Sales Support Specialist resume examples

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Skillful Sales Support Specialist resume

DeEtta Marka
Experienced event planning professional who delivers quality and results-focused events. An extensive background in creating and executing all aspect of meeting planning, trade show development, national conferences and incentives.
  • Time management skills 
  • Results-oriented
  • Contract negotiation/review/drafting
  • Time management skills 
Hormel Foods | Austin, MN Meeting and Event Planner 01/2012 - Current
  • Plan all aspects of the event from concept to completion including venue research and site selection, vendor contracts and negotiation, food and beverage planning, audio visual management, ground transportation and attendee registration development and management.
  • Create and manage onsite event as needed.
  • Coordinate production and distribution of meeting materials.
  • Draft and coordinate communications to planning committees and work with outside sponsors and speakers.
  • Create follow up communications including event survey.
  • Work with clients to create and track event budgets and expenses.
  • Establish and maintain solid vendor partnerships while maintaining a general knowledge of local venues and vendors.
Hormel Foods | Austin, MN Sales Support Specialist 08/2008 - 12/2011
  • Support sales reps to properly manage trade funds, through invoice preparation and resolution.
  • Manage statements to stay within goals and under budget.
  • Accurately identify invalid deductions and work with customers to resolve.
Handleman Company | Troy, MI District Manager 05/1993 - 04/2008
  • Evaluated and audited team performance to motivate monthly goals and objectives.
  • Built strong team environment through effective hiring and training, kept turnover minimal.
  • Increase sales through product placement.
  • Monitored sales vs.
  • inventory to determine opportunity.
  • Conducted sales meetings and seasonal presentations in regional marketing meetings.
  • Partnered with stores to execute artist appearance and grand opening promotions.
  • Served on board of review to initiate new sales training program.
  • Our district team efforts and achievements served as strategic planning in company restructure.
Education and Training
Riverland Community College | Albert Lea, MN Associate of Arts in Sales, Marketing and Management June 1982 Sales, Marketing and Management
REFERENCES References available upon request.
Budget development, concept, Special events, invoice preparation, Sales, sales training
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Job-winning Sales Support Specialist resume


Dedicated, motivated, and skilled professional seeking an opportunity to become a part of an organization where can be inspired and get inspired to grow himself daily bases and be challenged to be better in life.

Key Competencies
  • Strong organizational skills
  • Customer relationship management
  • Cross functional collaboration and adaptive team playing
  • Analytical and critical thinking
  • Quick Learner
  • Fast-paced
  • Detail-oriented
  • Problem solving
  • Inventory control
  • Multi tasking
  • Priority setting
  • Deadline oriented


  • Consistently generated additional revenue through skilled sales techniques.

Product Sales

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Myers Goods Charlotte, NC Sales Support Specialist 04/2017 to Current
Representing the wholesale furniture market to the retailers on a FOB bases.
  • Brought 10 different retailers to purchase on wholesale.
  • Brought 5 Interior Designers and completed 3 projects.
  • Signed an agreement with 2 companies for drop shipping.
AmeriXpress Carol Stream, IL Heavy Haul Management 08/2015 to 09/2016
Managed the loads and routes of the drivers by making strong connections with brokers and direct customers.
  • Managed 8 semi-trucks on daily bases
  • Communicated with 25 and more different brokers and customers to direct the trucks to their loads.
  • Earned to be part of the projects where our all the trucks were able to get load instantly.
  • Built an environment where organization had 20% increase on the load booking.
COSMOS SUNGLASSES, INC Rolling Meadows, IL ACO 07/2014 to 05/2015
Leading the Wisconsin and Illinois locations of the organization with responsibilities of sale, scheduling, hiring, interviewing, and training.
  • Assessed effectiveness of sales representatives.
  • Maximized operational effectiveness across territory.
  • Drove sales growth in Wisconsin and Illinois.
  • Supervised local managers.
  • Analyzed sales statistics.
  • Achieved 90% of quota within the first year as Area Leader.
  • Hired and trained all sales staff for new store location.
  • Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
  • Maintained friendly and professional customer interactions.
  • Promoted to lead Minnesota region after 5 months of dedicated hark work.
COSMOS SUNGLASSES, INC West Des Moines, IA Store Leader 06/2013 to 07/2014
Directed all the sales, customers, inventory, and employees of the organization by inspiring and creating an environment where people are better their life. 
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Design and implemented customer satisfaction metrics.
  • Stocked and restocked inventory when shipments were received. 
  • Reorganized the sales floor to meet company demands.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Completed weekly schedules according to payroll policies.
  • Maintained daily record of all transactions.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Contributed to merchandising ideas at team sale meetings.
COSMOS SUNGLASSES, INC West Des Moines, IA Sales Associate 05/2011 to 01/2013
  •  Met incoming customers and provided immediate assistance.
  • Retrieved alternate items and sizes on request.
  • Listened to customer needs and preferences to provide accurate advice.
  • Completed purchases with cash, credit and debit payment methods.
  • Trained all new sales employees on effective techniques.
  • Increased purchase totals by recommending additional items.
  • Reviewed purchases for fraudulent activities.
  • Worked flexible schedule to accommodate changing customer levels.
  • Organized items in visually appealing manner.
  • Developed and executed sales promotions.
  • Maintained up-to-date knowledge of customer buying habits.
    Certification: Data Analyst / Data Scientist 2019 University of North Carolina at Charlotte, Charlotte, NC, USA
    • VBA, Python, Pandas, R, Hadoop, MongoDB, JSON, Java Script, NumPy, APIs, HTML, CSS, SQL, NoSQL, MySQL, Tableau, PowerBI, Machine Learning
    • VBA, Python, Pandas, JSON, APIs​
    High School Diploma 2011 Don Bosco High School, Gilbertville, IA, USA
    • CRM (Customer Relationship Management) Certificate, Organization Management Consulting (OMC) (April, 2013)
    Computer Skills
    • Microsoft Office - Advanced
    • AutoCAD - Intermediate
    • Autodesk Inventory - Intermediate
    • Python - Beginner
    • Pandas - Beginner
    • JSON - Beginner
    • VBA - Beginner​
    • English: Fluent
    • Turkish: Native
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    Top Sales Support Specialist skills

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    Experienced Sales Support Specialist resume

    Julianne Wells
    A seasoned Librarian successful in Corporate and Academic libraries, and ILS software industry. Proven success in Project Management, Document Management, Digital Content Curation, Taxonomy, and Metadata. Extensive internet research skills. Experience in Splunk® Enterprise, RapidMiner Studio, Gephi and recent Data Analytics graduate.
    Information Services Tech 09/2017 to Current Access Sciences Hillsboro, OR

    -Promoted to Information Services/CAD Drafter with the Oregon Design Management Services (DMS) Group.

    -Audit Construction packages and Record Drawings for Deliverables & adherence to Intel CAD Standards.

    -Integrate Drawings into the DMS Master database.

    Document Control Specialist 11/2016 to 09/2017 Access Sciences Hillsboro, OR

    -Process incoming and outgoing construction information for Intel's Document Control group, part of Construction Services

    -Sort, classify and code material for integration into construction records management filing systems.

    -Retrieve and reference construction information for users.

    -Maintain logs and indexes to provide status of information.

    Web Editor 09/2016 to 11/2016 Stefanini Hillsboro, OR

    -Publish daily Executive News Summary newsletter for approximately 11,000 subscribers.

    -Curate Marketing Research for internal Digital Asset Management System.

    Document Control Specialist 02/2016 to 09/2016 Access Sciences Hillsboro, OR

    -Process incoming and outgoing construction information for Intel's Design Management Services group, part of Construction Services.

    -Sort, classify and code material for integration into construction records management filing systems.

    -Retrieve and reference construction information for users.

    -Maintain logs and indexes to provide status of information.

    Project Manager - Digital Curation 04/2015 to 05/2015 Kelly Services, Inc. Hillsboro, OR

    -Temporary contractor position for Intel's Global Leadership & Learning Group.

    -Classified assets according to Technical Readiness Indicators for Best In Class (BIC) project.

    -Created documentation for future classification.

    -Incorporated BIC assets into the new Technical Leadership Development site.

    Information Services Analyst Intel Corporation Hillsboro, OR

    -Led the effort in the definition of an XML hierarchical schema for embedded tags in an Author/Template project.

    -Managed the ongoing development of Taxonomy for Nexus, a Knowledge Management System.

    -Created user guides and supplementary training materials on building taxonomies using the Semio (TM) Taxonomy Tool.

    -Developed a methodology for a service level approach to assisting customer groups within Technology Manufacturing Group with the development and publishing taxonomies within Nexus.

    Librarian Intel Corporation Santa Clara, CA

    -Managed the digitization and marketing of the Virtual Research Library, a database of internal research.

    -Database analysis and marketing of the Knowledge Management Working Group.

    -Managed the development and maintenance of the Business Groups section of Intel's employee portal: Circuit.

    -Assisted employees in research, use of local resources and online databases.

    -Web Administrator for Technical Services staff website.

    Sales Support Specialist I-II SirsiDynix (formerly DRA) St. Louis, MO

    -Demonstrated Integrated Library System software to prospective customers. 

    -Assisted the Configuration Team in pricing.

    -Promoted to Sales Support II within 2 years of start date.

    -Systems Librarian/Administrator for the Demo System-3 years

    -Liaison to the Software Development Group in design and testing of next generation software.

    -Trained Demo staff on new software releases.

    Library Assistant Columbia College Columbia, MO
    -Assisted Technical Services Librarian in cataloging and retrospective conversion of the collection.
    -Assisted in all aspects of Acquisitions; ordering, receiving and processing.
    -Assisted in Book repair, shelving and maintenance.
    -Performed reference services 10-15 hours/week.
    -Assisted/supervised at the Circulation desk as needed.
    Part-time Contractor

    Independent Contractor - April 2018-present

    Social Media Evaluator - September 2015-March 2016

    Associate Annotator - April 2009 - November 2011

    Advanced Certificate in Strategic Management of Digital Assets: Library & Information Science 2018 San Jose State University San Jose, CA

    Pathway: Data Analytics and Data Driven Decision Making

    Post Master's Certificate: Library & Information Science 2016 San Jose State University San Jose, CA

    Pathway: Web Programming & Information Architecture

    Master of Arts: Library and Information Science University of Missouri Columbia, MO
    Bachelor of Arts: English Butler University Indianapolis, IN
    Post-Graduate Coursework
    Database Administration & Management, Web 2.0 & Social Media, Web Usability, Vocabulary Design,Information Architecture, Big Data Analytics, Text/Data Mining, Project Management, Social Network Analysis & Social Analytics
    Community Service

    Community Outreach Coordinator - Dance West, 2013-2017 

    Assistant Editor - Oregon August 2014-May 2015

    Parent Volunteer - Health & Science School 2013-present

    Parent Volunteer - Cooper Mountain Elementary 2005-06; 2012-present

    Parent Volunteer - McKay Elementary 2012-13

    Parent Volunteer - Arts & Communication Magnet Academy 2011-present

    Room Parent - TBI Preschool 2003-04; 2005-06

    Personal Sabbatical to care for family 2001-2015

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