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Professional Summary

Team-oriented self-starter bringing 14+ years in business administration; including personnel, finance, inventory, and customer service management. Exceptional communication, analytical and organizational skills. Highly skilled in the use of technology and word processing for business development.

  • Staff Management
  • Cost analysis and savings
  • Team building
  • Lean Inventory Management
  • Product Sales
  • Creative personnel management
  • Hiring, training and supervision
  • Operations management
  • Inventory control and management
  • Project Management
  • Long-term business planning and execution
  • Budget development
  • Report development
  • Financial reporting
Work History
Vice President Of Operations, 04/2017 to Current
CEMB USA Gainesville, GA
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
  • Analyzed and reported financial statement results (Balance Sheet, Income Statement, Trial Balance) to the Owners & CFO of the Parent Company.
  • Increased company profits through performance optimization strategies and efficiency improvements.
  • Overhauled the company's inventory processes to operate under lean inventory parameters. Reduced the company inventory assets  by 34% in the first year, while maintaining required stock for order fulfillment.
  • Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
  • Delivered business strategy and developed systems and procedures to improve quality and efficiency of operations. Resulting in leaner personnel expenses as well as operational costs
  • Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance across each department.
  • Established and administered annual budget of $8 million dollars with effective controls to prevent overage and support sustainability objectives.
  • Discovered areas of improvement by generating monthly financial, operational, and sales reports utilizing Microsoft Excel. 
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
  • Managed a $1,000,000 expansion of the existing company in support of growing sales.
  • Increased profits by 32% within one year through restructure of business line.
  • Negotiated vendor pricing on multiple products, utilities, and services to reduce costs and maximize profit margins.
  • Developed, trained, coached and mentored staff to ensure smooth adoption of new company policies and procedures. Including new service, accounting, sales, and production procedures.
  • Recruited, hired and trained first-hired employees, working to establish key internal functions and outline scope of positions.
  • Established clear management goals and devised systems to track results for effective decision making.
  • Set project timelines and kept teams on task to complete milestones according to schedule.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Assessed financial statements and sales reports to evaluate  performance, develop targeted improvements and implement changes resulting in higher profits and reduced costs.
  • Developed and rolled out new policies designed to bolster productivity and reduce overall operational costs.
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Managed 35 employees by motivating, participating in, and monitoring their day to day functions of the company.
  • Accurately completed financial statement audits and thoroughly reviewed results. 
  • Oversaw accounts payable and receivable operations for the entire business with $700,000 in monthly expenses.
Business Administrator, 02/2006 to 04/2017
Dynamic Doors Cumming, Ga
  • Developed and implemented business processes that lead to successful growth of the company through efficiency measures and quality control.
  • Controller for office administration, staffing, client & customer service relations, inventory control,expenses/purchasing.
  • Managed inventory to ensure materials were always on hand for multiple active projects.
  • Managed front office staff and processes,including routine processes evaluation.
  • Implemented new software tools and trained staff on their use.
  • Managed alternative product list to supplement materials that were not stocked.
  • Controlled inventory database and vendor lists.
  • Maintained outstanding client relations through innovative approaches.
  • Project Management throughout the US, which included bids, materials, installation, finishing/punch out, and client relations.
  • Provided leadership to office and field staff built around teamwork and group collaboration which provided very little turn over in employees.
  • Hired and developed staff including  training and human resource management
  • Developed and enforced company policy and procedures relating to all phases of business management.
  • Utilized innovative methods to hire and develop staff, provide business growth, and communicate with clients and customers.
  • Developed comprehensive vendor database to ensure materials were always easily available.
  • Utilized software to manage business process including accounts payable and receivable.  
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Analyzed key aspects of the business (office logistics,staff, inventory, vendors, operational expenses) to evaluate the factors driving results and summarized results into presentations.
  • Implemented a tracking database for employee professional development and licensesure renewal credits.
  • Developed new business opportunities by effectively communicating product to leading commercial construction companies.
  • Researched clients\business issues and goals to offer appropriate solutions.
  • Monitored project expense sheets to track and adjust expenses as needed to reach project goals.
Bachelor of Arts: Business Administration, 2005
University of Hertfordshire
  • Second Class Honors (Upper Division)
  • Developed policies in project planning and management that ensured accurate product delivery and minimal waste installations by always assuring the correct product was onsite with the correct amounts.
  • Created numerous policies controlling purchasing and expenses that reduced overhead and decreased costs by up to 20%
  • Created inventory management database that resulted in a 10% annual budget savings.
  • Facilitated an open and effective network of communication with staff and vendors through innovative technology solutions.
  • Carl Vinson Succeeding as a Supervisor (Modules 1,2,&3)
  • Conflict Resolution Manager
This resume is created in 7 minutes.
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

  • Excellent customer service skills
  • Customer relations
  • Organization
  • Time Management
Work History
Destiny Beach Properties Guest Service Representative | Miramar Beach, FL | March 2018 - May 2020
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Generated reports detailing daily actions, including guest numbers, arrivals, departures, and housekeeping schedules.
Coco & Company, Inc Company Vice President | MIRAMAR BEACH, Florida | February 2003 - December 2017
M. Cline Designs, Inc Opened Store With Mother & Sister | Sandestin Golf & Beach Resort | November 1985 - February 2012
Associate of Arts Marketing NWFL State College Niceville, FL | 1985
Bachelor of Arts Marketing UWF Pensacola, 1988
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Dynamic and results-driven business owner successful at leading high-performing teams through all phases of projects, from concept development to product launch.
  • Operations Oversight
  • Public Relations
  • Production Management
  • Training and Development
  • Project Management
  • Program Coordination
11/2016 to Current
Driver Cody Staffing at AWC Portland, Oregon In charge of parking cars on and off the docks.
06/2005 to 08/2011
Vice President of Operations Solar Farms Marine Del Ray, CA
  • Directed, planned, and controlled the company's operations, design teams, construction entities, vendors, utilities, and governmental entities. 
  • Oversaw all department functions, including production, materials management, construction, real estate acquisition, financing, budgeting and expenditures.
  • Developed corporate policy, defined short and long term objectives and coordinated all related activities.
01/1992 to 06/2005
Executive Vice President Millennium Productions Newport Beach, CA
  • Oversaw and directed all corporate activities and daily operations in conjunction with maintaining relations with vendors, film houses, subcontractors and Screen Actors Guild.
  • Participated in union, contract and salary negotiations as well as Established relations and collaborated with marketing, advertising, and cable entities.
  • Established budgets, analyzed daily reports, managed personnel, and coordinated detailed activities.
Ph.D.: International Business Walden University Minneapolis, MI Currently Enrolled, Anticipated Graduation: 2017
MBA: sustainability/Renewable Energy Marylhurst University Lake Oswego, OR
Bachelor of Arts: Business Administration Seattle University Seattle, WA
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Professional Summary
Exceptional Project Manager successful at directing change management initiatives requiring fast-paced execution. More than 10 years in project management in a variety of industries including investment banking, construction, city government, transportation, and education.
  • Strong interpersonal skills
  • Strategic planning capability
  • Planning and development
  • Analytical thinker
  • Accomplished leader
  • Resource management expertise
  • Quality improvement competency
  • Project management authority
  • Budgeting proficiency
  • Effective staff coach
Work History
Adjunct Instructor, 11/2015 to Current
Delaware Technical Community College - Stanton Campus - Newark Newark, Delaware, United States

Adjunct Instructor teaching the following courses:

  • Management Information Systems (MIS)
  • Microsoft Excel, Word, PowerPoint, and Access
  • Project Management
  • Microsoft Project 2013
  • Successfully improved student participation in the classroom through integration of instructional techniques and technologies
  • Improved student's analytical skills by introducing state-of-the-art computer program techniques
Senior Project Manager And Managing Partner, 06/2016
Magowi Consulting Group Maryland
  • Directed software design and development while remaining focused on client needs.
  • Worked effectively with design teams to ensure software solutions elevated client side experience.
  • Consulted with engineering staff to evaluate interface between hardware and software.
  • Developed executive presentations and reports for USAID funded project to facilitate project evaluation and process improvement.
Systems Support Specialist/Technology Trainer, 11/2015 to 01/2017
State of Delaware - Judicial Center New Castle, DE
  • Developed new databases and migrated the State of Delaware's Bureau of Investigative Services data
  • Conducted asynchronous training using Adobe Connect and Skype for Business
  • Conducted training throughout the State of Delaware - training state court judges, commissioners, and employees on how to use Microsoft Surface, Skype for Business, Microsoft Office products and several proprietary systems
  • Provided technical support for the state's learning management system
  • Created and maintained databases, network accounts and programs for specific department needs.
Database Analyst, 06/2013 to 11/2015
City of Houston Houston, TX
  • Managed the City of Houston's Fleet Management Database System
  • Provided end-user technical support to the City of Houston police, fire, sanitation, parks and recreation, and airport departments.
  • Delivered weekly presentation on department's performance
  • Developed metrics and dashboards
  • Deliver daily reports to directors of various city agencies
  • Managed system testing and upgrade
  • Informed end users of system changes and upgrades
  • Work with vendors to develop new add-ins to the City of Houston's Fleet Focus system
  • Provided base level IT support to non-technical personnel within the business.
  • Translated business goals, feature concepts, and customer need into prioritized product requirements and use cases.
Vice President Of Operations, 09/1996 to 2013
Morgan Guaranty Trust Co Newark, Delaware, United States
  • Project manager on the investment bank's $30m prime broker system
  • Directed the work of 6 independent information technology contractors.
  • Supervised a team of 2 area managers and 11 associates.
  • Tested and implemented new technology-based global projects such as cross-currency reconciliation systems, real-time sovereign debt settlement system.
  • Managed systems testing with the Federal Reserve Bank
  • Managed data migration from Bear Stearns to JP Morgan Securities Inc.
  • Made recommendations and developed technical design for new application features.
  • Oversaw implementation of application developments.
  • Identified and corrected performance issues.
Doctor of Business Administration (finalizing dissertation): International Development Project Management, Current
Wilmington University - New Castle, Delaware
MBA: Management Information Systems (MIS), 2012
Wilmington University - New Castle, DE
MBA: Finance, 2011
Wilmington University - New Castle, DE

Bachelor of Science: Finance, 2011
City University of New York - School of Professional Studies - New York City

Associate of Applied Science: Accounting, 2000
City University of New York - Manhattan Community College - New York, NY


Project Management Professional (PMP) - certification from Project Management Institute (PMI)

Lean Six Sigma Certificate - University of Delaware

Microsoft Office Specialist - Excel Expert - Microsoft Corporation

This resume is created in 7 minutes.
Professional Summary
I am a seasoned individual dedicated to bringing organizations to the next phase of growth and development. Extraordinary leader and problem solver looking to expand my capabilities. Calm under pressure with superior time management and conflict resolution skills.
  • Avionics
  • SQL database systems
  • Mobile Applications
  • Managing and reporting on multiple projects simultaneously
  • Operations Specialist
  • Budgeting and forecasting
  • Customer relations specialist
  • Process improvement
  • Purchasing and procurement
  • Unsurpassed work ethic
  • Leadership
  • Schematics
  • Windows 7
  • Proficient in Excel
  • Active Directory 
  • Cost reduction strategies
  • Project planning and development
  • RFID systems
  • MySQL
  • Windows Server2008
  • Microsoft Exchange 2013
  • Troubleshooting
  • Divergent thinking 
  • Developing Relationships
  • Sales
Work History
Vice President of Operations, 03/2017 to Current
MDM Tool Supply Broussard, LA
  • Responsible for managing all aspects of operations for 3 store locations and 17 employees
  • Increased revenue driven by strengthening vendor relationships, outlining annual rebate growth incentives
  • Hire and coach Sales and Support staff to achieve revenue and customer service objectives
  • Windows & ERP systems administrator
  • Maintain IT infrastructure to reduce operational down time
  • Initiated roll-out of new enterprise software solution for sales reporting
  • Liaison among departments and managers, acting as sole point of contact to facilitate information technology functions
Vending Operations Manager, 03/2011 to 03/2017
MDM Tool Supply Broussard, LA
  • Strengthened company's business by leading implementation of 50+ Industrial Vending Machines
  • Implemented all facets of 7 RFID on-site store rooms in customer manufacturing facilities
  • Setup mobile application for inventory control software 
  • Managed seven direct reports, ensuring full optimization of Vending Machines/Software
  • Developed employee training program and materials
  • Performed annual employee performance based evaluations
  • Created Excel spreadsheets to be organized and user friendly for faster implementations 
Outside Sales, 08/2010 to 03/2011
MDM Tool Supply Broussard, LA
  • Contacted new and existing customers to discuss how their needs could be met through specific products and services
  • Attended monthly sales meetings and quarterly sales training
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory
  • Kept detailed records of daily activities through online customer database
  • Built relationships with customers and the community to promote long term business growth
Aviation Electrician's Mate Second Class Petty Officer, E-5, 11/2005 to 08/2010
United States Navy VA
  • Electrician's shop  supervisor
  • CDI/QAR inspector
  • High/Low Power Engine operator
  • Technical expert on avionics systems
  • Through troubleshooter
  • Flight Deck launch lead
  • Developed and led training programs for Compass Calibration
  • Plane Captain of the Quarter/Nominated for Plane Captain of the year Pacific Fleet 

Bachelor of Science: Business Administration, 2012
University Of Phoenix - Phoenix AZ
Associate of Science: General Studies, 2008
Columbia College - Columbia, Mo
This resume is created in 7 minutes.
Professional Summary
Motivated business professional bringing a 22-year career in small business ownership. Business development and social media expert who quickly masters new concepts and technologies to drive successful businesses. 
  • Contract negotiations
  • Strategic partnership building
  • Operations management
  • Hiring, training and supervision
  • Inventory control and management
  • Talented negotiator
  • Debt collections
  • Strong work ethic
  • Natural leader
  • Conflict resolution techniques
  • Bookkeeping
  • Networking expert
  • Accounts receivable and payable
  • Business recovery and sustainability
Work History
Vice President of Operations 05/1995 to 09/2007
Dan Smith Concrete Denton Texas
  • Supervised a team of 4 area managers and 30 associates.
  • Managed capital funding requests of up to $5 million from project approval to project closeout.
  • Managed 4-5 construction projects per month.
  • Directed the work of Several independent contractors.
  • Established project control procedures such as project forecasts and cash flow projections.
  • Added $1.5 million in additional revenue annually by diversifying product production
  • Reduced average contract expenses by 15% through aggressive negotiations with vendors.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
Owner / Operator 10/2007 to Current
Max Palmer Construction Self
  • Monitored income expense sheets to track and adjust expenses.
  • Analyzed industry trends and compiled market research data to inform planning and strategy.
  • Managed a $3Million annual operating budget.
  • Increased volume of business by 40% by following up on leads, cold calling and networking.
  • Managed business finances, including paying vendors and suppliers for products services rendered.
  • Prospected to obtain new accounts while maintaining relationships with existing accounts.
Associate of Arts: Foreign Language NA North Central College - Gainesville Texas