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Passionate about working within a diverse population and serving those who are most at risk. Personal and professional experience working with individuals have dual diagnoses. Case management experience.

Bachelor of Social Work.

Bachelors of Social Work: Social Work, 2019 Colorado State University Fort Collins, CO, United States
Colorado State University School of Social Work

Associates of General Studies: 2016 Front Range Community College Fort Collins, CO, United States
  • MS Office proficient
  • Practiced in family assessments
  • Superior communication skills
  • Psychiatric population familiarity
  • Medicaid familiarity
  • Exceptional problem solver
  • Quality management care team member
  • Clinical documentation mastery
  • Community resources specialist
  • Case planning specialist
  • Homeless and dual diagnosed populations
  • Attentive listener
  • Empathetic
  • Team player
  • Patient-centered care
  • Mood disorders knowledge
  • Self-starter
  • Patient charting
  • Patient care advocacy
  • Risk assessment and planning
  • Community outreach expert 
  • Case Management
Probation Officer, 08/2019 to Current Larimer County Probation Fort Collins, CO. Contract Probation Officer with Larimer County 8th Judicial. Specializing in Case Management. Preforming Intake evaluations, Scoring, ASUDS, ASUS-R and other mental evaluation forms. Facilitating group and individual sessions. Assist in locating additional resources. 
Deputy Probation Officer, 01/2019 to 05/2019 Larimer county probation 8th judicial Fort Collins, CO
Internship provided experience in client advocacy and Motivational interviewing (MI). Receiving extensive experience in note taking and documentation. Individual caseload while overseeing clients who were receiving mental health treatment and group counseling. Attended and received instructional supervision for different group counseling settings. Assisted in writing and interviewing clients for Alcohol Evaluations, Pre and Post sentencing interviews (PSI) and Client intake evaluations at the Jail and in the office including writing and covering terms and conditions with clients. Actively participated with the Magistrate and DA's to cover clients attending DUI court and other cases. 
Nominated and awarded the Outstanding Deputy Probation Officer award.
Mentor Practicum 287, 08/2017 to 05/2018 Poudre High School Fort Collins, CO Two semesters. Two hours a week. Paired with special needs program and mentored a high-school boy though his Jr. Year.
Patient Care Technician , 08/2014 to 08/2019 UC Health Fort Collins, CO

Assist in the radiology department as a patient transporter and PRN as a  Radiology tech assistant and Radiology front desk. Additional experience in  SAC and PACU departments as a patient care assistant, assisting in the preparation and care of patients prior and post op. 

Director of transportation / CNA 1 year + full time hours, 01/2013 to 08/2014 Spring Creek Health care Fort Collins, CO

Responsible for the transporting and scheduling of appointments for patients. 

Volunteer/ Treasure, 01/2010 to 01/2015 Autism Society of Larimer County Fort Collins, CO
Facilitated and implemented a support group for parents with children who have special needs and brain disorders. Collaborated with EMPOWER Colorado and Larimer County Autism Society. Advocated for parents raising children with autism and developmental delays. 
Agent / Business owner, 05/2007 to 12/2012 Realestate Agent / Business Owner Fort Collins, CO Worked as an independent  Broker and independently owned two businesses in Fort Collins. A pet store (aquatic) and a video game store. 
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Detailed Logistics Manager with expertise in supervision of logistics and operations. Reliable and capable of successfully resolving issues and complaints. Looking for a new management role where hard work and dedication will be highly valued.
  • Data collection and analysis
  • Warehouse and fulfillment
  • Inventory/ Budget management
  • Employee development and management
  • Logistics network analysis
  • Production scheduling
  • Global Logistics, Supply (92Y), and Transportation (88N) background
  • Cost reduction
Master of Science: Information Management Technology Grantham University 2017 Lenexa, KS, United States 4.0
Bachelor of Arts: Business/Management Strayer University 2012 Virginia Beach, VA, United States
Associate of Arts: Business Administration American InterContinental University (AIU) 2006 Hoffman Estates, IL, United States
CERTIFICATE: Transportation/Global logistics Department of Army Transportation (88N) 2010 Ft Eustis , VA, United States
Supply NCOIC / Transportation Manager
Various Duty Stations
United States Army Reserve/ Nov 2008 to Aug 2018
  • Key member of global distribution operations team, which coordinated shipments across various countries.
  • Oversaw scheduling for the day-to-day activities of 20 transportation employees.
  • Drafted budgets, monitored costs and reduced expenses by creating expense reports.
  • Conducted research on logistics operations, drafted SOPs, conducted, interviews and site visits.
  • Monitored department performance data through Transportation & supply systems to identify and avoid potential risks.
  • Request, receipted, stored, issued, accounted for equipment over $1B.
  • Researched, interpreted, prepared, and coordinated actions pertaining to travel entitlements in Digital Training Management System (DTMS); marked and labeled cargo and freight shipments IAW Department of Defense (DOD) Regulations, International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR) requirements.

Sr. Analyst/Battle Staff Planner
Fort Drum, NY
General Dynamics Information Technology (GDIT)/ Apr 2016 to Apr 2018
  • Conducted coordination, planned and developed all levels of Collective Training: Live, Virtual, Constructive, and Gaming for the United States Army; A BCTC point-of-contact for exercise planning & exercise operational control. 
  • Determined best short- and long-term tracking methodology.
  • Developed and executed Battle Command Training Center (BCTC) internal, simulation and stimulation-driven events; worked under limited supervision with the Chief Operating Officer with daily operational functions.
  • Participated and led over 20 instructor projects in 1 year while working closely with the Chief Operating Officer.
  • Assisted G3/S3s in determining and/or development of Collective training based on unit training objectives within the scope of the BCTC Training Program in two major exercises (Mountain Peak) with more than 1,000 Soldiers.
  • Developed milestones for planning, preparation and execution of Collective. Instructed Joint Capabilities Release-Logistics Operators Course (JCR-LOG-OPC) for more than 100 Soldiers & taught Joint Deployment Logistics Model (JDLM) / Warfighter Simulation (WARSIM) operator course for 40 Soldiers.
  • Facilitated planning conferences and IPRs, in conjunction with unit, leading to event execution through MDP & FORCEMOD meetings.
  • Developed Exercise Training Plan that integrated set-up and training requirements of Response Cells and/or RTOCs.
  • Provided over-the-shoulder training and assistance for various classes during exercises. Monitored Execution and helped unit adjust execution of plan as needed; Database Development / Management.
  • Provided clear guidance to all systems building databases/scenarios as to the equipment, personnel, logistics and configurations to be played across all Battle Command and Platform Battle Command Communities of Interest (COI) and Entity Federation Models (ERF). Provided training management to peers and Soldiers through simulation training on substitute computers.
  • Attended exercise conferences for external exercises requiring BCTC participation; Attended Battle Command Conferences as necessary to integrate Battle Command Concepts.
  • Directed and / or maintained contacts with key officials and technical authorities of the customer or other organizations.
  • Directed participation and/or participated in special projects and perform additional duties as directed by BCTC Leadership.
  • Tracked and receipted NIPR and other government equipment in possession of General Dynamics.
  • Training Integrator (TI) & Subject Matter Expert (SME) on Joint Capabilities Release-Logistics Operators Course (JCR-LOG-OPC).
Transportation Coordinator II
Kandahar, Afghanistan
AECOM/AC FIRST/ May 2014 to Mar 2015
  • Created load plans for more than 1,000 mission movements and shipments; Responsible for shipping equipment over $1B.
  • Generated Hazard Declarations for Hazardous Material (HAZMAT) and possessed a certified HAZMAT license. Validated, and processed all transportation movement requests (TMR) and Air Movement Requests (AMR) for the personnel & equipment transitions to assigned MCT Area of Responsibility.
  •  Researched and suggested cost-effective shipping methods and conducted regular safety audits on equipment.
  • Directed investigations to verify and resolve customer or shipper complaints; Reported inventory balances and cycle counts by RFID tags in TC-AIMMS and other transportation systems.  
Traffic Administrator II Contractor
Newport News, VA
  • Proposed, scheduled, and managed inbound and outbound domestic and international shipments of freight, using knowledge of postal regulations, tariffs, company shipping policies, VA state and international custom laws.
  • Scheduled with 30 carriers (air, land, and water) reconciled freight bills, prepared and negotiated claims, and determined material placement.
  • Negotiated contracts with outside providers to minimize costs to the company and customers; each negotiation the company save $500-$1000.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Set and adjusted project milestones for new electronic transportation system.
  • Conducted interviews with customers (internal & external) to offer business, build relationships and produce desired results. 
Quality Assurance/Control Specialist
Virginia Beach, VA
DOMA TECHNOLOGIES/ Jan 2013 to Mar 2013
  • Performed software and quality assurance testing on Ft. Eustis for the Army Learning Management System (ALMS) to ensure that it meets the requirements guided by its design and development.
  • Gathered data and reported issues and challenges that held up execution of the performance and processes of the project. Reviewed the development and implementation of quality control methodologies to ensure compliance with document imaging/scanning/retention quality assurance standards, guidelines and procedures IAW Federal and DOD policy and procedures.
  • Prepared process documentation and training materials for co-workers, Maintained knowledge library and documentation of system operations procedures by direction of Project Manager and under the supervision of the Engineers.
  • Maintained a process for evaluating hardware, software, and associated documentation and assist in the evaluation process. Conducted formal and informal reviews at pre-determined points throughout the software development cycle; Prepared detailed reports documenting courseware technical and playability testing results and submitted to software and program developers through Microsoft word and charts with description of errors found.
  • Prepared QA evaluation reports and submitted them to management
Operations Research Analyst II
Camp Arifjan, Kuwait
Science Applications International Corporation (SAIC)/ Dec 2011 to May 2012
  • Tracked container activity for cargo in the CENTCOM AOR to include Kuwait, Afghanistan, Iraq, Oman, Jordan, and Bahrain.
  • Streamlined and improved the planning, coordinating, arranging, managing, and conducing test events, data collection and evaluation efforts for special research for the Container Management Element (CME) metrics report and transportation methods
  • Advised the Two Star General, Deputy Program Manager, and SDDC (Surface and Deployment Distribution Command) on qualitative and quantitative of contract and logistical analysis and operations using simulation models and methodologies.
  • Generated daily reports and weekly reports (Detention Trends, PAT OCC, PAT RD, Consolidated NDN ITV report, and Import and Export reports); Assisted Program Management in leading projects.
  • Oversaw scheduling for the day-to-day operations of 6 transportation employees; informed customers of container inventory.
  • Prepared Task Planning Sheets (TPS) to identify proposed tasks and project costs.  
  • Coordinated with freight forwarders to expedite international shipments.
Operations Research Analyst Supervisor (Deployed)
Camp Arifijan , Kuwait
  • NCOIC (Non-Commissioned Officer in Charge) of the evaluation and planning of the Pilferage Deterrence Cell (PDC)
  • Provided coordination & support, Interoperability, and Mission Assurance assessment for SDDC operations in 20 countries including the entire CENTCOM AOR
  • Managed complex projects; coordinated deadline-driven process with multiple steps; collaborated with individuals internal and external customers.
  • Created and updated TDR (Transportation Discrepancy Reports) which tracked US dollars for pilfered cargo and containers. Monitored carrier rates and charges and evaluated past performance and cost of transportation through historical data and trends.
  • Maintained communications regarding cargo and freight with military units and commercial carriers.
  • Updated ATCOP and IBS-CMM databases; Provided continuous up-to-date reporting and audits on possible pilferage or stolen cargo ranging from $300- $2.5 billion dollars. 
  • Defined appropriate metrics and measurements to drive results and report accurate damages and losses.
  • Led a cross functional team that assisted in the development of a pilferage tracking system.
  • Trained members on the development processes.
  • Implemented the best practices by eliminating information inconsistency and information integrity issues found on military systems through the Iterative Approach.
  • Gathered system data and performance for identifying trends of pilfered containers and high risk areas.
Logistics Shipping Clerk- ADS
Virginia Beach, VA
ATLANTIC DIVING SUPPLY/ Jun 2008 to May 2011
  • Shipped and received cargo and military supplies for government customers;Created, tracked, and updated customer information and data using the Oracle database.
  • Maintained accurate inventory of supplies and cargo shipments to various Points of Embarkation (POE) and Points of Debarkation (POD).
  • Packaged and labeled shipments for FedEx, DHL, Conway, UPS, OSHA and other freight carriers.
  • Staged, loaded and unloaded trailers with care and efficiency.
  • Performed warehouse inventory checks and labeled shelves to store equipment in its proper location.
  • Used daily production sheets or work tickets to accurately record quantity of units handled and moved.
  • Electronically scanned products to provide accurate tracking using a warehouse management system.

Chesapeake, VA
MAP Communications, Inc/ Sep 2003 to Aug 2005
  • Answered phones on multi-phone line for more than 100 customers (Doctors, lawyers, Sarbanes-Oxley, Colleges, Pat Robinson and etc.). Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.
  •  Delivered customer support to 75 callers in an average 1 hour. 
  • Entered data promptly and efficiently with a 95% accuracy rate.
  • Efficiently operated campus switchboards and provided prompt, courteous and knowledgeable assistance to college students;set up and explained new membership contracts.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Transformed previously manual processes relating to vendor/supplier records into an efficient, computerized system. 
Command Yeoman/Executive Secretary
Indian Head, MD
UNITED STATED NAVY/ Sep 1999 to Sep 2003
  • Provided fleet and operational support for National Center of Energetics in explosive research and development, manufacturing, technology, and engineering at Naval Warfare Center (NSWC IHDIV)
  • Served as a Subject Matter Expert for Command documents and programs 
  • Drafted military awards, and evaluations for Command staff and base personnel.
  • Coordinated daily operations, scheduled meetings for the Post Chief Staff Officer (CSO) and Post Executive Officer.
  • Managed executive calendar and coordinated weekly project team meetings; made travel arrangements for staff Ordered and tracked supplies.
  • Provided direct support to co-workers and families including leave, benefits, pay, and filed military vouchers to DFAS. 
  • Drafted contracts, budgets, and various reports with direction from management.
  • Department of Transportation HAZMAT/AMMO 62/ Certifier Oklahoma City, OK (2014)
  • AMC AIRLIFT LOAD Planner/Certified - ICODES Oklahoma City, OK (2014)
  • United States Army Unit Supply Specialist (92Y) PBUSE Fort Knox, KY (2014)
  • United States Army Department of Transportation (88N) Fort Eustis, VA 2010)
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Motivated transportation router, successful at managing customs compliance, inventory control, customer service and transportation logistics. Excellent problem solving and interpersonal skills.
  • Decisive
  • Detail-oriented
  • Motivated self-starter
  • Energetic work attitude
  • Independent
  • Customer service oriented
  • Types 60 WPM
  • Strong organizational skills
  • Microsoft Office experienced
  • Maintains confidentiality  
  • People-oriented
  • Organized
  • Exceptional communicator
12/2013 to Current
Transportation Router Wal-Mart Distribution Henderson, NC
Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Manually created shipments, assigned carriers and dispatched shipments.
Resolved problems for customers, warehouses and carriers.
Keyed weekly reports
Independently worked as a liaison between logistics, carriers and customers.
09/2007 to 12/2013
Sell By Date Clerk Wal-Mart Distribution Henderson, NC
Responsible for physically checking the sell by date of warehouse products.
Ensuring that product is being rotated properly
Pushing out freight that needs to get to stores in order to be sold 
Keying and creating reports to send to home office and warehouse associates.
Sending emails
Education and Training
Bachelor of Arts: Business Management Strayer University Raleigh, NC, USA
Emphasis in Human Resource
Coursework in Business and Communications
Current GPA 3.33
Current student
Activities and Honors

Participant in company Develop to Lead program

Honor Student at Strayer University

NC Coastal Pines Girl Scouts Volunteer

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Very resourceful and detail oriented Professional with over 20 years of Law Enforcement and Protective Operations experience. Very skilled at the planning and managing of security for large scale events. Passionate about completing assigned tasks efficiently and accurately, well before deadlines. Extremely self-motivated and maintains a high level of professionalism at all times.
  • Attention to Detail
  • Organization
  • Verbal and Written Skills
  • Security Planning and Oversight
  • Efficiency
  • Leadership
  • Analytical and Critical Thinking
  • Interpersonal Skills
  • Chosen as "Officer of the Year" for the department 3 out of the 5 years the award was given.
  • Awarded "Employee of the Month" at Lbrands 3 out of the 4 months the program was in effect.
  • Saved my department at Lbrands $50K+ annually by acquiring new technology for payroll, call monitoring, and scheduling that enhanced employee efficiency, communication, improved work-life balance, and eliminated waste.
  • Awarded Accommodations for the 5 years I planned, organized, and managed security for an annual event hosting 20 - 25,000 guest. 
Professional Experience
04/2018 to Current
Manager Octapharma Plasma, Inc Reynoldsburg, OH
  • Oversees Operational Compliance within the Donor Center
  • Manage 34 employees in 4 different departments
  • Maintains the Center's budget and tasked with all ordering and inventorying all supplies     
  • Tasked with all HR related duties: hiring, training, discipline, policy awareness and evaluations
  • Tasked with developing monthly promotions for the Center aimed at acquiring new donors
  • Complete all scheduling of employees for all departments     
  • Cross-Trained in Phlebotomy, Medical Screening, Donor Floor Technician, and Processing
01/2017 to 03/2018
Midwest Security Director Olympus Consulting Group Columbus, OH
  • Responsible for creating all security map overlays for all clients in the Midwest Region
  • Tasked with the ordering, placement, and installation of all video surveillance and access control equipment
  • Completed all Threat Assessments for clients
  • Created new Safety/Security Policies for 23 different clients
  • Utilized new technology in video/access control systems to gain our clients more efficient security coverage at a lower price
10/2007 to 05/2016
Protective Operations Lbrands New Albany, OH
  • Completed security advances for the CEO and/or family in 14 different countries
  • Tasked with all Threat Assessments and background checks 
  • Managed a team of 22 ex-military/police officers
  • In charge of all training for any new-hire
  • Managed all events on property that ranged from 350-25,000 guests
10/1997 to 05/2016
Police Officer New Albany Police Department New Albany, OH
  • Worked either patrol or investigations depending on number of open cases
  • Maintained the highest conviction rate for our department throughout my tenure
  • Started the Community Policing Program and provided continuous oversight
Bachelor of Science: Criminal Justice Xavier University Cincinnati, OH
  • President of the Law Club
  • Graduated with a 3.85 GPA
Ohio Police Officer - Ohio Attorney General (1
Microsoft Office Training Certificates (Office Level 1 and 2), New Horizons Cincinnati, OH. (2008/2014)
Computer Skills
Microsoft Office, Reports, SharePoint, Documentation, Security Systems, Databases, Research, Mosaic
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Production Supervisor and Lumber purchaser with more than 20 years of experience planning, developing and implementing policies and procedures. Strong Leadership skills, excellent team building, communication and relationship development.

  • Production scheduling
  • Responsible for developing and maintaining FSC and PEFC Certifications
  • Good Relationships with Industry Contacts
  • Lumber Purchasing
  • Adhered to manning and material budgets
  • Experience in Manufacturing Costings
  • Management representative for the joint Health and Safety Committee
  • TWI training
  • Quality assurance expertise


  • Trained all new employees on safe and efficient handling of machines
  • Used operational knowledge of systems, parts and components to solve problems that arose during assembly

Personally managed production activities to guarantee 98.5% of orders were shipped on-time. Contributed to an annual 5% increase in productivity through improvements in operations, quality, safety and administration.

August 1998 to April 2019
Vista Railing Systems Inc. Maple Ridge, BC Production Supervisor/Lumber Purchaser

Actively suggested operational improvements to enhance quality, improve production times and reduce costs. Helped achieve company goals by supporting production workers. Maintained proper stock levels on a line. Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems. Ensured the most cost-effective production methods were employed. Hired and managed staff, overseeing any personnel grievances. Monitored the production processes and adjusted schedules. Planned and laid out work to meet production and schedule requirements.

April 2019 to Current
Vista Railing Systems Inc. Maple Ridge, BC Aluminum Operations Manager
  • Conferred with managers each day to assess needs and optimize activities (Production Huddles)
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements (Rockefeller Habits)
  • Inspected production areas to identify and correct unsafe or unauthorized practices
  • Designed performance metrics to provide tractability's through organization and advance tactical and strategic business goals
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Burnaby, BC
Operations Management
  • Quality Assurance Fundamentals
  • introduction to quality control methods
  • Intermediate quality control methods
  • Quality management systems 
  • Quality Auditing
  • Accounting for the Management
  • Buisness Mathematics
  • Inventory planning and Control
  • Statistics for Business and Industry 
  • Operations management fundamentals 
  • Interpersonal Skills
This resume is created in 7 minutes.
Professional Summary

Dynamic leader with experience in managing projects in precision medicine research. Expertise in managing and coordinating cross functional study teams to ensure time bound deliverables.

  • Strategic Management - Managed the operations and finances independently in between change in leadership
  • Increased output of the sequencing core by 3-folds year by operational optimization
  • Managed Industry outsourced projects from AstraZenca, Biogen, Janssen and Covance amounting to 25000 samples within last year
  • Process Improvement - Implemented lean strategies to improve workflow, reduce resource waste and increase workforce efficiency that resulted in reducing project TAT by 40%
  • Development - Developed and Managed sample repository and data for multi center project
  • Customer Interface/ Project management - arrange weekly meetings to ensure streamline initiation, execution and completion of projects within the approved framework of work contract
Skill Highlights

  • Lean Operations
  • Project design 
  • Project Management
  • Communication
  • Team Organization

  • Data Analysis
  • Manage TAT
  • Research Administration
  • Scientific Report writing
  • Convene Operations meeting
Professional Experience
09/2016 to Current
Strategy and Operations Manager Institute for Genomic medicine, Columbia University New York, NY
  • Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery.
  • Manage communications on project details with collaborators and IGM leadership.
  • Oversee the Technical operations in Biobanking and High Throughput Sequencing core.
  • Resource allocation and management 
  • Process optimization and implementation of lean strategies to increase cost and time efficiency.  
  • Data analysis for complex stand alone projects.
  • Cost analysis, pricing and Budget management 
  • Lead Operations meeting
02/2013 to 08/2016
Genomic Technologist/Research Coordinator Cincinnati Children's Hospital and Medical Center Cincinnati, OH
01/2012 to 04/2012
Associate Project Manager Biocon limited India
07/2009 to 12/2011
Scientist Symbiotech PharmaLabs India
Education and Training
Fellowship: Fellowship in Precision Medicine: Ethics, Politics and Culture Columbia University New York, NY, United States
Certification: Science Policy and Diplomacy Columbia university New York, NY, United States
Master of Science: Biotechnology Indian Institute of Technology Roorkee, Uttaranchal, India
  • Indian Council of Medicine Research Fellowship (2007)
  • Dept of Biotechnology (DBT) Govt. of India fellowship for Masters Program (2005-2007).
  • Ministry of Human Resource development (HRD) Govt. of India Fellowship (2006)
Computer Proficiency
  • Languages:  C++ , JAVA, PYTHON.
  • Application software: Microsoft Office Suite, R, Adobe Photoshop, Tableau, Google Analytics

Project Manager, Rare Genomics Institute (07/2016 - 07/ 2018)


This resume is created in 7 minutes.
Professional Summary

Experienced Office Manager with strength in managing multiple projects simultaneously and fostering cohesive staff. Detail-oriented Bookkeeper versed in payroll, accounts payable and accounts receivable. Able to learn quickly and adapt well to new technologies.

  • Business administration
  • Account reconciliation
  • Credit and collections
  • Payroll and budgeting
  • Office management
  • Superior attention to detail
  • Accounts payable and receivable
  • Exceptional organization
  • Effective time management
  • Data entry
  • Advanced computer proficiency (both PC and Mac)
  • MS Office expert
Work History
Practice Manager 03/2018 to Current
Red Oak Animal Hospital College Park, GA
  • Created and implemented organizational policies and procedures.
  • Ordered all office supplies and kept check on inventory levels.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Maintained clean and organized boarding areas to promote animal wellbeing.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Oversaw appointment scheduling  for both clients and personnel.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
Office Manager/Full Charge Bookkeeper 06/2016 to 03/2018
Hadassah Greater Washington Rockville, MD
  • Entered financial data into quickbooks database to be verified and reconciled.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Introduced new and efficient accounting, financial and operational systems.
  • Reconciled company bank, credit card and line of credit accounts.
  • Generated and mailed updated statements.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Created reports and presentations.
  • Sourced vendors for special project needs and negotiated contracts.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
Office Manager/Bookkeeper 02/2014 to 02/2017
State Farm- Chris Miller Insurance Agency Washington, DC
  • Interviewed, hired and trained members.
  • Completed bi-weekly payroll for 11 employees.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel.
  • Tracked and recorded team expenses and reconciled accounts to maintain accurate and current financial records.
Personal Banker 08/2012 to 09/2014
Bank of America Bethesda, MD
  • Sold financial products including Deposit accounts, Lines of Credit, and etc.
  • Trained new team members on applying due diligence procedures and regulatory mandates.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Opened accounts with a cross sale ratio of 2 products opened.
  • Assessed clients' financial situations to develop strategic financial planning solutions.
Operations Manager 07/2009 to 07/2012
BestBuy/Geek Squad Washington, DC
  • Scheduled and led weekly store meetings for all employees.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Built relationships with customers to increase likelihood of repeat business.
  • Developed top performing Store on the Eastern Seaboard.
  • Boosted store moral by coordinating Multiple team building events.
Associate of Science: Accounting 2010 Prince George's Community College - Largo, MD
Bachelor of Science: Computer Science 2021 Georgia State University - Atlanta, GA
This resume is created in 7 minutes.

Ambitious logistics and transportation professional with more than 15 years of management experience versed in all operational and financial aspects of logistics management. Possess high degree of integrity and outstanding work ethic, as well as strong leadership qualities. Highly motivated with desire to have opportunity to use knowledge and experience to become Regional Operations Manager.

  • Leadership/communication skills
  • Logistics Management
  • Customer Relations
  • Training and Development
  • Organized and detail-oriented
  • Time and Resource Optimization
  • Results-oriented
  • Flexible
08/2017 - Current Logistics / Facilities Manager Independent Electric Supply Inc. | Avon, MA
  • Oversee all aspects of daily operations  of two warehouses with stock and lighting fixtures in safety, equipment, performance, quality and records management.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for receiving, inventory,  and delivery records for stored lighting fixtures and job releases.
  • Elevated customer satisfaction ratings by resolving warehouse inefficiencies and inventory issues with newly created procedures.
  • Reduced financial losses and downtime by formulating effective processes
  • Coordinate daily deliveries and pickups
  • Maintain stock inventory control and adjustments 
  • Assist  inside sales and customer's PO's
  • Manage office inventory and supplies and implemented inventory control measures to reduce expenditures and minimize excess supplies
09/2001 - 08/2017 Operations Manager FEDEX GROUND | Providence, RI
  • Manage operation including hiring, terminations, coaching, skills development, recognition and rewards, performance evaluations, discipline, addressing employee concerns, and staff productivity.
  • Plan, organize, staff, direct, and control day-to-day operations of sort.
  • Ensures that cost and productivity goals are met.
  • Monitor dock and dock equipment with safety-conscious culture by supporting safety initiatives and ensuring appropriate related documentation is completed.
  • Motivate team of 50 to perform at highest level by inspiring shared vision and empowering them to act.
  • Manage company's contractual relationships with IC's and ISP's and ensuring company's compliance with applicable agreement and DOT requirements
  • Acts as liaison between logistics, contractors, and customers.
  • Oversee Company-owned assets by ensuring all loaded trailers are accounted for, linehaul schedules and plans are maximized, minimize partial trailer loads, and unload trailers timely.
06/2000 - 10/2001 Assistant Manager Joann Fabrics | Natick, MA
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Stocked and restocked inventory when shipments were received.
  • Reorganized the sales floor to meet company demands.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Trained staff to deliver outstanding customer service.
  • Successfully interacted with customers and retail buyers to place special orders and called other stores to find desired items.

2006 BACHELOR OF SCIENCE: GENERAL MANAGEMENT Bridgewater State University | | Bridgewater, MA, US

Operations Management:

  • Managed Outbound Sort
  • Recipient of Bravo Zulu Achievement Award in November 2014
  • Achieved 1st Overall ranking in region for Outbound sort in FY14
  • Achieved 3rd Overall ranking in company for Outbound sort in FY11
  • Achieved 5th Overall ranking in company for Outbound sort in FY10

  • Managed Inbound Sort
  • Our team had Best Injury frequency on Inbound sort in FY09
  • Our team had Most Improved Inbound Sort and package handler retention in FY06
This resume is created in 7 minutes.
Professional Summary

Experienced operations manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Safety and compliance driven.

Core Qualifications
  • Military Veteran
  • Quality management
  • Training and development
  • Six Sigma Certification
  • Multi-unit operations management
AMAZON April 2017 to Current Transportation Area Manager
Las Vegas, NV
  • Leader of newly initiated Transportation team for multiple Amazon sites.
  • Created and delivered training materials for inbound/outbound dock operations improving critical pull time metrics from over 15% defective to continuously sub 3%.
  • Improved operational effectiveness of multiple sites by identifying root cause issues and implementing routines with Transportation team to resolve root cause error.
  • Established relationships with Fulfillment Center leadership to effectively gain buy-in to Transportation focuses and goals. Leverage peer relationships to maintain holistic operational sound routines.
  • Run operationally sound processes by eliminating trailer yard capacity concerns, balancing carrier trailer pools, managing yard flow to eliminate any impact to the end customer experience.
REPUBLIC SERVICES September 2015 to April 2017 Operations Manager
Las Vegas, NV
  • Oversee the safety, training, and compliance within DOT and OSHA regulations for union workers in Residential and Industrial Departments.
  • Ensure compliance with current legislation in the transportation, handling and disposal of waste.
  • Formulate and control budgets for waste disposal.
  • Monitor the quality and performance of waste services, including contract management of external providers.
  • Deal with inquiries and complaints from members of the public.
  • Consult with residents, community groups, counselors, housing associations and traders' associations about waste management issues.
UNION PACIFIC RAILROAD January 2012 to September 2015 Manager of Terminal Operations
Las Vegas, NV
  • Lead and oversee the execution of employee, customer and public safety initiatives and processes.
  • Lead the on-time execution of the transportation plan, meeting all operational requirements.
  • Ensure facility integrity - maintain and improve the physical plant to support safe and efficient operations.
  • Ensure full utilization of the assets - locomotives, cars, manpower, physical plant - to maximize capacity, operational efficiencies and financial returns.
  • Develop and maintain strong relationships with governmental officials, community representatives, union representatives, employee groups, and other railroads.
  • Maintain a positive relationship with the Federal Railroad Administration.
U.S. ARMY January 2008 to January 2012 Non-Commissioned Officer
Las Vegas, NV
  • Receive, inspect, inventory, load/unload, store, issue and deliver supplies and equipment Maintain automated supply system for accounting of organizational and installation supplies and equipment Issue and receive small arms.
  • Secure and control weapons and ammunition in security areas Schedule and perform preventive and organizational maintenance on weapons Operate unit level computers.
University of Nevada 2012 Bachelor of Science: International Business Las Vegas, PA
Pennsylvania State University Business Administration State College, PA

Undergraduate Work

  • Team Leader
  • Safety Oriented
  • Training Program Creation/Auditing

This resume is created in 7 minutes.

Proven manager and motivator with excellent communication skills. 15 years Managerial experience. 30 years of Customer Service experience.  Owner operator Dominico Deliveries 4 yrs. 

  • Works well as an independent or/as a team player.
  • Proficent with Excel, Word, Works.
  • Excels when faced with difficult situations
  • Always listens to others opinion when making important decisions
  • Have owned own business and have learned how to make quick and decisive decisions. Dependable  worker
  • Troubleshooting


Assistant Operations Manager
Bridgewater , MA
BOSTON TRAILER/ May 2016 to Current
Logistically getting all trailers moved to and from Boston Trailer.
Orders all trailer parts. Write lease/rental contracts.
Find service techs that make economic sense when trailer breaks down anywhere in the USA.
Responsible for all tech hours worked and expenses. Inspect all trailers or from Boston trailer. Answer phones and files.
Framingham, MA
CUMBERLANDFARMS/ Aug 2003 to Current

Manage the inventories of approx. 200 gas stations daily (Dispatching)

Weymouth, MA
SHUTTLE KING/ Jan 2000 to Dec 2002

Led an entire operation for the company, making sure it's running in an efficient manner every day.  Rectify issues that may arise. Developing and enforcing policies and procedures. Making financial decisions

Hyannis, MA
U.S. SHUTTLE OF BOSTON/ Jan 1998 to Jan 2000

Routing the next day's pick up, Servicing All of New England cashing the drivers out. Dispatching, Taking all complaint calls, making sure employees know they have someone to talk to.

Hyannis, MA
US SHUTTLE/ Feb 1996 to Dec 1998

A managers position is to learn everyones tasks so they can be of more assistance to another employee if they need assistance. Taking reservations, Dispatching. Routing the next days pick ups. Servicing All of New England.

Weymouth, MA
DOMINICO DELIVERIES/ Nov 1993 to Jan 1996

Delivering and setting up of furniture in clients homes or offices, Employing (3) Full time drivers an accountant and a lawyer. Delivering for the likes of Jodan Furniture, Boston Interiors, Furniture discounters

Education and Training
High School Diploma Braintree High 1983 Braintree, Ma, 02184