Toll Collector resume examples

Choose and edit as your own

Get inspired by the best resume examples picked for your profession and create your!

Add pre-written phrases

Describe yourself as a professional just in 2 clicks! All the phrases you need are prepared by us

Save and Download your Resume

Save it in PDF format. Ready-to-sent to you employer!

This resume is created in 7 minutes.
Insurance Advisor
Markham, Ontario
TD Meloche Monnex/ Mar 2018 to Nov 2019
  • Responsible for achieving sales quota, call metrics, compliance and ensuring productivity.
  • Providing a high level of customer service or "Legendary" experience by creating personal connections as well as giving valuable recommendations and advice.
  • Analyze and assess risk appetite within established guidelines.
  • Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.
  • Identified and reached out to prospective clients through customer referrals and other source of leads.
Bilingual Customer Relations Representative -English/Cantonese
North York, ON
Rogers Communications/ Mar 2014 to Dec 2017
  • Handle customer inquiries, complaints, billing questions and payment extension/service requests
  • Always exceeding monthly targets by actively promoting new products and seek sales opportunity
  • Recognize as top 5 performer in Canada with highest NPS - Customer Experience score

Rogers Win-Back Team

  • Retain customers from discontinuing business by highlighting value of our products
  • Offered previous clients a customized/tailored plan that better fits their lifestyle and budget all together

Rogers Digital Marketing SMS/Social Media Team

  • First team in Canada to be able to assist and respond to clients via text messaging and social media communication
  • Acknowledge/identify clients perception of our brand, show empathy and try to maintain positive relationship
Collection Team Leader - T-Mobile/Bell Mobility
Scarborough, Ontario
EOS NCN/ Dec 2012 to Jan 2014
  • Identifying operational issues and suggesting possible improvements
  • Answering agent questions regarding best practices or difficult calls
  • Hiring, training, and preparing call center representatives to respond to customer questions and complaints
Senior Collector - TD Canada Trust
Scarborough, Ontario
Collect Com Credit/ Jul 2011 to Nov 2012
  • Made calls to active TD clients with outstanding balances from overdraft accounts, credit lines and loans
  • Conduct income assessments to help customers obtain the best settlement and utilize resources to negotiate payments
  • Achieved targets monthly and contributed to 4% revenue increase in 2011 December
Tutor Volunteer - Toronto Community Housing Tutor Club
Toronto, Ontario
Toronto Community Housing/ Oct 2008 to Aug 2010
  • Organize special events and fundraising for children in the community
  • Prepare healthy snacks and drinks for children to eat after school.

Office Assistant Volunteer - Schizophrenia Society of Canada
Toronto, Ontario
Schizophrenia Society of Canada/ Jun 2006 to Sep 2008
  • Direct incoming telephone calls,route mail and hand-delivered packages to appropriate departments.
  • Assist with arranging and facilitating company fundraising events.
  • Ensure reception and kitchen areas are all kept tidy and well organized.
Some College (No Degree): RIBO Licensed Insurance Institute of Canada
Marketing - Research & Analytics Certificate Centennial College - Progress Campus 2011 Scarborough, ON, Canada
Technical Skills
  • Fluent English and Cantonese
  • Microsoft Word
  • Excel
  • Quickbooks
  • PowerPoint
  • Microsoft Windows
  • Multi line Phone Use
  • Ontario Class "G" Drivers License
This resume is created in 7 minutes.
A dedicated employee known for taking initiative to address issues and develop solutions that improve daily operational flow and team effectiveness. A problem solver who quickly grasps complex situations and turns them into manageable tasks able to prioritize a broad range of responsibilities. Produce quality work even when under extreme pressure and deadlines. Recognized for ability to achieve results through leadership, teamwork, and exceptional customer service Strong problem resolution skills able to prioritize a broad range of responsibilities.
  • Active listening skills
  • Demonstrated computer skills
  • Ability to travel
  • Accurate and detailed
  • Works well under pressure
  • Self-motivated
  • Extremely organized
  • Demonstrated computer skills
  • Team player
  • Flexible
  • Excellent planner and coordinator
  • Conflict resolution
Work History
04/2015 to Current
Revenue Operations Collector First Energy
  • Working field collection
  • Disconnecting and reconnecting at the meter socket
  • Hazard Responder and Damage assessor
  • Customer Service


08/2012 to 04/2015
Revenue Operations Scheduler/Planner/Dispatcher First Energy
  • Scheduling field collectors' routes to insure highest revenue possible
  • Reviewing and reporting daily weather reports
  • Usage of Avail and Google maps for scheduling and dispatching
  • Monitoring bills due dates, geographical locations and dollar amounts using SAP
  • Power Point, Word and Excel
  • Arcos call out system 
  • Integration testing ( Fieldnet and Tablets)
  • Training Potomac Edison/Mon Power field collectors on tablets
  • Loading daily assignments and dispatching reconnects using Fieldnet.
  • Daily use of CRM
  • Printing collections to  15-25 collectors in 19 service centers
05/1999 to 09/2012
Meter reader Mon Power
  • Reading Meter
  • Disconnects and reconnects at meter socket
  • Meter socket safety training
  • Safety team member
  • Familiar with lines department equipment.
05/1995 to 05/1999
92F10 Petroleum Supply Specialist U.S. Army
  • Squad leader
  • Managed tool room
  • Assisted with platoons physical training
Occupational Safety Fairmont State University - Fairmont, WV
This resume is created in 7 minutes.

Experienced and accomplished Customer Service/Collection professional. Excellent verbal and written communication skills and proven performance and quality assurance track record.

  • High customer service standards
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Negotiation competency
  • Strong problem solving ability
  • Inbound and outbound calling
Third Party Post Charge-Off Collector Apr 2018 to Current
Viking Client Services Inc. Eden Prairie, MN

Collector of vehicle Deficiency Balances for various debt buyers.  Strong customer service skills and skiptracing abilities.  This position requires a great deal of  empathy and concern for the customers that we deal with - many of them lost their vehicle a few years ago and are not aware that they still owe money on the contract.  We do not talk to a lot of customers (compared to more liquid types of debt), so it is critical that we develop rapport with the people we do make contact with, and give them constructive ways to get their bill paid.

Third Party Medical Collector Aug 2017 to Apr 2018
IC System Vadnais Heights, MN

Third Party Medical Collector.

Customer-Service-Oriented  collector for several Doctors Offices and Hospitals located throughout the United States.  HIPAA  compliant and fully up-to-date on all client specifications and work standards. Consistent goal hitter. IC System is an excellent company to work for; I only left because I got a chance to work again at Viking, where I previously been employed for over 20 years.

Production Manager/Trainer, Collection Floor Manager, Collector Aug 2013 to Jun 2017
Central Portfolio Control Minnetonka, MN

Production Manager/Trainer, August 2016 - July 2017, Minnetonka MN

In charge of training new hires from their first day at the company onward, including system training, scripting, FDCPA/CFPB testing, and how to navigate properly through a phone call from start to finish with ZERO complaints.

  • Did semi-monthly training for all staff covering client, compliance and scripting changes. Gave feedback on client call audits and regulatory audits, and remediated and re-trained collectors at the behest of our clients and also based on our own call listening. 
  • Submitted monthly audit findings to clients with proposed changes to our training procedures when needed.
  • Engaged in frequent side-by side training and listening with individual collectors, taught seminars in areas ranging from "Consumer First" negotiating techniques to how to increase postdated check count to how to interact with "Difficult" customers and third parties. Also conducted regular group listening sessions where we would critique each other's calls and try to come up with better methods for dealing with similar situations in the future.
  • During my time in this position, we exponentially increased our quality rankings with almost every client, leading to increased market share with many of them. This was job number one for our largest client, and we went from a C- regulatory footprint with them to A- in an 11-month time frame.

Collection Floor Manager/Collector, Scottsdale AZ Sep 2013 to Jul 2016
Collection Floor Manager: In charge of collector performance and all maintenance-related issues associated with the position.
  • Provided hourly collections at the collector level to upper management, set up accounts in call queues for collectors based on various criteria (new business, credit score, balance range, "push client", collector request, etc.), approved all business transfers and desk changes, critiqued daily reports (outbound/inbound calls, contacts, money collected, conversion %, etc.) with each of the employees, kept all staff up to date on collections to date and what they needed to collect to hit and surpass their goals.
  • Handled customer complaints and concerns as needed to defuse volatile situations and to make sure that each consumer finished their interaction(s) with us on a positive note. 
  • Conducted side-by-side training and sharing of calls in individual and group settings so that quality and performance were consistently maintained.
  • Assisted the Office Director with hiring, ongoing training, employee scheduling, dialer and automation scheduling, and disciplinary action.​
  • Worked a wide variety of receivables, including company-owned debt, as agent for debt-buyers, and as agent for direct credit grantors. 
  • The types of debt collected on were numerous: Everything from credit cards to deficiency balances to medical to judgments to mortgages to student loans, in statute and out. 
  • Member Cavalry Portfolio Services Elite collection team.
  • Increased my monthly postdated check count/$ amount from zero to over 150/$15,000 in my first nine months on the job.
AVP/Ops, Sr. Manager, Team Manager, Collector May 1993 to Aug 2013
Viking Client Services Eden Prairie, MN


Assistant Vice President of Operations, 

Phoenix, AZ, March 2007 - September 2013.

 Senior Manager, Edina MN, January 2001 - February 2007.

Tasked with turning around two under-performing locations with up to 7 managers and 95 collectors. Strategy included:

  • Setting clear performance goals.
  • Retraining all personnel with hands-on monitoring and live demonstrations.
  • Creating action plans for under-performers and turning over non-performers.
  • Vetting and hiring new employees.
  • Developing procedures and workbooks for new hire development and post-training.
  • Regular testing of managers and collectors.
  • Maintaining compliance with client security standards.
  • Maintaining compliance with FDCPA/CFPB regulations 
  • Maintained ongoing contact with clients, including scheduled conference calls, performance updates, and responses to regulatory and non-regulatory customer complaints.
  • Negotiated lawsuits between company, client, and plaintiff attorneys, including final releases.
  • Strategic use of the Mercury predictive dialer and TCN and Soundbite broadcast platforms to effectively and consistently work through large batches of low-yield debt in a cost-effective manner.
  • Consistent top agency for Wells Fargo Credit Card several years running.
  • Capital One Agency of the Year.
  • Chase Agency of the Year.
  • Resurgent Capital Championship Challenge winner.

Collection Team Manager, Eden Prairie MN, January 1996 - December 2000.

  • Responsible for the daily performance of up to 21 collectors.
  • Held ongoing seminars in the areas of collection techniques, tactics, and collection unit maintenance critical to the success of the individual collector.
  • Daily training of individual collectors: Monitoring, recording, and critiquing calls.
  • Assisting collectors with closing deals and defusing and resolving customer complaints.
  • In charge of employee discipline and the implementation of performance action plans in concert with upper management.

Collector, Eden Prairie MN, June 1993 - December 1995

  • Top Producer for American Express/Centurion Bank. Adhered to all American Express "Blue Box Values" governing the ethical treatment of consumers, including customer service and privacy protection. 
  • Top Producer for MBNA America and Bank of America.
  • Held company record for collections for 2.5 years.


Education and Training
Journalism/English University of Wisconsin River Falls, WI, United States of America

Earned credits into my Junior year.

This resume is created in 7 minutes.
Professional Summary
Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Associate adept at working in diverse retail and customer service environments.
  • Creative problem solver
  • Quick learner
  • Proficient in cash management
  • Exceptional communication skills
  • Strong client relations
  • Local/state health laws knowledge
Work History
Server 09/2016 to Current
Joe's Crab Shack Colorado Springs, CO
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Server 06/2016 to 09/2016
Shadows On The Husdon Poughkipsee, NY
  • Provided friendly and attentive service.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Set dining tables according to type of event and service standards.
  • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.

Barista 03/2016 to 07/2016
Bank Square Coffee House Beacon, NY
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties.
  • Assisted staff in building their expertise of coffees, teas and merchandise.

Server/Bartender 07/2015 to 01/2016
Mina's Spanish Kitchen New Windsor, NY
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Upheld strict cash handling procedures.
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
  • Verified that guests at the bar were of legal age.

Toll Collector 03/2015 to 08/2015
New York State Bridge Authority Beacon, NY
  • Collected correct amount of tender according to axles on each vehicle.

Server 08/2014 to 04/2015
Chili's Newburgh, NY
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Consistently provided professional, friendly and engaging service.
  • Inventoried and restocked items throughout day.
  • Resolved guest complaints quickly and efficiently.
  • Assertively upsold alcoholic beverages, appetizers and desserts.

server/bartender 02/2014 to 08/2014
Billy Joe's Ribworks Newburgh, NY
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

Server 08/2013 to 04/2014
T.G.I.Fridays Newburgh, NY
  • Developed and maintained positive working relationships with others to reach business goals.
  • Provided friendly and attentive service.
  • Inventoried and restocked items throughout day.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Associate of Arts: Graphic Design 2014 Rockland Community College - Suffern, NY
High School Diploma: 2012 Newburgh Free Academy - Newburh, NY
  • Support Badge Licensee