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Experienced Project Manager with 23 years leading network deployment, design, and performance improvement programs. Proved ability to deliver complex projects under compressed schedule. Extremely accountable and focused on achieving high customer satisfaction.
Extensive experience in managing RAN/Core/Transport network design and deployment programs:
South Texas - Small Cell Deployment Program - 01/2018 to present
Mexico - Network Optimization Program- 03/2017 to 12/2017.
Philippines - Network Optimization Program - 09/2015 to 02/2017
USA - South Carolina - 11/2013 to 09/2015.
USA - Wisconsin - 04/2013 to 11/2013
USA - Kansas City, Austin and San Antonio - 02/2011 to 03/2013
Canada - 03/2009 to 12/2010
USA - Los Angeles - Network Performance Improvement - 01/2009 to 03/2009
USA - National Network Design and Optimization - Plano, TX - 09/2005 to 12/2008
Malaysia - Network Operations Center - 03/2005 to 07/2005
Network Operations Center - Muscat, Oman - 09/2004 to 03/2005
Network Optimization Center - Algiers, Algeria - 08/2003 to 08/2004
Member of the Project Management Institute (PMI) - Dallas Chapter
Excellent handling of spreadsheets and data analytics.
Proficient in Microsoft Office tools, SAP, CA Clarity and site deployment tools.
Languages: English (fluent), Portuguese (native), Spanish (proficient), French (basic)
An ambitious person with the skills and expertise to get the job done as effectively and efficiently as possible. Committed to driving sales and customer experience sky high.
To offer knowledge and assistance to customers looking to start or continue service. Responsibilities are similar to previous occupations.
Getting customers into an Acura vehicle by overcoming objections and closing the sale through a carefully crafted process. Responsible for tailoring sales presentations based on customer wants and needs. Selling not just a car, but the brand, the dealership and personality alike.
To offer knowledge and assistance to customer looking to start service or continue service with the best plans and phones the market has to offer. Responsibilities were similar to previous occupations.
To provide unbiased assistance to customers looking to purchase various phones and services. Performed management and administrative tasks. Maintaining customer relations and sales quotas was heavily prioritized.