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Professional Summary

A former sales associate with 7+ years in customer service, and now a NCCT Certified Medical Assistant who is excited to be part of the healthcare team. Detail-oriented with strong clinical skills and well versed in all facts of patient care, with 2 years of experience in delivering care to diverse populations.

Skills
  • Patient and family focused
  • EKG experience
  • Immunization administration(adult and pediatric patients)
  • POC test: Hemoglobin, Lead, Rapid strep, UA, and HCG test
  • Preparing specimens and samples for lab testing
  • PPD placements
  • Medical terminology and basic anatomy
  • Experience with EHR: Epic, NextGen and eClinicalworks
  • Proficiency using immunization registry CAIR
  • Certified in Basic Life Support(BLS)
  • NCCT certified
  • Sutures and staples removal
  • Bilingual: English and Spanish
Work History
Medical Assistant, 12/2019 to Current
Palo Alto Medical FoundationPalo Alto, CA
  • Rooming pediatric and adult patients.
  • Administering vaccines as ordered by provider
  • Ear lavage
  • Documenting in EPIC
  • Cleaning and stocking exam rooms
  • Setting up for procedures: Pap smears, Implanon
Medical Assistant, 09/2018 to 12/2019
San Mateo Medical CenterSan Mateo, CA
  • Surgical Specialties: Assist in Urology, Podiatry, Dermatology, General surgery, Orthopedics and wound care clinic.
  • Took and documented patients vitals such as height and weight, BP, HR, O2, and temperature.
  • Escorted patients to the exam room and prepared them for the physicians
  • Assisted in other departments when needed
  • Perform dressing change, place unna boots, and suture/staples removal
  • Documented in EHR: eClinicalworks
Medical Assistant, 01/2018 to 09/2018
Gardner Packard Children's Health CenterAtherton, CA
  • Escorted patients to examination rooms and prepared them for the physicians exams.
  • Took and documented pediatric patients vitals such as blood pressure, pulse, O2 and temperature
  • Screened patients for vision and hearing
  • Maintained and calibrated lab instruments and equipments
  • Performed EKGs
  • Administered injections to pediatric patients
  • Performed Hemoglobin and Lead test as ordered by the physician
Sales/Clerical Associate, 05/2016 to 12/2017
Orchard Supply HardwareSan Carlos, CA
  • Sales in Patio furniture and Barbecues
  • Guided customers in choosing items that reflected personal style and shape
  • Increased purchase totals by recommending additional items
  • Stocking and front facing items
  • Balanced registers and made daily deposits. File and scan documents into the computer
Sales Support, 07/2015 to 04/2016
SearsSan Mateo, CA
  • Consulted with customers on the latest styles and trends
  • Marked down clearance items with updated new discounted price
  • Completed floor replenishment to guarantee size availability and promoted customer satisfaction
  • Cleaned and sorted out the fitting rooms
  • Cashiered when needed
Merchandiser, 11/2012 to 03/2014
Marshall'sRedwood City, CA
  • Picked up merchandise from the floors and fitting rooms
  • Sized correctly and made sure all sizes were available on the floors
  • Maintained friendly and professional customer interactions
  • Worked on other department go backs and sorted them accordingly to the locations
Education
High School Diploma: 2017
Sequoia District Adult School - Menlo Park, CA
Certificate: Medical Assistant, 2017
Jobtrain - Menlo Park, CA

Externship 160 hours: Stanford Chest Clinic, Palo Alto CA

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Summary
Dedicated customer service representative,motivated to maintain customer satisfaction and contribute to company success.Proven ability to establish rapport clients and exceed sales driven,with strong time management. prioritization abilities.
Highlights
  • Customer service skills
  • Honestly
  • Reliability
  • Inbound/Outbound calls
  • Solid skill at  registration procedures
  • Following up clients
  • Ability to multitask
  • Attention to detail
  • Organization and planning
  • Problem/solving
  • Teamwork 
  • Attentive
  • Computer literate
Experience
Merchandiser / Select A Service - Portland, Maine 08/2018 - Current
  • Written, verbal and interpersonal communication skills
  • Ability to take initiative and work without constant supervision
  • Plan and collaborate with vendors and distributors to ensure prices and quantities.
  • Track inventory; stock and restock merchandise
    Anticipate and maximize customer interest, reaction, and expectations
  • Analyze target demographics, regional needs, and market size
  • Collaborate with financial team to plan and ensure budget needs; forecast sales and profits
  • Maintain solid relationships between team members, vendors, channel partners, and distributors
  • Collaborate with plan-o-gram teams to create, build, and display merchandise
    Implement plan-o-grams; take photos of process for comparison
  • Maximize profitability with engaging signage and campaigns
  • Create campaigns that are creative and on-trend
  • Resolve issues presented by audits and maintain standards set in contract agreements
  • Analyze market trends, needs of stores/distributors, customer patterns, and industry competition to enhance sales
  • Develop strategies to highlight promotions, price changes, clearance, and holiday/seasonal needs
Production Technician / Enercon - Gray, ME 04/2018 - 07/2018
  • Strong experience in electronics assembly, PCB assembly and repair
  • Thorough knowledge to recognize electronic components, related symbols and polarities
  • Ability to read simple schematic and logic diagrams, resistor color codes, wire lists and loading diagrams.
  • Familiarity with connector and wire lug crimping tools
  • Works from assembly instructions, parts lists, wire lists, diagrams, verbal instructions, and notes to assemble, wire and install a wide variety of components.
  • Proficient in basic assembly procedures using hand tools and soldering equipment
  • Exceptional knowledge of electronic assembly
  • Ability to read blueprints, process sheets, and other related documentation 
  • Ability to utilize various tools such as Vernier's, microscopes, and gauges for assembly
  • Follow written processes and possible rework instructions to complete product through several stages of manufacturing.
  • Move material / product to different operations as required
  • Periodically assists in other production areas at the discretion of the Unit Manager or Supervisor.
  • Perform electrical/electronic and mechanical assembly tasks working as a member of an assembly team as assigned.
  • Fills out and maintains necessary paperwork. Ensures paperwork is compliant with quality instructions and manufacturing job instructions.
  • Strong basic math skills, including ability to use calculator, and basic computer skills.
Customer Service Rep / Strolid - North Andover, MA 03/2016 - 03/2017
  • Strong focus on good customer service delivery
  • Solid skill at  registration procedures.
  • Telephone and communication abilities.
  • Effectively exceeded sales goals by presenting company products and services to current and potential clients
  • Developed and maintained sales material and current product knowledge
  • Up selling to customers and increasing margins and brand loyalty
  • Prepared a variety of status reports, including activity closings, follow-ups, and adherence to goals
  • Demonstrated ability to interact and maintain effective working team relationships with company employees, and supportive departments
  • Used consultative sales techniques to assist our customers in one phone call.
  • 100 plus calls per shift duration.
  • handle customer inquiries both telephonically and by email.
  • manage and resolve customer complaints.
  • provide customers with product and service information.
  • enter new customer information into system.
  • document all call information according to standard operating procedures.
  • contact businesses or private individuals by phone.
  • deliver prepared sales scripts to persuade potential customers to purchase a 
  • product or service.


Over night stocker / Walmart - Avon, MA 02/2015 - 03/2016
  •  Deal with incoming stock deliveries during the night by assisting in unloading trucks
  • Sort out received items and make piles according to types of materials Transport freight to the sales floors after sorting and ensuring that sufficient quantity has been delivered
  •  Ensure that any excess materials are placed in storage rooms
  •  Handle stock inventory and make sure that it is accurate by rechecking it • Ensure that items are marked properly before they are sent to the sales floors
  •  Place price tags on items and ensure that bar codes are correctly placed
  •  Stock shelves with items by making sure that items are brought forward • Clean and dust items and shelves
  •  Follow company rules and protocols governing top product placement activities
  •  Assist customers shopping during night hours by providing them with product information
  •  Accompany customers to required shelves and provide them with price and expiry information
  •  Ensure that no damaged or expired items are placed on shelves
  • Gather shopping carts and baskets and ensure that they are in good working order
  •  Report any damages to shelves, carts or baskets to the supervisor on immediate basis
Personal Banker / Chase Bank - Houston, TX 10/2014 - 10/2015
  • Assured compliance with all bank Policies and Procedures Provided
  • broad base financial and credit services with goal of earning 100% of their business Counseled clients to find a need to Cross Sell bank products and services by asking open ended question
  • Managed client portfolio, services relationships and cross-sells all products and services Demonstrated strong knowledge in all consumer credit options with the client
  • Processed safe deposit box and loan payments
  • Opened new customer accounts and closed existing accounts at customer request
  • Provided customer assistance with balance detail and other inquiries •Oversaw processing of night deposit bags
  • Referred customers to appropriate financial services and products as required
  • Handled all customer complaints and issues with high professional courtesy. Cashed checks and processed deposits upon balance and signature verifications
Cashier/Sales / Walgreens - Houston, TX 01/2013 - 10/2014
  •  Exceed the standards of customer service experience by maintaining a friendly and customer focused approach
  •  Promote organization's programs such as warranty sales, score-card, and private label credit card alike
  •  Maintain and imparted knowledge of cashiering procedures
  •  Greet customers as they arrive and direct them to merchandise they need
  •  Assist customers with buying decisions
  •  Operate cash register and adding machine in order to manage cash for sold items
  •  Calculate discounts as appropriate
  •  Tag items for price and expiry date
  • Stock items when required
  • •Balance all transaction at the end of the day for cash reconciliation
Education
Sharpstown High School - - Houston, TX, USA 2013 High School Diploma: HSD
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Professional Summary

Personable Operations Clerk with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional capable of adapting quickly to new software and programs. Bringing strong written and verbal communication skills ,proficiency in record keeping and strong support to director.

Skills
  • Document scanning
  • Primary point of contact for the director.
  • Office Custodian trained
  • 40 WPM typing speed
  • Data entry
  • Performs other clerical and administrative work in support of the office/organization
  • Directly assists the director in the management of all administrative support program function
Work History
Operations Clerk, 12/2019 to Current
86 FSSKapaun
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Organized and readied Ops reports compiled from Excell spreadsheets and data for submission to Flight.
  • Kept physical files and records organized for easy updating and retrieval by authorized team members.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Handled client correspondence and tracked records to foster office efficiency.
Educational Technitian (Child Development) GS-5, 10/2017 to 12/2019
Vogelweh CDC Germany
  • Establishes, updates, monitors and maintains office records of various types.
  • May act as on-site supervisor if there are 24 or fewer children present in the facilitt.
  • Prepares a wide variety of recurring and nonrecurring correspondence, reports, and other documents.
  • Provides customer service to patrons
Sales Merchandiser, 03/2016 to 12/2016
Pepsi Beverage Company St.Louis, MO
  • Operante pallet jack and fork lift
  • Verify shipments by checking document
  • Report damages to store manager and remove from sales floor
  • Replenish depleted stock and rotate based on dates
  • Create displays on sales floor
  • Count inventory
  • Maintain good relationship with store managers
Administrative Assistant/Assistant Manager, 10/2013 to 10/2015
WendysSan Antonio, TX
  • Organized all new hire, security and temporary paperwork.
  • Examined items received, placed all stock in appropriate storage locations based on regulations
  • Counted all inventory and entered data into property book and spread sheet to maintain proper food cost
  • Maintained records of all transfers 
  • Developed daily schedule 
Owner, 07/2012 to 01/2014
Swift Family DaycareSan Antonio, TX
  • Managed an in-home daycare with 2 infants, 4 toddlers and preschoolers and 2 school-aged children.
  • Maintained accurate and detailed records of child files on enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Brought Swift Family Daycare into full compliance with licensing and safety regulations including fire and disaster preparedness, Texas Department of Public Health codes and USDA nutritional guidelines.
  • Perform all sanitation tasks
  • Prepare activity plans
 
Shift Manager, 02/2012 to 06/2012
Wendys San Antonio, TX
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Count inventory daily
  • Verify shipments
  • Ensure stock rotation based on freshness and age of product
  • ​Established operational objectives and work plans and delegated assignments to crew members.
Education
Diploma: Cosmetology, 2009
Middle Georgia Technical College - Warner Robins GA
Bachelor of Applied Science: Human Resources Management University Of Maryland University College - Largo, MD