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Professional Summary

Trained in the responsibilities involved in being a lifeguard. Highly familiar with all water rescue techniques and safety regulations. Strong communicator with National Lifeguard standards, Standard First Aid and Canadian Red Cross Instructor skills.

Core Qualifications
  • Professional development
  • Pool policies enforcement
  • CPR certified 
  • Program management
  • Problem resolution
  • Strong client relations
  • Full safety compliance
  • Lifeguard procedures
Certifications

Lifeguard:

  • NL - Pool Certification - September 17th 2018
  • NL - Water Park Certification - August 24th 2018
  • CPR Level C Certification - June 17 2018
  • AED Certification (Automated External Defibrillator) - June 17 2018
  • Red Cross Water Safety Instructor Certification - November 25 2018
  • LSI - June 2019

Safeguard Martial Arts

  • Black Belt Shodikan Karate - June 2007 - September 2009
  • Instructor - June 2007 - September 2009


Township of Langley

  • Youth Advisory Committee - November 15 2010 - May 20 2011 
  • Heritage Advisory Committee - November 15 2010 - May 20 2011
Experience
05/2019 to Current
Lifesaving Instructor Lifesaving Society Lower Mainland, BC

Lead, Instruct and evaluate a course on water safety, aquatic rescue and Standard & Emergency First Aid.

  • Prepared course objectives to follow school's curriculum standards established by school and state.
  • Applied variety of instructional resources to meet needs of students with varying backgrounds and learning styles.
  • Planned and conducted activities for balanced program of instruction, demonstration and work time, providing students with opportunities to observe, question and investigate.
02/2019 to Current
RPT Lifeguard and Swim Instructor Township of Langley City Hall Langley City, BC
  • Maintained strong proficiency in CPR, First Aid and Nation Lifeguard standard of Rescue techniques to provide optimal support to individuals in distress.
  • Explained safety rules and procedures regarding pool equipment and Recreation activities to patrons and guests to inform and educate.
  • Monitored behaviours for safety violations and took steps to prevent further violations.
01/2015
Night Manager Shark's Club Cold Wine & Beer Langley, BC

Met incoming customers and provided immediate assistance. Maintained up-to-date knowledge of customer buying habits. Trained all new sales employees on effective techniques. Recognized for exceptional shift performance. 

Education
2015
Associate of Arts: Motion Picture of Arts Capilano University North Vancouver, BC, Canada Coursework in Film Studies and Design
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Professional Summary
Highly motivated employee seeking to bring my experience in production, packaging, and inventory to your company while closely following all regulations and guidelines.
Skills
  • Flexible 
  • Quick learner
  • Attention to detail
  • Committed to following rules
  • Empathetic
  • Physically capable for any job
  • Team player
  • Professional 
Work History
Front End Cashier, 11/2017 to Current
Burger King Longmont, Colorado
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Handled daily heavy flow of customers and cooperated with the co-workers and management on customer service and products.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Maintained cleanliness and presentation of stock room and production floor.
Canyon Bakehouse & Rodelle- General Production & Assembly, 08/2016 to 12/2016
Employment Solutions 3600 Mitchell Dr #1100
  • Prepared and executed food products according to Health Department guidelines.
  • Assemble and package production to be shipped and delivered to customers.
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.
  • Physically able to stand and do repetitive lifting during 8-12 hour shift.

Clerk, 03/2016 to 08/2016
Jax Liquor Store 1581 North Taft Ave
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Followed all Liquor and Tobacco Laws and regulations.
  • Responsible for managing inventory.

Night Stocker, 04/2014 to 05/2015
Walmart 250 West 65th Street Loveland Colorado 80538
  • Maintained stockroom and warehouse.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Stocked seasonal areas with recipe cards, product coupons and promotional material.
  • Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.
CNA, 05/2010 to 12/2012
Good Samaritan Society 2101 South Garfield Ave Loveland, CO 80537
  • Cared for a variety of patients including rehab needs, long term care, and patients needing a locked unit setting.
  • Reporting situations, patients change of condition, and updates to proper supervisors and chain of command.
  • Worked well as part of a team and ready and willing to perform all duties including those beyond my normal job functions.
Education
Associate of Applied Science: Nursing , ongoing
Front Range Community College - Fort Collins, CO
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Summary
  • Dedicated Customer Service Representative for 2 years motivated to improve service satisfaction and contribute to overall company success.
  • Customer service professional with over twenty years in Front of the House operations. Proven team leader with excellent management skills. Focused on setting high expectations and raising service standards with a desire to deliver an exceptional service experience. Tactical team builder with strong background in training and team development.
Qualifications
  • Over 20 years of customer service experience
  • Exceptional customer service skills
  • Solid work history
  • Outstanding time management and problem solving skills
  • Strong organizational skills
  • Highly responsible and reliable
  • Positive attitude
  • Proficient in inventory and ordering
  • Highly motivated and goal oriented
  • Proven track record of exceptional sales
  • Credit card payment processing
  • Inbound and outbound calling
  • Data entry
  • Excel
  • Qlikview
  • 60 WPM
  • JDE
  • Pourtatour
Experience
09/2018 - Current
Myers Tire Supply Akron, OH Sales Operations Specialist/Sales Pricing Support
  • Monitor multiple Customer and National Accounts pricing
  • Price Changes / Uploads
  • Review TED process
  • Large Bids
  • Pricing Resolution
  • Maintain Customer/National account matrix
  • Communicate with National account managers and DSM to coordinate level approval
  • Connect with customers daily to understand needs, provide assistance and collect feedback to optimize operations
09/2017 - Current
Myers Tire Supply Akron, OH CSR Inside Sales
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Greeted customers to facilitate services, determine service needs and accurately input orders into JDE program
  • Process billing for accounts and credit cards orders
  • Responsible for credits and re-bills to accounts
09/1999 - 09/2017
Firestone Country Club Akron, OH Night Supervisor
  • Manage a team of 6 employees
  • Train new employees on company customer service policies and service level standards
  • Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Develop and maintain exceptional customer service standards
  • Communicate and use strong interpersonal skills to establish positive relationships with guests and employees
  • Suggest additional items to customers, as appropriate, to increase restaurant sales
  • Responsible for monthly inventory of liquor/beer/wine
  • Process billing for accounts and credit cards orders
  • Responsible for credits and re-bills to accounts
  • Offer feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives
Education and Training
2007
Hondros College of Business Uniontown, OH Real Estate Agent
1998
Wadsworth, OH High School Diploma