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Professional Summary
Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement.
  • Efficient troubleshooter
  • Troubleshooting
  • Exceptional interpersonal communication
  • Skilled trainer
  • Excellent time management skills
  • Effective problem solver
  • Effective workflow management
  • Customer-focused
  • Exceptional telephone etiquette
  • Retail sales
  • Forklift operation
  • OSHA standards
  • Material handling
  • Deadline-driven
  • Team leader
  • Hard working and self-motivated
  • Hazardous Materials Endorsement
Work History
instore, driver, manager, 04/2013 to 09/2016
Papa Johns 106 S cockrell hill rd
  • Promptly and empathetically handled guest concerns and complaints.
  • Pleasantly and courteously interacted with customers.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
  • Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
  • Routinely moved and stocked food products weighing up to [number] pounds.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Prepped items for later use to save staff time during busy hours.
  • Assembled food orders while maintaining appropriate portion control.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Performed all position responsibilities accurately and in a timely manner.
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.

Freight Team Member, 08/2014 to 03/2015
Home Depot 373 E FM 1382
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Identified potential shoplifters and alerted management.
  • Welcomed customers into the store and helped them locate items.

Warehouse Lead, 05/2016 to 08/2016
OHL 101 Sunridge blvd

Oversee and participate in the shipping, receiving, storing and issuing of District supplies, equipment and mail;

Assure supplies, materials, equipment, food and mail are delivered in a timely manner. 

Oversee and participate in the receiving, unloading and inspection of shipments for damage and conformity to purchase order specifications and packing slips;

Contact vendors regarding shortages, damaged goods or other discrepancies; complete receiving, discrepancy and follow-up reports.

 Oversee and participate in the stocking of products; plan storage locations; determine proper location of supplies to allow for maximum space utilization. 

Serve as a lead over an assigned warehouse function; train and provide lead work direction and guidance to assigned staff; prioritize work assignments; participate in the hiring and screening of new applicants as assigned. 

 Fill, prioritize and process requisitions; pull, pack and ship items or supplies to District locations according to established procedures.

order picker, 10/2016 to 12/2016
Kohls distribution 2019 N Interstate 35 East Service Rd
As a order picker I was responsible for filling customer orders and delivering them to the delivery platform in a manner that meets company standards for safety, security and productivity. The Order Picker is responsible for the completeness and correctness of all orders filled.
production assistant, 01/2017 to Current
DIAB 315 Seahawk Dr
  • Machine Operator
  • Laid out and set up work area quickly for [machine tool operator's title]
  • Lubricated parts and performed minor maintenance to improve machine function.
  • Routinely monitored the feed and speed of machines during the machining process.
  • Detected and reported malfunctions and out-of-tolerance machining.
  • Selected, aligned and secured holding fixtures, cutting tools, attachments, accessories and materials on [machine type].

High School Diploma: 2014
Desoto High School - 600 Eagle dr
Associate of Applied Science: Business Marketing, Current
Cedar Valley College - 3030 N Dallas Ave
This resume is created in 7 minutes.
A position in a results-oriented company that seeks an ambitious and career-conscious person, where acquired skills and education will be utilized toward continued growth and advancement.

Time Management 

Strategic Thinking

Verbal Communication Skills

Self- Motivated


Active Listener

Quick Learner

Ability to Multitask

Team Work

RF Experience

Ability to balance workloads efficiently

Meet deadlines under stringent time contains

Forklift Operator: Picker, Sit-Down, Reach, and Swing

Work History
World Wide Technology Shipping Clerk/ Picker | Lewisville, TX | August 2016 - Current

Prepare items for shipment.

Place items into containers using fillers, spacers and protective padding.

Examine outgoing shipments and make sure they conform with specifications.

Receive and check incoming pick tickets.

Maintain equipment and report on malfunctions

Transported filled orders to and from shipping area.

Stocked shelves and kept stock clean and in sequence.

Marked containers with identifying information.

Performed general cleaning duties.

Select Staffing Shipping Loader/ Picker | Carrollton, TX | May 2015 - July 2016

Handle incoming and outgoing shipments by checking them physically.

Check products for defects and accuracy.

Organize packaging procedures to ensure safety of shipment.

Ensure that serial and batch numbers match the product.

Pull, pack and ship material.

Perimeter Global Logistics Dock Supervisor | Coppell, TX | February 2014 - February 2015

Receive incoming freight. Providing weights and dimensions to Operations for routing.

Label and stage freight to ensure proper routing.

Rework customer freight as required for tender to carriers.

Load and unload trucks.

Provide pick and pack services for customers utilizing our warehouse services.

Ensure that warehouse and dock are clean and organized.

Manpower Staffing Various Positions | Irving, TX | September 2013 - February 2014 Worked various temporary positions, including PGL until hired permanently.
Rhino Linings Corp Warehouse Lead | San Diego, CA and Carrollton, TX | May 2001 - February 2013

Pulled, packed, and shipped parcel orders using FedEx and UPS.

Pulled, packed, and arranged for shipment of spray machine systems.

Coordinated all HazMat shipments.

Arranged all International Shipments.

Document Control.

Inventory Control.

High School Diploma Cheyenne Central High School Cheyenne, WY | 1979

Military Background May 1980- March 1987

Nuclear Reactor Operator

US Navy

My duties in the Navy included, but were limited to:

  • Stood watch on the critical and shutdown nuclear reactor
  • Performed routine and corrective maintenance on reactor electronic systems
  • Familiar with radioactive material handling
Additional Information
This resume is created in 7 minutes.
To obtain a job opportunity at your place of business. Motivated customer service representative with over three years retail experience in a fast-paced environment. Very energetic, excellent communicator in a high-end environment. 7 years of Legitimate Warehouse Worker experience with proven ability to plan, organize and load trucks from skids to trucks for fast and efficient customer delivery, stock very safely and correctly with close attention to detail. Very reliable with a strong work ethic and hard-working warehouse operator committed to getting the job done as quickly, efficiently, and safely as possible. Customer Service and Grocery clerk in Albertsons grocery store for 4 years and 6 months sales associate skills working for GAP inc. 
  • Able to lift cargo when needed, comfortable repeating lifting 60+ lbs.
  • Able to unload and load shipments.
  • Able to work independently and multi-task at the same time.
  • High expectations for myself which makes setting independent goals easy.
  • Comfortable with repetitive motions
  • Excellent physical health
  • Hard working and self-motivated individual.
  • Knowledge of safe warehouse practices and procedures.
  • Promoted to freight and shipment after first year on the job.
  • Preventative Maintenance.
  • Kept forklift operating by following operating instructions, troubleshooting breakdowns and performing preventive maintenance.
  • Used item numbers to properly stock warehouse.
  • Cleared damaged items and loaded freight.
  • Connected hoses and operated equipment to move liquid materials into and out of storage tanks on vessels.
  • Carried the needed tools and supplies from storage or trucks.
  • Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles, ships and other equipment.
  • Recorded numbers of units handled and moved, using daily production sheets or work tickets.
  • Customer Service/Sales Associate Customer Relations.
  • Earned highest marks for customer satisfaction.
  • Live Support and completed all assigned tasks, working overtime as/if needed.
  • Customer Service.
  • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
  • Handled guest complaints, maintaining a positive dining experience for all rest.
08/2012 to Current
Warehouse Lead Dairy Fresh Farms Inc. Burien, WA I am in charge of loading and unloading trucks so that they are able to deliver the right products needed for each day. Also, I pick and pack and rotate out the old stock so that it gets sold first throughout the entire warehouse. 
04/2012 to 07/2012
Sales Associate/Shipment Associate Old Navy GAP Tukwila, WA
  • Stocked and rotated inventory regularly.
  • Organized the store by returning all merchandise to its proper place.
  • Folded and arranged garments in attractive displays.
  • Replenished merchandise shelves with items from the stockroom and recommended alternative items if products was out of stock.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
04/2011 to 11/2011
KM buy n sell Tacoma, WA
  • Merchandising/Delivery/Pick-up Was accounted for in handling the money.
  • Delivered merchandise to customers' homes all throughout the Seattle area, in charge of big sales, purchases and calls.
06/2008 to 10/2011
Freight/Courtesy Clerk/Helper Clerk Albertsons Grocery Store Seattle, WA
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Tracked advertising promotions for customers.
  • Received multiple reviews acknowledging my level of dedication to excellent customer service.
  • Head of leading groups and teams for new products and promotions.
  • Trained new employees by providing knowledge of specific store tasks and policies.
  • Performed store opening duties, and checking all equipment for proper functioning.
  • Cleaned restrooms, floors, cleaned ceilings, windows, cleaned debris from parking lots, and around the whole store when necessary.
Education and Training
High School Diploma: Business Chief Sealth High school Seattle, WA
High School Diploma Highline High School Burien, WA
This resume is created in 7 minutes.
20 years experience in customer service and logistics. Seeking to leverage my technical and professional expertise also to grow in a new role at your company.
Summary of Skills
  • Shipping and receiving
  • Familiar with RF systems
  • Inventory control
  • Certified Forklift Operator
  • Fed Ex & Ups Shipping Experience
  • Ms Windows 10,Excel, Data Entry
07/2017 to Current
Warehouse Associate Sugatsune American Inc. Addison, IL
  • Shipping & Receiving
  • Fed Ex & Ups Shipping
  • Order picker
  • Manually create shipments, assigned carriers and dispatched shipments.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
05/2014 to 07/2017
Warehouse Lead Vantec Hitachi Transport Elk Grove Village, IL

Shipping and Receiving

  • Manually created shipments, assigned carriers and dispatched shipments.
  • Unloaded, picked, staged and loaded products for shipping.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
10/2005 to 09/2013
Lumber / Building Materials Supervisor The Home Depot Oakbrook Terrace, IL
  • Supervised a staff of 12 members.
  • Conduct vendor/supplier interviews to determine product and service satisfaction.
  • Order & Received lumber/building materials orders to ensure accuracy.
  • Managed master schedule to provide adequate personnel coverage.
04/2002 to 10/2005
Flooring Supervisor Menards Hillside, IL

Responsible for the sale of residential, commercial and industrial flooring.

Skilled in the installation of all types of flooring.

Communicated effectively with internal and external customers.

Provided detailed instructions to customers for completion of installation.

High School Diploma: General Studies Edwin G. Foreman Chicago, IL, United States
This resume is created in 7 minutes.
Professional Summary
Warehouse management accomplished in streamlining production processes, project planning, training and development. Results-driven planning and operations management professional with exceptional communication, problem solving and leadership skills.
  • Inventory management
  • Mathematical aptitude
  • Strong leadership abilities
  • OSHA standards
  • DOT regulations
  • CPR certified
Work History
Warehouse/ Order Puller, 06/2004 to 03/2008
Owen-Minor City Of Industry

 • Over 4 years of experience in warehouse and distribution

• Proven ability to select and assemble products to fill customer orders.

• Able to lift products weighing between 40-60 lbs • Able to perform assigned tasks accurately and completely.

• Hands-on experience in operating power industrial equipment such as a long-tongued electric pallet jack and high-extender high lift.

• Demonstrated ability to work well under pressure, organize and prioritize work assignments, and meet established deadlines

• Thorough understanding of productivity, accuracy and safety work standards

Warehouse Lead, 03/2008 to 04/2012
Owens-Minor City of Industry
  • Successfully managed production activities so all orders were shipped on time.
  • Managed documentation of and training on production procedures and work instructions.
  • Created and updated department work instructions and reports on a regular basis.
  • Drove daily production activities with effective communication and leadership.
Warehouse Supervisor, 04/2012 to 01/2014
Owens & Minor, Inc. City of Industry, California, United States
  • Spearheaded cross-functional initiative to achieve idea result
  • Trained, coached and mentored staff to ensure smooth adaptation of new program.
  • Investigated and implement ideas for quality improvements, increasing productivity.
  • Successfully managed production activities to in ensure on time delivery.
  • Forecasted manpower requirements based on daily workload and company targets.
Department Manager, 04/2014 to Current
Dollar Tree Distribution Center San Bernardino, California, United States
  • Worked directly with Operations Manager to achieve projected plan.
  • Partnered successfully with Outbound Management to delivery results.
  • Drove daily production activities with effective communication and leadership.
  • Met aggressive production and safety goals while minimizing department downtime.
  • Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.
High School Diploma: 2001
Westside High School - Augusta, GA