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Professional Summary

Dedicated management & communications professional utilizing innovation and creativity in short term project management and long term business operations. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.

Skills
  • Communications director across local, regional and international company structures and departments
  • Client relations and account management for company partners, with focus on interpersonal approach and long-term positive partnership outcomes
  • Inter-departmental communications and strategic direction for cohesive, cooperative outcomes
  • Project planning/execution and long term company development and strategy with focus on mission and value
  • Budgeting and forecasting for business operations and events, production line creation
  • Skilled in fostering and contributing to a positive, energetic work environment
Work History
Director of Operations, 08/2011 to Current
IndieCade1081 Amoroso Dr., Venice, CA 90291
  • Responsible for company communications across departments, working with internal staff, partners, chairs, developer community and marketing teams to achieve annual goals
  • Partnership acquisition, and account maintenance, ongoing client relations 
  • Provide direction for company growth, strategy and objectives, with a focus on mission and dedication to developer community
  • Responsible for daily company operations, including but not limited to staff oversight, implementing milestones, overseeing project calendars and maintaining company databases
  • Overseeing all hiring at IndieCade including writing job postings, scheduling and running interviews. Preparation of contracts, scope of work memos and RFP's
  • Oversee event production on all annual events and act as core producer on IndieCade E3 Showcase and IndieCade East. Responsible for budget oversight, billing and account reconciliation
Legal Assistant, 10/2008 to 07/2010
Shaver Korff & CastronovoLos Angeles, California, United States
  • Prepared attorneys for trial and organized files into exhibit documents and itemized trial materials
  • Ordered, tracked and maintained subpoena database and files
  • Maintained classified case files and expert testimony documents
  • On site trial support, tracking and voir dire analysis and strategy
Intern, 12/2007 to 08/2008
Columbia University Department Of PsychologyNew York, NY
  • Lab research assistant providing support for studies in visual masking and confidence ratings to determine localization of awareness in pre-frontal cortex neurons
  • Scheduling subjects, administering study and managing data
Office Manager, 01/2007 to 05/2008
Robert Kahn ArchitectsNew York, New York, United States
  • Coordinated logistics and materials for board meetings, committee meetings, and CEO communications, calendar and travel
  • Managed vendors, implemented internal organization strategy, and assisted in fostering positive, cohesive work environment
Education
Bachelor of Science: Theater, 2002
Northwestern University - Evanston, IL

High School Diploma Harvard-Westlake High School
Additional Information
  • Completed post-baccalaureate and graduate courses in developmental neuroscience at Columbia University (2007-2008) and the University College of London (2010-2011)
  • Intermediate Spanish skills (speaking, reading, writing)
  • Experienced artist with focus in printmaking (www.erinshaverprints.com)
  • Extensive world travel and exploration
This resume is created in 7 minutes.
Professional Summary

Delivers results focused management, offering years of progressive hospitality leadership experience. Accomplished and passionate about helping companies improve operational efficiency, team productivity, employee retention and motivation. Hands-on leader with exceptional organizational, critical thinking and prioritization skills. Excellent at learning new concepts quickly, time management, and works happily under pressure.

Skills
  • Operations & Property Management
  • Training & Development
  • Project Management
  • Food & Beverage Operations
  • Risk Management & Compliance
  • Human Resources Management
Professional Experience
Director Of Operations 02/2018 to Current
Intercontinental Hotel Group, IHG New York, NY
  • Oversee operations for Front Office, Engineering, Risk Management & Compliance and Food & Beverage Departments including recruitment, training, development, scheduling and supervision.
  • Direct Hotel operations focused on attainment of key business metrics set by Global HQ, implementing continuous improvement initiatives, updating standard operating procedures with 23 direct reports.
  • Cultivated strong business relationships with clients, guests, and staff to increase overall experience, satisfaction and retention rates while maintaining budget. 
  • Manage 40 team members across 4 department resulting in an 15% increase in revenue while exceeding all metrics goals set forth.
  • Negotiated and finalized contracts with new and existing vendors decreasing costs by 10%.
Global Operations Consultant 01/2018 to Current
Rehabilitation International, NGO/Nonprofit United Nations Plaza, NY
Global Operations Officer 12/2015 to 01/2018
Rehabilitation International, NGO/Nonprofit United Nations Plaza, NY
  • Lead headquarters HR initiatives, project management, event planning, and administrative functions.
  • Redesigned operations, project management and collaboration with outsourced accounting and legal firm resulting in 13% decrease in overall costs.
  • Administer and oversee major gifts, membership development, donations and relationships.
  • Supervise and develop profit & loss, budgeting and forecasting financial reports.
  • Manage complex cross sector engagements between nonprofit executives, corporate associates and international government agencies. 
Business Partner, F&B Delegate Events 06/2012 to 10/2016
Morgans Hotel Group/ SBE, Luxury Hotel Group New York, NY
  • Managed events up to 800 guests for life cycle of planning process, and ensured the execution of food and beverage services, satisfaction, and guest safety.
  • Determined staffing requirements, recruitment, training, collective bargaining and organizational development and effectiveness for multiple venues and restaurants.
  • Set forth and implement departmental policies, goals, objectives and procedures.
  • Partnered with HR and accounting to ensure accuracy of policies in accordance with union collective bargaining agreement. 
Special Events & Operations Manager 06/2008 to 05/2012
The Inn at Irving Place, Boutique Luxury Hotel New York, NY
  • Coordinated with clients from various industries to create ideal event, preparing proposals, accommodating special needs while managing all financial and budgeting aspects.
  • Coached and organized training of new staff and development through course of employment.
  • Managed operations of all front of house and back of house staff to ensure complete customer satisfaction while being gracious, attentive, authentic and accountable.
Operations Manager 08/2006 to 08/2010
JMP Properties LLC, Property Management Company Brooklyn, NY
  • Managed 18 multi-family buildings, with key responsibilities of tenant issue resolution, administered life cycle of tenant and project management.
  • Supervised and directed HR process for employees including payroll, benefits, recruitment, training and employee relations.
  • Coordinated all building repairs and inspections. Screened and prepared all lease agreements and facilitated collaboration with legal and accounting.
Special Events Coordinator 09/2003 to 08/2006
Magnetic Media, Digital Media Company New York, NY
  • Interacted with clients and utilized organizational skills to arrange and coordinate special events, receptions and conventions.
  • Advanced administrative support of CEO and CFO by reorganization and restructure in order to increase productivity and improve overall office environment.
Administrative Assistant 06/2002 to 08/2003
Pace University New York, NY
  • Administrative support to the Executive Vice President & Provost, by collaborating with faculty regarding employment, contracts, tenure, problem resolution and labor relations.
Administrative Assistant 04/2001 to 05/2002
Goldman Sachs New York, NY
  • Provided administrative support to firm partners and the Horace W. Goldsmith Foundation.
Education
Bachelor of Arts: History/ Psychology 2005 The City University Of NY - CUNY - NY, NY
Associate of Arts: History/Psychology 2002 Pace University - NY
Accomplishments
  • FLSD, EAP, & Active Shooter Certified
  • United Nations Delegate
  • Volunteer for Sean Casey Animal Rescue
  • NYRR member/ Completed NYC Marathon
  • Team Leader for Team for Kids fund raiser
  • National Italian Achievement Award recipient
  • BAC Treasurer of Pace University
This resume is created in 7 minutes.
Professional Summary
Highly motivated leader and strategic planner with 8 years of experience in a fast paced product distribution environment. Ability to analyze distribution strategies to help drive revenue growth by increasing efficiencies and reducing costs.
Skills
  • Budgeting and finance
  • Project management
  • Team leadership
  • Process implementation
  • Staff development
  • Risk management processes and analysis
  • Manhattan WMS
  • Self-motivated
Work History
05/2018 to Current
Associate Director of Operations Cigars International Bethlehem, PA
  • Oversee multiple departments: e-commerce fulfillment, samplers, replenishment, projects, and maintenance across three shifts
  • Successfully integrated new acquisition into our business by planning and executing project and labor plans
  • Accountable for both warehouse and facility P&L's
  • Established accountability program which led to a 10% increase in productivity year over year
  • Developed a performance coaching program to help coach lower performing employees while sharing best practices of top performers which led to a decrease in turnover by 7% in 2019
  • Manage relationships/contracts with both internal and external partners/vendors
  • Collaborate with leadership to build an environment of collective responsibility and accountability
  • Maintained 99.5% on time shipping YTD in 2019 with an order increase of 40% with the new acquisition
  • Implemented and trained employees on a new production line which decreased COGS by $43k in two months and increased throughput by 18%
  • Plan and execute successful integration strategies to accommodate new business acquisitions
  • Partner with center of excellence to drive continuous improvement initiatives throughout each department
01/2015 to 05/2018
Operations Manager FedEx Supply Chain Kutztown, PA
  • Manage a 435,000 square foot, food grade distribution center as a 3PL provider for KIND Snacks
  • Lead a team of 4 supervisors and 75 teammates across 3 shifts
  • Formed a partnership with our customer which helped us exceed all service level agreements from 2016-2017
  • Responsible for the overall safety, quality, performance, and customer experience of the operation
  • Drove continuous improvement initiatives resulting in $199,000 in savings over a period of 10 months
  • Ensure, through succession planning, that teammate bench strength is developed to successfully meet organizational long term commitments
  • Implemented several cost saving initiatives which resulted in $641,000 in customer savings throughout fiscal year 2017
05/2014 to 09/2015
Inventory Control Manager NFI Industries Kutztown, PA
  • Managed up to 19 employees in both inventory control and operations at a 3PL facility
  • Partnered successfully with both inbound and outbound operations to develop new processes and procedures to improve overall inventory health
  • Efficiently interviewed and hired 100+ employees to prepare for Amazon\'s peak season
  • Maintain a 99.3% daily inventory accuracy at Amazon and 99.7% accuracy at Juicy Juice
  • Decreased customer order cancellations, due to lost inventory, by 20% in a period of 3 months
  • Decreased damaged and expired juice by 10% over a two month period
08/2009 to 05/2014
Inventory Control Supervisor Construction Specialties, Inc Hughesville, PA
  • Supervised up to 8 employees in the inventory department
  • Managed $15 million worth of inventory at a manufacturing facility
  • Coordinated annual physical inventories which involve the scheduling and planning of job duties for 125 or more people
  • Developed a cycle count program which increased inventory accuracy from 50% to 95% in two years
  • Used an AS400 system for material resource planning
  • Created and maintained many standard operating procedures and work instructions for the company
Education
Bachelor of Science: Business Management Bloomsburg University - Bloomsburg, PA

Business Management Marketing Management

Certifications

Currently studying to become APICS CPIM certified

This resume is created in 7 minutes.
Professional Summary
Experienced, results-focused management professional driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills. 
Skill Highlights
  • Fluent in Spanish 
  • Operations management
  • Accounts Payable/Receivable
  • Payroll/Records Management
  • Excellent Customer Service and Client Relations
  • Supply Inventory Control
  • Cross-functional team management
  • Policy/program development
  • Staff training
  • Microsoft Office Proficiency
  • Act Sage Database
  • Intuit Quickbooks
Experience
Director of Operations Feb 2016 to Current
iSER Consulting Fishkill, NY
  • Develop, implement and monitor programs to maximize customer satisfaction 
  • Adjust scheduling conflicts and handles unexpected matters, provide IT support
  • Produce client invoices, receive and view payments, billing, processes and tracks expense reports
  • Coordinate and attend team meetings, prepare agendas and minutes 
  • Responsible for HR compliance, new hire and terminated employee protocol, process employee files and payroll 
  • Serve as mentor to junior team members 
  • Establish and execute budget plans, and project status tracking plans
  • Surpass revenue goals in four consecutive quarters 
  • Develop department's first incentive performance plan which motivated staff and resulted in a 23% increase in sales 
  • Create training manuals targeted at resolving even the most difficult customer issues
Clinical Technical Operations Coordinator Jan 2014 to Dec 2016
Polymedco, Inc. Cortlandt Manor, NY
  • Supported and facilitated professional growth of Executives, Management, Laboratory and Engineering Technicians
  • Directed, controlled, and increased productivity; coordinated department functions   
  • Performed various administrative duties, including data entry and document preparation
  • Created detailed reports summarizing data collected in the laboratory for the research and development, regulatory affairs and marketing teams. Routinely performed medical laboratory tests, procedures, experiments and analyses to provide data for clinical research studies 
  • Coordinated organizational training needs and customer information processes
  • Worked collaboratively with the healthcare team to ensure developmental policies are identified and maintained
  • Provided front line contact with, and analyze incoming customer calls, provide requested information
  • Upgraded the Quality Control Program to an on-line program to allow clinical  laboratories to monitor test results
  • Established a healthy lifestyle by creating a Weight Watchers group, and initiating Zumba and Yoga class schedules, and offered informational seminars to facilitate a better working, communication environment
Director of Operations Feb 2007 to Mar 2013
Hudson Valley Marketplace Poughkeepsie, NY
  • Maintained strong relationships with third-parties (vendors, financial institutions, suppliers) to ensure smooth procurement and delivery of products and services
  • Defined strategy and business plan for organizational goals.
  • Aided in the administration and development of the company, budget, insurance policies, government taxes, licenses, agreements
  • Increased profits by developing, initiating, and managing ideas for improvement
  • Generated monthly financial spreadsheets which assisted in maintaining the bottom line of the business' budget, oversaw all business accounts, issued reimbursements, signed checks, maintained petty cash control, and handled deposits 
  • Responsible for personnel records, compensation management, benefits administration
  • Collected timesheet data, processed payroll, resolved payroll inquiries, and performed evaluations
  • Greeted customers, answered phones and assisted callers, developed correspondence and reports, created presentations
  • Executed integrated relationship and advertising campaign with subcontractors, vendors, and customers across multiple media channels
  • Guided the development and design of the website, marketing material, and was the voice and representative for the company
  • Established an information center which greeted customers, introduced them to the organization, and generated awareness of products and services
Accomplishments
  • Implementation of a Farmers Market from start to finish 
  • Implementation of advanced software program to reduce employee liability and increase productivity
  • Spokesperson for marketing for the organization
Education
High School Diploma Lincoln High School Yonkers, NY, USA
Fred Pryor
Professional Business Training
  • Microsoft Suite/Outlook Computer Classes
  • Project & Time Management
  • Manager & Supervisor Leadership
  • Exceptional Customer Service