Assistant Manager resume examples

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Skillful Assistant Manager resume

Belinda F. Stewart
Summary

 Award-winning retail sales and customer service expert. Consistently meets commission-based sales goals. Very Enthusiastic with expertise in the health and wellness industry as well as the construction business. 

Skills
  • Team Leadership
  • Cheerful and energetic
  • Adaptablable  


  • Human resources management
  • Record-keeping
  • Accounts payable/receivables 
Experience
Assistant Manager 03/2018 to Current Jos A. Bank Valdosta, Ga
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Planned and prepared workflow schedules, delegating tasks for 6-member team.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Trained team of 6 to deliver outstanding customer service, boosting customer satisfaction ratings to 98%.
  • Developed and implemented performance improvement programs, resulting in % increase in efficiency.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Evaluated employee performance and developed improvement plans.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Delegated daily tasks to team members to optimize team productivity.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Manager 11/2017 to 02/2018 GNC Valdosta, GA

 

  • Successfully managed the activities of 5 team members. 
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel. 
  • Resolved customer questions, issues and complaints. 
  • Interviewed, hired and trained new quality customer service representatives. 
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Maintained store standards and profits per corporate protocol. 
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. 
  • Received and processed cash and credit payments for in-store purchases. 
PT Associate 03/2017 to 09/2017 GNC Tifton, GA

  • Exceeded targeted sales goals by at least 20%.
  • Maintained friendly and professional customer interactions. 
  • Verified that all merchandising standards were maintained on a daily basis. 
  • Demonstrated that customers come first by serving them with a sense of urgency always greeted within 15 seconds.
  • Worked as a team member to provide the highest level of service to customers.

Manager 02/2011 to 10/2017 GNC Valdosta, GA

  • Successfully managed the activities of 5 team members. 
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel. 
  • Resolved customer questions, issues and complaints. Interviewed, hired and trained new quality customer service representatives. 
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Maintained store standards and profits per corporate protocol.
  •  Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. 
  • Received and processed cash and credit payments for in-store purchases.    

Office Manger/Receptionist 01/2006 to 12/2011 Barfields Best Flooring & Designn, LLC Valdosta, GA
  • Assigned projects and tasks to employees based on their competency.
  • Coded the general ledger and processed vendor invoice payments.
  • Maintained accurate stock records and schedules.
  • Selected products for specific routes according to pick sheets.
  • Oversaw special orders and after-hours, urgent shipping jobs.
  • Unloaded, picked, staged and loaded products for shipping.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Verified and recorded the count and condition of cargo received. 
  • Operated powered lift trucks,pallet jacks and forklifts safely, with a 0% incident rate.
  • Experience in tile backsplash and hardwood refinishing.
Office Manager Bookkeeper 09/2003 to 12/2005 K&B Metal Works Ray City, GA

  • Managed accounts payable for an organization of 10-15 personnel.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives
  • Accurately processed data, validation and transmission for weekly payroll.
  • Monitored daily banking transasaction
  • Collected and kept careful records of rental payments.
  • Conducted apartment tours for potential tenants and answered any questions.+
  • Managed overall tenant relations, including promoting tenant satisfaction.
Education and Training
Buisness Troy State University Troy, AL, United States
High School Diploma Tift County High School Tifton, GA, United States
Activities and Honors
2017 Shrink Hero +.09% with a goal of -.34%
2013 Shrink Hero -.06% with a goal of -.34%
2012 Shrink Hero +.02% with a goal of -.34%
Experience

Jos A. Bank Clothier and Tuxedo Rental

Assistant Manager

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Job-winning Assistant Manager resume

Breanna Williamson
Professional Summary

A committed and well motivated individual who aspires to hold a position where I will be able to interact with customers on a daily basis. Being able to offer concise and polite assistance in a phone conversation. Highly articulate and having a clear friendly voice. Currently looking for an exciting opportunity in a customer focused environment, where I will be able to deliver a high-quality service and support my employers vision.

Skills
  • Excellent customer service
  • Goal-oriented
  • Detail-oriented
  • Room for growth
  • Determined
  • Constantly growing and learning
  • Hard working
  • Creativity
  • Empathy
  • Willing to Assist
  • Social Skills
Work History
01/2018 to Current
Cap 1 Associate Walmart Supercenter Rio Rancho, NM

Supervisor: Sergio

Phone: 5057714867

  • Master customers questions, needs, and concerns
  • Keeping a positive attitude and a smile daily
  • Receives and stocks merchandise throughout the facility and organizes and maintains the back room by following company safety, cleaning, and operating procedures
  • Asking for feedback and using that to help the next customer
  • Maintains inventory accuracy for the facility by binning and picking merchandise; utilizing the inventory management system; completing bin audits; working inventory exceptions; correcting shelf capacities.
  • Provides customer service by acknowledging the customer; identifying customer needs; locating merchandise; resolving customer issues and concerns; while maintaining a safe shopping environment.
  • Located and picked merchandise weighing up to 50 pounds to fulfill numerous daily customer orders.
  • Ability to multi-task in a fast-paced environment
  • Strong work ethic and very determined in my position
06/2018 to 05/2019
Call Center Representative Safelite Solutions Rio Rancho, NM

Supervisor: Jasmine 

Phone: 5053822231

  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated customers on product and service details and information.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement. 
06/2017 to 01/2018
Cashier/ Sales Associate Famous Footwear Rio Rancho, NM

Supervisor: Annayssa Perez 

Phone: (505)-930-0005

  • Greeted customers and provided excellent customer service
  • Stayed current on available products, store promotions and customer service policies to better assist with any need.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
11/2015 to 06/2017
Assistant Manager Domino's Pizza Rio Rancho, NM

Supervisor: Christopher 

Phone: 5054005558

  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Handled customers concerns and complaint over the phone and in store 
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
08/2016 to 12/2016
Dental Assistant Student Intern New Mexico Community Dental Albuquerque, NM

Supervisor: Bonny, Dr. Jackson

Phone: 5059747099

  • Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
  • Documented patients' dental health information, medical history and vital signs.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
  • Explained treatment procedures and instructed patients on home care guidelines.
01/2016 to 05/2016
Dental Assistant Student Intern Comfort Dental Albuquerque, NM

Dentists: Dr. Nathan Horton, Dr. Mike Millburn and Dr. Brad Copple

Phone: 5058722772

  • Kept work areas clean, sanitized and organized to minimize infection risk.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Prepared patient X-rays and images for review by dentist.
  • Prepared dental rooms and materials.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Accurately entered patient clinical data into computer to update charts.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Cleaned and sterilized instruments between patients to protect from infection risks.
Education
2016
Associate of Applied Science : Integrated Studies
Central New Mexico Community College - Albuquerque, NM
Certificate : Health, Wellness, and Public Safety Central New Mexico Community College - Albuquerque, NM
Certificate : Dental Assisting Central New Mexico Community College - Rio Rancho, NM
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Experienced Assistant Manager resume

Judith A. Kitson
Summary
Accomplished executive assistant offering 17 years of administrative experience to the president and 3 vice presidents with a demonstrated ability to deliver mission-critical results. Highly self-motivated, skilled at multitasking and pays attention to details. 
Skills
  • Leadership/communication skills
  • New product delivery
  • Client account management
  • Human resources
  • Negotiations expert
  • Self-motivated
  • Market research and analysis
  • Customer-oriented
  • Staff training 
  • Public Relations
  • Strategy
  • Diverse market/Industry knowledge
  • Event Management
  • Inter-Intra/personal skills
  • Administrative skills 
  • Time and Resource Optimization
  • Fast learner
  • Marketing
Experience
Assistant Manager - Administrative Assistant - Executive Assistant 07/2000 to Current Ariston Flowers New York City, New York
  • Manage president and vice presidents travel plans, coordinate pre-planning of trips and make lunch appointments.
  • Prepare and locate files for wedding and special event clients before and after meetings.
  • Conduct researches for all executives upcoming projects and events.
  • Plan and coordinate PR initiatives, business development events, and other parties.
  • Proficient user MS Office (Outlook Express, Microsoft Words and PowerPoint)
  • Monitor, organize and reply to all emails on behalf of executives on all related issues.
  • Manage and maintain filing system and train new staff
Education and Training
Bachelor of Arts: Media Studies 2016 Hunter College New York City, New York, United States
Graduated Cum Laude

Bachelor of Arts: Political Science 2016 Hunter College New York City, New York, United States
Academic Achievement Award - Departmental Honors
Graduated Cum Laude
Activities and Honors
Red Cross
4H Club
Debating Team
Spelling Bee
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