Import Specialist resume examples

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Skillful Import Specialist resume

Keith Steele
Accomplishments
  • Millenium Club (2018)
  • Winners Circle (2015)
  • 138% to Quota YTD
Professional Summary

For the position of the Northwest, Ohio Major Account Manager, I will bring a hardworking, results-driven, successful persona to the role. My experience with major accounts across all verticals, developing relationships, and selling Verizon's entire portfolio of services will play a large part in my success in the position.

Skills
  • Strategic account management
  • Relationship building
  • B2B sales
  • Sales forecasting
  • Organized
  • Detail-oriented
Work History
Business Account Manager, 11/2017 to Current
VerizonColumbus, Ohio
  • Strategically managed  hundreds of accounts across from all different verticals 
  • Negotiated essential contract terms such as price,  volume and application on behalf of clients.
  • Maintained a clean funnel while continuously updating my forecast
  • Over 130% to quota in 2018 (Millenium Club) 
Business Account Specialist, 09/2017 to 11/2017
VerizonHilliard, Ohio
  • Successfully completed B2B training 
  • Sold majority of our product offerings (Fleet, MDM, Tabs, One talk, Etc)
  • Successfully maintained and updated funnel  
  • Saved 271 lines from switching to Sprint

  

Solutions Manager, 08/2015 to 09/2017
Verizon WirelessUpper Arlington, Ohio
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints. Interviewed job candidates and made hiring decisions
  • Hired, trained and evaluated personnel in sales
  • Led sales calls with team members to establish sales and customer retention goals
  • Store led district in KPIs in 10 out of 12 months in 2016
Solutions Specialist, 10/2013 to 08/2015
Verizon WirelessUpper Arlington, Ohio
  • Consistently hit and exceeded sales goals Identified and qualified customer needs, developed sales strategies and negotiated deals further grow my customer base
  • Make 5-10 calls daily to customers for opportunities to grow my personal customer base
  • 170% to quota in 2015 
Education
Associate of Arts: 2017
Ohio State University- Columbus State Community College - Columbus, OH
BBA: Business Administration, 2019
Ohio Dominican University - Columbus, OH
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Job-winning Import Specialist resume

ANNIE PEREZ
Skill Highlights
  • Excellent interpersonal and organizational skills
  • Superior oral and written communication skills.
  •  Ability to negotiate effectively.
  • Effectively manage and prioritize a multitude of time sensitive tasks.
  • Proficient in Microsoft Word, Excel, and Outlook. 
  • Social Media Facebook,Twitter, Instragram, and Yelp
  • Ability to collaborate with others and work independently to achieve goals.
  • Ability to navigate through multiple computer systems. 
  • Strong analytical skills with high attention to detail and accuracy.
  • Ability to achieve sales and service goals by providing excellent customer service 
  • Type 60+ WPM  
Work Experience
Collection and Recovery Specialist II Aug 2017 to Nov 2018
Bank of America Brea, CA
Make outbound and receive incoming calls from delinquent customers up to 180 days to establish repayment in full, repayment plans, or settlements in a contact center environment. 
Mitigate losses and negotiate payment arrangements by enrolling customers in short-term and long-term hardship programs.
Complete financial assessments to prevent further delinquency and find the best solution for the customer.
Customer Care Specialist Jul 2016 to Aug 2017
Nordstromrack.com | HauteLook Los Angeles, CA

Respond to heavy volume of live chat, calls and emails from customers.

Answer basic and complex inquiries about orders, returns, refunds, policies, and technical issues.

Exceed customer expectations by providing outstanding customer service and resolutions to irate customers.

Process customer financial adjustments accurately and efficiently.

Meet and exceed CSAT, quality monitoring, productivity, and adherence goals. 

Call Center Representative I Jul 2013 to Aug 2015
Union Pacific CA Employees Federal Credit Union Los Alamitos, CA
Answer high volume of incoming telephone calls in a prompt and efficient manner.
Process file maintenance, transfers, loan payments, check orders, stop payments, and order new debit cards.
Assist members with self-enrollment for online banking and E-statements
Assist members with troubleshooting online banking issues.
Process auto loan, personal loan, and credit card applications via telephone 
Assess the needs of customers and refer appropriate products and services
Assist customers with debit card and credit card fraud providing customers with necessary forms to dispute fraudulent transactions.
File Clerk Dec 2011 to Jul 2013
Union Pacific California Employees Federal Credit Union Los Alamitos, CA

Process, sort, and log incoming and outgoing mail to appropriate department.

Prepare, review, and organize account applications, loan documents, and miscellaneous documents into electronic document system and physical files.

Respond, log, and track authorized user requests for physical and electronic file and document retrieval.

Prepare records for off-site storage.

Process payoff checks and release titles.

Multi-task and constantly adjusting schedule according to business needs in a time sensitive environment.

Demonstrate attention to detail and accuracy, quick analysis, and resolution, and ability to prioritize tasks to determine escalation in order to meet audit requirements.Assisted periodically to special projects that included data or information research.

Education and Training
High School Diploma La Habra High School La Habra, CA
Associate of Arts, General Education 2019 Coastline Community College Fountain Valley, CA
CU Training CPD Online Annual Training: BSA and OFAC, Electronic Services, Business Communications, History of Credit Unions, Member Relations.
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Experienced Import Specialist resume

Robert Nelson
Professional Summary

IT professional seeking a position with room for advancement in a well established environment. Demonstrated success troubleshooting and resolving problems in high pressure deadline driven environments. Exhibits great decision making and communication skills needed to maintain operation in an organizations IT architecture and business needs.

Education
Bachelor of Science: Computer Science 2019 Troy University, Montgomery, AL Expected December 2019
Certifcations
CompTIA Security +

Technical Skills
  • Platforms - Windows 7, Windows 10, Macintosh, Linux
  • Networking - TCP/IP, Ethernet, VPN
  • Hardware- Dell, HP, Lenovo computers
  • Applications - Citrix, VMware, MS Office365, Adobe Acrobat, Adobe Reader, BMC Client Management, Trend Micro
  • Printers - Canon, HP, Xerox (Network, USB)
​​
Related Skills
Server Management, Cisco Umbrella, Cisco IronPort, Technical Support (phone, remotely, email and on-site), DNS, DHCP, LAN, WAN, Inventory Management, Vendor Relations
 
  Applications & Utilities
Windows(/7/8,10); Active Directory; MS Exchange; MSOffice; MS Outlook; MS PowerPoint, MS Excel, BMC Client Management; Norton Anti-Virus; Symantec Antivirus, Treat Advice, Knowbe4, Foortprints




Experience
Palomar Insurance Corporation Montgomery, AL IT Specialist III 03/2018 to Current
  • Experienced with VMware vSphere
  • Experienced creating new VM's and managing excising VM's in Citrix-DDC in our virtual environment
  • Great understanding of updating the master image (Vdisk) inside vSphere to deploy to both test or production environments 
  • Plan maintenance windows to patch servers, implement upgrades/updates to current image (Windows 7 Enterprise) in an virtual environment
  • Install and configure operating systems and other software and routinely test installed software for performance issues in an virtual environment
  • Responsible for creating phishing campaigns and deploying them quarterly to users for cybersecurity training purposes using Knowbe4.com
  • Work with all of the vendors for problem resolution for our environment
  • Provides 2nd and 3rd level end user support
  • Maintain all documentation including installation, configuration, troubleshooting, customer assistance, and/or training, and system requirements
  • Maintain security, backup, and redundancy strategies
  • Monitored multiple databases to keep track of all company inventory.
ServisFirst Bank Birmingham, AL Computer Analyst II 03/2016 to 03/2018
  • Help provide support for Local Area Network (LAN) and Wide Area Network (WAN)
  • Serves as admin for checkpoint firewall for Threat Prevention, whitelisting/blacklisting URL's for end users
  • Responsible for pushing the latest security patches to 500 + client devices and servers using Trend Micro and BMC Client Management.
  • Work daily with multiple outsourced 3rd party companies like FBS, FIS, Rightstar, Trend Micro, CNC Technology to troubleshoot issues with end users
  • Duties included testing, maintaining, and monitoring computer programs and systems, including coordinating the installation of new and updated applications.
  • Mange and troubleshoot roughly 30 virtual servers in our environment.
  • In depth knowledge of both Mitel and PBX phone systems
Lemak Sports Medicine Birmingham, AL Tier 1 Support Technician 12/2014 to 03/2016
  • Provided support to end users by resolving connectivity issues, mapping network drives, installing network printers, troubleshoot issues with DICOM Imaging & communication issues
  • Installed computers and phones for end users. Responsible for inventory management and ordering new equipment
  • Installed and managed QuickBooks and scanners for the Accounting Dept. (Canon CR190ii, Panini Vision X, Panini I Deal, Digital Check)
  • Created user accounts, email, membership groups, printers and scan folder on designated copiers
  • Managed and setup VoIP Phones (PBX)
Rosewood Group Montgomery, AL IT Support Specialist 04/2011 to 12/2014
  • Provided support for client's servers, computers, printers, cables and other equipment
  • Served as one of the primary contact for computer hardware and software problems, as well as network issues
  • Responds to all client requests for technical support by phone, email and on-site support (Ticket system)
  • Provided end user support for 50 different business accounts (Dentists, Law offices, Advertising Agency, Churches, United Way etc.)
  • Managed servers, computers, printers, surface pro, etc...

CompuTech PC Restored Deatsville, AL Computer Repair Specialist 02/2010 to 04/2013
Sole Proprietor for CompuTech PC Restored
 
  • Responsible for diagnosing, repairing and testing computer problems before returning them back to customers
  • Explained the problems in a clear and understandable way, and give customers options for repair
  • Installed and performed minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Oversaw the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
  • Build custom computers for customers
Ivy Creek Medical Wetumpka, AL Sales/Marketing Representative 02/2006 to 04/2012
  • Worked closely with physicians, case managers and nurses to identify the needs of their patients
  • Made recommendations for improving relations with referral sources and increasing referrals and develop strategies based on on-going analysis of pertinent information
  • Planned work schedules on weekly and monthly basis with the help of sales team involved in different areas; discussed future targets with each area's sales manager
  • Emphasized product features based on analysis of the equipment doctors prescribed most for their patients
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