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Professional Summary

Enthusiastic, highly motivated, conscientious worker with proven leadership capabilities who likes to take initiative and seek out new challenges. With a diverse employment history, a strong customer service, inventory control and shipping background, I am highly adaptive and learn quickly.

  • Active listening skills
  • Quick learner
  • Strong communication skills
  • Problem solver
  • Time management
  • Inventory and merchandising
  • Shipping and receiving
  • Proficient in Microsoft Office, Quickbooks, UPS database and cash handling
  • Able to anticipate customer needs
  • Bilingual - Spanish
Work History
Chocolatier, 07/2017 to Current
Anna Shea Chocolates South Barrington, IL
  • Responsible for producing artisan molded chocolates and confections for future sale
  • Assist in ordering, labeling and dating all perishable ingredients for recipes
  • Maintain quality and appearance of all artisanal creations
  • Assist in creating new flavors of bon bons and truffles for events and holidays
Wholesale Manager/Head of Shipping Department, 10/2009 to 12/2014
Anna Shea Chocolates South Barrington, IL
  • Shipped all wholesale and internet orders while following procedures and guidelines
  • Implemented strategic shipping policies and methods to maximize sales and achieve sales goals 
  • Input new customers, made invoices, sales orders, credit memos, and processed payments using QuickBooks
  • Acquired new vendor partnerships that were more cost effective and reliable
  • Responsible for packaging, labeling and dating all products
  • Oversaw inventory and responsible for weekly ordering
  • Assisted in the factory, retail store and hosted parties
Paperwork Processor, 01/2009 to 10/2009
Promoworks LLC Schaumburg, IL
  • Organized, processed and audited multiple reports received from store demonstrators
  • Met weekly deadlines by entering data into databases
  • Effectively managed a high-volume of inbound calls from store demonstrators to assist them in the field
  • Processed employee payments into their accounts
  • Sorted hundreds of pieces of mail weekly
Shift Supervisor, 02/2008 to 12/2008
Putting Edge Hoffman Estates, IL
  • Promoted from Event Coordinator to Shift Supervisor three months into employment 
  • Completed store opening and closing procedures, including cash handling and deposits
  • Demonstrated professionalism while interacting with guests, team members and managers
  • Assigned employees to specific duties to best meet the needs of the store
  • Scheduled entertainment and weekend events
  • Hosted and supervised children's birthday parties
Barista, 03/2007 to 12/2007
Starbucks Hoffman Estates, IL
  • Memorized recipes for all specialty coffee beverages and seasonal offerings
  • Prioritized drink requests while managing interruptions
  • Created customer loyalty by remembering names, personal preferences and allergy information
  • Operated the drive-through window and sales register quickly and efficiently
  • Complied with standards for merchandising, stocking and storing products
  • Greeted customers and provided excellent customer service
Sales Associate, 02/2006 to 11/2006
Bed Bath & Beyond Schaumburg, IL
  • Stocked and replenished merchandise according to store merchandising layouts
  • Welcomed and assisted customers
  • Alerted customers to upcoming sales events and promotions
  • Operated cash register with high accuracy
High School Diploma: 2008
Hoffman Estates High School - Hoffman Estates, IL
  • Took continuing education classes in Criminal Justice and Forensics
  • Participated in Varsity Basketball, Varsity Volleyball, JV Softball and JV Water Polo, being a Co-Captain on the basketball and volleyball teams
  • Help with summer sport camps for incoming freshman
  • Member of Student Council for 2 years
In progress: General & Criminal Studies William Rainey Harper College - Palatine, IL
  • Took general studies with Criminal Law, Criminal Justice and Forensics
  • Led our volleyball team as a starter and co-captain to 1st place in our conference and finished in the final four at nationals
Volunteer Experience
  • Referee and work concession stands at volleyball club leagues
  • Volunteered at Feed My Starving Children, Link Elementary after school program, Friendship Village and Life Changers International Church
This resume is created in 7 minutes.
Professional Summary

Seeking to obtain a position in a fast-paced team-based environment where my extensive clerical skills and revenue cycle background can be maximized to its full potential. Flexible and hardworking in deadline-driven environments. Driven to exceed sales goals and build long term relationships with customers.

  • Creative problem solver
  • Quick learner
  • Shipping and receiving expert
  • Highly Dependable
  • Excellent attention to detail
  • Excel Spreadsheet
  • Mail handling
  • Sorting and labeling
  • Appointment setting
  • Regulatory Compliance
  • Customer relations and communications
  • Filing and data archiving
  • Documentation and control
  • Workflow planning
  • Business Administration
  • Scheduling
  • Records management
  • Customer and client relations
  • Insurance coverage verification
  • Proficient in Avility
Work History
Administration Assistant, 02/2019 to Current
Alta Hospital System Inc Norwalk, CA
  • Carry out front office duties utilizing data entry skills in framework of medical database.
  • Document patient medical information, case histories and insurance details to facilitate and resolve all patient questions or concerns.
  • Receive, record and address incoming and outgoing communication via telephone, email and mail.
  • Answer questions and address, resolve or escalate issues to management personnel to satisfy patients and insurance companies.
  • Receive and route business correspondence to correct departments and staff members.
  • Use Optimum, Paragon and Rubixis to prepare various correspondence, reports, and other written notes to keep all facilities up to date.
  • Responsible for verifying patient insurance coverage, to ensure medically necessary procedures and services are covered by individual's insurance plan.
  • Coordinate patient data collation with various external referral sources.
Receptionist, 04/2018 to 02/2019
Dusk To Dawn Urgent Care Paramount, CA
  • Answered telephone inquiries from patients, vendors and the public.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Greeted incoming patients in a professional manner and provided friendly, knowledgeable assistance.
  • Corresponded with patients through email, telephone or postal mail.
  • Sorted, received and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
Medical Collector, 02/2018 to 02/2019
Dusk To Dawn Urgent Care 15745 Paramount Blvd. Paramount, CA 90723
  • Evaluated patients financial status and established budget payment plans, follow and report status of delinquent accounts to supervisor.
  • Responsible for all aspects of account follow up and collections, including processing appeals.
  • Designed useful software to support review of customers accounts and document customer contact.
  • Contacting patients to obtain updated insurance information to load into Patient Accounting software.
  • Coordinated patient data collation with various external referral sources.
  • Contribute to team environment by performing other duties as assigned.
  • Weekly and monthly accounts receivable reporting for Management.
  • Makes customer courtesy calls daily, while Applied more than 40 payments per week.
Shipping Coordinator , 10/2012 to 08/2017
Sugar Paper Llc, Stoner Avenue, Los Angeles, CA, United States Los Angeles, CA
  • Responsible for receiving and shipping  all wholesale orders.
  • Obtained appropriate materials for all shipping needs.
  • Stocked and replenished products needed for wholesale orders and upcoming showroom sales.
  • Trained new seasonal sales associates each summer.
  • Provided recommendations  for sales and customer service with other team members to help improve the wholesale efficiency.
  • Addressed customer inquiries, solving problems and providing new product information.
Assistant Activities Director, 01/2011 to 03/2012
Little Elements Developing Center Los Angeles, CA
  • Facilitated  daily lesson plan exercises and educational presentations.
  • Promoted good behavior by using the positive reinforcement method.
  • Communicated regularly with parents about daily activities and behaviors.
High School Diploma: 2009
Inglewood High School - Inglewood, CA
This resume is created in 7 minutes.
Bed Bath & Beyond Birmingham, AL Shipping & Receiving Clerk
  • Act with integrity, honesty, and knowledge that promotes the culture. values and mission of Bed Bath & Beyond
  • Perform Guest services by accepting payment from guests, providing information about the store products
  • Assist guests to locate and purchase products in-store and online order selections
  • Process $15,000 of damaged products to vendors weekly
  • Transfer product to over 500 stores and multiple guests weekly
  • Ensure all products are returned to vendors according to guidelines and procedures
  • Locate and Transfer all recalls to vendors and ensure accuracy
  • Process all authorization codes for vendor responses that are faxed and emailed
01/2013 - 06/2013
Athens-Limestone Hospital Athens, AL Coordinator Asssistant
  • Assisted the director planning and coordinating the execution of charity events for 400 guests
  • Ordered supplies and equipment for charity events
  • Handled high volume inbound and outbound calls with multiple lines
  • Reconciled donations and prepared daily deposits for charity events and fun-raisers
  • Resolved disputes or concerns with clients to facilitate a one-call resolution
10/2007 - 01/2011
MaxRave Huntsville, AL General Manager
  • Maintained 400,000 volume store and supervised a staff of 10
  • Recruited, coached, and appraised quality employees
  • Communicated, executed, and managed internal and external marketing and visual merchandising initiatives
  • Created purchase orders for fixtures, lights, and supplies
  • Received, verified, and processed all products and supplies invoices
Education and Training
Athens State University Athens, AL Bachelor of Science: Business Management Business Management 
This resume is created in 7 minutes.
Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues.
  • Team player
  • Computer skills
  • Clerical skills
  • Quick learner
  • Proficiency in trouble shooting
  • Microsoft Office
  • Multi-tasker
  • Fluent in Spanish and english
  • Strong communication skills
  • Exceptional problem solver
  • Specialized in Slipsheet
  • Licenced in forklift
  •  Customer Service
  • hazmat certified
  • project management 
  • Operations management
  • Excel in Scale Server
  • Shipping and receiving
  • Safety-oriented
  • Familiar with RF systems
  • Packing and scanning orders
Receiving Lift Truck Operator 11/2013 06/2015 genco Eastvale, CA Unloaded product, put-away product made receipts in system. inventory Cycle counts. 
IT Tech / shipping Clerk 06/2015 12/2015 FedEx Eastvale, CA Unloaded, picked, staged and loaded products for shipping. Conducted  quarterly and yearly inventories of warehouse stock in scale. Resolved service issues in a timely manner, including coordinating and processing returns. Operated Scale shipping system efficiently and accurately.  managed and programmed entry badges. Provided base level IT support to company personnel. Trained new employees and explained protocols clearly and efficiently. Supported customers having data connectivity issues.
System Administrator 01/2016 Current Nortek Eastvale, CA Supported customers having data connectivity issues. Troubleshot hardware issues and worked with service providers to facilitate repairs. Created new account, reset passwords and configured access for users. Help with any scale issues. repair any broken RF guns.. installing scale in RF guns,  help with order that the UOM are wrong.
Education and Training
2008 High School Diploma: Montclair High School Montclair, CA, San bernardino
2011 Bachelor of Science: West wood College - Computer Network Management Upland, CA
2015 Hazmat Handler : Hazmat Certification