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Professional Summary

Resourcefull sales manager equipped with extensive experience in retail management and and sales. Employs excellent leadership skills and multi tasking strengths.

  • Visual Merchandiser
  • Customer service oriented
  • Staff motivation and discipline
  • Recruitment and training
  • Business development
  • Sales coaching
  • Inventory management
  • Focuses on service and sales needs
  • Goal oriented
  • Outstanding interpersonal skills
  • Excellent communication skills
Work History
Visual Merchandising Manager, 07/2017 to Current
Theory Orlando, FL
  • Maintain daily records of all transactions and generate reports for store manager.
  • Train staff to clientele and dilever outstanding customer service.
  • Motivate sales team to improve moral, performance and store revenue.
  • Analyze marketing information and translated it into strategy plans for customer growth.
  • Assisted with recruitment and training of staff.
  • Anticipated consumer buying patterns to create a purchase and inventory plan.
  • Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
  • Set and recommended mark-up rates, mark-down rates and selling prices for 
Visual Merchandising Manager, 10/2016 to 07/2017
  • Developed my store's clientele program by 50% while achieving daily personal goals.  
  • Motivated and Inspired the team to higher performance and exceptional customer service.
  • Trained, motivated and developed selling staff to reach store 
  • Executed floorsets set by cooperate partners/visual team.
  • Assist in the recruitment, hiring and development of the store team associates that represent the BCBGMAXAZRIAGROUP brands and business culture.
Sales Manager, 02/2014 to 01/2017
Kenneth Cole Productions Orlando, FL
  • Coached employees in successful selling methods and encouraged cross-selling additional products and services.
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Created visual marketing and styled window displays.
  • Conferred with store managers to obtain information about customer needs and preferences.
  • Assisted with recruitment and training of staff
Bachelor of Science: Business Management , Currently enrolled
Saint Leo University - Tampa, FL
Additional Information

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Professional Summary

Retail professional with extensive knowledge of Visual merchandising.

Many years experience in creative and independent positions within busy large scale retail environments,specializing in furniture and homewares.

Currently employed by Freedom as the Visual merchandising Manager at the Chadstone Store.

Ten years previous visual merchandising employment at IKEA, encompassing a broad range of experience, from ground floor/ hands -on visual merchandising to management of the Deco (Design & Communication) Department

Experience in large retail management teams

  • Motivated team player
  • Computer literate
  • Active listening skills
  • Consistently meets sales goals
  • Strong analytical ability
  • Excellent attention to detail
  • Excellent communication skills
  • Reliable and punctual
  • Creative
  • Merchandising solutions
  • Skilled problem solver
  • Personable
Work History
Visual Merchandising Manager 06/2011 to Current
Freedom Chadstone
  • Maintain a high level of visual presentation of the store in accordance with the Support Centre Merchandising direction
  • Plan and implement store layouts and placement of furniture and home wares products
  • Ensure that merchandising choices are commercially viable achieving the maximum sales possible and enticing the wants and needs of the customer
  • Maintaining merchandising standards in order to strengthen Freedoms corporate presence in the market place
  • Planning, preparation and execution of sales floor for new range changeovers and all promotions
  • Creating roomsets, podium and window displays
  • Part of the store management team including opening and closing the store
  • Maintenance of fittings, fixtures and all POS material
  • Effectively communicating with staff
  • Taking part in roll- out of new store layouts/ Rebuilds at all Victorian Freedom stores- Oct- Dec 2012
  • Conferring with Store manager on a daily basis about Sales and merchandising solutions
  • Monitoring trends and keeping up to date with social media
  • Educating employees on new merchandise during seasonal workshops.
Assistant Store Manager 01/2009 to 06/2009
Kikki.K Southland
  • Assistant Store Manager at the flagship Southland store.
  • Encompassing all aspects of retailing with a focus on "World class customer service".
Office manager 01/2005 to 01/2011
Greenhouse Landscaping Rowville
  • office administration.
  • Accounts,superannuation,MYOB,dealing with clients and staff
Visual Merchandiser/Interior specialist 01/1991 to 01/2001
IKEA Moorabbin
  • Visual merchandising specialist
  • Travel to all east coast Australian IKEA stores to help with rebuilds and new store openings
  • Working as a stylist for the first IKEA catalogue to ever be produced outside of Sweden, which was based in Sydney over 3 years including planning, location finding, photo shoots, styling etc.
  • Travel to European IKEA stores in London, Sweden,Denmark and The Netherlands and then implementing ideas and merchandising solutions back in Australian stores
  • Travel to IKEA Switzerland to assist the Furniture Buyer with a new range of outdoor furniture for the Australian market and coming up with a merchandising solution for it.
  • Establishing and writing an IKEA Training manual "Day 2-90" for new trainees, encompassing all aspects of V.M.
  • Participating in IKEA management training.
  • Working at Home Beautiful magazine for 3 months to gain styling experience, organised by IKEA
  • IKEA service award for 10 years service
Bachelor of Arts Degree: Interior Design R.M.I.T - Melbourne

Interior Design Colour planning for decoration-short course

Additional Information
  •  I enjoy working with people and am interested in all areas of Retail Visual merchandising. I am happy in both a team environment and working independently. I am highly motivated, energetic, well organized and find this industry challenging & rewarding
  • Interests- Spending time with my family, Interiors, landscaping/gardening, renovating, cooking, reading, skiing, painting and sewing

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Professional Summary
Meticulous physician coding analyst, excellent at juggling multiple tasks and working under pressure.  Broad industry experience including keeping current with and following all federal and state guidelines.
  • CPC Certified Professional Coder (AAPC)
  • ICD 10 proficient
  • Broad medical experience also includes billing, reimbursement, HIPAA rules, and federal guidelines
  • Experience with coding verification
  • Skilled in and denial resolution
  • Extremely organized
  • Self-motivated
  • Microsoft Excel and Word experience
Work History
Assistant Manager, 11/1996 to 08/2000
Boot Country Burlington, KY
  • Promoted from general customer service to assistant manager.
  • Responsible for managing between one and three employees during a shift.
  • Provided customer service in a retail setting.
  • Responsible for opening and closing the store.
  • Responsible for verifying and dropping the evening deposit on closing nights.
  • Verified inventory through the mark-down process.
Director of Accounts, 09/2000 to 01/2007
Neltner Billing and Consulting Independence, KY
  • Promoted from charge entry to Director of Accounts.
  • Managed between seven to ten employees.
  • Hired and trained new employees.
  • Responsible for entering charges, posting payments, and AR follow up and denial resolution.
  • Worked with providers and client billing staff ensure proper coding to limit insurance denials.  
  • Responsible for training employees and provider staff in proper coding guidelines as well as keeping up with rules and regulations throughout the year.
  • Kept provider AR below 30 days.
Physician Analyst, 07/2007 to Current
Bottom Line Systems Crescent Springs, KY
  • Identified variance trends and underpaid individual claims.
  • Worked with insurance provider representatives to receive correct reimbursement.
  • Worked and cleared older AR accounts.
  • Worked and cleared coding denials.
  • Implemented new clients.
  • Trained new employees on internal billing system as well as billing systems at the client.  
  • Responsible for end of month processes, ensuring all information is correct and balances against the previous month.
  • Worked directly with client revenue staff to ensure federal and insurance guidelines have been met.
  • Implemented processes so claims are sent to the insurance company using proper coding guidelines, and leave the client as clean claims.
Bachelor of Science: Anthropology, 2013
Northern Kentucky University - Highland Heights, KY
Associate of Science: Business Management, 2000
Southern Ohio College - Crescent Springs, KY
Certified Professional Coder (CPC)

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Web & e-commerce manager offering an impressive record of taking over troubled projects, developing new launch plans and executing to successful completion. Broad-based background in highly competitive and dynamic organizations. Experience in online merchandising, content, digital marketing, UX/UI design and business analysis enables better alignment between business and development to deliver high-quality and user-friendly products to the market as quickly as possible. 

  • SCRUM/Agile Transition Management 
  • Agile coach
  • Product requirements documentation 
  • SEO
  • UX/UI design & process
  • Online merchandising
  • Conversion optimization
  • Adobe Experience Manager
  • Adobe Target
  • Adobe Marketing Cloud
  • Google Analytics
  • User testing
  • Project tracking
  • Technical writing
SEO & Web Project Manager 07/2017 Current Insight Enterprises Tempe, AZ
Hybrid role (SEO Content Analyst + Project Manager for global web strategy team)
  • Created web content for technology solutions catered to specific audiences (enterprise, SMB, service providers and more)
  • Created web content for specific partner online marketplaces (Microsoft, Apple, HPE and more)
  • UX writer for all shopping experiences and AI chatbot
  • Created user stories and gathered requirements for all marketing stories in web development.
  • Configured portfolio for global web strategy team in Rally
  • Product owner for JIRA migration
SEO, Content and Communications Manager 04/2017 07/2017 Teeter Seattle, WA
90 day contract (remote work)
  • Lead the migration of company moving from managing marketing projects in Trello to Jira/Confluence.
  • Created new workflows for company marketing team
  • Created SEO strategy, social media strategy and company editorial calendar.
  • Wrote content for HSN TV shows and created digital ads
  • Created wireframes for corporate site redesign
  • Assisted with as needed video editing in After Effects
UX/UI Designer - User Messaging - ScrumBan Master 04/2016 04/2017 Best Western Phoenix, AZ
1 year contract (for global site redesign)
  • Created content for 2,100+ North American hotels for new website launched in 2016 resulting in increase of 24% organic traffic YOY
  • Created the first Best Western user personas to lead content and UX strategy for website and mobile app.
  • Created all in-app and push notifications in adobe marketing cloud resulting in nearly 100% revenue increase YOY
  • Managed all messaging in the booking experience as a UX writer.
  • Conducted all user testing in-house.
  • Managed all A/B testing and personalization efforts.
  • Gathered requirements for global redesign of website that launched on-time and on-budget
  • Lead new e-commerce team to ScrumBan development process for new site & app design
Sr. ecommerce merchandising manager 07/2012 04/2016 Mesa, AZ
Responsible for all categories online resulting in $50+mil in revenue
  • Created white label product lines from various window covering manufacturers
  • Managed and directed all sales efforts online from merchandising, content, graphic design, photography, email campaigns, cart abandonment campaigns and pricing/profitability
  • Met or exceeded company revenue and GP goals including record breaking black friday/cyber monday sales
  • Gathered requirements & managed large scale projects such as responsive site redesign, building from scratch in-house CRM & CMS platforms and customer service IVR system