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Executive Summary

Experienced Project Manager with 23 years leading network deployment, design, and performance improvement programs. Proved ability to deliver complex projects under compressed schedule. Extremely accountable and focused on achieving high customer satisfaction. 

Core Qualifications
  • Broad experience in leading RAN/Core projects
  • Excellent communication skills, accustomed to leading multi-cultural teams
  • Experience in fast deployment projects
  • Customer satisfaction and performance improvement
  • Technical RF background, hands-on experience
  • Team leadership by example
  • Extreme accountability and ownership
Professional Experience
Project Manager 10/2003 to Current Ericsson Inc. Plano, TX

Extensive experience in managing RAN/Core/Transport network design and deployment programs:

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South Texas - Small Cell Deployment Program - 01/2018 to present

  • Managed the small cell deployment program from Site Acquisition to Network Launch, including the remote and centralized nodes, being the first operator to launch small cells in highly regulated downtown Austin, TX.

 

Mexico - Network Optimization Program- 03/2017 to 12/2017.

  • Lead a team of 96 engineers working inside the largest telecom operator in Mexico, managing the network performance and improving it to the best performance of the last 3 years.

 

Philippines - Network Optimization Program - 09/2015 to 02/2017

  • Managed the network performance of the biggest wireless operator in the Philippines, covering the Luzon region with approximately 3000 sites.

 

USA - South Carolina - 11/2013 to 09/2015.

  • Managed the site acquisition, construction, integration and performance of 350 sites acquired from another operator. Launched the network in a compressed schedule in order to fulfill regulatory commitments.

 

USA - Wisconsin - 04/2013 to 11/2013

  • Delivered the expansion of a LTE network in Wisconsin, installing and optimizing 833 radio base stations in a fast deployment.

 USA - Kansas City, Austin and San Antonio - 02/2011 to 03/2013

  • Managed a major program in Kansas City, Austin, and San Antonio for modernizing the network from 3G to 4G, directly impacting on improved customer satisfaction.

 

Canada - 03/2009 to 12/2010

  • Responsible for the Core, RAN and Transport design and performance of a new network across Toronto, Vancouver, Ottawa, Calgary, and Edmonton. Helped the operator to launch the network from greenfield to on-air in an extremely accelerated schedule.

 

USA - Los Angeles - Network Performance Improvement - 01/2009 to 03/2009

  • Managed a task-force to improve the network performance in the Los Angeles market, covering approximately 2600 cell-sites. In 3 months, the network performance significantly improved

 

USA - National Network Design and Optimization - Plano, TX - 09/2005 to 12/2008

  • Implemented and managed the first Centralized Network Optimization Center in the country, helping the operator to deploy 3G network nationwide.

 

Malaysia - Network Operations Center - 03/2005 to 07/2005

  • Managed the establishment of a Network Operations Center (NOC) for the largest network operator in Malaysia. Responsible for hiring the team, developing processes, and building the premises to host the operations team in less than 3 months

 

Network Operations Center - Muscat, Oman - 09/2004 to 03/2005

  • Built a Network Operations Center in 3 months to manage the Core, RAN, and IN in Muscat, Oman

 

Network Optimization Center - Algiers, Algeria - 08/2003 to 08/2004

  • Established and managed a Network Planing and Optimization Center to manage a network for Algeria Telecom Mobile. Responsible for a multi-national team
Education
MBA: Knowledge, Technology and Innovation University of Sao Paulo Sao Paulo, SP, Brazil
MBA: Project Management University of Sao Paulo Sao Paulo, SP, Brazil

Cum laude  
Bachelor of Science: Electrical Engineering Faculdade de Engenharia Industrial Sao Bernardo do Campo, SP, Brazil
Affiliations

Member of the Project Management Institute (PMI) - Dallas Chapter

Additional Information

Excellent handling of spreadsheets and data analytics.

Proficient in Microsoft Office tools, SAP, CA Clarity and site deployment tools.

Languages: English (fluent), Portuguese (native), Spanish (proficient), French (basic)

This resume is created in 7 minutes.
Professional Overview
Experienced Manager with excellent client and project management skills. Results -oriented with strong ability to Impact Customer Service/Sales Metrics.
Core Competencies
  • Astute at assessing client needs
  • Goal driven professional
  • Exceptional interpersonal skills
  • Organized with excellent planning and time management skills
  • Talented leader
  • Excel at mentoring and motivating employees
  • Confident and articulate
  • Computer proficiencies
Relevant Professional Experience
07/2016 to Current
Senior Wireless Consultant Verizon Authorized Retailer – Cellular Sales － Rochester, NY
  • Targeted and prospected customers building a substantial client base for wireless products
  • Established and developed strong client relationships which resulted in an in increase future sales opportunities
  • Key contributor in achieving an increase in Quality Assurance
03/2015 to 06/2018
Lead Life Insurance Consultant Primerica － Rochester, NY
  • Achieved results for  high sales conversions resulting in increased margain for profitability 
  • Consulted clients on comprehensive financial planning services, including debt consolidation, annuities, and life insurance policies
  • Researched and created marketing strategies to increase clientele
07/2011 to 11/2015
Sales Manager Sutherland Global Services － Rochester, NY
  • Executed sales process resulting in exceeding clients goals 120% over center average
  • Achieved results for top sales reps resulting in increased client profitability
  • Developed sales goals for representatives and mentored/coached their individual achievements
  • Streamlined coaching initiative for "new hire" trainees 
11/2002 to 09/2010
Director Trinity Treasures Daycare － Rochester, NY
  • Delivered development workshops/trainings which led to an increase in employee performance and skill sets
  • Effectively controlled and organized all company database, inventory, licensing renewals, inspection certifications
  • Successfully led key marketing projects with resulted in an increase of client enrollment
Certifications
2017
Life Insurance License New York State － Rochester, NY, United States New York State Licensed Life Insurance Agent
Human Services Monroe Community College － Rochester, NY, United States
This resume is created in 7 minutes.
Summary

An ambitious person with the skills and expertise to get the job done as effectively and efficiently as possible. Committed to driving sales and customer experience sky high.

Education
2014 Nassau Community College － Garden City, New York Associate of Arts Liberal Arts
Highlights & Skills
  • Sales
  • Management 
  • Customer Service
  • Time management
  • Administrative/ operations 
  • Staff training and Developmental experience
Experience
Retail Sales Associate, 11/2015 － Current T-Mobile － Elmont/ Valley Stream, NY

To offer knowledge and assistance to customers looking to start or continue service. Responsibilities are similar to previous occupations. 
Product Specialist, 08/2015 － 11/2015 Acura of Huntington － Huntington, NY

Getting customers into an Acura vehicle by overcoming objections and closing the sale through a carefully crafted process. Responsible for tailoring sales presentations based on customer wants and needs. Selling not just a car, but the brand, the dealership and personality alike.
Retail Sales Associate, 06/2014 － 07/2015 T-Mobile － Emont, NY

To offer knowledge and assistance to customer looking to start service or continue service with the best plans and phones the market has to offer. Responsibilities were similar to previous occupations. 
Wireless Team Lead, 04/2011 － 05/2014 Target Mobile － Westbury, NY

To provide unbiased assistance to customers looking to purchase various phones and services. Performed management and administrative tasks. Maintaining customer relations and sales quotas was heavily prioritized. 
This resume is created in 7 minutes.
Summary
Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.
Highlights
  • Communication Skills
  • Customer Service
  • Dependable
  • Staff Training
  • Fluent in English
  • MS Office
  • POS
  • Sales
  • Scheduling
  • Fluent in Spanish
Experience
Sales Associate Oct 2015 to Dec 2016
 Kay Jewelers － Calexico, CA
  • Maintained friendly and professional customer interactions. Worked as a team member to provide the highest level of customer service to customers. Shared product knowledge with customers while making personal recommendations. Maintained productive relationships with existing customers through exceptional follow-up after sales. Kept showroom professional and neat at all times.
Wireless Consultant Sep 2014 to Jul 2015
 Cleartalk Wireless － El Centro, CA
  • Fielded an average of 50 customer service calls per day. Confirmed that appropriate changes were made to resolve customers' problems. Trained new employees on company customer service policies and service level standards. Reached and exceeded store quotas.
Senior Game Advisor Dec 2010 to Apr 2014
 GameStop － El Centro, CA
  • Recommended and helped customers select merchandise based on their needs. Exchanged and returned merchandise for customers quickly and efficiently. Informed customer about sales and promotions in a friendly and engaging manner. Trained new employees on company customer service policies and service level standards.
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Education
Liberal Studies Imperial Valley College － El Centro, CA, 92243
  • Minor on becoming an interpreter for American Sign Language. I have learned about 75% of the language.
High School Diploma 2012 Calexico High School － Calexico, CA, US

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