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Professional Summary
Production Supervisor focused on producing high quality products and service that exceed customer expectations and help achieve company production and revenue goals.
  • Strong verbal communication
  • Team leadership
  • Strong client relations
  • Results-oriented
  • Effective workflow management
  • Excellent time management skills
  • Operations management
  • Networking expert
Work History
Operations Manager, 08/2006 to 10/2017
Superglass Windshield Repair San Antonio, TX
  • Started as a windshield repair technician and moved up to an Operations Manager.
  • Followed all company safety policies and procedures.
  • Explained warranties, expected outcomes, and services to clients.
  • Repaired windshields, restored headlights, removed scratches from auto glass, and trained employees to do the same.
  • Acquired accounts and managed all financial and administrative aspects of the business.
  • Helped build San Antonio based franchise.
Build Out Supervisor, 10/2001 to 08/2006
Dollar Store Services Orlando, FL
  • Coordinated a build out crew in the assembly and installation of fixtures and stocking of merchandise.
  • Demonstrated various stocking techniques to improve the quality of the store's appearance.
  • Programmed cash registers and freight processing.
  • Trained store owners on ordering merchandise and providing quality customer service.
  • At times, supervised a crew of up to 30 employees.
  • Assisted in the design and start-up of new dollar stores.
  • Gained thorough knowledge of cabinetry design and building.
Used Car Manager, 06/1991 to 11/2001
Suncoast Auto Brokers Palm Harbor, FL
  • Started out as a porter cleaning dealership, a year later moved to a detailer position for two years ensuring all vehicles were cleaned and ready for sale.
  • Promoted to salesman position for four years generating top sales at the dealership that lead to a Used Car Manager position where I supervised the sales team and all financial aspects from closing deals to financing sales for the dealership.
Diploma: 1990
Howard High School - Columbia, MD
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Professional Summary

Meticulous Manager, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Sales, Finance and Fixed operations.

  • Team leadership
  • Budgeting and finance
  • Conflict resolution
  • Process implementation
  • F & I Experience
  • Proficiency with CRM systems
  • Strong verbal communication
  • Proficiency with Word & Excel
  • Cost reduction strategies
  • Project Management
  • Customer Service
  • Budgeting
  • Staff development
  • Conflict Resolution
Work History
Apr 2018 to Oct 2018

  • Created and executed promotional themes for each auction.
  • Scheduled and managed inside and outside salespeople.
  • Created email blast and appropriate effective list.
  • Called on customers to establish relationships and to drive business to the auction.
Apr 2015 to Mar 2018
  • Supported Owner with daily operational functions.
  • Purchased vehicles at local auctions and over the internet for personal inventory and for the store.
  • Managed all prep work on vehicles, mechanical and cosmetic.
  • Wrote advertising copy for vehicles listed on internet sites and audited information for accuracy.
Sep 2012 to Mar 2015
  • Supported partners with daily operational functions.
  • Purchased vehicles for retail sales.
  • Maintained cost effective repairs and prep for sales.
  • Worked directly with finance department  to achieve sales and completely satisfied delivery.
Jan 2011 to Sep 2012
  • Attended daily SOR meetings with the General Manager to discuss sales and strategies.
  • Recruited, interviewed and hired individuals who would add value, dedication and knowledge to the sales team.
  • Coached employees in successful selling methods and encouraged cross-selling additional products and services.
  • Maintained Master sales certification.
  • Planned and directed staff training and performance evaluations.
  • Managed contact of customers by phone and email through continuous monitoring of Autonation Compass CRM.
09/2008 to 12/2010
  • Increased revenues from $0 to over $130,000 gross profit within the first year as General Sales Manager.
  • Opened new point for an used car operation.
  • Trained all incoming sales team members.
  • Formulated all sales staff budgets and forecast.
  • Developed a comprehensive training program for new sales associates.
  • Maintained knowledge of current sales and promotions, priced all vehicles to market and wrote all ad copy for vehicles.
Dec 2007 to Sep 2008
  • Creation of the marketing strategy and advertising initiatives that were used to promote the store to the public.
  • Oversaw all departments, including sales, service, parts and body shop.
  • Boosted fixed operations absorption from 75% to 100% in 4 months.
  • Prepared program operating budgets, budget reports and other financial performance reports.
  • Replaced 3 ineffective department Managers, in parts, service and  body shop, and maintained 100% of all other employees. 
Oct 1993 to Sep 2007
  • Worked in all positions during my tenure; Sales associate, Finance Manager, Finance Director, Used Car Sales Manager, New Car Sales Manager, General Sales Manager and General Manager.
  • Assisted with the creation of the marketing strategy and advertising initiatives that were used to hit sales levels of up to 73 vehicles sold in one weekend. 
  • Boosted gross profit car sales from $2,900,000 to $5,200,000 in under 3 years as GSM.
  • Promoted store in Memphis market as General Manager from number 5 to number 3 highest volume dealer in Metro area.
05/2005 to 05/2006
  • Managed sourcing, purchasing and showroom delivery of all pre-owned inventory, including trade-ins and auctions.
  • Liaised with customers to ensure satisfaction and loyalty.
  • Assisted with vehicle appraisals and location of desired vehicles for purchase.
  • Out sold Wolfchase Ford 6 of 12 months and held record for most used cars sold in one month, 146 units.
  • Planned client relationship cultivating events to promote growth, resulting in doubling the used car sales month to month over previous year.
Bachelor of Business Degree: Operations/Production Management, Accounting MEMPHIS STATE UNIVERSITY - Memphis
Certified in Sales and Finance Management, : Certified in Quality Financial Management, Certified in General Sales Management and General Manager Finacial Reporting TOYOTA UNIVERSITY, TQFM TORRANCE, CA
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To find a fast paced sales management position at a top tier company.

  • Needs Analysis
  • Overcoming Objections
  • Organization
  • Work Ethic
  • Problem Solving
  • Rapport Building
Used Car Manager DCH Gardena Honda Gardena, CA Hired as desk manager/used car manager to manage a team of 10 retail floor salesmen, 5 internet sales person and a closer/team leader. Manage buying, wholesale, and lot operations for used car inventory. Desk, pre check and help finance hang deals when necessary.
02/2015 to 02/2016
Used Car Manager DCH Subaru of Riverside Riverside, CA Hired to run used car department, had no inventory, no CPO cars, no used car technician. Built inventory through purchases from auction and service department. 2015 CPO sales were in the 20's, 2016 were over 100 and was good enough for first place in our district. Managed vauto, homenet, took pictures, and marketed the cars the used car inventory.
03/2014 to 02/2015
Buyer Landsverk Auto Group Mesa, AZ Handled all inventory purchases and transport. Attended auctions to buy and rep auction cars. Appraise all street purchases. Cover store when needed.
02/2013 to 03/2014
General Sales Manager Gregory Infiniti Libertyville, Il

Took a new Infiniti location that was losing 60-80 thousand a month and increased profitability to 25 thousand a month. Managed all aspects of sales department. Work with advertising companies to create marketing campaigns to increase new and used vehicle sales. Also took them from 197th out of 202 Infiniti dealers in CSI to #9 in the country.

10/2011 to 02/2013
Used Car Manager Gregory Hyundai Highland Park, Il

Stepped in to a dealership that had 40% aged inventory with a total inventory cost of $3.3 million and within 6 months cut aged inventory by 30% with a total inventory cost of $1.6 million. During that 6 months used vehicle sales did not decline. Finished in the top 10 for used vehicle sales of all Chicagoland Hyundai dealers. Maintained $1000 per car total reconditioning cost including service, PDR, paint, detail and interior.

01/2011 to 10/2011
Used Car Manager Gurnee Volkswagen Gurnee, Il

Stepped into a lackluster used car department and cleaned out an aging inventory within 2 months. Had surpassed the best used car year that store had ever produced in 7 months. Increased used vehicle gross front and back by 50%. Managed all used car department operations including recon, buying, wholesaling and sales.

02/2010 to 01/2011
Finance Director M&I Imports Highland Park, Il

Walked into a used car only operation with no finance department. Setup a roster of lenders and ancillary products. Increased sales by 100% with just the ability to finance more sales. Increased overall profit by 100%

02/2003 to 07/2009
Sub Prime Finance Manager Sherman Dodge Skokie, IL

Worked in the sub prime finance department structuring deals and rehashing with banks. Handling mail drops by choosing credit parameters and customer lists. Closing sales and billing out deals. Maintained a $1000 per car average on finance deals billed by me.

St. Catherines High School Racine, Wi
This resume is created in 7 minutes.
  • Excellent communication skills
  • Goal-oriented
  • Customer Satisfaction
  • Strong lead development skills
  • Excellent negotiating tactics
  • Customer Service
Top 3 salesmen at Mossy Nissan Escondido each month
Sold 29 ADC in 2013. Sold 25 in the 1st quarter of 2014
Have been over budget every month since May 2012.
As a field rep, been as far as 7th in the western region.
Adesa San Diego, Ca Business Development 02/2012 to Current
  • 17 years of dealership experience. 
  • Understanding UCM responsiblities
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Worked as a team member to provide the highest level of service to customers.
  • Maintained friendly and professional customer interactions.
Mossy Nissan Escondido Escondido, Ca Sales Consultant 10/2011 to 02/2012
  • Maintained friendly and professional customer interactions.
  • Worked as a team member to provide the highest level of service to customers.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Shared product knowledge with customers while making personal recommendations.
Cost Pros Murrieta, Ca Oil Painting Consultant 12/2010 to 09/2011
  • Recommended and helped customers select merchandise based on their needs.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Served as liaison between customers, store personnel and various store departments.
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Informed customers about sales and promotions in a friendly and engaging manner.
Joor Muffler Escondido, Ca Assistant Manager 02/2009 to 11/2010
  • Determined merchandise price schedules and discount rates.
  • Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
  • Wrote sales slips and sales contracts.
  • Shared product knowledge with customers while making personal recommendations.
  • Maintained friendly and professional customer interactions.
  • Trained in negotiations and time management.
Lake Elsinore Ford Lake Elsinore, Ca Used Car Manager 12/1999 to 01/2009
  • Capitalized on industry changes to maximize company revenue.
  • Managed the day-to-day tactical and long-term strategic activities within the business.
  • Reviewed and approved billing invoices and expense reports.
  • Managed team of 12 professionals.
  • Mastered the intricacies of the process flow within department.
  • Established and adjusted work procedures to meet production schedules.
  • Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
  • Shared product knowledge with customers while making personal recommendations.
  • Maintained friendly and professional customer interactions.
  • Trained in negotiations and time management.
  • Participated in various incentive programs and contests designed to support achievement of production goals.

Motivated sales professional with 7+ years sales representative experience. Professional outside sales rep with a proven track record of 7+ years experience in outside and inside sales. Reliable customer service representative with extensive track record in demanding sales and account management environments. Results driven sales rep with proven ability to establish rapport with clients. Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success.

High School Diploma: Computer Science

HS Diploma, Computer Science

Paradise Valley High School - Phoenix, AZ, 

1990 Computer Science

Hughes High School - Cincinnati, Ohio,