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Areas of Expertise
  • Understanding of HR policies
  • New hire processor
  • Policy and Procedures
  • Project management
  • Program Implementing
  • Recruiting
  • HRIS applications proficient
  • Analytical and Interpersonal planning
  • Personnel record maintenance
  • Detail and Result oriented
  • Microsoft Office skilled
  • Training and development
  • Organizational and planning skills
  • Communication skills
  • Data collection and analysis
  • Time management skills
  • Maintaining records
07/2017 - Current Program Management Specialist Mississippi Department of Child Protection Services | Jackson, MS
  • Performs block reading of cases by category or by statistical sampling to ensure adherence to policy in carrying out work and in providing assistance's to clients.
    Assists county staffs in the development and utilization of resources necessary for carrying out programs
  • Assists with the supervision of activities involved in developing, planning, directing, and evaluating a wide variety of projects
  • Prepare, negotiate, and administer contracts, grants, and agreements associated with such projects; may establish review and evaluation procedures
  • Analyzes statutes, legal memorandum court decisions, and other data for use in program development
  • Directs and supervises the collection, maintenance, reporting, and publication of data regarding research and project activities, organizations, and personnel in the state as required by law
  • Develops, administers, and monitors the operation of program/project activities in a state agency
  • Coordinate program development and activities with agency divisions, which includes federal, state and local officials
03/2016 - 07/2017 School Attendance Officer Mississippi Department of Education | Jackson, MS
  • Maintained compliance of Mississippi Compulsory School Attendance Law code; 37-13-91. 
  • Conducted visits to the home or place of residence of a compulsory-school-age child 
  • Ensured and confirmed that parents abide by Parental Responsibility Laws.  
  • Counseled school-age children, parents, guardians and custodians on the importance of obtaining a High School Diploma.   
  • Filed and prepared complaints/petitions reports with the Youth Court and Courts of Competent Jurisdiction.  
  •  Enforced the Compulsory School attendance law by maintaining information concerning absenteeism and dropouts on public school and home schooled children.

02/2014 - 03/2016 Assistant Store Manager Loft Outlet | Pearl, MS
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team
  • Scheduled and delegated assignments based on team member strengths to optimize coverage and service levels
  • Motivated and inspired employees to achieve high performance
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques
  • Processed refunds to satisfy customers when other avenues were exhausted or refused, prioritizing and maintaining revenue where possible
  • Exceeded revenue objectives by promoting Loft Outlet's Store Cards to customers during service, account and sales follow-up calls
04/2013 - 06/2014 Human Resources Assistant Butler Snow LLC | Ridgeland, MS
  • Served as a point of contact with benefit vendors/administrators
  • HRIS and ADP management systems training experience
  • Scheduled job interviews and assisted in the interview and exit process
  • Ensured background and reference checks are completed
  • Processed payroll, which includes ensuring vacation and sick time are tracked in the system
  • Updated and maintained employee benefits, employment status and similar records
  • Maintained records related to grievances, performance reviews and disciplinary actions
2019 Master of Arts: Public Policy and Administration Jackson State University | Jackson, Mississippi

Concentration: Human Resource Management

2015 Bachelor of Arts: Political Science Tougaloo College | Tougaloo, Mississippi

Mississippi Department of Human Services

Human Resource Internship

May 2018 - March 2019

Shadowed consultants on employee engagement, performance appraisals, attendance management, disability management and return to work programs
HRIS and ADP management systems training experience
Maintained liaison between the assigned areas, departments and other outside entities
Reviewed all candidate documentation, which included: identification, references and background checks in alignment with the hiring protocol
Counseled with divisions, departments , sub-agencies heads and individual employees on personnel needs and problems
Interpreted laws, rules and regulations for department officials and employees on a broad range of human resources/human capital matters
Conducted wage/salary surveys for agency-specific position titles as directed by administrative superior
Stayed current on EEO, ADA and other applicable federal and state policies governing employment
Educated job applicants of expected job tasks, compensation and benefits to set clear expectations
Supported human resources, controlling resume flow within applicant tracking system

This resume is created in 7 minutes.

Dedicated, Loyal and Responsible Customer Service oriented.  Motivated to maintain customer satisfaction and contribute to company success.

  • Bilingual SPANISH
  • Customer service skills
  • MS Office proficient
  • Client-focused
  • Excellent communication skills
  • Accurate money handling
Office Clerk 01/2018 to 01/2019 Proxy Services Corporation Ronkonkoma, NY
  • Converted record files given by shareholder companies, into a tabulation system and assigned a proxy sequence number; which then along side team members cards were created, addressed and mailed.
  • Tabulated and scanned thousands of returned  proxy cards, telephone,  and internet votes daily.
  • Created final tabulation reports and affidavits for end of meeting dates. 
  •  Updated and maintained detailed documents, kept office records organized for optimal team performance.
  • Assisted in various mailings such as searches and fulfillments.
  • Strictly adhered to confidentiality protocol regarding client information and documents.
Office Assistant 02/2017 to 06/2017 AATR Orlando Orlando, FL
  •  Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Created expense reports using Microsoft Excel spreadsheets.   
  • Ensured all customers were greeted and directed upon entry.
  • Answered and screened phone calls promptly, courteously, and professionally.
  • Prepared outgoing mail and received incoming packages, File and/or scanned paperwork to correct folders.
  • Maintained a clean and welcoming office area at all times.

Tutor 09/2015 to 02/2017 Learn it Right Educational Center Orlando, FL
  • Created daily lesson plans for multi-level adult ESL classes. 
  • Developed interesting course plans to meet academic, intellectual and social needs of students.
  • Instructed, prepared and guided Adults through focused and individualized tutoring, for their GED, TOEFL and High School Diploma examinations. 
  • Received high remarks for the creativity of classroom lesson plans and instructional techniques from students and faculty.

Store Manager 01/2013 to 07/2015 Carvel Huntington Station, NY
  • Delivered excellent customer service by greeting and assisting each customer.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.  
  • Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner.

Volunteer Representative 07/2011 to 01/2013 The Church Of Jesus Christ Of Latter-Day Saints Philadelphia, PA
  • Planned, supervised and executed all proselyting, welfare, and humanitarian activities within the designated geographical areas assigned.  
  •  Participated in group presentations, public speaking, lesson planning, taught English, all while maintaining  flexibility in demanding work environments.
  •   Trained both new and experienced missionaries as well as maintained records within designated zones.  
  •  Developed additional leadership and conflict resolutions skills while working with diverse group of people in an unfamiliar culture.
Education and Training
Bachelor of Science: General Studies 2020 Brigham Young University - Idaho Rexburg, ID, United States

3.2 GPA

Associate of Science: Psychology 2014 Suffolk County Community College Brentwood, NY, United States

3.5 GPA

This resume is created in 7 minutes.
Experienced retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising, recruiting and training.
  • Exceptional leader
  • Budgeting
  • Merchandising
  • Store operations
  • Outstanding communication
  • Results driven
02/2018 - Current San Francisco, CA
Retail Store Manager
  • Responsible for store's daily operations, high-volume customer service, profit and loss management as well as setting, monitoring, and driving sales goals
  • Recruited, interviewed, hired, developed, evaluated, coached and counseled employees
  • Maintained store's appearance and merchandising with ongoing marketing campaigns
08/2017 - 02/2018 San Francisco, CA
Retail Shift Lead
  • Provided excellent customer service using effective interpersonal and problem-solving skills
  • Handled all customer service complaints, refunds, and questions, assuring my customers were satisfied and ensuring the daily shift ran smoothly
  • Ordered, received, stocked, and managed inventory; oversaw daily, weekly, and monthly audits of inventory to ensure accuracy
Education and Training
2017 San Francisco, CA
Bachelor of Science in Apparel Design and Merchandising San Francisco State University
Community Service
Volunteer at United For Health
  • Ensure quality creation and timely distribution of newsletter and email communications with staff, volunteers, and applicants; oversee and manage website.

This resume is created in 7 minutes.
My retail industry experience expands over 15+ years of electronics, luxury softlines, medical retail, operations and recruiting. Experienced Leader adept in driving results, recruiting top talent, change management, and talent development. I have been in store level and multi-level roles. My passion is people, creating a culture of success through talent, and fostering a welcoming environment for the internal and external customer. 
  • Results-oriented
  • NPS (Net Promoter Score)
  • P&L Analysis
  • SAP 
  • Proficient in Microsoft Office
  • Hiring and retention
  • Training and development
  • Operations management
Store Market Manager 07/2017 Luxottica Charlotte, NC
  • Sales growth 15% YOY on new store openings
  • Conversion growth of 7% YOY
  • Perform Daily/Weekly analysis of KPI's to identify trends and course correct as necessary
  • Manage operating budget (P&L analysis) 
  • Lead top performing door to become Market Training Center
  • Effectively lead Doctor of Optometry co-planning business meetings
  • Oversee multi-unit talent acquisition progress 
  • Created and implemented new plan for retail recruitment & on-boarding and rolled out to entire chain.
  • Provide development and performance management for direct reports.
  • Create an manage individual development plans for direct reports related to succession planning.
General Manager 07/2014 to 07/2017 Burberry Charlotte, NC
  • Increased digital sales 21.3%, overall sales increase 4.3% 
  • Responsible for the recruitment, training and development of staff and performance management
  • Lead team of 10-15 employees
  • Create, implement and lead all sales and training initiatives.
  • Provide in the moment and formal feedback based on observations
  • Identify patterns in mystery shop scores, identify and execute training to increase these scores.
  • Process payroll, maintaining schedules and ensure staff adheres to attendance and punctuality policies and procedures
  • Implement and lead floor sets, inventory and all company initiatives.
  • Manage P&L to ensure operational profitability
Manager 07/2010 to 07/2014 Apple, Inc Charlotte, NC
  • Achieved shrink percent of 0.4% of sales 3 years in a row.
  • Achieved 99.71% or higher Inventory Accuracy during Physical Inventory Audits.
  • Oversaw weekly updates to store leadership team for overall operational performance
  • Loss Prevention training and investigation.
  • Led Loss Prevention Investigation and successfully closed a case totaling over $25,000 in internal theft.
  • Worked closely with the district manager to formulate and build the store brand.
  • Trained all new managers on store procedures and policies.
  • Successfully created, implemented and rolled out new processes to the entire retail chain of Apple for better processes in reverse logistics lowering losses and increasing productivity.
Store Manager 04/2009 to 07/2010 Starbucks Coffee Company Williamsville, NY
  • Monitored and managed store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
  • Used all operational tools to plan for and achieve operational excellence in the store.
  • Awarded Top Customer Service Scores for district.
  • Created and implemented successful plan to raise Customer Service scores throughout district.
Manager 11/2006 to 03/2009 Circuit City Stores, Inc Horseheads, NY
  • Store was in top 5 sales performance for region.
  • Responsible for 60 direct employees.
  • Served as an informational resource for products and services, and make recommendations to better meet customers requirements.
  • Earned Shrink Excellence Award, November, 2008.
  • Nominated for North Star Award given to associates who show excellent achievement not only in metrics, but also customer satisfaction and employee satisfaction.
Broome Community College