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High-performing and strategic-thinking paraprofessional with more than five years experience in the nonprofit and higher education sectors. Highly skilled at effectively incorporating diverse and organized teaching styles that cater to each students ability to learn. Exceptional writing, presenting, and interpersonal communication skills. Adept at assessing needs, generating options, and implementing solutions in collaboration with staff.
Bachelor of Arts: English 2011 Eastern Connecticut State University, Willimantic, CT
3.6 GPA
  • Special Education
  • Proficient in Microsoft Office Suite
  • Excellent Classroom Management
  • Strong Interpersonal Skills
  • Excellent Time Management Skills
  • Learning Style Assessment
  • Type 60 WPM
  • Exceptional Oral and Written Communication Skills
  • Superb Organizational Skills
  • Detailed-oriented
  • Analytical, Problem-solver
  • Curriculum Development
Norwalk Public Schools Special Education Paraprofessional 10/2016 to Current
  • Develops individual educational plans (IEP) designed to promote educational, physical and social development.
  • Supports special needs students using child-specific strategies, including instructional cues, positive reinforcements, and movement breaks to counter negative or aggressive behvaior.
  • Implements a BCBA criteria behavioral intervention plan to encourage positive social and academic interactions and deter negative reactions from students with a history of nonproductive encounters.
  • Collects daily data on targeted behaviors in an effort to provide accurate academic and emotional accounts that will help develop an effective IEP for students.
  • Promoted language development skills through reading and storytelling.
  • Worked with an average of 10 students per class.
Source4Teachers Substitute Teacher 11/2014 to 10/2016
  • Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.
  • Applied progressive teaching principles to a class of 15 students, improving standardized tests scores by 5%.
  • Used variety of teaching techniques to encourage student critical thinking and discussions.
  • Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.
  • Implemented student discipline measures, decreasing classroom disruptions by 80%.
United Parcel Service Dispatch Supervisor 03/2013 to 12/2015
  • Developed improved methods for facilitating with UPS yard management; Trained new hire staff on company's procedures; Forecasted daily productivity to improve work flow.
  • Expedited drivers to local & out of state locations; Dispersed drivers to on site specified doors; Researched drivers' locations using improved GPS software.  
  • Demonstrated effective record keeping of inbound & outbound trailer logs; Created & maintained secondary scans; Improved daily physical yard check, verifying trailer location & size accuracy.
Johnson Electric Import/Export Sales Coordinator 05/2012 to 08/2012
  • Negotiated as an international logistics liaison for 'big name' companies like Excel Dryer & Snap-On; Accomplished independent ordering, importing & distribution of JE motors from China.
  • Prepared & maintained detailed master customer records daily using Microsoft Excel software to fulfill & increase monthly rolling sales goals; Resolved calendar management for each client.
  • Created all shipment documentation per international importing for clients; Prepared invoices; Reduced client's concerns through proven efficiency.
Eastern CT State University Secretarial/Administrative Support 01/2008 to 12/2010
  • Developed effective instruments to provide customer support in high volume atmospheres.
  • Compiled & tracked building's data while using computer software to generate reports & information about events in the facility.
  • Supported a plethora of guests with solving problems while providing staffing support to coexisting staff for various campus activities; Improved customer service standards.
Neighborhood Dance Studios
Dancerz Loft
This resume is created in 7 minutes.
Results-focused management professional successful in strategic planning and operational process improvement. Remains calm and poised even in high-pressure situations. Committed to cost-effective management of resources with proven ability to develop a culture of accountability.
Package Dispatch Supervisor 06/2017 to Current UPS Palatine, IL

Analyze and plan the daily package dispatch to ensure timely and proficient service performance and streamlined routes.

Review and analyze data (e.g. stop and volume trends, cost per piece, missed pieces, service failures) to identify dispatch trends.

Promote new package flow technology implementation such as Preload Assist System and ORION mileage optimization to achieve cost, safety, and service objectives.

Comprehensive Health & Safety Process Supervisor 02/2014 to 06/2017 UPS Palatine, IL

Ensured the implementation and execution of CHSP processes by providing a framework for employees and Health & Safety Committees to be engaged, challenged, and motivated to recognize and reduce risk to prevent injuries and auto crashes and to live healthy lifestyles.

Assisted and investigated all OSHA complaints in my Division.

Acted as the lead coordinator for and participated in internal Comprehensive Safety Risk Assessment audits.

Headed up QVA training for the Package management team in the Illinois Metro Package Division.
On-Road Supervisor 09/2011 to 02/2014 UPS Palatine, IL

Supervised the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements.

Encouraged sales lead participation through maintaining mutually beneficial customer relationships.

Rolled out a successful initial implementation of ORION in the Illinois District.
Preload Supervisor 05/2008 to 09/2011 UPS Palatine, IL

Planned, delegated, and reviewed the day to day activities of the preload operations.

Worked with hourly and management staff and collaborated with support functions to address process, safety, staffing, training, and disciplinary issues.

Education and Training
Bachelor of Arts: Psychology 2009 University of Illinois at Chicago Chicago, IL, USA Minor in Economics 
  • Operations management
  • Staff training
  • Computer-savvy
  • Process improvement strategies
  • Microsoft Office Suite expert
  • Performance tracking and evaluation
  • Exceptional time management skills
  • Strong communicator
  • OSHA regulations
  • HAZMAT knowledge
This resume is created in 7 minutes.
Currently sell digital and home security services over the phone for Ivox Solutions in Port Saint Lucie, Florida.  Promoted to their elite team and skilled to take calls from their two largest accounts after 3 months of perfect attendance and high sales performance.  Gained 5 years of customer service experience for an answering service, receiving and dispatching messages for over 200 businesses.  Ran the local dispatch operation for a large steel transportation company in Ohio.  
  • Customer service
  • Punctuality 
  • Sales 
  • Time management
  • Microsoft word
  • Excel
  • Work ethic
  • Fast learner
IVox Solutions July 2017 to Current Telephone Sales Agent
Port St. Lucie, FL
Promoted after 3 months for perfect attendance, exceptional customer service, and sales performance.  Skilled to take calls for their two largest accounts.
Jaro Transportation Services Inc April 2013 to June 2017 Dispatch Supervisor
Warren, OH
Led a fleet of 20 owner operators/company trucks.  Communicated daily with over 30 companies to obtain freight and managed the drivers to insure freight was picked up and delivered on time for our customers.
Niles Executive Answering Services May 2012 to May 2017 Telephone Service Rep
Niles, OH
Responsible for professionally and accurately dispatching messages for over 200 businesses.
Education and Training
Kent State University Advertising Kent, OH, U.S. Acquired senior level credits for an associates degree in Advertising.  Intend to finish degree taking online courses this year.
Activities and Honors
National Association of Sales Professionals
This resume is created in 7 minutes.

Loyal, committed, and dedicated public safety employee. Excellent customer service, interpersonal, written and verbal skills. The ability to lead, train, multi-task, work independently, and be a valuable part of any team. Demonstrated ability to work under stressful situations. Seeking a leadership and training position to excel while giving my best to an employer.

Licenses and certificates
  • B.S. Elementary Education
  • EMT
  • APCO Basic Telecommunicator Instructor
  • CPR/First Responder Instructor
  • EMD QA/QI Certification
  • 911 Liaison
  • Back-up CJIS Representative
Acton Police Department July 2015 to Current Dispatch Supervisor
Acton, MA
Manage operations of combined Public Safety Communication Center - plan, organize, supervise, schedule, assign work, dispatch, evaluate performance, provide leadership, train, EMD QA/QI, 911 Liaison, and back-up CJIS Representative; Instruct CPR/First Responder Classes; Attend professional Development Training. 
Bolton Ambulance January 2007 to Current EMT/Scheduler
Bolton, MA

Respond to emergency calls to provide immediate emergency care to the critically ill and injured, and transport patients to appropriate medical facilities; Determine the nature and extent of illness or injury and establish the priority of medical care; Report verbal and written reports of patient care and transport; attend continuing education and refresher training programs Schedule per diem shifts. Instruct CPR classes.

Bolton Police Department March 1991 to June 2015 Training Coordinator/Dispatcher
Bolton, MA

Answer multiple 911 and business lines; Answer and prioritize calls for proper responses; Dispatch public safety personnel and apparatus; Monitor public safety radios; Make decisions and judgments under stressful situations; Document information; Search, enter, and print data; Prepare documents for Clerk Hearings; Assist citizens; Perform related duties as required; Instruct CPR/First Responder Classes;  Oversee EMD, perform QA/QI, remedial training, report to EMD Oversight Committee;  Attend Professional Development training.

Lancaster Public Schools September 1985 to June 1991 Teacher
Lancaster, MA

Prepare lesson plans; Help students develop skills and knowledge consistent with frameworks and curriculum; Create and maintain a classroom that promotes self-esteem and learning; Use a variety of instructional and behavioral strategies and materials to meet objectives and the various needs and abilities of students; Communicate academic and behavioral progress to parents; Attend In-Service and Professional Development Training; Maintain Progress Reports and records.

Atlantic Union College Bachelor of Science: Elementary Education

Departmental Honors

Emphasis in Social Studies