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A dedicated, self-motivated employee with over 20 years of experience in customer service, training, management and sales analytics.  Proficient at multi-taking, project management and problem solving.  I am seeking a career in a fast-paced, collaborative environment in which I can use my collective skills to drive positive change throughout an organization.
  • Managed and supervised teams of 5 to 45 people from sales, production, and distribution personnel and ensured work demands were completed accurately and on time
  • Created comprehensive training materials and reports for workmates to accomplish tasks and inform of essential company subjects
  • Planned, organized and facilitated department meetings
  • Administered new subdivisions within retail construction, partnering with vendors to provide product training for district employees and customers as necessary​
  • Extensive written and oral communication experience derived from presentations to colleagues and management
  • Proficient in various software applications, including Microsoft Word, Excel, and PowerPoint​​
Awarded one of forty for a full scholarship to The University of Phoenix to complete my Masters program (3,500 applicants)
Dooney & Bourke October 2016 to Current Key Holder / Customer Service
Carlsbad, CA
  • Assisting managers with the opening and closing responsibilities of the store including securing cash registers and communicating with the corporate office daily
  • Ensuring customers have a pleasant experience with exceptional client services such as listening and reacting to customer's needs or complaints, up-selling and keeping current with product knowledge of the store and store layout
  • Maintaining the store's appearance by cleaning, stocking, signage, and merchandising accordingly to company guidelines
  • Responsible for communicating all sales goals, new business policies, new product arrivals, and changes to the store layout to all co-workers
  • Personally and supervise customer's orders via phone and email to ensure proper product, shipping, and product has successfully shipped to the customer

Full-Time Care Giver for Parent March 2016 to July 2016 Primary Care Giver to Terminal Mother
Oceanside, CA
Thermo Fisher Scientific Inc. August 2015 to March 2016 Sr. Associate Marketing Specialist
Carlsbad, CA
  • Supported various projects within North America Regional Marketing Operations
  • Management of the fulfillment vendor, JACK. Compiled monthly metrics for review, managing inventory, and being the point of person for the sales of channel support
  • Marketing and sales promotion fulfillment which included compiling all promotion requirements and validating customer's orders, worked with the vendors and promotional owners to complete fulfillment and handling of all goods to customers
  • Facilitated monthly meetings for marketing and sales promotion management. Supported the team in processing promotion requests, compiled information for internal monthly review meetings, and updated all channels on current promotions. 
Rocket Farms Inc. August 2015 to December 2015 Procurement Speicialist
Vista, CA
  • Reported directly to VP with various reports, compiling requests for materials; reviewed orders to determine product types and quantities required to meet the demands and prepared and processed purchase orders for accuracy and completeness 
  • Assisted as the main point of contact and responsible for developing and maintaining highly effective partnerships with vendors
  • Organized, updated, and retained vendor and product information files and purchase order records
  • Oversaw specialty projects for high demand customers by visiting vendors, reviewing their operations, and quality control
Kendal Merchandising Analyst May 2011 to August 2015 Costco Allocations Analyst
Carlsbad, CA
  • Lead cross-functional communication mechanisms to ensure alignment across all parts of the supply chain
  • Interpreted real-time data from various sources to forecast sales trends and ensure appropriate product availability for 22 high volume Costco stores in the Los Angeles district
  • Utilized several software packages to enter orders and oversee accurate and timely delivery of product
  • Partnered with multiple District Managers to review store allocations and adjust inventory accordingly
Coach Transportation Group February 2011 to March 2011 Administrative Assistant / Dispatcher
Vista, CA
  • Answered client calls and dispatched drivers to clients' point of pick up
  • Maintained driver records and reviewed for compliance
  • Assisted in administrative work including: payroll, data entry, filing, and first level customer support
Altman Specialty Plants January 2008 to October 2010 Assistant National Account Managaer
Vista, CA
  • Maintained daily communication to over 35 sales representatives
  • Monitored sales in over 200 Target stores nationwide
  • Succeeded in writing store orders ranging from $12,000 to $500,00 for optimal sales, while reviewing sales history, sales plan, product availability, and logistics
  • Supervised projects within the Target sales team to ensure store-specific issues were resolved satisfactorily and on time
  • Operated three local stores as a sales team member while meeting the demands of the Assistant National Account Manager position
Altman Specialty Plants - continued January 2005 to December 2007 Availability Manager
Vista, CA
  • Oversaw and maintained quality control of several hundred assorted crops on over 400 acres in multiple cities
  • Facilited weekly meetings and communicated regularly on the condition of crops to key account managers and offered suggestions to promote sales on over 150 different SKUs
  • Corresponded within different divisions to ensure consistent flow of quality and product were being handled correctly
Altman Specialty Plants - continued November 2002 to December 2004 Customer Service and Distribution Supervisor
Vista, CA
  • Supervised a team of 5 customer service associates and up to 35 class C drivers at any given time
  • Ensured orders, reports, and routes were completed, accurate, and sent out as scheduled
  • Managed calls entering into the customer service call center while handling distribution calls from scenarios such as delivery issues, broken down trucks, accidents, and upset customers and drivers
The Home Depot March 1994 to October 2002 Customer Service / Department Supervisor
Oceanside, CA
  • Supervised multiple departments, including: Front End, Special Order Desk, Flooring, Design Center, and New Associate Trainer
  • Managed teams of between 5 to 45 customer service associates
  • Gained experience in multi-tasking in a fast paced environment while meeting the needs of multiple customer requests
University of Phoenix 2018 Project Management: Master of Business Management San Diego, CA, USA Currently attending classes and expect to graduate in 2018
University of Phoenix 2015 Bachelor of Arts: Business Management San Marcos, CA, USA
Mira Costa Community College 1995 Associate of Arts: General Education Oceanside, CA, USA

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Professional Summary
Results-oriented professional with more than 15 years of progressive accomplishments in distribution
Dependable achiever, with ability to support complex, deadline-driven objectives
  • Shipping
  • Management
  • Consultant
  • Detail Oriented
  • Inventory
  • Mail Sorter
  • Receiving
  • Market Analysis
  • Customer Service
  • Trainer
  • Scheduler
  • USPS
Work History
Distribution Supervisor 06/2011 to 11/2011
Aramark Uniforms Orlando, FL
  • Directed in-bound and out-bound inventories of merchandise, equipment and supplies to ensure efficient storage and utilization of product.
  • Tracked, reconciled, and ordered product inventories to effectively manage out-of-stocks, out-of-date product and weeks-on-hand to fulfill client needs.
  • Communicated with affected managers and front line personnel regarding any voids, delays or other product changes that may affect a client delivery as well as to discuss alternative product needs where required to meet client demand.
  • Participated in hiring process for warehouse team.
  • Monitored workflow and ensure proper inventories are pulled for daily routes.
Mail Handler/Clerk 12/2008 to 10/2010
United States Postal Service Orlando, FL
Manager 05/2004 to 11/2008
National Distribution Services Orlando, FL
  • Organization and management of routes, market analysis, market consultation.
  • Marketing publishing of magazine.
  • Customer service, market set up.
  • Sales.
  • Event coordinator, Merchandiser.
  • Development of Supervisor and Route Merchandisers, Supervision.
Regional Distribution Manager 08/2002 to 05/2004
Network Communications Inc Orlando, FL
  • Route development and management, market analysis.
  • Management of routes and route managers.
  • Date entry, market review, new market development.
  • Sales.
  • A/R/ and payroll.
Operations Manager 12/2000 to 02/2002
Distributech Ft. Lauderdale, FL
  • Route management.
  • Supervision of route managers.
  • Date entry, route development.
  • Training and development of staff.
  • Employee scheduling.
  • Inventory.
Courses in Business Administration, Accounting and Management: 1995 Interamerican University of PR - San German, PR

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Results driven manager offering experience in logistics, distribution, transportation and driver management, inbound and outbound processes, labor management, P&L, customer focus and conflict resolution. History of optimizing warehouse throughput and improving inventory management. Team player who works well independently. Strong organization, time management, and leadership skills. Outgoing, confident personality with a focus on team development and building relationships. Strong rapport with internal and external customers. Proficient in Microsoft office and multiple WMS such as Catalyst, Oracle, Eclipse, and Trend. At American Seaway Foods, versatile in Manhattan and Oracle Transportation Management.

  • Strategic planning
  • Procedure development
  • Cost reduction and containment
  • Process improvement strategies
  • Personable
  • Team building
  • Relationship building
  • Staff development
  • Analytical
Supply Chain Manager 06/2015 to 01/2017 PepsiCo Elyria, OH
  • Mentor, train, and coach seasonal help and new team members.
  • AIB leader and process owner for Elyria facility overseeing improving food sanitation practices.
  • Redesigned outbound process to improve overall warehouse efficiency.
  • Increased warehouse team productivity from 117cph YTD in 2015 to 144cph YTD in 2016. This represents and increase of 19 percent.
  • Manage team members attendance and process discipline as needed.
  • Focus on providing improved safety culture resulting in improvement in accidents and near misses.
  • Responsible for all weekly/monthly safety training and meetings.
  • Development of new checker/auditor to ensure future success within PepsiCo.
  • Work closely with sales team to guarantee follow through on route changes and add on orders for customer satisfaction.
  • IVES certified trainer in counterbalance forklifts and powered industrial pallet jacks.
  • Reduction of team overtime to meet expectations.
Distribution Manager 09/2007 to 05/2015 American Seaway Foods Bedford Heights, OH
  • Responsible for day to day management of up to 125 team members, including supervision, support, and union.
  • Experience in both Grocery (750,00 sq. ft.) and Perishable (200,000 sq. ft) and in all operational functions including inbound, outbound, replenishment and inventory.
  • Focused on internal and external customer service, which includes building and developing relationships with several retail stores.
  • Energized damage reduction program resulting in record low damage and increased team member awareness.
  • Responsible for 6S program. Includes monitoring team member suggestions, follow up, and implementation of new ideas. Introduced Tamarkin Company to 6S in 2012.
  • Led safety committee and assisted redesigning format for better team member interaction.
  • Assisted Green initiative, increasing recycling efforts and composting.
  • Developed or assisted development of many SOP's from safety to sanitation.
  • Redesigned new hire progression, improving feedback and monitoring.
  • Redesigned inbound receiving schedules, in Grocery and Perishable, to even flow throughout the day and week.
  • Led successful transition to 5 day inbound on third shift through proper planning, organizing and communication. This equaled 1.5 million dollars in savings over a 2 year plan.
  • Mentored, coached and trained all new hire supervision, support, and union team members.
Branch Manager 09/2005 to 07/2007 HD Supply Bluffton, SC
  • Accountable for day to day operation of two separate retail supply/warehouse which included labor planning, inventory management, cost control, fleet maintenance, and federal, state, and SOX guidelines.
  • Involved in successful startup of distribution facility integrating two multi million dollar corporations including a reset and transition to different warehouse management systems.
  • Manage and report daily sales, compiling reports on budget vs. forecast. This included operational efficiency, labor ratio, transportation cost, and and safety related information.
  • Restructured logistical routing increasing availability of backhaul vendor delivery resulting in estimated savings of $30,000.
  • Regional Safety chair covering coastal Carolina and Savannah, GA area. Responsible for 8 branches. Included review of training programs, work related injuries, and OSHA compliance.
Distribution Supervisor 08/1997 to 09/2005 True Value Company Harvard, IL
  • Supervised over 50 union team members in all areas of operations. Responsible for pick and pack of 20,000 to 30,000 orders daily.
  • Awarded for 99.96 on time dispatch percentage in 2004.
  • Successful implementation of quality improvement program.
  • Led over 6,000 dispatches a year covering 500 retail stores in four Midwestern states.
  • Eliminated or combined pick sections reducing total warehouse areas from 22 to 14. Measured increase in overall cube, productivity, and quality.
  • Participated in union negotiations and grievance management.
  • Interviewed and screened potential warehouse team members.
  • Evaluated team member performance and initiated monthly feedbacks.
High School Diploma Cumberland High School Toledo, IL
Training and Awards
  • Dale Carnegie Leadership Training - Award of Excellence, 2002
  • Dimensions Development Training (DDI) 2002, 2009
  • Take Care of your Future with a Confident, Assertive Attitude - Dale Carnegie, 2004.
  • True Value University - Most Valuable Player, 2004
  • True Value University - Best Creative Talent, 2004
  • Pinnacle Award, True Value, Top Shipping Department, 2004

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Professional Summary
Dependable Distribution Manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
  • Supply chain and resource management
  • Safety-conscious
  • Quality management systems knowledge
  • Proficient in MS Office
  • DOT regulations
  • Forecasting
  • AS/400 experience
  • Basic mathematical aptitude
  • Commercial driving expertise
  • Defensive driver training
Work History
Distribution Manager , 08/2002 to Current
Coca-Cola Refreshments Capitol Heights, MD
  • Established long-term internal and external customer relationships through prompt and courteous service.
  • Forecasted manpower requirements based on daily workload and company targets.
  • Identified and implemented supply chain improvement opportunities such as night deliveries for 7Eleven.
  • Assisted with development of business case to convert small distribution center to a dry warehouse.
  • Planning community service opportunities for the distribution center and gathering volunteers to participate. 
Distribution Supervisor, 10/1999 to 07/2002
Coca-Cola Enterprises, Inc Capitol Heights, MD
  • Established long-term customer relationships through prompt and courteous service.
  • Tracked time spent on assignments each day for productivity reporting.
Merchandising Supervisor, 01/1999 to 09/1999
Coca-Cola Enterprises, Inc Capitol Heights, MD
  • Established strong vendor relationships to maintain and support the business.
  • Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
  • Worked with project lead and peers on the implementation of blackberry phones to be used by merchandisers.
Account Manager, 08/1997 to 12/1998
Coca-Cola Enterprises, Inc Capitol Heights, MD
  • Built client relationships by acting as the liaison between the customer service and sales teams.
  • Contacted regular and prospective customers to explain product features and solicit orders.
Driver Merchandiser, 11/1996 to 07/1997
Coca-Cola Enterprises, Inc Capitol Heights, MD
  • Transported deliveries locally.
  • Maintained a daily, legible DOT log book and submitted corresponding documents.
  • Inspected the truck for defects and safe operating condition before, during and after trips.
  • Established and maintained excellent customer relationships.
Owner/Operator, 03/1988 to 10/1996
H & R Trucking Company, Inc Dover, DE
  • Transported deliveries locally and over the road.
  • Maintained a daily, legible DOT log book and submitted corresponding documents.
  • Completed basic maintenance such as minor repairs to keep vehicle neat and running properly.
Hull Maintenance Technician, 03/1984 to 05/1993
United States Navy Norfolk, VA
  • Trained in the use of tear gas and explosives.
  • Performed as a fire team member during situational training exercises and drills.
  • Tended multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming and spinning machines.
  • Planned and laid out work from sketches, drawings, specifications and work orders.
High School Diploma: 1983
Dover High School - Dover, DE