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Professional Summary

IT professional with more than 25 years of experience planning, developing, and implementing Information Technology solutions. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Certifications
Google IT Support Professional 7/2019
CompTIA Cybersecurity Analyst + (CySA) 11/2018
 
CompTIA Security + 11/2009
 
CompTIA A + 08/2005
 
Avaya Certified Solutions Specialist (ACSS) 04/2018
 
Avaya Certified Implementation Specialist (ACIS) 03/2018
Professional Experience
Convergence Specialist 08/2017 to 07/2018 Carousel Industries Exeter, RI
  • Field Technician for the New England region.
  • Responsible for installation, programming, and maintenance of Avaya telephony systems utilizing the ASA tool and command line interface.
  • Duties include programming of all digital, analog, and IP telephones including 96xx and 46xx models.
  • Program and troubleshoot EC500 features for customers.
  • Install and troubleshoot Avaya one-x.
  •  Administration of ARS routing tables and route patterns utilizing SIP and ISDN PRI trunking.
  • Maintain and create Vector Routing Tables for call center environments.
  • Act as smart hands for Avaya System and Session manager.
  • Work with telecom vendors to procure and provision new circuit installs and repair outages.
  • Install and replace entire suite of Avaya servers and gateways with associated circuit packs.
Telecom Analyst II 11/2015 to 08/2017 United Natural Foods Providence, RI
  • Responsible for installation, programming, and maintenance of Avaya telephony systems.
  • Duties include programming of all digital, analog, and IP telephones.
  • Administration of ARS routing tables and route patterns utilizing SIP and ISDN PRI trunking.
  • Maintain and create Vector Routing Tables to ensure proper call flow supporting multiple call centers.
  • Work with telecom vendors to procure and provision new circuit installs and outages.
  •  Administer Modular Messaging and Microsoft UM voicemail systems to include new voicemail creations and change requests.
  • Plan, design, and install complete network telephony systems for new site openings.
  • Administer Cisco Call Manager using Active Directory to synchronize the two systems.
Information Technology Specialist 03/2010 to 11/2015 143d Air Wing North Kingstown, RI
  • Serve as administrator for the Data and Telecom network.
  • Install, configure, and troubleshoot Avaya 5500 and 4800 series data switches to support base infrastructure.
  • Configure VLAN information on data switches to separate voice and data traffic.
  • Configure Access Lists on data switches to secure network.
  • Responsible for installation, programming, and maintenance on the Avaya telephone system.
  • Duties include feature access programming of all digital, analog, and IP telephones.
  • Monitor voice and data traffic using network tools to conserve bandwidth and continually improve network performance.
  • Maintain all documentation for certification and accreditation for Avaya telephone system. Review Telephone server audit logs for unauthorized login attempts.
  • Served as Unit Security Manager ensuring all personnel had appropriate security clearances.
  • Responded to security incidents involving personnel and made clearance decisions based on an Information Network System standpoint.


Cyber Transport Technician 03/1992 to 04/2016 Air National Guard North Kingstown, RI
  • Responsible for programming and maintenance of TTC-39 and REDCOM telephone switches.
  • Maintained and programmed Promina 800 multiplexing equipment.
  • Served as Workgroup administrator for the maintenance complex providing network and desktop support.
  • As NCOIC, ensured all assigned communications equipment was maintained in operating condition.
  • Tracked all maintenance activities to include preventative maintenance, upgrades, and special projects using the Core Automated Maintenance Subsystem.
  • Ensured all UTC technical data, tool kits, cables, power support, and assigned inventory kits were deployed during contingencies and exercises.
  • Developed Master Training Plans for the Computer Maintenance work center to facilitate training on Unit Training Assemblies.
  • These products resulted in effective and efficient training. 
Education
Certificate: Cybersecurity 2018 Transmosis Las Vegas, NV, USA
This resume is created in 7 minutes.
Summary
To gain better knowledge of my industry and maintain protocol and standards that is require to have a successful career.
Skills
  • Spanish Speaking
  • Detail Oriented
  • ICD 9 and 10 knowledge
  • Strong listener
  • Strong decision maker
  • Dependable
  • Knowledge of Excel, Power-point, Pivot and Macros
Experience
Reimbursement Specialist
Chicago, IL
RIMS LLC/ Oct 2018 to Current
  • Work on A/R reports for LCSF for the division of Orthopedic and Neurosurgery
  • Identify medical coding CPT/CODING issues for proper reimbursement according to Payer guidelines
  • Resolve any conflicts between patient balances and insurance payments
  • Assist with any colleague work que in order to strive for better service for patients and division's inquiries
  • Verify prior authorizations for office visits and surgeries
  • Provide provider education on coding/ cpt trends denials
Insurance Specialist
Chicago, IL
Addison Healthcare Group/ May 2018 to Oct 2019

Independent Contractor

  • Work on client assignment as needed
  • Work on A/R reports for revenue cycle for claim past over 90 days
  • Identify any credential or financial issues for payers for commercial, Medicaid insurances
  • Assists with any administrative support for management
Insurance Specialist
Park Ridge, IL
Healthcare Information Services LOC/ Nov 2017 to May 2018

*Review medical records to make sure CPT/HCPCS codes have been billed properly.

* Identify any credential issues for rendering providers.

* Work closely with the coding department that codes are payable with government and commercial insurances.

* Locate any missing payments or rectify any claim discrepancies.

*Work on A/R that is over 90 days old in timely manner.

Patient Collector/ Front Desk
Chicago, IL
Advance Healthcare Solutions/ Feb 2016 to Sep 2017

* Work closely with the cash posting department to make sure patient payments have adjusted correctly.

* Answer any patient inquiries or concern in regards to billing procedures.

*Update any patient demographics or insurance information provide by the patient or medical staff.

* Generate patient monthly statements.

*Maintain in house collection efforts to keep the cost down for rendering providers.

* Collection any payments from patients due from copays, coinsurance or deductibles.

Insurance Follow up Associate
Chicago, IL
Advance Health Solutions / Jan 2013 to May 2015
*Work on A/R  that is over 90 days in order to assure payment is received in timely manner.
* Work closely with attorney and workers compensation claims that are high dollar accounts.
* Maintain all credentials are up to date with insurance carriers.
* Locate any missing payments or explanations of benefits so the cash posting team can make adjustments on claims.
Medical Biller
Chicago, IL
Lurie Children's Primary Care - Town & Country Pediatrics/ Sep 2002 to Jan 2009
*Work on A/R that is over 90 days for claims to be process in efficient time.
*Post personal and insurance payments on patients account.
*Generate billing and personal statements monthly.
*Appeal any claims that have been denied for wrong cpt codes or wrong insurance information.
Education and Training
Associate of Applied Science: Healthcare Wilbur Wright College 2018 Chicago, IL, United States
Certifications

CERTIFIED CONTACT TRACER COVOID-19- JOHN HOPKINS UNIVERSITY- MAY 2020

CONTRACT TRACER

-Knowledge of COVOID-19 DISEASE

-Maintain HIPPA information security base on CDC guidelines

-Establish interpersonal relationship between TRACER and COVOID-19 Patient

This resume is created in 7 minutes.
Summary

A highly motivated Senior Quality Systems Admin with a solid foundation in Quality Assurance and IT/Laboratory experience. Specialize in applying technical expertise to develop insightful solutions applicable to current business practices.

Technical Qualifications
  • System Configuration
  • Knowledge of Computer Based Software Validation
  • Data Analysis
  • Project Management
  • Lead Process Improvement Projects
  • Proficient in SOP Writing
  • Proficient in Equipment Validation
  • Employee Training
  • Strong verbal, written and presentation skills
  • Customer Service
Experience
Senior Quality Systems Admin Associate 02/2020 to Current BioBridge Global SAN ANTONIO, TX
  • Identify requirements of electronic Quality Management Systems and other database systems supporting GxP production
  • Process requests for assistance with eQMS, including addition of users, access control and other user activities
  • Manage tasks to completion and organize efforts to accomplish high risk/high priority actions
  • Serve as a Quality Systems Admin Group leader, providing instruction and direction to junior staff
  • Monitor enterprise electronic systems supporting GxP production to assure compliance with 21 CFR Part 11, EU Annex 15 and other global requirements
  • Project leader for Quality initiatives as well as a subject matter expert for eQMS
  • Provide expertise to the organization on appropriate qualification, security activities and other compliance requirements for computerized automated systems
GenCure Systems Analyst 10/2017 to 02/2020 GenCure (Biobridge Global subsidiary) San Antonio, TX
  • Perform administration of GenCure's operational support software system
  • Review, analyze and evaluate application technologies to meet business stakeholder needs
  • Participate with documentation of requirements, scope and objectives, and formulate systems to parallel overall business strategies
  • Identify software application problems by conferring with clients; evaluating procedures and processes. Make recommendation and act in accordance with company procedures to resolve software and hardware problems
  • Perform technical efforts to mock-up solutions as part of solution recommendation efforts
  • Monitor and maintain software applications, user access, permissions, basic configurations, troubleshooting and support
  • Ensure software operation by providing support and assist with training of team members and client personnel
Tissue Compliance Specialist 04/2016 to 10/2017 GenCure Tissue Center (Biobridge Global subsidiary) San Antonio, TX
  • Provide quality assurance/control of all Tissue procedures and processes and ensure compliance with AATB/FDA practices, standards and regulations
  • Assisted with SOP revisions and writing new SOP's for equipment and processes
  • Performed investigations for customer complaints
  • Assisted with the development of process and equipment validations
  • Created and revised training and competency materials for processes and equipment
  • Completed surveys and desk audits requested by Third Party clients
  • Assisted in maintaining state licenses and AATB accreditation
  • Ensured performance of processing, packaging and labeling of tissue allografts are performed according to procedures of FDA, AATB and ISO
  • Performed Room Audits on Quarantine Areas, Supply Storage Areas and Tissue Cleanrooms
  • Ensured calibration of equipment was performed on a yearly basis
  • Created tools to help keep track of equipment calibration and donor chart storage
Cord Blood Quality Specialist GenCure 07/2014 to 03/2016 GenCure Cord Blood Center (Biobridge Global subsidiary) San Antonio, TX
  • Provide quality assurance/control review of all cord blood laboratory procedures and make sure they are conducted in compliance with prescribed regulations
  • Assisted Management with Department Budget using Active Strategy Software
  • Planned and executed the completion of EmTrax software update validation
  • Organize all cord blood units and material samples for testing and long-term storage
  • Performed computer data entry and maintained records to verify that collections are acceptable
  • Monitor and evaluate incoming samples for processing, freezing, labeling and maintain quality control records within regulatory requirements (ISO, AABB, AATB, FDA, FACT)
  • Maintain strict adherence to SOPs and coordinate activities of the laboratory to determine priorities regarding processing of units and testing as needed
  • Assist in validation of processes performed thus providing for the safety and efficacy of products to include preventive maintenance of equipment
  • Evaluate results/reports in an accurate and timely manner; recognize and resolve unusual high complex problems
  • Provide monthly reports to departmental management regarding specifics of collections - banking/deferral breakdown for all GenCure collection facilities
Quality Specialist III 10/2008 to 07/2014 QualTex Laboratories (Biobridge Global subsidiary) Norcross, GA
  • Provide quality assurance/control review of test records and batch release for Processing , Immunohematology Reference , Microbiology, Genetic and Confirmatory Laboratories
  • Recognize unusual results/outcomes that do not adhere to procedural or quality standards
  • Competently perform all assigned departmental duties which include auditing, lot release, statistical analysis and use of quality improvement tools
  • Evaluate results/reports in an accurate and timely manner; recognize and resolve unusual and/or highly complex problems
  • Maintain effective communication with internal and external customers
  • Assist in developing, planning and conducting process enhancements
  • Recognize process deviations or problems and use independent judgment and/or experience to resolve
  • Prepare and maintain correspondence, reports and records as needed
QA Laboratory Technician 02/2007 to 09/2008 C.H. Guenther & Son Inc. San Antonio, TX
  • Provide quality assurance monitoring of production through chemistry and baking techniques to ensure quality products are shipped to client
  • Responsible for integrity of manufactured product and raw materials through analytical testing: colorimeter, salt, nutrient content, viscosity, incubation, data recording and filing
  • Inspection of shipment packaging integrity and labeling
  • Investigate customer complaints through sample analysis using retention samples
  • Communicate with cooks regarding sample analysis results, and facility staff members in product shipments upon arrival or departure to enable corrective actions and supply approvals as applicable
Education
Bachelor of Science: Biology 2006 University of Texas San Antonio, TX, United States

Biology

Associate of Science: Chemistry Coastal Bend College Beeville, TX, United States
Certifications
2017 CTBS Certification - AATB
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Professional Summary
Objective: To contribute to an organization's success through my experience and skills.
Licenses
Skill Highlights
Audit Control * Office Organization * Payroll
Professional Experience
March 2009 to Current
  • Precision Industrial Maintenance inc.
  • Home based/ Kissimmee, Florida Bookkeeping ccounts receivable Accounts payable Record keeping Balance and reconcile accounts Receive calls from customers with questions regarding their accounts Make outbound calls to customers concerning their accounts.
October 2009 Medical Billing and Coding Specialist Externship
Tampa, Florida
  • Applied payments to patient accounts.
  • Researched and resolved incorrect payments, EOB rejections and issues.
  • reviewed billing edits and provided corrected information.
  • Assisted with eligibility reports and verified patient benefits.
Semperian, Inc/GMAC August 2002 Lakeland, Florida
January 2009 Customer Service Associate
  • Audited accounts for over 200 accounts.
  • made outbound calls to customers regarding account information.
  • received inbound calls from customers and responded to their inquiries.
Publix Warehouse June 1999 Lakeland, Florida
  • 07/2002 Order Checker.
  • Audited orders pulled by Selectors and entered into database.
  • audited over 2,000 products in one day.
Education and Training
Sanford Brown Institute Tampa, Florida
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Professional Summary
Stylish retail associate with extensive knowledge of the fashion and cosmetic industries. Energetic and outgoing with an innate drive to meet customers needs and make sales quota.
Accomplishments

I consistently exceeded daily sales goals by presenting customers with the latest trends, providing them affordable options, and boosting self-confidence in customers. I routinely helped as many as 40 customers each day in a high-volume retail and cosmetic environment.

Professional Experience
Selling Specialist|Dillard's - Tampa, FL|04/2019 - Current
  • Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales
  • Created positive and rewarding client experiences through warm and friendly customer interactions
  • Processed purchases using POS systems to complete cash and credit card transactions
Beauty Advisor|Dillard's - Tallahassee, FL|01/2018 - 02/2019
  • Helped customers find the best products that best suited their skin tones and skin types
  • Hosted frequent counter events to properly promote new products
  • Built and deepened productive and positive customer relationships with high-quality service and a focus on gaining loyalty
  • Fostered clean and sanitary work environment to protect customers and staff from infection
  • Accomplished and surpassed sales goals on regular basis
Beauty Advisor|City Beauty Supply - Tallahassee, FL|01/2017 - 10/2017
  • Educated guests on proper hair care
  • Promoted and sold salon quality services and products
  • Conducted weekly store inventory
  • Helped customers select products that best fit their personal needs
Freelance Make-Up Artist|Beauty by Elice - Tallahassee, FL|11/2014 - Current
  • Educated clients about products and performed full service makeup applications
  • Established good customer relationships through outstanding service and attention
  • Provided clients with skin care knowledge to maintain healthy skin beyond cosmetic wear
  • Achieved sales goals in accordance with productivity objectives
Sales Associate/Cashier|MB Apparel - Tallahassee, FL|09/2013 - 12/2013
  • Listened to customer needs and preferences to provide accurate advice
  • Organized items in visually appealing manner
  • Prevented theft and other fraudulent activities
  • Provided product information in a professional and knowledgeable manner
  • Maintained up-to-date knowledge of customer buying habits
Sales Associate/Cashier|Finish Line - Tampa, FL|10/2008 - 05/2009
  • Met incoming customers and provided immediate assistance
  • Retrieved alternate items and sizes on request
  • Completed purchases with cash, credit and debit payment methods
  • Increased purchase totals by recommending additional items
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
Education and Training
Florida A&M University|| Tallahassee, FL||United Staes|2016 Bachelor of Science: Psychology
  • Graduated Magna Cum Laude with a GPA of 3.4 on a 4.0 scale
  • Alpha Kappa Mu Honor Society Member
  • Psi Chi Psychology Honors Society Member 
Tallahassee Community College|| Tallahassee, FL||United States|2015 Associate of Arts: General Education
  • CGS 2060 Computer Fluency
Skill Highlights
  • Certified Brow Artist (Anastasia Beverly Hills)
  • Cosmetology principles knowledge
  • Makeup and skincare expertise
  • Color Matching Master
  • Beauty tool sanitization
  • Strong manual dexterity
  • Product knowledge
  • Marketing understanding
This resume is created in 7 minutes.
Professional Summary

Motivated Office Coordinator with solid experience managing all levels of large scale projects, including coordinating  and administration.


Skilled Office Coordinator with experience in the Hospitality industry. Familiar with Export & Import Logistics  with 10 years experience. Excellent at juggling multiple tasks and working under pressure.

Skills
  • Self-motivated
  • Strong verbal communication
  • Conflict resolution
  • Multitask
  • Bilingual English/Spanish
  • Extremely organized
  • Team leadership
  • Data management
  • Work under pressure 
  • Fast learner
Work History
Housekeeping Office Coordinator Beverly Wilshire, A Four Seasons Hotel - Beverly Hills, CA 04/2012 - 04/2018
  • Worked with front desk to respond promptly to all guest requests.
  • Completed schedules, shift reports and other business documentation.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Resolved service-related problems in a timely manner.
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
  • Answering  a high volume of phone calls and typing reports. 
Import & Export Coordinator OHL Logistics - Los Angeles, CA 07/2007 - 05/2010
  • Import & Export shipments. 
  • Analyzed departmental documents for appropriate distribution and filing.
  • Researched and updated all required materials needed for firm and partners.
  • Assisted various business groups with document organization and dissemination during acquisitions.
Education
High School Diploma: Hawthorne High School - Hawthorne, CA 2005
Medical Assistant: ICDC College - Redondo Beach, CA 2007
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Career Focus

College graduate with excellent research, time management and problem solving skills. Hard working and able to function at a high level in a wide variety of settings.

Core Qualifications
  • Able to perform detail oriented planning and coordinating
  • Critical thinker
  • Computer literate in Microsoft Word, Excel, PowerPoint
  • Professional demeanor
  • Excellent time management skills
  • Able to Multi-Task
  • Creative Problem Solver
  • Always willing to go the extra mile to ensure customer satisfaction
  • Able to work cooperatively with others, also able to work independently and self-direct when necessary
  • Reliable and punctual
Education and Training
Bachelor of Arts: Political Science 2010 University at Buffalo Buffalo, NY, United States
Accomplishments
  • Winner of the FedEx Bravo Zulu award for excellence in customer service in 2016 and 2017.
  • Winner of the FedEx Quality Assurance Department Monthly All-Star Award, July 2017
Work Experience
Senior ECO Import Coordinator, Quality Assurance 12/2016 to Current FedEx Trade Networks Transport & Brokerage, Inc. Tonawanda, NY
  • Audit completed files to ensure all information entered is compliant with US Customs regulations, partner government agencies such as the FDA, and customer specific requirements.  Correct any errors and issue quality referrals to be reviewed by the entry processor
  • Audit entries with special requirements such as ADD/CVD and free trade programs, to ensure there are no errors which could lead to penalties for the customer and/or FedEx Trade Networks
  • Build and maintain positive relationships with external customers as well as FedEx account management and release teams to ensure the highest level of service to customers is maintained
  • ​Work with account management and the training department to make improvements to customer SOPs and FedEx training material in an effort to reduce or eliminate repeat errors 


ECO Import Coordinator 09/2015 to 12/2016 FedEx Trade Networks Transport & Brokerage, Inc. Tonawanda, NY
  • Prepare and electronically submit Customs documents allowing international shipments to be cleared for import into the United States and be delivered to customers without delay
  • Follow instructions provided by the customer with a high degree of accuracy to ensure customer satisfaction and compliance with all Customs regulations
  • Ensure that incoming shipments are compliant with partner government agency requirements, such as FDA, EPA and DOT.  Accurately submit necessary information to avoid delays
  • Maintain a high level of productivity and accuracy
  • Continuously train to improve and update knowledge and understanding of international trade regulations
Asset Coordinator 11/2014 to 09/2015 Ryder Integrated Logistics Niagara Falls, NY
  • Coordinate incoming and outgoing shipments of materials for a large recycling facility
  • Inspect incoming delivery trucks to ensure compliance with company and Department of Transportation safety regulations
  • Direct drivers to parking areas and loading docks within the recycling facility
  • Accurately record shipment information in several computer systems including SAP, Citrix AS400, and YardView
  • Verify shipment numbers on incoming and outgoing deliveries
  • Ensure that drivers delivering to Canada receive the correct customs paperwork
Nutrition Services Dietary Attendant 05/2009 to 11/2014 Niagara Falls Memorial Medical Center Niagara Falls, NY
  • Perform food preparation duties for a hospital kitchen
  • Prepare and deliver meals to hospital patients and nursing home residents, many with unique dietary restrictions
  • Ensure all food delivered meets quality and safety standards, frequently fill out paperwork showing that food appearance and temperature is within an acceptable range
  • Ensure that regular meals as well as special requests are prepared and delivered as quickly as possible to ensure patient satisfaction, without any lapse in quality standards
  • Maintain a calm demeanor and professional appearance at all times
  • Perform Dish Room Leader position, supervising dish room staff and filling out paperwork related to proper and safe dish machine operations
Music Library Circulation Clerk 09/2005 to 05/2009 SUNY Buffalo Music Department Amherst, NY
  • Assisted library patrons in locating obscure musical scores and recordings
  • Checked materials in and out to patrons using library computer systems
  • Processed newly received materials by entering them into University as well as national databases
  • Accurately shelved musical scores according to the Library of Congress decimal system
  • Assisted library patrons in the use of technology such as listening and recording equipment, as well as computer programs such as Microsoft Word and library databases
  • Occasionally performed cashier duties during book sales
Warehouse Employee 07/2002 to 04/2008 Maid of the Mist Niagara Falls, NY
  • Performed inventory control duties for a large souvenir warehouse with a wide variety of products
  • Received shipments, checked products to ensure quality standards, reported any mislabeled, damaged, or otherwise unacceptable product
  • Filled out paperwork related to tracking incoming and outgoing shipments
  • Made deliveries to a souvenir store located in a world famous state park visited by many international tourists
This resume is created in 7 minutes.
Summary

An accomplished Freight professional with over 18 years' experience in managing transportation departments on numerous levels, fleet operations, driver fleets, DOT compliance and safety, distribution, logistics, supply chains.  I take pride in my work, thrive on challenges, works well under pressure and value teamwork.
I have success in improving services levels, revenue growth and reducing costs, driver recruitment,  acquiring and maintaining key relationships with agents, vendors and customers.  I possess strong analytical management, leadership and communication skills. I can apply in -depth knowledge of industry trends and shifts to offer valuable insights on opportunities for all business needs.

Highlights
  • Global and strategic sourcing as well as contract management
  • Cost reduction and containment / Revenue growth
  • DOT & Safety Regulations
  • Trucking Dispatcher
  • Client relationships


  • Load Planning
  • Negotiations expert
  • Fleet Management
  • Troubleshooting and problem solving
  • Contract review and recommendations
Technical Skills

Microsoft Office, Truck-Mate, Active-On-Demand, Cargowise, IES, PO Management Software, Mcleod, Omnitracs, DAT, Truckstop, Comdata, and Google Suite

Experience
December 2018
to
March 2019
Freight Sherpas Inc. Addison / Loves Park, IL Vice President of Operations - CONTRACT

Took a trucking company that was running out of a “box” in the owner's truck to creating a business.  Established / hired drivers, load planning, equipment purchases, safety procedures, HR forms and record keeping to payroll and all business accounting needs. Responsible for managing the execution, direction, and coordination of all drivers in the fleet. This includes managing budgets, organizing schedules & routes, ensuring that vehicles are safe and meet legal requirements, and making sure that drivers are aware of their duties.
  - Ensured that transportation modes and routing are as efficient and as cost effective as possible.
- Created policies, procedures and forms and maintained a plethora of records and reports such as process documentation, DOT, Accounting, HR and financial records.
- Resolves customer complaints relating to transportation and other logistical issues.

 - Ensured compliance with all state and federal laws and regulations regarding
- Negotiates transportation services and rates with various carriers and customers
  - Researched and recommended the purchase of automated systems, fuel card system, Factoring and others that will increase the company's bottom line

August 2017
to
September 2018
Silver Arrow Express (Meiborg Brothers) Rockford, IL Operations Manager

Managed a local and domestic trucking fleet of 47 drivers plus office staff.  I managed the execution, direction, and coordination of all freight transportation matters. This includes managing dispatch staff, drivers, budgets, organizing schedules, routes, ensuring that all tractors and trailers as well as drivers are safe and meet legal requirements, and making sure that drivers are aware of their daily duties. Identified opportunities for improvement in transportation activities within in the company.
- Doubled the fleet size and doubled the weekly revenue in the first 9 months
- Customer load planning
- Developed relationships with customers, drivers, customers, in order to make sure that deliveries are carried out efficiently and timely.
- Direct the activities of my staff on duties like dispatching and tracking/monitoring of our fleet.
- Monitor to make sure that operations are within the guidelines, safety measures, government laws, DOT standards,  HAZ compliance and internal administrative policies
- Involved in the negotiation and authorization of contracts and other purchases related to the company's transportation needs, from staffing to equipment
- Developed indicators that measure effectiveness of drivers and loads
- Handled customer with regards to product delivery and other transportation-associated issues
- Carrying out interviews of new positions offered from office to driver staff, assist in training, and performance appraisals of my staff

May 2017
to
August 2017
Meiborg Brothers Inc. (Silver Arrow Express) Rockford, IL Safety Coordinator

Responsible for assisting the DOT Trucking Compliance Manager in ensuring compliance in driver hiring, driver qualification, and maintenance of DOT required compliance records.

 - Track all driver credentials (License, Haz-Mat Endorsement, Medical Cards, etc) and send renewal notification reports to Managers
- Assist in Driver Annual Review process to include request for MVR's and distribution/collection of certificates of violation as well as assist in completing all driver safety performance history checks and DOT drug/alcohol history checks
- Populate and manage software to ensure all driver credentials and files are compliant with FMCSR. Manage and maintain all printed and electronic driver qualification files, medical files, and compliance files in a secure and confidential manner
- Maintain Omnitracs Driver Log system and assist in reviewing driver logs and running violation Reports.  Maintain file on each Truck for DVIR's (Driver Vehicle Inspection Reports). Conduct periodic driver audits

 - Conduct new driver  materials, conduct new hire orientations and on boarding

February 2003
to
August 2016
Superior Brokerage Services Bensenville, IL Import Transportaton Manager / Coordinator

Responsible for planning, routing, pricing, and management of import freight to the USA for many large and small import customers. Responsible for the organization and development of new accounts, data management and problem solving.
- Worked with planners and coordinated freight movement from shipper to plants, warehouses and customers.
- Collaborated with Load Planners and Fleet Mangers.
- Reviewed, managed and negotiated rates with carriers for various movements via ocean, air, trucking and rail.
- Maintained carrier, customer and agent relationships.
- Created client-specific service proposals by analyzing their freight needs.
- Examine and inspect shipping manifests and documentation to ensure compliance with customs law. Also inspecting physical cargo in warehouses and cargo terminals.
- Monitor the performance of international vendors and maintain relationships with other brokers, agents and customers and vendors.
- Recruited, hired and trained 9 new employees for Import Break-bulk and managed team for 10 years.
- Identified inefficiencies and made recommendations for process improvements.

January 2000
to
March 2003
Expeditors International Eagan, MN Import Operations Specialists
Responsible for the management and care of major import accounts.
- Facilitate shipments from overseas offices to plants for major accounts such as Gateway Computers and Target Corporation.
 - Booking, tracking and reporting of international shipments.
- Examine and inspect shipping manifests and documentation to ensure compliance with customs law. ​


Education and Training
1999
Rasmussen College Eagan, MN Associate of Science: Business
2000
Franklin Covey Minneapolis, MN Management & Time