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Professional Summary

Team-oriented self-starter bringing 14+ years in business administration; including personnel, finance, inventory, and customer service management. Exceptional communication, analytical and organizational skills. Highly skilled in the use of technology and word processing for business development.

Skills
  • Staff Management
  • Cost analysis and savings
  • Team building
  • Lean Inventory Management
  • Product Sales
  • Creative personnel management
  • Hiring, training and supervision
  • Operations management
  • Inventory control and management
  • Project Management
  • Long-term business planning and execution
  • Budget development
  • Report development
  • Financial reporting
Work History
Vice President Of Operations, 04/2017 to Current
CEMB USA Gainesville, GA
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
  • Analyzed and reported financial statement results (Balance Sheet, Income Statement, Trial Balance) to the Owners & CFO of the Parent Company.
  • Increased company profits through performance optimization strategies and efficiency improvements.
  • Overhauled the company's inventory processes to operate under lean inventory parameters. Reduced the company inventory assets  by 34% in the first year, while maintaining required stock for order fulfillment.
  • Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
  • Delivered business strategy and developed systems and procedures to improve quality and efficiency of operations. Resulting in leaner personnel expenses as well as operational costs
  • Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance across each department.
  • Established and administered annual budget of $8 million dollars with effective controls to prevent overage and support sustainability objectives.
  • Discovered areas of improvement by generating monthly financial, operational, and sales reports utilizing Microsoft Excel. 
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
  • Managed a $1,000,000 expansion of the existing company in support of growing sales.
  • Increased profits by 32% within one year through restructure of business line.
  • Negotiated vendor pricing on multiple products, utilities, and services to reduce costs and maximize profit margins.
  • Developed, trained, coached and mentored staff to ensure smooth adoption of new company policies and procedures. Including new service, accounting, sales, and production procedures.
  • Recruited, hired and trained first-hired employees, working to establish key internal functions and outline scope of positions.
  • Established clear management goals and devised systems to track results for effective decision making.
  • Set project timelines and kept teams on task to complete milestones according to schedule.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Assessed financial statements and sales reports to evaluate  performance, develop targeted improvements and implement changes resulting in higher profits and reduced costs.
  • Developed and rolled out new policies designed to bolster productivity and reduce overall operational costs.
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Managed 35 employees by motivating, participating in, and monitoring their day to day functions of the company.
  • Accurately completed financial statement audits and thoroughly reviewed results. 
  • Oversaw accounts payable and receivable operations for the entire business with $700,000 in monthly expenses.
Business Administrator, 02/2006 to 04/2017
Dynamic Doors Cumming, Ga
  • Developed and implemented business processes that lead to successful growth of the company through efficiency measures and quality control.
  • Controller for office administration, staffing, client & customer service relations, inventory control,expenses/purchasing.
  • Managed inventory to ensure materials were always on hand for multiple active projects.
  • Managed front office staff and processes,including routine processes evaluation.
  • Implemented new software tools and trained staff on their use.
  • Managed alternative product list to supplement materials that were not stocked.
  • Controlled inventory database and vendor lists.
  • Maintained outstanding client relations through innovative approaches.
  • Project Management throughout the US, which included bids, materials, installation, finishing/punch out, and client relations.
  • Provided leadership to office and field staff built around teamwork and group collaboration which provided very little turn over in employees.
  • Hired and developed staff including  training and human resource management
  • Developed and enforced company policy and procedures relating to all phases of business management.
  • Utilized innovative methods to hire and develop staff, provide business growth, and communicate with clients and customers.
  • Developed comprehensive vendor database to ensure materials were always easily available.
  • Utilized software to manage business process including accounts payable and receivable.  
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Analyzed key aspects of the business (office logistics,staff, inventory, vendors, operational expenses) to evaluate the factors driving results and summarized results into presentations.
  • Implemented a tracking database for employee professional development and licensesure renewal credits.
  • Developed new business opportunities by effectively communicating product to leading commercial construction companies.
  • Researched clients\business issues and goals to offer appropriate solutions.
  • Monitored project expense sheets to track and adjust expenses as needed to reach project goals.
Education
Bachelor of Arts: Business Administration, 2005
University of Hertfordshire
  • Second Class Honors (Upper Division)
Accomplishments
  • Developed policies in project planning and management that ensured accurate product delivery and minimal waste installations by always assuring the correct product was onsite with the correct amounts.
  • Created numerous policies controlling purchasing and expenses that reduced overhead and decreased costs by up to 20%
  • Created inventory management database that resulted in a 10% annual budget savings.
  • Facilitated an open and effective network of communication with staff and vendors through innovative technology solutions.
Certifications
  • Carl Vinson Succeeding as a Supervisor (Modules 1,2,&3)
  • Conflict Resolution Manager
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Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Skills
  • Excellent customer service skills
  • Customer relations
  • Organization
  • Time Management
Work History
Destiny Beach Properties Guest Service Representative | Miramar Beach, FL | March 2018 - May 2020
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Generated reports detailing daily actions, including guest numbers, arrivals, departures, and housekeeping schedules.
Coco & Company, Inc Company Vice President | MIRAMAR BEACH, Florida | February 2003 - December 2017
M. Cline Designs, Inc Opened Store With Mother & Sister | Sandestin Golf & Beach Resort | November 1985 - February 2012
Education
Associate of Arts Marketing NWFL State College Niceville, FL | 1985
Bachelor of Arts Marketing UWF Pensacola, 1988
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Summary
Dynamic and results-driven business owner successful at leading high-performing teams through all phases of projects, from concept development to product launch.
Highlights
  • Operations Oversight
  • Public Relations
  • Production Management
  • Training and Development
  • Project Management
  • Program Coordination
Experience
11/2016 to Current
Driver Cody Staffing at AWC Portland, Oregon In charge of parking cars on and off the docks.
06/2005 to 08/2011
Vice President of Operations Solar Farms Marine Del Ray, CA
  • Directed, planned, and controlled the company's operations, design teams, construction entities, vendors, utilities, and governmental entities. 
  • Oversaw all department functions, including production, materials management, construction, real estate acquisition, financing, budgeting and expenditures.
  • Developed corporate policy, defined short and long term objectives and coordinated all related activities.
01/1992 to 06/2005
Executive Vice President Millennium Productions Newport Beach, CA
  • Oversaw and directed all corporate activities and daily operations in conjunction with maintaining relations with vendors, film houses, subcontractors and Screen Actors Guild.
  • Participated in union, contract and salary negotiations as well as Established relations and collaborated with marketing, advertising, and cable entities.
  • Established budgets, analyzed daily reports, managed personnel, and coordinated detailed activities.
Education
Ph.D.: International Business Walden University Minneapolis, MI Currently Enrolled, Anticipated Graduation: 2017
MBA: sustainability/Renewable Energy Marylhurst University Lake Oswego, OR
Bachelor of Arts: Business Administration Seattle University Seattle, WA
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Professional Summary
Exceptional Project Manager successful at directing change management initiatives requiring fast-paced execution. More than 10 years in project management in a variety of industries including investment banking, construction, city government, transportation, and education.
Skills
  • Strong interpersonal skills
  • Strategic planning capability
  • Planning and development
  • Analytical thinker
  • Accomplished leader
  • Resource management expertise
  • Quality improvement competency
  • Project management authority
  • Budgeting proficiency
  • Effective staff coach
Work History
Adjunct Instructor, 11/2015 to Current
Delaware Technical Community College - Stanton Campus - Newark Newark, Delaware, United States

Adjunct Instructor teaching the following courses:

  • Management Information Systems (MIS)
  • Microsoft Excel, Word, PowerPoint, and Access
  • Project Management
  • Microsoft Project 2013
  • Successfully improved student participation in the classroom through integration of instructional techniques and technologies
  • Improved student's analytical skills by introducing state-of-the-art computer program techniques
Senior Project Manager And Managing Partner, 06/2016
Magowi Consulting Group Maryland
  • Directed software design and development while remaining focused on client needs.
  • Worked effectively with design teams to ensure software solutions elevated client side experience.
  • Consulted with engineering staff to evaluate interface between hardware and software.
  • Developed executive presentations and reports for USAID funded project to facilitate project evaluation and process improvement.
Systems Support Specialist/Technology Trainer, 11/2015 to 01/2017
State of Delaware - Judicial Center New Castle, DE
  • Developed new databases and migrated the State of Delaware's Bureau of Investigative Services data
  • Conducted asynchronous training using Adobe Connect and Skype for Business
  • Conducted training throughout the State of Delaware - training state court judges, commissioners, and employees on how to use Microsoft Surface, Skype for Business, Microsoft Office products and several proprietary systems
  • Provided technical support for the state's learning management system
  • Created and maintained databases, network accounts and programs for specific department needs.
Database Analyst, 06/2013 to 11/2015
City of Houston Houston, TX
  • Managed the City of Houston's Fleet Management Database System
  • Provided end-user technical support to the City of Houston police, fire, sanitation, parks and recreation, and airport departments.
  • Delivered weekly presentation on department's performance
  • Developed metrics and dashboards
  • Deliver daily reports to directors of various city agencies
  • Managed system testing and upgrade
  • Informed end users of system changes and upgrades
  • Work with vendors to develop new add-ins to the City of Houston's Fleet Focus system
  • Provided base level IT support to non-technical personnel within the business.
  • Translated business goals, feature concepts, and customer need into prioritized product requirements and use cases.
Vice President Of Operations, 09/1996 to 2013
Morgan Guaranty Trust Co Newark, Delaware, United States
  • Project manager on the investment bank's $30m prime broker system
  • Directed the work of 6 independent information technology contractors.
  • Supervised a team of 2 area managers and 11 associates.
  • Tested and implemented new technology-based global projects such as cross-currency reconciliation systems, real-time sovereign debt settlement system.
  • Managed systems testing with the Federal Reserve Bank
  • Managed data migration from Bear Stearns to JP Morgan Securities Inc.
  • Made recommendations and developed technical design for new application features.
  • Oversaw implementation of application developments.
  • Identified and corrected performance issues.
Education
Doctor of Business Administration (finalizing dissertation): International Development Project Management, Current
Wilmington University - New Castle, Delaware
MBA: Management Information Systems (MIS), 2012
Wilmington University - New Castle, DE
MBA: Finance, 2011
Wilmington University - New Castle, DE

Bachelor of Science: Finance, 2011
City University of New York - School of Professional Studies - New York City

Associate of Applied Science: Accounting, 2000
City University of New York - Manhattan Community College - New York, NY

Certifications

Project Management Professional (PMP) - certification from Project Management Institute (PMI)

Lean Six Sigma Certificate - University of Delaware

Microsoft Office Specialist - Excel Expert - Microsoft Corporation