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Success as a Real Estate professional, has taught me motivation, determination and focus. Success also brought the great question of what is "success". Reflection into this question brought about a career change, bringing with it, a skill set to teach, inspire and grow the game of golf through creativity and passion. After 2 years as a Golf Professional I realize my career change was the right one. I am dedicated to becoming a leading Golf Professional and a ambassador of the game.
  • Strong leader
  • Team player 
  • Operations management
  • Driven
  • Supervisory skills
  • Adaptable
Coldwell Banker Fort McMurray Fort McMurray, AB Realtor - Realty Fort McMurray Team 11/2016 to Current
  • After 14 years as a full-time Realtor I transitioned into a part-time Realtor to pursue my golf career. 
  • Working in a team environment. 
  • Negotiating contracts.
  • Handling objections.
  • Dealings with Bankers, Lawyers and Home Inspectors.
  • Managing clients.
  • Building and maintaining client relationships.
Fort McMurray Golf Club Fort McMurray, AB PGA of Canada Assistant Golf Professional 04/2016 to Current
  • Responsible for training and supervision of pro shop staff for the execution of the day to day operations including outside services, starters and players assistants ensuring the golf course was run efficiently and met the expectations of members and guests.
  • Opening and closing duties.
  • Trusted as the lead club fitter using FlightScope.
  • Responsible for custom orders, pro shop ordering and RA's.
  • Successfully co-ordinated and executed Club Events, public tournaments and member events.
  • Organized and ran Junior League and Junior Camps for kids.
  • Lead instructor for Father Mercerdi Golf Academy (high school golf program).
  • Utilized Jencess, Tee Way and Impact Scoring technologies. 
  • Maintained clubs members on Golf Canada Scoring Centre.​
RE/MAX Fort McMurray Fort McMurray, AB Realtor -Associate 02/2004 to 11/2016
  • Built client base through excellent customer service.
  • Marketed properties for sellers. 
  • Negotiated contracts with favourable terms for both buyers and sellers.
  • Ran a successful commission based business.
  • Worked through and adapted to a "boom" and "bust" real estate market.
  • Elected Board of Director for the Fort McMurray Real Estate Board, representing RE/MAX.
  • Recipient of RE/MAX's Hall of Fame Award.
Earls Restaurant Food And Beverage Manager 11/2000 to 08/2002
  • Promoted to Night Leader from Day Leader position during my employment.
  • Responsible for food and beverage quality control, cost controls and staff scheduling. 
  • Training new employees. 
  • Responsible for handling complaints and service challenges.
  • Opening and Closing duties of restaurant.
  • Instilled the “fresh food” ideology and promoted team work with all staff. 
Education and Training
Bachelor of Arts 1997 The University of Western Ontario
Class A "PAT" (152) 2016 PGA of Canada
TPI Level 1 Certification 2017 Titleist Performance Institute
Smart Serve 2017 Government of Alberta
Class A Designation PGA of Canada Currently working on requirements.
Personal Golf Highlights
  • Caddied for PGA Tour Canada, Syncrude Boreal Open Champion, , Danny Saul.
  • Winner of two Fort McMurray golf tournaments in 2015, The Men's Open and The Memorial.
  • Fitted by Bob Vokey for wedges.
  • Played East Lake Golf Club.
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Professional Summary
Over 15 years in the golf industry offering great customer service with securing a position that provides challenge and increased opportunity for advancement while emphasizing my leadership and multi-tasking abilities.

Work History
Gateway Golf &Country Club Outside Supervisor | Fort Myers, Florida | September 2013 - Current Manage the outside staff, Maintain cart fleet, make schedule for the outside staff each month, maintain range facilty as well as maintaining the bagroom, club repair, greet members and guest as they arrive and leave the club.

Greenscapes of Southwest Florida Property manager | Naples, Florida | June 2012 - June 2013 Managing and coordinating workers schedules for property maintenance each week, meeting with customers each month to discuss property managing and maintenance schedules as well scheduling new clients for maintenance.
Plantation Golf & Country Club Assistant Golf Pro | Fort Myers, Florida | November 2010 - June 2012 Assisting  head professional with day to day activities,  tournaments, tee time scheduling, teaching clinics,  club repair,  merchandising and inventory control, managing handicap system, overseeing outside staff.

Legends Golf & Country Club Assistant Golf Professional (Internship) | Franklin, Indiana | April 2010 - October 2010

Assisting head golf professional with tournaments, tee time scheduling,  merchandising and inventory control,  teaching clinics,  club repair.

Isleworth Golf & Country Club Outside staff | Windermere, Florida | April 2009 - April 2010 Greeting members and guest, restocking and cleaning range, maintaining cart fleet, repairing clubs, managing kiosk center.
High School Diploma Lineville High School Lineville, Alabama | 1994
Associate of Arts Golf operations and management Golf Academy of America Orlando, Florida
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I've been in the golf business my whole life.  I started making money caddying in 1975 at The Orinda Country Club.  I went to college in 1985 on a full athletic scholarship to play for The University of San Francisco.  I was an entrant in the 1991 and 1992 PGA Tour Qualifying School.  I caddied the west coast for Scott McCarron his rookie year in 1994.  Moved to Las Vegas in the fall of 1994.
  • 42 years in the Golf business
  • 25 years in Golf instruction
  • Outstanding customer service
08/2015 to 09/2017
Assistant Professional Canyon Gate Country Club Las Vegas, NV 10 hours a week in the pro shop and golf instruction
02/2011 to 08/2015
Instructor Bob May Golf Academy Las Vegas, Nevada Learning and teaching the "Swing the Handle" method for Bob May at The Silverstone Golf Club
09/2008 to 01/2011
Assistant Professional at The Badlands Par 4 Golf Management Las Vegas, Nevada Opened the golf shop 5 days a week and taught golf the rest of the time
09/2006 to 09/2008
Instructor Keith Flatt Golf Academy Las Vegas, Nevada At Silverstone Golf Club and The Callaway Golf Center
08/2001 to 08/2006
Assistant Golf Professional Las Vegas Paiute Golf Resort Las Vegas, NV started in the cart barn and finished as the 1st Assistant
Education and Training
Bachelor of Arts: Physical Education University of San Francisco San Francisco, CA, USA

Taken lessons from:   Jack Doss, Ron Cerrudo, E. Harvey Ward, Ben Doyle

Activities and Honors
Birdied the first 5 holes of play at Dragon Ridge                                                                 (8) Hole in Ones
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Talented sales professional with 21 years of sales experience who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets.

  • Accomplished in relationship selling
  • Approachable
  • Proven sales track record
  • Self-sufficient
  • Exceptional time management
  • Adept at closing sales
  • Trained in business development
  • Brand awareness development
  • Friendly and cheerful

  • Orange county territory specialist
  • Strategic account development
  • Strong interpersonal skills
  • Product training and placement
  • Skilled in MS Office
  • Team leadership
  • National account management
  • Upselling and consultative selling
  • In-depth wine, spirit and water knowledge
  • Managed portfolio of 85 accounts in highly competitive territory totaling $4.9 million in yearly sales.
  • Winner of Key Account Manager of the Month Award in September 1996 and May 1997.
  • Nominee for On sale Salesperson of the year in 2004, 2009, and 2012.
  • Earned total of 8 100% quota attainment months.
  • Developed and conducted wait staff and bartender training events.
  • Allied Domeq Sales person of the Year 2002.
  • Hosted numerous industry related wine tasting events and winemaker dinners.
  • Two time inductee into prestigious Chateau Ste. Michelle Cellar Collection Society.
  • Successfully completed multiple training and seminar events for product knowledge and service.

Hotel and Restaurant Specialist, 05/1996 to 03/2014 Southern Wine and Spirits Cerritos , CA
  • Successfully participated in various incentive programs and contests designed to increase sales and distribution of products in the marketplace.
  • Balanced business-building and relationship-building expectations with uniquely assigned accounts and customers.
  • Consistently met and exceeded sales expectations for quota attainment and KPI goals.
  • Expedited and processed daily inbound calls for customer orders and service.
  • Managed daily account sales with face to face presentations.
  • Key-entered orders, back orders and credit memos for assigned accounts and clients.
  • Reviewed and advised customers regarding questions on products, prices and availability.
  • Emphasized product features based on analysis of customers' needs.
  • Collaborated with colleagues to exchange selling strategies and marketing information.
  • Informed clients about products through seminars and other special events.
  • Processed all customer inquiries in a timely manner.
  • Collaborated with members of other departments to complete sales transactions.
  • Used networking opportunities to create successful, on-going business relationships.
  • Scheduled and attended at least 35-45 appointments per week.
  • Planned and organized routes within territory to maximize efficiency and time in the field.
  • Organized joint sale calls with current customers and distributor suppliers.
  • Attended monthly sales seminars focused on core selling skills and communication.
Floor Sales Manager, 01/1996 to 05/1996 East Beach Wine Company Santa Barbara, CA
  • Advised customers on wine purchases using extensive knowledge to help maximize purchase satisfaction and gain repeat business.
  • Conducted wine tastings and educational events.
  • Tasted and purchased all wines presented for sale by area sales reps.
  • Efficiently managed, stocked, and organized all deliveries for inventory.
Sales Manager and Tasting Room Manager, 05/1994 to 01/1996 Santa Ynez Winery/Stearns Wharf Vintners Santa Barbara, CA
  • Responsible for daily staffing and management of the Stearns Wharf Vintners tasting room.
  • Managed all wholesale account sales for Southern California region for Santa Ynez Winery.
  • Increased account base by 500% and sales by 1000% by cold calls and presentations to new and existing account base in the on and off premise market.
Assistant Golf Professional, 03/1991 to 05/1994 Saticoy Country Club Camarillo, CA
  • Managed day to day pro shop operations including starting system and merchandising.
  • Conducted 6-10 private golf lessons per week.
  • Played in many local and regional professional events.
Assistant Golf Professional, 05/1988 to 03/1991 Santa Barbara Golf Club Santa Barbara, CA
  • Managed day to day golf shop operations including merchandising and sales.
  • Facilitated accurate management of the tee time starting system.
  • Conducted 6-10 lessons per week including monthly Junior Golf Clinics.
  • Coached La Cumbre Jr. High Golf Team in1990 and 1991.
  • Responsible for inventory control and daily merchandise orders.
Associate: Marketing Santa Barbara City College Santa Barbara, CA, USA
  • Member of Varsity Golf Team 1
  • Captain of Varsity Golf Team 1988
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Professional Summary

I bring a professional attitude to the job. Looking for a new career path within the customer service field. Would love the opportunity to grow with WSL and provide years of hard work and dedicated service.

  • Entire work history in customer service
  • Customer-focused exceptional telephone etiquette
  • Positive,friendly demeanour 
  • I enjoy working, doing things right
  • Patient
  • Adherence to high customer service standards
  • Good computer skills
  • Good at multitasking effectively 
  • Handy with saw, drill, paintbrush etc.
  • Good at learning on my feet
Work History
Assistant Golf Professional 03/2004 to 10/2006
Kenora Golf and Country Club Kenora Ontario
  • Worked at retail counter
  • Taught one on one, group lessons and clinics 
  • Played in professional cash purse tournaments
  • Helped organise and run local golf tournaments 
  • Oversaw as many as 6 employees under me at times
  • Daily cash outs and book balancing duties
  • Golf club repair, re-grips/re-shafts etc.
  • Book tee times 
  • Trained staff on operating procedures and club services.
  • Developed many positive relationships with community members and colleagues 
  • Order inventory 
  • Maintained up-to-date knowledge of product and industry changes.

Vehicle Sales Professional 11/2006 to 08/2015
Kantola Motors Ltd. Kenora Ontario
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Effective liaison between customers and internal departments.
  • Promptly responded to inquiries and requests from prospective customers.
  • Adhered to all confidentiality requirements at all times.
  • Investigated and resolved customer inquiries and complaints in an empathetic, timely and efficient manner.
  • Sold new and used vehicles

Service Advisor 01/2016 to Current
Kenora Chevrolet Buick GMC Kenora Ontario
  • Book service appointments via phone, online, at counter
  • Learned 2 different complex operatings systems in order to perform and produce effective, efficient, profitable work
  • Selling vehicle work, generate revenue 
  • Time management skills.  Make sure jobs get done by right techs for the job while maximizing shop profit levels and operate at max effciency.
  • Warranty submissions 
  • Move customer vehicles in and out of garage with a zero damage incident record.
  • Responsible for closing every night and given keys to building in trust.
  • Operate in a incredibly fast paced environment in a profitable position 
  • Always ongoing education through virtual classroom training sessions
  • I do what needs to be done. Period.

  • Have ran private golf lessons and junior golf clinics at Beauty Bay golf course and Kenora Golf and Country Club 
  • Earned my CPGA Tour card by completing and passing a 36 hole playability test.
  • Earned a passing score higher than 80% on vehicle sales and ethics examination to earn sales license.

Additional Information
Professional Golf Business Management : 2004 Georgian College - Orillia Ontario