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This resume is created in 7 minutes.
Summary

 Award-winning retail sales and customer service expert. Consistently meets commission-based sales goals. Very Enthusiastic with expertise in the health and wellness industry as well as the construction business. 

Skills
  • Team Leadership
  • Cheerful and energetic
  • Adaptablable  


  • Human resources management
  • Record-keeping
  • Accounts payable/receivables 
Experience
Assistant Manager 03/2018 to Current Jos A. Bank Valdosta, Ga
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Planned and prepared workflow schedules, delegating tasks for 6-member team.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Trained team of 6 to deliver outstanding customer service, boosting customer satisfaction ratings to 98%.
  • Developed and implemented performance improvement programs, resulting in % increase in efficiency.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Evaluated employee performance and developed improvement plans.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Delegated daily tasks to team members to optimize team productivity.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Manager 11/2017 to 02/2018 GNC Valdosta, GA

 

  • Successfully managed the activities of 5 team members. 
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel. 
  • Resolved customer questions, issues and complaints. 
  • Interviewed, hired and trained new quality customer service representatives. 
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Maintained store standards and profits per corporate protocol. 
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. 
  • Received and processed cash and credit payments for in-store purchases. 
PT Associate 03/2017 to 09/2017 GNC Tifton, GA

  • Exceeded targeted sales goals by at least 20%.
  • Maintained friendly and professional customer interactions. 
  • Verified that all merchandising standards were maintained on a daily basis. 
  • Demonstrated that customers come first by serving them with a sense of urgency always greeted within 15 seconds.
  • Worked as a team member to provide the highest level of service to customers.

Manager 02/2011 to 10/2017 GNC Valdosta, GA

  • Successfully managed the activities of 5 team members. 
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel. 
  • Resolved customer questions, issues and complaints. Interviewed, hired and trained new quality customer service representatives. 
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Maintained store standards and profits per corporate protocol.
  •  Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. 
  • Received and processed cash and credit payments for in-store purchases.    

Office Manger/Receptionist 01/2006 to 12/2011 Barfields Best Flooring & Designn, LLC Valdosta, GA
  • Assigned projects and tasks to employees based on their competency.
  • Coded the general ledger and processed vendor invoice payments.
  • Maintained accurate stock records and schedules.
  • Selected products for specific routes according to pick sheets.
  • Oversaw special orders and after-hours, urgent shipping jobs.
  • Unloaded, picked, staged and loaded products for shipping.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Verified and recorded the count and condition of cargo received. 
  • Operated powered lift trucks,pallet jacks and forklifts safely, with a 0% incident rate.
  • Experience in tile backsplash and hardwood refinishing.
Office Manager Bookkeeper 09/2003 to 12/2005 K&B Metal Works Ray City, GA

  • Managed accounts payable for an organization of 10-15 personnel.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives
  • Accurately processed data, validation and transmission for weekly payroll.
  • Monitored daily banking transasaction
  • Collected and kept careful records of rental payments.
  • Conducted apartment tours for potential tenants and answered any questions.+
  • Managed overall tenant relations, including promoting tenant satisfaction.
Education and Training
Buisness Troy State University Troy, AL, United States
High School Diploma Tift County High School Tifton, GA, United States
Activities and Honors
2017 Shrink Hero +.09% with a goal of -.34%
2013 Shrink Hero -.06% with a goal of -.34%
2012 Shrink Hero +.02% with a goal of -.34%
Experience

Jos A. Bank Clothier and Tuxedo Rental

Assistant Manager

This resume is created in 7 minutes.
Professional Summary

Diligent and accurate Legal Assistant in process of becoming a Paralegal, with background in preparing templated and specialized Affidavits, and legal research for Attorney. Highly skilled in evidence gathering,  document analysis, and document preparation. Extremely thorough and reputation for solving problems, exceeding goals, and driving overall operation.

Skills
  • Exceptional telephone etiquette
  • Advanced with Office Suite
  • Task Prioritization
  • Editing and proofreading
Work History
02/2019 to 05/2019 Legal Administrative Assistant American Recover Services Incorporated | Thousand Oaks, CA
  • Cooperated with legal teams to create legal documents such as Business Record Affidavits and other templated and specialized Affidavits.
  • Keeping a monthly  non-processed rate under 2.5 with thousands of affidavits submitted monthly.
  • Kept constant communication with multiple firms at a time, giving status updates and requesting legal documents.
08/2015 to 10/2017 Executive Assistant To Creator/Owner The Ventura Comedy Club, and The Copa Cubana | Ventura, CA
  • Oversaw daily restaurant operations for staff of 15+ employees.
  • Creating and maintaining SOP's, Inventory Management.
  • Promote the business through participation of community events.
  • Always assumed additional responsibilities/worked extended hours
08/2014 to 08/2016 Sales Associate Cotton On | Ventura, CA
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Educated customers about the company's mission and values.
  • Alerted customers to upcoming sales events and promotions.
  • Maintained established merchandising standards.
04/2015 to 09/2015 Assistant Manager Green Bee Co | Ventura, Ca
  • Complete all point of sale opening and closing procedures.
  • Entered financial data into database to be verified and reconciled.
  • Experienced with Quick Books accounting
  • Tracked financial progress by creating quarterly/yearly balance sheets.
Education
High School Diploma Glacier High School, Kalispell, MT
Ventura College, Ventura, CA
This resume is created in 7 minutes.
Summary
Ambitious, solution-driven Professional ready to step into a higher Management position.
Highlights
  • Forecasting
  • Sales and Revenue Reporting
  • Operations Management
  • Demand Planning
  • Customer Service
  • Cost Reduction
  • Project Management
  • Inventory Control
Experience
Operations Manager / Snack It Forward - Los Angeles, CA 04/2018 - Current
  • Manage fulfillment operations of retail customers nationwide including Walmart, Kroger, Safeway, and Target for growing CPG snack company
  • Maintain and continually develop Demand model to ensure co-packer is producing necessary inventory to cover sales and samples needs
  • Lead weekly sales meeting to receive input from Sales and Marketing and create a forecast of finished products
  • Manage co-packer to adhere to production schedule and weekly shipping schedule
  • Oversee Amazon Seller and Vendor operations including monitoring sales, replenishing inventory, and creating analytic reports to identify sales, geographical, and other demographic trends
  • Implemented company-wide Order Tracker to manage all customer purchase orders
  • Onboard new customers and setup on our EDI provider.
  • Manage our library of raw material and finished goods sku's including setting up new UPC's in GS1, creating part numbers, generating barcodes, and creating case labels
Supply Chain/Customer Service Assistant Manager / 20th Century Fox - Century City, CA 10/2011 - 04/2018
  • Customer Service operations of Home Entertainment media(DVD and Blu-Ray disc titles) at National retailers and distributors Best Buy, Amazon, Kmart, Sam's Club, Netflix, Redbox, Alliance Entertainment and more
  • Manage New Release/Catalog EDI and VMI PO processing for FOX, Lionsgate, Dreamworks, MGM, Anchor Bay, and other distributed partners
  • Spearhead special projects to enhance Customer Service best practices, business processes, and initiatives
  • Provide forecasts to Manufacturing group based off comp title data and legal obligation of the Account
  • Oversaw Order Operations of 14,000,000 units and $14,000,000 in Closeout product revenue during the 2017 fiscal year
  • Daily Use of Retailer systems to setup items, ensure accurate sku data, and validate inventory levels. Systems include Walmart's Retail Link, Amazon's Vendor Central, Kmart's Workbench, and Best Buy's Movie Zone and Product Information System(PIM)
  • Create and maintain weekly reports to monitor order status and revenue for Senior Management
  • Supervise and train new employees on systems and processes of the department
Skills
  • Proficient in MS Excel(VLOOKUP, HLOOKUP, Pivot tables)
  • MS Suite(Outlook, Word, PowerPoint)
  • Client Operating systems(Retail Link, Movie Zone, PIM, IMA, Vendor Central)
  • SaaS(AS/400, Sage Mas 100, Oracle Siebel, Salesforce, DataSync, Box, DropBox, Slack)
  • Product Content Systems(1WorldSync, GS1)
Extra-Curricular Activities
Vice President of Community OUTreach Alliance(Non-profit 501(c)(3) Organization specializing in providing Los Angeles LGBT community with an organized and safe sporting environment). 2011-2015
Committee Member of Fox Pride(20th Century Fox's Gay and Straight Alliance Resource Group). 2017
Education
Cypress College - Cypress, CA Business Administration 2004-2006
This resume is created in 7 minutes.
Summary
Bilingual professional with management experience and exceptional people skills. Incredibly outgoing and detail oriented, I am proficient at building and maintaining professional relationships while working towards all of the companies goals. My desire is to acquire a role within a company that allows growth and development.
Skills
  • Bilingual (English, Spanish)
  • Multi-tasking
  • Strong leadership skills
  • Project management
  • Employee scheduling
  • Verbal and written communication
  • MS Office proficient
  • Time management
Experience
08/2018 to Current
Receptionist ConvenientMD Westbrook ME, ME
  • Register patient
  • Patient referrals
  • Workers Compensation reports/ communications
  • Occupational Health reports/ communications


10/2015 to 03/2018
Assistant Manager Alex And Ani Portland, ME
  • Analyze weekly reports to assist with strategic planning 
  • Event planning
  • Community outreach
  • Staff training / couching
  • Inventory
  • Visual merchandising
  • Customer service
  • Contributed to daily business operations
  • Responsible for opening/closing Store
  • Managed personnel scheduling, facilitating adequate coverage to meet demand
08/2012 to 08/2015
Key Holder Aerosoles Edgewater, NJ
  • Organized and entered client data into POS
  • Handling in-going/out-going electronic communications
  • Listening to customers needs and preferences to provide advice
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
  • Cultivated customer loyalty by training team members
Education and Training
2018
Associate of Science: Business Administration Southern Maine Community College South Portland, ME
This resume is created in 7 minutes.
Summary

Responsible and hard working. I'm great at setting a rhythm and keeping pace in order to complete a task efficiently. I have spent some time driving forklifts, skid steers, scissor lifts and excavators. I've worked on construction sites and understand on-site safety knowledge and WHMIS.

Skills
  • Can drive most construction equipment; skidsteers, forklifts with maintenance knowledge
  • Employee training
  • Strong communication skills
  • Effective organization
  • Sympathetic
  • Resilient
  • Tenacious
  • Accountable
Experience
05/2018 to 05/2019
Sales Associate Kelowna Chrysler Dodge Jeep Kelowna, BC

Generated clients by cold calling, networking and leveraging media advertisement. Provided a welcoming and professional experience to every customer. Gained further experience in overcoming objections and closing a customer. Integrated customer relationship management (CRM) into workflow for consistent follow-up and customer retention.

03/2016 to 05/2018
Assistant Manager West 49 Kelowna, BC

Delivered excellent customer service by greeting and assisting each customer. Trained staff on how to deliver outstanding customer experience. Addressed customer inquiries and resolved complaints. Reorganized the sales floor to meet company demands. Opened and closed the store while maintaining loss prevention policies.

09/2016 to 05/2017
Food Runner/Expediting Eventium Food Services Kelowna, BC

Responsible for prepping, expediting and busing food/beverages to private suites at Prospera Place during hockey games.

Education and Training
2016
Certification: Serving Alcohol Serving It Right Vancouver, BC, Canada

Knowledgeable in the legal responsibilities when serving alcohol and techniques to prevent problems related to over service.

2017
Business Administration Okanagan College Kelowna, BC, Canada

Fall 2017

Activities and Honors

GateKeeper

Founded in 2018 with a few colleagues. Business application that manages sales solicitation. Currently involved in developing sales strategies and monitoring analytics.