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Professional Summary
Reliable maintenance worker who is detail- and results-oriented and possesses an exceptional commitment to quality and service.
  • Custodial and Porter Certification
  • Punctual and Professional
  • Commercial and residential maintenance
  • Team Player
  • Pays close attention to detail
  •  Follows directions well
  • General building maintenance
Work History
Messenger 01/2012 to 03/2015
Jay Company New York, NY
  • Delivered packages throughout the five boroughs
  • Sorted and delivered all mail, packages and news papers.
  • Met with manager regularly for customer service assignments.
  • Organized inventory by the order of the stop and prepared  packages to expedite the process.
  • Practiced safe tactics and adjusted to the potential hazards of each stop.
  • Greeted customers and used excellent customer service skills to meet and exceed expectations.
  • Ensuring that delivered packages and outgoing packages were correctly documented and secured.
Porter 03/2011 to 04/2012
Wild Cat New York, NY
  • Performed maintenance duties that involved sweeping, dust mopping, mopping, glassing cleaning, buffing, vacuuming, scrubbing, wiping, and replacing all dispensers or filters.
  • Maintained cleanliness of assigned areas.
  • Removed and /or replaced broken equipment items to prevent possible health hazards.
  • Responsible for maintaining safety protocols and standards according to city and state regulations
.: Prospect heights High School - Brooklyn, NY
This resume is created in 7 minutes.
Professional Summary
Well-qualified and results oriented. Customer service specialist, followed by an extensive management experience. Strong interpersonal skills, including certification in employee mediation and team building. Innovative problem solver developed and implemented new service strategies to increase customer satisfaction by 30%. Highly motivated sales associate with extensive customer service and sales experience. Followed by years of working with different clients and employees/visitors daily.
  • Excellent communication skills
  • Results-oriented
  • Self-directed
  • Strong interpersonal skills
  • Certified Computer Office Assistant
  • Accurate and detailed
  • Excellent planner and coordinator
  • Advanced MS Office Suite knowledge
  • Resourceful
  • Business writing
  • Dedicated team player
  • Pleasant demeanor
  • Extensive vocabulary
  • Proofreading
  • Microsoft Excel certified
  • Human Resources Management (HRM)
  • Advanced clerical knowledge
  • Multi-line phone proficiency
  • Critical thinker
  • Project planning
Work History
PSE Mail Processing Clerk, 09/2015 to Current
United States Postal Service Charlotte, NC
  • Clerks perform a variety of supervisory, window, box, general delivery, rural route, highway contract route, or city delivery services to support a small community when the Postmaster is on leave or not available.
  • PSE Sales, Service, and Distribution Associates perform distribution and a variety of sales and customers support services for products. They must maintain pleasant and effective public relations with customers and others requiring familiarity with Postal laws, regulations, and procedures commonly used.
  • PSE Mail Processing Clerks also collate, bundle, and transfer processed mail from one area to another, and they may be required to handle heavy sacks of letter mail or parcels weighing as much as 70 pounds.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
Messenger, 11/2015 to 07/2016
Brink's Inc Charlotte, NC
  • Delivering, picking up and reconciling valuables from a customer's location.
  • Maintaining the highest degree of control over the customer's shipment.
  • Protecting the crew and premises against attack while preventing loss.
  • Responsible for client asset base including bond funds and city funds.
  • Compiled financial reports pertaining to cash receipts, expenditures and profit and loss. Discovered major instances of fraud, embezzlement and large balances due.
Executive Administrative Assistant, 01/2011 to 06/2015
A Caring Home Inc. Charlotte, NC
  • Answer Phones and Route Calls to Appropriate Staff Members.
  • Handle sensitive human resource documents, recruit new hires, ensure the personal safety of staff and visitors and property.
  • Coordinate maintenance requirements and repairs of the facility, and make daily deposits at the bank.
  • Maintain appropriate interpersonal relationships with employees and consumers, order office supplies and maintain inventory.
Unlicensed Sales Associate, 05/2013 to 09/2015
Allstate Insurance Charlotte, NC
  • Completes customer's transactional requests as provided by caller.
  • Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities requiring a transfer to a licensed representative.
  • Actively listens to customer issues or questions showing interest, compassion and displaying empathy for the caller's situation.
  • Verify coverage for customers or verify that policy changes were made and provide proof of insurance documents to customers.
  • Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tools.
  • Acknowledge and direct customer's requests for additional products or services to appropriate licensed representatives.
  • Ensure facilitation of first call resolution and customer satisfaction on all transactions.
  • Handle requests regarding customer documentation (including all documents sent out by our company) and be able to clearly explain them to include any follow up on our customer's part.
High School Diploma: 2010
Hawthorne High School - Charlotte, NC
Bachelor of Science: Nursing, RN, 2019
ECPI University - Charlotte, NC
Earned highest marks for customer satisfaction, company-wide with A Caring Home INC. Increased employee training participation by 50% by adapting existing curriculum into online education modules. Reduced time spent on inventory by 20% by reorganizing physical storage of supplies. Graduate of firearms course to carry concealed weapon with Brinks INC.
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Professional Summary
Resourceful, imaginative and experienced professional with strong leadership and relationship building skills.  Highly trained in a wide array of Welding and Fencing mediums. Skilled Driver with NYS Class A certification and Passenger Endorsement.
  • NYS CLASS A Drivers Certification & Passenger Endorsement
  • Trained in safe driving techniques
  • Skilled and safe driver in adverse conditions
  • Business operations expertise
  • Results-oriented
  • Versed in Multiple hand and electric tools.
  • Team Player
  • Organized, Honest and Trustworthy
  • Strong work ethic
  • Effective communication and interpersonal skills
  • Self Motivated
Professional Experience
Independent Business Owner 2001 to Current
Action Fence Incorporated Bay Shore, New York
  • Commercial and Residential Fence Installations 
  • Professional Fence Installer for all phases of fencing.  Specializing in Chain link.
  • Manage Advertising and Marketing need of the Company
  • Maintain weekly and Monthly inventory of product 
  • Provide white glove service to all current and potential customers by discussing their needs, providing estimates, finalizing contracts, ordering all materials and scheduling based on their availability.
  • Once Contracted, I Manage all  jobs professionally from start to finish including Pickup and delivery of materials, layout fence lines, following blue print specifications and survey markings and ensuring posts are embedded properly with either concrete or by tamping soil. 

Driver Messenger 06/2017 to Current
Brentwood Union Free School Brentwood, NY
  • SAFELY  and PROFESSIONALLY transporting students and staff to and from school events
  • Delivering and transporting packages, mail and equipment between school facilities and organized events.
  • Loading and unloading delivery van
  • Ensuring all packages are accounted for and delivered in a timely manner.
Custodial Worker 1 08/2014 to 06/2017
Brentwood Union Free School Brentwood, NY
  • Maintained cleanliness of school facility daily.
  • Inspected and Cleaned in and around the buildings, prioritizing safety at all times.
  • Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
  • Scrubbed, top-coated, buffed and varnished hard floors.
  • Assembled basic furniture and supplies for classrooms
  • Prepared school buildings for students arrival in the fall. 
Independent Contractor Driver 2005 to Current
Town of Islip Public Works Islip, NY
  • NYS Class A Certification & Passenger Endorsement 
  • Private snow plow contractor
  • Operate and Maintain equipment used to clear public roadways during and after snow fall. 
  • Log hours and activity for record keeping

Fence Installer 2000 to 2001
Cipco Fence LLC Copiague, NY
  • Packed transportation vehicle daily with supplies, material and tools for use on work site.
  • Installed all fence types, including wood, PVC or Vinyl, chain link, wrought iron, aluminum, steel, barbed wire, electronic pet fence and security gates. 
  • Fabricated and welded chain link gate frames
Catering Manager 1999 to 2002
Marconi Manor Islip, NY
  • Skillfully interacted with customers, employees, committees, administrator and staff to organize events and menus. 
  • Organized special events in  and outside of the venue, including receptions, promotions and corporate luncheons.
  • Led and directed team members on effective methods, operations and procedures in quality preparation and presentation of food. 
  • Strategically developed effective marketing plans and public relations to increase sales and profits while managing costs.
  • Oversaw a team who was able to service guest lists upwards of 300 people. 
  • Transported and set up supplies, decorations and food for catered events. 
Education & Certifications
NYS Class A certification & Passenger Endorsment: 2008 Commercial Driver Training - West Babylon, New York
Welding Certification: 2000 Apex Technical School - New York
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Professional Summary

  • Immaculate Driving record 
  • Proficient at reading Road Map / GPS 
  • Fluent in (English and Spanish)
  • Trained in safe driving technique 
  •  Computer proficiency: Excel, Word

Work History
January 2017-Current Driver / Messenger | KA Design Group | New York, NY
  • Pick up and carry messages, documents, packages and other items
  • Load vehicle ensuring goods are stored Appropriately 
  • Unload and sort items collected along delivery route 
January 2015-January 2017 Driver / Stock Associate | Wink | New York, NY

  • Over see of operations to ensure quality of product is up to standards 
  • Deliver merchandise to various locations
  • Maintain stock room immaculate 

January 2013-January 2015 Driver | OTR Media Group Inc | New York, NY

  • Drive clients to work sites or HQ
  • Deliver wall scapes tools in five Boroughs
  • Safely load and unload deliver according to size of load 

2005 High School Diploma: Media and Communication , New York, NY