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Profile

Communication driven individual who through a multitude of professions has managed to learn how to concisely communicate inside field expectations. Having spent time spread across various jobs has created an open mind and willingness to learn from any angle information presents itself.

Skills
  • Strong communicator
  • Willingness to learn
  • Analytical thinker
  • Decision maker
  • Strong presentation skills
  • Project management 
Accomplishments

Leadership Skills

  • Filled in for vacant managerial position to ensure store operations were completed up to company standards
  • Organized and motivated associates to perform duties in a improvised but satisfactory manner

Customer Interface

  • Utilized qualifying questions to systematically find the most useful solution for each customers inquiry
  • Maintained company image by always finding the solution best suited for the customer, even when it required extended research

Professional Experience
Traffic Safety Oct 2018 to Dec 2019
Kline Construction Co Inc Jackson Township, NJ

  • Plan and execute up to 10 - 15 work zones for local cable and power companies per week
  • Communicate with local law enforcement and put into action the necessary safety measures to keep up to DOT standards
  • Maintain and adapt workspace as needed for optimal safety   
Associate Sep 2017 to Oct 2018
Ocean Salon Systems Lakewood Township, NJ
  • Stocked and maintained warehouse 
  • Fulfilled orders and prepared for shipping
Sales Associate Nov 2016 to Sep 2017
Bed Bath & Beyond Brick Township, NJ
  • Maintained sales floor appearance and stock
  • Aided Customers with any product questions and concerns
Project Coordinator Jan 2015 to Apr 2016
Perkin Elmer Philadelphia, PA
  • Worked as communication link between scientists and members of all other parties involved with the relocation of laboratory equipment on site
  • Worked to maintain a tight schedule of operations while adhering to all safety and approval processes within clients contract
  • Managed portions of work on the Cubist project for MERCK overseeing equipment relocation from Boston to various cities in the Northeast in an accelerated timeline
Assistant Store Manager Aug 2014 to Jan 2015
Radioshack Havertown, PA
  • Maintained and managed workplace communication, despite reduced hours and supervision
  • Adapted from Assistant Manager role to that of the acting Manager in order to maintain an orderly workplace
  • Developed a team of associates capable of performing all store functions in a timely and correct manner while understaffed by nearly 40%
Education and Training
Bachelor of Arts, Landscape Architecture 2015 Philadelphia University Pennsylvania, United States
Affiliations

Friends of the Wissahickon; Volunteer work for community improvements in parks and schools in the greater Philadelphia region. Germantown Friends Group; Community service and planning for a better future with residents.

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Summary
  • Equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.
  • Hardworking retail management professionally versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
  • Adept at communicating company mission and directives. Clearly explains the reasons behind store policies and procedures to foster employee compliance.
Highlights
  • Retail inventory management
  • Accurate cash handling
  • Store opening and closing procedures
  • Store operations
  • Outstanding communication skills
  • Exceptional leader
  • Team-oriented
  • Reliable
Accomplishments

Developed and led an overnight inventory team which resulted in a reduction in the store's shrink percentage. Store 0969 scored a .34% shrink in 2009.

Was awarded and recognized multiple times for customer service, in stock, store appearance and for helping the community:

  • Making an emotional Connection Award
  • Value Wheel Award
  • 3 Time Platinum Homer Award
  • 4 Time Bronze Homer Award
  • 4 Time Silver Homer Award
  • 4 Time Gold Homer Award
  • Regional Hero Award - RVP
  • Team Depot Volunteer Captain
Experience
Harbor Freight Tools 199 Brick, NJ Sales Manager 09/2017 to Current
  • Trained and mentored new Associates, Seniors, Supervisors, Store Managers and new District Managers to maximize store and District performance
  • Successfully led key projects which resulted in positive outcomes. Including: Inventory Preparation and PI. (-.37% SHRINK), Operational Audit (91.7%), and Store Remodel
  • Subject Matter Expert in our new ATLAS scheduling program
  • Fostered healthy team environments to promote collaboration and boost productivity
Harbor Freight Tools 326 Egg Harbor Township, NJ Logistics Manager 09/2013 to 09/2017
  • Maximized financial output of the store through optimization of talent, operational execution, and delivery of a rewarding experience for customers and associates
  • Managed a team of high-achievers, who have a passion for excellence, continuous improvement and obsess about getting things done
  • Managed payroll and daily expenses.
The Home Depot 0912 Brick Township, NJ Assistant Store Manager 04/2013 to 08/2013
  • Addressed customer inquiries and resolved complaints.
  • Reorganized the sales floor to meet company demands.
  • Determined staff promotions and demotions, and terminated employees when necessary.
The Home Depot 0969 Forked River, NJ Department Supervisor and Millwork Specialist 03/2009 to 04/2013
  • Addressed customer inquiries and resolved complaints.
  • Designed and implemented customer satisfaction metrics.
  • Wrote performance development plans and reviews for associates.
Sales Associate 09/2007 to 03/2009
  • Delivered excellent customer service by greeting and assisting every customer.
  • Wrote order supply requests to replenish merchandise.
  • Created relationships with customers and fellow associates
A's Home & Garden Center / ACE Hardware Lanoka Harbor, NJ Sales Associate 03/2003 to 09/2007
  • Introduction to Retail and Customer Service
  • Operated lift trucks and machinery
  • Developed an early understanding of construction and home improvement
Education
Associate of Science: Criminal Justice 2007 Ocean County College, Toms River, NJ, US

Additional courses: Business Management, Statistics & Probability, Public Speaking, and Spanish.

High School Diploma 2004 Lacey Township High School, Lanoka Harbor, NJ
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Highlights
  • Excellent Customer Service and Communication Skills
  • Conflict Resolution Experience
  • Outstanding Managerial Expertise
  • Strong Organizational Aptitude
  • Detail Oriented
  • Team Leadership
  • Positive Attitude/Influence
  • Reliable/Punctual
  • Adaptability
  • Staff Training and Development
  • Inventory Management
Experience
04/2018 to Current
Assistant Store Manager Earthbound Trading Co. Bellingham, WA
  • All previous key holder duties. (Please see below)
  • Promotes encouraging, positive work environment
  • Manages team through coaching, training, and leading by example
  • Responsible for screening, interviewing, hiring, and processing new hire paperwork
  • Assists with utilizing payroll budget to properly schedule employees according to performance and store volume
  • Assists with setting schedules and delegating assignments based on team member strengths to optimize coverage and service levels
  • Achieved and exceeded business plans on consistent basis by engaging employees and guests
  • Ranked third in company for year end 2018
  • Personally sold over $90,000 of merchandise in 2018, resulting in 10% increase
  • Personally sold over $64,000 of merchandise in 2019 to date, resulting in 13% increase
01/2018 to 04/2018
Key Holder Earthbound Trading Co. Bellingham, WA
  • Assisted upper management with all day-to-day operations
  • Ensured floor was properly merchandised to visual standards
  • Implemented merchandising and promotional changes to enhance sales
  • Completed banking responsibilities (opening and closing duties)
  • Assisted with inventory controls which include processing shipment and transfers, completing markdowns, and completing inventory counts when needed.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs
  • Sold over $9,000 in merchandise in four month period, amounting to 31% increase
07/2017 to 05/2018
Floor Supervisor Vans Bellingham, WA
  • All previous sales associate duties. (Please see below.)
  • Directed and supervised employees engaged in sales, returns, and exchanges.
  • Provided coaching to employees to improve and develop customer service and sales skills. 
  • Addressed customer inquiries and resolved complaints.
07/2015 to 08/2016
Administration/Accounting Supervisor Mt Baker Vapor Mesa, AZ
  • Processed bank reconciliations and financial reports to verify practice of proper due diligence. 
  • Handled cash and deposits using the proper accounting procedures and documentation.
  • Supplied key cards and building access to employees and visitors.
  • Processed payroll, electronic deposits and employee pay adjustments with Infinisource iSolved system.
  • Maintained confidential information, such as pay rates, bonus targets and pay grades.
  • Addressed and resolved non-routine, complex and unexpected variances.
  • Reduced time and costs and increased efficiency by introducing new procedures.
  • Standardized department filing system to increase efficiency.
  • Prepared, proposed, and implemented company wide policies and procedures.
10/2013 to 07/2015
Administration/Bookkeeper Mt Baker Vapor Bellingham, WA
  • Processed new hire paperwork and completed new hire orientations.
  • Made copies, sent faxes and handled outgoing correspondence.
  • Updated employee information and maintained employee files.
  • Maintained the accounting system (QuickBooks) and provided financial reports when needed.
  • Reconciled all bank and credit card accounts. 
  • Controlled and maintained the petty cash fund.
  • Process payroll, electronic deposits, and employee pay adjustments with QuickBooks Payroll.
10/2012 to 10/2013
Sales Associate Vans Bellingham, WA
  • Recommended and helped customers select merchandise based on their wants and needs.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Maintained store appearance.
  • Performed opening and closing procedures.
  • Performed cashiering and processed returns. 
  • Star of the Week awards
Education
2014
Associate of Arts: Accounting Whatcom Community College Bellingham, WA USA
  • Coursework in Business, Finance, and Accounting
  • Concentration in Business and Accounting.
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Summary

Results-oriented Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements to promote profits. Pursuing a long term position with a team-oriented company to help create success.

Skills
  • Operations management
  • Team building
  • Employee development
  • Conflict resolution
  • Customer Service
  • Leadership
  • P&L management
  • Performance tracking and evaluation
Experience
Sales Representative Jun 2018 to Current
Moon Valley Nurseries La Verne , CA

Trained associates on cross-selling and relationship-building techniques.

Strengthened profit opportunities by effectively managing time and resources to meet sales objectives.

Obtained accountability from staff by helping introduce individual revenue goals. 

Profiled, targeted and prospected territory within and beyond the existing customer base.

Secured long-term accounts and provided recommendations to promote brand effectiveness and product benefits.

Station Manager Jul 2015 to Dec 2017
Enterprise Holdings Ontario, CA

Successfully managed the activities of 50+ team members in multiple locations.
Reduced amount of employee overtime by 17% by effectively delegating tasks.

Developed, implemented and monitored programs to maximize customer satisfaction.
Created and directed sales team training and development programs.
Shared product knowledge with customers while making personal recommendations.
Trained in negotiations and time management.

General Store Manager Sep 2010 to Oct 2014
Beads of Paradise Ventura, CA

Answered customers' questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.

Education and Training
Bachelor of Arts, English 2015 University of California - Los Angeles Los Angeles, CA, United States
Associate of Arts, General Studies 2013 Ventura College Ventura, CA, United States


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Professional Summary

Effective project leader and problem-solver with beginner programming skills and a hardworking mentality. Seeking to apply my expertise to take on a challenging new role with a growing team. Technically-savvy with outstanding relationship building, training and presentation skills.

Objective

Secure an INROADS Internship where I will use my Cognitive Science background and interpersonal skills to further company growth.

Skills
  • Microsoft Word, Excel, PowerPoint
  • JavaScript
  • Customer-oriented
  • Merchandising
  • Data entry/analysis
  • Staff development
Education
Bachelor of Science: Cognitive Science, 2020
University Of California, Santa Cruz - Santa Cruz, CA
  • GPA: 3.16
Relevant Courses
  • Statistical Methods for the Biological, Environmental, and Health Sciences
  • Research Methods in Psychology
  • Introduction to Programming in Java
  • Human-Computer Interactions
Projects
  • Managed a User Experience project where my team and I evaluated and critiqued an online interface
  • Joined a research lab and conducted interviews to test human interaction and computational media projects
Work History
Shift Leader, Barista, 03/2017 to Current
Cafe IvetaSanta Cruz, CA
  • Coached team members in techniques necessary to complete job tasks.
  • Assigned daily tasks to employees and monitored activity and task completion.
  • Accurately logged all daily shipping and receiving orders.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Built long-term customer relationships and advised customers on purchases and promotions.
Store Manager, 01/2015 to 01/2017
Citta Cafe24 Sierra Madre Blvd., CA
  • Operated a cash register for cash, check and credit card transactions .
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Trained around 5 new sales associates every year
Organizations
  • High school Student Ambassador 2014-2016
  • Member of the LEAP Young Adult Leadership Program 2014-2016
  • Volunteered at the Ability First local organization 2015-2016
  • Member of the Habitat for Humanity club 2014-2016
  • Elected as Rush Chair Head for Sigma Pi Fraternity in 2018-2019
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Professional Summary

Dependable individual bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.

Goal-oriented worker who is considered highly ambitious and willing to meet or exceed all expectations.

Skills
  • Extremely organized
  • Staff development
  • Team leadership
  • Self-motivated
Work History
11/2019 to Current
Carpenter RDB Kenosha, WI
  • Completed independent or team installations of building structures.
  • Effectively used all fasteners such as nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
  • Kept job site cleaned up properly and all debris disposed of in respective containers.
  • Assisted with movement of materials and equipment to job sites.
  • Cut materials according to specifications in preparation for installation.
08/2008 to 12/2018
Store Manager ALDI Mukwonago, WI
  • Managed all aspects of store operations, organization, maintenance and purchasing functions.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Ensured compliance with policies, standards and security measures.
  • Completed profit and loss performance reports.
  • Kept grocery shelves and backroom clean and organized.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained an exceptionally clean, customer-friendly and well-run store.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Partnered with District manager to interview, hire, train and develop team members to build and sustain high in-store performance.
  • Conducted store inventories once per quarter.
09/2003 to 06/2016
Assistant General Manager Popeyes Louisiana Kitchen Inc. Kenosha, WI
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Motivated, trained and disciplined employees to maximize performance.
  • Resolved problems promptly and effectively to elevate customer approval.
  • Provided staff members with the support and training to achieve top client satisfaction.
  • Managed, trained and motivated back and front-of-house employees to always be improving knowledge and abilities in the field.
  • Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service.
Education
2006
High School Diploma
Bradford High School - Kenosha, 53140, WI
Criminal Justice Gateway Technical College - Kenosha, WI
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Professional Summary


Broadly experienced, analytical and dependable multi district Asset Protection District Manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Expert level knowledge in the areas of internal investigations, managing external theft, physical security, conducting inventories, maintaining compliance and employee development. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Developed a career of achieving company goals and standards in varying levels and areas of responsibility leading, developing and mentoring and team of three districts over 50 stores for top drug store chain.

Skills

Effective leadership
Exceptional interpersonal communication

Talent Acquisition and Development

Coaching and Mentoring Teams


Delivering Great Customer/Associate Experience

Driving Excellent Positive Associate Culture

Driving Shrink Results

Driving Compliance and Shrink Programs.

Work History
10/2017 to Current
Multi District Asset Protection Leader Rite Aid Corp New Haven, CT


  • Work closely with operations and Implement all the asset protection programs to reduce the shrink and increase the sales in all of my districts.
  • Complete detailed investigations of compliance violations, Hipaa Breach and Internal Theft.
  • Examine CCTV footage if needed remotely or on site to assist with investigations..
  • Evaluate and strengthen site security at multiple locations.
  • Review detail deep dive in to exception reporting (Retail 20/20) system to detect any internal issues.
  • Develop and implement training initiatives to minimize fraud and accidents.
  • Ensure that all the Asset Protection Agents are trained properly and detention of shoplifter is managed appropriately.
  • Work with APA's to help them grow with the company for next level positions.
  • Conduct asset protection assessments.
  • Oversee asset protection assessment programs to reduce the shrink in my assigned districts.
  • Conduct store visits to ensure all best practices are in place to increase the sales and reduce theft in stores.
  • Monitor progress of loss prevention goals.
  • Review of the P&L on monthly basis .
  • Supported Regional Asset Protection Director with developing and training the new APDL's
  • Manage case management system LPMS on daily/ weekly basis to ensure that all cases are completed on time.
  • Completing safety and shrink visit guides in high shrink stores.
02/2005 to 09/2017
Asset Protection District Manager Rite Aid Corp New Haven, CT


  • Implement all the asset protection programs to reduce the shrink and increase the sales in my assigned 25 stores in the district.
  • Complete detailed investigations of violations and theft.
  • Examine CCTV footage remotely or on site for clues.
  • Evaluate and strengthen site security at multiple locations.
  • Review detail deep dive in to exception reporting (Retail 20/20) system to detect any internal issues.
  • Develop and implement training initiatives to minimize fraud, accidents, and
  • Ensure that all the Asset Protection Agents are trained properly and detention of shoplifter is managed appropriately.
  • Conduct asset protection assessments.
  • Oversee asset protection assessment programs to reduce the shrink in my assigned stores.
  • Conduct store visits to ensure all best practices are in place
  • Monitor progress of loss prevention goals.
  • Review of the P&L on monthly basis.
07/2001 to 01/2005
Store Manager Rite Aid Corporation New Haven, CT


  • Manage the operation of the store in an efficient and profitable manner, including pharmacy such as Ad Ordering, Merchandising, executing the profit planners and planograms.
  • Human Resources Management and Training,
  • District Trainer to train and educate new hired store managers.
  • Enforce company policies and procedures to ensure safe work environment for associates and great shopping experience and customer service for the customers.
  • Responsible for meeting financial goals as set forth by corporate by managing payroll and managing inventory levels in the store.
  • Achieved shrink results in high shrink stores in New Haven Market.
01/1996 to 06/2001
Store Manager National Wholesale Liquidators Orange, CT


  • Managing inventory of the store, over-seeing receiving.
  • Managed and operation of 70,000 sq. ft retail store.
  • Human Resource Management and training.
  • Managing payroll for over 35 associates.
  • Merchandising and executing the profit planners.
  • Enforce all policies and procedures.
  • Customer Service and Relations.
  • Implementation loss prevention policies and procedures.
  • Managing back room inventory.
01/1995 to 01/1996
Store Manager Pine's Easy Market Sacramento, CA


  • Managing the entire store including produce department.
  • Ad ordering, Over seeing receiving.
  • Human Resources Management and Training.
  • Payroll Management.
  • Merchandising and Inventory control.
  • Customer Service and Relations.
  • Review of P&L on monthly basis.
Education
1994
Associate of Arts: Humanities
Govt. College For Men - Mohali (India)
Certifications/courses

  • National Food Safety Manager Certification.( National Registry of Food Safety Professionals)
  • Wicklander- Zulawski Interviewing and Interrogation Techniques.
  • Wicklander-Zulawski Advanced Interviewing and Interrogation Techniques.
  • Retail Safety Certification.
  • Certified in Hipaa Breach Investigations.
Volunteer


  • Volunteer Firefighter ( East Haven Fire Department, East Haven CT )

                                                                     ( September 2016 thru Present )


  • Assistant Treasure ( Guru Nanak Darbar Sikh Temple, Southington CT)
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Professional Summary

Manager focused on maximizing productivity and  building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing results.

Work History
Assistant Store Manager, Brand Operations Victoria's Secret - Miami, FL NaN NaN - Current
  • Deliver world class customer service and ensuring that we were best at bras year after year.  
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Recruited, interviewed and hired individuals which would add value to the team while bringing a wealth of experience.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed the scheduling for store shifts so that there was proper staffing at all times through work force management.
  • Supervised associates by providing direction and instruction for exceptional merchandise flow process.
  • Coached the team on effective up-selling and cross-selling methods and ensuring the bra journey was coached and trained through bra certifications.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Performed mandatory audits to ensure compliance in all areas were met.
  • Actively pursued personal learning and development opportunities.
  • Worked with the management team to implement the proper division of responsibilities.
Store Manager Charlotte Russe - Sunrise, Florida NaN NaN - NaN NaN
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
  • Training and development of more than 8 Managers, 6 Supervisors and 50+ Associates.
  • Visual merchandising to Visual directives.
  • Receiving, shipping and process merchandise.
  • Assist in the opening and closing of stores.
  • Interviewed job candidates and made staffing decisions.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Examined merchandise to verify that it was correctly priced and displayed when executing markdowns.
  • Scheduled and led weekly store meetings for all employees.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Reported to the district manager regarding all store and staff issues.
  • Completed profit and loss performance reports.
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories twice a year.
  • Assisted and participated DM weekly in conference calls.
  • Loss Prevention oversee for the district.
  • Created work schedules according to sales volume and number of employees. assignment
Assistant Store Manager Levis Strauss and comp - Miami 08/2011 - 03/2012


  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Scheduled and led weekly store meetings for all employees.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Generated repeat business through exceptional customer service.
  • Trained and developed new associates on POS system and key sales tactics.

Store Manager Pacific Sunwear of California - Miami, Florida 08/2007 - 09/2011


  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Scheduled and led weekly store meetings for all employees.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Reported to the district manager regarding all store and staff issues.
  • Completed profit and loss performance reports.
  • Trained and developed new associates on POS system and key sales tactics.
  • Implemented a new process and identified poor work habits to improve process effectiveness.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories twice a year.
Education
Bacherlor: Engineer in Electronic technician Devry University - Miramar, Fl
Bachelor: Business Administration A.I.U - Weston, Florida
Skills
  • Excellent customer service skills
  • Customer relations
  • Goal-oriented
  • Strategic thinker
  • Staff training and development
  •  Best Shrink .42% in 2009​ -Pacific Sunwear
  • Best improvement in Sales +32% in 2013 -Charlotte Russe Pembroke Pines
  • Best Shrink in the District 2014  0.99%  -Charlotte Russe West Palm Beach
  • Best Shrink in the District 2015. 0.88-Charlotte Russe
  • Personnel development
  • Merchandising
  • Detail-oriented
  • Mathematical aptitude
  • Loss prevention
  • Teamwork Achievement in 2010 -Pacific Sunwear
  • Legacy Award Top 50 Store Managers in Nation in 2013 - Charlotte Russe Pembroke Pines
  • Best Shrink improvement the District 2014 -Charlotte Russe

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Professional Skills
  • Coaching, Developing and Training        
  • Customer Service Excellence
  • Creative Problem Solver
  • Works Well Under Pressure 
  • Strategic Thinker 
  • Store Operations  
  • Shrink Control/Loss Prevention   
  • Budget ControlVisual
  • SkillsInventory Management   
  • Networking/Recruiting 
Experience
05/2018 to Current
Store Manager Call It Spring El Paso, TX
  • Managed all aspects of the store as a whole. Sales, Operations, Loss Prevention, Visual Presentation, Inventory and Customer Service.
  • Provided prompt and courteous Customer Service to every customer in order to maximize sales while promoting the company's image of quality and professionalism.  
  • Hired and trained all new associates and managers on every aspect of the store.
  • Increased sales budget by 2.82% the month of June, 31.8% in July and 4.8% the month of August. 
  • Achieved highest percent of Shoe Care in District 14 weeks straight. 
  • Managed staff of 3 Sales Leads and 5 Sales Associates. 
02/2018 to 05/2018
Assistant Store Manager Hot Topic El Paso, TX


  • Work in partnership with SM to make sure that the business runs smoothly and effectively at all times and always to company standards. 
  • Hired and Trained new Part Time ASM Blanca in all aspects of the store; Operations, Loss Prevention, Visual Presentation, Sales, People Development. 
  • Responsible for the Development of ASM Abbie and Blanca. 
  • Focus on People Development and Coaching in order to have team members perform their best at all times. 
  • Implemented new LP procedures to help reduce shrink in store. 
  • Responsible for the Visual DOR. 
  • Helped increase Plan sales by 13.3% for the month of March.
  • Act as Store Manager in absence of SM.
08/2016 to 11/2017
General Manager A'GACI El Paso, Texas
  • Lead three different locations as GM; CLV $6M, SUN $2.5M and MSV $1M.
  • Responsible for overseeing total integrity of store: People development, Scheduling, Payroll, Visual Presentation, and Sales.
  • Developed Liliana Elizalde and Valerie Weakly to take on next role of SM.
  • Developed Lucero Rodriguez to take on the next role of Co-Manager at CLV, Vanessa Carlos to the role of Floor Supervisor and Senta Foots to take on the next role of Co-Manager in MSV within two months.   
  • Hire, train, develop and evaluate team members in all aspects of the business to follow and adhere all A'GACI policies and procedures.
  • Achieved multiple 100% Secret Shop scores in two Locations.
  •  Helped train new SM for California District. 
  • Propelled MSV into 1M Yearly Sales Bracket and increased budget sales by 4.9% in the month of December 2016. 
  • Maintain a YTD ADS of $58.02 and UPT of 4.09 at CLV.
  • Mentor and coach every team member to elevate selling culture and customer experiences. 
  • Provided great costumer experiences and resolved all problems at the store level. 
  • Shared vision, mission and a passion for the brand. 
  • Lead District in absence of District Manager.
11/2015 to 08/2016
Lead Co-Manager A'GACI El Paso, TX
  • Worked in partnership with the General Manager to oversee the Sales and Operations of a projected 6M Annual Store.
  • Developed potential associates to the next level of responsibility.
  • Coached and motivated the whole staff.
  • Contributed to the development of Stephanie Lopez, CoM at CLV and Liliana Elizalde, CoM at MSV. 
  • Excelled in maintaining customer experience excellence and building customer relationships.
  • Held interviews and conducted new team member training.  
  • Promoted from Co-Manager to Lead Co-Manager in 4 months.
  • Helped manage a staff of 40 Fashion Consultants, 5 Floor Supervisors and 3 Co-Managers.
  • Helped in the Training of two Managers for the Arizona market
  • Traveled to two stores in the District to support when they were in need of managers.
  • Lead the Store in absence of GM. 
05/2015 to 11/2015
Assistant Store Manager Of Operations Forever 21 El Paso, TX
  • Supported the Store Manager in the accountability of all Leadership, Sales Performance, Operational Discipline, Team and Talent Management, Customer Service, and Visual Execution of a 7.5M store.
  • Coached and developed every Sales Associates to perform their job duties precisely and consistently to the best of their abilities.  
  • Contributed to the training of multiple SM's for our District and Region. 
  • Supported a struggling store in the Dallas Market. 
  • Interviewed and trained new Sales Associates. 
  • Was in charge of all Loss Prevention aspects of the store: LP Audits, Communicating Shrink Results and Training of proper LP procedures. 
  • Promoted from Lead of Service to Manager of Service and Training within 2 months, and Manager to ASM of Operations within 3 months.
  • Acted as Store Manager in absence of SM. 
Education
2 Years : Architecture El Paso Community College - El Paso, TX
References
  • Miriam Sifuentes
  • Denise Cedeno
  • Audrey Hunt
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Objective

Looking to obtain an entry-level dental assistant position where I can dedicate my knowledge and skills to care for patients and assist the dentist. I plan on using this experience to further my career in the dental field.

Skills
  • Superior customer service skills
  • Great organizational skills
  • Team Player
  • Excellent eye for detail 
  • Friendly demeanor
  •  Active listening and critical thinking skills
  •  Willingness to update knowledge to remain up-to-date with current practices
Experience
08/2018 - Current Sport Clips Inc. Overland Park, KS
Assistant Store Manager

Since I've been assistant manager, I have helped our team increase the overall ranking of our store to become one of the top five (out of 30) Sport Clips in the Kansas City area in a period span of one quarter. Here are some of my main duties:

 

  • Ensure that all operations run smoothly on a day-to-day basis
  • Make individual goals for each team member on a weekly basis in order for work performance improvement
  • Help coach team members on ways they can achieve those goals
  • Create weekly schedule for team members and assign cleaning duties to them according to their specific abilities
  • Monitor cash intake and deposits daily
  • Maintain store appearance in order to provide welcoming atmosphere
  • Create quarterly goals as an overall store
  • Ensure that all clients are satisfied at the end of their service(s)
09/2016 - Current Sport Clips Inc. Overland Park, KS
Hairstylist

As a hairstylist, it is my responsibility to:


  •  Use interpersonal skills to treat clients how they want to be treated
  •  Recommend products to customers to meet current needs or resolve specific concerns
  •  Complete continuing education and training classes to stay up to date with new trends and techniques
  •  Monitor client satisfaction to maintain 100% positive ratings
  •  Build trust with my clients by learning their preferences and inquiring about their daily activities/lifestyle
  •  Use reflective listening skills to help address any concerns that clients may have
  • Ensure that each client in my care is satisfied with service(s) provided 
08/2013 - 09/2016 First Presbyterian Chid Care Center Liberal, KS
Daycare Teacher
  • Supported children's emotional and social growth
  • Encouraged healthy interaction with classmates
  • Taught children foundational skills such as colors, shapes and letters
  • Created a monthly developmentally appropriate lesson plan
  • Carefully monitored children's play activities
  • Encouraged early literacy by having daily story time and alphabet games
  • Presented hands-on curriculum that accommodated all learning styles
Education and Training
Overland Park, KS
Associate of Applied Science in Dental Hygiene Johnson County Community College
2014 Liberal, KS, United States
Associate of Science Seward County Community College/ATS
2015 Liberal, KS, United States
Cosmetology Seward County Community College/ATS