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Professional Summary
Meticulous physician coding analyst, excellent at juggling multiple tasks and working under pressure.  Broad industry experience including keeping current with and following all federal and state guidelines.
  • CPC Certified Professional Coder (AAPC)
  • ICD 10 proficient
  • Broad medical experience also includes billing, reimbursement, HIPAA rules, and federal guidelines
  • Experience with coding verification
  • Skilled in and denial resolution
  • Extremely organized
  • Self-motivated
  • Microsoft Excel and Word experience
Work History
Assistant Manager, 11/1996 to 08/2000
Boot Country Burlington, KY
  • Promoted from general customer service to assistant manager.
  • Responsible for managing between one and three employees during a shift.
  • Provided customer service in a retail setting.
  • Responsible for opening and closing the store.
  • Responsible for verifying and dropping the evening deposit on closing nights.
  • Verified inventory through the mark-down process.
Director of Accounts, 09/2000 to 01/2007
Neltner Billing and Consulting Independence, KY
  • Promoted from charge entry to Director of Accounts.
  • Managed between seven to ten employees.
  • Hired and trained new employees.
  • Responsible for entering charges, posting payments, and AR follow up and denial resolution.
  • Worked with providers and client billing staff ensure proper coding to limit insurance denials.  
  • Responsible for training employees and provider staff in proper coding guidelines as well as keeping up with rules and regulations throughout the year.
  • Kept provider AR below 30 days.
Physician Analyst, 07/2007 to Current
Bottom Line Systems Crescent Springs, KY
  • Identified variance trends and underpaid individual claims.
  • Worked with insurance provider representatives to receive correct reimbursement.
  • Worked and cleared older AR accounts.
  • Worked and cleared coding denials.
  • Implemented new clients.
  • Trained new employees on internal billing system as well as billing systems at the client.  
  • Responsible for end of month processes, ensuring all information is correct and balances against the previous month.
  • Worked directly with client revenue staff to ensure federal and insurance guidelines have been met.
  • Implemented processes so claims are sent to the insurance company using proper coding guidelines, and leave the client as clean claims.
Bachelor of Science: Anthropology, 2013
Northern Kentucky University - Highland Heights, KY
Associate of Science: Business Management, 2000
Southern Ohio College - Crescent Springs, KY
Certified Professional Coder (CPC)
This resume is created in 7 minutes.
Help a leading brand improve online sales by leveraging my experience in E-Commerce management, Search Engine Optimization (SEO), Google Analytics / Adwords and related web marketing strategies.
06/2015 to Current
e-Commerce Specialist Just One Eye West Hollywood, CA
  • Extensive experience with e-commerce platform Magento Enterprise Editions, Version 1.
  • Worked with developer in transitioning from Magento Enterprise Edition Version 1 to Magento Community Edition Version 2.
  • Collaborated with General Manager and web team in designing and implementing the new platform as well as a new theme with custom work.
  • Worked extensively on back-end Administrative Tools such as catalog price rules, product and category set up, etc.
  • and worked with web developer in researching and installing ecommerce extensions from Amasty, Mageworx, Magestore, to further enhance customers shopping experience.
  • Trained staff on how to use new extensions.
  • Troubleshoot website glitches with web developer, server host and extension companies.
  • Analyzed price comparison between Magento 2.0 and Shopify.
  • Implemented SEO marketing strategies using Google Analytics, Magento Dashboard, Google Webmaster Tools, analyzing customer behavior such as bounce rate, average time on site/product pages, new visits vs.
  • return visits, page views including entrance and exit, traffic sources, keywords searched, etc., to market effectively to customers.
  • Reduced Bounce Rate from 64% to 47% using Google Keyword Search Terms and increased Visitors by 45%, increased time spent on product pages from 2:30 to 4:20, help reduce page speed from 10.70 to 5.82 by optimizing images on homepage and product pages.
  • Researched and implemented Google Keyword Search Terms for meta tags, meta descriptions, product copy, browser window, urls and page titles to create competitive content and achieve higher website and page ranking for products and categories.
  • Built content for link submittals into directories to increase brand visibility and ranking.
  • Wrote merchandise and website copy as well as assisted in merchandising product mix, including up-selling/cross-selling.
04/2007 to 01/2015
e-Commerce Marketing Manager Cultured Living West Covina, CA
  • E-Commerce Development Extensive experience with X-cart and Magento e-commerce platforms.
  • Worked with developers in the transition of platforms from X-cart to Magento as well as analyzed CPU server usage for recommended upgrades.
  • Collaborated with the President and web developers in designing and implementing the e-commerce website, logo and brand identity.
  • Researched, implemented and introduced customer retention programs such as Birthday Club and Loyalty Rewards using Magento-friendly extensions.
  • Worked extensively on back-end Administrative Tools, including CMS pages, their functionality, appearance and optimization.
  • Wrote merchandise and website copy as well as assisted in merchandising product mix, including up-selling/cross-selling.
  • Sized and corrected product images, as well as banners for CMS pages using Photoshop.
  • SEO/SEM Marketing Implemented SEM marketing strategies using Google Campaigns and analyzed CTR.
  • Analyzed customer behavior using compiled data from Google Analytics and Magento Dashboard metrics such as bounce rate, average time on site, new visits vs.
  • return visits, page views, traffic sources, keywords searched, etc., to market effectively to customers.
  • Researched competitor sites, comparing organic keywords, paid keywords and associated budgets.
  • Researched, analyzed and implemented meta tags, meta descriptions, keywords and phrases into the merchandise copy, navigation bar, browser window, urls and page titles using Google, Google Fight and Wordtracker to create competitive content and achieve higher website and page ranking.
  • Built content for link submittals into directories to increase brand visibility and ranking.
  • Collaborated with back-end link building companies to increase Google ranking.
01/2005 to 01/2006
Buyer/Merchandiser Infinity Resources, Inc Itasca, IL
  • Managed and analyzed profit and loss of all DVD products in the Video Collection Catalog and e-commerce website.
  • Responsible for selecting products, and product placement, delegating instructions to all team players.
  • Worked with over 150 vendors like HBO, Showtime, Warner Bros., A&E, BBC, and spear-headed contract negotiations, reducing COGS from 60% to 45%, up-selling and cross-merchandising experience.
01/2001 to 01/2005
Marketing and Merchandising Director Wellspring Media Los Angeles, CA
  • Marketing Initiatives Increased catalog and web traffic and retained customer loyalty by developing key initiatives, driving profit from new and repeat business such as Loyalty Retention Programs and partnerships with companies including Zagat Survey, Conde Nast Traveler, AFI Institute and Independent Film Magazine.
  • Created and Implement Campaigns/Promotions Improved consumer spending by targeting promotions through e-commerce/catalog initiatives.
  • Developed key-word campaigns through optimization, increasing web traffic.
  • Created, implemented and analyzed promotions and their effectiveness in attracting customers and achieving revenue goals.
  • Merchandiser with P&L Responsibility Managed and analyzed profit and loss of all products and promotions in the direct response division.
  • Supervised budgets and deadlines to reduce costs and monitor profitability.
  • Responsible for product selection and placement and delegating instructions to all team players.
  • Worked with over 150 vendors and spear-headed all contract negotiations, reducing COGS from 60% to 45%, up-selling and cross-merchandising experience.
  • Brand/Creative Identity Development Responsible for development of Video Collection/Artfilm Collection/Wisdom Collection brand- identities via catalog/web design & program selection.
  • Identified key language films for the Artfilm Collection catalog, especially in the Spanish market, for one of the largest expanding segments in the U.S.
  • via print and web.
  • Reinforced brand awareness for The Discovery Channel through creative development and merchandise selection for their network e-commerce website and direct response catalog (produced by Wellspring Media).
  • Liaison between Discovery Channel and 3rd party partners.
  • Delegated creative work to copywriters and designers.
  • List / Circulation Management Assisted VP in analyzing and segmenting customer database file, recommending list rentals/exchanges/purchases to increase circulation and test promotions on the segmented lists-analyzing overall success of promotion (ROI).
  • Inventory/Fulfillment Support Project appropriate inventory needed to achieve customer satisfaction levels within profit guidelines.
  • Worked closely with fulfillment center and their telemarketing department on customer service related issues and assisted in negotiating fulfillment costs.
01/1996 to 01/2001
Merchandising Manager Winstar New Media Wellspring Media Los Angeles, CA
  • Assembled mailing and E-commerce plan for Direct Sales in Canadian market (worked with Canadian Post & Royal Mutual Funds, Inc.
  • located in Toronto, Ontario with regards to banking practices and money exchange).
  • Merchandised catalog and e-commerce content by new releases, best sellers, categories, and genres.
  • Negotiated all costs for all products for catalog and e-commerce inclusion.
  • Reconciled all invoices, payments, packing slips, etc.
  • Worked closely with fulfillment center on all back-end management.
  • Assisted in creating Loyalty Retention program through list analysis and promotions ROI.
  • Edited catalog and supervised website development from concept to production under tight deadlines.
  • Projected sales per page and impact on catalog design; square inch analysis.
  • Worked with B2B companies on premiums, up-sells and cross-over merchandise.
Social Media
  • Created conversations with customers through blogs and using social media vehicles such as Facebook and Twitter.
  • Optimized blogs using SEO plugin and Google Adwords.
  • Using the internal server and social plugin, block spam IP addresses from infiltrating social media platform.
  • Engage with customers offering advice and insight into home décor and product quality with the outcome of connecting with them and converting the connection into a sale for the company.
  • In an effort to connect with socially aware customers and promote eco-friendly manufacturers, emphasized the need to promote "green" home products to reduce ecological waste.
Education and Training
B.A: Business Administration Spanish University of California Riverside Business Administration Spanish
President's Club Winner for outstanding skills in negotiating to reducing costs and increasing revenue through various campaigns and initiatives.
Fluent in English and Spanish.
Administrative, Adobe, Photoshop, B2B, banking, banners, brand identity, budgets, Catalog, homepage, CMS, com, competitive, concept, content, contract negotiations, CPU, customer satisfaction, customer service, database, designing, creative development, Direct Sales, driving, DVD, E-Commerce, ecommerce, Fluent in English, Film, Funds, General Manager, Google Analytics, internet savvy, Inventory, IP, logo, mailing, marketing strategies, market, Marketing, merchandising, Excel, exchange, money, PowerPoint, window, Word, negotiating, Enterprise, navigation, network, optimization, developer, page, profit, profit and loss, promotion, quality, researching, selling, sales, social media platform, Spanish, telemarketing, Troubleshoot, upgrades, Video, web design, website development, web developer, website, Webmaster
Additional Information
  • President's Club Winner for outstanding skills in negotiating to reducing costs and increasing revenue through various campaigns and initiatives.
This resume is created in 7 minutes.
Professional Summary
Versatile and innovative management professional skilled at seeing the “big picture” while still also focusing on the details. Expertise in business development and streamlining processes and systems. Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.
  • Project planning and development

  • Budgeting and forecasting
  • Organized
  • Results-oriented
  • Advanced training in [Software Program]
  • Management information systems
  • Superb time management skills
  • Customer targeting
  • Hiring, training and supervision
  • Operations management
  • Inventory control and management
  • Talented multi-tasker
  • Microsoft Office Suite expert
  • Instructional technologies knowledge
  • Efficient multi-tasker
  • Project management
  • Customer service-oriented
  • Planogram design
  • Human resources management
  • Personnel development
  • Merchandising
  • Strategic thinker
  • Staff training and development
Work History
06/2004 to Current
Category Merchandising Manager 7-Eleven, Inc Alexandria, VA
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
  • Managed team of three direct reports responsible for on-going product optimization, account management and ad placement on company website.
  • Implemented client training (business and technical) and supervised software integration on client's website.
  • Directed and coordinated marketing activities and policies to promote products and services.
  • Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
  • Initiated market research studies and analyzed findings.
  • Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services.
  • Completed quarterly forecasting and monthly financial reviews.
  • Worked with the communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
  • Coordinated and participated in promotional activities and trade shows.
  • Analyzed third-party data and investigated new growth opportunities.
  • Collaborated with developers, advertisers and production managers to market products and services.
  • Directed the hiring, training and performance evaluations for marketing and sales staff and supervised their daily activities.
District Operations Manager 7-Eleven, Inc Alexandria, VA & Charlotte
  • Boosted gross yearly sales from $[Amount] to $[Amount] in under [Number] months.
  • Prepared program operating budgets, budget reports and other financial performance reports.
  • Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.
  • Exceeded sales goals by at least [Number]% for [Number] quarters in a row.
  • Conducted annual performance reviews.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Hired and trained [number] of staff.
  • Developed and rolled out new policies.
  • Increased profits by 60% in one year through restructure of business line.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Strengthened company's business by leading implementation of [project].
  • Spearheaded cross-functional initiative to achieve [objective].
  • Initiated rollout of new enterprise software solution for sales reporting.
  • Managed staff of [Number] sales associates, [Number] team leaders and [Number] assistant managers.
  • Generated repeat business through exceptional customer service.
  • Engaged with customers in a sincere and friendly manner.
Retail Information 7-Eleven Dallas, TX
Bachelor of Arts: business Management University of Maryland Baltimore County - University Of Maryland, MD
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09/2013 to Current
Footwear Designer/Linebuilder, Topline Corporation/Steve Madden - Bellevue, WA
  • Design and manage footwear collections for multiple accounts, including Nordstrom, Amazon, G.H.
  • Bass, Cole Haan, Belk, and Ross Work closely and collaboratively with our technical, pricing, customer service, and sales teams to develop and deliver quality merchandise Anticipate client needs by providing consistent communication throughout the design process Create footwear collections by applying trend analysis and forecasting, reviewing prototypes, and choosing constructions, color palettes and materials to ensure final products meet both client and internal standards Communicate with our sample room and factory teams in China daily to meet product expectations while managing tight deadlines.
11/2012 to 06/2013
Divisional Wholesale and Merchandising Manager Zigi New York - New York, NY
  • Responsible for driving national sales for the ZigiNY brand division, including bringing in new business and managing accounts Developed and implemented sales, merchandising, pricing, and branding strategies to increase profitability and market share Created brand identity through product merchandising and development to fit consumer needs, pinpointing key trends for each season Communicated with the production factory to ensure product pricing, deliveries, sample requests and customer purchase orders were processed in a timely and efficient manner Scheduled, planned, and conducted sales presentations for the ZigiNY brand.
01/2010 to 11/2012
Account Executive/Public Relations Manager Highline United - New York, NY
  • Managed wholesale accounts through the full sales cycle, including prospecting, planning, presenting, and follow up for the Luxury Rebel, French Connection, Miss Sixty, Plenty by Tracy Reese, United Nude, and Julian Hakes brands Supported the launch of three new brands in sales, branding, and public relations Executed public relations initiatives such as building editor relations, implementing social media ventures, and creating press releases and content Utilized tools such as Microsoft Excel, Word, and Photoshop regularly to place factory production, construct and maintain linesheets, interpret data, and create media material Analyzed market trends and forecasting to merchandise product and create relevant brand stories.
08/2008 to 01/2010
Regional Account Executive Zigi New York - Los Angeles, CA
  • Accountable for managing footwear wholesale in a thirteen state region, including department stores and independent retailers Planned and executed an aggressive sales strategy to exceed goals Generated new business through relationship building and prospecting Managed accounts utilizing superior customer service skills to anticipate needs and follow up.
11/2007 to 08/2008
National Coats and Dresses Analyst Nordstrom, Inc - Seattle, WA
  • Exercised keen analytical skills while using Nordstrom merchandising systems to set up and maintain purchase order data Worked with both the internal buying team and outside manufacturers to ensure merchandise information was correct and set up in a timely manner Coordinated with the Nordstrom Online team to manage merchandising flow on the website.
December 2006
Bachelor of Arts: Business Administration International Business Washington State University Business Administration International Business
Photoshop, Footwear and Accessories Design Sketching Fashion Institute of Technology
Photoshop, analytical skills, brand identity, branding, color, com, content, client, customer service, customer service skills, driving, editor, forecasting, French, managing, market trends, market, materials, merchandising, Microsoft Excel, Word, presenting, presentations, press releases, pricing, design process, public relations, quality, relationship building, sales, Sketching, stories, strategy, trend, website