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Capable individual boasting a career spent assisting with the recruitment and hiring employees who bring talent and expertise to hardworking teams. An effective and energized leader known for driving team members through expert training and coaching. A smart individual with expertise in decision making and task delegation. Looking to tackle new challenges with an organization that appreciates a mind capable of assessing volume activity standards.
MeijerEvergreen Park, ILService Coordinator09/2017 to Current
Supervised, train and develop front service line.
Provided managerial coverage for the service team.
Responsible for daily cash control and register audits.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Communicated clearly and positively with co-workers and management.
Resolved guest complaints promptly and professionally.
Family DollarChicago, ILStore Manager07/2013 to 06/2015
Supervised, trains, and develops store Team Members on Family Dollar operating practices and procedures (e.g., Door to Shelf).
Greets and assists customers in a positive, approachable manner.
Answers questions and resolves customer inquiries and concerns.
Perform weekly ordering of merchandise using cycle counts to ensure in-stock representation.
Manages loss prevention efforts by maintaining a presence in the store and providing excellent customer service.
Jamba JuiceChicago, ILSupervisor02/2011 to 08/2012
Maintained cash control
Responsible for opening closing store as a key holder.
Accountable for the customer engagement experience on the shift
Provide customers with product suggestions and information
Motivated and mentored team members to deliver customer service excellence.
Food For LessChicago, ILGrocery Store Manager01/2002 to 01/2010
Encouraged and provided "customer first" skills and maintained front end line up.
Provided managerial coverage for other departments.
Maintained customer satisfaction and good public relations.
Quarterly maintained all food and safety audits according to IL Food and Safety Sanitation Guidelines Placed food orders and oversaw inventory.
Diploma:Accounting/Bookkeeping1999Dunbar Vocational Career Academy
Available upon request
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