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Executive Profile
Highly-energetic Operation Manager focused on promoting customer satisfaction through exceptional service and obtaining high employee morale. Skilled and talented at improving team performance through innovative management techniques. Experience in offering thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.
Skill Highlights
  • P&L management
  • Human resources management
  • Market penetration
  • Budgeting/Forecasting
  • Revenue Management
  • Powerful negotiator
  • Sales Team Development
  • Problem Resolution
  • Career-Development/Mentoring
  • Team building/Staff retention
  • Strategic planning
  • Experience with Hilton, Marriott, IHG, Choice, Wyndham and Best Western brands
  • RFP's experience for above Hotel Brands
Experience
Esperanto Developments January 2020 to Current Corporate Regional Sales and Marketing Director
El Paso, TX
  • Strategized approaches to meet objectives and capitalize on emerging opportunities.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Forecasted sales numbers and product profitability to determine ideal strategies.
  • Researched market competitors to identify potential new products and service opportunities.
  • Designed visionary sales-driven programs and promotions to expand existing advertising methods.
  • Partnered with sales representatives during customer consultations to build agency and customer relations.
  • Guided and motivated marketing team to tackle continuous improvement objectives, streamlining processes and controlling costs to spearhead highly profitable division.
  • Spearheaded development and launch of business management sales software system.
  • Analyzed competitive environment and consumer trends to stay on top of changing market environments.
  • Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
Hotel Indigo February 2019 to January 2020 General Manager
El Paso, Texas
  • Overall operations management of hotel, bar and restaurant
  • Implement IHG Brand Standards under the Indigo umbrella
  • Review monthly P&L numbers with ownership
  • Re-launched new restaurant with sales and marketing efforts
  • Managed over 80 employees
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Designed sales and service strategies to improve revenue and retention.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Motivated and led team members to work together to achieve targets.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Holiday Inn El Paso West May 2017 to February 2019 General Manager
El Paso, TX
  • Overall management of operation of hotel
  • Oversee renovation conversion from Country Inn & Suites to Holiday Inn
  • Implemented IHG hotel brand standard
  • Regular property inspections of hotels public area, guest rooms, back of the house, bar and meeting rooms
  • Established a new Sales and Catering team
  • Implemented structure, strategies and guidance to the newly hired Sales and Catering staff by attending networking events, sales calls to potential high volume companies and preparation for the upcoming RFP season
  • Understand the market area and competition to gain daily/monthly full revenue potential
  • Review monthly P&L numbers with ownership and investors
  • Conduct and attend weekly leadership and banquet meetings
  • Become familiar with the property's overall building challenges to include implementing life safety requirements
  • Interview and approve all new hires for every department to ensure hotel gains the quality personnel and add to the hotel team culture and goals
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
Courtyard By Marriott / Interstate Hotels & Resorts July 2011 to April 2017 General Manager
El Paso, Texas
  • Manage Human Resources duties; attract, retain and motivate employees
  • Conduct performance/salary reviews, problem resolution, discipline and termination of employees
  • Mentor mid-level managers and supervisors to prepare them for career growth
  • Implement company programs; comply with the operation of Franchise agreement, Federal/State Laws regulation and Interstate Hotels & Resorts policies and procedures to the highest level of customer satisfaction
  • Limit liabilities and maximize profit revenue management; forecasting and restriction
  • Create and maintain budget goals
  • Respond to Marriott Guest Voice and Trip Advisor reviews
  • Operation of Bistro restaurant on property to include Starbucks
  • Experience with STAR Report, Sales Pro, Workday, ADP, Fosse, Marriott Global Source and Micros
  • Attended networking events, conduct sales calls, booked sleeping room and meeting room business, assist in responding to RFP's
  • New Hire Task Force for Holiday Inn Express Central El Paso, Texas
  • Encouraged, trained and disciplined employees to maximize performance.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Hampton Inn & Suites July 2002 to July 2011 Director of Sales
El Paso, Texas
  • Manage all aspect of the Sales Department; overall sales and marketing of the hotel to achieve optimal occupancy and use maximizing revenue and meeting/exceeding hotel profit objectives
  • Preparing of reports, analyze and review forecasts and budgets
  • Develop and continually enhance relationships with corporate, businesses, travel industry, community organizations and professional association through inside and outside sales
  • Development of quarterly and annual sales and marketing plan
  • Experience with STAR Report, Hotelligence, Sales Pro, OnQ by Hilton
  • Renovation experience
  • Sales Task Force - Portland Oregon               


Hilton El Paso Airport December 2000 to July 2002 Sales Manager
El Paso, Texas
  • Worked on all market segments: Corporate, Government, Association, Sports and Group Sales
  • Negotiate accounts and group sales
  • Attendant trade shows along with the CVB to help promote Hilton Hotel Airport and The City of El Paso
  • Kept abreast of latest trends and recommended enhancements to enhance company product offerings.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Core Accomplishments
Perfect Balance Award for 2014 and 2015 year Crossroad Division for Interstate Hotels & Resorts Award - consist of high associate engagement survey scores and profit flow of 50% or above for the fiscal year.
Skills
Operational Skills: Budgeting, Revenue Management, Customer Satisfaction, Marketing, Creative Problem Resolution, Meeting and Exceeding Budget Goals, Multi-tasking, Human Resource duties
 
People Skills: Enthusiastic People Person, Customer Service, Advanced Problem-Solving, Team Building, Motivation/Mentoring and Manage Relationship skills 
 
Community Service
  • City of El Paso Streering Committee 2019-2020
  • El Paso Hotel Lodging Association (EPHLA) / Education Committee chair since 2016
  • League of United Latin America Citizens (LULAC) 2015 -2019
  • Experience El Paso committee for Sgt Major Academy (Ft Bliss) in care of The El Paso Greater Chamber of Commerce 2017
  • Greater El Paso Civic Convention and Tourism Adviory Board conducted by Destination El Paso 2017-2019
  • Downtown El Paso (DTEP) / Living tour volunteer 2018
  • El Paso Community College / Developing a Curriculum for Travel & Tourism and Hospitality Operation for Fall 2018
Education
Santa Teresa BBA: Business Management / Human Resources Santa Teresa, New Mexico

•Business Management GPA 3.4

•Human Resource GPA 3.7

This resume is created in 7 minutes.
Professional Summary

Energetic manager who draws on extensive knowledge of sales to generate revenue and maintain productivity. Skilled at assessing customer needs gauging feedback and allocating personnel resources.

Education
Business Studies: Dec 1990
University of Southern Maine - Gorham, ME


High School Diploma: Jun 1989
Gardiner High School - Gardiner, Maine
Skills
  • Vast experience with all aspects of sales.
  • Construction detail oriented.
  • Property maintenance management.
  • Use of CRM software daily to increase sales.
  • Extensive training of applicable state and federal regulations regarding sales.
  • Staff development.
  • Highly detail-oriented.
  • Superior time management.
  • Exceptionally organized.
Experience
General Foreman, 04/2018 to Current
Guerrette Properties And ConstructionAugusta, ME
  • Reviewed daily work assignments and delegated tasks to employees, supervising completion.
  • Kept meticulous records on supplies, parts, equipment and employees' hours for each job.
  • Coordinated job schedules and bids to maximize work and revenue.
  • Maintained job sites that met all company and federal regulations in regards to safety.
  • Worked alongside team to accomplish work goals according to schedule.
  • Utilize machinery including tractors, backhoes, and lifts as needed. 
  • Analyzed job cost reports ensuring that productions were within budget.
Territory Manager, 08/2017 to 04/2018
ACV Auctions LLCBuffalo, NY

Developed and executed strategic plans to grow the business in Maine. 

Service accounts in person and help with growth opportunities.

Exceed established sales goals. 

Develop relationships with Dealers  and maximize revenue opportunities. 

Forecast and report incoming business activity on a monthly and annual basis. 

Collaborate with team members, managers and cross functional departments.

Finance Manager, 02/2017 to 08/2017
Tucker ChevroletWaldoboro, Maine, United States


  • Setting and achieving targeted sales goals. 
  • Providing an exceptional customer service experience, organizational and negotiation and closing skills. 
  • Using consultative selling process to match the best process for our customers needs. 
  • Gaining superior product knowledge to effectively help customers.
  • Supported the sales team in writing proposals and closing contracts.
  • Developed quarterly and annual sales department budgets.
  • Door to Door visits to local businesses to build relationships.
General Sales Manager, 01/2015 to 01/2017
Wiscasset FordWiscasset Maine
  • Oversees daily operation of a 14 million dollar dealership.
  • Implemented effective customer service procedures to encourage positive feedback and increased satisfaction by 25 percent. 
  • Responsible for appraising all trade-ins.
  • Set monthly sales goals and motivate staff to achieve such goals.
  • Trained, coached and mentored staff to ensure smooth adoption of new sales system V auto. 
  • Maintain inventory records of all vehicles available for purchase.
  • Provide support to sales team and assist with customer service. 
  • Determine staff schedules and approve time off and vacation request for staff of 20 plus. 
  • Joining in events to bring dealership in as part of the community. 
  • Engage positively with sales reps and vendors. 
  • Work with CRM and trained staff on how to use to its best advantages. 
Sales Manager , 06/1992 to 12/2015
Oconnor GMCAugusta Maine
  • Purchasing and selling inventory at Auto Auctions in New England.
  • Responsible for appraising all trade-ins.
  • Ensuring the title work is complete and correct, and giving approval for spending on used vehicles. 
  • Advertising used inventory and working with newspapers, internet, and radio. 
  • Working with sales managers and staff to assist with sales. 
  • Always teaching the staff about the business and provide any help with closing a sales. 
  • Managing the reconditioning department, working with managers to develop better processes with used car inventory. 
  • Developed new program for employee evaluation which resulted in marked performance improvements.
  • Hired and trained new staff.
  • Worked with promotions team to develop new marketing strategies. 


Volunteer
  • Volunteer with the Skating association of Maine as a youth hockey coach.
  • Foster for the Greater Androscoggin Animal clinic.
  • Work with Wiscassett and the surrounding communities for fund raising events. 
This resume is created in 7 minutes.
Summary
I have a solid work ethic, a desire to please and a strong upbringing which has enabled me to be successful at each of the positions that I've held. I have become a problem solver on many levels due to my various life experiences.
Skills
  • Service oriented
  • Strong interpersonal skill
  • Communicates effectively
  • Positive and friendly
  • Exceptional time management skills
Experience
River Ridge Golf Course June 2017 to May 2019 Pro Shop Attendent
New Port Richey, FL

To promote golf and the sale of golf and the pro shop merchandise.

Simmons-Rockwell August 2005 to May 2016 Customer Service Manager
Big Flats, NY
As the customer relations manager I handled the day to day questions and any issues that arose with our customers. I contacted all of our new car customers and insured their complete satisfaction. I met with the customer face to face when possible or by phone when necessary.
Corning Country Club December 2002 to August 2005 General Manager
Corning, NY
I handled the day to day operations of this upscale country club and was instrumental in the production of our yearly LPGA golf event, which was sponsored by Corning Glass Corporation.
Marriott May 2002 to December 2002 Time Share Sales
Orlando, FL
This was a sales position and I was the number one in production 5 of the 9 months that I worked for Marriott,
Publix February 1999 to February 2002 General Manager
Lakeland, FL
I was the manager at Lone Palm Country Club. The board was very much abreast of the media coverage that I received as the manager at Cleveland Heights Country Club. This led to an offer to be their general manager. Lone Palm is an exclusive golf facility built by George Jenkins, the founder of the Publix grocery chain. Lone Palm enjoyed a continuous improvement in its operations while in my charge.
Education and Training
St Leo University 1978 Bachelor of Science: Business Management St Leo, FL, USA
Accomplishments
  • Married and father of 4 college students
  • Owned and operated my own business
  • Managed up to 300 employees
  • Financial manager
  • Customer satisfaction manager
  • General Manager of multiple country clubs
    • Faquier Springs Country Club, Warrenton VA
    • Ridgeway Country Club, Memphis TN
    • Capital City Country Club, Tallahassee FL
    • Boca Pointe Country Club, Boca Raton FL
    • Southern Dunes Country Club, Haines City FL
    • Cleveland Heights Country Club, Lakeland FL
    • Lone Palm Country Club, Lakeland FL
    • Corning Country Club, Corning NY
This resume is created in 7 minutes.
Professional Summary

Energetic Leader with a solid understanding of the Optical industry. Excellent customer service, communication and listening skills with cash management and awesome sales experience.

Skills
  • American Board Certified Optician
  • Trusted key holder
  • Doctor Detailing
  • Service-oriented
  • Highly competitive
  • Sales experience
  • Teamwork / Collaboration
  • Product Sales
  • Trained in HIPPA compliance
  • Savvy negotiator
  • Extensive personal network
  • Self-motivated
  • Networking skills
  • Creative
  • Detail Oriented
  • Organized
  • Work History
    Certified Optician, 07/1998 to Current
    Luxottica- Lenscrafters Dallas, Texas
    • Accurately measured bridge and eye size, vertex distance, temple length, pupillary distance and optical centers of eyes
    • Fitted and adjusted eyeglasses
    • Helped patients select frames according to desired style and color
    • Recommended lenses, lens coatings and frames to suit client needs
    • Managed patients' primary eye care health with professionalism and skill
    • Used lensometer to measure and record patients' lens power
    • Counted cash drawers and made bank deposits
    • Assigned employees to specific duties to best meet the needs of the store
    • Instructed staff on appropriately handling difficult and complicated sales
    • Hired, trained and evaluated personnel in sales and marketing
    • Trained and developed new associates on POS system and key sales tactics
    • Generated repeat business through exceptional customer service
    • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
    • Aligned team actions with company policies and industry standards
    • Resolved escalated concerns using professionalism and understanding of all facets of issue
    • Shouldered management responsibilities during absence of manager
    • Responded to customer concerns in swift and knowledgeable manner to maintain satisfaction
    • Explained services and products to customers in friendly and engaging way
    General Manager, 11/1996 to 07/1998
    Frame-N-Lens Dallas, Texas United States
    • Carefully interviewed, selected, trained and supervised staff
    • Counted cash drawers and made bank deposits
    • Assigned employees to specific duties to best meet the needs of the store
    • Reordered inventory when it dropped below predetermined levels
    • Instructed staff on appropriately handling difficult and complicated sales
    • Hired, trained and evaluated personnel in sales and marketing
    • Examined merchandise to verify that it was correctly priced and displayed
    • Planned budgets and authorized payments and merchandise returns
    • Increased profits through effective sales training and troubleshooting profit loss areas
    • Reported to the district manager regarding all store and staff issues
    • Trained and guided team members to maintain high productivity and performance metrics
    • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
    • Planned marketing initiatives and leveraged referral network to promote business development
    • Set and managed schedules to give proper coverage to required areas and meet customer service demands
    • Established and maintained positive work environment to enhance retention and productivity
    • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement
    • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
    Management Team Member, 04/1994 to 10/1996
    LensCrafters Dallas, TX
    • Trained team members in successful strategies to meet operational and sales targets
    • Assisted customers by answering questions and fulfilling requests
    • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
    • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations
    • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
    • Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
    • Created and led sales promotions and advertising strategies to boost profits and bring in new customers
    • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
    • Educated staff on strategies for handling difficult customers and challenging situations
    • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
    Accomplishments
    Participated with a management team that grew the company to multi million dollar revenues.