2014 to 06/2016 Bank of America Brunswick, ME
  • Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies.
  • Implemented and evolved high-impact strategies to target new business opportunities and new markets.
  • Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
  • Collaborated with advertising and promotion managers to promote products and services.
Sales Professional 05/2013 to 03/2014 Great Falls Marketing Auburn, ME
  • Consistently met and exceeded department expectations for productivity and accuracy levels.
  • Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
  • Cold-called prospective customers to build relationship.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
Combat Truck Driver 12/2002 to 12/2012 United States Army Reserves Auburn, ME
  • Overseeing and checking proper loading and unloading of cargo on vehicles and trailers.
  • Operation of all wheel vehicles and equipment over varied terrain and roadways.
  • Developed a strong work ethic and commitment to organization.
  • Learned and utilized the fundamentals of teamwork, leadership, safety, and quality control.
  • Helped workers understand responsibilities, identified problem areas, and outlined corrective actions.
  • Assisted in planning training and operational activities to ensure a productive work environment.
  • Planned and supervised preventative and corrective maintenance of vehicles and equipment.
Professional Interviewer/Data Entry/Supervisor 09/2002 to 02/2013 Critical Insights Portland, ME
  • Recruited, interviewed, and trained new applicants.
  • Increased the employee base to meet changing staffing needs.
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Verified that information in the computer system was up-to-date and accurate.
  • Successfully managed the activities of team members.
  • Effectively communicated with team members to maintain clearly defined expectations.
Customer Service Agent 05/2007 to 03/2009 Delta Airlines Portland, ME
  • Processed reservations, coordinated stand-bys and monitored cabin availability.
  • Escorted passengers in wheelchairs from the terminal to the aircraft.
  • Checked baggage and collected baggage charges.
  • Responded politely to passenger complaints regarding ticketing and baggage handling.
Bachelor of Science: Electrical Engineering 2006 University of Arizona Tuscon, AZ Credits earned
High School Diploma 2003 Portland High School Portland, ME