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Accomplished Collector/Accounts Receivable Specialist committed to addressing customer's concerns with speed and accuracy. Consistently meets and exceeds productivity goals, maintains a high level of professionalism, and efficiency to minimize customer dissatisfaction to increase customer loyalty.
Post transactions in a timely manner, process credit memos, research and resolve discrepancies, follow up with open items until resolved, escalate critical or complex issues to proper level of management maintain cash posting logs and assist with month-end close process.
Processed credit application for potential new customers, established credit limits using Dun & Bradstreet reports, considering such factors as applicant's assets, credit experience, obtain financial data and personal references. Keeps records of all applicants. Engage in the investigation and resolution of customers issues/inquires in a prompt effective and professional manner. Processed manual credit card transactions. Reconcile credit card transactions with proper documentation and coding. Ensures credit holds are released per procedures and makes recommendation for holds. Resolves issues from both internal and external customers in a timely manner. Collect on past due receivables, including calls & emails to customers. Assist with posting of daily lockbox, EFT/ACH and manual remittance deposits to the appropriate customer accounts and invoices, ensuring of all batches.
Properly directed inbound calls in phone queues to improve call flow. Interact with customers in order to resolve outstanding account balances and assist with payment plan set-ups. Taking inbound & outbound calls within the predictive dialer. Receive research & respond to incoming questions; provides information, explain policies and procedures and/or facilitate a resolution. Review, process and verify accounts and account balances. Follow up with customers on payment agreements. Maintain accurate records and documentation within the customer's account. Processed payments via credit card or check. Tracked & updated Bankruptcy accounts in PACER to code within the computer system. Reviewed mailed sent from the Bankruptcy court for new filing of motions set by the court and the customer's attorney. Updated the accounts with appropriate adjustments per filing.
Cash Application Specialist
Complete daily and monthly cash reconciliation reports. Posted payments from remittance advices. Reviews and processed adjustments & credits. Assist with month-end reporting of cash. Balance daily cash receipts against lockbox total. Maintain files of outside collection agency activity.
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