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Professional Summary

Enthusiastic, highly motivated, conscientious worker with proven leadership capabilities who likes to take initiative and seek out new challenges. With a diverse employment history, a strong customer service, inventory control and shipping background, I am highly adaptive and learn quickly.

Skills
  • Active listening skills
  • Quick learner
  • Strong communication skills
  • Problem solver
  • Time management
  • Inventory and merchandising
  • Shipping and receiving
  • Proficient in Microsoft Office, Quickbooks, UPS database and cash handling
  • Able to anticipate customer needs
  • Bilingual - Spanish
Work History
Chocolatier, 07/2017 to Current
Anna Shea Chocolates South Barrington, IL
  • Responsible for producing artisan molded chocolates and confections for future sale
  • Assist in ordering, labeling and dating all perishable ingredients for recipes
  • Maintain quality and appearance of all artisanal creations
  • Assist in creating new flavors of bon bons and truffles for events and holidays
Wholesale Manager/Head of Shipping Department, 10/2009 to 12/2014
Anna Shea Chocolates South Barrington, IL
  • Shipped all wholesale and internet orders while following procedures and guidelines
  • Implemented strategic shipping policies and methods to maximize sales and achieve sales goals 
  • Input new customers, made invoices, sales orders, credit memos, and processed payments using QuickBooks
  • Acquired new vendor partnerships that were more cost effective and reliable
  • Responsible for packaging, labeling and dating all products
  • Oversaw inventory and responsible for weekly ordering
  • Assisted in the factory, retail store and hosted parties
Paperwork Processor, 01/2009 to 10/2009
Promoworks LLC Schaumburg, IL
  • Organized, processed and audited multiple reports received from store demonstrators
  • Met weekly deadlines by entering data into databases
  • Effectively managed a high-volume of inbound calls from store demonstrators to assist them in the field
  • Processed employee payments into their accounts
  • Sorted hundreds of pieces of mail weekly
Shift Supervisor, 02/2008 to 12/2008
Putting Edge Hoffman Estates, IL
  • Promoted from Event Coordinator to Shift Supervisor three months into employment 
  • Completed store opening and closing procedures, including cash handling and deposits
  • Demonstrated professionalism while interacting with guests, team members and managers
  • Assigned employees to specific duties to best meet the needs of the store
  • Scheduled entertainment and weekend events
  • Hosted and supervised children's birthday parties
Barista, 03/2007 to 12/2007
Starbucks Hoffman Estates, IL
  • Memorized recipes for all specialty coffee beverages and seasonal offerings
  • Prioritized drink requests while managing interruptions
  • Created customer loyalty by remembering names, personal preferences and allergy information
  • Operated the drive-through window and sales register quickly and efficiently
  • Complied with standards for merchandising, stocking and storing products
  • Greeted customers and provided excellent customer service
Sales Associate, 02/2006 to 11/2006
Bed Bath & Beyond Schaumburg, IL
  • Stocked and replenished merchandise according to store merchandising layouts
  • Welcomed and assisted customers
  • Alerted customers to upcoming sales events and promotions
  • Operated cash register with high accuracy
Education
High School Diploma: 2008
Hoffman Estates High School - Hoffman Estates, IL
  • Took continuing education classes in Criminal Justice and Forensics
  • Participated in Varsity Basketball, Varsity Volleyball, JV Softball and JV Water Polo, being a Co-Captain on the basketball and volleyball teams
  • Help with summer sport camps for incoming freshman
  • Member of Student Council for 2 years
In progress: General & Criminal Studies William Rainey Harper College - Palatine, IL
  • Took general studies with Criminal Law, Criminal Justice and Forensics
  • Led our volleyball team as a starter and co-captain to 1st place in our conference and finished in the final four at nationals
Volunteer Experience
  • Referee and work concession stands at volleyball club leagues
  • Volunteered at Feed My Starving Children, Link Elementary after school program, Friendship Village and Life Changers International Church
This resume is created in 7 minutes.
Professional Summary

Seeking to obtain a position in a fast-paced team-based environment where my extensive clerical skills and revenue cycle background can be maximized to its full potential. Flexible and hardworking in deadline-driven environments. Driven to exceed sales goals and build long term relationships with customers.

Skills
  • Creative problem solver
  • Quick learner
  • Shipping and receiving expert
  • Highly Dependable
  • Excellent attention to detail
  • Excel Spreadsheet
  • Mail handling
  • Sorting and labeling
  • Appointment setting
  • Regulatory Compliance
  • Customer relations and communications
  • Filing and data archiving
  • Documentation and control
  • Workflow planning
  • Business Administration
  • Scheduling
  • Records management
  • Customer and client relations
  • Insurance coverage verification
  • Proficient in Avility
Work History
Administration Assistant, 02/2019 to Current
Alta Hospital System Inc Norwalk, CA
  • Carry out front office duties utilizing data entry skills in framework of medical database.
  • Document patient medical information, case histories and insurance details to facilitate and resolve all patient questions or concerns.
  • Receive, record and address incoming and outgoing communication via telephone, email and mail.
  • Answer questions and address, resolve or escalate issues to management personnel to satisfy patients and insurance companies.
  • Receive and route business correspondence to correct departments and staff members.
  • Use Optimum, Paragon and Rubixis to prepare various correspondence, reports, and other written notes to keep all facilities up to date.
  • Responsible for verifying patient insurance coverage, to ensure medically necessary procedures and services are covered by individual's insurance plan.
  • Coordinate patient data collation with various external referral sources.
Receptionist, 04/2018 to 02/2019
Dusk To Dawn Urgent Care Paramount, CA
  • Answered telephone inquiries from patients, vendors and the public.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Greeted incoming patients in a professional manner and provided friendly, knowledgeable assistance.
  • Corresponded with patients through email, telephone or postal mail.
  • Sorted, received and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
Medical Collector, 02/2018 to 02/2019
Dusk To Dawn Urgent Care 15745 Paramount Blvd. Paramount, CA 90723
  • Evaluated patients financial status and established budget payment plans, follow and report status of delinquent accounts to supervisor.
  • Responsible for all aspects of account follow up and collections, including processing appeals.
  • Designed useful software to support review of customers accounts and document customer contact.
  • Contacting patients to obtain updated insurance information to load into Patient Accounting software.
  • Coordinated patient data collation with various external referral sources.
  • Contribute to team environment by performing other duties as assigned.
  • Weekly and monthly accounts receivable reporting for Management.
  • Makes customer courtesy calls daily, while Applied more than 40 payments per week.
Shipping Coordinator , 10/2012 to 08/2017
Sugar Paper Llc, Stoner Avenue, Los Angeles, CA, United States Los Angeles, CA
  • Responsible for receiving and shipping  all wholesale orders.
  • Obtained appropriate materials for all shipping needs.
  • Stocked and replenished products needed for wholesale orders and upcoming showroom sales.
  • Trained new seasonal sales associates each summer.
  • Provided recommendations  for sales and customer service with other team members to help improve the wholesale efficiency.
  • Addressed customer inquiries, solving problems and providing new product information.
Assistant Activities Director, 01/2011 to 03/2012
Little Elements Developing Center Los Angeles, CA
  • Facilitated  daily lesson plan exercises and educational presentations.
  • Promoted good behavior by using the positive reinforcement method.
  • Communicated regularly with parents about daily activities and behaviors.
Education
High School Diploma: 2009
Inglewood High School - Inglewood, CA
This resume is created in 7 minutes.
Experience
11/2015
Bed Bath & Beyond Birmingham, AL Shipping & Receiving Clerk
  • Act with integrity, honesty, and knowledge that promotes the culture. values and mission of Bed Bath & Beyond
  • Perform Guest services by accepting payment from guests, providing information about the store products
  • Assist guests to locate and purchase products in-store and online order selections
  • Process $15,000 of damaged products to vendors weekly
  • Transfer product to over 500 stores and multiple guests weekly
  • Ensure all products are returned to vendors according to guidelines and procedures
  • Locate and Transfer all recalls to vendors and ensure accuracy
  • Process all authorization codes for vendor responses that are faxed and emailed
01/2013 - 06/2013
Athens-Limestone Hospital Athens, AL Coordinator Asssistant
  • Assisted the director planning and coordinating the execution of charity events for 400 guests
  • Ordered supplies and equipment for charity events
  • Handled high volume inbound and outbound calls with multiple lines
  • Reconciled donations and prepared daily deposits for charity events and fun-raisers
  • Resolved disputes or concerns with clients to facilitate a one-call resolution
10/2007 - 01/2011
MaxRave Huntsville, AL General Manager
  • Maintained 400,000 volume store and supervised a staff of 10
  • Recruited, coached, and appraised quality employees
  • Communicated, executed, and managed internal and external marketing and visual merchandising initiatives
  • Created purchase orders for fixtures, lights, and supplies
  • Received, verified, and processed all products and supplies invoices
Education and Training
Athens State University Athens, AL Bachelor of Science: Business Management Business Management 
Honors/Awards
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Summary
Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues.
Skills
  • Team player
  • Computer skills
  • Clerical skills
  • Quick learner
  • Proficiency in trouble shooting
  • Microsoft Office
  • Multi-tasker
  • Fluent in Spanish and english
  • Strong communication skills
  • Exceptional problem solver
  • Specialized in Slipsheet
  • Licenced in forklift
  •  Customer Service
  • hazmat certified
  • project management 
  • Operations management
  • Excel in Scale Server
  • Shipping and receiving
  • Safety-oriented
  • Familiar with RF systems
  • Packing and scanning orders
Experience
Receiving Lift Truck Operator 11/2013 06/2015 genco Eastvale, CA Unloaded product, put-away product made receipts in system. inventory Cycle counts. 
IT Tech / shipping Clerk 06/2015 12/2015 FedEx Eastvale, CA Unloaded, picked, staged and loaded products for shipping. Conducted  quarterly and yearly inventories of warehouse stock in scale. Resolved service issues in a timely manner, including coordinating and processing returns. Operated Scale shipping system efficiently and accurately.  managed and programmed entry badges. Provided base level IT support to company personnel. Trained new employees and explained protocols clearly and efficiently. Supported customers having data connectivity issues.
System Administrator 01/2016 Current Nortek Eastvale, CA Supported customers having data connectivity issues. Troubleshot hardware issues and worked with service providers to facilitate repairs. Created new account, reset passwords and configured access for users. Help with any scale issues. repair any broken RF guns.. installing scale in RF guns,  help with order that the UOM are wrong.
Education and Training
2008 High School Diploma: Montclair High School Montclair, CA, San bernardino
2011 Bachelor of Science: West wood College - Computer Network Management Upland, CA
2015 Hazmat Handler : Hazmat Certification
This resume is created in 7 minutes.
Professional Summary
 Fulfillment, IT Support excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.
Skills
  • Customer service expert
  • Active listening skills
  • Seasoned in conflict resolution
  • MS Windows proficient
  • Quick learner
  • Inventory control familiarity
  • Cash flow management
  • Credit card processing
  • Invoice processing
  • Shipping and receiving professional
  • Inventory control familiarity
  • Store maintenance ability
  • Energetic work attitude
  • Courteous demeanor
Work History
Host/Server, 04/2008 to 01/2010
Bakers Square Palatine, Illinois, United States
  • Consistently provided professional, friendly and engaging service.
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Inventoried and restocked items throughout day.
  • Effectively used items in stock to decrease waste and profit loss.
Crew Member, 08/2008 to 11/2009
Laser Quest Arlington Heights, Illinois, United States
  • Provided friendly and attentive service.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Described use and operation of merchandise to customers.
  • Wrote sales slips and sales contracts.
  • Received and processed cash and credit payments for in-store purchases.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Worked as a team member to provide the highest level of service to customers.
  • Built relationships with customers to increase likelihood of repeat business.
  • Maintained friendly and professional customer interactions.
Shipping Clerk, 11/2009 to 05/2013
Home Access Health Corporation Hoffman Estates, Illinois, United States
  • Maximized sales by shipping on time and accurately.
  • Oversaw special orders and after-hours, urgent shipping jobs.
  • Trained staff on material handling processes to reduce shipping times.
  • Unloaded, picked, staged and loaded products for shipping.
  • Operated FedEX shipping system efficiently and accurately.
  • Received, stored and shipped goods and materials.
  • Established transportation cost standards and economical shipping practices.
  • Supervised material flow, storage and global order fulfillment.
  • Maintained accurate stock records and schedules.
  • Loaded products weighing up to 300 pounds onto trailers for delivery.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Oversaw hiring and training of 3 new employees.
Fulfillment, IT Support, 05/2013 to Current
Home Access Health Corporation Hoffman Estates, Illinois, United States
  • Ran reports and supplied data to fulfill customer report requirements.
  • Mastery of customer service management systems and databases.
  • Maintained up-to-date records at all times.
  • Developed effective relationships with all call center departments through clear communication.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Analyzed key metrics to measure product effectiveness.
  • Troubleshot and resolved internet connectivity and general software and hardware issues.
  • Identified product problems and strengths and collected data on the customer experience.
Education
High School Diploma: 2009
Palatine High School - 1111 N Rohlwing Rd, Palatine, IL 60074
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Professional Summary
Reliable and friendly service representative and a travel sales assistant who quickly learns and masters new concepts and skills. Passionate about helping clients  and creating a satisfying experience.
Skills
  • MS Office expert
  • Strong Communication Skills
  • Mathematical aptitude
  • Works well under pressure
  • Ability to handle/ resolve problems
  • Goal Oriented
  • Cash Handling Accuracy


Languages
  • Hindi /  Urdu
  • Tamil
  • Sinhala
Work History
Client Service Coordinator Banfield Pet Hospital - Westlake Village, CA 05/2017 - Current
  • Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
  • Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  •  Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
  •  Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, educating them about their pet's health.
  • Managing medical records, charts, reports and correspondence.
  • Conduct administrative functions as necessary. 
  •  Other job duties as assigned.
Client Service Coordinator VCA - Los Angeles, CA 08/2016 - Current
  • Accept payment from customers and made change as necessary.
  • Developed and maintained exceptional customer service standards.
  • Performed walk-throughs to gauge timeliness and excellent service quality.
  • Communicated well and used strong interpersonal skills to establish positive relationships with clients and employees.
  • Answer high volume of incoming phone calls.
  • Discharge hospitalized patients.
  • Go over dispensed medications prescribed by veterinarians.
  • Quickly differentiate patient emergencies from non-emergencies.
  • Analyzes and reviews medical records for completeness and accuracy and documentation according to specified standards.
  • Monitors completion of medical records in accordance with facility policies and procedure and standards of accrediting and regulatory agencies.
  • Maintains and utilizes a variety of record storage and retrieval systems.
  • Operates computer to process, store and retrieve information.
Shipping Clerk and Customer Service Representative Uniform Accessories & Warehouse - Los Angeles, CA 01/2015 - 05/2016
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Informed customers about all product lines and services offered by the company.
  • Processed all sales transactions accurately and in a timely fashion.
  • Prioritized shipping and work assignments to meet shipping and receiving schedules.
  • Oversaw incoming and outgoing shipping activities to ensure accuracy, completeness and condition of shipments.
  • Opened and properly distributed incoming mail.
Travel Coordinator / Temp Guess, Inc - Los Angeles, CA 04/2014 - 11/2014
  • Scheduled flight, car and hotel accommodations for new and existing guests.
  • Processed travel arrangements on corporate accounts for their employees following their individual corporate policies and procedures.
  • Recorded guest comments or complaints, referring customers to managers as necessary.
  • Handled issues developed from emergency situations and last minute changes and handled all guest concerns Booked domestic and international reservations for air travel, hotel and car rentals for new and existing guests Great computer skills with Proficiency in Microsoft Windows, Outlook, Power Point, Word, Access and Excel.
  • Assisted guests with any special requests to make pleasant travel plans.
  • and challenges effectively to maintain guest satisfaction at all times.
Travel Coordinator - Shift Lead Sri Lankan Airlines - Colombo 01/2010 - 12/2013
  • Provided alternatives for guest travel plans.
  • Monitored and sorted global distribution system (GDS) queues to maintain control.
  • Secured new guest sales and retention by providing excellent guest service.
  • Determined special assistance needs of passengers.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
  • Accurately documented, researched and resolved customer service issues.
Education
Bachelor of Science: Accounting California State University, Northridge - Northridge, CA
GED: Lyceum International College -
Coursework in Accounting, Finance, BusinessReceived General Certificate of Education, Advance Level diploma: Lyceum Interantional College -
This resume is created in 7 minutes.
Professional Summary
Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Assembler skilled in managing multiple tasks with frequently changing priorities. Meets deadlines and continuously projects a positive attitude.
Certifications
Desoto County Vocational Center, Southaven, MS - Certificate in Office Skills
Skills
  • Self-motivated
  • Conflict resolution
  • Extremely organized
  • Strong verbal communication


  • Team leadership
  • Staff development
  • Positive and friendly
  • Detail-oriented
Work History
Customer Service Specialist 08/2016 to 10/2017
Conectys Dallas, Tx
  • Received and answered calls.
  • Initiated outbound calls and composed written correspondence to customers and other locations, Contacted customers to collect payments before 15th day deadlines.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • monitor social media platforms, like Twitter and Facebook, and solve issues that turn clients into brand champions.
  • Authorize repairs for corporate facility base on warranty and Contract
  • Denials base on non cover items
MATERIAL HANDLER 01/2016 to 09/2016
National Filter Media Olive Branch, MS
  • Utilized skills in merchandise handling to assure quantity and high quality of product.
  • Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
  • Observed all safety policies and procedures
  • Received and correctly processed both written and verbal instructions, prints and work orders.
MATERIAL HANDLER 09/2015 to 12/2015
Fed Smart Post Southaven, MS
  • Prepared and processed 100% of outgoing packages to include weighing, coding, sorting, and properly addressing.
  • Maintained counts and lifts, shifts and stocks materials and parts.
  • Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
  • Observed all safety policies and procedures
SHIPPING CLERK 05/2015 to 09/2015
Hart & Cooley Inc Olive Branch, MS
  • Established and adjusted work procedures to meet production schedules using knowledge of machine capacities and equipment.
  • Verified the contents of inventory loads against shipping papers
  • Dispatched for same-day pick ups.
  • Obtained receipts or signatures for delivered goods and collected payment for services when required
Customer Service Representative/Inbound and Outbound 04/2010 to 06/2015
SHIPPING CLERK - Kuehne & Nagel Southaven, MS
  • Responsibilities included Shipping and Receiving duties, preparing documents for each order.
  • Maintained inventory of RF scanner gun.
  • Prepared labels for warehouse racks & researched files as required for managers, manually maintaining, filing, and storing files weekly.
Education
High School Diploma: 1985 Olive Branch High School - Olive Branch, MS
  • Coursework in International Business and Finance
This resume is created in 7 minutes.
Professional Summary
Warehouse worker with strong work ethic and 8+ years hands-on experience.
Skills
  • OSHA standards
  • Material handling
  • Inventory management
  • Flexible schedule
  • Hard working and self-motivated
  • Forklift operation
  • Shipping and receiving
Work History
Concrete Laborer, 10/2016 to 12/2016
Nissen Staffing Continuum West Allis, WI
  • Filled chipped, cracked and broken bricks and tiles with adhesives and grouting materials to correct surface imperfections.
  • Loaded and unloaded building materials used for construction.
  • Applied chemical solutions and used polishing machines to clean all installation surfaces, equipment, tools, work sites and storage areas.
Shipping Receiving, 08/2015 to 12/2015
Diversatek Healthcare/Medovations Milwaukee, WI
  • Obtained receipts or signatures for delivered goods and collected payment for services when required
  • Moved levers and controls that operate lifting devices, such as forklifts, lift beams and swivel-hooks, hoists, and elevating platforms, to load, unload, transport, and stack material
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Inspected product load for accuracy, and safely move it around the warehouse or facility to ensure timely and complete delivery
  • Verified the contents of inventory loads against shipping papers
Parts Clerk, 09/2008 to 12/2014
Cargill Meat Solutions Butler, WI
  • Loaded and unloaded pieces into boxes for shipment.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Received, stored and shipped goods and materials.
  • Picked up incoming stock and delivered materials to designated locations.
  • Reported all equipment failures and malfunctions to supervisor.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Tracked time spent on assignments each day for productivity reporting.
  • Stocked, staged and transported goods.
  • Verified computations against physical count of stock.
  • Unloaded cargo from truck with hand trucks and pallet jacks.
Education
High School Diploma: Kilmer South Alternative High - Milwaukee, WI