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Dependable Accounts Receivable Clerk offering 5+ years in related roles and a deep understanding of professional etiquette. Seeking to bring knowledge and experience to a new role with a growing team.

  • Reliable and punctual
  • Reliable team worker
  • Neat, clean and professional appearance
  • Math and language skills
  • Delivers exceptional customer service
  • Proven leader
  • Excellent multi-tasker
  • Payment coordination
  • GL entries
  • Account Reconciliation
  • Customer relations
  • Recognised by peers and management for going above and beyond normal job functions.
  • Appreciated by many different customers for excellent customer service help given and great handling of their goods. ·
  • Appreciated at work for proficiency and accurateness of recording transactions.
  • Received compliments from customers for providing an efficient and excellent service to satisfy their needs.
  • Appraised by the Supervisors for accurate work handling.
02/2016 to Current
Accounts Receivable Clerk Calgary Co-op Head Office

Main Responsibilities:

  • Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers of each and every store of Calgary Co-op.
  • Resolves valid or authorised deductions by entering adjusting entries.
  • Provide information and guidance to the Customer Service officers of the stores to accurately enter data of sales and promotions.
  • Updates receivables by totalling unpaid invoices.
  • Maintains records by microfilming invoices, debits, and credits.
  • Protects organisation's value by keeping information confidential.
  • Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
  • Recorded cash, checks and credit card transactions to complete customer payments.
  • Developed process improvement initiatives to ensure timely and consistent receipts for organization.
  • Reconciled 3rd party pharmacy accounts, documented payments.
  • Processed monthly payments, researched payment discrepancies and prepared monthly reports.
07/2014 to 02/2016
Customer Service Cashier Calgary Co-op- Mcleod Trail Food Store
       Main Responsibilities:
  • Handling of Customer merchandise, questions, requests, and complaints.
  • Operating the Customer Service Checkouts and cleaning the area.
  • Performing all aspects of stocking and display functions in an efficient manner.
  • Opening and closing duties, security system checks, mail sorting, collecting money from vending machines, maintenance of donation log, bulletin boards and communicating various public announcements.
  • Attracts potential customers by answering product and service questions; suggesting information about other services.
  • Assist in training staff.
Communication skills
Time management skills
Persuasion skills
Skills to handle and understand specialist retailing software and equipment.
High School Diploma: Mathematics St Sebastian's Convent - Sri Lanka Kandana, Colombo, Sri Lanka
Expected in 2021
Business Administration Diploma in Accounting Southern Alberta Institute Of Technology
This resume is created in 7 minutes.
Professional Summary

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Over fifteen years customer service experience, both directly as well as indirectly. Skilled call center professional versed in customer support protocols for At&t, Comcast, and other telecommunication businesses. Bring extensive high-call volume experience spanning years working with all types of consumers. Superior computer skills and telephone etiquette.

  • Highly dependable
  • Exceptional communication skills
  • Active listening

  • Creative problem solver
  • Multi-task
  • Quick learner
Work History
American River College Front Office Receptionist | Sacramento, CA | March 2017 - June 2018
  • Received and routed business correspondence to correct departments and staff members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Identified visitors' needs to offer solutions and information.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Greeted and verified student's information before directing guests to appropriate areas or answering questions.
  • Maintained transaction security checking payment cards against identification.
  • Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts.
  • Maintained well-organized and efficient administrative offices with stocked supplies to meet expected demands.
  • Scheduled appointments, forwarded phone calls and completed transfers on multi-line office phone.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Servicom Customer Service Representative | Machesney Park, IL | August 2010 - November 2013
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Responded to customer requests for products, services and company information.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Answered customer telephone calls promptly and in appropriate manner.
  • Performed data entry with pc to record call notes, suggestions and questions.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
  • Recorded actions taken, issues resolved and customer's satisfaction information to effectively manage customer accounts.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Entered orders into computer database system.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Logli Supermarket Cashier | Rockford, IL | September 2007 - April 2009
  • Wait on customers
  • Run cash register
  • Assist customers with general customer service
  • Train new cashiers on procedures, customer service and sales techniques.
  • Close store
OmniSource Staffing Product Packer | Evansville, IN | February 2003 - August 2006
  • Run injection molding machine
  • Remove parts from molding machine
  • Inspect & pack molds for shipping
Social Science American River College Sacramento, CA
High School Diploma Grant Joint-Union High School Sacramento, CA | 94\'
This resume is created in 7 minutes.

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

  • High customer service standards
  • Conflict resolution proficiency
  • Strong problem solving ability
  • Dependable
  • Attention to detail
  • Fast learner
Customer Service Specialist 08/2017 to Current Waste Managment Phoenix, AZ
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Promoted to Eagle after 9 months as an agent
  • Promoted to BC Agent after 1 year of employment
  • Promoted to Falcon after 1 year
  • As an Eagle assisted in training and development of 9 classes
  • Consistently maintained a 4.5 average VOC score for 18 months
  • Awarded CE Spotlight
Customer Service Representative 10/2015 to 07/2017 TeleperformanceUSA Sierra Vista, AZ

Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Met or exceeded quality goals as defined by client standards.

Lead Tape Operator 11/2003 to 07/2014 Pomeroy IT Solutions Inc Phoenix, AZ
Managed team of 10 team members. Organized labor to ensure efficient productivity.
 Worked on large enterprise and business critical applications. Oversaw local IT infrastructure including servers, security, networking, storage systems and desktops.
Oversaw audits of data stored onsite and offsite increasing audit compliance from 95% to 100%.
Tape Librarian 04/1997 to 07/2014 IBM Phoenix, AZ Recorded data for off site storage. Maintained data shipping records for accuracy and audit purposes. Developed training materials for new business. Monitored and supported mainframe servers for accurate data updates.  
Professional Training
N/A: Travel and Tourism Collee of DuPage Wheaton, IL, USA
This resume is created in 7 minutes.

Optimistic leader that loves making and completing goals, building others up along the way.

  • Focused on customer satisfaction
  • Skilled at multi-tasking
  • Conflict resolution techniques
  • Team management
  • Attention to detail 
  • Training
  • Starting at the bottom of a cleaning company, with no prior experience, and working to earn the position as Lead Trainer all within 6 months.
  • Lead Trainer at the top rated cleaning company, at the time, in Fort Worth
  • I successfully started and run my own maid service. Putting me in charge of sales, marketing, customer service and hiring.
Battlefield Frontlines Hurst, Tx Front Counter Management 07/2015 to 02/2017
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by executing communication and interpersonal strengths.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items according to FIFO.
Fuzzy's Taco Shop North Richland Hills, TX Cashier Customer Service 02/2017 to 08/2017
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Restocked workstation with supplies and ensured out of stock items were communicated to management.
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
  • Completed opening, closing and shift change tasks to promote store efficiency.
Two Maids & A Mop north richland hills, Texas Maid 08/2017 to 06/2018
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens and removing trash.
  • Followed proper handling procedures for chemical cleaners and equipment to prevent damage to floor and fixtures.
  • Interacted positively with residents while cleaning apartments and common areas.
Self Maid Cleaning North Richland Hills, Texas Owner/Operator 06/2018 to Current
  • Manage all legal paperwork and documents involving the state, insurance and taxes.
  • Sales and marketing
  • Set, updated and enforced policies to maintain consistency and quality at all levels.
2017 Birdville High School, North Richland Hills, TX, Unites States