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Summary
I am a motivated and organized person looking for an employment that will allow me to grow. I am a reliable person that can adapt to any atmosphere. I am a great team player and love to see my work follow through, with the ambition I have to succeed I know that I am the perfect attribute for your company. 
Skills
  • Bilingual
  • Multitask
  • Organized
  • Dependable
  • Interpersonal
  • Skilled Negotiator 
Experience
Rent-A-Center March 2012 to June 2020 Credit Manager
Orlando, FL
  • Account management
  • Sales/ advertising
  • Customer service
  • Property management
  • Conducting bank runs/ nightly deposits
  • Merchandise repossession
  • Coordinated inventory, stocking, and ordering.
  • Monitored staff and organization of delivery department.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Telemarketing by phone/mail to promote business.
  • Reviewed accounts for signs of fraud and non-payment issues.
  • Managed all reporting, documentation and recordkeeping requirements for department.
  • Worked with management to evaluate credit strategies and develop improvements.
  • Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues.
Kingdom Movers April 2015 to April 2019 Supervisor
Orlando, FL
  • Supervised Commercial reconfigurations
  • Commercial Moving
  • Assembling
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Education and Training
High School DiplomaBSM (Basic Skills Management) 
This resume is created in 7 minutes.
Highlights
  • Hardworking
  • Dependable and reliable
  • Results-oriented
  • Honest and conscientious 
  • Considerate and caring
Experience
Store Clerk
Powassan, ON
Stevann's Video/ Jul 2015 to Current
Responsible for thorough weekly cleaning of premises. 
Painted entire exterior of premises.
Learned new skills by assisting my boss with general repair and maintenance.
Opened and closed the store, which included counting cash and processing day end reports. 
Answered customers' questions and addressed problems and complaints. 
Stocked shelves, and aided in year end inventory.

General Labor
Powassan , ON
Mr. Stephen Boyle / Jun 2016 to Oct 2016
Performed general yard work and upkeep of employer's property.
Painted buildings on the premises.
Completed a wide variety of tasks as required, when required.
Delivery Driver Assistant
Powassan, Ontario
Crosstown Courier and Delivery/ Sep 2018 to Current

Deliver medical supplies to house bound clients in a professional and courteous manner.

Delivery of products to business clients within the North Bay and Powassan area.



Housekeeping
Powassan, ON
Eastholme Home For The Aged/
  • Ensured the safe usage of chemical cleaners.
  • Returned vacant rooms to occupant-ready status by deep cleaning.
  • Thoroughly cleaned resident's rooms, dining areas, lounges and bathrooms to ensure a clean, healthy, happy environment for clients.
  • Vacuumed, dusted, mopped as well as responsible for garbage, laundry and recycle.
  • Cultivated meaningful relationships with many of the residents.
Education and Training
High School Diploma St Joseph's Scollard Hall 2018 North Bay , On

Graduated in June 2018 but I have returned for the 2018-2019 school year so that I could take some extra courses needed for my chosen post secondary field.


Activities and Honors

Graduated as an Ontario Scholar in June 2018.





This resume is created in 7 minutes.
Professional Summary

Dedicated, hardworking restaurant management professional with extensive leadership skills and exceptional communication experience. Seeks to apply my excellent customer service and managerial  skills to a position that best fits my knowledge and  skills.

Skills
  • Employee scheduling
  • Organized
  • Customer service-oriented
  • Active Listening Skills
  • Time Management
  • Service-oriented
  • Natural leader
  • Strong work ethic
  • Strong Communication Skills
  • Fast-Paced Retail Environment
Work History
School Bus Driver 03/2019 to Current
Lakeview Bus Line Bellwood, IL
  • Maintained safe and timely route completions.
  • Performed all bus driving duties and passenger interaction with professionalism.
  • Conducted pre-trip inspections of bus to ensure safe operation.
  • Kept bus clean to maintain a professional appearance and positive school image.
Store Manager 09/2017 to 01/2020
Long John Silver's Lincolnwood, IL
  • Created work schedules according to sales volume and number of employees.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
  • Conducted store inventories once per quarter.
Store Manager 09/2005 to 09/2017
Wendy 's Melrose Park, IL
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Verified that prepared food met all standards for quality and quantity.
  • Trained, coached and mentored staff to ensure smooth adoption of service.
Education
High School Diploma 2002 Austin Community High School - 231 N. Pine Chicago, IL 60644
Accomplishments
  • Named “Employee of the Month” in September, 2014.
  • Managed and led a team of 32  Restaurant food and services.
  • Achieved status as one of top 50  sales performers in the region comprised of 94 stores.
  • Received the "Cash Controllable" award.
  • Managed more than 30 customers during demanding rush hours in an effective and gracious manner.
This resume is created in 7 minutes.
Professional Summary

  Determined to exceed company sales goals. Leverages financial and marketing education to make smart purchasing and merchandising decisions. Focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success. Personable, who respects and appreciates all retail associates. Motivates employees using positive reinforcement and creative reward systems. Adept at communicating company mission and directives. Clearly explains the reasons behind store policies and procedures to foster employee compliance.

Skills
  • Professional phone etiquette
  • Excellent communication skills
  • Articulate and well-spoken
  • Customer service-oriented
  • Flexible
  • Spreadsheet management
  • Employee training and development
  • Accurate and detailed
  • Appointment setting
  • Hourly shift management
  • Customer relations
  • Store displays
  • Staff training and development
  • Opening and closing procedures
  • Customer-oriented
  • Strategic thinker
  • Detail-oriented
  • Goal-oriented
  • Merchandising
  • Personnel development
Work History
Store Manager, 03/2011 to Current
Yes Beauty Supply Phoenix, AZ
  • Generated repeat business through exceptional customer service.
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness.
  • Trained and developed new associates on POS system and key sales tactics.
  • Reported to the district manager regarding all store and staff issues.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Managed staff of sales associates, team leaders and assistant manager.
Secretary, 04/2015 to 04/2017
vj's tires & wheel Apache Junction, AZ
  • Managed office supplies, vendors, organization and upkeep.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Maintained a clean reception area, including lounge and associated areas.
  • Obtained signatures for financial documents and internal and external invoice.
Education
GED: 2017
Humanities & Sciences Institute - Phoenix, AZ
This resume is created in 7 minutes.
Professional Summary
Grocery Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.
Skills
  • Excellent customer service skills
  • Merchandising
  • Detail-oriented
  • Strategic thinker
  • Store displays
  • Opening and closing procedures
  • Staff training and development
  • Customer relations
Work History
Assistant Store Manager Current
Kerr Street Your Independent Grocer Vancouver, BC
  • Assigned employees to specific duties to best meet the needs of the store.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Reordered inventory when it dropped below predetermined levels.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Completed profit and loss performance reports.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories twice annually.
Meat Department Clerk 01/2012 to 09/2016
Kerr Street Your Independent Grocer Vancouver, BC
  • Conducted proper operations of butchery equipment.
  • Provided customer service excellence through preparation of customized meats in line with requests and orders.
  • Increased efficiency throughout business methodology and eliminated merchandise waste by updating production procedures.
  • Upheld established safety and cleanliness standards by maintaining organized company processes.
  • Received and inspected incoming shipments, guaranteeing satisfactory products.
  • Equipped staff with knowledge of specialty meat cuts, food handling methods and sanitation guidelines.
Education
High School Diploma: 2003 Killarney Secondary School - Vancouver, BC, Canada
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Professional Summary

Reliable and hardworking warehouse operator & customer service associate committed to getting each job done as quickly, efficiently and safely as possible while meeting sales goals.

Work History
Warehouse Associate 10/2018 to Current
UncommonGoods LLC Brooklyn, NY


  • Attached identifying tags to containers.
  • Loaded and unloaded ship cargo.
  • Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
  • Maximized sales by shipping on time and accurately.
  • Loaded and unloaded pieces into boxes for shipment.
Store Associate 06/2015 to 10/2018
Metro PCS BROOKLYN, NY
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Kept on top of changes to store products and promotions to maintain strong sales.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
Education
High School Diploma Benjamin Banneker Academy - Brooklyn, NY
Skills
  • OSHA standards
  • Deadline-driven
  • Team leader
  • Heavy Equipment Operator Certificate
  • Flexible schedule

  • Forklift operation
  • Material handling
  • Hard working and self-motivated
  • Fast learner
  • Shipping and receiving
This resume is created in 7 minutes.
Summary

A highly motivated, hard-working, reliable, and goal-oriented individual with 8 years of retail and customer service experience, and 2 years of retail and tourism management.

Skills
  • Strong communication skills
  • Seasoned in conflict resolution 
  • Excellent multi-tasker
  • Adaptive team player
  • Results-oriented
  • Time management
  • Training and development
  • Customer rapport
Experience
Membership Coordinator / Chamber of Commerce Hawaii - Honolulu, HI 09/2018 - Current

*Create member profiles and process applications
*Send out new member and renewal member packets with thank you letters
*Generate invoices and collect payment for membership, events, and sponsorship
*Manage mail distribution and daily bank deposits on behalf of the Administration and Accounting department
*Answer all phone calls and emails in a timely and professional manner
*Officiate Certificate of Origins for members and non-members
*Actively participate in the Young Professionals Program
*Attend seminar, soft skills training, luncheons, and other miscellaneous events related to the Chamber of Commerce to assist with Member Registration, Payment, and Member Engagement

*Resolve customer complaints and issues or forward them to their according department manager

*Assist in managing our company's social media pages (Facebook, Instagram, Twitter)

Supervisor / Paradise Cruise LTD. - Honolulu, HI 12/2017 - 05/2018

*Managed 6-20 staff on a single shift.

*Created floor plans to properly assign job duties and departments.

*Assisted with schedule-making and made adjustments as needed, according to the needs of the business.

*Responsible for the safety and supervision of 50-600 passengers daily, which included checking on seasick passengers, reporting any unsafe conditions regarding ship maintenance and safety, completing injury reports with follow up emails/calls (per management approval), & constantly walking the ship to ensure safety policy was being enforced.

*Handled all daily operations inclusive to clean up and cruise ship preparations, sound system setup, loading/dispatch, passenger boarding/departing count, sales reports, bank deposits, and end-of-day report.

*Offered coaching and motivation to employees when applicable.
*Providing excellent customer service and promoting Star of Honolulu by engaging with guests to ensure that guests are enjoying their cruise, informing passengers of daily activities, as well as actively participating.


Accomplishments:


1. Won 2nd Place among managers for 'Most Positive Shoutout's' on TravelAdvisor during Company promotional contest.

Store Manager / Sprint by Elite Wireless Group - Mililani, HI 07/2015 - 02/2017

*Helped initiate a program that standardized employee training and led to an increase in employee performance, as well as customer satisfaction.
*Directed strategic initiatives for employees to achieve their individual quota goal, which in turn helped my store reach it's monthly quota and goals.
*Designed a business plan that would allow my store to bring in new business opportunities which included, but was not limited to doing flyer drops of current promotions, to organizing promotional events within the local community, to requesting media assistance from local Radio Personalities, to creating PDF flyers of in-store spiffs and Sprint benefits and reaching out to friends and family on Social Media sites.
*Conducted interviews and new hire orientation, as well as provide them with all the necessary training, knowledge, skills and resources needed to be successful in their positions.
*Offered cross training to my employees and highly encouraged individual growth.
*Recognized as a top Sales Manager within District Hawaii for consistently meeting my store targets and goals, as well as producing some of the top sales performers in the District.
*Completed monthly planogram changes to be compliant with corporate policies and procedures.
*Read through daily feedback from our customer's surveys and followed up with each of them to resolve any problems, answer any questions, address any concerns, and to just ensure overall customer satisfaction.


Accomplishments: 


1. Employee of the Month in November 2016  

2. Before my promotion to Store Manager in 2016, I was awarded Top Sales Associate in District Hawaii for Gross Sales, Most New Phone Activation's, and Top Accessory Sales at our Company Party in 2016.  

3. My store was awarded and recognized by Corporate Sprint for being in the 70th-80th percentile for Phone Insurance in 2016.  

4. Won a District Sprint Retailers Samsung Contest (Promoted by Samsung) for most Samsung phones sold during the duration of the contest and was awarded a new, unlocked Samsung phone.

Membership/Marketing/Jewelry / Sam's Club - Pearl City, HI 06/2012 - 02/2015

*Assisted the Marketing Manager with planning and negotiating media buys, including TV, radio, print and digital.
*Created my own evolved high-impact strategies to target new business opportunities and new markets.
*Took direction on both inbound and outbound marketing campaigns to help generate new business or win back previous Club members.
*Initiated in social media programs such as Yelp to help address customer issues and bring up our Club's overall ratings with great emphasis on customer service.
*Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
*Operated a cash register to process cash, check, and credit transactions.


Achievements:    


1. Received 3 Pins for Exemplary Customer Service, recognized by members who placed a Verbal and/ or Written compliment regarding my service to a Manager/Corporate Service.  

2. Received a shout out on Yelp for great service from a mainland customer visiting Hawaii

Sales/Stock Associate / Armani Exchange - Waipahu, HI 11/2009 - 01/2013

*Maintained knowledge of current promotions
*Operated a cash register to process all transactions, including returns and exchanges. 
*Recommended merchandise based on customer needs.
*Guided customers in choosing items that reflected their personal style and shape.
*Explained information about the quality, value and style of products to influence customer buying decisions.
*Checked-in and manually processed incoming shipment.
*Assisted the Store Manager with merchandising changes.


Accomplishments:


1. I was hired as a seasonal worker and lead in sales during the Season, which lead to management asking me to stay as a permanent, part-time worker with Armani Exchange.  

Cosmetics Clerk / CVS Pharmacy - Waipahu, HI 06/2009 - 05/2013

*Replenished floor stock and processed weekly shipments to ensure product availability for customers.
*Facilitated monthly and quarterly physical inventory counts.
*Assisted Manager with quarterly planogram changes.
*Processed cash, credit, and check transactions on register, including refunds and exchanges.

*Promoted new bath and beauty products

*Shared product knowledge with customers and provided cosmetic product suggestions

Sales Associate / Toys "R" Us - Aiea, HI 11/2008 - 08/2009

*Accurately processed transactions, which included purchases, returns, refunds, and credit applications.  

*Consistently met at least 3 out of 5 of my monthly quota requirements (Battery Packs, Birthday Club Sign-up's, Credit Card applications, Insurance ($ amount), & Loyalty Award Program Sign-up's).  

*Helped stock associates fill the sales floor where merchandise was low . *Conducted price checks for associates and management.  

*Helped train new hires in different departments with the exclusion of the Electronics department.


Accomplishments:


1. I was hired as a seasonal worker, but lead in the top 3 amongst 50 seasonal sales associates in 3 out of 5 categories throughout November-January and was asked to stay as a permanent part-time associate.

Assistant Pre-School Teacher Aide / Kama'aina Kids Inc. - Ewa Beach, HI 06/2008 - 01/2010

*Contributed to the development and implementation of learning activities and mediums to increase student understanding of course materials.
*Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.
*Established and enforced rules for behavior and procedures for maintaining order among a class of 20-25 toddlers.
*Assisted with hands-on curriculum to promote student interest and learning.
*Implemented student discipline measures with approval and supervision of on-site management.
*Received positive verbal feedback from parents for noticeable social and educational development in their child/children.

Education and Training
McKinley High School - Honolulu, HI GED
Leeward Community College - Pearl City, HI Elementary Education

Currently enrolled in classes Full-time at Leeward Community College. I am pursuing my teaching degree.

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Summary
Customer service and sales expert who identifies customer needs and delivers solutions to problems. Driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care.
Skills
  • Retail inventory management
  • Employee scheduling
  • Banking and financial services background
  • Conflict resolution skills
  • Recruiting and interviewing 
 
 
  • MS Office proficient
  • POS
  • Data Entry
  • Adobe software
  • Strong communication skills 


 


Experience
Valero Cornerstore Columbus, Texas Store Manager 06/2010 to 11/2017 Opened a new store location and assisted in recruiting and training new staff.
Opened and closed the store, which included counting cash drawers and making bank deposits. Stocked and restocked inventory when shipments were received. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies.
Colorado County Oil Valero Columbus, Texas Store Manager 12/2003 to 06/2010 Addressed and corrected sales staff communication issues in a tactful and effective manner. Trained staff to deliver outstanding customer service. Completed weekly schedules according to payroll policies. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Delivered excellent customer service by greeting and assisting each customer.
Columbus Ford Mercury, Inc. Columbus, Texas Accounts Payable/Receivable/Warranty Clerk 07/1996 to 08/2003
Verified details of transactions, including funds received and total account balances. Processed vendor invoice payments. Coordinated approval processes of all accounts payable invoices. Researched and resolved billing and invoice problems. Reviewed and verified proper documentation of repairs for warranty coverage and payments. Maintained all service and customer records required by warrantor.

Education and Training
High School Diploma 1993 John Jay High School, San Antonio, TX
This resume is created in 7 minutes.
Summary
Reliable and friendly who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Sales clerk and warehouse associate who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. My future plans are to attend college and obtain a Bachelors Degree in Social Work.
Skills
  • Listening skills
  • Reliable and punctual
  • Floor set design
  • Excellent multi-tasker
  • Flexible schedule
 
 
  • Excellent communication skills
  • Retail merchandising expertise
  • Receiving
  • ​Organized
  • Team leadership 
Experience
01/2017 to 02/2017
General Warehouse Associate Staff Line LLC Redford Charter Township, MI
Handled incoming and outgoing inventory, labeling and un-labeling of merchandise.  Stocked outgoing trucks, and cleaned the warehouse before the next shift.
06/2013 to 09/2013
Store Clerk Walgreens Detroit, MI
Stocking shelves with merchandise, cleaned the floor front and matched inventory to the correct placement. Greeted customers and and assisted them with any questions they might have. Helped customers select products that best fit their personal needs.
Education and Training
2018
High School Diploma: General Studies Clark County School District Adult Education Las Vegas, NV, United States of America
High School Diploma Oak Park Alternative Education Center Oak Park, MI, United States
Certificate: Hair Culture Clintondale Continuing Education Center Clintontownship , MI, United State of America
Certificate: Building Trade/Woodshop Clintondale Continuing Education Center Clintontownship, MI, United States of America
Community Service
Volunteer:
  • Youth Advisory Council to prevent youth from homelessness
  • Volunteer for ST. Jude's - Looked for homeless youth and provided them with information on housing.
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Professional Summary
Seasoned general maintenance worker with more than 5 years in facility cleaning and maintenance, primarily in schools and government facilities. Personable individual and self-motivated team player with strong attention to detail. Maintains a high level of professionalism while providing consistent and quality service.
Skills
  • Customer-oriented
  • Active listening skills
  • Natural leader
  • Personable
  • Safety-oriented
  • Fast learner
  • Skilled housekeeper
  • Self-starter
  • Building maintenance
Work History
  • Custodian
  • Loyola Marymount University
  • Los Angeles, CA
  • September 2015 to Current
  • Cleaned in and around the buildings, prioritizing safety at all times.
  • Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
  • Inspected facility and grounds and picked up any trash.
  • Spot cleaned furniture and carpet.
  • Kept janitorial closets clean and organized.
  • Wiped down tabletops, chairs and condiment containers.
  • Store Clerk
  • 99 Cents Only Stores
  • Los Angeles, CA
  • December 2014 to September 2016
  • Communicated clear expectations and goals to each team member.
  • Worked with the management team to implement the proper division of responsibilities.
  • Actively pursued personal learning and development opportunities.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Education
  • GED
  • Mexico Studies
  • Mexico
  • 1989
This resume is created in 7 minutes.
Summary

Ambitious Eller College student eager to bring value to a quality focused organization. History of teamwork and goal achievement demonstrated through years of contribution to the University of Arizona.

Skills
  • Administrative assistance
  • Team development
  • Performance tracking and evaluation
  • Operations management
  • Exceptional time management skills
  • Collaborative
Experience
01/2017 - Current Southwest Smokeless Tucson, AZ
Store Manager: Sales and marketing
  • Met incoming customers and provided immediate assistance.
  • Developed and executed sales promotions.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Executed integrated advertising campaign across multiple media channels.
  • Supervised product flow, storage and order fulfillment.
  • Maintained product, service and company policy knowledge to serve as a resource to both coworkers and customers. 
04/2016 - 09/2017 Fry's Food And Drug Tucson, AZ
Courtesy Clerk
  • Assisted customers with variety of needs from loading merchandise to assisting customers shop. 
  • Cleaned and maintained store by doing hourly sweeps and maintenance checks. 
  • Monitored the work space to ensure that it was neat, orderly and safe.
  • Checked shelves, ensuring that they were always fully stocked.
  • Experience in multiple departments: customer service, stock replenishment, deli, bakery, produce, and custodial. 

 

 

Education and Training
2020 Tucson, AZ, United States
Operations Management in Sophomore Pre-Business The University of Arizona

Minor in Accounting 

Activities and Honors
  • SPURS Sophomore Honorary 
  • ASUA involvement- Freshman Class Council, Bear Down Camp counselor 
  • U of A Collegiate DECA
  • SkillsUSA
This resume is created in 7 minutes.
Summary
High achieving sales associate offering an extensive background in customer service, sales, client relations, and merchandising. Self-directed and self-motivated team player who also works well independently. Dedicated front end supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas.
Highlights
  • Exceptional leader
  • Effective team player
  • Staff training and development
  • Accurate cash handling 
  • Cheerful and energetic
  • Dependable and reliable
  • Superior communication skills
  • Superior organization skills
Work History
Anything Virtual Store Manager | Reno, NV | Current
  • Interviewed job candidates and made staffing decisions.
  • Hired, trained, and evaluated personnel in sales and marketing.
  • Trained and developed new associates on POS system and key sales tactics.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reported to the district manager regarding all store and staff issues.
  •  Generated repeat business through exceptional customer service.
Save Mart Supermarkets Key Carrier | Reno, NV | March 2015 - August 2017
  • Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Extended a high level of customer service, offering discounts and promotions to ensure high customer retention rates.
  • Addressed customer inquiries and resolved complaints.
  • Resolved customer complaints by exchanging merchandise, refunding money and adjusting orders.
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Trained new employees on company customer service policies and service level standards.
  • Trained staff to deliver outstanding customer service.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Opened and closed the store registers, including counting cash, and creating staff assignments.
Save Mart Supermarkets Service Deli, Produce, and Grocery Clerk | Reno, NV | September 2006 - March 2015
  • Delivered excellent customer service by greeting and assisting each customer.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Worked as a team member to provide the highest level of service to customers.
  • Operated a cash register to process cash, check and credit card transactions.
  • Maintained friendly and professional customer interactions.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Explained information about the quality, value and style of products to influence customer buying decisions.
  • Shared product knowledge with customers while making personal recommendations.
  • Recommended and helped customers select merchandise based on their needs.
  • Described use and operation of merchandise to customers.
  • Verified that all merchandising standards were maintained on a daily basis.
  • Arranged items in favorable positions and areas of the store for optimal sales.
  • Displayed the appropriate signage for products and sales promotions.
  • Cut and chopped food items and cooked food in fryers.
  • Operated large-volume cooking equipment such as deep-fat fryers.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
  • Frequently washed and sanitized hands, food areas and food preparation tools.