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High-energy ambitious Operations Manager successful in building and motivating dynamic teams during complex situations. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Extremely driven to improve morale, increase retention and improve productivity. Experience in human resources, inventory control, warehouse management and fleet management. Successful 8 year career in supply chain management.
As a Distribution Supervisor, I supervised all areas of the operation within the dry grocery, perishable, and salvage departments. I oversaw two different third party companies that work along side UIW union associates. I was moved into the vacation relief/flow control position as result of outstanding performance and warehouse knowledge. I helped to develop several ASP's that have been promoted to the role of supervisors and managers. I improved the receiving operation on two different shifts by building relationships with senior associates and holding all associates accountable. I held weekly huddles with different groups about company expectations, work performance, safety, and general information associated with benefits and work life balance events. Assisted Trolley during site start up. At the GLRDC I was successful because of dedicated employees that demonstrated discretionary effort an I truly enjoyed working at the GLRDC.
As a member of the Inventory Control Department, I worked on the internal auditing of all items and locations within the GLRDC to insure proper product counts. I investigated all problems and concerns from GO, corporate buyers, and store management dealing with product inaccuracies, recalls, physical and clerical errors. I helped to improve the receiving process by re-slotting items to decrease the number of breakdowns of incoming freight to improve Inbound Process Efficiency. During this role I gained valuable knowledge of the inbound operation along with a great understanding of Kroger warehouse computer systems.
As a member of the United Industrial Workers, I selected pre-placed orders for all Kroger stores in the Ohio and Michigan Divisions. I worked in all facets of the operations (assembly, receiving, shipping, and salvage). Achieved performance based bonuses weekly for surpassing production requirements. During this role I learned all aspects of hourly duties at the warehouse and participated in BBS.
Accomplished at utilizing strong operational and logistics knowledge to improve efficiencies, increase productivity, with emphasis on quality and safety.
Results driven, customer focused leader with strong sense of company loyalty and record of success for building cohesive teams and reducing costs.
Increased output by 25% per employee by using directive and coaching leadership styles.
Increased employee engagement scores by 15% over last years results.
In charge of leading warehouse operations as it applies to order fulfillment, packing, and shipment of material to various customers.
Demonstrating management experience, leadership capabilities, and excellent communications, presentation, and team building skills.
Delivering on company goals and metrics by variety of coaching styles, and continuous improvement ideals.
Managed all packaging operations, including supply inventory control with up to 200 employees for Mossville Campus 2nd shift (4 buildings)
Responsible for scheduling work while simultaneously managing inventory, expediting orders, processing paperwork, and handling customer service.
Planned daily workload based on available labor, adjusting priorities according to staff ability levels and work volumes.
Managed safety awareness of departments and equipment to identify operational inefficiencies/safety hazards.
Identified process improvement needs by analyzing daily/weekly/monthly/yearly performance records.
Oversaw paint facility with one mile line capability with twin paint booths (both liquid and powder coatings) with a load bar capacity of 280, 250 foot bake oven, and a 5 stage part washing system.
Assisted in Bonded warehouse, ensuring proper releasing of material through customs before processing.
Supervised processing lines including safecote, blue grease, paint, cylinder liners, and wood pack operations with up to 85 employees on all 3 shifts.
Responsible for receiving, shipping, and processing material within 5 days of receipt.
Exceeded customer quality expectations of 15 errors per 10,000 lines shipped in standard.
Seek to work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. Obtain a position that will provide me the ability to apply my work experience to a growing industry. Look forward to working with a company that promotes quality products and services; and provides me with the opportunity to meet and exceed the company's .
19 years of experience providing customer/client support. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
Answer customers' questions, and provide information on procedures or policies. Bag, box, wrap, or gift-wrap merchandise. Compute and record totals of transactions. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Issue receipts, refunds, credits, or change due to customers. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Process merchandise returns and exchanges. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Request information or assistance using paging systems. Resolve customer complaints. Sort, count, and wrap currency and coins. Calculate total payments received during a time period, and reconcile this with total sales. Compile and maintain non-monetary reports and records. Stock shelves, and mark prices on shelves and items.
Manage team members to execute distribution operations within deadlines. Oversee daily activities of team members and provide assistances whenever needed. Perform resource allocation and workload assignment as per project needs. Assist in recruitment, promotion, retention and termination activities. Assist in receiving, storing, rotating and handling products in warehouses. Maintain documentations for products received and shipped. Coordinate deliveries of materials as per company policies and customer demands. Monitor and track the status of products shipped.Address customer queries promptly and ensure customer satisfaction. Inform customers about their shipping status and delays if any. Conduct trainings to new hires when required. Review team performances and provide feedback for improvements.
Conducted retail activities of business operations in Dubai and Nigeria. Performed duties such as preparing business strategies, buying merchandise, managing inventory, implementing marketing activities, fulfilling orders, and balancing financial records.
Comprehend the theories and practices of business, accounting, management, marketing, and economics as taught on the graduate level
apply these theories and practices to decision making, problem-solving, and managing strategically in business and nonprofit organizations analyze problems and challenges facing businesses construct feasible and practical models and strategies to meet those problems and challenges, evaluate the effectiveness and success of those strategies, and employ leadership and team-building skills to effectively attain those strategies.
Business theory,Business law and ethics, Economics, Entrepreneurship, fundamentals, E-business, Project management, Budget development, Human resource management, and Consumer behavior