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|Skills||Proficiency||Total Years||Last Used|
|MES (Manufacturing Execution Systems)||Experienced||6||2016|
|SAP Advanced Planning & Optimization||Experienced||3||2016|
Senior and experienced ICT professional who thrives on leading and managing service delivery improvements and new initiatives for ICT. Over 15 years of experience in service delivery and project management in a diverse range of sectors including: IT and Financial Services, Hospitality, Government, Telecommunications, Utilities, Mining, FMCG, Freight Forwarding, Education and Not for Profit.
Seeking suitable opportunities as Service Delivery Lead, Project Manager, Planning and Performance Manager.
Technical Operations Manager (January 2017 - February 2017)
Technical Operations Management servicing all the Southern Cross Computers' clients including Grill'd, Kokoblack, Department of Justice, Service Stream, Hazell Bros, Pitt&Sherry in Victoria and Tasmania.Responsibilities included direct supervision of Level 2 Unix, Desktop, Networking and Citrix support specialists (8), work allocation, performance monitoring, on call rosters and project delivery.
Project Manager / Service Desk Manager (October 2016 - Dec 2016)
Responsibilities included planning and execution of Service Desk Migration from Vietnam to Melbourne, recruitment of new Service Desk Engineers (4) and a trainer, overseeing design and delivery of training of new staff on ITIL support and customer service processes, customer communications on change and cut over. Project completed successfully.
1. Converting Strategy in to Action (Successfully completed with 88% marks)
This course is aimed at improving organizational alignment and delivering on strategic objectives, teaching Stanford Execution framework for strategic execution to align project and program initiatives with strategic objectives.
This course covers various risk management tools and techniques for tracking and mitigating the broad range of risks and uncertainty inherent in the management of complex projects.
Distinctions in Organization Change Management, Innovative Leadership, Finance for High Growth Businesses, Corporate Strategies and Entrepreneurship
Top student - Information Systems
Agile PM Practitioner - March 2017
Agile PM Foundation certification - October 2016
Prince 2 Foundation and Practitioner - 2014
ITIL V2 (2005) and V3 Foundation Certificates (2009)
ITIL V2 Practitioner Certificates on Service Level Management, Support and Restore, Change, Release and Control - 2006 - 2007
IT Service Management Forum Australia (ITSMFA)
Project Management Institute (PMI)
Worked in a dual role managing both the IT and Operation Excellence teams in the region. Recruited to lead both functions through the organizational change to better align strategy, assets, and investments with organizational objectives. Ensured optimal technical operations by overseeing all aspects of IT, including system security/information management, corporate project management, application development, infrastructure management, data and technology operations, among other areas. Directed key initiatives to support business objectives and requirements.
Responsible for the P&L, management, planning and delivery of IT services for Johnson & Johnson offices in Asia Pacific region.
Managed 15 direct reports overseeing 3 teams (Service Desk, Desktop, Access Management). Services included technical support, build/deploy computers, asset management, mobile device management and processing security requests. Responsible for staffing, hiring, terminations, performance appraisals and promotions.
Lean Six Sigma Black Belt Certification ▪ 2014
HDI Support Center Manager Certification ▪ 2012
Six Sigma Transitional Green Belt Certification ▪ 2007
Foundation Certification (V2/V3) ▪ 2007
Subjects studied: -Electrical Grid 1 & 2 -Rigging -Working on Lines Equipment -Transformers -Metering -OSHA 10 hour for Power Delivery -Career Planning and Strategies -Peer-to-Peer Tutor