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Summary
High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.
Skills
  • Superb sales professional
  • Persuasive communication expertise
  • Conflict resolution skills
  • Inventory control procedures
  • Customer Needs Assessment 
  • Organized
  • Reliable
  • Outstanding communication skills
Accomplishments
 
  • Acquired the most yearly "Above and Beyond” responses from Customer Service survey responses 4 years in a row
  • Team placed 3rd in district for the highest sales in Canada for a well known Fragrance in 2015
  • Team placed 12th in all of Western Canada for the Look Good and Feel Better Spring Campaign in 2016 
  • Had the least staff turnover in the Cosmetic Department for Cromdale Shoppers for 3 years as Cosmetic Manager
Experience
Cosmetic Manager 05/2013 to 07/2017 Shoppers Drug Mart Edmonton, Alberta
  • Managed 3 staff 
  • Held each team member accountable for achieving brand and performance goals.
  • Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Managed projects according to timeline and seasonal changes.
  • Contacted new and existing customers to discuss how their needs could be met with specific products and services.
Beauty Advisor 04/2011 to 05/2013 Shoppers Drug Mart Drumheller, Alberta
  • Helped customers select products that best fit their personal needs. 
  • Processed and maintained organized stock shelves.
  • Shared product knowledge with customers while making personal recommendations.
  • Consulted with customers on the latest styles and trends.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Processed all sales transactions accurately and in a timely fashion.
  • Informed customers about sales and promotions in a friendly and engaging manner.
Sales Associate 09/2018 to Current Marshalls Kingsway Garden Mall,, Edmonton, AB Met incoming customers and provided immediate assistance.
Listened to customer needs and preferences to provide accurate advice.
Completed purchases with cash, credit and debit payment methods.
Increased purchase totals by recommending additional items.
Reviewed purchases for fraudulent activities.
Worked flexible schedule to accommodate changing customer levels.
Answered incoming telephone calls with professional and knowledgeable responses.
Set aside on-hold reservations.
Created attractive displays.
Education
Vendor Product Training Edmonton, Alberta Attend Vendor training schools twice a year focusing on all new cosmetic products and new vendors lines coming into the store.
2016 Cosmetic Managers Convention Toronto, Ontario, Canada
2015 Cosmetic Vendor Trade Show Edmonton, Alberta, Canada
2014 Cosmetic Managers Convention Toronto, Ontario
This resume is created in 7 minutes.
Professional Summary

Effective team leader and problem-solver with 7 years experience in retail. Seeking to apply expertise and experience in management to take on a challenging new role with a growing team.

Skills
  • Team leadership
  • organization
  • Conflict resolution
  • Verbal and written communication
  • Self-motivated
  • creative
  • event planning
  • Time management
  • email and social media communication
  • database management
  • Staff development
  • Project management
  • Budgeting and finance
  • Client assessment and analysis
  • Customer service
  • Cash handling
Work History
July 2018-Current Team Lead | Backstage Macy's | White Marsh, MD
  • Support manager in communicating priority and direction to the sales  team.
  • Execute mark downs and follow up with team members to ensure compliance.
  • Assist in merchandise movement based on stock assortment  and seasonal changes.
  • Partner with receiving team to ensure timly delivery and process of merchandise.
  • Maintain overall recovery standards of the store. 
  • Driving credits and coaching.
July 2012-July 2018 Lancome Cosmetic Manager | Macy's | white Marsh, MD
  • 2013 magic award winner
  • Train and coach beauty advisors. 
  • Develop and Implement business driving events.
  • Partner with receiving team to process stock. 
  • Communicate with vendors.
  • Review and analyze sales.
  • Ensure counter productivity.
  • daily order fulfilment.
October 2004-July 2010 Assistant House Manager | Stanford house Assisted living | Catonsville, Maryland
  • Supported house manager with daily operational functions.
  • Ensure services are in compliance with boarding home regulations, state and federal regulatory requirement.
  • Performed initial client assessment and analysis to begin enrollment process.
  • Supervise medication technicians, training and development. 
  • Performed patient quality surveys.
February 2006-April 2009 Medical Assistant/ medication technician | Hilltop Recovery Center | owings mills, Maryland
  • Worked directly with Doctor to assist patients in the detoxification process.
  • Responsible for distribution of medication to patients.
  • Performed initial client intake assessment to begin enrollment.
  • Supported patients with education and healthcare practices.
  • ensured a healthy and safe environment for all program participants.
Education
2010 certification of Esthetics: Esthetics, skincare and makeup Steiner institute of Esthetics, linthicum heights


2004 certification of medical assistant: Medical assistant Medix School, Towson, MD


  • Coursework includes: Speech, Communication, medical terminology and phlebotomy.
  • Continuing education in CPR and Defibrillation.
1999 High School Diploma Walbrook high school, Baltimore, MD
  • Student yearbook committee
  • Cheerleader
  • Coursework in Criminal Justice 
Current Science in Business University of Phoenix, Tempe, AZ
This resume is created in 7 minutes.
Professional Summary
Reliable Supervisor bringing expertise in inventory, personnel and project management. Ready to apply 4 years of experience and strong communication, planning and problem solving abilities to dynamic new role.

Childcare provider equipped with real life experience as a loving mother of 2 children. Offers genuine care, home-cooked meals and a family-friendly environment.  Trained in early education program development.  Offered child a unique and dynamic range of daily activities.
Skills
  • Customer service focus
  • Self-sufficient and confident
  • Positive and optimistic
  • Product knowledge
  • Opening and closing procedures
  • Inventory management
  • Staff training and development
  • Stocking
Work History
Nanny, 01/1996
Diane Williams – Torrance, Ca
  • Organized and engaged in recreational and educational activities. 
  • Established a safe play environment for the child.
  • Engaged with child to build a positive relationship.
  • Helped develop the family's schedule to maintain household order.
Nanny, 03/2018
Renee and James Bottom – San Pedro, Ca
  • Promoted language development skills through reading and storytelling.
  • Safely transported children to and from school, medical appointments and extra-curricular activities.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Helped develop the family's schedule to maintain household order.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Established and maintained a safe play environment for the children.
  • Communicated with parents about daily activities and behaviors.
Cosmetic manager, 05/1999
Walmart – San Bernardino, CA


  • Cross-trained and backed up other customer service managers.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Trained staff on operating procedures and company services.
   
Nanny, 09/1993 to 08/1996
Diane Williams – Torrance, CA
  • Offered parents detailed daily reports that outlined their child's day.
  • Addressed behavioral and learning issues with parents and daycare management staff.
  • Managed general housekeeping duties including feeding, diapering, resting, cleanup, etc.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Promoted language development skills through reading and storytelling.
  • Administered medication and minor first aid to sick and injured students.
  • Dressed children and changed diapers.
  • Communicated regularly with parents about daily activities and behaviors.
  • Sparked imagination by helping children discover new things each day.
Babysitter, 07/1992 to 05/2000
Suzanne Grudnitski – Torrance, Ca 90503
  • Promoted language development skills through reading and storytelling.
  • Safely transported children to and from school, medical appointments and extra-curricular activities.
  • Helped develop the family's schedule to maintain household order.
  • Managed household staff while parents were away.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Established and maintained a safe play environment for the children.
  • Communicated with parents about daily activities and behaviors.
  • Encouraged children to be understanding of and patient with others.
  • Regularly traveled with the family to help with vacation activities and childcare.
Education
GED: 1992
Hamilton Adult School - Torrance, CA
General, 1
Mira Costa High School - Manhattan Beach, CA
GED: 1992
Hamilton Adult School - Torrance, CA
ECE Certificate: ECE, 2016
El Camino College - Torrance
  • Early Childhood Education Certificate (18 units)

 

 

 

 

References:  Diane Williams-

                   Suzanne Grudnitski-

CDEV Certificate: Child Development, 2016
El Camino College - Torrance, CA
This resume is created in 7 minutes.
Summary
I am a talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all incentive goals. I work well independently and with a team. Detail oriented and strong communication skills verbal or message format.
Highlights
  • Superior communication skills
  • Cheerful and energetic
  • MS Office proficient
  • Flexible scheduling
  • Effective team player
  • Superior organization skills
  • Staff training and development
  • Resolution-oriented
  • Dependable and reliable
Accomplishments
Developed highly effective sales training strategies as Sales Manager of a 9-person team and a 12 person team.
Circle of stars recognition winner.
Star performer winner.
Compliance 94% acceptable rating and 95%.
Recognized for most balanced performance.
And other achievements available upon request,

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Experience
Personal Banker 2 Jun 2016 to Current
 Wells Fargo － Northfield, MN
  • Complete road map of customer financial priorities
  • Managing appointments and walk in traffic
  • Leading by example in all incentive metrics
  • Communicating and working with partners based off customer need
  • Participate in monthly and quarterly company directives
  • Updating and informing management of customer concerns also escalation of customer feedback
Loan Servicing Specialist II Oct 2017 to Current
 Freedom － Tempe , Az
  • Managing inbound calls and adherence
  • Updating clients on loan process and funding
  • Answering questions in a timely manner and respond to incoming mail
  • Client surveyed, currently at 8.9 out of 9
  • Directing clients to correct department and warm transfering
  • Following all policy and procedures outlined for us by supervisor
  • Helping new team members to be successful and grow
Preferred Sales Specialist Jul 2017 to Oct 2017
 Bank of America － Chandler , Az
  • Manage inbound calls and clients questions
  • Provide recommended products to help clients achieve financial success.
  • Fully verify and protect client information
  • Required disclosure updates
  • Measured on metrics of sales and schedule adherence
  • Multiple system knowledge
  • Surveyed on customer satisfaction
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Store Manager Jun 2014 to Jun 2016
 Wells Fargo － Faribault , MN
  • Manage retail sales and service teams/team leads
  • Liaising with team members, partners and other departments to form a cohesive working unit and build relationships
  • Coaching, behavior modeling, motivating, mentoring and ongoing training of team members and service manager to further development
  • Performance reviews and salary maintenance for platform team members and service manger, all direct reports
  • Interviewing and hiring of team members
  • Handling customer issues both in person and over the phone
  • Scheduling and staffing of platform team
  • Daily, weekly, monthly and quarterly reporting by way of e-mail, telephone, in person meetings, 1:1's
Assistant Store Manager Jul 2013 to Jun 2014
 Wells Fargo － Northfield, MN
  • Lead morning huddles to educate and motivate team members around current promotions, compliance, etc.
  • Scheduling platform team members to meet store/customer needs
  • Assist with coaching both tenured and new team members and providing feedback
  • Leading by example in both attitude and performance
  • Utilizing management resources on our various systems to identify gaps and support team members
  • All personal banker duties and metrics
Personal Banker Apr 2012 to Jul 2013
 Wells Fargo － Faribault , MN
  • Opening and maintenance of client accounts
  • Outbound calling, working directly with tellers to drive sales and appointments and taking in walk in clients
  • All aspects of customer service and solutions recommendations
  • Researching issues for both customers and fellow team members
  • Assisting co-workers
  • Deeping relationships with customers

    
Teller Oct 2011 to Apr 2012
 Wells Fargo － Faribault , MN
  • Accurate and timely transaction processing
  • Contributions, walkovers and referral generation
  • Forging relationships with both customers and co-workers
Daycare Jun 2006 to Aug 2012
 Troy and Beth Stapek － Northfield , MN
  • Provide care to five children on a part time basis.
Waitress/Customer Service Jun 2006 to Jun 2012
 George's Vineyard － Northfield , MN
  • POS system
  • Customer Service
  • Multi-tasking between preparation of foods and serving customers
  • Training of new hires
  • Flexible scheduling
  • Consistent in conversing with customers
Clinic cosmetic manager Nov 2002 to Jun 2006
 Bloomingdales － Bloomington , MN
  • Met all incentive metrics
  • Managed scheduling of team
  • Lead groups around product presentation of existing and new company directives
  • Had highest pre-sell of Bloomingdales in our twice a year gifting event
  • Customer service excellence
Education
High School Diploma 2000 Maple Grove Senior High － Maple Grove, MN, USA
Emergency medical technician 2000 North Hennipen Technical College － Brookly Center, MN, USA

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