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Summary

Dynamic Sales Agent highly successful at juggling multiple priorities at any given time while delivering superb service with a smile.

Effective at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to guarantee guests' satisfaction and comfort.

Auditing professional who diligently monitors budgetary matters to achieve financial accountability and transparency. Dedicated auditing professional with the accomplished ability to work independently and as a team member to successfully achieve project goals and objectives.

Skills
  • Sales training
  • Communicates effectively
  • Listening skills
  • Exceptional multi-tasker
  • Microsoft Excel expert
  • Exceptional customer service
  • Cash handling expertise
  • Sales experience
  • Reliable
  • Customer-oriented
Work Experience
Guest Service Representative
Lewisville, TX Motel 6/ Aug 2019 to Current
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
Retail Sales Manager
Lewisille, TX Metro PCS/ Dec 2018 to Current
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling any discrepancies
  • Recruited, interviewed and hired talented people offering experience and key selling capabilities to the company
  • Organized and updated schedules to optimize coverage for expected customer demands
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs
  • Provided in-depth information on product features so customers had the opportunity to make educated decisions
  • Planned and executed promotional events in-store to increase business and sales revenues
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
Reservations Manager
Lewisville, Texas Uhaul Moving and Storage/ Jul 2018 to Dec 2018
  • Kept a check on all required equipment and its maintenance, sending parts out for service as needed
  • Educated customers on product and service offerings
  • Sought opportunities to up-sell and add-on additional merchandise
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Kept current on market and product trends to effectively answer customer questions
  • Informed customers about sales and promotions in a friendly and engaging manner
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback
  • Communicated information to customers about product quality, value and style
  • Recommended, selected and helped locate merchandise based on customer needs and desires
  • Helped customers select products that best fit their personal needs
  • Built and maintained effective relationships with peers and upper management
  • Confirmed that appropriate changes were made to resolve customers' problems
  • Assisted customers with sales transactions in a timely manner to guarantee high level of customer service
  • Wrote reports, authored papers and organized supporting documentation
  • Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials
Pawn Broker
Lewisville, Texas Insta Cash Pawn/ May 2018 to Jun 2018
  • Valued items according to current market conditions and expertise in the field
  • Counted inventory every day and produced reports for management
  • Provided immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise
  • Handled payments and deposits, including large amounts of cash, in a secure fashion
  • Built and maintained effective relationships with peers and upper management
  • Offered exceptional customer service to differentiate and promote the company brand
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Assisted customers with store and product complaints
  • Marked clearance products with updated price tags
  • Recommended, selected and helped locate merchandise based on customer needs and desires
  • Stocked and rotated inventory regularly
Leasing Consultant
Corinth, TX Tower Ridge Apartments/ Feb 2018 to Apr 2018
  • Encouraged prospective tenants to fill out an application once they had toured the property.
    Contacted and followed up with tenants on their renewal notices.
    Provided tours of the property to prospective tenants and offered valuable information in regards to its major features.
    Collected and kept careful records of rental payments.
    Monitored and documented all income, including delinquencies.
    Created and updated marketing materials for department programs and properties.
Special Needs Bus Monitor
Fort Worth, TX Durham School Services/ Aug 2015 to Oct 2015
  • Trained in use of Wheelchair lift.
  • Assisting children on and off of the bus.
  • Learning every need of each child I was responsible for.
Drive Thru Cashier
Lewisville, TX McDonald's/ Jul 2015 to Aug 2015
  • Worked as a team member performing cashier duties, product assistance and cleaning.
    Expressed appreciation and invited customers to return to the store.
    Replenished merchandise shelves with items from the stockroom.
  • Verified orders and bagged items for easy transport.
  • Proactively checked headsets and replaced batteries prior to rush periods to maintain readiness.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
Night Auditor/ Sales Agent
Lewisville, TX Budget Suites of America/ Nov 2015 to Mar 2018
  • Trained 3 new employees
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
    Achieved high sales percentage with consultative, value-focused customer service approach.
    Cross-trained and provided back-up for other customer service representatives when needed.
    Computed accurate sales prices for purchase transactions.
    Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
    Expressed appreciation and invited customers to return to the property
  • Compiled nightly monetary reports and records for property managers
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
    Developed hundreds of new customer prospects or referrals.
    Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
    Met incoming customers and provided immediate assistance.
    Listened to customer needs and preferences to provide accurate advice.
    Completed purchases with cash, credit and debit payment methods.
    Worked flexible schedule to accommodate changing customer levels.
    Answered incoming telephone calls with professional and knowledgeable responses
Caregiver/ Teacher
Krum, TX Children's Day Out/ Mar 2015 to Jun 2015
  • Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
    Maintained daily records of activities, behaviors, meals and naps
  • Created and implemented a developmentally appropriate curriculum.
Education and Training
Lewisville High School 2015 Lewisville, TX, United States High school diploma
This resume is created in 7 minutes.
Summary
Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with strong drive to succeed.
Skills
 
  • Client-focused
  • File/records maintenance
  • Microsoft Office
  • Travel Arrangements 
 
 

  • Quick Learner  
  • Organization
  • Team Player 
  • Result-oriented 
Experience
Administrative Assistant, 12/2012 to 10/2018 John Joseph Group LLC － Eatontown, New Jersey
  • Prepared travel plans, including itinerary, transportation and overnight accommodations for company client guests. 
  • Managed the day-to-day calendar for the company's senior director.
  • Planned meetings and prepared conference rooms. 
  • Managed clerical needs of company employees, including copying, faxing, mail, sorting mail and file management.
  • Order and maintain inventory of office supplies. 
  • Managed receptionist area, including greeting visitors, responding to telephone and in-person request for information. 
Retail Store Manager, 12/2009 to 12/2012 The Pottery Loft － Staten Island, NY
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Managed all aspects of merchandising, window display and stocking.
  • Training and supervised full and part time personnel.
  • Ensured excellence in customer service and resolved all problems at the store level.
  • Worked directly with vendors to confirm and verify shipment.
  •  
Administrative Assistant, 02/1999 to 06/2008 New York Stock Exchange － New York, NY
  • Directly supported CEO of department in managing operation work flow.
  • Managed multiple client database.
  • Daily communication with member firm.
  • Worked on highly confidential projects with senior management
  • Advised member firms on policies and procedures set by the NYSE and federal reserves.
06/2008 to 12/2009 Time taken off for child care.
Education and Training
Computer Training Course , 1999 Drake Business School － Staten Island, NY, United States
This resume is created in 7 minutes.
Summary
I have been in the retail business for 31 years and have been in management for that same amount of time. Before that, I worked for 2 years in banking and 2 years in fast food and have worked my way up the ladder in every job that I have had since I was 16 years old.
Highlights

Team player

motivation

organizational skills

multi-tasker

professional in both appearance and actions

company goal focused

can prioritize

people person

​

Trainer

reliable and punctual

great work ethic

responsible
Accomplishments
I have been very successful at implementing any new programs or plans delivered by home office. I have reduced shrink in every job that I have had to control inventory. I have been successful with audits and received excellent scores consistently. I am very good with understanding employees and what they need to make them successful. I have the ability to hold people accountable for their actions both positive and negative.
Experience
retail manager
February 2005 to Current Cracker Barrel － Lake Park, GA have increased sales every year while also reducing shrink. Have maintained a core staff who are able to do all necessary functions to run the unit. Maintained labor at the company standards consistently. Completed yearly inventory with ease and great results. Complete weekly floor moves to drive sale by creating new interest in product.
Education
High School Diploma : General, 1983 Georgia Christian School － Dasher, GA Graduated with honors. Member of beta club. Cheerleader for 6 years.
This resume is created in 7 minutes.
Summary
Results-oriented leader with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements to see maximum growth, and a healthy work environment.
Skills
  • Conflict resolution
  • Team management
  • Training and development
  • Meticulous attention to detail 
  • Microsoft Office, Microsoft Excel, Microsoft PowerPoint
  • Client relations specialist
  • Scheduling
  • Skilled multi-tasker
  • Business growth innovator 
Accomplishments
  • Instrumental in the success of the design and merchandising, marketing, and opening of a multi-million dollar concept store.
  • As sales supervisor fostered, positive relations with independent doctor of optometry to deliver 107% LY eye exams, and 110% LY retail sales performance.
  • Instrumental in leading team of highest volume store in its region with 116% comp sales growth and 107.5% to forecast.
  • Chosen to act as interim manager in charge of store during transitional point in company. Later being promoted to Retail Manager in second highest store in region.
  • As Retail Manager partnered with general manager to achieve 118% comp sales over LY and become highest volume store in region.
  • Installed as Manager of an optical location, managing optical business as well as successfully growing independent doctor of optometry's business 5% over one year. 
Experience
01/2014 to Current
Optician/ Manager JCPenney Optical － Seattle, WA
  • Managing personnel and results; as well as day to day business operations.
  • Assisting customers and patients in all aspects of their visit, to include but not limited to; filling out paperwork, pre-screening, frame and lens selection, addressing concerns with eye wear.
  • Quality Control of product. Loss prevention/Asset protection.
  • Training associates in optics as well as all aspects of the business.
  • Growing business over 15% in a 12 month time frame.
  • Consistency and developmental leader within district, traveling to many locations across the state to assess stores opportunities. 
11/2012 to 08/2013
Lab Manager LensCrafters － Seattle, Washington
  • Elevating unit and team cohesion to accomplish a common goal. 
  • Producing quality and functional eye wear to company standard. 
  • Lab Tech accountability and quality control.
  • Quickly resolving any and all issues that may arise in production, customer service, as well as corporate manufacturing. 
  • Scheduling and managing labor hours to meet profitability standards. 
  • Assessing talent for movement to the next level of their career as well as administering annual reviews. 
  • Completing all tasks right the first time. 
  • Acting as interim store and regional manager when needed.
  • Maintained ranking as top performing lab in region during tenure, with 2% breakage results during a rolling 6 month period. 
11/2011 to 11/2012
Retail Manager LensCrafters － Redmond/ Seattle, Washington
  • Providing excellent customer service through strong floor leadership and associate performance management.
  • Coaching and development of team through self discovery conversations, beliefs, and Career Development Plans. 
  • Store budget and controlling costs through payroll, supplies, and inventory control. 
  • Loss prevention/asset protection. 
  • Training of new associates as well as development of current employees to propel them to the next level of their career and desired goals. 
  • Scheduling, recruiting, and networking for new talent as well as inside talent. 
  • Consistently seeking feedback from upper management and subordinates alike. 
  • Growing business more than $500,000 dollars in 12 month period. 
11/2010 to 11/2011
Sales Supervisor LensCrafters － Tukwila, Washington
  • Providing excellent customer service with every interaction.
  • Leading through example with emphasis in actions, behaviors, and goal setting. 
  • Quality control as it pertained to productivity, effectiveness, and strengths/weaknesses.
  • Money handling to include deposits and payroll.
  • Networking for talent and recruiting. Loss prevention/ Asset protection.
02/2009 to Current
Specialist Washington Army National Guard － Spokane, Washington
  • Managing myself as well as others.
  • Making quick and concise decisions that affect mission completion and safety.
  • Accountability of self, actions, and those around me.
  • Always carrying myself with integrity and self respect. 
Military Experience
02/2009 to Current
Specialist Washington Army National Guard － Seattle, Washington
  • Managing myself as well as others.
  • Making quick and concise decisions that affect mission completion and safety.
  • Accountability of self, actions, and those around me.
  • Always carrying myself with integrity and self respect. 
This resume is created in 7 minutes.
Summary
Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. 
Skills
  • Meticulous attention to detail
  • Results-oriented
  • Time management
  • Professional and mature
  • Dedicated team player
  • Understands grammar
Experience
General Manager
February 2000 to October 2006 JDS Restaurant － Tyler, Tx Ran day to day operation of a fast food restaurant
Retail Manager
October 2006 to December 2015 TYLER Uniform － Tyler, Tx Ran production, shipping, and did all product ordering
Education and Training
Education TYLER Junior College － Tyler, Tx, USA
High School Diploma : Advanced, 1988 Winona High School － Winona, Tx, USA
Organizations
Teach 3rd & 4th grade Sunday school
Coached little dribblers basketball for 10 years
This resume is created in 7 minutes.
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Versatile and operations trained in Oklahoma City who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of customer service and an unsurpassed worth ethic.
Skills
  • Exceptional leader
  • Conflict resolution skills
  • Team-oriented
  • Commission sales
  • Sales professional
  • Reliable
  • Strategic planning
  • Procedure development
  • Analytical
  • Personable
  • Cost reduction and containment
  • Process improvement strategies
  • Inventory control
  • Systems implementation
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Inventory control familiarity
  • Top sales performer
  • Customer service expert
Experience
02/2018 to Current
Retail Sales Consultant AT&T － Oklahoma City, OK

Assessed conflicts and identified solutions for clients promptly.

Managed deposits, financial transactions, and business inventory. 

Identified the demand for service offerings through needs assessments.

Communicated information to customers about product quality, value and style.

Helped customers select products that best fit their personal needs.

Resolved customer problems by investigating issues, answering questions and building rapport.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
10/2015 to 05/2017
Operations Specialist Verizon － Oklahoma City, OK
Trained all new sales employees on effective techniques.
Reviewed purchases for fraudulent activities.
Organized items in visually appealing manner.
Created attractive displays.
Developed and executed sales promotions.
Provided expert product and service information.
Maintained up-to-date knowledge of customer buying habits.
Collected and analyzed data to evaluate operational issues and make process improvement recommendations.
Tracked project costs and status, reported on risks, and made recommendations on corrective actions.
Compiled and presented reports on findings to senior management teams.
Identified inefficiencies and made recommendations for process improvements. Prepared registered and certified mail for dispatch.
Reviewed and edited correspondence prior to release and submission for signature.
05/2014 to 10/2015
Assistant Manager The Vape Bar － Oklahoma City, OK Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Design and implemented customer satisfaction metrics.
Opened a new store location and assisted in recruiting and training new staff.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Completed weekly schedules according to payroll policies.
Maintained daily record of all transactions.
Wrote order supply requests to replenish merchandise.
Analyzed marketing information and translated it into strategic plans.
Education and Training
2019
MBA: Business Rose State College － Oklahoma City, OK, OK
This resume is created in 7 minutes.
Professional Summary
Motivated CNA with a highly effective communication style. Efficient worker who demonstrates strong time management and prioritization skills.
Certifications
  • Certified Nurses Aide
  • CPR/First Aid Certification
Skills
  • Vital Signs
  • Medical Terminology Knowledge
  • Range of Motion Exercises
  • Mobility Assistance
  • Efficient and reliable team player
  • Quick Problem Solver
  • Able to  Read and Understand Care Plans
Work History
11/2017 to 11/2017
CNA (Volunteer) Our Lady's Center For Rehabilitation & Healthcare – Pleasantville, NJ
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Assisted with patient transfer and ambulation.
06/2015 to 10/2017
Assistant Retail Manager Crazy 8 – Daytona Beach, FL
  • Promoted from Team Leader to Assistant Manager within 6 months.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Greeted customers and ascertained customers' needs.
  • Demonstrated use and care of merchandise.
  • Developed positive customer relationships through friendly greetings and excellent service.
Education
2015
High School Diploma:
University High School - Orange City, FL
2017
Certification : CNA
 Allied Health Training Institute - Northfield, NJ
This resume is created in 7 minutes.
Professional Profile

Motivated career driven professional with 25+ in retail industry. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record. Innovative and artistic professional with coast-to-coast design, business, and project management experience. Accomplished across facets of management, team building, product development, planning, and relationship building. Goal-oriented and passionate team player with drive for seeking new opportunities for growth and professional development, especially in design, merchandising, and architecture. Creative and self-motivated with superior communication skills and up-to-date knowledge of market trends and brand developments.

Reliable retail management professional with 30 years in sales and progressive leadership roles. Adept at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

Skill Highlights
  • Concept development
  • Interior architectural detailing
  • Visual product development
  • Interior design expertise
  • Site planning and design expert
  • Professional photo shoot experience
  • Strong conceptual and schematic design skills
  • High-profile brand exposure
  • Blueprint fluency
  • Proficient in AutoCAD and SketchUp
Accomplishments
  • Board member on the Walk of Style committee for Rodeo Drive Beverly Hills.
  • Oversaw 50 employees across all phases of design, materials management, and delivery.
  • Surpassed margin goals, increased profitability, and consistently maximized company revenue through innovative strategies.
Experience
Store Manager 07/2019 to Current Chico's FAS Inc. Fort Myers, FL
  • Met budget targets by controlling expenses and eliminating wasteful behaviors
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
  • Delegated work to employees based on shift requirements, individual strengths and unique training
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
  • Increased profits 96% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis
  • Minimized financial discrepancies by accurately controlling monthly operations budget
  • Updated store pricing, signage and merchandising based on current promotions
  • Assessed, optimized and elevated operations to target current and expected demands
  • Oversaw inventory management with cycle counts, audits and shrinkage control
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets
  • Interviewed, hired, supervised and trained 8 employees and instituted mentoring program to develop skills, leadership and employee excellence
  • Coordinated sales reports, reconciled accounts and made bank deposits
  • Boosted sales by 87% by effectively cultivating customer rapport and delivering superior customer service
  • Created attractive store displays to generate customer interest and boost sales
  • Strengthened work flow productivity by hiring, managing and developing top talent
Designer 05/2017 to 10/2018 Freyenhagen Construction Billings, MT
  • Cultivated strong relationships with customers, sub contractors, and vendors.
  • Measured and evaluated proposed projects.
  • Educated clients on services such as design, construction, and scheduling programs.
  • Created existing and proposed floor plans for potential clients using CAD system.
  • Discussed design standards and procedures with the field team.
  • Created oral and written presentations for project designs and proposals.
  • Collaborated with team to see that construction proceeds according to drawings and designs.
  • Created professional to-scale sketches to communicate and clarify requirements with sub contractors.
  • Coordinated the project team in the development of preliminary and final design documents.
  • Monitored the design process from conceptual phase through construction.
  • Reviewed completed reports, plans, estimates, and calculations for accuracy.
  • Performed as lead designer for all projects
  • Prepared layouts and drawings in compliance with established templates and design standards.
  • Developed proposal volumes for customer delivery.
Visual Presentation Director 02/2014 to 05/2017 TJX Companies Framingham, MA
  • Approved all photography for all marketing venues as style director
  • Worked closely with buyers to ensure all merchandise was produced in a timely manner
  • Directed brand management, provided representation for over 600 vendors
  • Recruited talent and trained all studio personnel
  • Gave final approval for all images prior to publishing to eCommerce.
  • Created styling guides and established photo standards for all 10 studios
  • Staged products for all web, catalog, media, and social media marketing.
Retail Buyer 05/2011 to 05/2014 Little America Hotel and Resort Cheyenne, WY
  • Managed projects according to timeline and seasonal changes
  • Drove sales by developing business strategies, marketing plans, and merchandise assortments
  • Tracked current and emerging fashion and consumer trends
  • Recommended and executed product pricing strategies
  • Oversaw store budgets and financial plans
  • Displayed and presented clothing and merchandise in shop
  • Bought all inventory including clothing and home goods
  • Monitored sales and inventory to recommend appropriate markdown action
  • Maintained current data on sales and fashion trends to plan future purchases
  • Drove the timely delivery of flow-back orders in accordance with approved budgets
  • Monitored stock to maintain sufficient quantity of featured product
  • Altered receipt flow based on business trends
  • Addressed slow selling products with aggressive pricing action
  • Shopped all competition stores regularly to identify opportunities, labels and trends
  • Built a reputation of credibility and responsiveness with vendors
  • Developed business strategies outlining strengths, weaknesses, new opportunities, and risks
  • Remained relevant and trend-savvy by staying current with fashion trends
Flagship Store Manager RODEO DRIVE 12/1999 to 05/2005 Montblanc Boutique Beverly Hills, CA
  • Increased sales by 17% over a two-year period
  • Provided onsite training for regional training
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Assessed, optimized and elevated operations to target current and expected demands
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Hired, trained and managed team of 8 associates, including evaluating performance and enforcing disciplinary actions
  • Delegated work to employees based on shift requirements, individual strengths and unique training
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Coached and empowered employees by creating and sharing motivational vision plans
  • Coached and mentored associates to achieve 3 employee promotions
  • Enforced adherence to policies, standards and security protocols.
  • Contributed to merchandising ideas at team sales meetings.
  • Created attractive store displays to generate customer interest and boost sales.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Attracted clientele to store by creating visual marketing concepts.
  • Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
  • Shared product knowledge with customers and made personal recommendations, which boosted up-selling and cross-selling.
    Attended and participated in industry events. Became member of the millionaire club
  • Organized corporate special events to promote business  
    Hosted 150 attendees holiday events.
    Planned and executed Rodeo Drive committee first client appreciation night
Education
Associate of Arts: Fashion Merchandising/Marketing 1989 Greenville College Greenville, SC
  • Seminar on Retail Advertising
  • Fashion and Textiles course
  • Coursework in Fashion Design
  • History of fashion
  • Color Theory
  • Business Marketing
This resume is created in 7 minutes.
Summary

Seasoned retail management professional with career history built on strong interpersonal, planning and problem-solving abilities. Driven leader and manager with key abilities in marketing, merchandising and sales planning. Seeking position with growth-oriented company.

Skills
  • Customer-oriented
  • Strong leader
  • Supervisory skills
  • Hiring and training
  • Stable work history
  • Adaptable
  • Full service restaurant background
  • Strong customer relationship builder
  • Ability to handle fast-paced environment
  • Works well under pressure
  • Alcohol knowledge
  • Ability to handle/resolve problems
  • Cash handling
  • Interviewing and training ability
  • Proficiency in inventory and ordering
  • Reliable, punctual and committed to customer service
  • Staff scheduling knowledge
  • Strong restaurant serving experience
  • Team-oriented
  • Able to regularly lift/move up to 25-50 lbs
  • Store planning and design
  • Proficient in MS Office
Experience
Assistant Store Manager Feb 2019 to Current
 Margaritaville － Las Vegas, NV
Retail Supervisor Mar 2018 to Feb 2019
 Margaritaville － Las Vegas, NV
Manager Jan 2016 to Feb 2018
 Twin Peaks Las Vegas － Las Vegas, NV
Server Trainer May 2015 to Feb 2016
 Twin Peaks Las Vegas － Las Vegas, NV
Manager Sep 2013 to Feb 2016
 PetSmart － Las Vegas, NV
Cashier Sales Associate Jun 2012 to Sep 2013
 PetSmart － Las Vegas, NV
Education and Training
Psychology College of Southern Nevada － Las Vegas, NV, United States Continuing education
3.42 GPA
2012 Durango High School － Las Vegas, NV, United States High school diploma
Activities and Honors
Active member of Club S.M.A.D.
​
This resume is created in 7 minutes.
Summary
Motivated self driven retail manager with almost 14 years retail and restaurant experience.  I have developed strong leadership skills, managed shifts, and  coached team members to drive top line sales.  I work to provide knowledge for the team to improve skill sets and guest service.
Skills
  • Store operations
  • Recruiting and interviewing
  • Guest Service
  • Achieving Sales Goals
  • Outstanding communication skills
  • Exceptional leader
  • Conflict resolution skills
  • Great Motivator
  • Relentless Coach
Experience
August 2013
to
Current
Cracker Barrel Old Country Store Fort Wayne, IN Retail Manager
  • Clearly communicate with restaurant partners and staff
  • Work diligently to meet and exceed sales plan and metrics
  • Develop and maintain staffing to uphold absolutes and guiding principles
  • Committed to driving a great guest experience through our Brand Promise
  • Contribute positive communication and feedback to our sales team.
  • Collaborate well with other team members.
August 2008
to
August 2013
Cracker Barrel Old Country Store Fort Wayne, IN Restaurant Associate Manager
  • Managed food, labor, and supplies
  • Delivered great experiences
  • Strived to meet goals and Cracker Barrel expectations
  • Coached and developed staff
  • Effectively managed conflicts with Cracker Barrel Brand Promise
August 2006
to
August 2008
Cracker Barrel Old Country Store Fort Wayne, IN Employee Training Coordinator
  • Welcomed, orientated, and scheduled proper training for individuals  
  • Held trainer meetings and ensured the training process was followed through
  • Assisted throughout shifts with side by side coaching and training
  • Scheduled PAR courses and testing along with menu classes
  • Guided and developed MITs.
August 2005
to
August 2006
Cracker Barrel Old Country Store Fort Wayne, IN Grill/Prep/Back Up Cook
  • Managed time with tickets and charts
  • Multitasked while cooking to proper portions and guest satisfaction
September 2004
to
August 2006
Cracker Barrel Old Country Store Fort Wayne, IN Hostess/Cashier
  • Greeted guests
  • Engaged with product on floor and target items
  • Seated guests in rotation and managed cash
April 2004
to
August 2006
Cracker Old Country Store Fort Wayne, IN Server/Server Trainer
  • Assisted guest while being hospitable
  • Trained other servers
  • Delivered great guest service by being attentive and having awareness
Education and Training
Woodlan Jr./Sr. High School Woodburn, IN High School Diploma
  • Captain of varsity volleyball team
  • Captain of varsity basketball team
Activities and Honors
  • 2005 Employee of the Month
  • 2017 D70 Cracker Barrel Retail Manager of the Year

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