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Professional Summary

Results-oriented, enthusiastic professional with many years of experience in Management, Customer Service, Tier I & II Technical Support, Sales and Product Training. Dedicated to display effective interpersonal and problem solving skills with a proven track record in exceeding company requirements and quotas.

Skilled negotiator who can resolve complex situations delivering solutions that enhance customer relationships.

Core Qualifications
  • Accounting software knowledge and experience in SAP, EDI systems
  • Excellent Time Management skills
  • Proficient with Microsoft Outlook, Word and Excel.
  • Outstanding communication and listening skills
  • Conflict resolution techniques
  • Tier I and Tier II Help Desk Technical Support
  • Natural Gas Meter Certified
  • Company Certified Driver
  • Dispatcher Experience
General Studies 85' Graduate Joliet Central High School, Joliet, IL
Electronic Technician Devry Institute of Technology, Addison, IL
Course work in Marketing, Business Management and Communications Lewis University, Cresthill, IL
Matson Logistics Oakbrook Terrace, IL Customer Support Specialist 07/2017 to Current
Processing orders from Matson Logistics customers in the Vendor  Management , Intermodal  and Highway Departments. I also have  day to day contact with Dispatchers, Booking Agents, Truck Drivers and interoffice personnel on tracking highway Arrivals and Deliveries of truck and Railbilling shipments. Using SAP, EDI  and  Communicating thru email, phone calling, etc. Identifying delays and other complications associated with company load shipments to Sales Representatives and Management. Completing or assisting with additional projects.
Southern Company/ Nicor Gas Warrenville, IL Customer Care Specialist 01/2014 to 07/2017

Customer Care Specialist processing Natural Gas Emergency requests, start and stop Gas services and report problem areas. I offer solutions and solve problems that are sometimes unstructured and that may require reliance on conceptual thinking. I prepare field orders which include turn-ons, turn-offs, transfers, meter sets and removals. I answer complex credit and billing inquiries and make arrangements for payment of past due bills. I adhere to established policy, procedures and quality standards. Meter Reader Certified with a year of actual Meter Reading.

Officemax Corporate Naperville, IL Inventory Management Specialist 02/2013 to 06/2013
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel using the updated SAP software.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Provided detailed Daily departmental reports and updates to senior management.Provided a high level of product and leadership support to representatives and clients.
BP Naperville, IL Customer Support Specialist 06/2005 to 08/2012
  • Customer Service Specialist and Tier 1, Tier 2 Technical Support.
  • Managed chains of gross sales to internal and external customers in which I used Excel based tools for pricing/gross margin analysis to develop weekly and monthly reports to management.
  • Ensuring exceptional customer service and brand awareness with acute understanding of the customers needs.
  • Managed domestic and international order fulfillment ensuring timely and accurate product delivery with proper documentation and account profile updates.
  • Received, coordinated and processed all sales orders and credits based on the customers requests using EDI software which was sourced by email, fax, voicemail and other means.
  • Worked with Supply Chain and Sales personnel as necessary on short shipments, voiding orders and problem shipments.

Sprint PCS Bolingbrook, IL Team Advisor/ Retail Sr. Support Specialist 12/1998 to 06/2005
  • At this World Class Fortune 500 company I provided the highest standards to local and long distance wireless cellphone services to millions of customers.
  • Customer service agent taking Phone orders, Retention services, Team Advisor and Retail Supervisor in the Chicagoland area stores.
  • Mentored new hires, trainers and Team Leads on methods and procedures.
  • Production floor support on escalated calls, callbacks billing and retention issues.

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Professional Summary
Monitoring warehouse transactions. Tracking inventory maintenance and control equipment flow. Submitting annual budget reports, ensure financial standards, and resolve issues.Act as liaison between the warehouse and customer service.
  • cycle count
  • Project management
  • Budget analysis
  • ISO Certified
  • Inventory Control
  • Regulatory
  • Training Adept multi-tasker
  • Trained in cross-cultural communication
  • Organized
  • Critical thinking
  • Problem solving 
Work History
Inventory Control Manager, 01/2016 to Current
Edgeband USA Jeffersonville , IN
  • Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.
  • Determined suitable crewing requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
  • Maintained and communicated daily productivity and shipment reports for all departments.
  • Immediately addressed all expired product dispositions.
  • Procured required manufacturing equipment and parts.
Inventory Management Specialist, 10/2014 to 01/2016
L used Appliance New Albany , IN
  • Directed 10 warehouse shipping associates.
  • Trained staff on material handling processes to reduce shipping times.
  • Divided cargo received by account Number and intended location.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Verified computations against physical count of stock.
  • Recorded Numbers of units handled and moved using daily production sheets and work tickets.
  • Forecasted manpower requirements based on daily workload and company targets.
Inventory Specialist, 09/2008 to 10/2014
Owens & Minor Distribution Inc Louisville, KY
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
E-3, 08/2006 to 09/2008
Marines Oceanside, CA
  • Drafted military and nonmilitary correspondence.
  • Operated and maintained communications equipment.
  • Expert in tactical and technical guidance.
  • Operated and maintained equipment worth $100k in contaminated areas.
  • Planned and briefed personnel on missions.
  • Supervised teams in support of security and installation law and order operations.
  • Led basic reconnaissance operations and reported enemy movements to commanding officers.
Bachelor of Science: Business, 2018
Indiana University Southeast - New Albany, IN

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Dedicated and compelled to excel in every position I work in, but most recently have found a true calling in the world of insurance claims. In the past year, I have reached many goals I set out embracing the First Notice of Loss role. I have done so by always maintaining a level of professionalism everyday and always committing to the task at hand. Reliable in completing my objectives in a timely manner which allows me to assist fellow team members as well.

  • Management Experience
  • Strong Customer Service Background
  • Clear and Confident Communicator
  • Microsoft Office (Excel/Powerpoint/Word)
  • Types 60+ words per minute
  • Critical Thinker
  • Dedicated
  • Detail Oriented
  • Team Player
  • Efficient Multitasker
06/2017 to Current
Claims Service Consultant 2 National General Insurance Company Winston-Salem, NC
  • Provide proper service and a level of care to our customers when calling in
  • Maintained the highest adherence metric across all call centers since January 2018
  • Have maintained perfect call audits for 2018 and coached team members to reach the same goal
  • Always being available to other supervisors to help assist fellow CSCs and provide them a report on how that CSC performed
  • Chosen by Claims Manager to assist with the Existing Claims Voicemail box and leading when necessary
  • Chosen by direct supervisor to be included in a SKYPE group to assist everyone who needs assistance or has questions
  • Maintain a level of service without being supervised in a professional manner
  • Promoted 5/2018 to CSC Level 2
03/2013 to 06/2017
Center Store Leader and Evening Manager Food Lion Headquarters Winston Salem, NC
  • Manage the store throughout the night for a proper close
  • Keep a temperature log of various refridgerated areas to ensure everything is at the correct range of temperature
  • Communicate with associates about their day to day tasks
  • Delegate as I find something that needs to be done and also help complete it
  • Manage the store in the absence of my store manager and my assistant store manager
  • Listen to customers and their concerns and do everything in my power to help correct it for them
  • Help order stock for the store or store supplies
  • Change our ad items to help promote sale items to customers
  • Keep myself available to any emergency calls for the store, including working 5-10 hours of overtime if needed
  • ServSafe certified, ensure every food item is kept at correct temperature
08/2010 to 01/2013
Taxi Driver Latino's Taxi Winston Salem, NC
  • Recording daily activity such as call logs and cab runs
  • Calculating the best price for distances and applying discounts
  • Providing excellent customer service on phone and in person
  • Answering calls and taking note of trips
  • Making deliveries for customer
12/2007 to 04/2010
Inventory Management Specialist Walmart Winston-Salem, NC
  • Work as a team to stock the truck nightly
  • Help control inventory throughout the store
  • Taking on irate situations and properly addressing them
  • Work well in a fast-paced environment
  • Adaptable to changes
  • Maintain a postive and friendly attitude throughout the day
  • Going above and beyond for the customer
High School Diploma North Davidson High School Lexington, NC, United States
Some College Courses South University High Point, NC, United States

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Logistics and transportation professional accomplished in supply and demand planning, distribution requirements planning and inventory control.

  • Global logistics
  • Inventory tracking
  • Ground and air transportation
  • Shipment consolidations planning
  • 3PL knowledge
  • Warehouse and fulfillment
  • Customer service-oriented

Forklift Certified

SARSS Certified

Vectrus LOGCAP IV January 2013 to Current Arrival / Departure Airfield Control Group (A/DACG) Specialist
Greenville, SC
  • Oversees the scheduling for the day-to-day activities with military professionals and government contractors to plan global operations and movement control
  • Assists in the palletizing of general cargo loaded on vehicles and/or 463L pallets
  • Prepares cargo and hazardous materials for air movement; generates documents and obtains vehicle certifications
  • Creates shipments, assigned carriers and dispatched shipments.
  • Comply with safety rules and procedures
  • Resolves problems for customers, warehouses and carriers.
Vectrus LOGCAP IV January 2012 to January 2013 Material Handler / Forklift Operator
Greenville, SC
  • Maintained accurate stock records and schedules
  • Unloaded, picked, staged and loaded products for shipping.
  • Transport vehicles to and from maintenance
  • Operated up to 10k forklift
  • Worked with SARSS, LOGSA, FEDLOG, MS-DOS, Windows 95, MS Office and other similar programs to support US Military Operations
  • Maintained ASL and SRA Operations and maintained accountability of hand receipts and lateral transfers
Wal-Mart January 2010 to January 2011 Inventory Management Specialist
Hope Mills, NC
  • Performed audits on inventory, groceries and merchandise
  • Conducted monthly, quarterly and yearly inventories of warehouse stock
  • Reported inventory balances and cycle counts
  • Operated forklift and walkie stacker to retrieve pallets and to load and unload freight
  • Provided customer service on the sales floor
  • Cleaned and maintained a safe work area daily
LCI-SSSC January 2007 to January 2009 Warehouse/ Hazmat Technician
Fort Bragg, NC
  • Ensured hazmat was stored and stocked properly
  • Received, issued, and stored a limited amount of petroleum, oils, and lubricants (P.O.L)
  • Oversaw warehousing and storage practices and housekeeping
  • Transported goods from racks, shelves and vehicles with forklifts & pallet jacks
  • Worked at a rapid pace to meet tight deadlines and finalize sales
Dollar General January 2006 to January 2007 Cashier/Lead Stocker
Fayetteville, NC
  • Supervised all areas of the day to day operations of the store
  • Assessed customer needs and responded to questions
  • Bagged merchandise by following standard procedures
  • Updated register logs
  • Operated cash register with proficiency.
  • Provide orientation to newly assign personal
  • Tactfully dealt with individuals with speech impediments, hearing loss and limited English language skills
  • Resolved customers complaints
  • Performed night deposits of funds of well over $2,500 nightly
Jack Britt High School 2005 H.S. Diploma Fayetteville, NC, United States