Retail General Manager resume examples

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Skillful Retail General Manager resume

RHIANNON CAMPBELL
Summary
Self-motivated and reliable individual with the ability to function extremely well independently and as a leader in a team environment. Strengths include a solid work ethic, adaptability to varied business environments, and fluent in Spanish.
Skills & Hobbies
  • Level 1 Interpener
  • Strong leader
  • METRC expert
  • Cannabis enthusiast
  • Bilingual in Spanish
  • Attention to detail
  • Creative thinker and problem solver
  • Dependable
  • Adaptable
  • Outdoor enthusiast
  • Animal lover
Experience
Formulations Specialist 05/2018 to Current Cura Cannabis Solutions Portland, OR
  • Formulation of terpene profile for Elite strains / Elite Live Resin / CBD strains / 1:1 & 2:1 THC/CBD strains
  • Digitally logging all information in METRC, Microsoft Cloud and internal inventory software
  • Conducting test pull samples with lab technician
  • Research and development on daily strains produced
  • Inventory of all bulk goods (done daily) and METRC inventory audits (done bi-weekly)
  • Conducting wholesale orders and registering / accepting transfers
Server / Bartender 10/2017 McMenamins Ringlers Pub Portland, OR
  • Promoted after 30 days to bartender position
  • Supported management by creating comprehensive product lists for all staff members
  • Displayed great initiative during busy hours leading to corporate recognition and reward
  • Created a warm and welcoming environment for all patrons
  • Displayed excellent time management with "early entry" crowds during sold out concerts at the Crystal Ballroom
Lead Server / Shift Manager 08/2016 to 09/2017 Pita Jungle Flagstaff, AZ
  • Created weekly cocktail specials and aided in implementing Wine Wednesday
  • Promoted after three months of employment
  • Everyday duties of a shift manager / lead server (i.e. counting money, making deposits, setting server sections)
  • Organized and detailed bar area while revamping beer, wine and spirit selection
  • Designed and implemented new server / bartender / host / busser side work
Lead Bartender / Shift Manager 05/2016 to 09/2017 The Orpheum Theatre Flagstaff, AZ
  • Promoted after one month of employment
  • Selecting nightly specials and ensuring register and display monitors correlate
  • Created and enforced closing side work that improved cleanliness and operation of the bar
  • Open and close shifts while handling tip out and security detail
Bartender / Social Media Manager 06/2015 to 04/2016 Gordon Biersch Gilbert, AZ
  • Everyday management of Instagram, Twitter and Facebook pages for Gilbert location
  • Offered promotion after four months of employment
  • Handled bar customers while also working the well at high volume
  • Performed weekly inventory reports
Manager / Bartender 12/2014 to 05/2015 BLD Chandler, AZ
  • Promoted after one month of employment
  • Translated over 40 kitchen recipes from English to Spanish for executive chef
  • Accommodated high volume of guests especially for Sunday brunch
  • Assumed everyday duties of management
  • Daily management of Instagram, Facebook, Twitter and review sites
Server / Bartender 07/2013 to 12/2014 Altitudes Bar & Grill Flagstaff, AZ
  • Assumed daily management of social media platforms
  • Managed and responded to Yelp and Trip Advisor reviews
  • Provided excellent customer service on the floor as well as behind the bar
  • Wrote daily food and drink specials
  • Promoted / set up / bartended Tequila Sunrise two years in a row 
Front End Manager 07/2012 to 06/2013 Natural Grocers Flagstaff, AZ
  • Implemented monthly meetings and departmental evaluations
  • Created comprehensive check list for front end team
  • Effectively developed an organizational structure that increased productivity
  • Conducted weekly inventory checks and reorganization of check stand grab-n-go
Replenishment And Presentation Manager 06/2011 to 07/2012 Michael's Arts & Crafts Flagstaff, AZ
  • Daily management of overall operations
  • Tri- weekly unloading / unpacking / sorting and stocking of all store items
  • Weekly display and isle changes designed by corporate
  • Assumed opening and closing duties of a store manager
Retail Manager 12/2008 to 06/2011 Arizona Snowbowl Flagstaff, AZ
  • Held lead positions at three different lodge locations
  • Promoted to senior management position after two months of employment
  • Assumed all duties of a retail manager (i.e. ordering and purchasing merchandise, store layout and design, scheduling and overall operations)
Education
2014 Northern Arizona University Flagstaff, AZ
Major in Spanish
Minor in Business
Spanish language and culture Universidad de Salamanca Salamanca, Spain
  • 20 hours Advanced Spanish
  • 10 hours Spanish Communication
  • 10 hours Spanish Culture
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Job-winning Retail General Manager resume

Kim Hezinger
Summary
Strong leader equipped with extensive experience in associate relations and human resource management. Employs excellent leadership skills and multi-tasking strengths. Experienced retail manager adept at problem solving, customer service along with hiring and training quality associates. Offering 10+ years of experience and knowledge in developing associates by providing guidance and counsel as well as implementing company policies by completing internal investigations. Strong business partner with multiple areas of organization to efficiently manage workload.
Skills
  • Acts with Integrity
  • Customer Focus
  • Self Motivator
  • Strategic Thinker
  • Interview Expert
  • Action Oriented 
  • Detail Oriented
  • Decision Quality
  • Manages Conflict
  • Communicates Effectively
Experience
Affordable Restaurant Service Marietta, GA Office Manager 05/2018 to Current
  • Facilitate meetings and conference calls with entire staff to effectively communicate company priorities and expectations.
  • Responsible for all HR related inquiries/concerns including interviewing, new hire on-boarding, training and development, disciplinary/termination meetings and health benefits.
  • Provide administrative training to technicians and office staff.
  • Oversee dispatch to ensure timely execution of work orders.
  • Review work orders for accuracy and addresses any customer related concerns.
The Home Depot Store Support Center Atlanta, GA HR Manager, AACG (Associate Advice & Counsel Group) 05/2016 to 05/2018
  • Provide guidance to managers and associates by handling questions, interpreting SOP and conducting associate relation investigations.  
  • Research, review case files and gather information to make recommendations to field leaders based on investigative findings and Standard Operating Procedures.
  • Fluent on employment law including FMLA, ADA, Wage and Hour Laws and state-specific laws.
  • Partner with resources from other areas including field HR, Legal, Asset Protection, Medical Health Management and Human Resource Service Center to effectively resolve issues.
  • Handle incoming calls, written correspondence and staff action escalated issues pertaining to associate relations matters. 
  • Conduct telephone interviews for all employees involved in reported associate relations matters.
The Home Depot Retail Manager 04/2008 to 05/2016
  • Manage associate base of 180 associates; 80 direct reports.
  • Make recommendations in the selection process by assisting with recruitment, interviews, and make decisions on qualified candidates for hire.
  • Conduct performance evaluations, disciplinary meetings and terminations.
  • Facilitate new hire orientations and on-boarding process.
  • Organize and facilitate mass hiring events of external candidates.
  • Cross train and develop associates for promotions.
Citi Residential Lending Rolling Meadows, IL Account Manager 01/2005 to 04/2008
  • Lead Manager of top brokerage firm in Chicago with 60+  closings/month.
  • Analyzed applicants financial status, credit and property evaluation to determine risk of granting loan.
  • Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
World Savings & Loan Oak Brook, IL Quality Assurance Manager 06/2003 to 01/2005
  • Reconciled and reported discrepancies found in records. 
  • Perform research and due diligence to resolve issues in a timely manner.
  • Verified that the legal formalities were completed prior to closing dates.
Education and Training
Associate of Arts 2004 Triton College, River Grove, IL, United States
  • Deans List Recipient Academic Achievement Award
Accomplishments
  • Consistently receives  “exceeds” ratings on performance reviews
  • Completed over 3,500 internal associate relation investigations
  • Best Quality Award at 97.48% for internal investigations
  • Recognized Retail Manager for 'Taking Care of Our People' Award
  • Presenter for Women in Leadership
  • Panel Member for HR Open House
  • Leadership Fundamentals Training
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Top Retail General Manager skills

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Experienced Retail General Manager resume

JOHNNY ACOSTA
Experience
Rush Star Wireless Chula Vista, Ca National Account Sales Manager 01/2018 to 12/2018
  • Generate leads and acquire new accounts by attending industry events.
  • Develop strong and effective account management and sales staff.
  • Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers
Intintz Designz Chula Vista, Ca Business Owner 03/2017 to Current
  • Generated leads for new sales through telephone and email contact with customers.
  • Recruited, hired, developed and retained installers for the company
  • Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.


T-MOBILE National City, Ca Retail Store Manager 02/2016 to 02/2017
  • Worked closely with district manager to formulate and build store brand.
  • Resolved customer problems by investigating issues, answering questions and building relationships. 
  • Consistently met and exceeded expectations for productivity and accuracy levels.
RUSHSTAR WIRELESS Chula Vista, CA National Sales Manager 02/2015 to 02/2016
  • Identified lucrative business prospects through cold calling, networking, marketing and database leads.
  • Capitalized on industry changes to maximize company revenue.
  • Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.

AT&T MOBILITY Local Dealer Channel San Diego, Ca Area Retail Sales Manager 03/2012 to 01/2015
  • Collaborated with Internal and External Sales Directors to align on aggressive and achievable monthly sales goals.
  • Monitored 2 Key Local Dealer Accounts overseeing 30 locations within the San Diego Market.
  • Negotiate programs/ contracts with Local Dealer, and multitude of vendors on a monthly basis.
AT&T MOBILITY San Diego, Ca Area Retail Sales Manager 01/2006 to 02/2012
  • Managed staffing of 130 employees with a 50/50 diversity mix.
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Provided an exemplary level of service to clients to both maintain and extend the relationships for future business opportunities.
Education
BACHELOR OF SCIENCE: Business Admin Expected in 2022 University of Phoenix, San Diego, Ca
Highlights
  • Small business development
  • Fortune 500 company sales background
  • Goal-oriented
  • National account management
 

  • Strong lead development skills
  • Performance tracking and evaluation
  • Regional accounts
  • New program and promotion implementation
Skills
Product Roll-Out:
  • Implemented marketing strategies which resulted in 200% growth of customer base.
  • Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.
  • Streamlined sales procedures within the channel to reduce Churn of new products and services.
 
Project Management:
  • Performed competitive analysis to make recommendations for future company growth.
  • Improved customer satisfaction ratings by 25% by implementing a new user-friendly interface.
  • Recipient of the Top Area Retail Sales Manager Award in 2011 and 2012.
 
Staff Development:
  • Initiated training development for the Internal and External Sales Channels, to increase overall productivity.
  • Managed a successful sales team of 130 members who consistently exceeded sales goals by 20% each month.
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