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Summary

Customer service professional with 15 years experience in team sales environment. Established reputation for reliability, efficiency and problem solving. Enjoys working as part of a team to achieve sales goals. Skilled in prioritizing and completing tasks in a timely manner. Customer focused with diverse industry experience including customer service, sales, logistics and supply chain.

Skills
  • Customer service-oriented
  • Strong work ethic
  • Staff training and development
  • Data entry
  • Detail-oriented
  • Outstanding interpersonal skills
  • Excellent communication skills
  • Sales experience
  • Carrier negotiations
  • Fluent in German
Work History
LOGISTICS SENIOR CARRIER MANAGER, 01/2019 to Current
USA TRUCK INC. Puyallup, WA
  • Served as a mentor to the carrier team members to improve performance, negotiation tactics as well as customer service.
  • Motivates and coaches carrier team to achieve department and company goals as well as promoting a positive work environment.
  • Responsible for carrier prospecting, management, negotiations and relations leading to strong long-term strategic partnership.
  • Provided updates on critical shipments to point of contact and customers.
  • Monitored the market and negotiated rates based on trends.
  • Negotiated and arranged transport of goods with outside carrier.
  • Responsible for the training of new employees.
LOGISTICS CARRIER MANAGER, 11/2017 to 01/2019
USA TRUCK INC.Puyallup, WA
  • Helped facilitate the startup of USA Truck Logistics in Puyallup, WA.
  • Developed, built and strengthened carrier network through existing and new carrier relationships.
  • Prepared timely rate estimates for customers and account managers on new and existing lanes.
  • Issued timely and accurate responses to both internal and external inquiries.
  • Developed and supported operations for expanded revenue opportunities via the expansion of committed carrier base.
CARRIER MANAGER/ACCOUNT MANAGER, 01/2015 to 10/2017
INTERSTATE DISTRIBUTOR LOGISTICSTacoma, WA
  • Responsible for the movement of freight within the PNW as well as the negotiation of rates to ensure margin requirements are met.
  • Developed and managed a network of outside carriers to move freight in the most profitable manner.
  • Responsible for dispatching same day as well as future pick-ups to carriers.
  • Monitored freight in transit and trouble shoot problems to ensure on time delivery.
  • Redirected shipments en route in response to customer requests.
  • Communicated with customers regarding any overages/shortages and shipping/receiving delays that may arise.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Established long-term customer relationships through prompt and courteous service.
  • Cross-trained and backed up other account managers.
  • Trained new associates in day to day operations and carrier management.
  • Conducted interviews and participated in evaluations of prospective new hires.
CARRIER RELATIONS / ACCOUNTS PAYABLE, 01/2015 to 05/2015
INTERSTATE DISTRIBUTOR LOGISTICSTacoma, WA
  • Monitored Carriers compliance to determine if Interstate Distributor Company's qualifications are met.
  • Coordinated with Carriers to ensure terms of Contracts are fulfilled.
  • Managed all new carrier set ups.
  • Managed and responded to all correspondence and inquiries carriers, factoring companies and internal billing department.
  • Communicated with customers to identify and resolve outstanding payments.
  • Performed weekly status updates on past due accounts.
  • Researched and resolved accounts payable discrepancies.
EXPORT OPERATIONS ASSOCIATE, 03/2013 to 12/2014
SUPERVALU INTERNATIONALTacoma, WA
  • Reconciled supplier invoices as well as processing payments.
  • Responsible for managing product requests made by international clients from Japan, Taiwan, Thailand, Philippines, Korea and Iceland.
  • Order processing to include, acknowledge and entry of order, shipment scheduling, purchasing products from Vendors and/or Supervalu distribution center and logistical scheduling
  • Monitored orders closely and troubleshoot problems to ensure customers receive timely delivery of product.
  • Coordinated all Logistical aspects such as third party warehousing, trucking and Vessel scheduling.
  • In direct contact with fortune 500 companies, such as Hershey's, Proctor and Gamble and Unilever.
  • Communicated with warehouses, and customers regarding outgoing orders.
  • Prioritized order security, accuracy and on-time pickup and delivery.
  • Updated the database with changes in carrier status.
  • E-mailed suppliers, carriers and customers with shipping updates.
KEY EMPLOYEE/ BARTENDER/ SERVER, 07/2000 to 01/2015
OUTBACK STEAKHOUSETacoma, WA
  • Controlled daily cash flow with minimum variance of +/- $2.00 bybeing responsible with cash exchanges resulting in increased revenue
  • Worked with management in creating drink specials to be sold tothe public.
  • Conducted monthlyinventory of Liquor, Beer and Wine.
  • Trained and developed new servers and bartenders.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Routinely supported managementby supervising a 20 personteam of servers and cooks
  • Created drink contests for coworkers to boost morale andincrease sales.
  • Guided guests through menus while demonstrating thoroughknowledge of the food, beverages and ingredients.
  • Identified and resolved problem situations skillfully.
  • Provided an elevated customer experience to generate a loyal clientèle.
Education
Bachelor of Science: Business, March 2013
University of Phoenix - Tacoma, WA
Associate of Arts: General Studies, September 1997
University of Maryland - Mannheim Germany
Accomplishments

Delta Mu Delta inductee- International Business Honor Society

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Experience
09/2016 to Current
Math Tutor Mathematics Tutoring Lab Cheney, WA
Boss: Kyle Riggs
Phone:
06/2016 to 09/2017
Newspaper Delivery Spokesman Review Spokane, WA

Human Resources

Phone:

03/2015 to 11/2015
Sandwich Maker Subway Post Falls, ID

Human Resources

Phone:

Education and Training
2016
High School Diploma East Valley Highschool Spokane, WA
2018
Bachelor of Arts: Electrical Engineering Eastern Washington University Cheney, WA, USA

I am currently a junior working towards my degree.

Extra-Curricular Activities
Parkour experience of 5 years.
Attending Northwest Gymnastics open gym nights for 2 years.
Community Service

Sis Q Meadows- 2015 (Summer)

Duties included: Lifeguard, teachers aid and kitchen help.

 

Mission Trip Youth Advisory-2011-2015 (Summer)

Duties included: Preparing food, manning a children's carnival booth and volunteering at the homeless shelter.

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Knowledge Base
  • Effective Multitasking
  • Quality Control
  • Excellent communication skills
  • Dedicated team player
  • Able to lift 150 pounds
  • Fine motor skills
  • Drilling
  • Attention to detail
  • Excellent quantitative skills 
Experience
Interior technician , 06/2017 Current Kinkisharyo Train Factory Palmdale, CA
  • Supported quality assurance by visually inspecting items and removing defect parts.
  • Assembled component parts of [side access covers, side destination sign and fixtures].
  • Used established assembly instructions to complete jobs in an efficient and accurate manner.
Laborer, 04/2015 05/2017 Freelance contractor Lancaster Assisted skilled workers with construction projects in all phases of rough and finish carpentry. Built and disassembled scaffolds, bracing and barricades. Mixed and laid concrete to raise top of manhole to the street level. Installed and repaired roofs, flashings and surfaces. Performed heavy labor such as ditch digging, paving and hauling. Installed, repaired and rebuilt tile, brick and stone surfaces. Apply grout between joints of bricks and tiles.
mail carrier, 10/2015 11/2016 United States Postal Service Van Nuys, CA Loaded and unloaded two trailers each day. Picked up and delivered cargo in a tractor-trailer using knowledge of roads, highways and interstates. Completed a daily pre-trip inspection checklist before first delivery of the day. Changed tires and installed light bulbs, fuses and tire chains.
customer service rep. , 07/2011 08/2015 starwood hotels inc. Lancaster, CA Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Interacted with customers to follow-up on hotel reservation.
Education
2005 atelope valley collage Lancaster, CA, los angeles Associate of Applied Science aerospace technology certificates in blueprinting, structures, and composites  
2003 highland highschool Palmdale, CA, Los Angeles High School Diploma highschool
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Professional Summary
Meticulous customer service and cashier. Excellent at juggling multiple tasks and working under pressure. Enjoy meeting new people. 
Skills
  • Quick learner.
  • High dependable.
  • Self-motivated. 
  • Extremely organized.
  • Operate Backhoe.
  • Operate Man-lift.


  • Computer skills.
  • Athletic.
  • Friendly.
  • Team oriented. 
  • Operate Forklift.
  • Operate Skidsteer.


Work History
Cashier, 07/2016 to 09/2016
Laneville Foodmart Lanesville, Indiana
    • Customer Services
    • Sales Techniques
    • Restock the shelves
    • Solved unresolved customer issues
    • Balanced cash register
Cleaning Services, Forklift Operator, 06/2017 to Current
Adeal Equipment Louisville , Kentucky
  • Cleaning equipment.
  • Take pictures of equipment and posting them websites for sale.
  • Driving forklifts.
  • Moving equipment.
  • Delivering and picking up equipment.
  • Driving a man-lift.
Rural Mail Carrier, 07/2017 to Current
United States Postal Service, New Salisbury, IN, United States New Salisbury, Indiana
  • Sort and case mail.
  • Deliver mail and packages.
Education
High School Diploma: 2016
Lanesville Jr/Sr High School - 2725 Crestview Avenue, Lanesville, IN 47136

Associate of Applied Science: Business Administration, Current
Ivy Tech Community College - Sellersburg


Plan to become a Physical Therapist Assistant

Accomplishments
  • Female athlete of the year
  • All conference
  • Varsity basketball for 4 years
  • Deans List

Volunteer

St. Johns Youth Group

  • Prepare and serve at dinners
  • Coordinate yard sales

Lanesville School

  • Set up Academic Banquet
  • Served food and helped with clean up
  • Compile programs
  • Helped in the office whenever they asked