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Professional Summary

IT professional with more than 25 years of experience planning, developing, and implementing Information Technology solutions. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Google IT Support Professional 7/2019
CompTIA Cybersecurity Analyst + (CySA) 11/2018
CompTIA Security + 11/2009
CompTIA A + 08/2005
Avaya Certified Solutions Specialist (ACSS) 04/2018
Avaya Certified Implementation Specialist (ACIS) 03/2018
Professional Experience
Convergence Specialist 08/2017 to 07/2018 Carousel Industries Exeter, RI
  • Field Technician for the New England region.
  • Responsible for installation, programming, and maintenance of Avaya telephony systems utilizing the ASA tool and command line interface.
  • Duties include programming of all digital, analog, and IP telephones including 96xx and 46xx models.
  • Program and troubleshoot EC500 features for customers.
  • Install and troubleshoot Avaya one-x.
  •  Administration of ARS routing tables and route patterns utilizing SIP and ISDN PRI trunking.
  • Maintain and create Vector Routing Tables for call center environments.
  • Act as smart hands for Avaya System and Session manager.
  • Work with telecom vendors to procure and provision new circuit installs and repair outages.
  • Install and replace entire suite of Avaya servers and gateways with associated circuit packs.
Telecom Analyst II 11/2015 to 08/2017 United Natural Foods Providence, RI
  • Responsible for installation, programming, and maintenance of Avaya telephony systems.
  • Duties include programming of all digital, analog, and IP telephones.
  • Administration of ARS routing tables and route patterns utilizing SIP and ISDN PRI trunking.
  • Maintain and create Vector Routing Tables to ensure proper call flow supporting multiple call centers.
  • Work with telecom vendors to procure and provision new circuit installs and outages.
  •  Administer Modular Messaging and Microsoft UM voicemail systems to include new voicemail creations and change requests.
  • Plan, design, and install complete network telephony systems for new site openings.
  • Administer Cisco Call Manager using Active Directory to synchronize the two systems.
Information Technology Specialist 03/2010 to 11/2015 143d Air Wing North Kingstown, RI
  • Serve as administrator for the Data and Telecom network.
  • Install, configure, and troubleshoot Avaya 5500 and 4800 series data switches to support base infrastructure.
  • Configure VLAN information on data switches to separate voice and data traffic.
  • Configure Access Lists on data switches to secure network.
  • Responsible for installation, programming, and maintenance on the Avaya telephone system.
  • Duties include feature access programming of all digital, analog, and IP telephones.
  • Monitor voice and data traffic using network tools to conserve bandwidth and continually improve network performance.
  • Maintain all documentation for certification and accreditation for Avaya telephone system. Review Telephone server audit logs for unauthorized login attempts.
  • Served as Unit Security Manager ensuring all personnel had appropriate security clearances.
  • Responded to security incidents involving personnel and made clearance decisions based on an Information Network System standpoint.

Cyber Transport Technician 03/1992 to 04/2016 Air National Guard North Kingstown, RI
  • Responsible for programming and maintenance of TTC-39 and REDCOM telephone switches.
  • Maintained and programmed Promina 800 multiplexing equipment.
  • Served as Workgroup administrator for the maintenance complex providing network and desktop support.
  • As NCOIC, ensured all assigned communications equipment was maintained in operating condition.
  • Tracked all maintenance activities to include preventative maintenance, upgrades, and special projects using the Core Automated Maintenance Subsystem.
  • Ensured all UTC technical data, tool kits, cables, power support, and assigned inventory kits were deployed during contingencies and exercises.
  • Developed Master Training Plans for the Computer Maintenance work center to facilitate training on Unit Training Assemblies.
  • These products resulted in effective and efficient training. 
Certificate: Cybersecurity 2018 Transmosis Las Vegas, NV, USA
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To gain better knowledge of my industry and maintain protocol and standards that is require to have a successful career.
  • Spanish Speaking
  • Detail Oriented
  • ICD 9 and 10 knowledge
  • Strong listener
  • Strong decision maker
  • Dependable
  • Knowledge of Excel, Power-point, Pivot and Macros
Reimbursement Specialist
Chicago, IL
RIMS LLC/ Oct 2018 to Current
  • Work on A/R reports for LCSF for the division of Orthopedic and Neurosurgery
  • Identify medical coding CPT/CODING issues for proper reimbursement according to Payer guidelines
  • Resolve any conflicts between patient balances and insurance payments
  • Assist with any colleague work que in order to strive for better service for patients and division's inquiries
  • Verify prior authorizations for office visits and surgeries
  • Provide provider education on coding/ cpt trends denials
Insurance Specialist
Chicago, IL
Addison Healthcare Group/ May 2018 to Oct 2019

Independent Contractor

  • Work on client assignment as needed
  • Work on A/R reports for revenue cycle for claim past over 90 days
  • Identify any credential or financial issues for payers for commercial, Medicaid insurances
  • Assists with any administrative support for management
Insurance Specialist
Park Ridge, IL
Healthcare Information Services LOC/ Nov 2017 to May 2018

*Review medical records to make sure CPT/HCPCS codes have been billed properly.

* Identify any credential issues for rendering providers.

* Work closely with the coding department that codes are payable with government and commercial insurances.

* Locate any missing payments or rectify any claim discrepancies.

*Work on A/R that is over 90 days old in timely manner.

Patient Collector/ Front Desk
Chicago, IL
Advance Healthcare Solutions/ Feb 2016 to Sep 2017

* Work closely with the cash posting department to make sure patient payments have adjusted correctly.

* Answer any patient inquiries or concern in regards to billing procedures.

*Update any patient demographics or insurance information provide by the patient or medical staff.

* Generate patient monthly statements.

*Maintain in house collection efforts to keep the cost down for rendering providers.

* Collection any payments from patients due from copays, coinsurance or deductibles.

Insurance Follow up Associate
Chicago, IL
Advance Health Solutions / Jan 2013 to May 2015
*Work on A/R  that is over 90 days in order to assure payment is received in timely manner.
* Work closely with attorney and workers compensation claims that are high dollar accounts.
* Maintain all credentials are up to date with insurance carriers.
* Locate any missing payments or explanations of benefits so the cash posting team can make adjustments on claims.
Medical Biller
Chicago, IL
Lurie Children's Primary Care - Town & Country Pediatrics/ Sep 2002 to Jan 2009
*Work on A/R that is over 90 days for claims to be process in efficient time.
*Post personal and insurance payments on patients account.
*Generate billing and personal statements monthly.
*Appeal any claims that have been denied for wrong cpt codes or wrong insurance information.
Education and Training
Associate of Applied Science: Healthcare Wilbur Wright College 2018 Chicago, IL, United States



-Knowledge of COVOID-19 DISEASE

-Maintain HIPPA information security base on CDC guidelines

-Establish interpersonal relationship between TRACER and COVOID-19 Patient

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A highly motivated Senior Quality Systems Admin with a solid foundation in Quality Assurance and IT/Laboratory experience. Specialize in applying technical expertise to develop insightful solutions applicable to current business practices.

Technical Qualifications
  • System Configuration
  • Knowledge of Computer Based Software Validation
  • Data Analysis
  • Project Management
  • Lead Process Improvement Projects
  • Proficient in SOP Writing
  • Proficient in Equipment Validation
  • Employee Training
  • Strong verbal, written and presentation skills
  • Customer Service
Senior Quality Systems Admin Associate 02/2020 to Current BioBridge Global SAN ANTONIO, TX
  • Identify requirements of electronic Quality Management Systems and other database systems supporting GxP production
  • Process requests for assistance with eQMS, including addition of users, access control and other user activities
  • Manage tasks to completion and organize efforts to accomplish high risk/high priority actions
  • Serve as a Quality Systems Admin Group leader, providing instruction and direction to junior staff
  • Monitor enterprise electronic systems supporting GxP production to assure compliance with 21 CFR Part 11, EU Annex 15 and other global requirements
  • Project leader for Quality initiatives as well as a subject matter expert for eQMS
  • Provide expertise to the organization on appropriate qualification, security activities and other compliance requirements for computerized automated systems
GenCure Systems Analyst 10/2017 to 02/2020 GenCure (Biobridge Global subsidiary) San Antonio, TX
  • Perform administration of GenCure's operational support software system
  • Review, analyze and evaluate application technologies to meet business stakeholder needs
  • Participate with documentation of requirements, scope and objectives, and formulate systems to parallel overall business strategies
  • Identify software application problems by conferring with clients; evaluating procedures and processes. Make recommendation and act in accordance with company procedures to resolve software and hardware problems
  • Perform technical efforts to mock-up solutions as part of solution recommendation efforts
  • Monitor and maintain software applications, user access, permissions, basic configurations, troubleshooting and support
  • Ensure software operation by providing support and assist with training of team members and client personnel
Tissue Compliance Specialist 04/2016 to 10/2017 GenCure Tissue Center (Biobridge Global subsidiary) San Antonio, TX
  • Provide quality assurance/control of all Tissue procedures and processes and ensure compliance with AATB/FDA practices, standards and regulations
  • Assisted with SOP revisions and writing new SOP's for equipment and processes
  • Performed investigations for customer complaints
  • Assisted with the development of process and equipment validations
  • Created and revised training and competency materials for processes and equipment
  • Completed surveys and desk audits requested by Third Party clients
  • Assisted in maintaining state licenses and AATB accreditation
  • Ensured performance of processing, packaging and labeling of tissue allografts are performed according to procedures of FDA, AATB and ISO
  • Performed Room Audits on Quarantine Areas, Supply Storage Areas and Tissue Cleanrooms
  • Ensured calibration of equipment was performed on a yearly basis
  • Created tools to help keep track of equipment calibration and donor chart storage
Cord Blood Quality Specialist GenCure 07/2014 to 03/2016 GenCure Cord Blood Center (Biobridge Global subsidiary) San Antonio, TX
  • Provide quality assurance/control review of all cord blood laboratory procedures and make sure they are conducted in compliance with prescribed regulations
  • Assisted Management with Department Budget using Active Strategy Software
  • Planned and executed the completion of EmTrax software update validation
  • Organize all cord blood units and material samples for testing and long-term storage
  • Performed computer data entry and maintained records to verify that collections are acceptable
  • Monitor and evaluate incoming samples for processing, freezing, labeling and maintain quality control records within regulatory requirements (ISO, AABB, AATB, FDA, FACT)
  • Maintain strict adherence to SOPs and coordinate activities of the laboratory to determine priorities regarding processing of units and testing as needed
  • Assist in validation of processes performed thus providing for the safety and efficacy of products to include preventive maintenance of equipment
  • Evaluate results/reports in an accurate and timely manner; recognize and resolve unusual high complex problems
  • Provide monthly reports to departmental management regarding specifics of collections - banking/deferral breakdown for all GenCure collection facilities
Quality Specialist III 10/2008 to 07/2014 QualTex Laboratories (Biobridge Global subsidiary) Norcross, GA
  • Provide quality assurance/control review of test records and batch release for Processing , Immunohematology Reference , Microbiology, Genetic and Confirmatory Laboratories
  • Recognize unusual results/outcomes that do not adhere to procedural or quality standards
  • Competently perform all assigned departmental duties which include auditing, lot release, statistical analysis and use of quality improvement tools
  • Evaluate results/reports in an accurate and timely manner; recognize and resolve unusual and/or highly complex problems
  • Maintain effective communication with internal and external customers
  • Assist in developing, planning and conducting process enhancements
  • Recognize process deviations or problems and use independent judgment and/or experience to resolve
  • Prepare and maintain correspondence, reports and records as needed
QA Laboratory Technician 02/2007 to 09/2008 C.H. Guenther & Son Inc. San Antonio, TX
  • Provide quality assurance monitoring of production through chemistry and baking techniques to ensure quality products are shipped to client
  • Responsible for integrity of manufactured product and raw materials through analytical testing: colorimeter, salt, nutrient content, viscosity, incubation, data recording and filing
  • Inspection of shipment packaging integrity and labeling
  • Investigate customer complaints through sample analysis using retention samples
  • Communicate with cooks regarding sample analysis results, and facility staff members in product shipments upon arrival or departure to enable corrective actions and supply approvals as applicable
Bachelor of Science: Biology 2006 University of Texas San Antonio, TX, United States


Associate of Science: Chemistry Coastal Bend College Beeville, TX, United States
2017 CTBS Certification - AATB
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Professional Summary
Objective: To contribute to an organization's success through my experience and skills.
Skill Highlights
Audit Control * Office Organization * Payroll
Professional Experience
March 2009 to Current
  • Precision Industrial Maintenance inc.
  • Home based/ Kissimmee, Florida Bookkeeping ccounts receivable Accounts payable Record keeping Balance and reconcile accounts Receive calls from customers with questions regarding their accounts Make outbound calls to customers concerning their accounts.
October 2009 Medical Billing and Coding Specialist Externship
Tampa, Florida
  • Applied payments to patient accounts.
  • Researched and resolved incorrect payments, EOB rejections and issues.
  • reviewed billing edits and provided corrected information.
  • Assisted with eligibility reports and verified patient benefits.
Semperian, Inc/GMAC August 2002 Lakeland, Florida
January 2009 Customer Service Associate
  • Audited accounts for over 200 accounts.
  • made outbound calls to customers regarding account information.
  • received inbound calls from customers and responded to their inquiries.
Publix Warehouse June 1999 Lakeland, Florida
  • 07/2002 Order Checker.
  • Audited orders pulled by Selectors and entered into database.
  • audited over 2,000 products in one day.
Education and Training
Sanford Brown Institute Tampa, Florida