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Objective

Ambitious new graduate equipped with strong interpersonal skills as well as a passionate desire for a career in social work. Aiming to set others at ease and structure treatment plans around each clients strengths and promise to provide the highest level of care possible.

Skills
  • Detail-oriented
  • Excellent interpersonal skills
  • Natural leader
  • Highly organized 
  • Empathetic  
  • Energetic
  • Calm and level-headed under duress 
  • Electronic Learning Systems (D2L, Blackboard)
  • Excellent multi-tasker
  • Strong communication skills
  • Proficient in MS Office
  • Medical terminology knowledge 
  • Valid VA driver's license 
Experience
06/2019 - Current Home Caregiver Thompson Family | Fort Mitchell, VA
  • Developed strong and trusting rapport with patient to facilitate best possible care and assistance
  • Worked to improve patient outlook and daily living through compassionate care
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs
  • Supervise frequent activities such as medication and personal hygiene to ensure safety
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming
06/2018 - 05/2019 Retail Sales Associate Plato's Closet | Christiansburg, VA
  • Helped customers by answering questions and locating merchandise
  • Greeted each customer and offered to assist them to provide excellent customer service
  • Assisted in ringing up sales at registers and bagging merchandise
  • Performed floor moves, merchandising, display maintenance and housekeeping
  • Maintained friendly and professional customer interactions
  • Maintained visually appealing and effective displays for the entire store
  • Educated customers on product and service offerings
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
  • Delivered top quality customer service in a professional manner while managing multiple tasks
08/2017 - 01/2018 Children's Counseling Intern Women's Resource Center of the New River Valley | Radford , VA
  • Assess the needs of each child and provide therapeutic, educational, and recreational services during their stay. 
  • Work with residents to identify barriers, set goals and take steps to achieve their aspirations. 
  • Quickly responded to crisis situations when mental health and behavioral issues arose.
  • Assisted patients with dealing with domestic violence realities and developing coping skills.
  • Communicated with challenged and troubled children in an effort to exact a positive impact and influence.
  • Monitored behavior in individual and group sessions and intervened when necessary.
  • Mentored children and offered empowering leadership during recreational and academic activities.
05/2016 - 12/2018 Work Study Office Assistant Radford University Department of Accounting, Finance, and Business Law | Radford, VA
  • Manage the receptionist area
  • Greet office visitors, respond to telephone and in-person requests
  • Maintain and organize electronic and paper files
  • Disperse incoming mail to recipients throughout the office
  • Fax and scan documents
01/2014 - 02/2018 Certified Nursing Assistant Sentara Meadowview Terrace | Clarksville, VA
  • Preform nursing care including bathing, grooming, dressing, feeding, vital monitoring and transporting for 15 patients per shift
  • Executing emergency life-saving procedures if needed
  • Utilize strong assessment skills to determine necessary patient care
  • Work as part of team to ensure proper care of body mechanics and safety of patient
  • Clean and organize patients' living quarters
  • Exhibited compassionate care and communication with regard to issues of death and dying
  • Chart mood changes, mobility activity, eating percentages, and daily inputs and outputs on residents
  • Comfort patients and provide them with reassurance and encouragement
09/2013 - 05/2014 Tutor Lil' Creations Daycare | Clarksville, VA
  •  Tutored children individually and in small groups to help them with difficult subjects.
  • Worked with school age kids from Kindergarten-6th grade 
  • Enforced disciplinary limits to create a structured environment for learning
  • Supplied one-on-one attention to each student, while maintaining overall focus on the entire group (normally 10-20 students) 
  • Supported students in developing strategies for individual needs 
  • Applied the positive reinforcement method to redirect negative behaviors.
05/2013 - 02/2014 Food Service Assistant Sentara Meadowview Terrace | Clarksville, VA
  • Served meals and snacks according to prescribed diets
  • Operated large-volume cooking equipment
  • Carefully maintained sanitation, health and safety standards in all work areas
  • Performed general maintenance duties, including mopping floors, washing dishes, cleaning counter tops and emptying grease traps
  • Quickly unloaded product shipments and stocked freezers
  • Sensitive to the needs of geriatric patients
05/2011 - 05/2013 Caterer Cooper's Landing Inn and Traveler's Tavern | Clarksville, VA
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner
  • Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators
  • Cleaned and prepared various foods for cooking or serving
  • Managed preparation and presentation of the desserts for all catered events
  • Dishwasher duties
Education
2018 Bachelor of Science: Interdisciplinary Studies - Psychology and Social Work Radford University | | Radford, VA, USA
  • Focused on Social Work and Psychology
  • Plan to continue education to MSW
  • Major in Social Work and Psychology
  • 3.15 GPA
Associate of Science: Pre-Nursing South Side Virginia Community College | | Keysville, VA, USA
  • Coursework in pre-nursing
  • Cumulative GPA: 3.6
  • Member of Phi Theta Kappa National Honor Society
  • President's List Fall 2015
  • Awarded Tobacco Region Scholarship
High School Diploma Bluestone High School | | Skipwith, VA, USA
  • Nursing Assistant Certification (College credit class)
  • CPR/First Aid Certification
  • Honor Roll Fall and Spring 2014
Accomplishments

Awarded the Clarksville Ruritan Scholarship two years in a row, Dr. Jesse J. Bates Scholarship, and the Tobacco Region Scholarship.

Member of Women with a Heart for Missions Committee, Radford Crafty Club and Radford Social Work Club

Earned Dean's List at Radford University Spring 2017

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Professional Summary

Bachelor of Commerce (hons.) Graduate aiming to launch a career in Project Management. Outgoing, enthusiastic people person with strengths in networking, communication, relationship-building and project management

Skills
  • Advanced Google Analytics Certification
  • Microsoft Office proficiency
  • Intermediate language skills in French and Spanish
  • Salesforce and SalesPad CRM
  • Scheduling understanding
  • Project planning and development
  • Sales reporting
  • Email and Social Media Marketing
Education
Masters Certificate : Project Management , 2019
 Concordia University- John Molson School Of Business - Montréal, QC
Bachelor of Commerce - Honours: Double Major in Supply Chain Management And Marketing, 2016
 The University Of Manitoba - Winnipeg
Work History
Community Engagement Coordinator, 07/2019 to 02/2020
 Diabetes Canada – Winnipeg, MB
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships
  • Set clearly defined goals to drive major initiatives, including increased stakeholder engagement, sales, online presence, brand awareness and social media traffic
  • Planned and organized special events, solicited corporate sponsorship and set up matching gift donations to reach financial targets
  • Composed proposals and fundraising programs to raise capital for non-profit organizations
Sales Manager, 04/2018 to 06/2019
 CareerUp – Montréal, QC
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing the servicing of existing customer accounts
  • Consistently hit and exceeded sales goals by 20%
  • Increased sales by 40% with the execution of full sales cycle processing from initial lead processing through conversion and closing
  • Created momentum for reaching goals in sales staff through effective coaching
Account Manager, 01/2016 to 01/2018
 Kahunaverse Sports Group – Winnipeg, MB
  • Deal directly in generating new business by selling custom team apparel and sports equipment to Schools, Organizations, Amateur and Professional Sports teams
  • Building trust based relationships with clients to ensure the development of a loyal customer base
  • Created sales contacts with on- and off-premise accounts
  • Visited clients on-site to give benefit-oriented sales presentations
  • Contacted satisfied customers to offer additional services
  • Resolved customer concerns promptly to maintain satisfaction
  • Reached and exceeded annual sales goal of $300,000
Assistant Retail Manager, 01/2014 to 01/2016
 Home Run Sports – Winnipeg, MB
  • Lead weekly retail staff meetings
  • Responsible for the training of new employees
  • Provided guidance and problem solving skills for the retail floor when faced with difficult situations
  • Responsible for delegating merchandising and signing off on all retail floor operations
  • Purchased wholesale products from various supplier in excess of $100,000
Volunteer Experience

Vincent Massey Collegiate, August 2014 to Present

Positional Coach and Defensive Coordinator for the Vincent Massey Collegiate Junior Varsity and Varsity football program

  • Responsible for teaching the fundamentals of the sport of football at both the physical and intellectual levels to 50+ athletes aged 15-18
  • Ensure that the nature of competition is embraced in a respectful yet enthusiastic nature
  • Provide year round guidance and emotional support for the young athletes

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Professional Summary
Dedicated leader focused on maximizing productivity and increasing customer base. Believes exceptional customer service and relationship deepening is essential to the success of any business. I have more than 8 years in store management and I am well-versed in directing personnel, creating effective marketing projects and using effective strategies to increase company profit. 
Skills

 

  • Leadership/Development
  • Relationship Building
  • Excellent customer service skills
  • Goal-oriented
  • Strategic thinker
  • Customer-oriented
Work History
Retail Store Manager 04/2018 to Current
T-Mobile Usa Inc. – Philadelphia, PA
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Store Manager/District Trainer 02/2017 to Current
SPRINT Corporation (Sprint Connect) – Philadelphia, PA
  • Lead and develop a sales team of leaders.
  • Increase store profit margin by selling Sprint products and services.
  • Provide an extraordinary customer experience to every Sprint guest, and create a habit of Operational Excellence in my store location.
  • Increased location profit/sales by 350% after 1 month.
  • Ranked as #1 Store in district 3 months in a row.
  • Recruitment, Interviewing, Onboarding of staff.
  • Training manager for Philadelphia Metro Area SMs, ASMs, and RCs.
  • Responsible for District Managers duties in absence of DM.
  • Operational Excellence leader.
Relationship Manager 03/2016 to 02/2017
BANK OF AMERICA – Philadelphia, PA
  • Manage a team of sales specialist/bankers and focus on building strong client relationships.
  • Responsible for surpassing sales goals on a monthly/quarterly basis and increasing revenue.
  • Prospect new clients for company and increase portfolio for existing clients.
  • Increased sales volume by 135% in less than 1 year.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Scheduled and led weekly store meetings for all employees.
Store Manager 11/2007 to 12/2015
AT&T WIRELESS – Upper Darby, PA
  • Recruited to help lead team of Sales Consultants and surpass daily/weekly/monthly sales goals.
  • Increase company profit by building client base/client relationships and providing products/services with an extraordinary customer experience.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Focused on employee recruitment, coaching and development.
  • Generated repeat business through exceptional customer service.
Education
Bachelor of Science: Business Administration (Management) MORGAN STATE UNIVERSITY - Baltimore, MD

Affiliations
  • Iota Phi Theta Fraternity Inc.
  • Black Professionals Group member
  • NAACP member
  • MS Society member

This resume is created in 7 minutes.
Summary

Achieve a position allowing me to demonstrate strategic leadership capabilities, in a challenging position in which personal ability, and commitment to professionalism is of value. Enthusiastic customer service professional with 12 years client interface experience. Motivated to maintain customer satisfaction and contribute to company success. Highly skilled in conflict resolution and mediation techniques. Focused on satisfying residents and maintaining high occupancy rates. Reports any major issues to property owners/management  and takes initiative in finding workable solutions.

Skills
  • Bilingual (Spanish)
  • One-Site/ Real Page
  • On-Site
  • OSMX Software 
  • Proficient in MS Office
  • Fair Housing Mandates
  • Time Management
  • Banking and financial services background
  • Detail-oriented
  • Excellent multi-tasker
  • Strong communication skills
  • Organized 
  • Flexible schedule
  • Personnel training and development
Experience
Assistant Property Manager 10/2017 to Current Sack Management Huntington Beach, CA

Brought the properties occupancy from 80.11 percent to 98% occupancy. In charge of overseeing the properties renovations and team. Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. Conducted apartment tours for potential residents and answered any questions, and provided excellent customer service. Collected and kept careful records of rental payments. Monitored and documented all income, including delinquencies. Managed all day-to-day activities involving residents, subcontractors, and property management.
Community Manager 08/2014 to 08/2017 Cannon Management / Frontier Investments Riverside, CA

Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. Conducted apartment tours for potential residents and answered any questions. Collected and kept careful records of rental payments. Monitored and documented all income, including delinquencies. Handled customer complaints personally to verify they were properly handled. Managed all day-to-day activities involving tenants, subcontractors, and property management.
Leasing Consultant 11/2013 to 08/2014 Career Strategies Rancho Cucamonga, CA

Served as a Temporary Leasing Consultant (weekend job) at multiple properties. Conducted apartment tours for potential residents, provide excellent customer service, answered any questions. Maintained accurate and updated websites and printed materials. Monitored common areas for cleanliness and safety. Updated tenant and unit information to keep current in housing database.
Assembly Supervisor 01/2012 to 10/2014 Walker Evans Enterprises Riverside, CA

Conduct qualitative and quantitative analysis of logistics operations using simulation models and other tools. Worked at a rapid pace to meet tight deadlines. Maintain accurate stock records and schedules. Evaluated operational records and made scheduling adjustments to maximize efficiency. Oversaw special orders and after-hours, urgent shipping jobs. Conducted monthly, quarterly and yearly inventories of warehouse stock. Oversaw employees, and created a healthy, and safe work environment.
Shift Leader 02/2010 to 06/2012 Red Brick Pizza Riverside, CA

Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Took initiative to find extra tasks when scheduled duties were completed. Worked well with teammates and openly invited coaching from the management team. Maintained a neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.  
Administrative Assistant 11/2010 to 06/2011 Quineros Electric Riverside, CA

Temporary position working under the CEO's supervision. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Made copies, sent faxes and handled all incoming and outgoing correspondence. Managed the day-to-day calendar for the company's CEO. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Assist with payroll preparation and entered data into cumulative payroll document. Verified that information in the computer system was up to date and accurate in the Quick Books system.
Office Assistant 07/2009 to 12/2010 Riverside Community College Riverside, CA Student employment. Developed a more effective filing system to accelerate paperwork processing.Handled and distributed all incoming and outgoing mail. Quickly became a trusted employee for can do attitude, and had the privilege to mentored foster youth as they were ready to emancipate.
Retail Sales Supervisor 12/2005 to 08/2008 Men's Sporting Store San Bernardino, CA Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Answered customers' questions and addressed problems and complaints in person and via phone. Maintained visually appealing and effective displays for the entire store. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Oversaw all daily operations of 3 store locations. Offered direction and gave constructive feedback to motivate team members.
Education and Training
Associate of Science: Mathematics & Science Moreno Valley College Moreno Valley, CA, USA Degree in progress. 
High School Diploma: General Studies 2009 Norte Vista High School Riverside, CA, USA
References
REFERENCES AVAILABLE UPON REQUEST

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