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Professional Summary
Motivated Customer Service agent with solid experience managing varying levels of Customer Support, In-store Maintenence, and Community Outreach.  
Work History
Courier 04/2017
VineBrook Homes – Huber Heights, OH

-Deliver correspondence to residents on behalf of Vinebrook

-Inspect properties for lease/city code violations 

-Assist in various office tasks, such as filing, data entry, and organization
Range Safety Officer 01/2017 to 03/2017
Point Blank Range and Gun Shop – Dayton, OH

-Answer inquiries on the sales floor regarding the safe operation and maintenance of various firearms and firearm-related accessories 

-Oversee operations of the shooting ranges in accordance with NRA regulations
Bookseller 12/2014 to 01/2017
Barnes & Noble – Dayton, OH

-Assist in the finding and suggestion of books for customers both in person and over the phone/web

-Perform as cashier, which in addition to sales transactions, performed returns, membership opportunities, and online ordering  

-Assist in the troubleshooting of Nook-branded digital tablets and eReaders  

-Designated promo lead, taking down and putting up new promos, rearranging product placement, and communicating with corporate. 

-Voluntarily taking charge of community outreach programs, such as our Star Wars day, and our aviation themed Adventure Club
Host 01/2013 to 11/2014
Steak 'n Shake – Sugarcreek Township, OH

-Oversee dining experience, including seating, operating cash registers, and assisting the servers

-Maintain appearance of the dining room

-Serve as swing for any positions in need of additional support 
Education
High School Diploma: N/A 2011 Clinton Massie High School - Clarksville, OH
Commercial Pilot License: Aviation Current Great Plains Enterprises - Wilmington, Ohio
Skills

Handling Pressure-Retail and food service are often high speed environments. In order to keep up, one must work quickly, but not so quick as to compromise quality, which in addition requires good time management 

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Efficient Learner-I am quick to apply any additional skills to my work. I make it a point not to be afraid to ask questions about any gray areas, in service to performing above and beyond my job requirements

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Computer Efficiency-I am adept in the operation and troubleshooting in borh Windows and iOS operating systems 

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Synergistic-I continuously adapt to the working styles of my coworkers, as to create the most streamlined approach to my job duties
This resume is created in 7 minutes.
Summary

Organized and detail-oriented insurance representative with three years of cash handling and customer service experience. Understands general accounting and finance concepts, as well as motivated to maintain customer satisfaction and contribute to company success.

Education and Training
2019
Associate of Arts: Visual Arts/Graphic Design Columbus State Community College － Columbus, OH, United States
Skills
  • Microsoft Office Suite expert
  • Word Processing
  • Conceptual thinker
  • Time management
  • Analytical
  • Time management
  • Cash handling
  • Detail-oriented
  • Self-motivated professional
  • Resourceful researcher
  • Quick learner
  • Active listening skills
  • Sharp problem solver
  • Energetic work attitude
  • Strong organizational skills
Experience
06/2018 to Current
Insurance Representative Nationwide Financial － Columbus, OH
  • Internal Sales and Service (National Sales Desk)
  • Assists Nationwide Financial customers with questions and concerns about their fixed life policies. 
06/2017 to 04/2018
Service Associate First Merchants Bank - Grandview Avenue Branch － Columbus, OH
  • Ask questions to identify clients' financial needs and goals.
  • Consult clients on building a more secure financial future by matching individual needs to First Merchants' products and services.  
  • Complete routine banking transactions in a supportive team environment.  
  • Display patience when interacting with clients and colleagues.
  •  Ensure accurate balancing of cash drawer.
07/2015 to 09/2015
Bookseller University of Toledo Barnes & Noble － Toledo, OH
  • Bookseller Assisted students, parents and members of the faculty with their orders (in-person and online), kept the textbook area of bookstore clean and presentable
Relevant Experience

Customer Interface (3 years)

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding accounts, product, promotions, and orders.

The University of Toledo Alumni Telethon (2 years)

  • Operated two telephones in tandem to maximize potential sales to Alumni 

Student Art League (2 years)

  • On a five-person team to run the Student Art League at The University of Toledo, this show featured over 100 pieces of art.
  • Helped Plan and Execute Art show featuring Student work at the Tis' The Secor Exhibition 

Guidance Counsel Aid (2 years)

  • Ensured that delivered mail was put into the correct mailboxes
  • Re-directed all phones calls to the appropriate department
  • Emailed professors, students with questions/ Concerns with problem-solving answers (if applicable)
  • Created documents and ran printer, scanners, and fax

Boonshoft Museum of Discovery Camp Counselor- Dayton, Ohio (3years)

  • Assisted professional Zookeepers in leading Summer camp activities for children ages 3 to 14 years.
  • Assisted campers with special needs engage in crafting, learning, theater, sports activities and assisted with lunches.

Linda Vista living community- tutor (1 year)

  • Afterschool tutor for children with mild cases of disability ages 5 to 15 years. 
  • Tutored in Math, Language arts, social studies, science.
  • Engaged in stimulating activities  (i.e. watching movies, crafts, pet visitation, culinary crafts, etc.)


This resume is created in 7 minutes.
Summary
Reliable food service professional with a dedication to positive guest experience.  High volume dining, customer service and cash handling background.  Skilled in effective guest communication and able to provide excellent customer service.  Proficient in providing feedback and working with a customer until they are completely satisfied.  

Skills
  • Food service experience
  • Excellent customer service skills
  • Ability to multi-task and work effectively under pressure
  • Ability to work as a team member or team leader
  • Well balanced and able to handle workloads efficiently
  • Strong Communication skills
  • Flexible and able to learn and take on new responsibilities
  • Proficient in handling customer complaints and offering appropriate solutions
  • Detail-oriented and excellent time management skills
Experience
Server Jan 2018 to Current
 Bob Evans － Viera, FL Greet customers and assist with seating as needed.  Maintain knowledge of current menu items, and assist guests with making menu choices; appropriately suggesting additional items.  Serve beverage and food courses accurately and in a timely manner.  Communicate effectively with kitchen and other waitstaff.  Attend to the needs of multiple customers in a fast paced environment.  Perform cleaning and closing duties.
Barista May 2015 to Oct 2017
 The Drowsy Poet － Lynchburg, VA Waited on and served customers, delivering orders in a timely manner.  Prepared food and beverages according to order.  Responded to and solved customer complaints.  Oversaw and helped train new employees.  Completed opening and closing duties.
Team Member Jan 2013 to Apr 2015
 Chick-fil-A － Lynchburg, VA Greeted customers and took orders accurately and efficiently.  Assisted with all food preparation.  Handled customer complaints and found solutions.  Followed all cash and credit transactions using POS system.  Maintained clean dining area and performed closing duties.
Bookseller Nov 2012 to Dec 2015
 Barnes & Noble － Lynchburg, VA
Assisted customers by listening to their needs and making correct recommendations.  Answered questions and addressed problems and complaints. Operated the cash register efficiently in a busy environment.  Unpacked and organized inventory, creating attractive displays.  
Education and Training
Bachelor of Science, Psychology 2016 Liberty University － Lynchburg, VA
This resume is created in 7 minutes.
Summary
Perform maintenance tasks timely and efficiently. Thorough understanding of rail safety regulations and protocols. Demonstrated ability to inspect track and maintain lever and keep record of repairs needed and done. A meticulous worker who has great attention to detail. Willing to work in extreme weather conditions.
Skills
  • Switching protocols
  • Time management
  • Observant nature
  • Team collaboration
  • Public safety
  • Transportation system
  • Hazard awareness
  • Critical Thinking
  • Inventory tracking
  • Driving and transportation
  • Verbal and written communication
  • Vehicle maintenance
  • Safety protocols
  • Courteous and polite demeanor
  • Trained in safety regulations
  • Cargo handling
  • Over the road experience
  • Dependable and reliable
Experience
Ironworker
Providence, RI Capco Steel/ Apr 2012 to Mar 2017 Observed safety practices and procedures to maintain a safe and clean work environment.
Bent, fitted and brazed pipes according to precise specifications.
Maintained and repaired equipment and facilities.
Drilled holes and compared templates to promote quality production.
Unloaded and stored raw material deliveries.
Lifted and moved items weighing over 100 pounds.
Bookseller
Braintree, MA Borders book store/ Sep 2005 to Mar 2011 Listened to customer needs and preferences to provide accurate advice.
Met incoming customers and provided immediate assistance.
Completed purchases with cash, credit and debit payment methods.
Trained all new sales employees on effective techniques.
Increased purchase totals by recommending additional items.
Reviewed purchases for fraudulent activities.
Cook Prep Dishwasher
Woonsocket, RI coffee and cream diner/ Dec 2004 to Jul 2005 Apportioned and served food to facility residents, employees, or patrons.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Assisted co-workers.
Assisted diners with seating as needed
Promptly served all food courses and alcoholic beverages to guests.
Attempted to limit problems and liability related to customers' excessive drinking
Newspaper Carrier and inserter
Woonsocket, RI woonsocket call/ Feb 2004 to Dec 2004 Loaded and unloaded 5 trailers each day. filled news papers with ads
Loaded and unloaded merchandise  locations.
Sales Representative
Wrentham, Ma The Fudgery/ Oct 2003 to Feb 2004 Landed new customer accounts through a consistent combination of perseverance, dedicated cold calling and exceptional service.
Efficiently addressed issues with customer accounts to ensure quick resolution.
Cross-sold additional products and services to purchasing customers.
Education and Training
High School Diploma Charlestown High School 1995 Charlestown, MA, United States
This resume is created in 7 minutes.
Professional Summary
I am goal-oriented and energetic. I have a talent for motivating children with enthusiasm and encouragement. I have a background in education, writing, directing, casting, and producing plays on a community based level.
Skills
  • Summer camp director
  • Writing
  • Directing
  • Casting
  • Producing
  • Story Telling
  • Self-motivated
  • Team leadership
  • Extremely organized
  • Customer service professional
  • Dependable
  • Strong work ethic
Work History
Teacher/Director of Programs 06/2004 to 03/2012
The Learning Academy of College Park – College Park, GA
  • Worked with other teachers and administrators to evaluate and revise pre-school/elementary school programs.
  • Pursued professional development continually by attending educational conferences and teacher training workshops.
  • Created lesson plans and scheduled each day to promote maximum student learning and enrichment.
  • Adapted teaching methods and materials to meet students\' varying needs and interests.
  • Met regularly with parents and guardians to discuss children\'s progress.
  • Observed and evaluated students\' performance, behavior, social development and physical health.
  • Supervised an average of 16-24 students in classrooms, halls, cafeterias, schoolyards and on field trips.
  • Created an enjoyable and interesting learning environment for students each year.
  • Maintained accurate and complete records for each student.
  • Encouraged students with special academic interests to fully pursue those subjects.
  • Responsible for scripts, creative design, casting, and production for prominent projects involving the student body. Projects include: Christmas programs, Graduation programs, History programs, and PTO performances.
Summer Camp Director 06/2006 to 08/2006
The Learning Academy of College Park – College Park, GA
  • Created and coordinated a summer program with a variety of class activities for children ages 2-6. Classes included: Fitness and Exercise, Art, and Drama.
  • Responsible for the Drama program curriculum and teaching  each individual age groups.
  • Responsible for coordinating summer camp finale, which included a presentation/show from the fitness program, the art program and the drama program.
  • Responsible for writing, directing, casting, and producing the summer camp finale. Finale included musicals of :"The Three Pigs, "The Cat in the Hat" and "Little Red Riding Hood."
  • Developed safe and effective summer program for all staff and members involved.
  • Greeted all members in a professional and friendly manner.
  • Collected weekly payments for summer program.
  • Deposited payment into banking account
  • Payroll
Director of Youth Ministries 03/2006 to 03/2010
Truevine Holiness Fellowship Church – Atlanta, Georgia
  • Responsible for coordinating Youth Sundays, which included inviting guest performers, dancers, singers and guest speakers.
  • Responsible for producing a program/play every 5th Sunday, Christmas, and Easter.
  • Responsible for writing, directing, casting, rehearsals, and producing plays.
  • Responsible for choreography, costumes, and rehearsals for youth dance team.
  • Responsible for coordinating field trips for the Youth Ministry.
  • Responsible for coordinating Community Services for the Youth Ministry.
Children\'s Bookseller Lead 06/2002 to 06/2004
Barnes &Noble – East Point, GA
  • Responsible for Customer Service.
  • Responsible for ordering children books/per customer request.
  • Responsible for Displaying children books as a form of Marketing.
  • Responsible for Inventory of children books.
  • Responsible for story time, and arts & crafts.
Education
High School Diploma 1988 Walter F. George High School - Atlanta, GA
  • Coursework in Dance.
  • Minor in Vocational Arts.
Theatre 1100 Atlanta Metropolitan State College - Atlanta, GA
Accomplishments
  • Storytelling Business (2006)
  • All Girl Book Club (2007)
  • Preschool Tutoring Business (2008-2010)

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