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Experience
Insurance Advisor
Markham, Ontario
TD Meloche Monnex/ Mar 2018 to Nov 2019
  • Responsible for achieving sales quota, call metrics, compliance and ensuring productivity.
  • Providing a high level of customer service or "Legendary" experience by creating personal connections as well as giving valuable recommendations and advice.
  • Analyze and assess risk appetite within established guidelines.
  • Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.
  • Identified and reached out to prospective clients through customer referrals and other source of leads.
Bilingual Customer Relations Representative -English/Cantonese
North York, ON
Rogers Communications/ Mar 2014 to Dec 2017
  • Handle customer inquiries, complaints, billing questions and payment extension/service requests
  • Always exceeding monthly targets by actively promoting new products and seek sales opportunity
  • Recognize as top 5 performer in Canada with highest NPS - Customer Experience score

Rogers Win-Back Team

  • Retain customers from discontinuing business by highlighting value of our products
  • Offered previous clients a customized/tailored plan that better fits their lifestyle and budget all together

Rogers Digital Marketing SMS/Social Media Team

  • First team in Canada to be able to assist and respond to clients via text messaging and social media communication
  • Acknowledge/identify clients perception of our brand, show empathy and try to maintain positive relationship
Collection Team Leader - T-Mobile/Bell Mobility
Scarborough, Ontario
EOS NCN/ Dec 2012 to Jan 2014
  • Identifying operational issues and suggesting possible improvements
  • Answering agent questions regarding best practices or difficult calls
  • Hiring, training, and preparing call center representatives to respond to customer questions and complaints
Senior Collector - TD Canada Trust
Scarborough, Ontario
Collect Com Credit/ Jul 2011 to Nov 2012
  • Made calls to active TD clients with outstanding balances from overdraft accounts, credit lines and loans
  • Conduct income assessments to help customers obtain the best settlement and utilize resources to negotiate payments
  • Achieved targets monthly and contributed to 4% revenue increase in 2011 December
Tutor Volunteer - Toronto Community Housing Tutor Club
Toronto, Ontario
Toronto Community Housing/ Oct 2008 to Aug 2010
  • Organize special events and fundraising for children in the community
  • Prepare healthy snacks and drinks for children to eat after school.

Office Assistant Volunteer - Schizophrenia Society of Canada
Toronto, Ontario
Schizophrenia Society of Canada/ Jun 2006 to Sep 2008
  • Direct incoming telephone calls,route mail and hand-delivered packages to appropriate departments.
  • Assist with arranging and facilitating company fundraising events.
  • Ensure reception and kitchen areas are all kept tidy and well organized.
Education
Some College (No Degree): RIBO Licensed Insurance Institute of Canada
Marketing - Research & Analytics Certificate Centennial College - Progress Campus 2011 Scarborough, ON, Canada
Technical Skills
  • Fluent English and Cantonese
  • Microsoft Word
  • Excel
  • Quickbooks
  • PowerPoint
  • Microsoft Windows
  • Multi line Phone Use
  • Ontario Class "G" Drivers License
This resume is created in 7 minutes.
Summary
A dedicated employee known for taking initiative to address issues and develop solutions that improve daily operational flow and team effectiveness. A problem solver who quickly grasps complex situations and turns them into manageable tasks able to prioritize a broad range of responsibilities. Produce quality work even when under extreme pressure and deadlines. Recognized for ability to achieve results through leadership, teamwork, and exceptional customer service Strong problem resolution skills able to prioritize a broad range of responsibilities.
Skills
  • Active listening skills
  • Demonstrated computer skills
  • Ability to travel
  • Accurate and detailed
  • Works well under pressure
  • Self-motivated
  • Extremely organized
  • Demonstrated computer skills
  • Team player
  • Flexible
  • Excellent planner and coordinator
  • Conflict resolution
Work History
04/2015 to Current
Revenue Operations Collector First Energy
  • Working field collection
  • Disconnecting and reconnecting at the meter socket
  • Hazard Responder and Damage assessor
  • Customer Service

       

08/2012 to 04/2015
Revenue Operations Scheduler/Planner/Dispatcher First Energy
  • Scheduling field collectors' routes to insure highest revenue possible
  • Reviewing and reporting daily weather reports
  • Usage of Avail and Google maps for scheduling and dispatching
  • Monitoring bills due dates, geographical locations and dollar amounts using SAP
  • Power Point, Word and Excel
  • Arcos call out system 
  • Integration testing ( Fieldnet and Tablets)
  • Training Potomac Edison/Mon Power field collectors on tablets
  • Loading daily assignments and dispatching reconnects using Fieldnet.
  • Daily use of CRM
  • Printing collections to  15-25 collectors in 19 service centers
05/1999 to 09/2012
Meter reader Mon Power
  • Reading Meter
  • Disconnects and reconnects at meter socket
  • Meter socket safety training
  • Safety team member
  • Familiar with lines department equipment.
05/1995 to 05/1999
92F10 Petroleum Supply Specialist U.S. Army
  • Squad leader
  • Managed tool room
  • Assisted with platoons physical training
Education
Occupational Safety Fairmont State University - Fairmont, WV
This resume is created in 7 minutes.
Summary

Experienced and accomplished Customer Service/Collection professional. Excellent verbal and written communication skills and proven performance and quality assurance track record.

Skills
  • High customer service standards
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Negotiation competency
  • Strong problem solving ability
  • Inbound and outbound calling
Experience
Third Party Post Charge-Off Collector Apr 2018 to Current
Viking Client Services Inc. Eden Prairie, MN

Collector of vehicle Deficiency Balances for various debt buyers.  Strong customer service skills and skiptracing abilities.  This position requires a great deal of  empathy and concern for the customers that we deal with - many of them lost their vehicle a few years ago and are not aware that they still owe money on the contract.  We do not talk to a lot of customers (compared to more liquid types of debt), so it is critical that we develop rapport with the people we do make contact with, and give them constructive ways to get their bill paid.

Third Party Medical Collector Aug 2017 to Apr 2018
IC System Vadnais Heights, MN

Third Party Medical Collector.

Customer-Service-Oriented  collector for several Doctors Offices and Hospitals located throughout the United States.  HIPAA  compliant and fully up-to-date on all client specifications and work standards. Consistent goal hitter. IC System is an excellent company to work for; I only left because I got a chance to work again at Viking, where I previously been employed for over 20 years.

Production Manager/Trainer, Collection Floor Manager, Collector Aug 2013 to Jun 2017
Central Portfolio Control Minnetonka, MN


Production Manager/Trainer, August 2016 - July 2017, Minnetonka MN

In charge of training new hires from their first day at the company onward, including system training, scripting, FDCPA/CFPB testing, and how to navigate properly through a phone call from start to finish with ZERO complaints.

  • Did semi-monthly training for all staff covering client, compliance and scripting changes. Gave feedback on client call audits and regulatory audits, and remediated and re-trained collectors at the behest of our clients and also based on our own call listening. 
  • Submitted monthly audit findings to clients with proposed changes to our training procedures when needed.
  • Engaged in frequent side-by side training and listening with individual collectors, taught seminars in areas ranging from "Consumer First" negotiating techniques to how to increase postdated check count to how to interact with "Difficult" customers and third parties. Also conducted regular group listening sessions where we would critique each other's calls and try to come up with better methods for dealing with similar situations in the future.
  • During my time in this position, we exponentially increased our quality rankings with almost every client, leading to increased market share with many of them. This was job number one for our largest client, and we went from a C- regulatory footprint with them to A- in an 11-month time frame.


Collection Floor Manager/Collector, Scottsdale AZ Sep 2013 to Jul 2016
 
Collection Floor Manager: In charge of collector performance and all maintenance-related issues associated with the position.
  • Provided hourly collections at the collector level to upper management, set up accounts in call queues for collectors based on various criteria (new business, credit score, balance range, "push client", collector request, etc.), approved all business transfers and desk changes, critiqued daily reports (outbound/inbound calls, contacts, money collected, conversion %, etc.) with each of the employees, kept all staff up to date on collections to date and what they needed to collect to hit and surpass their goals.
  • Handled customer complaints and concerns as needed to defuse volatile situations and to make sure that each consumer finished their interaction(s) with us on a positive note. 
  • Conducted side-by-side training and sharing of calls in individual and group settings so that quality and performance were consistently maintained.
  • Assisted the Office Director with hiring, ongoing training, employee scheduling, dialer and automation scheduling, and disciplinary action.​
 
Collector:
  • Worked a wide variety of receivables, including company-owned debt, as agent for debt-buyers, and as agent for direct credit grantors. 
  • The types of debt collected on were numerous: Everything from credit cards to deficiency balances to medical to judgments to mortgages to student loans, in statute and out. 
  • Member Cavalry Portfolio Services Elite collection team.
  • Increased my monthly postdated check count/$ amount from zero to over 150/$15,000 in my first nine months on the job.
AVP/Ops, Sr. Manager, Team Manager, Collector May 1993 to Aug 2013
Viking Client Services Eden Prairie, MN

 

Assistant Vice President of Operations, 

Phoenix, AZ, March 2007 - September 2013.

 Senior Manager, Edina MN, January 2001 - February 2007.


Tasked with turning around two under-performing locations with up to 7 managers and 95 collectors. Strategy included:


  • Setting clear performance goals.
  • Retraining all personnel with hands-on monitoring and live demonstrations.
  • Creating action plans for under-performers and turning over non-performers.
  • Vetting and hiring new employees.
  • Developing procedures and workbooks for new hire development and post-training.
  • Regular testing of managers and collectors.
  • Maintaining compliance with client security standards.
  • Maintaining compliance with FDCPA/CFPB regulations 
  • Maintained ongoing contact with clients, including scheduled conference calls, performance updates, and responses to regulatory and non-regulatory customer complaints.
  • Negotiated lawsuits between company, client, and plaintiff attorneys, including final releases.
  • Strategic use of the Mercury predictive dialer and TCN and Soundbite broadcast platforms to effectively and consistently work through large batches of low-yield debt in a cost-effective manner.
  • Consistent top agency for Wells Fargo Credit Card several years running.
  • Capital One Agency of the Year.
  • Chase Agency of the Year.
  • Resurgent Capital Championship Challenge winner.





Collection Team Manager, Eden Prairie MN, January 1996 - December 2000.


  • Responsible for the daily performance of up to 21 collectors.
  • Held ongoing seminars in the areas of collection techniques, tactics, and collection unit maintenance critical to the success of the individual collector.
  • Daily training of individual collectors: Monitoring, recording, and critiquing calls.
  • Assisting collectors with closing deals and defusing and resolving customer complaints.
  • In charge of employee discipline and the implementation of performance action plans in concert with upper management.



Collector, Eden Prairie MN, June 1993 - December 1995


  • Top Producer for American Express/Centurion Bank. Adhered to all American Express "Blue Box Values" governing the ethical treatment of consumers, including customer service and privacy protection. 
  • Top Producer for MBNA America and Bank of America.
  • Held company record for collections for 2.5 years.

 

Education and Training
Journalism/English University of Wisconsin River Falls, WI, United States of America

Earned credits into my Junior year.

This resume is created in 7 minutes.
Professional Summary
Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Associate adept at working in diverse retail and customer service environments.
Skills
  • Creative problem solver
  • Quick learner
  • Proficient in cash management
  • Exceptional communication skills
  • Strong client relations
  • Local/state health laws knowledge
Work History
Server 09/2016 to Current
Joe's Crab Shack Colorado Springs, CO
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Server 06/2016 to 09/2016
Shadows On The Husdon Poughkipsee, NY
  • Provided friendly and attentive service.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Set dining tables according to type of event and service standards.
  • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.

Barista 03/2016 to 07/2016
Bank Square Coffee House Beacon, NY
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties.
  • Assisted staff in building their expertise of coffees, teas and merchandise.

Server/Bartender 07/2015 to 01/2016
Mina's Spanish Kitchen New Windsor, NY
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Upheld strict cash handling procedures.
  • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
  • Verified that guests at the bar were of legal age.

Toll Collector 03/2015 to 08/2015
New York State Bridge Authority Beacon, NY
           
  • Collected correct amount of tender according to axles on each vehicle.

Server 08/2014 to 04/2015
Chili's Newburgh, NY
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Consistently provided professional, friendly and engaging service.
  • Inventoried and restocked items throughout day.
  • Resolved guest complaints quickly and efficiently.
  • Assertively upsold alcoholic beverages, appetizers and desserts.

server/bartender 02/2014 to 08/2014
Billy Joe's Ribworks Newburgh, NY
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

Server 08/2013 to 04/2014
T.G.I.Fridays Newburgh, NY
  • Developed and maintained positive working relationships with others to reach business goals.
  • Provided friendly and attentive service.
  • Inventoried and restocked items throughout day.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Education
Associate of Arts: Graphic Design 2014 Rockland Community College - Suffern, NY
High School Diploma: 2012 Newburgh Free Academy - Newburh, NY
Certifications
  • Support Badge Licensee 
This resume is created in 7 minutes.
Summary
Highly adept, resourceful, and detail-oriented Certified Patient Account  Representative with 9 years of experience in Patient Access, Revenue Cycle, Scheduling, POS Collections, Billing, Financial Counseling and Insurance with a strong understanding of HMO's, Medicare and Medicaid. A dependable self-starter in high-pressure environments with an emphasis on customer relations. Committed to patient confidentiality and Satisfaction. Attuned to working in settings where team-work and customer service excellence are the primary focus.
Skills
  • Medical Billing      
  • MS Excel       
  • Medical Insurance        
  • Customer Relations
  • Claim Entry & Payment Posting
  • Practice Management System
  • Records Organizing & Management
  • EMR
  • Kronos
  • Lawson

  • MS Word       
  • Medical Terminology        
  • Problem Solving        
  • Online Claim Submission
  • Excellent Phone Skills
  • ICD-10, CPT, HCPCS Coding
  • HIPAA Compliance
  • Medical Transcription
  • OSHA
  • JCAHO
  • Medical Transcription



Experience
11/2016 to Current
Collections Specialist Huntsville Hospital Huntsville, AL
  • ​Supervise and review assigned accounts and collections reports.
  • Write-off hardships, timely filing, small balances, request and handle refunds on overpaid accounts.
  • Verify eligibility, correct and submit claims to insurance.
  • Post provider payments and contractual adjustments on accounts.
  • Prepare delinquent accounts for legal review when unsuccessful in reaching an agreement with debtor.
  • Resolve billing issues by updating and establishing the correct insurance and demographic information.
  • Establish payment plans for patients to secure consistent account activity and communication.
  • Consult with patients by phone to answer common and specific billing and insurance inquiries.
  • Process financial aid applications following the income qualification guidelines set forth by the hospital.
  • Analyze and interpret EOBs, claims and identify and resolve account discrepancies.


06/2016 to 11/2016
Account Collector Huntsville Hospital Huntsville, Al
  • Audited accounts located in the contract management system daily to resolve and maintain collection status on accounts before escalating to Team Lead for further review.
  • Confirmed eligibility, corrected and resubmitted claims, filed third party insurance, added and updated insurance into the host system.
  • Utilized denial management system to respond to request from insurance carriers to obtain necessary information to process claims.
  • Reviewed EOB's in contract management system to determine accurate account balances and read detailed denial description to apply applicable appeal process.
  • Identified and corrected incorrect charges and posting errors in the host system.
  • Communicated with insurance companies to confirm claim status and ensure timely payment.
  • Consulted with Physician's office to obtain medical records, coding and diagnosis changes.​
 
    11/2008 to 06/2016
    Physicians' Office Representative Huntsville Hospital Huntsville, AL
    • Managed accounts receivable and collected on delinquent accounts.
    • Acted as a liaison between nurses and patients to ensure all needs were met for the duration of the office visits.
    • Established rapport with patients to ensure a pleasant experience and promoted customer retention.
    • Utilized strong understanding of HIPPA guidelines to assure patient confidentiality.
    • Verified and documented insurance information to ensure accurate billing.
    • Coordinated and facilitated efficient, continuous patient movement through multiple front-end and back-end processes.
    • Ensured timely and appropriate scheduling based on clinic protocol.
    • Accurately captured, verified, and assessed all demographic and payer information for correct copay collection; followed proper processes to post, receipt, and balance multiple forms of payment.
    Professional Courses and Certifications
    2017
    Ceritified Patient Account Representative (CPAR) Grandview Medical Center Birmingham, AL

    Alabama Chapter Healthcare Financial Management Association (HFMA)

    2016
    Medical Coding Training Course AAPC West Valley City, UT

    Completed coursework in Medical Billing, Coding and Medical Dictation. Received diploma of completion.

    This resume is created in 7 minutes.
    Professional Summary
    I am a hardworking individual with an extensive background in cash handling and card processing.  Motivated customer service specialist with over 4 years experience in a fast-paced, team-based environment. I have vast skill in inbound/outbound call taking, versed in customer support in high call volume environment, superior computer skills and telephone etiquette.
    Skills
    • Skilled in call center operations
    • Multi-line phone operation proficiency
    • Adheres to customer service procedures
    • Strong problem solving aptitude
    • Extensive history with predictive dialers
    • Creative problem solver
    • Exceptional communication skills
    • MS Windows proficient
    • Quick learner
    • Proficient in cash management
    • Strategic sales knowledge
    • Credit card processing
    Work History
    Cashier, 03/2017 to 05/2017
    Cookout Boone, NC
    • Stocked and replenished merchandise according to store merchandising layouts.
    • Cleaned and organized the store, including the checkout desk and displays.
    • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
    • Operated a cash register for cash, check and credit card transactions.
    • Provided an elevated customer experience to generate a loyal clientèle.
    • Developed reputation as an efficient service provider with high levels of accuracy.
    Cashier/Cook, 12/2016 to 04/2017
    McDonalds Boone, NC
    • Assembled food orders while maintaining appropriate portion control.
    • Verified that prepared food met all standards for quality and quantity.
    • Prepared all food orders within a 2-3 minute time frame.
    • Built loyal clientele through friendly interactions and consistent appreciation.
    • Maintained high standards of customer service during high-volume, fast-paced operations.
    • Greeted customers and provided excellent customer service.

    Server, 06/2016 to 11/2016
    Waffle House Piney Flats
    • Set dining tables according to type of event and service standards.
    • Skillfully promoted items on beverage lists and restaurant specials.
    • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
    • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
    • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
    • Inventoried and restocked items throughout day.

    Debt Collector , 11/2014 to 11/2015
    ACT Johnson City, TN
    • Managed high call volume with tact and professionalism.
    • Defused volatile customer situations calmly and courteously.
    • Effectively managed a high-volume of inbound and outbound customer calls.
    • Acted professionally and patiently when addressing negative customer feedback.
    • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

    Cashier/Manager, Burger King Boone, NC
    • Consistently offered professional, friendly and engaging service.
    • Operated large-volume cooking equipment such as grills, deep-fat fryers, and griddles
    • Trained new employees
    • Performed all transactions in a cordial, efficient and professional manner
    • Greeted each customer with friendly eye contact
    • Verified that prepared food met all standards for quality and quantity.
    Education
    High School Diploma: 2013
    Elizabethton High School - Elizabethton, TN
    This resume is created in 7 minutes.
    Key Legal Skills

    Substantial knowledge of performing the following legal tasks:

    • Operating WestlawNext, Lexus Nexus, Zip Forms, Microsoft Office, Pages, Realist, Pacer, Uni-Court, So-Cal MLS, Linked-In, Facebook and Muni-Code. 
    • Strong background in legal writing and appropriate legal citation methodology. 
    • Understanding of ethical requirements in legal workplaces. 
    • Proficient in analyzing complex legal issues. 
    • Well-developed ability to interpret statues and other legal documents.
    • Able to learn quickly in a fast paced environment. 
    • Commitment to detail oriented organization skills.
    • Confident in navigating court dockets, cases, and obtaining judgments. 
    Work History
    Membership (sworn in January 16, 2018) Bar#: 103361 09/2017 to Current
    South Carolina State Bar Columbia, SC
    • UBE Scaled Score: 284  MPRE Score: 80 
    • July MBE Score 150.9 (higher score among test takers)
    • Maintained knowledge of common law principles. 
    • Enhanced writing skills through the highest level of academic scrutiny.
    • Developed ability to quickly process large amounts of legal information. 
    • Created a strong understanding of over 18 complex legal topics including:    

    Corporations, Partnerships, Agency Law, Wills, Trusts, Estates, Federal Rules of Civil Procedure, Evidence, Secured Transactions, Contracts, Sales, the Uniform Commercial Code, Property, Family Law, Torts, Constitutional Law, Criminal Law, and Criminal Procedure.

    Membership Pending (Swearing in March 2018) Montana State Bar Helena , MT
    Leaving license status inactive upon admission. 
    Contract Litigation Consultant (Part-Time) 12/2017 to Current
    Law Office of Jeffrey Arlen San Clemente , CA
    • Researched complex litigation disputes.
    • Refined understanding of civil procedure issues.
    • Participated in pre-litigation preparation process. 
    • Prepared arguments for attorney approval.
    • Analyzed/obtained court dockets, judgments, and cases.
    Licensed Real Estate Agent 03/2010 to 08/2014
    Century 21 O.M.A. San Clemente , CA
    • Developed negotiation skills through contractual discussions with opposing Realtors.
    • Learned statutory interpretation methods through compliance with California Practice Policies.
    • Established specialized skills regarding professional business practices.  
    • Enhanced effective client counseling through the process of transferring title in California. 
    • Complied with ethical responsibility during multiple real estate transactions and client interactions.
    • Strong understanding of the contractual formation process. 
    Toll Brothers, Lennar, Baldwin and Sons (Via Temps Plus) 04/2017 to Current
    New Homes Sales Professional Corona, CA
    • Refined customer service skills while assisting prospects at multiple new home projects.
    • Gained valuable knowledge of new home developments and the building process. 
    Mortgage Specialist Trainee 01/2014 to 05/2014
    Metropolitan Home Mortgage Irvine, CA
    • Improved persuasive speaking skills during multiple encounters with national client network.
    • Learned interpersonal communication skills while speaking with clients on a day-to-day basis.
    • While working with technological interfaces, obtained data networking management skills.
    • Became well-versed in residential and commercial lending.
    • Conformed with regulatory compliance while working with clients in the mortgage lending process.
    Assistant to Media Strategist 01/2008 to 03/2010
    CPM Media Services, San Clemente, CA
    • Participated in document filing to maintain client contact and professional conflict avoidance.
    • Refined office organization skills.
    Education
    J.D.: Law 2016 University of Wyoming College of Law - Laramie, Wyoming
    • 3.0 GPA
    • Dean's List Fall 2015
    Bachelor of Arts: Human Communication Studies 2013 California State University Fullerton - Fullerton, California
    • 3.4 GPA
    • Dean's List: Fall 2013
    • Began College at 16 years of age
    Affiliations
    • Licensed California Realtor, seven years
    • Former Member: California Association of Realtors, National Association of Realtors, Orange County Association of Realtors
    This resume is created in 7 minutes.
    Professional Summary
    A Geographer, Catographer, Ennvitomemtalist, Planner who is a regular team player in technology driven activities around his discipline
    Work History
    CATOGRAPHER , 04/2016 to 06/2016
    Fenixsystem Lagos Isalnd , Lagos

    Junior Catographer, map designing, drone flying and POI collection.

    Collecting aerial photographs and data for developing charts and maps

    Digitizing all collected source materials and making presentations

    Analyzing drawings and photos and drawing conclusions on that area

    Capturing, analyzing, and displaying geographical information 

    Making use of current and advanced technologies in mapmaking

    Mapping pictures, photographs , and objects for mono and stereo extraction

    POI Collector , 09/2016 to Current
    Lagos State University Center For Planning Lagos Mainland , Lagos

    POI Collector, Drone Flying and Map interpretation.

    Interpreted information collected from research and made an inference

    Gathered data by way of satellite pictures, field surveys and aerial photographs

    Updated information stored in the research databases as per the latest research works

    Prepared flowcharts, algorithm, and data structures to represent information

    Prepared computer generated maps to denote the findings of the research

    Edited information to be presented on the maps and made it simple to understand

    Gave an index for the symbols used in the map to denote locations

    Skills


    Use of software applications, 

    Auto CAD

    Archi CAD

    ARC GIS

    Google Maps

    Google Earth

    Tom Tom

    Microsoft office 

    IBM SPSS

    Use of Remote sensing devices such as;

    Drones (UMV)

    Garmin GPS

    Cameras

    IOS and Windows computers Android and IOS devices



    Excellent working knowledge of GIS, cartography, and geography Ability to create shapefiles and geo-database

    Skilled in image processing and geospatial production techniques Adept in surveying and researching on forests and barren land Expert in collecting, compiling, and processing source materials for digitizing

    Strong communication, presentation, and organizational skills.


    Education
    Bachelor of Science: Geography and Regional Planning , 2017
    Lagos State University - Lagos
    ( in view)
    SSCE: Sciences , 2013
    Nigerian Navy Secondary School, Ojo - Lagos
    Hobbies

    Blogging 

    Technological  research

    Sports

    Shooting photos

    Driving

    Travelling