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Professional Summary
Sales Administrator who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Skills
  • Professional phone etiquette
  • Excellent communication skills
  • Customer service-oriented
  • Accurate and detailed
  • Administrative support specialist
  • Project planning
  • Critical thinker
  • Articulate and well-spoken
  • Works well under pressure
  • Pleasant demeanor
  • Team building
  • Spreadsheet management
  • Database management
  • Flexible
Work History
Customer Service Representative 07/2012 to 02/2013
CONVERGYS CORPORATION
  • Strong Customer Service, Empathy skills, Troubleshooting, Problem Resolution, Obtaining a Sales Goal.
  • Selling client products plus handling miscellaneous customer service and general information calls via the phone or internet.
  • Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.
  • Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call.  
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Managed high call volume with tact and professionalism.
Sales Support Administrator 06/2006 to 12/2009
AFD CONTRACT FURNITURE INC New York, NY
  • Managed over 50 large accounts for financial corporations, (North Shore LIJ Health System, American International Group).
  • Worked closely with Sales, Design, and Project Manager team members.
  • Generated sales quotations and sales orders in Hedberg system.
  • Performed price comparison and reviewed quotes/bids as per contractual agreement.
  • Verified product specifications of purchase requests and ensured accuracy.
  • Managed vendor relationships to determine lead times for order coordination, expedited orders and addressed delivery/quality issues with vendor when needed.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Served as the main liaison between customers, management and sales team.
  • Routinely answered customer questions regarding merchandise and pricing.
Project Coordinator/Sales Support 04/2004 to 09/2006
EMPIRE OFFICE New York, NY
  • Established and maintained customer relationship in partnership with sales.
  • Entered sales quotations and orders into Hedberg system.
  • Managed sales projects and served as primary liaison between client and multiple internal groups (worked closely with Sales, Design, Billing and Project Manager team members) Ensured clarity of goals and quality and adherence to deadlines.
  • Scheduled deliveries between clients and the installing warehouse.
  • Confirmed receipt of products and resolved any punch list items that may occur.
  • Validated and verified vendor acknowledgments.
Credit and Collections Representative 08/1999 to 09/2004
DANCKER, SELLEW & DOUGLAS New York, NY
  • Managed credit/collections activities and resolution of deductions
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Posted receipts to appropriate general ledger accounts.
  • Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
Sales Assistant / Showroom Manager 07/1997 to 08/1999
HARTER CORPORATION New York, NY
  • Created and delivered informative presentations on company products.
  • Interfaced regularly with dealers, designers and key corporations to achieve customer satisfaction.
  • Assisted four territory managers with customer relations.
  • Compiled and disseminated promotional materials to potential clients.
  • Maintained ACT database of contacts, future projects, or pending sales issues.
  • Utilized problem-solving techniques to handle incoming complaints to keep the customer satisfied.
Education
Bachelor of Science: Marketing May 1996 State University of New York - Oswego, NY

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Summary

Experienced Showroom Manager professional with strong leadership and relationship-building skills. Design Consultant successful at listening to the needs of the client and collaborating on a creative vision. Brings a diverse knowledge base of design styles and techniques with unparalleled attention to detail.

Highlights
  • Self Motivated
  • Efficient Multitasker
  • Well Organized
  • Extremely Quick Learner
  • Exceptional Interpersonal Skills
  • Tile Showroom Management
  • Kitchen and Bath Design
  • Tile and Stone Application
  • Material Specification
  • Customer Service Professional
Experience
02/2019 to Current
Regional Showroom Lead Arizona Tile San Diego, CA
  • Maintain showroom manager responsibilities and provide leadership by example
  • Train and mentor Showroom Managers/Lead Consultants/CSR's within my region
  • Schedules personnel to ensure the efficient and effective operation of the showroom as needed or requested by Showroom Managers
  • Performs quarterly showroom visits to communicate company standards and evaluate staffing with customer service evaluations
  • Coordinate sales promotion activities and merchandising objectives
01/2006 to Current
Showroom Manager Arizona Tile San Diego, CA
05/1998 to 01/2006
Team Leader Prism Retail Services San Diego, CA
  • Merchandised for retail customers, implementing new structure as provided by detailed schematics
  • Supervised team to meet merchandising goals
  • Trained new employees to maximize productivity and efficiency
  • Consistently met goals under the amount of time allocated
  • Maintained consistent accuracy
  • Documented and inputted records of each employees payroll and project hours
Education
High School Diploma San Pasqual High School Escondido , CA
General Education Palomar College Escondido, CA
Accomplishments
  • Promoted to management position after 3 months of employment
  • Have received all "outstanding" reviews
  • Recipient of multiple letters commending excellent customer service
  • Have successfully trained all new design consultants for the San Diego Region
  • Have been the preferred Showroom Manager for assisting Outside Sales Representatives with projects and field assignments

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    Professional Summary
    Skills
    Additional Information
    • I am driven by competition, not surpass to others, but to be superior to my former self. I am looking for a company who Sales team competitor for the Mid-Atlantic Sales and Marketing Institute, Lead publicist for the MASMI Sales Team, Member of the Fashion Club, Artistic Scholarship, Academic Scholarship, Overall 3.8
    Work History
    Financial Sales Intern AXA Advisors Woodbridge, VA
    • Summary encourages a team of innovators and self starters.
    • Qualifications Trained in the SPIN Technique Programs proficient in: Skilled in managing large sales accounts Microsoft Office Creating and executing sales pitches and All of Adobe Suite presentations Dreamweaver Planning client events CAD Drafting business development strategies Hootsuite Provided/lead sales training programs Salesforce Efficient in prospecting, cold calling and client ADP research Prezi.
    Financial Sales Manager Pohanka
    Assistant Showroom Manager Karen Millen
    Lead Shop Manager and Merchandiser 02/2015 to 06/2015
    Columbia, MD
    • Outstanding amount of community service in the Northern Virginia region Initiated multiple non profit events and organizations within the community.
    • Top Sales associate for multiple years in a row Held the record for most profitable clients Made a record for highest successful cold calls.
    District of Columbia, DC Salisbury, MD
    Pentagon City, VA
    Salisbury, MD
    Education
    Coursework in [sales, contract law, sociology, and politics]: Fashion Design Salisbury University - 3.7 Fashion Design
    Art History Current Savannah College of Art & Design - Art History

    This resume is created in 7 minutes.
    Summary
    Experienced General Manager specializing in the luxury retail environment. Polished professional who trains the internal client on exceptional customer service etiquette and sales techniques to meet and exceed store and individual goals. Highly focused on maximizing productivity and increasing customer base. Creates an all inclusive high energy environment.
    Skills
    • Training and development
    • Results-oriented

    • Client-focused
    • Excels in merchandising
    Experience
    Showroom Manager 12/2014 to Current Renaissance Tile & Bath Alexandria, VA Responsible for implementing all business and relationship building initiatives to drive sales results and brand loyalty. High level focus on creating brand awareness by organizing events and training classes at the showroom for clients and trade community. Budget planning, P&L management and showroom/design consultants annual sales goals expectations. All visual responsibilities which include selection of materials and installations to be specific to core business at this location based on client preferences. Showroom was #2 in volume last year and most profitable that it had been since 2008. Develop relationships with vendors and Design Trade community, attend Home& Design functions and plan/execute outside call schedule with team to maintain client relationships.
    General Manager 06/2010 to 12/2014 Ralph Lauren Washington, DC Position entailed full responsibility for overseeing all operational, visual, staffing and training needs to ensure a luxury sales environment providing outstanding client service. Coaching and mentoring all team members to be ambassadors of the brand, develop strong relationships with clients and community to foster brand loyalty. Responsible for managing P&L results, individual and store sales plans, effective scheduling and payroll management. Loss prevention and inventory management(FY14 lowest shrink loss in 5 years). Strong relationship building with peers and corporate departments to develop a network of support and partnership.
    Store Leader 05/2008 to 06/2010 Restoration Hardware Alexandria, VA Responsibilities included overseeing all operational, visual and staffing. Training team to meet and exceed sales projections. Driving sales growth and expanding high end client base through cultivation of ongoing relationships with clients and community. Extensive team product knowledge training in a selling environment of customized luxury product. Regulated merchandise flow and inventory levels to ensure product presentation and availability. Implemented calendar of store events to strengthen Design/Trade partnerships.