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High-performing and strategic-thinking paraprofessional with more than five years experience in the nonprofit and higher education sectors. Highly skilled at effectively incorporating diverse and organized teaching styles that cater to each students ability to learn. Exceptional writing, presenting, and interpersonal communication skills. Adept at assessing needs, generating options, and implementing solutions in collaboration with staff.
Bachelor of Arts: English 2011 Eastern Connecticut State University, Willimantic, CT
3.6 GPA
  • Special Education
  • Proficient in Microsoft Office Suite
  • Excellent Classroom Management
  • Strong Interpersonal Skills
  • Excellent Time Management Skills
  • Learning Style Assessment
  • Type 60 WPM
  • Exceptional Oral and Written Communication Skills
  • Superb Organizational Skills
  • Detailed-oriented
  • Analytical, Problem-solver
  • Curriculum Development
Norwalk Public Schools Special Education Paraprofessional 10/2016 to Current
  • Develops individual educational plans (IEP) designed to promote educational, physical and social development.
  • Supports special needs students using child-specific strategies, including instructional cues, positive reinforcements, and movement breaks to counter negative or aggressive behvaior.
  • Implements a BCBA criteria behavioral intervention plan to encourage positive social and academic interactions and deter negative reactions from students with a history of nonproductive encounters.
  • Collects daily data on targeted behaviors in an effort to provide accurate academic and emotional accounts that will help develop an effective IEP for students.
  • Promoted language development skills through reading and storytelling.
  • Worked with an average of 10 students per class.
Source4Teachers Substitute Teacher 11/2014 to 10/2016
  • Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.
  • Applied progressive teaching principles to a class of 15 students, improving standardized tests scores by 5%.
  • Used variety of teaching techniques to encourage student critical thinking and discussions.
  • Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.
  • Implemented student discipline measures, decreasing classroom disruptions by 80%.
United Parcel Service Dispatch Supervisor 03/2013 to 12/2015
  • Developed improved methods for facilitating with UPS yard management; Trained new hire staff on company's procedures; Forecasted daily productivity to improve work flow.
  • Expedited drivers to local & out of state locations; Dispersed drivers to on site specified doors; Researched drivers' locations using improved GPS software.  
  • Demonstrated effective record keeping of inbound & outbound trailer logs; Created & maintained secondary scans; Improved daily physical yard check, verifying trailer location & size accuracy.
Johnson Electric Import/Export Sales Coordinator 05/2012 to 08/2012
  • Negotiated as an international logistics liaison for 'big name' companies like Excel Dryer & Snap-On; Accomplished independent ordering, importing & distribution of JE motors from China.
  • Prepared & maintained detailed master customer records daily using Microsoft Excel software to fulfill & increase monthly rolling sales goals; Resolved calendar management for each client.
  • Created all shipment documentation per international importing for clients; Prepared invoices; Reduced client's concerns through proven efficiency.
Eastern CT State University Secretarial/Administrative Support 01/2008 to 12/2010
  • Developed effective instruments to provide customer support in high volume atmospheres.
  • Compiled & tracked building's data while using computer software to generate reports & information about events in the facility.
  • Supported a plethora of guests with solving problems while providing staffing support to coexisting staff for various campus activities; Improved customer service standards.
Neighborhood Dance Studios
Dancerz Loft

This resume is created in 7 minutes.
Career expectations are to obtain a responsible position in the Field that my skills, knowledge, and years of DOT experience benefit the success of a company. I am a highly motivated, dependable, productive leader seeking this opportunity for personal growth and professional development with innovative ideas with high goals for success.
OnSite Oilfield Services, LLC Fort Worth, TX Professional Driver Recruiter 09/2018 to 05/2019
  • Reviewed job descriptions and role requirements to effectively source and select qualified candidates.
  • Developed candidate pool by placing job advertisements, evaluating applicant resume submissions and conducting pre-screening assessments and interviews.
  • Managed the full cycle recruiting processes. 
  • Developed and  maintained a network of qualified candidates for present and future positions.
  • Monitored new employee progress.
  • Analyzed employment-related data and prepared required reports.
  • Worked with job boards such as ZipRecruiter and In Deed to advertising vacancies.
  • Specialized in finding top CDL Drivers, Office Administrators, and Mechanical Technicians candidates.
  • Distributed information to applicants regarding pay, interview dates. 
  • Worked with customer account managers to find best-fit candidates for openings. Attended recruitment events and networked.
SP Plus DFW International Airport, TX Assistant General Manager/DOT 01/2018 to 05/2018
  • Overseen the day by day operation.
  • Managed 150+ employees schedules, assigned overtime, managed disciplinary.
  • Managed 16 Supervisors schedules and issues
  • Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.
  • Planned and executed recruitment events to bring in area candidates.
    Managed all employee issues, customer complaints.
  • Managed recognition program's, attended meeting with airport clients.
  • Responsible for reporting DOT MVA, Workers Compensation, Random DOT Testing, employees Compliance of all DOT.
  • Regulations, Monthly Reports 
SP Plus DFW International Airport, TX DOT/HR Coordinator 06/2007 to 01/2018
  • Assisting in the day-to-day management of the location
  • Courteously assist Customers and Employees by answering any questions
  • Knowledge of payroll system Kronos; approving payroll for over 150 employees
  • Knowledge of Pangea and  iCims hiring program 
  • Knowledge of reporting workers comp claims, general liability claims, and MVA claims.
  • Maintain all employee personnel files.
  • Ensuring all employees are compliant with DOT regulations.
  • Assisted with Start up locations by ensuring that the location candidates get through the pre-employment background/drug process, hired, and trained; Express Shuttle - DFW Airport, TX  November 2015; ABI Airport - Austin, Tx. Sept. 2016; Terminal Link Shuttle - DFW Airport TX. Nov. 2016; and RDU - Raleigh, NC June 2017
  • Administered the complete training of the HR Administrator's for Express Shuttle and Terminal Link 
  • Assisted Senior Manager with annual audits for: Rental Car Shuttle, Terminal Link Shuttle, Express Shuttle in 2017
  • Responsible for all facility orders for supplies 
  • Assist Senior Manager with daily task of the location of filling in schedules, logging Time Off Request, tracking SP University Training of employees
  • Assist H&W Union billing monthly, completing monthly mileage and engine hour reports and open claims reports for location for VP.
  • Provided all employees Non Union/Union with Benefits information.
SP Plus DFW International Airport, TX Dispatch Supervisor 06/2006 to 06/2007
  • Maintain rotation of all shuttle bus schedules for efficient operation
  • Ensured that all policy & procedures are being followed
  • Ensured that customer service is always being provided
  • Assisted all drivers when needed.
SP Plus DFW International Airport, TX Shuttle Driver 12/2005 to 06/2006
  • Drove shuttle bus transporting passengers safely to and from airport terminal and Rental Car Center daily
10-hour Occupational Safety and Health Training Course 2011
  • 23 years; CDL B License with Passenger and School Bus endorsements
  • Current Medical DOT card   
  • Clean DMV record​
  • Clean DMV record
  •  Strong safety history
  • DOT regulations
  • Defensive driving
  • Employee development and Management
  • Microsoft; Excel, Office, Word
  • Occupational Safety
  • Multi-Task Management
  • DOT
  • Safety
  • Scheduling
  • Training
  • Transportation
  • Recruitment
  • CRM Systems
  • Client Relations

This resume is created in 7 minutes.
Results-focused management professional successful in strategic planning and operational process improvement. Remains calm and poised even in high-pressure situations. Committed to cost-effective management of resources with proven ability to develop a culture of accountability.
Package Dispatch Supervisor 06/2017 to Current UPS Palatine, IL

Analyze and plan the daily package dispatch to ensure timely and proficient service performance and streamlined routes.

Review and analyze data (e.g. stop and volume trends, cost per piece, missed pieces, service failures) to identify dispatch trends.

Promote new package flow technology implementation such as Preload Assist System and ORION mileage optimization to achieve cost, safety, and service objectives.

Comprehensive Health & Safety Process Supervisor 02/2014 to 06/2017 UPS Palatine, IL

Ensured the implementation and execution of CHSP processes by providing a framework for employees and Health & Safety Committees to be engaged, challenged, and motivated to recognize and reduce risk to prevent injuries and auto crashes and to live healthy lifestyles.

Assisted and investigated all OSHA complaints in my Division.

Acted as the lead coordinator for and participated in internal Comprehensive Safety Risk Assessment audits.

Headed up QVA training for the Package management team in the Illinois Metro Package Division.
On-Road Supervisor 09/2011 to 02/2014 UPS Palatine, IL

Supervised the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements.

Encouraged sales lead participation through maintaining mutually beneficial customer relationships.

Rolled out a successful initial implementation of ORION in the Illinois District.
Preload Supervisor 05/2008 to 09/2011 UPS Palatine, IL

Planned, delegated, and reviewed the day to day activities of the preload operations.

Worked with hourly and management staff and collaborated with support functions to address process, safety, staffing, training, and disciplinary issues.

Education and Training
Bachelor of Arts: Psychology 2009 University of Illinois at Chicago Chicago, IL, USA Minor in Economics 
  • Operations management
  • Staff training
  • Computer-savvy
  • Process improvement strategies
  • Microsoft Office Suite expert
  • Performance tracking and evaluation
  • Exceptional time management skills
  • Strong communicator
  • OSHA regulations
  • HAZMAT knowledge

This resume is created in 7 minutes.
Currently sell digital and home security services over the phone for Ivox Solutions in Port Saint Lucie, Florida.  Promoted to their elite team and skilled to take calls from their two largest accounts after 3 months of perfect attendance and high sales performance.  Gained 5 years of customer service experience for an answering service, receiving and dispatching messages for over 200 businesses.  Ran the local dispatch operation for a large steel transportation company in Ohio.  
  • Customer service
  • Punctuality 
  • Sales 
  • Time management
  • Microsoft word
  • Excel
  • Work ethic
  • Fast learner
IVox Solutions July 2017 to Current Telephone Sales Agent
Port St. Lucie, FL
Promoted after 3 months for perfect attendance, exceptional customer service, and sales performance.  Skilled to take calls for their two largest accounts.
Jaro Transportation Services Inc April 2013 to June 2017 Dispatch Supervisor
Warren, OH
Led a fleet of 20 owner operators/company trucks.  Communicated daily with over 30 companies to obtain freight and managed the drivers to insure freight was picked up and delivered on time for our customers.
Niles Executive Answering Services May 2012 to May 2017 Telephone Service Rep
Niles, OH
Responsible for professionally and accurately dispatching messages for over 200 businesses.
Education and Training
Kent State University Advertising Kent, OH, U.S. Acquired senior level credits for an associates degree in Advertising.  Intend to finish degree taking online courses this year.
Activities and Honors
National Association of Sales Professionals