Delivery Manager resume examples

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Skillful Delivery Manager resume

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Roy Blanchard
Professional Profile
Dependable Delivery Manager committed to getting each job done quickly, efficiently and safely. Over 16 years in a distribution environment with in-depth knowledge of regulations. 
 
Punctual and efficient Driver seeks a position as part of a delivery team with opportunities for professional growth and development. Motivated to provide prompt, friendly and professional service at all times.  
Qualifications
  • Customer-oriented
  • Strong communicator
  • Courteous and polite demeanor
  • Great attitude
  • Dependable and reliable
  •  Lifting up to 50 lbs
  • Employee development and management
  • Inventory control procedures, management, and tracking
  • Manufacturing and warehouse procedures
  •  Shipping and receiving
  •  CDL Class A driver
  • Clean DMV record
  • Safe Driver
  • Defensive driving
  • Possesses vehicle insurance and bodily injury coverage
  • Cargo handling
  • Air Brake Certification
  • Over the road experience
  • 3PL knowledge
  • Map reading and navigation skills
Relevant Experience
Customer Service:
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Reporting:
  • Maintained status reports to provide management with updated information for client projects.
Training:​
  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
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Protective Services:
  • Applied safety procedures and policies as outlined in Department Safety Manual.
Creative Problem Solving:
  • Resolved product issue through consumer testing.
Documentation:
  • Wrote and edited documents to keep staff informed on policies and procedures.
Maintained consistent and on-time delivery record with 98% of all orders arriving on-time or ahead of schedule.​Continuously maintained an accident and incident-free driving record for more than 20 years.
Maintained consistent and on-time delivery record with 98% of all orders arriving on-time or ahead of schedule.
Continuously maintained an accident and incident-free driving record for more than [number] years.
Maintained consistent and on-time delivery record with 98% of all orders arriving on-time or ahead of schedule.
Continuously maintained an accident and incident-free driving record for more than [number] years.
Experience
Delivery Manager Feb 2003 to Current
Lowe's Home Improvement Long Beach, CA
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Opened a new store location and assisted in recruiting and training new staff.
  • Stocked and restocked inventory when shipments were received.
  • Reorganized the sales floor to meet company demands.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Completed a series of training sessions to advance from Assistant Manager to Store Manager.
  • Maintained daily record of all transactions.
  • Trained staff to deliver outstanding customer service.
  • Liaised directly with customers to meet needs and maintain satisfaction.

Delivery Driver Jun 2001 to Feb 2003
Lowe's Home Improvement
  • Performed inside delivery for customers.
  • Performed walk-around inspection of 48 foot tractor trailer.
  • Made deliveries with electric pallet jack.
  • Checked all load-related documentation to ensure that it is complete and accurate
  • Followed appropriate safety procedures for transporting dangerous goods
  • Performed routine maintenance on vehicles and auxiliary equipment, such as cleaning, lubricating, recharging batteries, fueling, or replacing liquefied-gas tank
  • Reported delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones or mobile two-way radios
  • Turned in receipts received from deliveries
  • Obeyed traffic laws, and follow established traffic and transportation procedures

Receiver Feb 2000 to Jun 2001
Lowe's Home Improvement Hawthorne, CA
  • Maintained accurate stock records and schedules.
  • Oversaw special orders and shipping jobs.
  • Unloaded, picked, staged and loaded products for shipping.
  • Conducted monthly, quarterly and yearly inventories of warehouse stock.
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  • Reported inventory balances and cycle counts
  • Oversaw warehousing and storage practices and housekeeping.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Worked at a rapid pace to meet tight deadlines.
  • Loaded flat bed by forklift and hand truck.
  • Used propane forklift to load trailer at warehouse.
  • Packed containers and re-packed damaged containers.
  • Cleared damaged items and loaded freight.
Server Oct 1998 to Jan 2000
Coco's Restaurant Compton, CA
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Promptly served all food courses and  beverages to guests.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
  • Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables.
Delivery Driver Feb 1996 to Sep 1998
Wheel Deal Auto Parts Compton, CA
  • Performed inside delivery for customers.
  • Made deliveries with electric pallet jack.
  • Checked all load-related documentation to ensure that it is complete and accurate
  • Followed appropriate safety procedures for transporting dangerous goods
  • Performed routine maintenance on vehicles and auxiliary equipment, such as cleaning, lubricating, recharging batteries, fueling, or replacing liquefied-gas tank
  • Positioned lifting devices under, over, or around loaded pallets, skids, and boxes, and secure material or products for transport to designated areas
  • Presented bills and receipts and collect payments for goods delivered or loaded
  • Turned in receipts and money received from deliveries
  • Obeyed traffic laws, and follow established traffic and transportation procedures
Education
High School Diploma 1996 Woodrow Wilson High School Long Beach, CA
General Studies 1999 Saddleback College Mission Viejo, CA

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Job-winning Delivery Manager resume

This resume is created in 7 minutes.
Logan Lisle
Summary
A results-oriented customer care specialist with advanced knowledge of multiple office programs, a passion for employee quality assurance, and customer satisfaction. 
Skills
  • Fluent in several solar design programs
  • Familiar with solar industry terminology and procedures
  •  Fluent in Microsoft Excel and other office programs
  • Process oriented and organizational thinking
  • Advanced understanding of computer troubleshooting
  • Experience in training new hires and performance management
  • Adept at working with others to achieve results 
  • Trained in deescalation techniques
Experience
Customer Care Supervisor Apr 2016 to Jun 2018
Tesla Draper, UT Led a team of 11 full-time employees. Motivated agents to exceed quality expectations and hit 97% quality metrics.  Coached agents on how to find creative solutions to customer's concerns. Responsible for hiring decisions to expand the team and helped plan and organize team building events for over 30 individuals. Developed a system to help organize and circulate information in the department.
Proposal Team Lead / Partner Support Jul 2014 to Feb 2016
Evolve Solar snd SunEdison Lehi, UT Oversaw the team training, quality assurance, and sales team satisfaction. Hand-picked to spearhead the new Partner Support team. Developed new department processes to track 200 customer accounts weekly. Directly oversaw many customer accounts from pre-installation to activation.
Delivery Manager Sep 2009 to Jul 2014
Brick Oven Provo, UT Managed the delivery section of a $420K/year. restaurant.  Overhauled the department training program and manual to ensure new employees were able to catch on quickly while safeguarding customer satisfaction. Managed compensation, inventory, and quality assurance.
Education
Biology Utah Valley University Orem, UT, United States

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Experienced Delivery Manager resume

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Michelle P. Chabot
Professional Summary
Seasoned IT Professional experienced in designing and supporting network infrastructures for enterprise multi-user and cloud environments. Specialized in managing projects related to risk management and lowering company's security exposure. Accustomed to managing multiple projects and priorities in fast-paced environments with more than 20+ years' experience in network engineering and enterprise project management.
Skills
  • Business & IT Planning 
  • Cloud Architecture
  • Network Engineering
  • Vulnerability & Risk Analysis
  • Team Player
  • Excellent Communication Skills
  • Effective Multi-tasker
  • ITIL
  • Strategic Planning
  • Project Management
  • Systems Engineering
  • System Migrations/Integrations
  • Business Continuity/Disaster Recovery Planning
  • Budget Management
  • Vendor Relations
  • Cross-Functional Supervision
Certifications
  • Cyber Security Master certification - CISSP, CASP, CISA, CCSK, CCNA, PMI, & CISM - 2018
Work History
Senior Systems Engineer / Systems Architect, 01/2017 to 09/2017
ZAG Interactive Glastonbury, CT
  • Resolving escalated service issues, coaching other engineers to resolutions, engineering and implementing complexprojects, and maintaining and overseeing the technology of assigned accounts.
  • Overseeing the design and implementation of systems and products including hosting infrastructure for 300+ clientsites of 19 servers.
  • Proposing and creating system design models, specifications, diagrams, and charts to provide direction developmentteams.
  • Designing and performing server and security audits, system backup procedures, and other recovery processes inaccordance with the company's disaster recovery and business continuity strategies.
  • Integrating servers, including database, e-mail, print, and backup servers and their associated software into companysystems as well as launching all new sites and SQL Databases.
  • Ensuring system connectivity of all servers, shared software, groupware, and otherapplications, including configuration of third party monitoring and escalation plans for all sites.
  • Creating Layer 7 Health checks, iRules and SSL Profiles for F5 load balancers.
  • Providing internal and external customer interface to arbitrate key architecture conflicts and working with PM andDevelopers daily using Agile.
  • Creating and maintaining documentation as it relates to system configuration, mapping, processes, and serviceincluding security policies and procedures within the organization.
  • Coordinating and performing in-depth tests, including end-user reviews, by writing all technical documentation anddeveloping BC/DR plan and performing Qualys WAS/PCI/PEN OWASP scans on all sites and infrastructure regularly.
  • Monitoring and testing system performance for analyzing risks and responding to incidents as well as preparing anddelivering system performance statistics and reports.
  • Providing orientation and training to end users for all modified and new systems as well as guiding and assigningtasks to System Engineers.
  • Monitoring infrastructure for viruses using Sophos and monitoring all infrastructure logs.
Senior Network Engineer, IT Manager, 04/2015 to 01/2017
ClearLynx, LLC Stamford, CT
  • Monitoring network engineering performance and ensure system availability and reliability for IaaS and entireinfrastructure.
  • Implementing complex hardware and software upgrades to meet capacity requirements and performing configuration changes to increase network coverage.
  • Installing various AWS services such as EC2, IAM, Security Groups, ELB,VPC, RDS, Route 53, CDN, CloudWatch.
  • Performing Qualys WAS/PCI OWASP scans on IaaS for vulnerabilities, and analyzing andproviding solutions for findings.
  • Monitoring system resource utilization, trending, and capacity planning including development of BC/DR plan.
  • Assisting in the coaching and technical assessment of staff and managing all in-house IT needs, as well as IT staff. 
  • Managing security compliance SOC2 /PCI/ ISO27001 for IaaS and infrastructure.
  • Liaising with vendors and other IT personnel for problem resolution and monitoring all infrastructure logs andanalyzing for incidents.
  • Working closely with senior management and commercial team on new technology solutions and managingout-sourced IT department for client facing needs.
Senior Systems Engineer, 08/2013 to 04/2015
CVM Inc Branford, CT
  • Overseeing development and maintenance of computer systems by working with various industries as a solutions architect and or project manager.
  • Identifying departmental needs and making suggestions regarding technical direction as well as setting up organization's intranets.
  • Responsible for full project design and technical documentation as well as presentation to client.
  • Designing and implementing system security and data assurance including application deployment, administration, and maintenance.
  • Configuring and installing computer systems for other organizations including design and development of software.
  • Testing software applications and systems, providing LAN and WAN network design, configuration and installation of software and building physical and virtual server workstations.
  •  Performing Windows Operating system installation, configuration, and maintenance including patch maintenance on client servers.
  • Responsible for running of Qualys vulnerability scan on client infrastructure as well as analyzing risks and responding to incidents.
Service Delivery Manager, 01/2013 to 05/2013
Foundation Systems Group, LLC Ellington, CT
  • Performing network assessments and making recommendations on client's networks by managing client needs and preparing solutions.
  • Performing security audits and vulnerability assessments on as well as technical support for network and security incidents.
  • Project Managing and Supervising for project implementation including: development of project plans, implementation plans/schedules and change requests.
  • Leading implementations and support for network infrastructure or services including Routers, Switches, Firewalls,Wireless Controllers, VPN Appliances, and Load Balancers.
  • Developing proposals and quotations for customers and managing technical staff as required to ensure projects and activities are on-time and on budget.
  • Developing policies, procedures, standards and improving business processes and functions.
CEO / Solutions Architect, 01/1991 to 12/2012
CCS & Company Beacon Falls, CT
  • Installing complete enterprise solutions for companies and provided gap analysis and technical solutions.
  • Generating higher productivity and lower cost of ownership solutions for many clients, including installing over 200 infrastructures, from design to implementation.
  • Developing proposals and quotations for customers and managing technical staff as required to ensure projects and activities are on-time and on budget.
  • Developing policies, procedures, standards and improving business processes and functions.
  • Performing security audits and vulnerability assessments on as well as technical support for network and security incidents.
  • Completing security compliance questionnairesLog management using various tools such as Splunk, Loggly, Alert Logic and ITIL.
Education
Computer Engineering, Computer Processing Institute - East Hartford, CT  - GPA 4.0