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Professional Summary
Results-oriented Sr. District Manager excelling in account development, account acquisition and exceeding territory objectives. Spec 1 Top Gun Winner , 2015 Master's Club and Star of Excellence recipient, as well as 2015 and 2016 Collin's Challenge Winner.
Skills

Account Acquisition

Strategic Planning

Training

Persistent

Integrity

Account Development

Goal-oriented

Client Relations

Time Management

Negotiation Skills

Work History
Sr. District Manager 05-2015 - Present, 03/2012 to Current
JM&A Group Deerfield Beach, FL
  • F&I Specialist 04/2012 - 11/2012
  • District Manager 12/2012 - 04/2015
  • Increase production and profitability of current accounts
  • Conduct consistent marketing activity to obtain new accounts
  • Assist in developing team members within the Region
Finance Director 10/2009 - 01/2011 / General Sales Manager 02/2011 - 02/2012, 12/2009 to 02/2012
Morries Mazda Chippewa Falls, WI
  • Trained, Managed and Directed team of ten Salespeople, two Sales Managers, and one Finance Manager
Account Manager, 11/2007 to 11/2007
Horsepower Events Eau Claire, WI
  • Established and maintained accounts with large auto dealerships across the country
  • Developed marketing plans and budgets for large sales events
  • Trained and assisted dealership staffs during promotional sales
Finance Manager 04/2005 - 05/2007 / General Sales Manager 06/2007 - 11/2007, 04/2005 to 11/2007
Chippewa Falls Ford Lincoln Mercury Chippewa Falls, WI
  • Hired, Trained and Managed staff of six Salespeople, one Sales Manager, and one Finance Manager
E-5 Squad Leader, 04/2001 to 04/2005
United States Army Colorado Springs, CO
  • Supervised four combat medic teams totalling 16 soldiers
  • Deployed to Iraq during OIF 1
Sales / Internet Manager / Fleet Manager, 01/1999 to 04/2001
Chippewa Falls Ford Lincoln Mercury Chippewa Falls, WI
  • Attained Master Certified Sales Status
  • Created and Managed Internet and Fleet Departments
Education
Bachelor of Science: Biology and Chemistry, University of Wisconsin Eau Claire - Eau Claire, WI
  • 4 year letter winner Varsity Football
  • Deans List
JM&A Associate: Current
JM&A Group - Deerfield Beach, FL
Spec I, Spec II, Spec III, Spec IV, DM I, Excel, FILES Certification, FILES Re-Certification, Structure 101, Effective Presentation Skills, Train the Trainer, Crucial Conversations, Reading Financial Statements, Skills for the Sales Manager
This resume is created in 7 minutes.
Professional Summary
Quality-focused Opportunity Manager focused on driving sales and maximizing profits. 
Skills
  • Strong interpersonal skills
  • B to B sales
  • Review of contracts
  • Strategic account development
  • Positive and upbeat
  • Goal-oriented
  • Analytical problem solver
  • Market analysis
  • Market trend analysis
  • Resource planning
  • Business development
  • Sales forecasting
  • Budgeting
  • Fluent in Portuguese and Spanish
Certifications
CERTIFICATE 2 | 2003-2004 | TAFE TECHNICAL FACULTY - SYDNEY, AUSTRALIA · Information Technology Related Coursework: Customer Communication, Computer Hardware Basics, Microsoft Office, Data base composition.
Work History
Project Specialist 09/2016 to Current
JR ALL WORK Frisco, Texas
  • Presented innovative digital media marketing presentations to executive decision makers.
  • Design and publish company website, corperate email structure
  • Establish lead opportunities while creating a marketing plan.
  • Assist in 2017 Company Budgeting. 

Market Desk Operations 03/2016 to 08/2016
RETAIL ENERGY XCHANGE (TEMP) Plano, Texas

  • Broker account management and support.
  • Compile pivotal energy suppliers and brokers lead lists based on different markets and states.
  • Receive, analyzed and resolve support tickets through Zendesk.
  • Received new leads via CRM and third party sources through email, calls, chats or text and shared them with the sales team.
  • Supervised sales associates and followed up via phone, email and text while providing additional support.
  • Customer Satisfaction oriented, always seeking to excel customers' expectations.
  • Created monthly reports to analyze department performance.
  • Met challenging quotas for productivity and accuracy of work


Internet Manager 03/2015 to 02/2016
INFINITI OF COCONUT CREEK Coconut Creek, Florida
  • Developed a comprehensive training program for new sales associates.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Supervised a sales force of 40 sales associates.
  • Trained all incoming sales team members.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Served as the main liaison between customers, management and sales team.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Dedicated to continuously improving sales abilities and product knowledge.

Project Specialist 07/2013 to 07/2015
JR All Work Inc Boca Raton, Florida
  • Used various materials such as wood, steel and foam to create custom projects
  • Oversaw social media, work scheduling and assisted in strategic planning.
  • Designed marketing brochures and wrote website copy.
  • Maintained computer and physical filing systems.
  • Determined the project schedule, which included the sequence of all construction activities.
  • Reviewed plans and specs during the schematic design of pre-construction.
  • Reported the quality of performance on site to all site construction managers.
  • Repaired wiring, plumbing, equipment, and machinery.



Level 2 Technician April to 11/2013
ADVANCED TECH SUPPORT Boca Raton, Florida
  • Received inbound customer support calls on specific software.
  • Accessed computers remotely, performed PC health diagnostic, up-sold tech support packages for improved PC performance.
  • ​Provided outstanding customer service.
  • Provided on-call support for critical issues.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Managed call flow and responded to technical support needs of customers.

 

 



INTERNET MANAGER / CORPORATE CONCIERGE 05/2010 to 04/2013
AUTONATION FORD MARGATE, FL
  • Received incoming leads and phone calls while performing follow-ups and Corporate "AutoNation Direct" sales and deliveries.
  • Worked hand in hand with Customer Relations and trained customers on Ford Technology.
  • Paired devices and presented a detailed overview of vehicle controls.
  • Educated over 1500 customers while in the position.
  • Represented Broward County in the 2012 AutoNation Sales process evaluation survey.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Developed a comprehensive training program for new sales associates.
  • Supported the sales team in writing proposals and closing contracts.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Developed quarterly and annual sales department budgets.
  • Attended sales training camp and brought best practices leadership back to the company.


Education
Associate of Arts: Business Administration June 2015 KEISER UNIVERSITY - FORT LAUDERDALE, FL
  • Coursework in Marketing and Advertising
  • Coursework in Communications and Psychology
  • Coursework also included Accounting, Human Resources, Business Law.
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Professional Summary

Hard working and energetic  Sales Manager and top-rated sales associate with more than 15 years' experience leading dynamic sales teams in fast-paced markets. I am an ambitious, determined and self-motivated sales manager who is able to talk to people, build a genuine rapport with them, and identify exactly what it is that they want from a vehicle.

Skills
  • Persuasive negotiator
  • Expansive personal network
  • Fluent in English and Spanish 
  •  CDK Desking
  • Eleads CRM 
  • Eleads Desking
  • Reynolds & Reynolds CRM
  • Car now Chat 
  • Goal-oriented
  • Highlights and achievements  

    • Spanish Commercial for the 2015 Tampa auto show aired on Telemundo and Univisión Tampa 
    • BMW M certified 
    • Top 5 sales adviser For entire Reeves Import motor Cars 2 years in a row 


  • Customer relations
  • Product knowledge
  • Account development
  • Networking enthusiast
  • Dealer Track 
  • Dealer wizard
  • Auto Alert 
  • V auto
  • Perfect Prospect
  • Creative and innovative
  • Natural leader
  • Notary Public state of Florida ID 1487301
Work History
Service Advisor 03/2018 to Current
Parks Toyota Of Deland Deland, FL
  • Pleasantly greeted customers and clients and asked open-ended questions to better determine their needs.
  • Answered customer questions about services and explained the charges that were involved.
  • Suggested add-on services that would be helpful to customers and improve the bottom line.
  • Handled customer issues with confidence, utilizing my selling skills to ensure effective resolution.
  • Communicated clear expectations and goals to each team member.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Sold $115,290.63 in GP in 3 month piriod .
Sales Manager 02/2017 to 10/2017
Ford of Port Richey Port Richey, FL
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Increased the Hispanic market by 22% within the first 90 days as Sales Manager.
  • Increased the vehicle exchange program using 1,900 service appointments   and converting a 2% into repeat clients.
  • Supported the sales team in writing proposals and closing contracts.
  • Developed a comprehensive training program for new sales associates.
  • Interact with service clients and helped the service manager with unsatisfied clients. 
  • Developed marketing programs with minimum or no cost to the dealership to increase floor traffic.  
Internet Manager / Vehicle Exchange Manager 11/2016 to 04/2017
in the Jim Browne Chevrolet Tampa Tampa Fl.


  • Supervised a sales force of 6 sales associates.
  • Supported the sales team in writing proposals and closing contracts.
  • Developed a comprehensive training program for new sales associates.
  • Closed an average of 75 sales calls in the first quarter.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Increased the Hispanic market by 22% within the first 90 days as Sales Manager.
  • Increased the vehicle exchange program by 15% since January
Sales Associate & Floor Manager 10/2013 to 10/2016
Reeves BMW Tampa Tampa FL.
Sales & Leasing Consultant 07/2012 to 10/2013
Mercedes Benz Of Tampa Tampa , FL
Sales Manager 01/2010 to 01/2012
Triangle Chrysler, Jeep, Dodge,Ram Ponce PR.


Sales & Leasing 01/2006 to 01/2009
Classic Lincoln& Mazda Denton TX.
Education
Bachelor of Arts : Business Management 2002 Interamerican University - Ponce PR., Puerto Rico
Finance & Insurance : automotive Current Automotive Dealership Institute - Online
This resume is created in 7 minutes.
Professional Summary

Highly organized and meticulous Administrative Assistant with experience in corporate office settings.

Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning.

Skills
  • Store opening/closing procedures
  • Flexible schedule
  • Team leadership
  • Account management
  • Negotiation skills
  • Event management
  • Database management
  • Accurate and detailed
  • Professional and mature
  • Articulate and well-spoken
  • Maintains confidentiality
  • Independent worker
Work History
Internet Manager 04/2014 to Current
M&S Auto 1924 El Camino Avenue
  • Reconstructed accounting records from clients' checks and cash receipts
  • Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
  • Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.
  • Collaborated with the sales, marketing and support teams to launch products on time and within budget.
  • Translated technical specifications into detailed product requirements.


Sales Associate 11/2013 to 03/2014
Kohl's 5030 Antelope road, AntElope, CA 95843
  • Prepared merchandise for sales floor.
  • Encouraged development of new cashiers with positive reinforcement.

Education
High School Diploma: 2011 Grant Union High School - 1400 Grand Avenue, Sacramento, CA 95838
Accomplishments
Helped raise money to renovate our local church