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Executive Summary

To Hiring Supervisor,

Thank you for considering me to become a member of your team. I am a driven self starter, who learns very quickly and strives for perfection in everything I do. I am passionate about about engineering and enjoy find anyway that I can improve operations to be more efficient and secure. I love to learn and am always am looking for new challenges, so that I can become the best version of myself that I can be. I never shy away form a steep learning curve. I look forward to becoming part of your team.

“a learning curve is essential for growth.” –Tammy Bjelland

Very best,
Jacob Shirvinski

Highlights
  • Driven
  • Natural Leader
  • Quick learner
  • Decisive 
  • Innovation
  • Problem Solver
  • Proactive
  • Protectionist
Certifications / Training / Proficiency
  • Security +
  • Palo Alto ACE
  • Splunk Certified User
  • Splunk Certified Power User
  • Splunk Data Administrator
  • Splunk System Administrator
  • Amazon Web Services
  • Python
  • Linux
  • Splunk
  • Resilient Incident Responce Platform
  • Spunk
  • Qradar
  • LogRythm
  • CrowdStrike
  • ElasticSearch Engineer 1
  • ElasticSearch Engineer 2
Education
Expected in 2022 Bachelor of Science: Aerospace Engineering Embry-Riddle Aeronautical University - Prescott | | Prescott, AZ, United States

Currently attending Embry-Riddle perusing a double major in both Aerospace engineering as well as Cyber Security.

High School Diploma Scottsdale Preparatory Academy | | Scottsdale, AZ, United States
Experience
05/2019 - Current Director, Dev Ops Mosaic 451 | Phoenix, AZ
  • Collaborated with user experience designers to create clean interfaces and simple, intuitive interactions and functions for Swimlane SOAR platform.
  • Oversaw all testing and troubleshooting for Mosaics critical infrastructure and documented issue resolutions for development team.
  • Oversaw a complete datacenter migration into Amazons web services ensuring no loss in data, cross communication, while implementing best security practices.
  • Oversaw 10 person team working on enterprise level security systems and applications.
  • Assembled and integrated response technologies across different platforms to meet complex user needs for internal environments as well as customers .
  • Coordinated ongoing performance assurance of corporate software applications and automated performance test scripts and complex operations that usually require specialize engineers.
  • Developed strong communication, active listening and interpersonal skills, which were used when collaborating with product development team and other stakeholders.
  • Applied best practices at all times and encouraged others to do same, which helped to maintain effective security.
  • Motivated software engineer passionate about architecting, defining issues, and building at scale in cloud environments.
  • Cooperated with other project partners to develop system analysis and new system design based on client specifications.
03/2019 - 05/2019 Security Architect Mosaic451 | Phoenix, AZ

Design, build and implement enterprise-class security systems for
a production environment (Splunk, Elastic Stack, Resilient Incident
Response Platform).
• Align standards, frameworks and security with overall business and
technology strategy.
• Conduct trainings for end users in use of security appliances to field
events and follow escalation policies.
• Identify current and emerging security threats and implement
controls to detect and prevent cutting edge attacks.
• Implement solutions to balance business and federal requirements
with information and cyber security requirements.
• Identify security design gaps in existing and proposed architectures
and recommend changes or enhancements.
• Use current programming language and technologies to automate
reports, firewall blocking, endpoint remediation.
• Use of Amazon Web Services to EC2 instances, API keys, routing
tables, bucket storage, and Lambda scripting for development,
testing, production, and pen-testing environments.
• Implement mobile device management to prevent leakage of
corporate data.
• Automation of on / off boarding processes.
• Assessment and reconfiguration of current applications and processes
to meet requirement and improve business practices.
• Administration of security information and event management tools
for proper alerting and data usage.
• Administration of endpoint remediation tools to prevent malware
based on signatures and network traffic.
• Maintenance and patching of Linux and deployment servers.
• Evaluation of current security attack vectors and implementation of
preventative controls.

01/2019 - 03/2019 Security Engineer Mosaic 451 | Phoenix, AZ
  • Audited networks and security systems to identify vulnerabilities.
  • Built firewalls and encrypted data to secure confidential information.
  • Built security infrastructure it best suit the customer environment and data ingestion needs into their SEIM, while maintaining a good security posture.
  • Automated the on-boarding process for allowing ease of account creation without delay.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Designed and implemented plans to secure computer files against breach, destruction or accidental modification.
  • Analyzed security procedure violations and developed plans to prevent recurrence.
  • Analyzed system risk to identify and implement appropriate security countermeasures.
  • Made recommendations to improve security procedures and systems.
  • Always looked to the future to create a scaleable environment with ease and efficiency.
06/2018 - 01/2019 NOSC Analyst 1 Mosaic451 | Phoenix, AZ

Knowledge of multiple SIEMs across 19 different customers.
• Deployment and implementation of new training techniques, policies,
and procedures.
• Development and deployment of IDS/IPS signatures based on
indicators and analysis.
• Testing of IDS/IPS signatures to determine successful detection and
level of false positives.
• Monitor Intrusion Detection System/Intrusion Prevention System (IDS/
IPS) alerts, analyze associated network traffic, and document the analysis in prescribed formats.
• Hunt for new threats and signs of compromise within customer
environments.
• Assist with the development of mitigation strategies.
• Deploy to provide on-site support and assistance in the event of an
exercise or cyber incident.
• Identify and document network-based tactics, techniques, and
procedures used by an attacker to gain unauthorized system access.
• Conduct technical analysis of data from partners, constituents, and
monitoring systems to understand the nature of attacks, threats, and
vulnerabilities.
• Report detected incidents to agencies, work toward resolution, and
escalate when required according to Standard Operating Procedures
(SOPs).
• Coordinate, communicate, share information, with CS&C (Cyber
Security & Communication) and NCCIC (National Cyber Security &
Communications Integration Center) components.
• Support the collection and reporting of performance metrics for
hospitals, airports, and municipalities.

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Professional Summary
Personable, charismatic, and cooperative individual skilled in customer service and interpersonal relationships seeks a position in a dynamic veterinary office.  Strong communication skills and an empathetic nature allow me to build favorable rapport with others ensuring a refreshingly pleasant and upbeat experience for patients and their families.
Skills
  • Professional phone etiquette
  • Excellent communication skills
  • Articulate and well-spoken
  • Strong work ethic
  • Adaptable 
  • Avid animal lover
  • Customer service-oriented
  • Pleasant demeanor
  • Appointment setting
  • Multi-line phone proficiency
  • Team Player
Work History
August 2013-Current Lead Teacher | Oak Grove Young Children's School | 1722 Oak Grove Road, Decatur, GA 30033

Provided a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.

Observed and evaluated children's performance, behavior, social development, and physical health.

Met with parents to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development.




April 2016-September 2016 Pool Manager | Leafmore-Creek Park Club | 1373 Altamont Drive, Decatur GA 30033

Successfully supervised and managed 35 employees

Accountable for daily operations, weekly payroll, cash handling, weekly transmittals and receipts

Managed and oversaw the day-to-day operations of concessions including maintaining inventory and vendor relations



Education
1994 Bachelor of Arts: Clemson University, Clemson, South Carolina

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Professional Summary
Obtains the ability to achieve optimal success and impacting the lives of others to reach perfection through passionate leadership. Goal-oriented and energetic with a talent for motivating with enthusiasm and encouragement.
Skills
  • Program management
  • Team leadership
  • Conflict resolution
  • Customer service-oriented
  • Vermont RecTrac System
  • Microsoft Excel
  • Employee scheduling
  • Efficient multi-tasker
Education
Bachelor of Science: Recreational Leadership, 2014
Jacksonville State University - Jacksonville, AL
Bachelor of Science: The University of Memphis - University Of Memphis, TN
Experience
Facility Manager, 04/2017 to Current
Clayton County Parks & Recreation Jonesboro, GA

Oversee day-to-day operations of the facilities and programs. Direct an expanding and flexible amount of programs derived of activities for all segments, groups, ages, and interest levels for a designated area of the county; oversee the purchase of proper supplies and equipment for programs and the facility\'s operation. Interviews, directs, and evaluates assigned staff. Prepare and submit payroll and review all instructor contracts; prepares area budget. Serves public relations function. 

Program Coordinator, 05/2017
Clayton County Parks & Recreation Jonesboro, GA

    Work on various committees to plan and/or conduct operations for an array of programs for the county. Coordinate various programs for the community for all segments, groups, ages, and interest levels of the County; assist and/or coordinate regularly scheduled special events and program in our district. Recommend purchase requisition of supplies and equipment for the facility and/or programs Supervise day to day operations of the facility. 

Official, 11/2013 to 05/2015
Alabama High School Athletic Association (AHSAA) Montgomery, AL

Help administrate education-based interscholastic activities, which supports academic achievement, good citizenship, and equitable opportunity:

  • Mt. Cheaha Basketball Officials Association
  • East Alabama Track & Field Officials Association
  • Mid-East Football Officials Association



Pool Manager, 05/2013 to 07/2014
Jacksonville Community Center Jacksonville, AL
Manage operations at the city's pool; oversee the pool's budget with weekly financial reports; schedule and train lifeguards, swim teachers, and summer day camp's visits; assist in preparing biweekly time sheets; successfully brought in new amenities to enhance swimmer's pool experience.


Intramural Supervisor, 01/2010 to 08/2012
The University of Memphis Campus Recreation Intramural Services University Of Memphis, TN

Created work schedules, planned and assisted in staff training and performance evaluations, build relationships with students and the community to establish long-term program growth.


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Summary
Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty.
Highlights
  • Client relations specialist
  • Conflict resolution techniques
  • Team management
  • Focused on customer satisfaction
  • Scheduling
  • Training and development
  • Talent development
  • Management of remote employees
Accomplishments
Played an instrumental role in increasing Engagement Survey ratings index from 71% to 90% within a year as Front Desk Manager.
Awarded Honorable Mention by the Hawaii Lodging and Tourism Association for Outstanding Lodging Employee of Year 2014.
Experience
Front Desk Manager 10/2014 to Current Maui Ocean Club Lahaina, HI
Worked extensively with Front Desk Agents to create a new philosophy promoting greater guest experiences and satisfaction. 
Reduced amount of employee overtime by effectively delegating the associate schedules.
Created and Executed an Associate Engagement Survey Task Force to increase ES scores from 71% in 2014 to 90% in 2015.
Represent Resort Management while running MOD shifts.
Front Desk Supervisor 10/2013 to 10/2014 Maui Ocean Club Lahaina , HI
Assisted Management with resolving guest issues.
Creating and implementing weekly schedules.
Organize monthly Front Desk and PBX meetings.
Ordering and tracking office supplies.
Front Desk Agent 09/2012 to 10/2013 Maui Ocean Club Lahaina, HI
Greet guests upon arrival and Departure.
Prepare documents for guests check ins and outs.
Provide assistance with sending personal documents.
Accommodate guests with resort information.
Provide assistance to guests issues.
Bell Desk 06/2011 to 09/2012 Maui Ocean Club Lahaina, HI

Deliver luggage and grocery items.

Assist with departures.
Dispense relevant information pertaining to the property and surrounding areas.
Drive guest to local destinations.
Responsible for maintaining bell carts.
Concierge 06/2007 to 07/2011 Beach Activities of Maui Lahaina, HI
Create personal itineraries for incoming guests.
Provide information about Maui and what activities are available.
Drive activity sales by developing relationships with local adventure companies.
Pool Manager 05/2005 to 06/2007 Beach Activities of Maui Lahaina, HI Maintain and provide a fun, safe, and unique environment for Resort guests.Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. Successfully managed the activities of 21 team members in three locations.
Assistant Pool Manager 02/1998 to 08/2015 Beach Activities of Maui Honolulu, HI  Interviewed, hired and trained new quality customer service representatives.
Expediter 01/1996 to 05/1998 California Pizza Company Honolulu, HI Assure food quality by inspecting each dish before allowing server to receive the plate.
Education
High School Diploma 1995 Punahou Honolulu, HI, USA
Associate of Arts 2001 Universtiy of Hawii KCC Honolulu, HI, USA
300 Ton Unlimited Captains License 2002 Honolulu Maritime Academy Honolulu, HI, USA