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Professional Profile

United States Army Veteran proficient at complicated technical concepts with various degrees of technical understanding. Knowledgeable in an assortment of operating systems, applications and hardware.

Qualifications
  • Fluent in Portuguese, Spanish, and English
  • Top Secret Security Clearance
  • Advanced troubleshooting
  • System checks and troubleshooting
  • Conflict resolution
  • ​Effective time manager
  • Organized
  • Highly motivated
  • Resourceful
  • Calm Under Pressure
  • ​Effective team leader
  • Strong attention to detail
Military Awards
  • Army Achievement Medal
  • National Defense Service Medal
  • Global War on Terrorism Expeditionary Medal
  • Global War on Terrorism Service Medal
Military Experience
Sergeant/ Truck Driver Nov 2008 to Current
Massachusetts Army National Guard Framingham, MA
  • Provided guidance for subordinate soldiers ensuring they received necessary instructions and were properly trained. 
  • Supervised and mentored solders on a daily basis.
  • Fulfilled not only individual duties, but also ensured teams were successful in completing their assignments.
  • Operated all wheel vehicles and equipment over varied terrain and roadways for support on combat operation.
  • Oversee and check proper loading and unloading of cargo on vehicles and trailers.
  • Secured cargo against inclement weather, pilferage, and damage.
Experience
Security Officer/Supervisor Jun 2012 to Sep 2015
Securitas Framingham, MA
  • Reported all incidents, accidents and medical emergencies to law enforcement.
  • Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement.
  • Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
  • Record any suspicious activities on incident reports.
  • Keep accountability and storage of site's past record log's and access keys providing an everyday check list and written report.
  • Supervise over subordinates as a supervisor/cover shifts whenever a security officer is absent from work.
Car Salesman Jun 2011 to Feb 2012
Automax Framingham, MA
  • Maintain sales quota per quarter.
  • Provide quality customer service.
  • Provide up to date knowledge on recent car models to clients.
  • Contributed to repeat and referral business by using strong customer service and problem solving skills.
  • Consistently met and exceeded department expectations for productivity and accuracy levels.
Education
Bachelors, Business & Information Technology May 2019 Framingham State University Framingham, MA Business & Information Technology
High School Diploma, Automotive Technology June 2010 Joseph Keefe Technical High School Framingham, MA Automotive Technology
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Overview
Personable and responsible Individual with 5 plus years in retail and customer service. Solid team player with upbeat, positive attitude.
Skills
  • Strong organizational skills
  • Courteous demeanor
  • Telecommunication skills
  • Proficient computer repair
  • Invoice processing
  • Active listening skills​
  • Inventory control familiarity
  • Visual merchandising ability
  • Computer program knowledge
  • Telephone inquiries specialist
Experience
Service Manager 09/2011 to 12/2011
Sky Power Sports Lake Wales, FL
  • Completed detailed work orders for Mechanics
  • Transported vehicles, primarily motorcycles throughout service area
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
Owner/Operator 01/2010 to Current
Self Employed - Freelance Computer Repair Auburndale, FL
  • Repaired PC's, laptops.
  • Performed data recovery.
  • Performed virus removal.
  • Gave excellent customer service at all times.
  • Performed re-imaging on computers.
Car Salesman 06/2010 to 11/2012
Huston Cadillac Buick GMC Lake Wales, Fl.
  • Met incoming customers and provided immediate assistance
  • Worked flexible schedule to accommodate changing customer levels.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Developed and executed sales promotions.
Customer Service Representative 10/2005 to 12/2009
Cash America Pawn Shop Auburndale, Fl.
  • Customer Service
  • Jewelry Repair, cleaned Jewelry
  • Computer Repair
  • Pay Day advances 
  • Inventory
Education and Training
High School Diploma: General Studies 2005 Auburndale High School Auburndale, FL, USA
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Summary
Highly experienced Motorcycle Industry Customer Service professional with over 20 years Dealership employment and client interface experience. Graduated from Motorcycle Mechanics Institute in 1992 Phoenix Campus. Worked as Motorcycle Technician then Promoted to Assistant Service Manager at Suzuki Motorcycle Dealership in Honolulu, Hawaii 1996. Moved into Motorcycle Sales in 2004 and have earned Top Sales performer multiple years along with receiving Manufacture Sales Awards.
Skills
  • Active listening
  • Strong organizational skills
  • Active listening skills
  • Top sales performer
  • Customer service expert
  • Strong sales-closer
  • Clear and articulate phone manner
  • Client-focused
Experience
03/2017 to 06/2017
Service Adviser Brandon Honda Tampa, FL
  • Greeting customers, determining repair cost, completing work orders.
  • Meeting estimated time of repairs. Providing shuttle services
  • Obtaining warranty authorizations. Tracking parts for all customers.
  • Performing active deliveries. Ensuring customer satisfaction. 
08/2012 to 03/2017
Motorcycle Service Adviser /Technician Barney's Motorcycle & Marine Tampa, FL
  • Writing all service maintenance tickets, corresponding with customers needs during visit concerning repairs, repair cost, and promised delivery date.
  • Determining warranty claims legitimacy, Preparing warranty claims for submittal.
  • Scheduled work for five technicians.
07/2011 to 08/2012
Lead Salesman Motorsports Tampa Tampa, FL
  • Created networking solutions that exceeded prior sales forecast.
  • Strategizing new email techniques that boosted sales.
  • Servicing all customers needs before, during, and after sale.
  • Trained new salesman.
  • Performing walk around"s and training on product knowledge.
09/2010 to 07/2011
Lazydays RV Seffner, FL
  • Greeting customers, giving tours of facility determining clients needs.
  • optimizing provided leads, through email, walk-ins, and Determining the best suited product for customers needs.
  • attended daily seminar training, product knowledge, sales training.
08/2007 to 08/2010
Barneys Motorcycle & Marine Tampa, Florida
  • Responsible for all Internet Sales, training new Salesman, closing Sales opportunities.
  • Attending to customers needs, building rapport, and life long relationships.
  • Tracking customers needs before, during and after the sale.
  • going above and beyond to gain a customers for life.
  • Received multiple Manufacture Sales awards.
12/2004 to 08/2007
Motorsports Tampa Tampa, Florida
  • Responsible for all Internet Sales leads.
  • Cold calling and prospecting for new clients.
  • Making absolutely sure customers are taken care of before, during, and after the sales process.
  • Making sure all sales force are adequately trained and up to date on product knowledge.
  • Closing difficult customers and creating rapport and generating that repeat customer for life.
01/1995 to 01/1998
Bartender
  • Gordon Biersch Brewery Restaurant Honolulu, H I Accepted payment from customers and made change as necessary.
  • Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.Cleaned bars, work areas, and tables.
Education and Training
1992
Motorcycle Mechanics Motorcycle Mechanics Institute Phoenix, Arizona Motorcycle Mechanics Learned all aspects of Motorcycle diagnostics and repair. Studied Motorcycle electrical systems, machining, engine rebuilding, fuel systems and complete suspension maintenance. Parts identification and location. Overall workings of dealership environment.
Activities and Honors
  • Motorcycle Roadracing
  • Motorcycle Mechanics
Skills
  • Top Sales performer 
  • Motorcycle Technician
  • Customer service professional
This resume is created in 7 minutes.
Professional Summary
Energetic Sales Associate who ultimately excels in providing excellent customer service, communication and listening skills with cash management and POS systems experience. Highly successful at meeting daily, weekly and monthly sales goals in a consecutive manner.
Skills
  • Customer service-oriented
  • Cash register familiarity
  • Retail merchandising specialist
  • POS software expert
  • Sales experience
  • Bilingual in Spanish
  • Detail-oriented
  • Goal-oriented
  • Strong work ethic
  • Outstanding interpersonal skills
Work History
Retail Sales Associate 12/2016 to Current
Sprint Queens, NY
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Wrote sales slips and sales contracts.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Contributed to team success by exceeding monthly team sales goals.


Car Salesman 08/2016 to 11/2016
Advantage Honda Manhasset, NY
  • Consulted with customers to determine individual vehicle requirements and priorities.
  • Conducted demonstrations of vehicle features via test drives.
  • Followed up with customers via telephone for sale closings and lead production.
  • Contacted other store locations to determine merchandise availability.
  • Improved sales results through monthly business plan upgrades.
  • Met sales and customer service set goals on a regular basis.

Retail Sales Associate 11/2014 to 01/2016
T-Mobile Bronx, NY
  • As product ambassador, kept informed of the latest product updates and news, then relayed the information to peers and customers.
  • Contributed to the competitive sales culture within the store and district; often exceeding goals and motivating coworkers.
  • Creatively merchandised product displays to assure representation and product mix.
  • Contacted other store locations to determine merchandise availability.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Built relationships with customers to increase likelihood of repeat business.

Education
Associate of Arts: Criminal Justice/Business Management Current Bronx Community College - 2155 University Ave, Bronx, NY 10453