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Professional Summary
Dependable Distribution Manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
Skills
  • Supply chain and resource management
  • Safety-conscious
  • Quality management systems knowledge
  • Proficient in MS Office
  • DOT regulations
  • Forecasting
  • AS/400 experience
  • Basic mathematical aptitude
  • Commercial driving expertise
  • Defensive driver training
Work History
Distribution Manager , 08/2002 to Current
Coca-Cola Refreshments Capitol Heights, MD
  • Established long-term internal and external customer relationships through prompt and courteous service.
  • Forecasted manpower requirements based on daily workload and company targets.
  • Identified and implemented supply chain improvement opportunities such as night deliveries for 7Eleven.
  • Assisted with development of business case to convert small distribution center to a dry warehouse.
  • Planning community service opportunities for the distribution center and gathering volunteers to participate. 
Distribution Supervisor, 10/1999 to 07/2002
Coca-Cola Enterprises, Inc Capitol Heights, MD
  • Established long-term customer relationships through prompt and courteous service.
  • Tracked time spent on assignments each day for productivity reporting.
Merchandising Supervisor, 01/1999 to 09/1999
Coca-Cola Enterprises, Inc Capitol Heights, MD
  • Established strong vendor relationships to maintain and support the business.
  • Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
  • Worked with project lead and peers on the implementation of blackberry phones to be used by merchandisers.
Account Manager, 08/1997 to 12/1998
Coca-Cola Enterprises, Inc Capitol Heights, MD
  • Built client relationships by acting as the liaison between the customer service and sales teams.
  • Contacted regular and prospective customers to explain product features and solicit orders.
Driver Merchandiser, 11/1996 to 07/1997
Coca-Cola Enterprises, Inc Capitol Heights, MD
  • Transported deliveries locally.
  • Maintained a daily, legible DOT log book and submitted corresponding documents.
  • Inspected the truck for defects and safe operating condition before, during and after trips.
  • Established and maintained excellent customer relationships.
Owner/Operator, 03/1988 to 10/1996
H & R Trucking Company, Inc Dover, DE
  • Transported deliveries locally and over the road.
  • Maintained a daily, legible DOT log book and submitted corresponding documents.
  • Completed basic maintenance such as minor repairs to keep vehicle neat and running properly.
Hull Maintenance Technician, 03/1984 to 05/1993
United States Navy Norfolk, VA
  • Trained in the use of tear gas and explosives.
  • Performed as a fire team member during situational training exercises and drills.
  • Tended multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming and spinning machines.
  • Planned and laid out work from sketches, drawings, specifications and work orders.
Education
High School Diploma: 1983
Dover High School - Dover, DE
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Professional Summary

High-energy ambitious Operations Manager successful in building and motivating dynamic teams during complex situations. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Extremely driven to improve morale, increase retention and improve productivity.  Experience in human resources, inventory control, warehouse management and fleet management. Successful 8 year career in supply chain management.

Career Accomplishments
  • Managed 90 stranded associates at the Houston DC for 3 days during Hurricane Harvey
  • Became one of the agents of change to help push the Houston DC towards modernization
  • Project Manager for Voice and WIN roll outs at the Houston DC
  • Oversaw New Hire Program that qualified 61 FT associates in a calender year (site record)
  • Certified Logistics Plus and Performance Based Coaching Facilitator
  • Assisted CFC as White Hat Inbound Support during site startup
  • Assisted Trolley as White Hat Support during initial site startup working with 3PL associates
Skill Areas
  • Logistics operation management
  • Employee engagement
  • Union relations
  • Budget management
  • Crisis management
  • Strategic planning
  • Training and development
  • Team building
Professional Experience
Operations Manager 10/2016 to Current Kroger Co. Houston DC Houston, Texas I manage and monitor all supply chain and logistics functions for the Kroger Company at the Houston DC. I have 10 supervisors 4 ASP's and roughly 160 ascots that report to me. I am responsible for all Safety, HR, payroll, departmental budgets, OT%, bid structures, LP, BRI, and all other operational, corporate and cold chain compliance duties and functions for the PM operation. I oversaw the development and launch of Voicelink at the Houston DC. Designed training process for technology upgrades and process improvements such as Voicepick for hourly, clerical, and salary associates. Identified inefficiencies and made recommendations for process improvements with retention, departmental averages, PDT's, OT reduction. Communicate all emergencies, delays due to weather and carrier schedule changes to stores and senior leadership. Resolve problems for customers, warehouses and carriers. Coach and mentor 160 associates by offering constructive feedback and taking interest in their long-term career growth. Managed all needs of the associates stranded at the DC during Hurricane Harvey while not losing any Kroger product for 3 days while the building was takeing on water.
Human Resource Supervisor 01/2016 to 09/2016 Kroger Co. Houston DC Houston, Texas As the HR Supervisor, I assisted the HR Manager in all HR generalist related activities. I revitalized the training program and achieved record high head counts and associates qualified to full time status which helped increase WTW. Delivered unseen engagement which led to a site high associate insight survey.  Held company-wide town hall meetings to convey updates. Maintained compliance with all local, state and federal laws, as well as established organizational standards with I9's and WOTC's. Developed hiring and recruitment policies for 550 employee site. Oversaw job fairs to bring in local talent for long term and seasonal positions. Devised training programs for new and existing employees during the technology upgrade to the Voicelink System. Worked with department managers to assess staffing needs for hourly and salary positions. Assisted the CFC during site start up. Site Project Manager for WIN and Voicelink installation.  

Distribution Supervisor 06/2012 to 12/2015 Kroger Co. Great Lakes Region DC Delaware, Ohio

As a Distribution Supervisor, I supervised all areas of the operation within the dry grocery, perishable, and salvage departments. I oversaw two different third party companies that work along side UIW union associates. I was moved into the vacation relief/flow control position as result of outstanding performance and warehouse knowledge. I helped to develop several ASP's that have been promoted to the role of supervisors and managers. I improved the receiving operation on two different shifts by building relationships with senior associates and holding all associates accountable. I held weekly huddles with different groups about company expectations, work performance, safety, and general information associated with benefits and work life balance events. Assisted Trolley during site start up. At the GLRDC I was successful because of dedicated employees that demonstrated discretionary effort an I truly enjoyed working at the GLRDC.

ASP/Inventory Control 06/2011 to 06/2012 Kroger Co. Great Lakes Region DC Delaware, Ohio

As a member of the Inventory Control Department, I worked on the internal auditing of all items and locations within the GLRDC to insure proper product counts. I investigated all problems and concerns from GO, corporate buyers, and store management dealing with product inaccuracies, recalls, physical and clerical errors. I helped to improve the receiving process by re-slotting items to decrease the number of breakdowns of incoming freight to improve Inbound Process Efficiency. During this role I gained valuable knowledge of the inbound operation along with a great understanding of Kroger warehouse computer systems.

Order Worker 05/2010 to 06/2011 Kroger Co. Great Lakes Region DC Delaware, Ohio

As a member of the United Industrial Workers, I selected pre-placed orders for all Kroger stores in the Ohio and Michigan Divisions. I worked in all facets of the operations (assembly, receiving, shipping, and salvage). Achieved performance based bonuses weekly for surpassing production requirements. During this role I learned all aspects of hourly duties at the warehouse and participated in BBS.

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Summary

Accomplished at utilizing strong operational and logistics knowledge to improve efficiencies, increase productivity, with emphasis on quality and safety.

Results driven, customer focused leader with strong sense of company loyalty and record of success for building cohesive teams and reducing costs.

Highlights
  • Strategic planning
  • Personable
  • Team building
  • Multi-site operations
  • Process improvement strategies
  • Multi-unit operations management
Accomplishments

Increased output by 25% per employee by using directive and coaching leadership styles.

Increased employee engagement scores by 15% over last years results.

Experience
Distribution Supervisor
May 2013 to Current
Caterpillar Morton, IL

In charge of leading warehouse operations as it applies to order fulfillment, packing, and shipment of material to various customers.

Demonstrating management experience, leadership capabilities, and excellent communications, presentation, and team building skills.

Delivering on company goals and metrics by variety of coaching styles, and continuous improvement ideals.

Operations Manager
September 2000 to March 2013
SC2 Peoria, IL

Managed all packaging operations, including supply inventory control with up to 200 employees for Mossville Campus 2nd shift (4 buildings)

Responsible for scheduling work while simultaneously managing inventory, expediting orders, processing paperwork, and handling customer service.

Planned daily workload based on available labor, adjusting priorities according to staff ability levels and work volumes.

Managed safety awareness of departments and equipment to identify operational inefficiencies/safety hazards.

Identified process improvement needs by analyzing daily/weekly/monthly/yearly performance records.

Oversaw paint facility with one mile line capability with twin paint booths (both liquid and powder coatings) with a load bar capacity of 280, 250 foot bake oven, and a 5 stage part washing system.

Assisted in Bonded warehouse, ensuring proper releasing of material through customs before processing.

Processing Supervisor
October 1987 to September 2000
ITI Peoria, IL

Supervised processing lines including safecote, blue grease, paint, cylinder liners, and wood pack operations with up to 85 employees on all 3 shifts.

Responsible for receiving, shipping, and processing material within 5 days of receipt.

Exceeded customer quality expectations of 15 errors per 10,000 lines shipped in standard.

Education
High School Diploma : General IVC Chillicothe, IL, USA
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Summary

Seek to work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. Obtain a position that will provide me the ability to apply my work experience to a growing industry. Look forward to working with a company that promotes quality products and services; and provides me with the opportunity to meet and exceed the company's .

Highlights
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Large cash/check deposits expert
  • Store maintenance ability
  • Inventory control familiarity
  • Customer service expert
  • Spreadsheet management

  • Invoice processing
  • Adaptive team player
  • Visual merchandising proficiency
  • Opening/closing procedures
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Computer-savvy
  • Resourceful
  • Advanced clerical knowledge
  • Filing and data archiving
Accomplishments

19 years of experience providing customer/client support. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

Experience
June 2012 to Current
Walmart Lawrenceville, GA Cashier

Answer customers' questions, and provide information on procedures or policies. Bag, box, wrap, or gift-wrap merchandise. Compute and record totals of transactions. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Issue receipts, refunds, credits, or change due to customers. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Process merchandise returns and exchanges. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Request information or assistance using paging systems. Resolve customer complaints. Sort, count, and wrap currency and coins. Calculate total payments received during a time period, and reconcile this with total sales. Compile and maintain non-monetary reports and records. Stock shelves, and mark prices on shelves and items.


January 2004 to October 2009
Junique Nigeria Limited Company Benin City, Edo Distribution Supervisor

Manage team members to execute distribution operations within deadlines. Oversee daily activities of team members and provide assistances whenever needed. Perform resource allocation and workload assignment as per project needs. Assist in recruitment, promotion, retention and termination activities. Assist in receiving, storing, rotating and handling products in warehouses. Maintain documentations for products received and shipped. Coordinate deliveries of materials as per company policies and customer demands. Monitor and track the status of products shipped.Address customer queries promptly and ensure customer satisfaction. Inform customers about their shipping status and delays if any. Conduct trainings to new hires when required. Review team performances and provide feedback for improvements.

February 1996 to January 2004
Independent Merchant Benin City, Edo Merchant

Conducted retail activities of business operations in Dubai and Nigeria. Performed duties such as preparing business strategies, buying merchandise, managing inventory, implementing marketing activities, fulfilling orders, and balancing financial records.

Education
2004
University of Benin
Benin City, Edo, Nigeria

MBA

Comprehend the theories and practices of business, accounting, management, marketing, and economics as taught on the graduate level

apply these theories and practices to decision making, problem-solving, and managing strategically in business and nonprofit organizations analyze problems and challenges facing businesses construct feasible and practical models and strategies to meet those problems and challenges, evaluate the effectiveness and success of those strategies, and employ leadership and team-building skills to effectively attain those strategies.

1995
Delta State University
Abraka, Delta , Nigeria

BBA

Business theory,Business law and ethics, Economics, Entrepreneurship, fundamentals, E-business, Project management, Budget development, Human resource management, and Consumer behavior