Retail Manager resume examples

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Summary

Dynamic Sales Agent highly successful at juggling multiple priorities at any given time while delivering superb service with a smile.

Effective at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to guarantee guests' satisfaction and comfort.

Auditing professional who diligently monitors budgetary matters to achieve financial accountability and transparency. Dedicated auditing professional with the accomplished ability to work independently and as a team member to successfully achieve project goals and objectives.

Skills
  • Sales training
  • Communicates effectively
  • Listening skills
  • Exceptional multi-tasker
  • Microsoft Excel expert
  • Exceptional customer service
  • Cash handling expertise
  • Sales experience
  • Reliable
  • Customer-oriented
Work Experience
Guest Service Representative
Lewisville, TX Motel 6/ Aug 2019 to Current
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
Retail Sales Manager
Lewisille, TX Metro PCS/ Dec 2018 to Current
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling any discrepancies
  • Recruited, interviewed and hired talented people offering experience and key selling capabilities to the company
  • Organized and updated schedules to optimize coverage for expected customer demands
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs
  • Provided in-depth information on product features so customers had the opportunity to make educated decisions
  • Planned and executed promotional events in-store to increase business and sales revenues
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
Reservations Manager
Lewisville, Texas Uhaul Moving and Storage/ Jul 2018 to Dec 2018
  • Kept a check on all required equipment and its maintenance, sending parts out for service as needed
  • Educated customers on product and service offerings
  • Sought opportunities to up-sell and add-on additional merchandise
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Kept current on market and product trends to effectively answer customer questions
  • Informed customers about sales and promotions in a friendly and engaging manner
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback
  • Communicated information to customers about product quality, value and style
  • Recommended, selected and helped locate merchandise based on customer needs and desires
  • Helped customers select products that best fit their personal needs
  • Built and maintained effective relationships with peers and upper management
  • Confirmed that appropriate changes were made to resolve customers' problems
  • Assisted customers with sales transactions in a timely manner to guarantee high level of customer service
  • Wrote reports, authored papers and organized supporting documentation
  • Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials
Pawn Broker
Lewisville, Texas Insta Cash Pawn/ May 2018 to Jun 2018
  • Valued items according to current market conditions and expertise in the field
  • Counted inventory every day and produced reports for management
  • Provided immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise
  • Handled payments and deposits, including large amounts of cash, in a secure fashion
  • Built and maintained effective relationships with peers and upper management
  • Offered exceptional customer service to differentiate and promote the company brand
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Assisted customers with store and product complaints
  • Marked clearance products with updated price tags
  • Recommended, selected and helped locate merchandise based on customer needs and desires
  • Stocked and rotated inventory regularly
Leasing Consultant
Corinth, TX Tower Ridge Apartments/ Feb 2018 to Apr 2018
  • Encouraged prospective tenants to fill out an application once they had toured the property.
    Contacted and followed up with tenants on their renewal notices.
    Provided tours of the property to prospective tenants and offered valuable information in regards to its major features.
    Collected and kept careful records of rental payments.
    Monitored and documented all income, including delinquencies.
    Created and updated marketing materials for department programs and properties.
Special Needs Bus Monitor
Fort Worth, TX Durham School Services/ Aug 2015 to Oct 2015
  • Trained in use of Wheelchair lift.
  • Assisting children on and off of the bus.
  • Learning every need of each child I was responsible for.
Drive Thru Cashier
Lewisville, TX McDonald's/ Jul 2015 to Aug 2015
  • Worked as a team member performing cashier duties, product assistance and cleaning.
    Expressed appreciation and invited customers to return to the store.
    Replenished merchandise shelves with items from the stockroom.
  • Verified orders and bagged items for easy transport.
  • Proactively checked headsets and replaced batteries prior to rush periods to maintain readiness.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
Night Auditor/ Sales Agent
Lewisville, TX Budget Suites of America/ Nov 2015 to Mar 2018
  • Trained 3 new employees
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
    Achieved high sales percentage with consultative, value-focused customer service approach.
    Cross-trained and provided back-up for other customer service representatives when needed.
    Computed accurate sales prices for purchase transactions.
    Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
    Expressed appreciation and invited customers to return to the property
  • Compiled nightly monetary reports and records for property managers
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
    Developed hundreds of new customer prospects or referrals.
    Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
    Met incoming customers and provided immediate assistance.
    Listened to customer needs and preferences to provide accurate advice.
    Completed purchases with cash, credit and debit payment methods.
    Worked flexible schedule to accommodate changing customer levels.
    Answered incoming telephone calls with professional and knowledgeable responses
Caregiver/ Teacher
Krum, TX Children's Day Out/ Mar 2015 to Jun 2015
  • Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
    Maintained daily records of activities, behaviors, meals and naps
  • Created and implemented a developmentally appropriate curriculum.
Education and Training
Lewisville High School 2015 Lewisville, TX, United States High school diploma
This resume is created in 7 minutes.
Summary
Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with strong drive to succeed.
Skills
 
  • Client-focused
  • File/records maintenance
  • Microsoft Office
  • Travel Arrangements 
 
 

  • Quick Learner  
  • Organization
  • Team Player 
  • Result-oriented 
Experience
Administrative Assistant, 12/2012 to 10/2018 John Joseph Group LLC － Eatontown, New Jersey
  • Prepared travel plans, including itinerary, transportation and overnight accommodations for company client guests. 
  • Managed the day-to-day calendar for the company's senior director.
  • Planned meetings and prepared conference rooms. 
  • Managed clerical needs of company employees, including copying, faxing, mail, sorting mail and file management.
  • Order and maintain inventory of office supplies. 
  • Managed receptionist area, including greeting visitors, responding to telephone and in-person request for information. 
Retail Store Manager, 12/2009 to 12/2012 The Pottery Loft － Staten Island, NY
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Managed all aspects of merchandising, window display and stocking.
  • Training and supervised full and part time personnel.
  • Ensured excellence in customer service and resolved all problems at the store level.
  • Worked directly with vendors to confirm and verify shipment.
  •  
Administrative Assistant, 02/1999 to 06/2008 New York Stock Exchange － New York, NY
  • Directly supported CEO of department in managing operation work flow.
  • Managed multiple client database.
  • Daily communication with member firm.
  • Worked on highly confidential projects with senior management
  • Advised member firms on policies and procedures set by the NYSE and federal reserves.
06/2008 to 12/2009 Time taken off for child care.
Education and Training
Computer Training Course , 1999 Drake Business School － Staten Island, NY, United States
This resume is created in 7 minutes.
Summary
I have been in the retail business for 31 years and have been in management for that same amount of time. Before that, I worked for 2 years in banking and 2 years in fast food and have worked my way up the ladder in every job that I have had since I was 16 years old.
Highlights

Team player

motivation

organizational skills

multi-tasker

professional in both appearance and actions

company goal focused

can prioritize

people person

​

Trainer

reliable and punctual

great work ethic

responsible
Accomplishments
I have been very successful at implementing any new programs or plans delivered by home office. I have reduced shrink in every job that I have had to control inventory. I have been successful with audits and received excellent scores consistently. I am very good with understanding employees and what they need to make them successful. I have the ability to hold people accountable for their actions both positive and negative.
Experience
retail manager
February 2005 to Current Cracker Barrel － Lake Park, GA have increased sales every year while also reducing shrink. Have maintained a core staff who are able to do all necessary functions to run the unit. Maintained labor at the company standards consistently. Completed yearly inventory with ease and great results. Complete weekly floor moves to drive sale by creating new interest in product.
Education
High School Diploma : General, 1983 Georgia Christian School － Dasher, GA Graduated with honors. Member of beta club. Cheerleader for 6 years.
This resume is created in 7 minutes.
Summary
Results-oriented leader with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements to see maximum growth, and a healthy work environment.
Skills
  • Conflict resolution
  • Team management
  • Training and development
  • Meticulous attention to detail 
  • Microsoft Office, Microsoft Excel, Microsoft PowerPoint
  • Client relations specialist
  • Scheduling
  • Skilled multi-tasker
  • Business growth innovator 
Accomplishments
  • Instrumental in the success of the design and merchandising, marketing, and opening of a multi-million dollar concept store.
  • As sales supervisor fostered, positive relations with independent doctor of optometry to deliver 107% LY eye exams, and 110% LY retail sales performance.
  • Instrumental in leading team of highest volume store in its region with 116% comp sales growth and 107.5% to forecast.
  • Chosen to act as interim manager in charge of store during transitional point in company. Later being promoted to Retail Manager in second highest store in region.
  • As Retail Manager partnered with general manager to achieve 118% comp sales over LY and become highest volume store in region.
  • Installed as Manager of an optical location, managing optical business as well as successfully growing independent doctor of optometry's business 5% over one year. 
Experience
01/2014 to Current
Optician/ Manager JCPenney Optical － Seattle, WA
  • Managing personnel and results; as well as day to day business operations.
  • Assisting customers and patients in all aspects of their visit, to include but not limited to; filling out paperwork, pre-screening, frame and lens selection, addressing concerns with eye wear.
  • Quality Control of product. Loss prevention/Asset protection.
  • Training associates in optics as well as all aspects of the business.
  • Growing business over 15% in a 12 month time frame.
  • Consistency and developmental leader within district, traveling to many locations across the state to assess stores opportunities. 
11/2012 to 08/2013
Lab Manager LensCrafters － Seattle, Washington
  • Elevating unit and team cohesion to accomplish a common goal. 
  • Producing quality and functional eye wear to company standard. 
  • Lab Tech accountability and quality control.
  • Quickly resolving any and all issues that may arise in production, customer service, as well as corporate manufacturing. 
  • Scheduling and managing labor hours to meet profitability standards. 
  • Assessing talent for movement to the next level of their career as well as administering annual reviews. 
  • Completing all tasks right the first time. 
  • Acting as interim store and regional manager when needed.
  • Maintained ranking as top performing lab in region during tenure, with 2% breakage results during a rolling 6 month period. 
11/2011 to 11/2012
Retail Manager LensCrafters － Redmond/ Seattle, Washington
  • Providing excellent customer service through strong floor leadership and associate performance management.
  • Coaching and development of team through self discovery conversations, beliefs, and Career Development Plans. 
  • Store budget and controlling costs through payroll, supplies, and inventory control. 
  • Loss prevention/asset protection. 
  • Training of new associates as well as development of current employees to propel them to the next level of their career and desired goals. 
  • Scheduling, recruiting, and networking for new talent as well as inside talent. 
  • Consistently seeking feedback from upper management and subordinates alike. 
  • Growing business more than $500,000 dollars in 12 month period. 
11/2010 to 11/2011
Sales Supervisor LensCrafters － Tukwila, Washington
  • Providing excellent customer service with every interaction.
  • Leading through example with emphasis in actions, behaviors, and goal setting. 
  • Quality control as it pertained to productivity, effectiveness, and strengths/weaknesses.
  • Money handling to include deposits and payroll.
  • Networking for talent and recruiting. Loss prevention/ Asset protection.
02/2009 to Current
Specialist Washington Army National Guard － Spokane, Washington
  • Managing myself as well as others.
  • Making quick and concise decisions that affect mission completion and safety.
  • Accountability of self, actions, and those around me.
  • Always carrying myself with integrity and self respect. 
Military Experience
02/2009 to Current
Specialist Washington Army National Guard － Seattle, Washington
  • Managing myself as well as others.
  • Making quick and concise decisions that affect mission completion and safety.
  • Accountability of self, actions, and those around me.
  • Always carrying myself with integrity and self respect. 

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