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Rogers Win-Back Team
Rogers Digital Marketing SMS/Social Media Team
Experienced and accomplished Customer Service/Collection professional. Excellent verbal and written communication skills and proven performance and quality assurance track record.
Collector of vehicle Deficiency Balances for various debt buyers. Strong customer service skills and skiptracing abilities. This position requires a great deal of empathy and concern for the customers that we deal with - many of them lost their vehicle a few years ago and are not aware that they still owe money on the contract. We do not talk to a lot of customers (compared to more liquid types of debt), so it is critical that we develop rapport with the people we do make contact with, and give them constructive ways to get their bill paid.
Third Party Medical Collector.
Customer-Service-Oriented collector for several Doctors Offices and Hospitals located throughout the United States. HIPAA compliant and fully up-to-date on all client specifications and work standards. Consistent goal hitter. IC System is an excellent company to work for; I only left because I got a chance to work again at Viking, where I previously been employed for over 20 years.
Production Manager/Trainer, August 2016 - July 2017, Minnetonka MN
In charge of training new hires from their first day at the company onward, including system training, scripting, FDCPA/CFPB testing, and how to navigate properly through a phone call from start to finish with ZERO complaints.
Assistant Vice President of Operations,
Phoenix, AZ, March 2007 - September 2013.
Senior Manager, Edina MN, January 2001 - February 2007.
Tasked with turning around two under-performing locations with up to 7 managers and 95 collectors. Strategy included:
Collection Team Manager, Eden Prairie MN, January 1996 - December 2000.
Collector, Eden Prairie MN, June 1993 - December 1995
Earned credits into my Junior year.
Alabama Chapter Healthcare Financial Management Association (HFMA)
Completed coursework in Medical Billing, Coding and Medical Dictation. Received diploma of completion.
Substantial knowledge of performing the following legal tasks:
Corporations, Partnerships, Agency Law, Wills, Trusts, Estates, Federal Rules of
Civil Procedure, Evidence, Secured Transactions, Contracts, Sales, the Uniform
Commercial Code, Property, Family Law, Torts, Constitutional Law, Criminal Law,
and Criminal Procedure.
Junior Catographer, map designing, drone flying and POI collection.
Collecting aerial photographs and data for developing charts and maps
Digitizing all collected source materials and making presentations
Analyzing drawings and photos and drawing conclusions on that area
Capturing, analyzing, and displaying geographical information
Making use of current and advanced technologies in mapmaking
Mapping pictures, photographs , and objects for mono and stereo extraction
POI Collector, Drone Flying and Map interpretation.
Interpreted information collected from research and made an inference
Gathered data by way of satellite pictures, field surveys and aerial photographs
Updated information stored in the research databases as per the latest research works
Prepared flowcharts, algorithm, and data structures to represent information
Prepared computer generated maps to denote the findings of the research
Edited information to be presented on the maps and made it simple to understand
Gave an index for the symbols used in the map to denote locations
Use of software applications,
Use of Remote sensing devices such as;
IOS and Windows computers Android and IOS devices
Excellent working knowledge of GIS, cartography, and geography Ability to create shapefiles and geo-database
Skilled in image processing and geospatial production techniques Adept in surveying and researching on forests and barren land Expert in collecting, compiling, and processing source materials for digitizing
Strong communication, presentation, and organizational skills.