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Summary
  • Dynamic multi-faceted business manager with 17 years experience offering a rich blend of operations, accounting, administrative and leadership talents
  • Proficient in CDK, Advent, UCS, Microsoft Office Suite, Google Doc and Google Drive
  • Self-directed, extremely motivated and meticulously organized delivering superior performance along with unprecedented employee retention
  • Strong financial planning with emphasis on forecasting and expense control coupled with solid analytical skills
  • Effective and articulate communicator with an innate ability to build quick rapport
  • Proficient mastering complex assignments with precision while meeting deadlines in a fast-paced environment
  • Loyal, hardworking team player possessing a positive presence in the work place
Professional Experience
Controller
March 2019 to July 2019
Envision Motors West Covina, California
  • Created internal controls, corrective accounting practices and staff training to accurately report financial position
  • Managed daily cash flow between six entities
  • Negotiated vendor pricing and contracts resulting in cost savings of 35% among key suppliers
  • Coordinated the implementation of company wide 401K plan
  • Reviewed account reconciliations and journal entries, resolving discrepancies for accurate monthly financial statement preparation
Business Manager
June 2017 to March 2019
BMW Motorcycles Of Ventura County Newbury Park, California
  • Responsible for all aspects of accounting operations, including monthly financial statement preparation, payroll, quarterly tax returns, daily cash flow analysis, accounts payable and accounts receivable
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages
  • Worked in the capacity of General Manager for a three month period with additional responsibilities of advertising campaigns, inventory, customer relations and social media content
Licensed Esthetician, Owner And Operator
January 2003 to Current
Skin Retreat - a place to relax and enjoy Woodland Hills, California
  • Owner and operator of boutique skin care studio
  • Created warm, personable environment with exceptional customer service
  • Expanded client base through marketing, advertising, networking, local events, appearances and donations
  • Profitable since inception
Business Operations Manager
November 2013 to September 2015
AKS Management Reseda, California
  • Provided full range services to the owner of multiple business ventures including a Meineke Repair Shop, An International Market and a start up branding company
  • Created and implemented effective policies and procedures to streamline work flow
  • Hired and trained administrative support staff of 3
  • Responsible for daily deposits, daily financial position reporting, wire transfers and bank reconciliations
  • Managed cross functional website development team of 4 from conception to completion
  • Led planning and implementation of software for sales integration through various web based channels
Business Manager
September 1990 to January 2003
Keyes Motors Incorporated Van Nuys, California

Keyes European Mercedes 1

Keyes Lexus 1


  • Promoted as Mercedes Benz Business Manager
  • Led and managed accounting and administrative department of 15, including hiring, training, objective setting, mentoring and performance management
  • Developed business office protocols for compliance with state, factory and corporate regulations, policies and procedures
  • Responsible for monthly accounting close and complete financial reporting including timely explanations on account variances
  • Facilitated all aspects of HR for 120 employees, including payroll and employee benefits
  • Reconciled general ledger accounts, bank accounts and vehicle physical inventory
  • Prepared all necessary sales tax returns, payroll tax returns, business tax returns, annual W-2's and 1099's
  • Delivered ongoing support to sales and fixed operations including budgets and forecasting
  • Certified California Notary Public
Contract Processor
July 1988 to September 2000

Keyes Toyota


  • Provided ongoing administrative support to Finance Director
  • Prepared accounting and posted new and used vehicle sales to the general ledger
  • Compiled and submitted paperwork of financed automobile contracts to lien holder banks for funding
  • Responsible for processing, submission, tracking and reconciliation of extended service contracts, vehicle insurance, paint protection, life and disability insurance
  • Managed new and used vehicle physical inventory
  • Executed dealership monthly sales tax return
Volunteer Positions

Newbury Park High School

  • 2016 - 2017 Boys Lacrosse Booster Club Treasurer
  • 2015 - 2016 Boys Lacrosse Booster Club Treasurer
  • 2014 - 2015 Boys Lacrosse Booster Club Secretary
  • 2013 - 2014 Boys Basketball Booster Club Event Coordinator

Colina Middle School


  • 2013 - 2014 Conejo Council PTA Executive Vice President
  • 2010 - 2013 PTSA Hospitality Chair
  • 2011 - 2013 Office and Event Parent Volunteer Coordinator
  • 2010 - 2012 Science Department Fund Raising Coordinator
  • 2010 - 2011 6th Grade Room Parent

Westlake Hills Elementary


  • 2010 - 2011 Innovator of Stockings for Troops in Afghanistan (school wide project)

Westlake Elementary


  • 2009 - 2010 5th Grade Culmination Committee Chair
  • 2008 - 2009 Ohana Night Committee Chair
  • 2004 - 2005 1st Grade Play Production Committee Representative
  • 2004 - 2010 Room Parent (in one or both child's classroom)

Youth Sports Recreation and Travel Teams


  • 2004 - 2015 Team Parent for Baseball, Lacrosse, Soccer, Basketball and Football
  • 2008 - 2009 Concession Stand Manager Westlake Braves Football
Certifications
California Notary Public Commission #
Expires: July 16, 2020

This resume is created in 7 minutes.
Summary

Highly analytical subject matter expert with demonstrated experience solving complex business issues through innovative ideas and approaches regarding procurement, human resources,and sales support. Well-versed in utilizing data management and project management methodologies (e.g., PMBOK) to enhance compliance and produce successful project outcomes.

Core Qualifications
  • ATS:  Taleo | Cbiz | ICIMS | JobVite
  • CRM: Siebel | Salesforce
  • ERP:  SAP
  • HCM: Workday |SilkRoad 
  • VMS,procurement, spend management: SAP Ariba/Fieldglass

  • Tested, assessed and hired over 5,000 TSA workers nationwide
  • Received IBM Marketing Excellence Award
  • Spearheaded the resolution of over $1 Million in vendor accruals at HPE​​
Experience
February 2016 to March 2019 Hewlett-Packard Enterprise Company Plano, TX
 
VENDOR MANAGER:
  •  Managed MSA/ Statements of Work (SOW) globally in support of HQ, Global Functions, Environmental Health and Safety, Leadership, Professional Skills, Tech HR, Performance and Rewards, Diversity and Inclusion, Global Learning, Coaching and Assessments, Culture and Engagement, Executive Search, and Learning Infrastructure (related to skills development).
  • Negotiated with Vendors on Terms and Conditions for the purpose of procurement and delivery of indirect and compliance training to acquire favorable pricing and enhanced quality leveraged across HPE.
      • Managed customization of SOW Templates for different types of vendors or purchases.
      • Coordinated with financial analyst on budget appropriations and PO management.
      • Consulted with financial analysts to resolve vendor payment/invoice issues and collaborated with business stakeholders to execute integrated change control.
      • Partnered with various business units to understand requirements, ensuring appropriate vendor sourcing and cost control.
      • Exercised significant independent judgment within broadly defined procurement and company policies and practices determining best methods for executing contract renewals and RFPs.

      BUSINESS CONTINUITY PLANNING        

      • Appointed by Leadership to maintain and manage BC planning and documentation to meet recovery requirements when faced with a business interruption.       
      • Builds relationships and partners with leadership to advise on  continuity strategies to build resiliency. ·        
      • Contributes knowledge and end-to-end process expertise to the Business Impact Analysis (BIA).      
      • Facilitates BC exercises and participates in post-event analysis of actual incidents to develop action plans for managing risks. 
      • Advances Enterprise Business Continuity Planning (EBCP) program objectives and operates as a liaison between the EBCP team and the BC plan and process owners.
      • Utilized the Sustainable Planner to facilitate BCP for Performance and Rewards, Compensation and People Operations.
      • Created a plan to document the BC procedure to be executed by the Business Response Team when a business disruption occurs
      • Captured: Process activity, Supported IT applications, Financial, Legal, Brand Reputation, Quality service level, Supply chain, Overall Criticality and Justification for BIA. ·        
      • Facilitated BC training with real life risks ·        
      • Consulted with the head of multiple Business Units to gain acceptance and approval and implementation of the

      COMPLIANCE ANALYST

      • Contributed to global priority compliance projects and led projects of high complexity to streamline processes, establish critical paths and execute, monitor and control projects.
      • Provided independent strategic development and analytics driving organizational goals.Executed HPE's internal contractual auditing along with risk management for HR related compliance training.

      RECORDS OFFICER         

      • Appointed by Leadership to Execute program management Governance, Identification and Records Retention Schedule to mitigate risks associated with corporate records for HR, Performance and Rewards and Compensation business units.    
      Operations Manager-Talent Acquisition
      May 2014 to November 2015
      AGILE1.Workforce Solutions Dallas, Texas

      Managed ten recruiters and three project coordinators in a dedicated RPO (Recruitment Process Outsourcing) account servicing 122 locations and 200 job titles in the Healthcare industry.

      • Utilized Visio and PowerPoint presentations to define engagement standards, Job Aids, Sourcing Strategies, SOPs and consistency of recruiting processes and procedures in a client facing environment.
      • Spearheaded strategic planning and leadership alongside the Talent Acquisition Director and fostered interaction and communication with the Client VP and other C-level stakeholders for the purpose of delivering on contractual SLAs.
      • Employed a clear understanding of the Master Service Agreement (MSA) executed with the client.
      • Streamlined requisition management, Profit and Loss management and metric reporting by creation of a Master report to track requisition numbers, priority, SLAs, caseload, job titles, job status and requisition disposition.
      • Compiled weekly reporting including Time to Fill, Open Requisitions, Sales and Leadership Summary, Pipeline, cost per hire and Vacancy Rate.
      • Managed budget and ensured systems were in place to track expenses and placement fees according to the MSA.
      Talent Acquisition Administrative Manager
      January 2011 to May 2014
      NTT DATA Corporation Dallas, TX
      Served as an administrative liaison for the Talent Acquisition, Human Resources and Sales Team for the purpose of implementing resource management for over 1,000 SAP consultants worldwide.
      • Recruited, assessed and on boarded over 75 candidates weekly including H1B Visa holders.
      • Implemented effective Bench Management by Creating and maintaining database of rejections, availability and project roll- offs.
      • Provided up-to-date Metrics to Director of Talent Acquisition, AE's, HRBP's and Business Unit (P&L) leads on all resources, particularly availability.
      • Networked internally to solve hiring process related issues specifically in regards to H1B visa status, Corp to Corp, W2 and 1099 SAP consultants.
      • Negotiated Vendor's Statement of Work (SOW) and Master Service Agreements (MSA).
      • Managed Team of Technical Writers in creation of SOP's, RFP's and resume formatting.
      Human Resources Manager
      February 2003 to July 2009
      CPS Human Resource Consulting(Department of Homeland Security, TSA) Sacramento, CA
      Implemented and managed recruitment, testing and assessment sites for over 300 U.S. Airports.
      • Managed a team of Medical professionals, IT, and HR staffing specialists for the purpose of recruiting, testing, assessing and hiring TSA employees and Federal Air Marshals nationwide.
      • Established relationships with TSA (FSD) Federal Security Director Staff to enhance client satisfaction and better understand client's recruitment goals and CPS's ability to exceed them.
      • Conducted training of Federal Office of Personnel Management (OPM) in SF86 compliance.
      • Instructed TSA staff on recruitment, Federal HR related policy and CPS assessment procedures utilizing Taleo and PeopleSoft, respectively.
      • Managed people development processes, employee engagement and employee relations issues.
      • Accumulated candidate statistical information and processed metrics for management of client's recruitment and hiring objectives by establishing benchmark and reporting tools for the TSA.
      Education
      Bachelor of Arts : Journalism Baylor University Waco, TX

      Bachelor of Arts : Slavic Studies Baylor University Waco, TX
      Certifications
      • HR Professional Development Series Certification
      • Completion of accelerated Project Management Professional (PMP) Exam Prep Course
      • Alternative Certification Program (ACP) in Social Studies for Dallas Independent School District (DISD)
      • Project Management Professional (PMP) In Progress
      • Expert-level proficiency in Visio, SharePoint, Excel(V-lookup,pivot tables)and PowerPoint.

      This resume is created in 7 minutes.
      Summary
      I desire a position that would be challenging and allow me to use my customer service experience, utilizing my extensive training and skills in a way that would be mutually beneficial to both myself and my employer.
      Skills
      • Retail Management
      • InDesign
      • Excel, Outlook, Word
      • Deltek Vision Software
      • Problem Solving
      • Customer Service
      • Multi-Tasking and Organization
      • Oral Communication                                                                                             
      Experience
      05/2018 to Current
      Administrative Assistant KSA Engineers Inc. Longview, TX

      Perform general office duties such as preparing and printing reports, scanning civil engineering drawings, coordinate and attend meetings. Work with Business Development and on Federal projects.

      04/2017 to 05/2018
      Archive Specialist KSA Engineers Inc. Longview, TX

      Clean files and prepare for scanning and upload to the server. 

      08/2017 to 05/2018
      Features Editor Kilgore College Flare Kilgore, TX

      Coordinate stories and design Features page for Kilgore College Newspaper The Flare. 

      05/2015 to 07/2016
      Assistant Manager Cato's Fashions Longview, TX Responsible for opening and closing procedures and paperwork, customer service and cash register functions. Maintained an inviting and clean environment for customers' shopping experience.
      08/2015 to 12/2015
      Assistant Manager Sport Clips Haircuts of Longview Longview, TX Responsible for opening and closing procedures and paperwork. Championship haircuts for men and boys. Maintain customer relations and customer satisfaction, clean environment, kept enthusiastic team members. Maintained product inventory and retail sales. Managed overall shop functions and flow.
      08/2012 to 09/2014
      Transfers/Shipment Clerk Tex Trail/Big Tex Trailers Mt. Pleasant, TX Maintained parts logs and shipment paperwork for parts and trailers for seven locations. Scheduled LTL shipments, reconciled daily deposit for Accounts Payable. General clerical and office type duties.
      09/2005 to 03/2010
      Transportation Coordinator Pilgrim's Pride Corporation Pittsburg, TX Coordinate from start to finish frozen freight to all of Southeast/Eastern United States. Transporting from Texas to Florida up the East Coast to Maine. Handling all issues and working closely with the Customer Service Department.
      Education and Training
      2018
      Associate of Arts: Communications Kilgore College Kilgore, TX Dual Major: Advertising, Public Relations, Mass Communications and Journalism
      Heartisans Marketplace Longview, TX

      ACT National Career Readiness Certification, Silver Level

      Soft Skill Certificates: Teamwork, Problem Solving, Customer Service, Time Management, Business Communications, Interpersonal Communications, Employer Expectations, Self-Management, Job Performance Factors

      Operator Certificate: Cosmetology Northeast Texas Community College Mt. Pleasant, TX
      Activities and Honors
      • TIPA 1st Place - Photo Illustration, May 2018 
      • TIPA Honorable Mention Feature Page Design May 2018
      • Phi Theta Kappa Honor Society Member #1, October 2017 Distinguished Merit Award
      • Kilgore College Student Publications - The Flare Staff Writer & Photographer/ Model



      This resume is created in 7 minutes.
      Professional Summary

      Multi-talented Data Analyst consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

      Skills
      • Advanced critical thinking and problem solving
      • Quick learner
      • Unix/Linux
      • Microsoft Office expert
      • C/C++
      • Great communication skills
      Work History
      November 2018-Current Data Centre Analyst | Broadridge Output Solutions | El Dorado, CA
      • Providing advanced level technical support for complex inquiries to all supported software, hardware, and network connectivity issues.
      • Support includes receiving calls, recording, troubleshooting and resolving all issues.
      • Monitoring systems and performing system maintenance.
      • Providing technical support to lower level associates.
      • Serving as technical resource to other members of the department as well as to other departments.
      September 2016-November 2018 Lead Of Operations | Broadridge Financial Solutions | El Dorado, CA
      • Reworked positions and workflow based on individual abilities and production targets.
      • Calibrated machines to keep them running at peak performance.
      • Set and revised production schedules to meet changing demands.
      • Followed TQM (Total Quality Management) practices and policies to assure quality of output by double checking the date, weight, thickness, barcodes, presort slug, indicia, postage rate, class of mail, etc.
      • Understands machine software and how and when to change sort plans, set address blocks, etc. 
      • Remains informed of acceptance times and when trucks must leave. Assures mail is prepared to meet SLA's.
      June 2014-September 2016 Manager | In & Go Market | 12417 Fair Oaks Blvd. #100, Fair Oaks, CA-95628
      • Managed daily store operations, supervise employees and manage inventory.
      • Ensured sufficient staffing levels to meet the needs of our guests.
      • Developed successful sales plans to grow profitability.
      • Ensured product mix and inventory levels are properly maintained to increase sales and control inventory.
      • Maintained safety and security of the store, properly documenting any incidents that occur.
      • Ensured compliance with all local, state, and federal laws within the scope of the convenience/food store operation.
      Education
      2021 Master of Science: Materials Science And Manufacturing California State University - Sacramento, Sacramento, CA
      2014 Bachelor of Science: Mechanical Engineering Punjabi University, Patiala, India
      • Skills acquired AutoCAD, ProE 5.0, Solidworks, Modern Manufacturing methods, Diagnostics and troubleshooting of mechanical equipment.
      •  Made end semester project on "R&M work at GNDTP" (thermal power plant).
      • Quality Control Project at Maintenance department at Ralson, India
      2011 Associate of Science: Electronics and Communiciations SLIET Longowal, Sangrur, India
      •  Made end semester Project on "Remote Controlled Robot" working on the principle of DTMF(Dual Tone Multiple Frequency).
      • Study and application of different kinds of relays and IC's, semiconductors, microprocessors, embedded systems.
      Certifications

      "Engineer in Training" from "Board for Professional Engineers, Land Surveyors, and Geologists", License no. 158401

      references
      • Daljit Saini (Supervisor Operations at Broadridge Financial Solutions)
      • JS Khamba (Professor at Punjabi University, Patiala) +91 980
      • Gurchetan Sidhu (Owner at In & Go Market)