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Professional Summary
Dedicated leader focused on maximizing productivity and increasing customer base. Believes exceptional customer service and relationship deepening is essential to the success of any business. I have more than 8 years in store management and I am well-versed in directing personnel, creating effective marketing projects and using effective strategies to increase company profit. 


  • Leadership/Development
  • Relationship Building
  • Excellent customer service skills
  • Goal-oriented
  • Strategic thinker
  • Customer-oriented
Work History
Retail Store Manager 04/2018 to Current
T-Mobile Usa Inc. Philadelphia, PA
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Store Manager/District Trainer 02/2017 to Current
SPRINT Corporation (Sprint Connect) Philadelphia, PA
  • Lead and develop a sales team of leaders.
  • Increase store profit margin by selling Sprint products and services.
  • Provide an extraordinary customer experience to every Sprint guest, and create a habit of Operational Excellence in my store location.
  • Increased location profit/sales by 350% after 1 month.
  • Ranked as #1 Store in district 3 months in a row.
  • Recruitment, Interviewing, Onboarding of staff.
  • Training manager for Philadelphia Metro Area SMs, ASMs, and RCs.
  • Responsible for District Managers duties in absence of DM.
  • Operational Excellence leader.
Relationship Manager 03/2016 to 02/2017
BANK OF AMERICA Philadelphia, PA
  • Manage a team of sales specialist/bankers and focus on building strong client relationships.
  • Responsible for surpassing sales goals on a monthly/quarterly basis and increasing revenue.
  • Prospect new clients for company and increase portfolio for existing clients.
  • Increased sales volume by 135% in less than 1 year.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Scheduled and led weekly store meetings for all employees.
Store Manager 11/2007 to 12/2015
  • Recruited to help lead team of Sales Consultants and surpass daily/weekly/monthly sales goals.
  • Increase company profit by building client base/client relationships and providing products/services with an extraordinary customer experience.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Focused on employee recruitment, coaching and development.
  • Generated repeat business through exceptional customer service.
Bachelor of Science: Business Administration (Management) MORGAN STATE UNIVERSITY - Baltimore, MD

  • Iota Phi Theta Fraternity Inc.
  • Black Professionals Group member
  • NAACP member
  • MS Society member
This resume is created in 7 minutes.

Achieve a position allowing me to demonstrate strategic leadership capabilities, in a challenging position in which personal ability, and commitment to professionalism is of value. Enthusiastic customer service professional with 12 years client interface experience. Motivated to maintain customer satisfaction and contribute to company success. Highly skilled in conflict resolution and mediation techniques. Focused on satisfying residents and maintaining high occupancy rates. Reports any major issues to property owners/management  and takes initiative in finding workable solutions.

  • Bilingual (Spanish)
  • One-Site/ Real Page
  • On-Site
  • OSMX Software 
  • Proficient in MS Office
  • Fair Housing Mandates
  • Time Management
  • Banking and financial services background
  • Detail-oriented
  • Excellent multi-tasker
  • Strong communication skills
  • Organized 
  • Flexible schedule
  • Personnel training and development
Assistant Property Manager 10/2017 to Current Sack Management Huntington Beach, CA

Brought the properties occupancy from 80.11 percent to 98% occupancy. In charge of overseeing the properties renovations and team. Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. Conducted apartment tours for potential residents and answered any questions, and provided excellent customer service. Collected and kept careful records of rental payments. Monitored and documented all income, including delinquencies. Managed all day-to-day activities involving residents, subcontractors, and property management.

Community Manager 08/2014 to 08/2017 Cannon Management / Frontier Investments Riverside, CA

Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. Conducted apartment tours for potential residents and answered any questions. Collected and kept careful records of rental payments. Monitored and documented all income, including delinquencies. Handled customer complaints personally to verify they were properly handled. Managed all day-to-day activities involving tenants, subcontractors, and property management.

Leasing Consultant 11/2013 to 08/2014 Career Strategies Rancho Cucamonga, CA

Served as a Temporary Leasing Consultant (weekend job) at multiple properties. Conducted apartment tours for potential residents, provide excellent customer service, answered any questions. Maintained accurate and updated websites and printed materials. Monitored common areas for cleanliness and safety. Updated tenant and unit information to keep current in housing database.

Assembly Supervisor 01/2012 to 10/2014 Walker Evans Enterprises Riverside, CA

Conduct qualitative and quantitative analysis of logistics operations using simulation models and other tools. Worked at a rapid pace to meet tight deadlines. Maintain accurate stock records and schedules. Evaluated operational records and made scheduling adjustments to maximize efficiency. Oversaw special orders and after-hours, urgent shipping jobs. Conducted monthly, quarterly and yearly inventories of warehouse stock. Oversaw employees, and created a healthy, and safe work environment.

Shift Leader 02/2010 to 06/2012 Red Brick Pizza Riverside, CA

Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Took initiative to find extra tasks when scheduled duties were completed. Worked well with teammates and openly invited coaching from the management team. Maintained a neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.  

Administrative Assistant 11/2010 to 06/2011 Quineros Electric Riverside, CA

Temporary position working under the CEO's supervision. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Made copies, sent faxes and handled all incoming and outgoing correspondence. Managed the day-to-day calendar for the company's CEO. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Assist with payroll preparation and entered data into cumulative payroll document. Verified that information in the computer system was up to date and accurate in the Quick Books system.

Office Assistant 07/2009 to 12/2010 Riverside Community College Riverside, CA Student employment. Developed a more effective filing system to accelerate paperwork processing.Handled and distributed all incoming and outgoing mail. Quickly became a trusted employee for can do attitude, and had the privilege to mentored foster youth as they were ready to emancipate.
Retail Sales Supervisor 12/2005 to 08/2008 Men's Sporting Store San Bernardino, CA Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Answered customers' questions and addressed problems and complaints in person and via phone. Maintained visually appealing and effective displays for the entire store. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Oversaw all daily operations of 3 store locations. Offered direction and gave constructive feedback to motivate team members.
Education and Training
Associate of Science: Mathematics & Science Moreno Valley College Moreno Valley, CA, USA Degree in progress. 
High School Diploma: General Studies 2009 Norte Vista High School Riverside, CA, USA
This resume is created in 7 minutes.
Experienced Mother and Aunty with strong leadership and relationship-building skills. 
  • Effective communicator
  •  Empathetic and patient
  • Effective multi-tasker
  • Flexible and adaptable
  • Quick problem solver
  • Calm and level-headed under duress
  • General housekeeping ability
  • Valid full driver's license
The Warehouse October 2010 to August 2016 Retail Assistant
Executed cash transactions quickly and accurately.
Arranged and stocked department displays.
Emphasized fast, friendly customer service.
Was in charge of gardening department
Education and Training
correspondence school 2007 High School Diploma Christchurch
This resume is created in 7 minutes.
Professional Summary
Seeking an entry-level teachers assistant position while obtaining my Cert IV in Education Support. Enthusiastic about applying my passion for working with children within an education setting. Committed to helping children reach their full potential by nurturing a supportive learning environment.
  • Experience in delivering the MultiLit program to children in grades 3-6 
  • Outstanding communication/interpersonal skills: Patient and warm with students, parents, and school staff – Demonstrated sensitivity, discretion and tact in listening to students and teacher directions.
  • Organisational skills: Self and student organisation.
  • Ability to work under extreme pressure. 
  • Interest in education and a love of learning. 
  • Flexibility and adaptability to all situations.
  • High regard for attention to detail.
  • Outstanding personality: ability to relate to children. 
  • ​Ability to accept direction and supervision. 
  • commitment: to providing a quality learning environment of a high standard. 
  • Ability to work confidentially 
Work Experience and Work History
02/2017 to Current
Volunteer - MultiLit Assistant Oran Park Anglican College Oran Park, NSW Established a safe and positive learning environment for the children. Maintained MulitLit records of children's individual progress and achievements. Promoted good behaviors by using the positive reinforcement method. Promoted language development skills through reading tasks. Physically and verbally interacted with students throughout the MultliLit program to keep them engaged.
08/2013 to Current
Owner Body Therapies By Nicole Silverdale, NSW Increased monthly sales by implementing strategies to develop and expand existing customer base. Maintained up-to-date knowledge of industry, target accounts and competitive landscape. Computed, recorded, and proofread data, records and reports. Performed heavy bank reconciliations and cash flow statements. Calculated, prepared, and issued bills, invoices and account statements according to established procedures. Complied with federal, state and company policies, procedures and regulations. Communicated with customers, employees and other individuals to answer questions and explain information.
08/2006 to Current
Retail Assistant Coles Greenvalley, NSW Received and processed cash and credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Maintained friendly and professional customer interactions. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Education and Training
Diploma in Remedial Massage Therapy Hunter College of Massage Newcastle, NSW, Australia
Statement of Attainment - Triggerpoint Therapy Hunter College of Massage Newcastle, NSW, Australia
Statement of Attainment - Hot Stone Massage Hunter College of Massage Newcastle, NSW, Australia
Certificate IV in Education Support Foundation Education Lutwyche, NSW, Australia Current - Online