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Self-motivated, resourceful and dynamic leader with extensive experience and a strong educational background in business management and communications. Adept at explaining complex telecommunications and Internet operations concepts in a clear and straightforward manner to a wide range of audiences. Fluent in two languages - English and Spanish (read, write and speak)
- Meeting customer and client needs.
- Selling telecommunication devices for their business or personal use.
- Meeting sales goals/commissions.
- Sold 27k in accessories in my first three months (Q2) of being hired, number one overall for FLS2 territory ( 17 stores ).
- Have finished in the top 10% of the FLS2 Terrirory in Verizon's Fundamental five, six out of eight months ( New/Upgrades/NPS/Pull-Thru/ARD).
-Infusing every Sales Rep with a serious passion for our products and our mission.
-Making sure customers get everything they need to make their experience unforgettable.
-Ensuring customer wait times are as low as they can be.
-Stay current on all our products, services, and promotions, and help my team do likewise.
-Developing store team through ongoing coaching and recognition.
-Handle discounts and credits when appropriate.
-Making sure the store is always looking its best.
-Conducted demonstrations of telecommunications services and products.
-Developed and maintained new client networks.
-Submitted client orders and provided installation service assistance as needed.
-Key Holder for multiple locations.
High energy, results driven Manager with a passion for people and delivering exceptional customer experiences. Eager to contribute my expertise in customer relationship building and retention, business development, and team building initiatives to maximize customer satisfaction and drive the highest standards of hospitality.
Exeptional customer service
Build winning relationships
Positive, self motivated, team leader
Creative problem solver
Proactive, agile, results oriented