Rogers Win-Back Team
Rogers Digital Marketing SMS/Social Media Team
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Experienced and accomplished Customer Service/Collection professional. Excellent verbal and written communication skills and proven performance and quality assurance track record.
Collector of vehicle Deficiency Balances for various debt buyers. Strong customer service skills and skiptracing abilities. This position requires a great deal of empathy and concern for the customers that we deal with - many of them lost their vehicle a few years ago and are not aware that they still owe money on the contract. We do not talk to a lot of customers (compared to more liquid types of debt), so it is critical that we develop rapport with the people we do make contact with, and give them constructive ways to get their bill paid.
Third Party Medical Collector.
Customer-Service-Oriented collector for several Doctors Offices and Hospitals located throughout the United States. HIPAA compliant and fully up-to-date on all client specifications and work standards. Consistent goal hitter. IC System is an excellent company to work for; I only left because I got a chance to work again at Viking, where I previously been employed for over 20 years.
Production Manager/Trainer, August 2016 - July 2017, Minnetonka MN
In charge of training new hires from their first day at the company onward, including system training, scripting, FDCPA/CFPB testing, and how to navigate properly through a phone call from start to finish with ZERO complaints.
Assistant Vice President of Operations,
Phoenix, AZ, March 2007 - September 2013.
Senior Manager, Edina MN, January 2001 - February 2007.
Tasked with turning around two under-performing locations with up to 7 managers and 95 collectors. Strategy included:
Collection Team Manager, Eden Prairie MN, January 1996 - December 2000.
Collector, Eden Prairie MN, June 1993 - December 1995
Earned credits into my Junior year.