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Professional Summary

Results-oriented, enthusiastic professional with many years of experience in Management, Customer Service, Tier I & II Technical Support, Sales and Product Training. Dedicated to display effective interpersonal and problem solving skills with a proven track record in exceeding company requirements and quotas.

Skilled negotiator who can resolve complex situations delivering solutions that enhance customer relationships.

Core Qualifications
  • Accounting software knowledge and experience in SAP, EDI systems
  • Excellent Time Management skills
  • Proficient with Microsoft Outlook, Word and Excel.
  • Outstanding communication and listening skills
  • Conflict resolution techniques
  • Tier I and Tier II Help Desk Technical Support
  • Natural Gas Meter Certified
  • Company Certified Driver
  • Dispatcher Experience
General Studies 85' Graduate Joliet Central High School, Joliet, IL
Electronic Technician Devry Institute of Technology, Addison, IL
Course work in Marketing, Business Management and Communications Lewis University, Cresthill, IL
Matson Logistics Oakbrook Terrace, IL Customer Support Specialist 07/2017 to Current
Processing orders from Matson Logistics customers in the Vendor  Management , Intermodal  and Highway Departments. I also have  day to day contact with Dispatchers, Booking Agents, Truck Drivers and interoffice personnel on tracking highway Arrivals and Deliveries of truck and Railbilling shipments. Using SAP, EDI  and  Communicating thru email, phone calling, etc. Identifying delays and other complications associated with company load shipments to Sales Representatives and Management. Completing or assisting with additional projects.
Southern Company/ Nicor Gas Warrenville, IL Customer Care Specialist 01/2014 to 07/2017

Customer Care Specialist processing Natural Gas Emergency requests, start and stop Gas services and report problem areas. I offer solutions and solve problems that are sometimes unstructured and that may require reliance on conceptual thinking. I prepare field orders which include turn-ons, turn-offs, transfers, meter sets and removals. I answer complex credit and billing inquiries and make arrangements for payment of past due bills. I adhere to established policy, procedures and quality standards. Meter Reader Certified with a year of actual Meter Reading.

Officemax Corporate Naperville, IL Inventory Management Specialist 02/2013 to 06/2013
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel using the updated SAP software.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Provided detailed Daily departmental reports and updates to senior management.Provided a high level of product and leadership support to representatives and clients.
BP Naperville, IL Customer Support Specialist 06/2005 to 08/2012
  • Customer Service Specialist and Tier 1, Tier 2 Technical Support.
  • Managed chains of gross sales to internal and external customers in which I used Excel based tools for pricing/gross margin analysis to develop weekly and monthly reports to management.
  • Ensuring exceptional customer service and brand awareness with acute understanding of the customers needs.
  • Managed domestic and international order fulfillment ensuring timely and accurate product delivery with proper documentation and account profile updates.
  • Received, coordinated and processed all sales orders and credits based on the customers requests using EDI software which was sourced by email, fax, voicemail and other means.
  • Worked with Supply Chain and Sales personnel as necessary on short shipments, voiding orders and problem shipments.

Sprint PCS Bolingbrook, IL Team Advisor/ Retail Sr. Support Specialist 12/1998 to 06/2005
  • At this World Class Fortune 500 company I provided the highest standards to local and long distance wireless cellphone services to millions of customers.
  • Customer service agent taking Phone orders, Retention services, Team Advisor and Retail Supervisor in the Chicagoland area stores.
  • Mentored new hires, trainers and Team Leads on methods and procedures.
  • Production floor support on escalated calls, callbacks billing and retention issues.
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Dedicated and compelled to excel in every position I work in, but most recently have found a true calling in the world of insurance claims. In the past year, I have reached many goals I set out embracing the First Notice of Loss role. I have done so by always maintaining a level of professionalism everyday and always committing to the task at hand. Reliable in completing my objectives in a timely manner which allows me to assist fellow team members as well.

  • Management Experience
  • Strong Customer Service Background
  • Clear and Confident Communicator
  • Microsoft Office (Excel/Powerpoint/Word)
  • Types 60+ words per minute
  • Critical Thinker
  • Dedicated
  • Detail Oriented
  • Team Player
  • Efficient Multitasker
06/2017 to Current
Claims Service Consultant 2 National General Insurance Company Winston-Salem, NC
  • Provide proper service and a level of care to our customers when calling in
  • Maintained the highest adherence metric across all call centers since January 2018
  • Have maintained perfect call audits for 2018 and coached team members to reach the same goal
  • Always being available to other supervisors to help assist fellow CSCs and provide them a report on how that CSC performed
  • Chosen by Claims Manager to assist with the Existing Claims Voicemail box and leading when necessary
  • Chosen by direct supervisor to be included in a SKYPE group to assist everyone who needs assistance or has questions
  • Maintain a level of service without being supervised in a professional manner
  • Promoted 5/2018 to CSC Level 2
03/2013 to 06/2017
Center Store Leader and Evening Manager Food Lion Headquarters Winston Salem, NC
  • Manage the store throughout the night for a proper close
  • Keep a temperature log of various refridgerated areas to ensure everything is at the correct range of temperature
  • Communicate with associates about their day to day tasks
  • Delegate as I find something that needs to be done and also help complete it
  • Manage the store in the absence of my store manager and my assistant store manager
  • Listen to customers and their concerns and do everything in my power to help correct it for them
  • Help order stock for the store or store supplies
  • Change our ad items to help promote sale items to customers
  • Keep myself available to any emergency calls for the store, including working 5-10 hours of overtime if needed
  • ServSafe certified, ensure every food item is kept at correct temperature
08/2010 to 01/2013
Taxi Driver Latino's Taxi Winston Salem, NC
  • Recording daily activity such as call logs and cab runs
  • Calculating the best price for distances and applying discounts
  • Providing excellent customer service on phone and in person
  • Answering calls and taking note of trips
  • Making deliveries for customer
12/2007 to 04/2010
Inventory Management Specialist Walmart Winston-Salem, NC
  • Work as a team to stock the truck nightly
  • Help control inventory throughout the store
  • Taking on irate situations and properly addressing them
  • Work well in a fast-paced environment
  • Adaptable to changes
  • Maintain a postive and friendly attitude throughout the day
  • Going above and beyond for the customer
High School Diploma North Davidson High School Lexington, NC, United States
Some College Courses South University High Point, NC, United States
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Logistics and transportation professional accomplished in supply and demand planning, distribution requirements planning and inventory control.

  • Global logistics
  • Inventory tracking
  • Ground and air transportation
  • Shipment consolidations planning
  • 3PL knowledge
  • Warehouse and fulfillment
  • Customer service-oriented

Forklift Certified

SARSS Certified

Vectrus LOGCAP IV January 2013 to Current Arrival / Departure Airfield Control Group (A/DACG) Specialist
Greenville, SC
  • Oversees the scheduling for the day-to-day activities with military professionals and government contractors to plan global operations and movement control
  • Assists in the palletizing of general cargo loaded on vehicles and/or 463L pallets
  • Prepares cargo and hazardous materials for air movement; generates documents and obtains vehicle certifications
  • Creates shipments, assigned carriers and dispatched shipments.
  • Comply with safety rules and procedures
  • Resolves problems for customers, warehouses and carriers.
Vectrus LOGCAP IV January 2012 to January 2013 Material Handler / Forklift Operator
Greenville, SC
  • Maintained accurate stock records and schedules
  • Unloaded, picked, staged and loaded products for shipping.
  • Transport vehicles to and from maintenance
  • Operated up to 10k forklift
  • Worked with SARSS, LOGSA, FEDLOG, MS-DOS, Windows 95, MS Office and other similar programs to support US Military Operations
  • Maintained ASL and SRA Operations and maintained accountability of hand receipts and lateral transfers
Wal-Mart January 2010 to January 2011 Inventory Management Specialist
Hope Mills, NC
  • Performed audits on inventory, groceries and merchandise
  • Conducted monthly, quarterly and yearly inventories of warehouse stock
  • Reported inventory balances and cycle counts
  • Operated forklift and walkie stacker to retrieve pallets and to load and unload freight
  • Provided customer service on the sales floor
  • Cleaned and maintained a safe work area daily
LCI-SSSC January 2007 to January 2009 Warehouse/ Hazmat Technician
Fort Bragg, NC
  • Ensured hazmat was stored and stocked properly
  • Received, issued, and stored a limited amount of petroleum, oils, and lubricants (P.O.L)
  • Oversaw warehousing and storage practices and housekeeping
  • Transported goods from racks, shelves and vehicles with forklifts & pallet jacks
  • Worked at a rapid pace to meet tight deadlines and finalize sales
Dollar General January 2006 to January 2007 Cashier/Lead Stocker
Fayetteville, NC
  • Supervised all areas of the day to day operations of the store
  • Assessed customer needs and responded to questions
  • Bagged merchandise by following standard procedures
  • Updated register logs
  • Operated cash register with proficiency.
  • Provide orientation to newly assign personal
  • Tactfully dealt with individuals with speech impediments, hearing loss and limited English language skills
  • Resolved customers complaints
  • Performed night deposits of funds of well over $2,500 nightly
Jack Britt High School 2005 H.S. Diploma Fayetteville, NC, United States
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Professional Summary

Microsoft Word (10+ years), Microsoft Office (6 years), Microsoft PowerPoint (10+ years), C3 (Less than 1 year), First Assist (Less than 1 year), Customer Service (6 years), Data Entry (3 years), Hiring (2 years), Inventory Management (3 years), Management (2 years), , Sales (6 years), Typing (2 years)

Focused sales professional highly effective in establishing and maintaining relationships with potential and existing clients. Extremely motivated and ambitious.

Inside Sales Representative with a strong work ethic, exceptional sales skills and a successful track-record of growing sales revenue.

Exceptional Inside Sales Representative highly effective at transforming customer inquiries into new sales.

  • Self-motivated
  • Persuasive negotiator
  • Salesforce
  • People-oriented
  • Detail-oriented
  • Adept multi-tasker
  • Sales Representative of the Month Award
  • Dedicated team player
  • Expert in Customer Service
  • Superior organizational skills
Work History
Horticulture Technician, 09/2016 to 09/2016
Plant Interscapes San Antonio, TX
  • Drive out to customer accounts and service (clean, water, install, replace) the plants they had purchased from us, customer service, re-arrange warehouse and greenhouse, unload truck, load truck.

Dispute Specialist, 07/2016 to 08/2016
JPMorgan Chase San Antonio, TX
  • Call center for Dispute By Phone billing errors.
  • Very good handle time.
  • Took escalated calls and handled professionally.
  • Answered customers' questions regarding account inquiries.
  • Recorded prospect contact information in C3.

Inventory Management Specialist and Cake Decorator, 06/2015 to 06/2016
Wal-Mart San Antonio, TX
  • Open bakery, prep items needed to fill cake case, make custom orders for customers, maintain clean and professional working environment, customer service, unload pallets, prep back up for days to follow.

General Manager, 03/2015 to 06/2016
Little Caesars San Antonio, TX
  • Open and close store, prepare sauce, vegetables, cheese, dough etc.
  • Count cash registers, count safe, perform bank deposits, run all shifts, schedule 25+ employees, hire and terminate employees, maintain clean and safe working environment, customer service.

Diploma: Basic, 2014
Auburn High School - Auburn, NY
  • Emphasis in Science and Math
  • Coursework in Communications and Psychology
  • Coursework includes: Speech and Communication, Sociology and Psychology
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Professional Summary
           Motivated Student offering a strong work ethic and positive attitude. Highly effective in fast-paced work environments. I've owned a couple of business but I realized the school is the key, Although having experiences is a must and i plan to commit and build a great path for the future. I'm a very motivated employee offering a strong work ethic and positive attitude. Highly effective in fast-paced work environments. As a previous business owner I know what it feels like to manage a business so that allows me to help take some load off of my employers.
  • Creative problem solver
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Key relationship management
  •  Customer Satisfaction
  • Team Player
  • Team Leadership
  • Excellent Communication Skills
  • Staff motivator
Work History
Inventory Management Specialist, 02/2012 to 12/2013
Ahmed Abdulsattar 127 Berkeley Way, Berkeley, CA 94704
    • Contracted with new companies
    • added new inventory
    • Managed prices 
    • Data mining 
    • Trained employees
    • Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.

Sales Representative , 01/2014 to 01/2015
Hussan Al-dobashi 3010 S Tacoma Way, Tacoma, WA 98409
  • Prepared sales contracts.
  • Responded to telephone and in-person requests for information.
  • Collected and processed payments.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Attentive to customers' wants and understood what they needed from me
  • Nominated for best Sales Representative
  •  Developed the ability to adapt to any situation, at any moment's notice
  • Provided to a diverse population of customers and varied requests
Driver, 01/2014 to Current
Uber San Francisco, CA
  • maintained a great rating for customer satisfaction 
  • kept my vehicle clean at all times
  • very safe and reliable driver 

Bachelor of Science: Management Information System, Current
California State University - Hayward C.A.

Also going for a certificate in 

  • Java and also C++
  • TEFL 
Associate of Science: Business Administration and Management, General, 2016
Los Medanos College - Pittsburg CA

Associate of Arts: Liberal Arts: Behavioral Science and Social Science, 2016
Los Medanos College - Pittsburg CA
Associate of Arts: Arts (A.A.) (D.T.A), 2015
Pierce College - Fort Steilacoom Lakewood W.A
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Professional Summary
I am a detail-oriented Facilities Technician familiar with all aspects of facilities maintenance and repair. I desire a leadership role. I am a personable facilities technician well-versed in evaluating and diagnosing problems and repairing issues in a timely and professional manner. I have excellent customer service skills. I am a reliable worker that thrives in team settings.
  • Strong mechanical and electrical skills
  • Multi-tasking
  • Flexible schedule
  • Health and safety training
  • Painting and repair specialist
  • Knowledge of condensation pumps
  • Landscaping professional
  • Motivated self-starter
Work History
Inventory Management Specialist Sep 2014 - Jun 2016
Walmart 840 Post Road Warwick Rhode Island
  • Used item numbers to properly stock warehouse.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
  • Directed 6 warehouse shipping associates.
Crew Member Feb 2011 - Sep 2014
Burger King 280 Broad Street Providence Rhode Island

  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Assembled food orders while maintaining appropriate portion control.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Routinely moved and stocked food products weighing up to 50 pounds.
GED: 2010
Building Futures Providence Rhode Island

Certification: Facilities Maintenance 2017
Penobscot Job Corp Bangor Maine
  • Facilities Maintenance Technology and Electrical Technology coursework
    • OSHA 10
    • OSHA Lockout/Tag Out
    • Ramset: Powered Actuated Tools                                                                    
    • FlaggerCertification                                                                                
    • Gastite Certification   
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Willing to relocate to: Memphis, TN - Florence
As a key team member in several industries from home improvement to the car rental business skills such as marketing, time management, customer service and sales to help reduce loss of revenue and increase sales. 
  • Superior communication skills
  • Cheerful and energetic
  • Effective team player
  • Dependable and reliable
  • Resolution-oriented
  • Flexible scheduling
  • Managing multiple priorities
  • Eye for detail

Inventory Management Specialist


  • Member of team responsible for bay sequencing entire store faster than any other team in district.
  • Awarded Employee of the Month by management.

Management Assistant


  • Invited to Champions Day for reaching monthly sales goal 60% over quota.
Advanced Product Development Coordinator Apr 2017 to Current
Tempur Sealy Belmont, MS
  • Instrumental in delivery of sample request to prospective customers as well as development and implementation of new ideas and products that will be brought to market.
  • Document data from trials for new products in Microsoft Excel for purposes involving production feasibility and specifications
  • Cut and build mattress samples using AutoCad 2002 for prospective customers to review as well as for purposes of testing products before they are presented to market.
  • Assist in approval of Bill of Materials before finished goods are put into mass production.
  • Responsible for overseeing product development lab in absence of manager of product development engineering.


Cutlas Saw Operator Aug 2016 to Apr 2017
Tempur Sealy Belmont, MS
  • Through the use of AutoCad 2000 effectively decreasing scrap numbers in the plant. 
  • Increasing the overall aesthetic feel of the work area thru time management and attention to detail
  •  Cutting and sometimes assisted building of prototype mattresses to be viewed by prospective customers which in turn has helped increase mattress orders to the point where an additonal shift was needed.
General Labor Oct 2015 to Aug 2016
Tempur Sealy Belmont, MS

Responsible for pillow and gel line scrap reduction, assisting in meeting production quotas and quality.

General Labor Jul 2014 to Oct 2015
Wise Staffing Belmont , MS

Responsible for pillow and gel line scrap reduction, assisting in meeting production quotas and quality.

Management Assistant Apr 2011 to Jan 2014
Enterprise Rent-A-Car Corinth, MS
  • Made positive profitable impacts on branch thru use of marketing, customer service and office management skills that helped to increase overall branch fleet by 10% as well as an increase in overall branch sales.
  • Overall productivity led to a need for additional employees to help with the influx of new business.

  • Running branch by myself after less than three months of training.
Inventory Management Specialist Mar 2008 to Apr 2011
Home Depot Collierville, TN
  • As a team member with many hats in this industry instrumental in the overall increase in aesthetic look of mulch yard and increase in store available inventory and sales potential thru bay sequencing, price changes, cycle counts and ordering.
  •  Decrease in product shrink and loss of revenue; also performance of 90% of ordering for highest revenue departments in the store which in turn helps to decrease out of stock products and increase sales.
Master of Science, Marketing with Marketing Analytics (In Progress) 2020 The University of Alabama Tuscaloosa, AL
MBA, Business Administration (Specialization in Marketing) 2012 Ashford University Clinton, IA
Bachelor's, Business Administration 2010 Ashford University Clinton, IA
  • AutoCAD 2002
  • Sales
  • Customer Service
  • Inventory Management/Ordering
  • Office Management
  • Microsoft Excel
  • Machine Operation
  • Time Management
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Professional Summary
Self-motivated professional with International Sales Management experience in Fortune 500 company. Effectively managed diverse portfolio of between $1 million to over $3 million in revenue. Successful in new account acquisition plus growing existing account sales by building and deepening relationships to ensure profitability. Eager learner who's earned fast track promotions through record of achievement, dedication and commitment to personal development.
  • Strategic account management
  • Business development
  • Strong interpersonal skills
  • SAP & ZOHO CRM software
  • Relationship building
  • Persuasive negotiator
  • Excellent work ethic
  • Leadership
Work History
Tifco Industries Inc Cypres, TX
  • Created sales contacts with off-premise accounts in construction & machinery, manufacturing plants, trucking & transportation, services, agriculture & wholesale food plants and government facilities.
  • Prospected and conducted phone or face-to-face sales calls with front-line supervisors, dept. managers and directors.
  • Increased sales volume by creating new accounts and re-activating dormant accounts.
  • Met existing customers to review current services and expand sales opportunities.
  • Gave clients product demos, new account presentations, IPad video tutorials and generated daily sales reports  of results.
  • Negotiated prices, terms of sales and wrote sales contracts for orders obtained plus submitted orders for processing.
Grainger Industrial Supply Doral, FL
  • Built customer relationships, loyalty and retention through personalized account management and customer care while managing over 1,000 accounts.
  • Generated sales and leads through prospecting, cold calling and setting meetings to help uncover additional revenue potential by landing and expanding business.
  • Organized joint sales calls with clients & vendors, promoted new products, and helped customers with selection of industrial products by using product knowledge and leveraging resources.
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts.
  • Resolved technical concerns, negotiated prices and terms of sales to increase customer loyalty and trust while minimizing financial risk exposure to organization.
  • Met existing customers to do needs analysis or business reviews with goal of defending and growing business.
  • Attended weekly sales meetings and presented quarterly business reviews.
Fluent in Spanish; working knowledge of Portuguese used in handling accounts from South America including Brazil. 
Bachelor of Science: Business Administration Jones College - Miami, FL
  • Graduated Magna Cum Laude
  • Founding president of Phi Beta Lambda-Psi Beta Gamma chapter
This resume is created in 7 minutes.
To secure a position where my skills, initiative, and 8 years of experience as a program support manager and employment coordinator can be used effectively by a service support organization.
  •  Demonstrate effective leadership skills.
  • Effective communicator with excellent interpersonal and organizational skills.
  • Cooperative and flexible; adapt easily to changing needs and circumstances. 
  • Resourceful, determined, and diplomatic approach to problem resolution. 
  • Able to handle multiple tasks, set appropriate priorities, and meet deadlines. 
  • Motivated, conscientious, and confident self-starter. 
  • Attentive to accurate documentation and recordkeeping. 
  • Interact well with various personalities, cultural backgrounds, and age groups.
  • Enthusiastic team player who enjoys challenges and performs well under pressure. 
  •  Proficient in Microsoft Office Suite.
  • Strong management and administrative skills.
  • Expertise in event planning and coordination.
  • Successfully train, motivate, and supervise personnel.
Public Service Medal
07/2015 to 11/2016
Contractor Interactive Government Holdings, INC
09/2012 to 07/2015
H2H Employment Coordinator and Northeast EC Regional Coordinator A-TEAM SOLUTIONS LLC
09/2008 to 09/2012
  • Served as Program Support Manager for the six New England States.
  • Recruited or engaged over 200 employers across the region.
  • Supported and/or assisted 1400 registered job seekers.
  • Introduced the Employer Partnership to thousands of Service Members.
04/2008 to 09/2012
  • Hero2Hired (H2H) Program.
  • Served as Employment Coordinator for Massachusetts.
04/2008 to 08/2008
01/2004 to 01/2007
Administrative Support Technician CRYSTAL-VIEW TECHNOLOGY CORP/ NORTHSTAR TECH Virginia Beach, VA
01/1999 to 01/2002
  • 94th Regional Readiness Command Family Program Office Served as Family Readiness Assistant Sergeant Major (Ret) 94th Regional Support Command Liaison to the Massachusetts Committee for Employer Support of the Guard and Reserve (ESGR) Coordinated ESGR Mission One briefings and Award presentations for the command Conducted ESGR briefings for deployments and redeployments of 94th units Developed working relationship with ESGR committees throughout New England Primary advisor to the Chief of Retention and Command Sergeant Major on ESGR matters.
Inventory Management Specialist UNITED STATES AIR FORCE
Education and Training
Graduate Level Principal Certification Program Worcester State College
Certificate of Advanced Graduate Studies WORCESTER STATE COLLEGE Worcester, MA
Master of Education
Bachelor of Science: Education Education
VOLUNTEER WORK: MASSACHUSETTS COMMITTEE FOR EMPLOYER SUPPORT OF THE GUARD AND RESERVE (ESGR) 2008-2014 Chair Emeritus/Member Volunteer Management Subcommittee 2004-2008 State Chair Executive Director Member 2009 Recipient of the Secretary of Defense Outstanding PROFESSIONAL AFFILIATIONS: MASSACHUSETTS TEACHERS ASSOCIATION NATIONAL EDUCATION ASSOCIATION
Office, presentations