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Skills
  • Skilled in call center operations
  • Training development aptitude
  • Exceptional workflow management
  • Adheres to customer service procedures
  • Extremely organized
  • Computer-savvy
  • Committed to maintaining data integrity 
  • Strong problem solving aptitude 
  • Persuasive speaker
  • Active listening skills
  • Quick learner 
  • Strong client relations 
Work History
Veterans Choice Program Representative , Current
Health Net Federal Services LLC/Kelly Services Rancho Cordova, CA
Pharmacy Clerk, 05/2017 to 07/2017
Kaiser Permanente South Sacramento Medical Center Sacramento, CA
  • Completed accurate cycle counts, inventory management and will-calls for customers.
  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
  • Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
  • Effectively resolved insurance rejections and other billing issues.
  • Verified and labeled prescriptions with the 8 point check.
  • Correctly completed pharmacy paperwork, including daily and weekly reports.
Member Service Representative, 07/2015 to 02/2017
Safe Credit Union Sacramento, CA
  • Politely assisted customers in person and via telephone.
  • Organized and removed online banking files no longer in use.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Handled various accounting transactions.
  • Advised clients on mortgage, educational and personal loans.
Transportation Supervisor, 01/2003 to 01/2014
Thunder Valley Casino and Resort Lincoln, CA
  • Oversee Valet Division, Limousine Division, and 27 shuttle buses.
  • Recruit, interview, hire, train, schedule and manage a staff of 100.
  • Supervising employee performance, allocating driver assignments, ensuring compliance with safety standards, and maintaining all vehicles in top working order.
  • Manage databases that detail transport activities, financial accounting's, employee schedules and personnel records.
  • Serve as a point of contact for customers, building relationships and addressing complaints.
  • Table Games Dealer Provided superb customer service to all casino guests Accountable for a $50,000 drawer a night.
Pharmacy Clerk, 01/1998 to 01/2003
Longs Drugstore Sacramento, CA
  • Work directly with customers in person and on the phone.
  • Being friendly and approachable and willing to help are important to the job.
  • Great listening and speaking skills, as they are often the go-between for customers and pharmacists, relaying information between the two parties.
  • Restock supplies and keep accurate records of what materials are coming in and going out of the pharmacy.
  • In addition, they use cash registers and must be quick and accurate.
  • Use basic mathematics when taking inventory and ringing up customers.
This resume is created in 7 minutes.
Professional Summary
Customer-oriented Transportation Supervisor offering a strong management background, including work assignment, planning, review and training staff in work procedures, strong analytical and organizational skills. Wide knowledge of techniques, materials and equipment related to transportation and maintenance of facilities. Managing both the revenue and cost elements of a company's income statement profit & loss (P&L) responsibility.  Exceptional Operations Supervisor. The reliable team player committed to building high-performing teams. Transportation Supervisor versed in warehouse operations and logistics. Possesses exceptional organizational skills and attention to detail. Willing to go the extra mile to meet tight deadlines and reach company goals.
Skills

    Customer service

    Transportation and maintenance experience

    Own transportation

    Supervise about 20-50 people

    valid Class 1 Driver's License

    Emergency first aid

    Physical Capabilities

    Standing for extended periods
    Time Management Skills

    Timely safety audits
    Material handling expertise
    Contract logistics center expert
    Scheduling and dispatching of freight(track) and trace products in transit 

 High level of integrity
 Managing multiple and changing   priorities
Highly organized analytical thinker
Good oral and written communication skills

Empathetic Client Relationships

Communication Skills

Great and positive attitude

Problem solving 

Microsoft Office

Team Building

Team Management

Quality Control

Forward thinking

 Hard working

Conflict Resolution

Strong leadership abilities

Daily and weekly reports

Coordinating and monitoring

Coordination operational plans

Data Entry

Client Relations

Ability to lift 25-50 lbs

Ability to juggle multiple tasks at once and meet deadlines under pressure

Ability dealing with employees, management and customers

Work History
Truck Driver 02/2017 to 12/2017
Bison Transportation Calgary
    •  Transported deliveries locally and Canada - US  
    •  Safety loaded and unloaded deliveries  
    • Managed discrepancy documentation for incoming shipments  
    • Maintained a daily, legible DOT log book and submitted corresponding documents.
    • Inspected the truck for defects and safe operating condition before, during and after trips.
    • Established and maintained excellent customer relationships.
    • Delivered products to dealer locations as scheduled and as requested.
Transportation Supervisor 04/2013 to 02/2017
OLGA'S INTERNATIONAL TRADE LTD Calgary
  • Supervising employee performance, allocating driver assignments, ensuring compliance with safety standards, and maintaining all vehicles in top working order. 
  • Daily tasks include supervising employee performance, allocating driver assignments, ensuring compliance with safety standards
  • Carefully interviewed, selected, trained and supervised staff.
  • Trained, coached and mentored staff to ensure smooth adoption of the new program.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Led and directed team members on effective methods, operations and procedures.
  • Oversaw daily office operations for a staff of 10-20 employees.
  • Composed and drafted all outgoing correspondence and reports for owners.
  • Accounting, paperwork and payroll
  • Input and verify data, open and close work orders, update the check sheets.
  • Coordination of all aspects of management.
  • Served the first responder for all transportation and facility and equipment issues.
  • Worked closely with engineers and technicians.
  • Maintained a constant balance of property petty cash account.
  •  Day-To-Day Activities (manage databases that detail transport activities, financial accounting, employee schedules and personnel records)
  • Marketing strategies
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
  • Coordinating the maintenance and cleaning of trucks and vans. 
  • Picked products for specific routes according to pick sheets.
  • Conducted monthly inventories of materials on the work floor.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Drafted budgets, monitored warehouse costs and reduced expenses when possible.
  • Redirected shipments en route in response to customer requests.
  • Enforced the on-time shipment of products to create exceptional customer experiences.
Truck Yard Manager 05/2008 to 10/2013
Excellent Trading house Russia, Moscow
  • Inspected cargo for count accuracy.
    • Successfully avoided time delivery delays by carefully planning best routes.
    • Read bills of lading to determine assignment details
    • Successfully avoided time delivery delays by carefully planning best routes.
    • Reported carrier-performance metrics and monthly costs reports to executive team.
    • Maintained accurate stock records and schedules.
    • Established long-term customer relationships through prompt and courteous service.
    • Communicated all emergencies.
    • Delays due to weather and carrier schedule changes to customers and supervisors.
    • Tracked time spent on assignments each day for productivity  reporting.
    • Reported all accidents, damage and malfunctions involving company equipment to management.
Maintenance Manager 01/1997 to 10/2008
CJSC LUKoil ESP Oilfield Service Tumen Region, Russia
  • Developed, reviewed and submitted property operating and capital budgets.
  • Maintained constant balance of property petty cash account.
  • Maintained original leases and renewals for the management office.
  • Supervision of the maintenance personal
  • Work-orders submission reports to the accounting department for the parts and materials used
  • Personal control for the infrastructure (running water, heating, gas pipe-lines ets.) conditions
  • Served as first responder for all facility and equipment  issues.
  • Generated PM schedules and procedures.
  • Worked closely with equipment maintenance engineers and technicians. (6 buildings - 16   apartments)
Education
BBA: Accounting and Audit 1998 Kiev State Economics and Trade University - Kiev, Ukraine
BBA: Roman-Germanic Philology 1991 Chernovsty State University - Kiev, Ukraine
This resume is created in 7 minutes.
Professional Summary

Focused Transportation Supervisor with a demonstrated history of cutting costs without compromising efficiency. Excellent problem solving, analytical and interpersonal skills. Possesses exceptional organizational skills and attention to detail. Willing to go the extra mile to meet tight deadlines and reach company goals.

Skills


  • Leadership and managerial skills
  • Extensive food industry and safety knowledge
  • Strong work ethic


  • Comprehensive understanding of profitability.
  • Aware of the realities of operational challenges
  • Exceptional time management skills
Work History
January 2017-Current Transportation Supervisor | Ports Seafood | San Francisco, Ca
  • Coordinates with Operations, Sales, Quality and Accounting to achieve high levels of customer satisfaction.
  • Assists management in implementing quality improvements for production and enforcing safety procedures and G.M.P's.
  • Facilitates resolutions for delivery, production, and technical issues as required by managers.
  • Drive nightly production activities with effective communication and leadership so all orders are shipped on time.
  • Achieve production objectives, delivery requirements and performs duties always looking to improve our Company's profitability.
2016-January 2017 R & D Technician | Raybern Foods | San Ramon, Ca
  • Collaborated with Vice President of R&D at the new product introduction phase to develop and verify formula changes.
  • Conducted detailed experimental tests to collect data and assist in developing new products.
  • Played a pertinent role in developing new sandwiches that are currently in stores.
June 2015-August 2016 Quality Assurance Supervisor | Hello Fresh | Richmond, Ca
  • Implemented new procedures in Quality Assurance, Production, Shipping & Receiving, and Inventory.
  • Supervised a team of 20 Quality Assurance Technicians that improved production and provided the quality standard.
  • Maintained Shipping /Receiving and Inventory reports on our ERP system and facilitated all product requests on a daily basis.
  • Created and implemented visual tools that set quality standards in all facilities in the United States.
  • Planned, directed, and coordinated with Production management to ensure safety in warehouse, meet aggressive production schedules, and make quality products.
April 2014-February 2015 Customer Service Team Leader | Specialty's Cafe & Bakery | San Francisco, CA
  • Recipient of multiple positive reviews acknowledging dedication to excellent service.
  • Compiled a checklist ("Closing Cleaning Duties") and trained employees in other stores in the district how to efficiently close store in timely manner.
  • Ensured superior customer service by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
March 2012-March 2014 Kitchen Aide-Trainee/ Volunteer St. Vincent de Paul |
  • Assisted in preparing and serving 1000 meals daily to homeless.
  • Supervised kitchen staff of 20 people and ensured proper event set-up,food prep, clean up and proper shut down. 
  • Drove food costs down by 30% by effectively improving inventory procedures and reducing spoilage levels.
Education
2018 Seafood HAACP Certification Online Institute LLC, Saint Joseph, MI
2012 Serv Safe Food Protection Managers Certification Kitchen of Champions, Oakland
This resume is created in 7 minutes.
Professional Summary
To use my skills in the best possible way for achieving the goals of the organization.  Supervisor Sales & Marketing, Customer Services and Transportation for 23 years. Efficient transportation logistic and streamlining processes and documentation. Highly organized and detail-oriented.  Areas of expertise include benefits administration, payroll processing and employee relation.
Skills

Knowledge of sales and lead generations. Ability to make decisive decisions and address unexpected obstacles. Knowledge of labor -management contractual agreement.

Payroll processor

 Micro soft Word, Outlook, Power Point, Excel and various internet applications. Knowledge of HAZMAT issues as well as proper handling and returns of Anonymous mail.

CPR/First Aid certified

Work History
06/2017 to Current
Maintenance Technical Support Associate United States Postal Service Detail Assignment 7500 Lindbergh Blvd. Phila. PA 19176
    Implementing and evaluating new policies, systems and methods to support comprehensive workforce planning. Identify competency gaps and deficiencies and current needs for future staffing recommendations for all Postal Facilities.  
  • Performed data analysis and provided recommendations to achieve new policies systems and methods to support comprehensive workforce planning.
  • Analyze and verify blueprints, technical drawings, schematics and computer-generated reports. Provide research and input data to develop implementation of the national Postal Maintenance program.
  • Conducted research all United Postal Service facilities in the Philadelphia Eastern area for review, while at each site conduct building measuring and interviews on site visits.
02/1994 to 06/2017
Transportation Supervisor United States Postal Service 7500 Lindbergh Boulevard Philadelphia, PA 19176
  • Supervised the work of 149 transportation personnel.
  • Schedule Motor Vehicle Operators and Tractor Trailer Operators daily routes to meet local dispatched and adjust the work hours to match the workload.
  • Issue discipline in accordance to Local bargaining union contract and the United State Postal Service policy.
  • Maintain all aspects of the Pennsylvania Department Of Motor Vehicle compliance schedule exam and recertification, reinforce company safety program.
  • Conduct Accident investigation and provide training to all drivers, adhered to Federal Rules and Regulation and Worker's Compensation laws.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Maintained accurate Personnel records and schedules.
  • Forecasted manpower requirements based on daily workload and company targets.
  • Picked up incoming stock and delivered materials to designated locations.
  • Maintain procedural control for payroll system using in time attendance processing. Addressed and resolved general payroll-related inquires.
10/2015 to 09/2016
Sales and Marketing Supervisor Sale Retention Team United States Postal Service 9925 Bustletlon Ave, Philadelphia, PA, 19154
    I supervise 50 employees transiting from receiving Worker Compensation from the United States Postal Service. Within this process I directed these employees into a Sales Directed to improve and enhance the profits on the United States Postal Service in the same manner I procure the employment of the employees returning to the workforce. We accommodated these employees based on the medical restriction into the Sales Retention Team in which this was significant success for both the employee and the Untied States Postal Service. The revenue was both beneficial to the United States Postal Service and employees. Revenue has excessed over a million better than our expectation and still growing. I correspond with Headquarters daily, monitor time and attendance, to reduce cost associated with absenteeism. I conduct audits to ensure the agents are making progress and in compliance with the program.
  • Sold $75,000. in salesUnited States Ever Door Direct Mailing product within12month in the Sale Retention Team.
11/1989 to 02/1994
Acoounting Clerk R.M. Shoemaker Construction Inc. 100 Towerbridge Conshohocken, PA 19428
  • Composed effective accounting reports summarizing accounts payable data.
  • Created daily and weekly cash reports for accounting management.
  • Coded and entered at least80 invoices each day into the in-house accounting software.
06/1984 to 10/1988
Personnel Coordinator Holiday Independence Mall 400 Arch Street Philadelphia, PA 19106
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
  • Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
  • Addressed and resolved general payroll-related inquires.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Researched all payroll, COBRA, disability and FMLA issues.
  • Completed employee employment verifications and unemployment paperwork in a timely manner.
  • Accurately prepared government compliance reports and proposal requests for employee data.
Education
Credits: Business Management Chestnut Hill College - 9006 Germantown Avenue

Credits
Associate of Arts:
Community College Of Philadelphia - 1700 Spring Garden Street Philadelphia
1978
High School Diploma:
Simon Gratz High -
Certifications

9/2000 - 07/2003, North Western Human Services Season - Long Term Structure Residence - Certificate Hard Work and Dedication as Residential Counselor

01/2001, Certified- To administrator and  dispensing medication to Mental Health Population.

Affiliations

2010/2012, Stewardship Committee - Certificate of Appreciation

Saint Luke Episcopal Church

2008/2010, African American Postal Lead United for Success

Corresponding Secretary

2013/Present Member- Enon Tabernacle Baptist Church