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Professional Summary
Dedicated Customer Service Manager with more than 2 years of professional customer service and leadership experience. Successful at improving customer retention rates and growing revenue. Organized, motivated and hardworking with proficiency in Microsoft Word and provides exceptional customer service through active listening and problem-solving.
Skills
  • MS Windows proficient
  • Quick learner
  • Cash handling and management
  • Goal-oriented
  • Positive and friendly
  • Strong problem solving
  • Exceptional communication skills
  • Persuasive speaker
  • Detail-oriented
  • Excellent work ethic
Work History
Assistant Manager Plato's Closet - Ocoee, FL 09/2013 - Current
  • Greet customers entering the store to ascertain what each customer wanted or needed.
  • Maintain a positive attitude in high-level stress situations
  • Gained strong multitasking skills
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Handle larger values of cash, up to $3,000 daily
  • Handle change and bank deposits for business 
  • Answer calls by addressing customer inquiries, solving problems and providing new product information.
  • Delegate daily tasks, kept staff motivated and made sure work was done properly and efficiently.
  • Provide incentive to increase productivity by offering employees awards for best customer service.
  • Built long-term customer relationships and advise customers on purchases and promotions.
  • Frequently up-selling to customers, by finding the best fit product that will satisfy their need, dressing it up with additional options; aiding in not only sales but customer satisfaction.
  • Ensure superior customer experience by managing a wide variety of customer service and administrative tasks, addressing customer concerns, demonstrating empathy and resolving a customer's issue quickly and efficiently.  
  • Acted professionally and patiently when addressing negative customer feedback.
  • Interviewing  applicants, training new hires, building an impeccable staff




Education
Associate of Arts Valencia College - Orlando, FL Current
This resume is created in 7 minutes.
Summary
Enthusiastic Sales Associate possessing outstanding customer service and expertise in the retail industry. Reliable, punctual and hard working.
Skills
  • Excellent Communication Skills
  • CDL Class A
  • Perfect Attendance Record
  • Great Attitude
  • Forecasting
  • MMUXT
  • Dedicated Team Player
  • Reliable and Dependable
  • Excellent Time Management
  • Staff Training and Development
  • Pricing and Promotion 
Experience
11/2017 to Current
Key Account Manager Swire Coca-Cola Draper, UT
  • Developed positive rapport with Wal-Mart management to increase loyalty and satisfaction.
  • Maximized Coca-Cola products through marketing, while providing professional level of customer service.
  • Communicated with Market Managers to provide information on promotions and sales.
08/2016 to 11/2017
Large Store Area Sales Manager (ASM) Swire Coca-Cola Draper, Utah
  • Hire, train, manage and motivate sales team to ensure Swire Coca-Cola's standards are being met
  • Coach and develop associates to achieve personal growth within the company
  • Effectively communicate with large store accounts to build strong relationships
  • Ensure all accounts have 100% Look of Success execution and promote market tours as needed
  • Provide support to confirm accounts are being managed and maintained properly
  • Coordinate and organize promotional events within the large stores and make certain sales promotions are executed in a timely manner
  • Forecast and achieve volume targets, incentive goals, waste/break budget, track and report progress of sales area
  • Prepare pricing and weekly promotions for key accounts
  • Support and live company values​​
​​
12/2013 to 08/2016
Retail Account Representative (RAR) Swire Coca-Cola Draper, Utah
  • Responsible for ordering, product rotation, selling incremental displays, merchandising product, managing merchandisers, inventory levels and customer service
  • Responsible for covering ASM's vacations
​​
10/2013 to 12/2013
Utility Merchandiser Swire Coca-Cola Draper, Utah
  • Responsible for ordering, product rotation, covering multiple accounts, merchandising product and customer service
  • The Utility Merchandiser covers vacations for merchandisers as well as the RAR in varying areas
 
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06/2011 to 10/2013
District Sales Manager (DSM) High Country Coca-Cola Jackson, Wyoming
  • Addressed customer questions and concerns in regards to products, pricing and availability
  • Consistently securing new accounts, resulting in a five percent increase in year over year revenue
  • Negotiated and closed contracts with new and existing accounts
  • Managed both large and small store accounts
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09/2007 to 06/2011
Assistant Store Director Smith's Food & Drug Jackson, Wyoming
  • Over seeing store operations for all aspects concerning sales, shrink, asset protection, cash handling, human resources and customer service
  • Managing 120-150 associates at all times
​​
Leadership Training
Right People, Right Place, Right Time 2017
Tough Conversations 2017
Leading Through Accountability 2016
My Leadership Style 2016
Leading at the Speed Trust 2011
The Oz Principle 2008
Education
High School Diploma Wasatch Preparatory Academy West Jordan, Utah, United States
2017
Certificate Excel 2010, Level 1 Draper, Utah, United States
This resume is created in 7 minutes.
Summary

Self-motivated, resourceful and dynamic leader with extensive experience and a strong educational background in business management and communications. Adept at explaining complex telecommunications and Internet operations concepts in a clear and straightforward manner to a wide range of audiences. Fluent in two languages - English and Spanish (read, write and speak)

Skills
  • Extensive customer service and sales experience.
  • Superior proficiency with e-mail Internet and MS Office applications such as Word Access and Excel.
  • Strong skills in building professional relationships with a diverse client base.
  • Outstanding facility in explaining and promoting product benefits and features.
  • Excellent oral and written communication skills.
  • High problem-solving and negotiation skills
  • Proven leadership abilities.
  • Reports generation and analysis.
Experience
02/2018 Verizon Boca Raton, FL
Solutions Specialist

- Meeting customer and client needs.

- Selling telecommunication devices for their business or personal use.

- Meeting sales goals/commissions.

- Sold 27k in accessories in my first three months (Q2) of being hired, number one overall for FLS2 territory  ( 17 stores ).

- Have finished in the top 10% of the FLS2 Terrirory in Verizon's Fundamental five, six out of eight months ( New/Upgrades/NPS/Pull-Thru/ARD).

08/2017 - 02/2018 T-Mobile Boynton Beach, FL
Retail Associate Manager

-Infusing every Sales Rep with a serious passion for our products and our mission.

-Making sure customers get everything they need to make their experience unforgettable.

-Ensuring customer wait times are as low as they can be.

-Stay current on all our products, services, and promotions, and help my team do likewise.

-Developing store team through ongoing coaching and recognition.

-Handle discounts and credits when appropriate.

-Making sure the store is always looking its best.

03/2015 - 08/2017 T-Mobile Deerfield Beach, FL
Retail Sales Representative
-Met personal monthly sales goals on a regular basis.
-Researched and recommended new potential sales opportunities to management.
-Recommended service and profit enhancement possibilities.
-Developed customer and colleague networks.
-Opened and maintained new business accounts.
-Conducted internet and wireless phone service presentations in public and private settings.
-Top 5% nationwide in sales so far going into Q4.

02/2013 - 02/2015 Verizon Authorized Retailer – Cellular Sales Deerfield Beach, FL
Retail Sales Representative

-Conducted demonstrations of telecommunications services and products.

-Developed and maintained new client networks.

-Submitted client orders and provided installation service assistance as needed.

-Key Holder for multiple locations. 

Education and Training
2015 Boca Raton, FL
Bachelor of Arts in Communications and Marketing Florida Atlantic University Graduated with honors Cum Laude. (GPA - 3.7)
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Professional Summary

High energy, results driven Manager with a passion for people and delivering exceptional customer experiences. Eager to contribute my expertise in customer relationship building and retention, business development, and team building initiatives to maximize customer satisfaction and drive the highest standards of hospitality.

Skills

Exeptional customer service

Build winning relationships

Positive, self motivated, team leader

Creative problem solver

Proactive, agile, results oriented
Excellent personal presentation

Work History
MICHAEL KORS Assistant Store Manager | St. Louis, MO | September 2014
  • Coach, develop, and motivate team to deliver exceptional customer experiences, build lasting relationships, ensure client retention.
  • Achieved #1 rank in repeat business for Midwest District contributing 17% of total store sales.
  • Mentor team to up sell, cross sell to maximize each opportunity, resulting in #1 Units per Transaction and Average Dollar Sale in the District.
  • Initiated and implemented outreach program to expand customer base and build brand loyalty.
  • Ranked #1 in sales performance, contributing 21% of sales.
J JILL Assistant Store Manager | St. Louis, MO | October 2012 - April 2014
  • Recruited, trained, retained and motivated high performing team.
  • Developed selling skills program for associates, successfully implemented at Regional level.
  • Selected as interim manager for premier store at Plaza Frontenac for 2012 holiday season.
NORDSTROM Personal Stylist | St. Louis, MO | July 2011 - August 2012
  • Ranked #1 sales on personal stylist team.
  • Chosen as "Nordstrom future leader", received first All-Star Award in recognition of dedication to customer service.
  • Successfully opened store completing new training modules, pioneering the Personal Stylist program, applying strong leadership attributes toward training, developing the team.
WATERFORD WEDGWOOD USA, INC Regional Retail Manager | St. Louis, MO | June 1989 - January 1992
  • Responsible for planning, achieving sales, budget, margin performance of six stores in Southeast Region.
  • Successfully maintained #1 Rank in performance to sales plan.
  • Pioneered corporate gifting program to generate 12% of total sales.
  • Received "Best Director" award.
Education
BSBA Washington University Olin Business School St. Louis, MO