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Professional Summary
Enthusiastic Marketing Manager and dedicated employee with high integrity, strong work ethic and great leadership skills. Bilingual Customer Service Agent skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with a passion for team building and promoting positive company morale.
Skills
  • Strategic sales knowledge
  • International sales support
  • Exceptional communication skills
  • Account management
  • Negotiation skills
  • Project management
  • Aviation operations experience
  • Corporate aviation
  • Able to learn quickly
  • Adaptable
  • Organized
  • Friendly
Work History
Portuguese language teacher , 02/2016 to Current
Language Center Ensina-me Moscow

Portuguese language teacher (freelancer)

- Students training.

- Students training by Skype.

- School activities development.

- Translation services.

Call center operator, 07/2016 to 08/2016
2WTRADE RUS LLC Moscow

- Handle incoming calls from a Europe customer base.

- Provide detailed information on services and products to customers.

- Make appropriate storage recommendations based on customer requirementslocate available storage space.

- Enter accurate and complete customer information into system.

- Process bookings and orders within time frames.

- Maintain updated records of all customer interactions.

Real estate sales agent, 02/2016 to 05/2016
Mirantte Soluções Imobiliárias São Paulo, Brazil

- Assisting clients with property sales and development

- Preparing and Interpreting legal documents including listings and sales contracts

- Providing legal, economic and market advice

- Liaising with escrow companies, lenders, home inspectors and pest controllers

- Ensuring terms and conditions of agreements are met

- Maintaining and liaising with clients- Coordinating property closings and overseeing document signing

- Analysing market trends to determine competitive market prices

Robinson R44 Helicopter pilot / Flight instructor, 09/2012 to 02/2014
Coach Sports Nutrition São Paulo, Brazil

Flying to São Paulo, Rio de Janeiro, Angra do Reis, Paraty.

- Conducting weekly reporting;

- Flight calculations.

Commercial pilot / flight instructor, 10/2009 to 07/2012
Campo de Marte Airport São Paulo, Brazil

Robinson R22, R44 and Eurocopter AS 350 B, BA, B2, B2 VEMD.

- Flying São Paulo, Rio de Janeiro, Angra do Reis, Paraty.

- Flight instructor Instructor at AGD aviation school.

- Conducting practical and theoretical training, using audio

- Visual and multimedia equipment.

Developing piloting technique, including flight safety, air navigation, aviation law, thorough knowledge of the rules, responsibilities and accountabilities pilots.

Project office manager, 12/2010 to 12/2011
Abraphe - Brazilian Helicopter Pilots Association São Paulo, Brazil

- Techniques documents elaboration, including flight safety, air navigation, aviation law.

- Office work coordination and provision.

- New employees adaptation.

- Employees certification.

Education

Aviation Law Sao Paulo Flight School

Law course (Incomplete) “Paulista” University

Data processing technician “Sir Isaac Newton” College

Russian language St. Petersburg State University

Logistics St.Petersburg Polytechnic University

Marketing National Research University Higher School of Economics

Certifications

Commercial Pilot – Helicopter Sao Paulo Flight School

Flight Instructor – Helicopter Sao Paulo Flight School

Ground School HB/AS 350 B, BA, B2, B2 VEMD  Helibras/Eurocopter

Class 1 Medical Certificate  Air Force

Languages

Portuguese - Native

Italian - Intermediate

English – Upper intermediate (attending)

Russian – Intermediate (attending)

This resume is created in 7 minutes.
Professional Summary
Reliable and determined professional. Recognized for successfully completing challenging projects and exceeding expectations. Leadership and technical skills acquired in several military and civilian positions.
Skills
  • Equipment problem resolution
  • Organized
  • Customer service
  • Quick learner
  • Self starter
  • Creative problem solving
  • Training and development
  • Competent with tools
  • Ability to work unsupervised
  • Secret security clearance
Work History
Aviation Life Support Officer, 07/2016 to 06/2017
U.S. Army Fort Knox, KY
  • Was assigned to be the Alpha Company 8-229thAviation Life Support Officer in July 2016. Upon assignment, began training with the ASF to conduct ALSE functions. Attended and successfully completed the Aviation Life Support Equipment course at Fort Rucker, AL in March 2017.
  • Conducted work order modifications, inspections, tests, repairs, periodic operational checks, and calibrations. Utilized test sets, test patterns, and maintenance allocation charts. Ensured goggles were properly stored and secured when not in use.Maintained appropriate NVG records.
  • Inspected, repaired, and modified flight clothing, survival vest, and survival suits. repaired pockets, seams, zippers buttons, patches, straps, etc. Conducted fitting, sizing, and issuing of survival vest. Inspected, maintained, and repacked first aid and survival kits.
  • Performed initial inspections and fitting of aircrew members for the flyers protective helmet. Conducted preventive maintenance checks to include checking for loose or missing screws, frayed wires, broken connections, and ripped or torn straps. Conducted test of the communications gear and ANVIS system utilizing the ALSE-T.
  • Conducted limited repairs and tested survival radios, beacons and distress marker lights. performed serviceability checks on radios, sending to appropriate shop for repairs.
  • Maintained records and a library of technical manuals. Provided continued and on-the-job training to aircrews. training included use of ALSE, NVG, and flight clothing. Assisted in training for survival techniques to include escape and evasion. Ensured all training was properly documented.
UH-60 Blackhawk Pilot, 11/2014 to Current
U.S. Army Ft. Knox, KY
  • Required to simultaneously maintain control of the aircraft, maintain radio communications with proper personnel, handle in-flight updates or events as they happen, and navigate to the proper location.
  • Serving as a technical advisor to other units, including Active Duty, Army National Guard, and Army Reserve organizations. Plan and coordinate movement of personnel and equipment. This planning process requires coordination with other military assets for the entire operation.
  • Responsible for conducting preventive maintenance checks and services on equipment, pre-flight, and post-flight of aircraft, and documenting required maintenance.
  • In charge of the Alpha Company Foreign Object Damage program that has successfully passed a FORSCOM ARMS inspection.
Security Officer, 01/2015 to Current
Securitas Louisville, KY
  • Made recommendations to the head of Baptist Health facilities on improvements to security processes, procedures, and equipment, resulting in a safer and more effective security infrastructure.
  • Write reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Inspect equipment, structures and materials to identify the cause of errors and defects.
  • Monitor and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Signal Systems Support Specialist, 08/2011 to 11/2014
U.S. Army Ft. Knox, KY
  • Conducted preventative maintenance checks and service on radios and other communications equipment.
  • Performed inspection, function testing on radios and equipment, troubleshooting and repairing as required.
  • Responsible for deploying 1000 blackberries throughout North America. Designed a process to pre-assign blackberries to end users which reduced deployment time by 35%.
  • Part of team that lead implementation of computer life cycle replacement process for entire Army Reserve Aviation. Time line was12 months, process was completed in 8 months.
  • Assisted team in migration from Windows XP to Windows 7. Over 700 computers were migrated in 6 months. This process included backing up users accounts, the re-imaging process, connecting back to domain, and assisting end users setting up their accounts.
Associate Trainer, 07/2010 to 05/2012
Panera Bread Louisville, KY
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
Education
WOBC Diploma: Military Aviation, 2016
Aviation Center of Excellence - Fort Rucker, AL

Warrant Officer Diploma: Leadership/Management, 2014
Warrant Officer Candidate - Fort Rucker, AL

Signal Systems Support Specialist Diploma: Radio Communications/Information Technology, 2013
Signal Center of Excellence - Fort Gordon

High School Diploma: 2012
Ballard High School - Louisville, KY
This resume is created in 7 minutes.
Summary
Maintenance Technician with experience in   performing repairs and maintenance on mechanical systems of submersibles, surface vessels and support equipment in accordance with ASI requirements. Senior Satellite Engineer with over seven years experience, developing plans whereby the company were able  to receive satellite signals. Managed operation of satellite system.
Skills
  • Scheduling tools
  • Equipment Maintenance
  • Operation Monitoring
  • Deadline Compliance
  • Safety-oriented
  • Team player
  • Operations research
  • Analog and digital electronics design
  • Signal generator equipment
  • Project management
  • Bookkeeping & office management
Experience
Atlantis Submarines 30 South Church Street, George Town, Grand Cayman Mechanical Technician 10/2015 to Current

Performs preventative and corrective maintenance on submersibles, surface vessels and support equipment as directed by the maintenance program. Performs/assist in pre and post dive inspections. Corrects failures assigned by supervisor. Design and write troubleshooting procedures.

Atlantis Submarines 30 South Church Street, George Town, Grand Cayman Trainee Submarine Pilot 09/2014 to 10/2015

Assist pilot in maneuvering passenger submarine during dive tours, monitors operational equipment during dives, briefs passengers on safety, provides dive tour narration and commentary to passenger audience. Participation in vessels maintenance including replenishing supplies of sodasorb, hooking up cables to charge submarine batteries and air systems. Identifies potential operational or maintenance problems and resolve or eliminate problems.

Universal Air Conditioning Redgate Warehouse, George Town, Grand Cayman Bookkeeper/Office Manager 01/2009 to 02/2014

Ensuring efficient functioning of the office by managing and updating daily accounts, executing payroll, preparing and issuing work schedules and time sheets, liaising with customers and ordering inventories. 

Weststar TV Ltd Eclipse Drive, George Town, Grand Cayman Senior Satellite Engineer 01/2001 to 10/2008
Designed and developed satellite dish farm for receiving of satellite signals for day to day broadcasting of channels. Covert network from analog to digital signals. Maintained and managed network environment including troubleshooting, filing and archiving. Prepared accurate specifications for purchase of materials and equipment for purchasing department. Debugged and troubleshot complex analog, digital, and RF circuits. 
Weststar TV Ltd Eclipse Drive, George Town, Grand Cayman Senior Cable Technician 02/1993 to 01/2001

Drafted working drawings, wiring diagrams, wiring connection specifications or cross-sections of underground cables, as required for instructions to installation crew. Installation of cable TV systems in private homes, condominiums and hotels. Inspect equipment and systems to identify issues and report problems to repair technicians. Demonstrate excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance.

Education and Training
Bachelor of Arts: Satellite Technology 1990 University of Texas, Austin, Texas, USA Bachelor of Arts Degree
Electronic Engineering 1987 Browns Institute of Electronics, Fort Laderdale, Florida, USA Certificate of Completion, Basic Electronic Engineering
High School Diploma 1981 Cayman Islands High School, George Town, Grand Cayman
5 O'Levels Passes - Auto Mechanics, English, Mathematics, Account, Physics
3 CSE Passes - Spanish, Biology, Geography 
Activities and Honors
Mustang Track Club, President  - 2007- 2017
Cayman Islands Athletics Association (CIAA), member
This resume is created in 7 minutes.
Summary

Aviation Maintenance Manager with over 20 years of expertise as a manager, leader, aviator and mentor with proven adaptability eager for the next challenge. Successfully managed peers and subordinates, logistics operations, comprehensive Quality Management Systems and complex aviation maintenance programs both Foreign and Domestic including military equipment valued in excess of $840M. Maintains current Secret Clearance.


Education
Bachelor of Science: Liberal Arts, 2016
Excelsior College - Albany, NY
Work History
Deputy Program Manager / Aviation Maintenance Manager, 02/2016 to Current
M2 Services Corporation Fort Hood, Texas
  • Successfully managed the Royal Netherlands Air Force fleet of 4 CH-47 and 8 AH-64 aircraft valued in excess of $400M supporting over 3,000 accident free flight hours; trained and qualified over 100 pilots.
  • Navigated complex flight training programs while overseeing the Aviation Maintenance Program, Safety Program and the ISO 9001:2008 compliant and AS 9110B certified Quality Management System.
  • Lead, resourced and trained the 100 plus member team on aviation maintenance, quality and support to conduct maintenance and flight operations in high tempo conditions.
Deputy Brigade Aviation Maintenance Officer, 11/2014 to 02/2016
US Army United States
  • Responsible for coordinating of the preventive maintenance and scheduled maintenance programs for the Brigades 114 rotor wing aircraft that are worth in excess of $1.5B.
  • Oversaw the management and allocation of the 2015 and 2016 flying hour program for the Brigade that amounted to over $140M.     
  • Headed the transportation, maintenance and part requisition for over 100 rotor wing aircraft consisting of multiple different airframes spanning the United States, Europe and the Middle East.  

Quality Control Officer / Apache Maintenance Test Pilot , 06/2012 to 11/2014
US Army Afghanistan / Kuwait / Fort Hood
  • Responsible for ensuring maintenance was performed according to Department of Army standards and Unit Standard Operating Procedures on 24 AH-64D Apaches while maintaining a 100% maintenance safety record.
  • Ensured mission success by directly supervising, training and qualifying 20 technical inspectors for 24/7 combat operations while deployed to Kuwait.
  • As a senior AH-64D Apache Maintenance Test Pilot for the Battalion, managed personnel, mentored junior aviators while coordinating and conducting maintenance test flights ensuring combat readiness.
  • During combat deployment in support of Operation Enduring Freedom in Afghanistan, personally selected to facilitate our sister unit due to their extensive combat operational needs in their area of operation.
AH-64D Apache Pilot / AH-64D Apache Maintenance Test Pilot, 04/2003 to 06/2012
US Army Iraq / Savannah, Ga / Ft Hood, TX
  • Directed and managed the maintenance flow, reports, acquisition of tools and parts and personnel management necessary to provide fully mission capable aircraft to the Commanders in support of combat operations.
  • Coordinated and conducted maintenance test flights, served as Air Mission Commander and Pilot in Command while participating in reconnaissance and security combat missions in Iraq. 
  • Served as the Battalion Environmental Compliance Officer and Hazardous Cargo Officer responsible for adhering to stringent OSHA and US Army regulations that included placarding, labeling and segregating of all unit cargo for deployment operations.

AH-64 Repairer / AH-64D Pilot, 09/1997 to 04/2003
US Army Fort Bragg, NC / Fort Hood, TX
  • Developed technical and tactical skills needed to operate and employ the AH-64D Apache. Learned leadership skills such as organization, professionalism, administration and how to train, supervise, motivate and evaluate personnel.
  • AH-64D maintainer responsible for completing heavy maintenance that included numerous phase inspections and unscheduled maintenance on the AH-64D Apache.
  • Earned two Army Commendation Medals and three Army Achievement Medals during multiple training exercises that spanned across the United States